# myAvatar Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about myAvatar Software - reviews, pricing plans, popular comparisons to other Mental Health EHR products and more.

Source: https://www.capterra.com/p/209716/myAvatar/pricing

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# 

 myAvatar Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 31, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

myAvatar

## What is myAvatar?

myAvatar is an ONC-certified electronic health record (EHR) designed to empower organizations providing behavioral health care and addiction treatment in community-based, residential and inpatient programs. This integrated platform offers a recovery-focused suite of solutions leveraging real-time analytics and clinical decision support to drive value-based care. myAvatar aims to streamline workflows, rapidly inform clinical decision-making and provide user-friendly dashboards.

## What is myAvatar used for?

[Mental Health EHR](https://www.capterra.com/mental-health-ehr-software/)[Mental Health](https://www.capterra.com/mental-health-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)

Overall rating

Based on 37 user reviews

Reviews sentiment

Positive

32%

Neutral

5%

Negative

62%

Contact vendor  
for pricing

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for myAvatar?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.ntst.com&name=myAvatar)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### myAvatar

2.3 (37)

VS.

[4.6 (2,818)](https://www.capterra.com/p/130710/SimplePractice/reviews/)

Starting Price

Contact vendor

Starting Price

$49

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

2.2 (37)

Ease Of Use

4.4 (817)

Value For Money

2.2 (26)

Value For Money

4.3 (745)

Customer Service

2.3 (33)

Customer Service

4.4 (722)

## myAvatar alternatives

Highest Rated

[4.7 (827)](https://www.capterra.com/p/124769/CounSol-com/reviews/)

Starting price

$49.95

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.1 (333)](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

79%

of reviewers

rated it above 4 stars

[4.5 (198)](https://www.capterra.com/p/73807/BestNotes/reviews/)

Starting price

$58.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[4.4 (1,029)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

87%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/209716/myAvatar/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Charting

2.6 (14)

107.14% of 14 reviewers that rated this feature as important or highly important

Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.

Treatment Planning

2.0 (10)

100.00% of 10 reviewers that rated this feature as important or highly important

Create treatment plans that document interventions and outcomes to track patient progress

EMR/EHR

1.9 (9)

88.89% of 9 reviewers that rated this feature as important or highly important

Create and securely store digital patient records

Initial Assessments

1.8 (9)

88.89% of 9 reviewers that rated this feature as important or highly important

Conduct intake assessments to determine patient health status, medical history, conditions, etc.

For Mental/Behavioral Health

1.0 (7)

85.71% of 7 reviewers that rated this feature as important or highly important

For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc.

Workflow Management

3.2 (6)

100.00% of 6 reviewers that rated this feature as important or highly important

Create, design and manage workflows for repetitive tasks

myAvatar 24 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Schedule appointments via a calendar

Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.

Process of submitting and following up on claims with insurance companies

Automatically generates E/M codes based on information collected during patient charting

Tools that provide relevant information at specific times to support judgments and courses of action

Electronic storage of drug information such as name, brand, appearance, etc.

Transmit prescriptions to pharmacies electronically

Electronically collect payments for goods or services

Create and securely store digital patient records

For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc.

Must serve psychiatrists/psychiatric practices

Conduct intake assessments to determine patient health status, medical history, conditions, etc.

Manage billing and payments for a healthcare provider

Administer and track medication inventory, schedules, dosage, and side-effects

Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details

Book and manage patient appointments and follow-ups

Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Monitor sales and make necessary adjustment in order to increase demand and revenue

Plan availability and assign specific time slots for tasks and resources

Create treatment plans that document interventions and outcomes to track patient progress

Create, design and manage workflows for repetitive tasks

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Features

2.3 (37)

2.3

Based on 37 reviews

## Pricing

Value for money

2.2 (26)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

2.2 (26)

2.2

Based on 26 reviews

## Integrations

[

CardConnect](https://www.capterra.com/p/141024/CardConnect/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

2.3 (33)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

2.3 (33)

2.3

Based on 33 reviews

## User reviews

Overall rating

2.3

Based on 37 reviews

Filter by rating

5(4)

4(7)

3(3)

2(3)

1(20)

Mentioned topic

Sorted by most recent

AU

Anonymous User

Dental Intern

Health, Wellness and Fitness

### "No regret, glad I use it."

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

February 25, 2026

It's good. It does what it needs to do and isn't insanely expensive considering all the features. It's very useful.

Pros

I can tailor the interface, workflows, and screen requirements to match any specific needs. There are many features.

Cons

Sometimes the software is slow and can be prone to crashes. I have also experienced lags with page loading.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Nathan D.

Case manager

Mental Health Care

### "Absolute trash software"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

December 5, 2025

Avatar by Netsmart is a technological hellscape of inefficiency and poor design. It borders on self-parody.

Pros

There’s absolutely nothing redeemable about this software. It’s fundamentally lacking in literally every possible way. This software should be purged from the earth.

Cons

I’ve been in the field of social work for nearly two decades, and I can say without exaggeration that this is the most counterintuitive, clunky, and glitch-ridden software I’ve ever used. Basic, essential information—such as emergency contacts, diagnoses, and insurance details—is buried behind layers of poorly organized menus and cannot be accessed efficiently. Note sections must be completed in an illogical, forced order, and the system regularly deletes client signatures or blocks access to notes you’ve already written. Netsmart Avatar is so fundamentally dysfunctional that its implementation by an agency should be considered a red flag for prospective employees. It actively hinders productivity, jeopardizes documentation integrity, and adds needless stress to already demanding work. I would give it zero stars if that were an option.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

BN

baylee n.

Talent Partner

Telecommunications

### "myAvatar review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

October 17, 2025

I have used it for my own personal use and really enjoyed the product itself. I find the functionality very easy to use.

Pros

I like the features it offers I think are very unique and the integrations of the product itself is very unique.

Cons

I cannot say there is anything in particular that I dislike about myAvatar , overall it's a very good product.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DW

DUSHAWN W.

Peer counselor

Mental Health Care

### "Great resource to have access to."

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

August 26, 2025

My overall experience with the SAP was great, but when it's down it can make it your day long and hard knowing how much of the bulk of work we put on the App.

Pros

Ease of use. it helped me track my movements and the distance and the financial obligation. it is a great value for the money and a good tool for tracking all of our data as well showing the benefit and support of a great tool with a performance and speed that seems to be unmatched this is definitely something that has made my job more manageable because I work in the field most of the time and this makes my day breeze by because of the light Maintenace of me having to record every stop and go.

Cons

When most of the apps tend to glitch, when I stop my day and also have me to manually recording all of my travel time and day.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BH

Byron H.

Outpatient Therapist

Mental Health Care

### "Do not waste your time and money "

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

August 1, 2025

Horrible. Truly a nightmare. This software is a joke. I cannot believe CCBHCs continue to use this garbage.

Pros

Nothing. There’s absolute no positive words to have for this software. It’s truly the most frustrating and disappointing EHR software in existence.

Cons

Crashes constantly, slow, looses data and forms, ugly looking and outdated user interface. Has wasted mine and my clients time causing distress.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AH

Adeline H.

QMHP

Mental Health Care

### "kinda glitchy but okay"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

6/10

July 29, 2025

it is doable I can use it daily at work and run into some problems, but they are able to be resolved usually

Pros

I like being able to have all the client's info easily accessible and being able to see the full note history

Cons

glitches, hard to learn at first, sometimes crashes or is really slow, has bugs like accidentally submitting double notes so billing twice

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LC

Linda C.

Account Receivables

Mental Health Care

### "Easy Navigation and User Friendly"

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

July 1, 2025

I did like Avatar as it was user friendly, but wished it was geared more towards billing and hoped it would generate bills directly from the practitioners entries of services rendered.

Pros

I liked that it was easy to navigate within the billing portion in regard to demographics, insurance and posting payments.

Cons

I did not like how the billing statements appeared it took a lot of efforts from our IT department to modify and appeared to be confusing to the clients.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LJ

Lolanda J.

Community Navigator

Mental Health Care

### "Navigating AVATAR"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

March 28, 2025

Avatar was extremely hard to navigate for a while, but I am now getting the hang of it.

Pros

The ease of finding and adding appointments

Cons

locating forms to be completed for the clients having Mutiple screens open

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BO

Becky O.

NUTRITIONIST

Health, Wellness and Fitness

### "myAvatar: The Comprehensive System for Mental Health EHR"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

February 11, 2025

Overally i have had a rich experience with myAvatar because of its comprehensive system capabilities and customizable features.

Pros

I like that the system is flexible to customization which has made it possible to tailor work flow to specific needs.

Cons

The system learning is not very easy and so training staff on it can take quite some time.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MM

Marc M.

Crisis Outreach Case Manager

Mental Health Care

### "Avatar for Clinic Use"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 10, 2024

It's been an uncomplicated, user friendly client charting system, that lets the organization do both in-house customization along with coordinated development with NetSmart.

Pros

Ability to customize the interface for teams of users to both limit access to information beyond user need and focus on providing client information in a clear fashion.

Cons

Display color and font size can be a bit faint and cause fatigue.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/209716/myAvatar/reviews/)

Popular comparisons

[Carepatron vs myAvatar](https://www.capterra.com/compare/195467-209716/Care-Patron-vs-myAvatar) 

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