# Page 2 | myAvatar Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is myAvatar the right Mental Health EHR solution for you? Explore 37 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/209716/myAvatar/reviews --- myAvatar 2.3 (37) [View alternatives](https://www.capterra.com/p/209716/myAvatar/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 2 - Reviews of myAvatar ## Showing most helpful reviews Showing 26-37 of 37 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TM Theresa M. Therapist Mental Health Care Used the software for: 6-12 months ### "Avatar, the Good, The Bad and the Ugly" September 24, 2016 3.5 Pros The software can be customized to meet state and federal requirements. Avatar has the capability to allow individual users to change screen requirements to meet their daily workflow needs and screen shots. Avatar has a forms format that is compartmentalized keeping data protected from view of client or staff that is not authorized for medical history( i.e. receptionist does not view prescriptions and social history). Screens can be adjusted for color blindness, poor vision and put in an work flow order. Customer support was professional and were often able to make corrections with in the day. Cons The issues we have experienced is some documentation not being put on the server. Difficulty with learning to navigating to find the needed forms. A document may be listed by abbreviation in the creation of document but when looking in the clients clinical record it may be listed differently in two areas, such as to edit or to read current information with different titles. This lead to lots of confusion when the users tried to explain to the IT department which form was not working. There is also a lot of unnecessary repetitive drop downs such as type of note, when it was in schedule and 3 places on the document. Avatar is difficult to have multiscreen shots to see a completed note when following up with a current service. The timers for informing clinicians of upcoming work need improvement this lead to a lot of unbillable services. Review Source JS Jennifer S. Licensed Professional Counselor Mental Health Care Used the software for: Less than 6 months ### "Initial Assessment of EHR among multiple types used" April 25, 2023 1.0 This was clearly designed w/out the assistance of ay mental health professional on site!! Pros There is absolutely NOTHING good about this software! It is spotty and the most repetitive piece of EHR software I have ever utilized! Cons A professional diligently types notes of all sorts throughout the day and myAvatar will "just decide" to trash it and make one start all over. The "bundles" are not helpful at all. Ridiculous reptition! Review Source EJ Edna J. CSS Non-Profit Organization Management Used the software for: 6-12 months ### "Horrible software that should not be used" November 11, 2022 1.0 Stressful Pros There are no pros to the software. Buyer beware stay away run fast Cons All of it it simply needs to be destroyed and not used by anyone for any reason at any time Review Source RB Ryan B. Psychiatrist Mental Health Care Used the software for: Less than 6 months ### "Avoid Avatar" April 20, 2022 1.0 Without question the worst EMR I have ever used. Time consuming, clunky, inefficient, and extremely frustrating. Our system is actively seeking a replacement and it cannot come soon enough. Pros Avatar has a wide variety of features, but the steps involved to complete even simple tasks and the incredibly cumbersome and counter-intuitive interface makes the whole experience a nightmare. Cons Absolutely awful program--trying to enter a simple medication order requires a dozen steps, poorly designed options, and navigating to multiple screens. Labs are difficult to find. There is no way to cut and paste a note within the program--it has to be accessed as a PDF, saved and converted to an editable Word RDF document, and then reformatted into Word, edited, and then cut and pasted back into Avatar. The examples are endless. . .and you want to use Word for notes, as the program crashes with depressing regularity. Review Source DS Dean S. Program Director, Quality Assurance Mental Health Care Used the software for: 2+ years ### "Netsmart Avatar needs improvement" July 18, 2018 2.0 Netsmart Avatar COULD be a good program if only the folks at Netsmart would make it more stable. Pros once learned, you can enjoy a couple months of stability in your work day. you can take donut breaks when it crashes. Cons it crashes. gives you cryptic error messages (before it crashes). it won't let you log on. Netsmart seems to be building in problems that the city will then pay to keep the platform running. Review Source FD Freda D. Director of Systems Operations Mental Health Care Used the software for: 2+ years ### "Very costly, not user friendly, terrible business model." July 7, 2016 1.0 Pros It is 'robust'. That is to say that if you have the resources to have IT staff dedicated to customizing this product it is very configurable and can house and product data reports to a great extent. Cons The software is a beast; not supportable in house by people that are not IT brainiacs. Of equal importance is that the Netsmart business model is not financially unsustainable for any operation other than a state or large hospital system, Everything is a separate module, not well integrated either and each have separate implementation, annual user and annual licensing costs. On top of all of this it is not user friendly or intuitive for staff at ALL! Review Source PC Pawan C. M.D. Mental Health Care Used the software for: Less than 6 months ### "Not practical in M.D. private practice. of Psychiatry." December 17, 2016 1.0 Time is money in Psychiatry as in everything else. This product slows one down seriously. Everything has to be typed in every time, or has to be manual ' copy and paste ' to 'progress note' site brought in from ' print medical records' 'a slow or I should say very slow process. When you come back to 'progress note' you have to punch in patient name again. In as much as I know, there is no way to build automatic templates, unless you copy and paste from Microsoft word, which is a process itself for one's gotten used to apple products. There is also no way to automatically build up on already existing date such as identifying info, social hist., past history, etc unless you transfer the whole previous note and then comb thru each line. Many systems like ' epic 'allow you to update easily to old notes. The system is old, with no major improvements except one to ' my avatar'.Somehow it has managed to dominate mental health field. Recommendations-- At the very least build one button templates for different kind of notes psychiatrists write which are just a few anyways. Review Source CHLAH Christie Herrera LPN ASN H. Supervising Nurse Medical Practice Used the software for: 2+ years ### "Nursing Perspective" June 29, 2017 4.0 Pros The home viewing screen is use friendly, When the user sees the screen for the first time, It it makes you comfortable for training, simplistic as opening up a paper chart. Cons There is so much you can do with it (The Program) some companies who are afraid of electronic charting don't utilize all the functions that it can do that can make the job even easier. Review Source MW Misty W. Office manager Mental Health Care Used the software for: Less than 6 months ### "This Program is the absolute WORST medical program I have ever used and it is also the slowest one. " October 7, 2021 1.0 It is the WORST medical program I have ever used and it is also the slowest one I have ever used. Pros Turning it OFF at the end of everyday!! Cons This program is so slow and not user friendly at all. Takes five ever to schedule an appointment. I would not recommend this program to anyone. Review Source RS Rebecca S. Used the software for: ### "" May 29, 2013 4.0 We weren’t just looking for the right software product, we were looking for the right partner. We replaced components of our legacy back end practice management software with MyAvatar’s Practice Management (PM) and Clinical Workstation (CWS) solutions; also modules like MobileConnect, which allows its more than 200 clinicians to take and submit electronic notes securely from the field without having to come to the office. It’s gotten rave reviews from the staff. Netsmart is constantly improving their product and has made it possible for us to move forward and successfully receive "Meaningful Use" stimulus dollars to help pay for our EHR initiatives. They are a very good vendor partner for Henderson. Review Source ML Melissa L. Used the software for: ### "" June 4, 2013 4.0 We are a behavioral health company serving all ages. We implemented Avatar in 2009, and upgraded to myAvatar six months ago. The upgrade was very simple and fast (approximately 5 hours), and no problems occurred. They provided a manual for the staff that showed the difference between Avatar and myAvatar, and no other training was required. Review Source AM Adam M. CEO Mental Health Care Used the software for: 6-12 months ### "Abandon Ship!" May 15, 2018 1.0 Pros This product is made available through our Behavioral Health Organization at no cost to providers until year 2020. Cons Clunky, need next generation options, SUD assessment requires cut and paste from Word processing as the fields do not align with ASAM criteria. Review Source Similar Products Featured