# ULab Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ULab the right Laboratory Information Management System solution for you? Explore 17 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/209771/ULab/reviews --- ULab 4.4 (17) [View alternatives](https://www.capterra.com/p/209771/ULab/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 24th, 2025 # Reviews of ULab Ease of use 4.3 Customer Service 4.7 ## Showing most helpful reviews Showing 1-17 of 17 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Graduate Researcher Research Used the software for: 2+ years ### "makes your lab organized " November 19, 2020 5.0 Can't imagine working in lab without it. It heps you track who uses the instrument and when and keep work place organized Pros Easy to set up, helps organize lab and booking Cons The interface could be improved. and more features can be implemented Review Source WM William M. Senior Lecturer Research Used the software for: 2+ years ### "Ulab - review - lab manager" November 30, 2020 5.0 Very positive. I really like the software, and use it to manage my lab bookings. Pros Calendar and booking system. Ease of setting up a resource. Cons Sometimes finding an option you need can be a little difficult. Having all options e.g., as a dropdown could possibly enhance the product. Alternatives considered [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) Reason for choosing ULab Ease of use and possibility to manage the resource and display it more effectively to users. Review Source SR Stewart R. Senior Technical Officer Research Used the software for: 2+ years ### "SMC ULab review after lockdown." December 1, 2020 3.0 I had a very positive experience with ULab although I had to field user complaints and critisms on a daily basis. The technical support was excellent and I had the developers email address. As a customer I couldn't ask for anything more. Pros At the time the software was very useful as it enabled us to rapidly input all of our equipment and users could quickly set themselves up on the system and start booking timeslots to use the equipment with the minimum of fuss. We never had a booking system before so it enabled us to get a good understanding of what we required. Cons Only the lab owner could pull reports from the system. Took too many mouse clicks to achieve basic tasks. Sometimes bookings didn't show - occasional small glitches. Wasn't possible to view the calendar by tool location (so simialr tools were grouped). Maintenance wasn't integrated (or not so in a logical way). Didn't work great on mobile devices - which is a necessity in a cleanroom! Overall, the system felt too clunky / not polished and took too long to achieve basic tasks. Reason for choosing ULab Ulab was researched and chosen by my previous manager (who has now left the company) and he left it up to me to implement. Our new manager has decided that he would now like to use ClusterMarket and has left it up to me to implement! Review Source GR Georgina R. Scientific Officer Higher Education Used the software for: 2+ years ### "Instrument booking system" November 30, 2020 4.0 no cost to us and great for allowing users in other buildings to book remotely and I am notified that they have booked Pros It is easy for our users to book themselves , they do not have to ask the manager to book for them. They have to register and so users are known they cannot book anonymously and/or ambiguously. It has to be a registered university address Cons Entering the booking system can be clumsy , if you look at the lab diary you cannot book from there, you have to exit and go to bookings . When entering bookings sometimes the time cannot be altered . When you book a whole day it only shows at the top of the day rather than showing all the hours of that day as booked. would be helpful to access the booking on my phone , the lab that the instrument is in , currently does not have a pc which can easily connect to the internet and so check and view bookings Review Source JH Jack H. Snr Engineer Mechanical or Industrial Engineering Used the software for: 2+ years ### "Great software" November 19, 2020 4.0 Very good, certainly better than manually booking everything out as before. Pros ULab is very easy to implement and set up to record all of your equipment and the rooms they are in, assign owners and users of various levels, take bookings and implement outputs such as incident management. It's a great bit of kit if you run a technical facility and require any sort of booking or monitoring. Cons It isn't the easiest to customise and the HTML editor doesn't seem to work completely, I think there is some sort of clash in the style sheets that removes any bullet points. There is also an issue that editing a piece of equipment that is owned by somebody else seems to transfer ownership to the person editing, which is very annoying. Review Source Response from ULab December 17, 2020 Thanks for the feedback particularly the issues you have raised. we will look to correct these as quickly as possible. RM Richard M. Technician Research Used the software for: 1-2 years ### "Early adopter" November 19, 2020 4.0 I was introduced to ULab when it was in the Beta stage, the development team has been exceptional, offering support and implementing upgrades based on user feedback. ULab has allowed me to maximize and prioritise laboratory equipment based on user needs. I have moved from an admin heavy booking system to a one-stop booking, auditing, and training resource. Pros This software feels like it has been designed by someone who will use it, it is very easy to use and administer. I use it to book equipment, schedule user time, and audit usage within a research laboratory. Cons Some of the functionality can be simplistic. Review Source SL Scott L. Project Manager Research Used the software for: 2+ years ### "Excellent facilities overview and management" November 25, 2020 5.0 Pros Universities are complex organisations, even within a single institution, there is often little awareness of what equipment is available. My work involves managing large multi-institution research projects and collaborations. ULab gives me a simple overview of what capabilities are available where, and who is responsible for them. This feature allows me to promote our facilities to both project researchers, as well as to the outside world. It also facilitates rapid response to grant calls or request for information from funders. I have also been able to use ULab to identify spikes in demand for particular capabilities before they become critical. ULab also offers features of value to the facility managers and equipment owners. These include a booking system, incident and document management features. These features make it easier to sell the system internally as there are clear advantages at both researcher and project levels. Cons The search feature can be clunky. It can take some effort to ensure that facilities are easily discoverable. Review Source CR Craig R. Professor of Parasitology Research Used the software for: 2+ years ### "Useful in normal times, great for working in the Pandemic" November 24, 2020 5.0 Pros The software provides a flexible solution, accessible by phone and computer. As it is cloud based the data is always up to date. The QR code allows the workplace to track who is in the building without using a communal notebook to sign in (as we did pre-pandemic). We can also book space, again important for managing staff numbers in each area (especially useful during the pandemic) and as previously we can book equipment. As a floor manager it allows me to see who else is on the floor and when they leave which is a great feature for safety reasons. Cons It would be good if it would interface with calendars Review Source DB Daniel B. Senior Technician Machinery Used the software for: 2+ years ### "Excellent Booking software" April 27, 2021 5.0 We've been able to move our old booking systems ( some other software, some shared excel documents, some paper) all to one coherent system, which has made life much easier. Pros I like the ease with which ULab can be implemented. It is simple enough to allow quick and speedy bookings, whilst also having enough features to give a level of inventory management, related document storage (risk assessments), etc. Cons It isn't particularly polished and could have the aesthetic improved a bit, but that's a minor criticism. It works well. Review Source Response from ULab April 29, 2021 Thanks for the feedback Daniel. You'll be glad to hear the platform is getting a face lift in the near future. CL Carlos L. PhD Research Used the software for: 2+ years ### "Carlos" November 30, 2020 5.0 Pros The equipment can be booked online. We can look if a certain equipment is available ether in our or other departments. Cons Sometimes is difficult to find an specific item/equipment. Review Source YC Yunzhou C. research assistant Semiconductors Used the software for: 2+ years ### "Convenience" December 1, 2020 5.0 Pros Help to arrange my work easily by booking for different labs and tools. Cons The time slot cannot be edited when I accidently click on the past date. Review Source MG Martin G. Engineering Technician Mechanical or Industrial Engineering Used the software for: 1-2 years ### "A complete solution to equipment booking" January 7, 2021 4.0 ULab has formed a core part of equipment usage strategy in the department as it has spread from team to team, and is now seen as the standard and expected option by our student community. We had looked at alternative software but it cost considerably more for the same functionality! Pros My favourite aspect of using ULab is the ability to inform students of down time, both predicted and actual, on pieces of equipment. This is much quicker than trying to contact individuals and also eliminates the issue of people not checking their emails! Cons In all honesty I don't think there's been any issue ion our time of using ULab, it's been pretty flawless and met our expectations in all aspects. Review Source OM Olivia M. Programme administrator Education Management Used the software for: 2+ years ### "Great way to track/keep record of company assets and equipment" November 24, 2020 5.0 Great. It was very useful at a time when we needed to show how we keep track of equipment for an ISO certification. Pros The software was easy to use and the use of PR codes was useful Cons Setting up all the different rooms. Using shape for the equipment didn't look right. I would have preferred just the name or drawing/picture of the item. Review Source CP Chris P. Professor Education Management Used the software for: 2+ years ### "U Lab a tool for managing lab equipment utilisation and lab safety" November 19, 2020 4.0 Overall a very useful tool which compliments LIMS systems Pros Designed to fit the lab environment Allows searching for equipment in other labs Integrates safety with other aspects of lab management Valuable repository to ensure equipment manuals, SOPs, risk assessments etc are readily available Good equipment scheduling tool Cons Not a lot to dislike, there could be more flexibility in the set up for different organisational structures Review Source MK Mara K. Laboratory Business Development Officer Higher Education Used the software for: 2+ years ### "Misses the mark" December 1, 2020 3.0 Pros The premise is good and the software has potential, however it would require teh full time attention of a programmer to bring the product up to even a minimum standard. Cons The interface it very clunky and nothing is intuitive. It seems to take six clicks to do any task and I only the time or patience for two. The user "home" page over emphasis trivial info and the expense of useful features. Review Source dB dan B. labratory technician Mechanical or Industrial Engineering Used the software for: 6-12 months ### "ULab" January 8, 2021 5.0 very positive experience. Pros very user friendly software with clear and concise instructions for beginners. Cons had one problem with logging in once but after speaking to the customer service team the issue was quickly resolved. Review Source RE RuAngelie E. Senior Lecturer Biotechnology Used the software for: 1-2 years ### "Good organisation " December 3, 2020 4.0 Pros Organisation is good and user friendly. Cons Graphics on the lab layout is not so user friendly Review Source Similar Products Featured