# SmartRoutes Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SmartRoutes Software - reviews, pricing plans, popular comparisons to other Courier products and more. Source: https://www.capterra.com/p/209784/SmartRoutes/reviews --- # SmartRoutes Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SmartRoutes ## What is SmartRoutes? SmartRoutes is an end-to-end logistics planning and management platform. With SmartRoutes, logistics teams can plan routes, capture PODs, automate notifications and track fleets all from one platform. We keep our clients’ customers in the loop as they can track their delivery in realtime using our live tracking portal. Give your customer service team complete oversight to better handle incoming queries. Implementing a smart solution for logistics planning saves teams time and money. ## What is SmartRoutes used for? [Delivery Management](https://www.capterra.com/delivery-management-software/)[Logistics](https://www.capterra.com/logistics-software/)[Courier](https://www.capterra.com/courier-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €29 Other, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SmartRoutes?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.smartroutes.io&name=SmartRoutes) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SmartRoutes 4.8 (5) VS. [4.7 (358)](https://www.capterra.com/p/131389/Elite-EXTRA/reviews/) Starting Price €29 Other, Per Month Starting Price $24 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (5) Ease Of Use 4.5 (358) Value For Money 4.8 (5) Value For Money 4.6 (323) Customer Service 4.8 (5) Customer Service 4.8 (343) ## SmartRoutes alternatives [4.7 (55)](https://www.capterra.com/p/202055/eLogii/reviews/) Starting price $575.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars Highest Rated [5.0 (20)](https://www.capterra.com/p/204166/Cigo/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.8 (105)](https://www.capterra.com/p/210604/Spoke/reviews/) Starting price $200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Metrobi](https://www.capterra.com/p/183910/Metrobi-delivery-planning-software/) [4.9 (91)](https://www.capterra.com/p/183910/Metrobi-delivery-planning-software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/183910/Metrobi-delivery-planning-software/) [View all alternatives](https://www.capterra.com/p/209784/SmartRoutes/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Dispatch Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage sending personnel and resources to a site as needed Driver Management 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track all personnel who operate company vehicles Live Driver Tracking 3.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track driver locations on a map in real time Customer Portal 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important A website or login for customers to access information Delivery Tracking 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track item deliveries through dispatch notifications, status and location tracking, and ETA updates Driver ETA 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Generate estimated arrival times for drivers to keep back office or customers informed SmartRoutes 59 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Automatically create schedules based on business needs or employee availability and qualifications The ability to identify a barcode on or within an image or packaging Scan barcodes to ensure accurate pricing and label tracking Manage and track all internal and external communication conducted via calls, email, text, or chat A collection of customer information such as contact details, demographics, previous interactions, etc. Store and organize information about customers and previous interactions A website or login for customers to access information Import and export data to and from software applications Track item deliveries through dispatch notifications, status and location tracking, and ETA updates Electronic signing method that validates the authenticity and integrity of a digital document Manage sending personnel and resources to a site as needed Assemble applications and processes by dragging over and arranging pre-built components Generate estimated arrival times for drivers to keep back office or customers informed Track all personnel who operate company vehicles Digitally sign online documents Track employee schedules, availability, and performance across projects and tasks Intended to be used by courier services Intended to be used by freight brokers and logistics companies Serves restaurants Virtual perimeter for a real-world geographic area Visualize locations on a map Determines the location of a device using GPS or an IP address System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Process of printing custom labels through various methods. Track driver locations on a map in real time Identify the physical location of an individual, asset, device, etc. Access software remotely via mobile devices Notifications via mobile devices Capture signatures via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Manage and track customer orders for goods, investments, or any other purchases Track orders throughout the fulfillment process A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Reporting on how each user, task or process has advanced since its initiation Capture photos, signatures, customer IDs, GPS coordinates or other information to act as proof of delivery Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Receive system updates as soon as any changes are made Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Finding the most optimal routes for drivers based on various factors and constraints Plan daily routes to optimize employee scheduling and provide directions Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Generate or print labels that contain shipping information for packages Send messages via SMS Track the status over time for a request, process, asset, or transaction Organize customer data and accounts by user or geography Set up connections to third-party platforms to improve business processes Organize and track the physical movement of goods from one location to another Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking Creating, assign, and track jobs and/or tasks for work orders Get Advice We can help you find the software with the features you need. Features 4.4 (5) 4.4 Based on 5 reviews ## Pricing Value for money 4.8 (5) Free Trial Basic €29.00 Other,Per Month Value for money 4.8 (5) 4.8 Based on 5 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Access Mintsoft](https://www.capterra.com/p/236970/Access-Mintsoft/)[ Azyra](https://www.capterra.com/p/44257/Azyra/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (5) 4.8 Based on 5 reviews ## User reviews Overall rating 4.8 Based on 5 reviews Filter by rating 5(4) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MP Mark P. Director Retail ### "By far the best Last Mile application available!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 December 2, 2024 Pros By far the best Last Mile application available. We're a seasonal business and the flexibility to increase and decrease our subscription monthly makes a huge difference to us. The geo-location feature is a gamechanger, creating and editing zones to maximise deliveries. Cons The inability to customise the api calls. Reasons for choosing SmartRoutes Geofencing was a key decider on us choosing smart routes. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DW Daniel W. Company Director Furniture ### "Essential for delivery business" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 22, 2021 This software saves me a lot o f time therefore this is exceptional value for money. Once it improves it will become a MUST have application for Selsey UK and companies alike. Pros The use of use and features like route optimisation so far. There is still plenty room for improvement but I truly believe that with such dedicated team the sky is the limit. Cons I wish the customer tracking feature would be introduced soon along side customer communication hub of some sort which would be linked to mobile number etc. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 1, 2021 Hi Daniel, just to update you that the team have now created all of the live package tracking and customer communication features you wanted. Best, The SmartRoutes Team FA Felipe A. Head Of Operations Food Production ### "Game changer for our start-up." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 31, 2021 From day one, the solution offered by SmartRoutes is a total game changer, from the time saved into planning routes to the easy of implement and the ready made driver apps and custom fields. Smartroutes allowed us to grow our business with easy scalability and a payment structure that we key for our success so far. Pros The number one feature that made us stay with SmartRoutes and not look for other software providers is the constant updates and the consideration for our inputs when developing your pipeline allowing us to have an experience very close to a custom build software. Cons Considering that the vast majority of my complaints were addressed in the past, very few things are not the exact features we would like to see such as the reduced amount of custom fields and the difficulty of deletion of a drop after a route is created. Apart from that, there's nothing we dislike about Smartroutes. Alternatives considered [Stream](https://www.capterra.com/p/156605/STREAM/) Reasons for choosing SmartRoutes Price and easy to use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 25, 2021 Brilliant to see SmartRoutes has saved your business time and money on routes and at the same time given you the confidence to scale the business. Look forward to supporting Harvest Day into the future LG Louisa G. Commercial Director Food & Beverages ### "Simple Logistics Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 28, 2021 Really positive experience with the software, company, personnel. Very responsive and open to discussing our needs and developing solutions to help us work more efficiently. Pros Does what you need it to Simple to use Simple to set -up Maximises deliveries Great customer support Excellent live information on where the drivers are Cons Dependent on accuracy of Google maps, which can send the drivers in the wrong direction at times Reasons for choosing SmartRoutes Irish, local, support, liked their attitude from day 1. Great customer engagement and support. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 31, 2021 Thanks very much for the feedback, Louisa. SR Sharon R. Financial Controller Food & Beverages ### "Truly Irish Country Foods " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2021 We used the software last Christmas when we delivered all 600 of our ham orders within 1 week all over the island of Ireland. The software meant that I could set up routes and optimise them to plan the drivers routes to be most efficient. Without the software I think I'd still be driving around Cavan trying to find houses! This was our first time doing route planning to this degree and the software made it so easy for me to upload the details to the system and test route lenghts etc prior to pushing the route plans out to the drivers. The drivers also loved it. One of the drivers on the first day out decided he knew better than the GP. On day 2 he followed it religiously and came back to the office early singing it's praises. I cannot recommend this product enough to small companies doing route planning for the first time. It's easy to use and easy for the drivers to follow. Pros Easy to use, easy to understand, easy for drivers...overall a great package. I particularly love that it's a subscription model which means I can sign up for just 1 month and then cancel when no longer needed. Cons The cons section os mandatory. I haven't got any complaints as the software did exactly what I wanted. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 21, 2021 Thanks Sharon, great to hear you had a good experience with SmartRoutes! ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)