--- title: "Finn AI Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Finn AI Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/209833/Finn-AI/" page_type: "product" language: "en" --- # Finn AI Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Finn AI ## What is Finn AI? Packaged as a Software-as-a-Service, Finn AI enables banks and credit unions to rapidly introduce conversational AI self-service for over 500 of the most common queries and tasks. We are a Chatbot that complements the Live Chat solution, providing automated answers for simple questions and freeing up 80% of queries that monopolize agent time. Covering day to day banking, troubleshooting online access, card management, product information and more, Finn AI enables instant resolution, 24/7. ## What is Finn AI used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price CA$1000 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Finn AI?[Manage this product listing](https://www.g2.com/products/finn-ai-banking-chatbot/claim_requests/new?auto=true) ## Finn AI Overview Updated September 2026 AI summary Finn AI is a cloud-based chatbot and live chat platform built for banks and credit unions of all sizes. It combines real-time consumer-facing chat, proactive engagement, transcripts, and mobile access with intent recognition and natural language processing. Multi-channel communication and API access enable integration with other tools, supporting organizations seeking efficient customer interaction and conversation management. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Finn AI 4.5 (2) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price CA$1000 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (2) Ease Of Use 4.6 (16,466) Value For Money 4.5 (2) Value For Money 4.6 (11,516) Customer Service 5.0 (2) Customer Service 4.7 (10,729) ## Finn AI alternatives [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [4.7 (16,466)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180345/WhatsApp/) Highest Rated [Slack](https://www.capterra.com/p/135003/Slack/) [4.7 (24,209)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135003/Slack/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) ## FAQs about Finn AI Overview ### What company size and specific industries is Finn AI built for? Finn AI is designed for North American banks and credit unions, making it a fit for financial institutions of varied sizes that serve retail and commercial banking customers. It is built specifically for the banking and credit union sector rather than general-purpose business use. Features and Usability ### What are the key features of Finn AI? Finn AI offers API access, customer experience management, and performance metrics for support operations. Core conversation features include chatbot, live chat, real-time chat, autoresponders, proactive chat, transfers and routing, transcripts and chat history, plus intent recognition, natural language processing, speech recognition, multi-language support, and third-party integrations. Getting Started and Support ### What customer support options does Finn AI offer? Finn AI provides FAQ/Forum support for users who need product guidance or answers to common questions. Support details beyond that channel are not listed in the catalog data, and there is no reviewer feedback available to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 6,967 Live Chat reviews Capterra reviewers highlight these as the features buyers care about most when choosing live chat software: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Finn AI supports **Multi-Channel Communication**, but it does not include **Chat/Messaging** or **Real-Time Notifications** among the top buyer priorities. Instead, it offers other features that reviewers also value, including **Real-time Consumer-facing Chat** (**43%**), **Mobile Access** (**44%**), and **Transcripts/Chat History** (**36%**). These capabilities can help businesses stay available across touchpoints, give teams access to conversations on the go, and keep records of past interactions for follow-up and service improvement. AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Analytics Tools for the systematic analysis of various types of data or statistics API Application programming interface that allows for integration with other systems/databases Autoresponders Create and automatically send premade copy in response to customer messages Chatbot AI-based platform which conducts a conversation via auditory or textual methods Co-Browsing Allows agents to join a customer's browser session and navigate through the website with them. Finn AI 23 features ### All Features - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Autoresponders: Create and automatically send premade copy in response to customer messages - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Co-Browsing: Allows agents to join a customer's browser session and navigate through the website with them. - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customizable Branding: Add customized logos and colors to align with company branding - Integrations: Ability for the product to integrate with software to view and utilize contact and account buyer intent data (i.e. CRM software, marketing automation software, account- based marketing software, etc.) - Intent Recognition: Helps understand a user's intentions/actions - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents --- Get Advice We can help you find the software with the features you need. Features 4.5 (2) 4.5 Based on 2 reviews ## Pricing Value for money 4.5 (2) Basic CA$1,000 Per User,Per Month Value for money 4.5 (2) 4.5 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 4.5 Based on 2 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent KS Katie S. Sr Manager - Intelligent Process Automation & AI Banking ### "ATB and Finn - A wonderful evolution" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 6, 2020 We aim to solve 2 main business goals with the Finn AI chat bot: 1. Reducing volume of calls to our care center by providing an easy, self serve way for our customers to get information about our products and processes. 2. Providing our customers with service in their channel of choice, specifically digital first. Although the Finn AI chatbot is relatively new at ATB in its current state, we are starting to see positive financial benefits, as well as positive customer feedback about the bot, and we look forward to leveraging it in new ways over the coming years. Pros The Finn team is incredibly dedicated, customer focused, and easy to work with. They are always prepared for calls, are transparent when they run into any issues or roadblocks, and are incredibly useful when it comes to solving problems even internally to the bank. Their people are knowledgeable about the technology, and I truly believe they are excellent at prioritizing their product backlog. Cons We would like to be able to integrate our recommendation agent with the Finn offering, as well as "alerts" for when the bot or agent has responded to the user to grab their attention. Reasons for choosing Finn AI As an Alberta company, we wanted to support a Western-Canadian vendor. Finn AI was a home-grown start up that we felt aligned with our company values, and would allow us to build our roadmaps side by side. I truly feel we have built such a partnership over the last 2 years that allows us to grow our capabilities together and really tailor the chat bot to our unique needs as a Canadian bank. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. JC Jennifer C. Project Manager Banking ### "Finn AI is working hard to meet our needs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 6, 2020 Our relationship with Finn thus far has been a positive one; the collaboration and communication is good. Our project partners are very accessible, actively listen, respond quickly, and return a well- thought out solution when asked for one. They pay close attention to the small needs and details, such as our restriction with Google docs for the project plan, and have been able to quickly pivot with a different solution that meets our needs. Pros Alexa Voice, content writing structure, user analytics and KPI tools, AI logic and intuition. Cons We are not yet live with the AI enabled chatbot and are in the "crawl" phase. We are looking forward to a successful implementation and launch of the bot in about 45 days. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.