# Finn AI Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Finn AI Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/209833/Finn-AI --- # Finn AI Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on February 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Finn AI ## What is Finn AI? Packaged as a Software-as-a-Service, Finn AI enables banks and credit unions to rapidly introduce conversational AI self-service for over 500 of the most common queries and tasks. We are a Chatbot that complements the Live Chat solution, providing automated answers for simple questions and freeing up 80% of queries that monopolize agent time. Covering day to day banking, troubleshooting online access, card management, product information and more, Finn AI enables instant resolution, 24/7. ## What is Finn AI used for? [Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price CA$1000 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Finn AI?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.finn.ai&name=Finn AI) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Finn AI 4.5 (2) VS. [4.7 (24,103)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price CA$1000 Per User, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (2) Ease Of Use 4.6 (16,359) Value For Money 4.5 (2) Value For Money 4.5 (11,420) Customer Service 5.0 (2) Customer Service 4.4 (10,638) ## Finn AI alternatives [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (28)](https://www.capterra.com/p/10031687/Text-App/#reviews) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [4.7 (16,359)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180345/WhatsApp/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. AI/Machine Learning Software program that continuously adjusts its behavior based on observed data API Application programming interface that allows for integration with other systems/databases Autoresponders Create and automatically send premade copy in response to customer messages Chatbot AI-based platform which conducts a conversation via auditory or textual methods Code-free Development Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Finn AI 22 features Software program that continuously adjusts its behavior based on observed data Application programming interface that allows for integration with other systems/databases Create and automatically send premade copy in response to customer messages AI-based platform which conducts a conversation via auditory or textual methods Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Add customized logos and colors to align with company branding Helps understand a user's intentions/actions Ability to chat online in real time Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Process and analyze human language in text or audio form A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Existing bot models for AI-based tools commonly used for auditory and textual conversation methods Copy on the page or chat window encouraging the user to engage with the chat option Engage in direct, instant messaging with consumers View and track pertinent metrics to find patterns and gain insights from data Train your system to interpret and transcribe voice messages Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Get Advice We can help you find the software with the features you need. Features 4.5 (2) 4.5 Based on 2 reviews ## Pricing Value for money 4.5 (2) Basic CA$1,000 Per User,Per Month Value for money 4.5 (2) 4.5 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 4.5 Based on 2 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent KS Katie S. Sr Manager - Intelligent Process Automation & AI Banking ### "ATB and Finn - A wonderful evolution" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 6, 2020 We aim to solve 2 main business goals with the Finn AI chat bot: 1. Reducing volume of calls to our care center by providing an easy, self serve way for our customers to get information about our products and processes. 2. Providing our customers with service in their channel of choice, specifically digital first. Although the Finn AI chatbot is relatively new at ATB in its current state, we are starting to see positive financial benefits, as well as positive customer feedback about the bot, and we look forward to leveraging it in new ways over the coming years. Pros The Finn team is incredibly dedicated, customer focused, and easy to work with. They are always prepared for calls, are transparent when they run into any issues or roadblocks, and are incredibly useful when it comes to solving problems even internally to the bank. Their people are knowledgeable about the technology, and I truly believe they are excellent at prioritizing their product backlog. Cons We would like to be able to integrate our recommendation agent with the Finn offering, as well as "alerts" for when the bot or agent has responded to the user to grab their attention. Reasons for choosing Finn AI As an Alberta company, we wanted to support a Western-Canadian vendor. Finn AI was a home-grown start up that we felt aligned with our company values, and would allow us to build our roadmaps side by side. I truly feel we have built such a partnership over the last 2 years that allows us to grow our capabilities together and really tailor the chat bot to our unique needs as a Canadian bank. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JC Jennifer C. Project Manager Banking ### "Finn AI is working hard to meet our needs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 6, 2020 Our relationship with Finn thus far has been a positive one; the collaboration and communication is good. Our project partners are very accessible, actively listen, respond quickly, and return a well- thought out solution when asked for one. They pay close attention to the small needs and details, such as our restriction with Google docs for the project plan, and have been able to quickly pivot with a different solution that meets our needs. Pros Alexa Voice, content writing structure, user analytics and KPI tools, AI logic and intuition. Cons We are not yet live with the AI enabled chatbot and are in the "crawl" phase. We are looking forward to a successful implementation and launch of the bot in about 45 days. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)