# Lucy Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Lucy the right Order Entry solution for you? Explore 32 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/209838/Lucy/reviews --- Lucy 4.5 (32) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Lucy Ease of use 4.4 Customer Service 4.8 ## Pros and Cons in Reviews JM Jay M new Product DevelopmentTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: More than 2 years. “Using Lucy saves our customer service team thousands of key strokes every day and eliminates order entry errors“ November 28, 2022 EG Emily G Customer Service ManagerRetail, 11 - 50 employeesUsed the software for: 6-12 months. “The coding issues are complex and usually take customer support to fix.“ November 30, 2022 BL Brooke L Customer Service RepresentativeWholesale, 501 - 1,000 employeesUsed the software for: 1-2 years. “It saves me time when keying orders and helps with price descrepancys.“ December 4, 2022 Phillip J General Manager - OperationsAutomotive, 51 - 200 employeesUsed the software for: Less than 6 months. “The software is easy to scale, with the ability to onboard new customers ourselves and a transparent pricing model.“ February 7, 2022 CF Catherine F Supply Chain OfficerChemicals, 51 - 200 employeesUsed the software for: More than 2 years. “The customer service team are very helpful, addressing issues quickly and providing ideas for future development.“ December 15, 2021 ## Showing most helpful reviews Showing 1-25 of 32 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MD Maeve D. Customer Service Manager Chemicals Used the software for: 2+ years ### "Jasol Customer Service " December 22, 2021 5.0 We are utilising Lucy for approximately 40-50% of our order entry which has allowed our team to be available for more important tasks. Pros The speed and accuracy of order entry, and ease of mapping new orders. Cons There are several features that we would love to implement, such as different order types (eg. Transfer order, direct ship order), item warnings that would show up on our ERP system when manually entering but dont currently show up on Lucy. Review Source KG Kayla G. Sales Textiles Used the software for: 6-12 months ### "Easy to use " December 16, 2021 4.0 Overall I have had a good experience with Lucy Pros This software is easy to use once you get the right programming setup. It makes entering large orders easy and takes half the time Cons Sometimes the software has trouble recognizing part numbers or certain data figures Review Source AL Amy L. Sales Support Building Materials Used the software for: 6-12 months ### "Lucy use" January 5, 2022 3.0 I like the program again when it works correctly. Pros when it work correctly for orders it is very helpful Cons is does not always read information correctly Review Source WA Will A. Sales Wholesale Used the software for: 1-2 years ### "Lucy Review" December 23, 2021 5.0 Overall experience has been great, its a product we now fund fundamental in our day to day operations. Customer service was always very helpful if we ever encounter any issues, always sorted out quickly. Pros The ease of use, user friendly interface and automated process as a whole - saves our team a lot of time entering orders, with more accuracy. Cons Integration with our internal system took some time. Our PO's are all varied in regards to formatting and layout, but once we had it all mapped and automated it worked very well and has saved our team a great deal of time manually entering orders. Review Source JM Jay M. new Product Development Transportation/Trucking/Railroad Used the software for: 2+ years ### "Big Time Saver" November 28, 2022 5.0 Pros Using Lucy saves our customer service team thousands of key strokes every day and eliminates order entry errors Cons Lucy does have some quirks that occasionally slow us down but we have always been able to rectify or work around with the help of the Lucy team. Review Source BL Brooke L. Customer Service Representative Wholesale Used the software for: 1-2 years ### "Good Program" December 4, 2022 5.0 Pros It saves me time when keying orders and helps with price descrepancys. Cons Sometimes it is slow processing emails which means it could of been faster to key the order manually. Review Source DT Daniel T. Operations Manager Warehousing Used the software for: 1-2 years ### "Sales Order Entry Made Easy" January 12, 2022 5.0 We used to spend countless hours manually entering sales orders into our web based ERP system (which was laggy to begin with). Lucy has taken over 90%+ of this, freeing up our staff to operate more efficiently. Pros Once set up, it is supper easy to use. Support is great. Cons The set up and UI could be a bit more user friendly, but I'm just nitpicking at this point. Review Source DN Debbie N. Customer Service Rep Automotive Used the software for: 1-2 years ### "Lucy Auto Order Entry" November 22, 2022 4.0 Increased productivity Pros We have dramatically improved our order accuracy Cons Sometimes it is overwhelmed with multiple orders Review Source PB Penny B. Customer Service Officer Wholesale Used the software for: 6-12 months ### " Greatly approved efficiency in order processing." November 22, 2022 4.0 Overall Lucy has been a great benefit to order processing here. She is quick and accurate. Support is helpful and timely. This software is very user friendly. Pros Lucy is very easy to use. I have no IT background and have used Lucy from the get-go and have been able to pick it up quickly. She processes large orders quickly and without errors. Any problems Lucy support is very quick to help. Cons The software is basic and cannot "read" orders. Also would be good if Lucy could identify an account from not just an email address. Review Source BH Barb H. C/S Rep Automotive Used the software for: 2+ years ### "C/S Order Entry-Lucy" November 22, 2022 5.0 Pros Prohibits duplication of purchase order numbers Cons Inability sometimes to handle large load of emails at once Review Source DA Deborah A. Inside sales Computer Hardware Used the software for: Less than 6 months ### "Intuitive software making job easier " December 16, 2021 4.0 It had been very good and tech support is great! Pros That it is intuitive- 1st time use is longer but next time is much quicker since it remembers the pdf Cons That document must be a pdf since some of our customers don’t use them Review Source DD Deja D. Order Management Specialist Printing Used the software for: 6-12 months ### "Lucy review " December 30, 2021 2.0 There are some improvements in the cons I would like to see fixed, its better than our prev. software but could use some adjustments. Pros I like that this software is easier to use and captures more data then the previous software we used previously. Love that it lets us know about duplicate PO's that are in Netsuite, so we do not duplicate orders. Cons Integration for new parts does not happen in a timely manner. Lucy doesn't read day. month. year format well. It doesnt read the same po's accurately. PO's cant be zoomed in so makes it hard for reviewing orders to verify information due to it being so small. Skips lines dates, money , or stock codes. times it cant read city and state. data correction has had to be made on parts and or dates that did not capture accurately. Switched from [KOFAX RPA](https://www.capterra.com/p/212468/KOFAX-RPA/) Kofax was not longer reading customer PO's accurately and a lot more data entry correction was required to fix errors by Kofax. Review Source MA Mark A. E-Commerce Manager Wholesale Used the software for: 2+ years ### "Easy Processing of B2B Orders in PDF Format " January 4, 2022 5.0 Incredible service that has helped us process orders quickly while reducing keying errors. It alerts our team members when manual intervention is required (pricing errors, change of addresses, obsolete products). We use LUCY for processing B2B orders emailed in a PDF format from smaller customers without EDI capabilities. Pros Easy integration to our ERP. Easy for our customer service team to use, with excellent support service. Will process orders (even with 100+ lines) within a few seconds. Cons If customers don’t use our part numbers on their invoices, it does require a bit of work to load translation for future orders. However, this can be done in bulk or as a new order are received. Reason for choosing Lucy We are an existing customer with our e-commerce websites, our External Sales team order system. Great partner, Great support. Review Source BO Bilgin O. Business Development Manager Wholesale Used the software for: 2+ years ### "Automating our B2B and B2C business" January 13, 2021 5.0 We initially hired Lucy to take care of our B2B emailed orders and then started using her for Amazon and other online marketplace orders. Allowing us to self-service and set up our own Trading Partners really accelerated our ability to see the value in Lucy. Once our customers understood the speed of automatic purchase order processing they were all on board. Lucy has become an integral part of our business and has allowed us to focus on providing better customer service instead of tediously entering orders manually. Pros I don’t need to worry about Lucy as a system. She doesn’t break or create complaints internally. She just works. Cons It would be great if Lucy could expand to support other parts of our business, like invoices for the Accounts payable team. Alternatives considered [Conexiom](https://www.capterra.com/p/205134/Conexiom/) Reason for choosing Lucy Lucy was fast, easy to implement and most importantly easy to understand and operate by our team. Customer service has also been one of the most consistently positive experiences we've had which we were not so sure we'd receive from the bigger guys out there. Review Source TB Tawny B. Customer Service Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Excellent solution for a great price!" November 28, 2022 5.0 I worked with \[SENSITIVE CONTENT\] initially, then \[SENSITIVE CONTENT\] to make sure Lucy was the right solution for our business. There was never any pressure. They were both very consistent and helpful. Always extremely transparent and have worked hard to make sure this has been a great solution for us. Pros Lucy was very easy to implement with our ERP using EDI. Cons The only real difficulty we've had is the time zone difference being in the US. Alternatives considered [Conexiom](https://www.capterra.com/p/205134/Conexiom/) Reason for choosing Lucy Ease of implementation and pricing were the largest decision makers. We have a complicated multiple brand structure and Lucy worked to find a solution that didn't requiring a great deal of change on our side. Review Source PB Praneal B. Internal sales consultant Consumer Goods Used the software for: 6-12 months ### "Lucy AI - Order Processing and Memory Retention" November 22, 2022 5.0 Appreciate the ability of the software to process data from a PDF file. Pros I appreciate the capability to physically scan and process an order from a pdf file Cons Not using Lucy at a level where this evaluation can be honest and concise . Review Source AM Anna M. Sales-Northeast Region Paper & Forest Products Used the software for: 1-2 years ### "Anna McMullens review" December 21, 2021 5.0 Lucy has saved so much time on entering large cumbersome orders. It has also helped with making order entry errors on product codes so much more efficient. Pros This product has saved so much time with entering orders with numerous items on them. As I continue to build my data base it is more invaluable each time I use it. It was easy to integrate with my existing business processes. Cons I have several customers who ship to the same end user. The system only seems to remember the end user the first time its used. For example, if Atlantic Plywood shipped to their customer, the system only remembers it for that customer. If I enter an order for Rugby ABP, shipping to that same end user, the options only come up for the end user under Atlantic Plywood. I then have to bypass and enter "main" for the shipping address, and change it on the quote before I transfer it to an actual order. Review Source GL Gracie L. Customer Service Rep Wholesale Used the software for: 2+ years ### "My Friend Lucy" January 5, 2022 5.0 Pros Working the LetLucy team is a breeze. They worked with us to create a product that was specific to our needs and are always around to help with any issues that may arise (even from half way around the world). Testing was conducted for every addition to the product and issues have been few and far between since our implementation in 2019. Mapping is intuitive and Lucy learns to pick the correct map quickly. Cons While we do wish Lucy could process other document formats, we understand the difficulty some of these provide and we appreciate how effectively she can process pdf files. Review Source CF Catherine F. Supply Chain Officer Chemicals Used the software for: 2+ years ### "Helpful, timesaving for large orders" December 15, 2021 4.0 The customer service team are very helpful, addressing issues quickly and providing ideas for future development. Pros This product is used daily, therefore it was essential this could be run easily throughout varying skill levels of our team. It's easy enough to understand and can be customised well. Cons Not all features are possible, such as ignoring lines containing delivery fees. These still have to be manually deleted. Also reporting is a little limited. Some features could be better used if mass records could be selected at once. Review Source jH jezreel H. customer service Pharmaceuticals Used the software for: 2+ years ### "Lucy review" November 27, 2022 4.0 Lucy is great for processing our purchase orders. Pros it is relatively easy to use and understand Cons lucy does freeze often causing delays in processing Review Source Phillip J. General Manager - Operations Automotive Used the software for: Less than 6 months ### "Great solution to help scale order processing and easy implementation" February 7, 2022 5.0 Pros Lucy allows the team to eliminate data integrity issues and speed up repetitive order processing across hundreds of orders per day. This allows quicker turn around and reduced manual processing for the team, freeing them up to undertake higher more value-added tasks. The implementation team did a great job quickly onboard us (despite being on a new ERP) and helped to meet critical timelines. The software is easy to scale, with the ability to onboard new customers ourselves and a transparent pricing model. Cons More in depth self-service reporting analytics (i.e. daily breakdown of orders processed over a timespan) Review Source EG Emily G. Customer Service Manager Retail Used the software for: 6-12 months ### "Learning Advantage" November 30, 2022 4.0 Using Lucy has been overall great with very little issue. Pros The software is user-friendly and seems to operate itself. There are a few glitches and when there are errors, they are quite easy to fix. Cons The coding issues are complex and usually take customer support to fix. This is not something an end user can fix. Review Source BL Ben L. UK General Manager Automotive Used the software for: 6-12 months ### "The virtual team member you didn't know you needed" December 16, 2021 5.0 Pros The ability to process orders with ease, allowing us to spend time on more important jobs and allow the data inputting to be automated. We receive a number of large orders and now save around 10 minutes each order. It has also removed the potential for human error when typing a code into the system. Lucy is software that I cannot imagine life without now Cons In all honesty, everything is good. Once the intial mapping is in place, it's really easy to use Review Source ST Sean T. CIO Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy to implement, super fast return for effort" December 21, 2021 5.0 Pros Lucy reduced the need for our staff to manually enter orders which meant they could focus on real customer value adding activities. Cons There's nothing not to like. It's simple to implement & use plus the billing model is very transparent and easy to understand - there are no hidden fees or costs. Review Source MS Milos S. IT system Engineer Hospital & Health Care Used the software for: 1-2 years ### "Lucy - Good value" December 16, 2021 5.0 Customers who produce formatted PDF purchase orders are easily able to send through orders, which magically appear in our ERP! Pros Easy integration and setup. Ongoing, the application just works with minimal intervention. Cons No major short comings. All was easy to setup and integrate. Reason for choosing Lucy n/a Review Source Similar Products Featured ## Related categories [Order Entry](https://www.capterra.com/order-entry-software/)[Artificial Intelligence](https://www.capterra.com/artificial-intelligence-software/)[Robotic Process Automation](https://www.capterra.com/robotic-process-automation-software/)