# Lucy Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Lucy Software - reviews, pricing plans, popular comparisons to other Order Entry products and more. Source: https://www.capterra.com/p/209838/Lucy --- # Lucy Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Lucy ## What is Lucy? Instantly and accurately process your inbound PDF purchase orders with AI Based Automation. Saving you time and money. An incredibly fast and scalable solution, Lucy automation handles the PDF orders your customers send via email. Around the clock, emails are opened, purchase orders are read, and sales orders are created in your ERP. Ready to pick, pack, and ship in seconds. No errors, no down time, no late orders, no overtime. ## What is Lucy used for? [Order Entry](https://www.capterra.com/order-entry-software/)[Data Entry](https://www.capterra.com/data-entry-software/)[Order Management](https://www.capterra.com/order-management-software/) Top alternative Featured Overall rating Based on 32 user reviews Reviews sentiment Positive 94% Neutral 3% Negative 3% Starting price A$1885 Per Feature, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Lucy?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.letlucy.com&name=Lucy) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Lucy 4.5 (32) VS. [4.2 (2,043)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting Price A$1885 Per Feature, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (32) Ease Of Use 4.0 (1,999) Value For Money 4.5 (24) Value For Money 3.9 (1,589) Customer Service 4.8 (29) Customer Service 3.8 (1,693) ## Lucy alternatives [4.2 (1,307)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.6 (6,040)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.8 (47)](https://www.capterra.com/p/129651/Perenso/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (504)](https://www.capterra.com/p/78431/inFlow-Inventory/reviews/) Starting price $186.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars ## FAQs about Lucy Overview ### Which roles and teams benefit most from Lucy? Lucy is most used by customer service teams, sales staff, and operations leaders who need faster access to product and order information. Customer support representatives use it to answer questions accurately, while sales, e-commerce, and IT stakeholders rely on it to streamline workflows, improve responsiveness, and support internal knowledge sharing. Answer based on 32 reviews Overview ### What company size and industries is Lucy built for? Lucy is built for small B2B businesses handling emailed PDF purchase orders, with 84% of reviewers from small companies and wholesale the top industry at 22%. It also serves midsize firms at 9% and enterprises at 6%, with additional use in automotive at 12% and building materials at 6%. Answer based on 32 reviews Features and Usability ### What are the key features of Lucy? Lucy offers EDI and order fulfillment as core functions, with order entry, order management, order processing, order tracking, and purchase order management for sales and eCommerce workflows. It also includes workflow automation, rules-based workflow, audit trail, alerts/notifications, reporting/analytics, API, and third-party integrations. Integrations ### Which third-party tools and platforms does Lucy integrate with? Lucy connects natively to Pronto, Pronto Xi, NetSuite, Microsoft Dynamics GP, Abel ERP, Dynamics 365 Business Central, Epicor, MYOB Acumatica, Microsoft Azure, Microsoft Dynamics AX, and Rithum. These integrations cover ERP, finance, and order management platforms used for order entry and data transfer. Answer based on 10 reviews Getting Started and Support ### What training and onboarding options does Lucy offer? Lucy provides live online sessions, documentation, and videos for training and onboarding. Live online sessions support guided setup and direct instruction, documentation offers written reference material for ongoing use, and videos give teams a visual format for learning product features and steps. Getting Started and Support ### What customer support options does Lucy offer? Lucy provides email/help desk, a knowledge base, and phone support. Users describe the support team as helpful and quick to sort out issues, though some coding problems are complex enough to require support intervention rather than end-user fixes. The help resources are often used to address setup and operational questions. Answer based on 5 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Order Entry 4.5 (13) 92.31% of 13 reviewers that rated this feature as important or highly important Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Order Management 4.7 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Order Processing 5.0 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Send / receive, process, and execute orders Remote Order Entry 4.7 (6) 33.33% of 6 reviewers that rated this feature as important or highly important The ability to enter orders from a remote location such as a computer, mobile, or tablet. Data Capture and Transfer 3.8 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Import, collect, and capture data from multiple sources Data Retrieval 4.0 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Search and find data in a structured format Lucy 33 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Capability of a software or system to make decisions and perform actions based on specified conditions Import, collect, and capture data from multiple sources Automatically retrieve and pull information from documents, websites, images, data sets, and other sources Establish guidelines about how much and what kind of data can be stored in the repository Process of copying and storing data in more than one site or node Search and find data in a structured format Automated or logic-based workflows that assist in the creation of electronic documents Intended to be used by online stores Caters to sales teams Embed/link applications into third party software so it can be accessed within a third party system Enable businesses to implement machine learning algorithms on business data such as sales and revenue Process and analyze human language in text or audio form Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Manage the process of receiving, preparing, and delivering orders for goods/products Manage and track customer orders for goods, investments, or any other purchases Send / receive, process, and execute orders Track orders throughout the fulfillment process Create, send, and track purchase orders and their statuses Managing orders that a customer purchases repeatedly and regularly The ability to enter orders from a remote location such as a computer, mobile, or tablet. View and track pertinent metrics to find patterns and gain insights from data Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work An order generated by a seller to a customer, containing details about products or services Manage special order requested by a customer Set up connections to third-party platforms to improve business processes Streamlining repetitive tasks and activities through automated and predefined workflows Get Advice We can help you find the software with the features you need. Features 4.4 (32) 4.4 Based on 32 reviews ## Pricing Value for money 4.5 (24) Standard A$1,885 Per Feature,Per Month Value for money 4.5 (24) 4.5 Based on 24 reviews ## Integrations [ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[ Dynamics 365 Business Central](https://www.capterra.com/p/212111/Dynamics-365-Business-Central/)[ MYOB Acumatica](https://www.capterra.com/p/179531/MYOB-Advanced/)[ Rithum](https://www.capterra.com/p/32810/ChannelAdvisor-Enterprise/)[ Pronto](https://www.capterra.com/p/198665/Pronto/)[ Abel ERP](https://www.capterra.com/p/209324/Abel-ERP/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (29) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (29) 4.8 Based on 29 reviews ## User reviews Overall rating 4.5 Based on 32 reviews Filter by rating 5(20) 4(10) 3(1) 2(1) 1(0) Mentioned topic Sorted by most recent BL Brooke L. Customer Service Representative Wholesale ### "Good Program" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 December 4, 2022 Pros It saves me time when keying orders and helps with price descrepancys. Cons Sometimes it is slow processing emails which means it could of been faster to key the order manually. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EG Emily G. Customer Service Manager Retail ### "Learning Advantage" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 November 30, 2022 Using Lucy has been overall great with very little issue. Pros The software is user-friendly and seems to operate itself. There are a few glitches and when there are errors, they are quite easy to fix. Cons The coding issues are complex and usually take customer support to fix. This is not something an end user can fix. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EJ Elle J. Head of Marketing & Sales Systems Consumer Goods ### "Easy to use software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 30, 2022 Pros The ease of using Lucy has saved us lots of time processing orders Cons I would like more mapping options, options to be able to set certain rules ourselves rather than needing it to be coded. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RS Rodney S. Customer Service Food & Beverages ### "Processing order reviews" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 November 30, 2022 Pros Lucy is easy to use and saves a lot of time processing orders Cons Sometimes units and cartons are not correct but that could be due to product changes etc Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JM Jay M. new Product Development Transportation/Trucking/Railroad ### "Big Time Saver" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 28, 2022 Pros Using Lucy saves our customer service team thousands of key strokes every day and eliminates order entry errors Cons Lucy does have some quirks that occasionally slow us down but we have always been able to rectify or work around with the help of the Lucy team. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TB Tawny B. Customer Service Manager Electrical/Electronic Manufacturing ### "Excellent solution for a great price!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 November 28, 2022 I worked with \[SENSITIVE CONTENT\] initially, then \[SENSITIVE CONTENT\] to make sure Lucy was the right solution for our business. There was never any pressure. They were both very consistent and helpful. Always extremely transparent and have worked hard to make sure this has been a great solution for us. Pros Lucy was very easy to implement with our ERP using EDI. Cons The only real difficulty we've had is the time zone difference being in the US. Alternatives considered [Conexiom](https://www.capterra.com/p/205134/Conexiom/) Reasons for choosing Lucy Ease of implementation and pricing were the largest decision makers. We have a complicated multiple brand structure and Lucy worked to find a solution that didn't requiring a great deal of change on our side. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BM Blake M. Support Specialist Consumer Electronics ### "Recommended to save time & resources" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 November 27, 2022 Pros Teaching the software to locate important bits of information Cons The ability to read PDFs that are not able to select text naturally Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JH jezreel H. customer service Pharmaceuticals ### "Lucy review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 27, 2022 Lucy is great for processing our purchase orders. Pros it is relatively easy to use and understand Cons lucy does freeze often causing delays in processing Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PB Praneal B. Internal sales consultant Consumer Goods ### "Lucy AI - Order Processing and Memory Retention" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 22, 2022 Appreciate the ability of the software to process data from a PDF file. Pros I appreciate the capability to physically scan and process an order from a pdf file Cons Not using Lucy at a level where this evaluation can be honest and concise . Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BH Barb H. C/S Rep Automotive ### "C/S Order Entry-Lucy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 November 22, 2022 Pros Prohibits duplication of purchase order numbers Cons Inability sometimes to handle large load of emails at once Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/209838/Lucy/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.