--- title: "PointClickCare EHR for Skilled Nursing Facilities Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about PointClickCare EHR for Skilled Nursing Facilities Software - reviews, pricing plans, popular comparisons to other Patient Case Management products and more." source_url: "https://www.capterra.com/p/209866/Skilled-Nursing-Core-Platform/" page_type: "product" language: "en" --- # PointClickCare EHR for Skilled Nursing Facilities Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) PointClickCare EHR for Skilled Nursing Facilities ## What is PointClickCare EHR for Skilled Nursing Facilities? Skilled Nursing Core Platform by PointClickCare is a cloud-based healthcare software designed to give skilled nursing providers an integrated platform to manage care delivery, coordination, business intelligence, and financials in order to deliver high quality care. The platform aims to provide real-time visibility into operations to enable prompt intervention when needed and enhance data-driven decision making. ## What is PointClickCare EHR for Skilled Nursing Facilities used for? [Nursing Home](https://www.capterra.com/nursing-home-software/)[Patient Case Management](https://www.capterra.com/patient-case-management-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/) Top alternative Featured Overall rating Based on 157 user reviews Reviews sentiment Positive 96% Neutral 3% Negative 1% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... - Patient Case Management / 2026 Our "Best of" badge program showcases products with the highest ratings... Do you work for PointClickCare EHR for Skilled Nursing Facilities?[Manage this product listing](https://www.g2.com/products/pointclickcare-skilled-nursing-platform/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PointClickCare EHR for Skilled Nursing Facilities 4.6 (157) VS. [4.6 (5,315)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price Contact vendor Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (157) Ease Of Use 4.7 (47) Value For Money 4.4 (120) Value For Money 4.5 (37) Customer Service 4.4 (133) Customer Service 4.6 (45) ## PointClickCare EHR for Skilled Nursing Facilities alternatives [4.2 (5)](https://www.capterra.com/p/164513/eMAR/#reviews) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [4.2 (11)](https://www.capterra.com/p/164514/Yardi-Senior-Living-Suite/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.9 (163)](https://www.capterra.com/p/120411/Datascan-Pharmacy-Software/reviews/) Starting price $2500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars Highest Rated [5.0 (1)](https://www.capterra.com/p/10009685/Yardi-EHR/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/209866/Skilled-Nursing-Core-Platform/alternatives/) ## FAQs about PointClickCare EHR for Skilled Nursing Facilities Overview ### What problems does PointClickCare EHR for Skilled Nursing Facilities solve? PointClickCare EHR for Skilled Nursing Facilities solves paper-heavy documentation, slow onboarding, fragmented resident information, and disconnected clinical, billing, intake, and reporting workflows. Nurses, MDS coordinators, facility managers, billing teams, and educators use it to standardize care planning, speed order entry and reporting, track training completion, and reduce duplicate documentation. Answer based on 99 reviews Overview ### Which roles and teams benefit most from PointClickCare EHR for Skilled Nursing Facilities? PointClickCare EHR for Skilled Nursing Facilities is most used by nursing staff, MDS coordinators, and clinical informatics teams who manage resident documentation, assessments, care planning, and regulatory compliance. Administrators, admissions, and finance staff benefit from streamlined census, billing, reimbursement, and operational reporting, while project and leadership roles use it to standardize workflows across facilities. Answer based on 155 reviews Overview ### What company size and industries is PointClickCare EHR for Skilled Nursing Facilities built for? PointClickCare EHR for Skilled Nursing Facilities serves small businesses most often at 44% and Hospital & Health Care organizations at 67%. It is built for long-term post-acute care providers, senior care across the continuum, skilled nursing facilities, and long-term care providers, with nursing homes representing the main use case at 89%. Answer based on 157 reviews Features and Usability ### What are the key features of PointClickCare EHR for Skilled Nursing Facilities? PointClickCare EHR for Skilled Nursing Facilities includes core charting, patient records management, medication management, and treatment planning for daily nursing workflows. Differentiating features include integrated billing and invoicing with eligibility verification, customizable assessments and order sets, Document Management with electronic signature, and reporting/analytics with dashboards, performance metrics, and real-time notifications. Answer based on 52 reviews Integrations ### Which third-party tools and platforms does PointClickCare EHR for Skilled Nursing Facilities integrate with? PointClickCare EHR for Skilled Nursing Facilities integrates with Accushield for resident census updates and Inovalon Provider Cloud for faster claims submission workflows. These two reviewer-mentioned connections point to practical use across access management and revenue cycle tasks within skilled nursing facility operations. Answer based on 32 reviews Getting Started and Support ### How easy is it to implement in a skilled nursing facility? PointClickCare EHR for Skilled Nursing Facilities supports a generally manageable implementation with training, guided setup, and strong project support for skilled nursing teams. Many facilities say staff learn the system quickly and adapt workflows over time, though conversion from older systems, manual data entry, and some module connections can still create delays or confusion. Answer based on 35 reviews Getting Started and Support ### How easy is it to onboard and train a team on PointClickCare EHR for Skilled Nursing Facilities? PointClickCare EHR for Skilled Nursing Facilities is generally easy to onboard, with in-person training, live online sessions, webinars, videos, and documentation. Reviewers say nurses, new hires, and nontechnical staff often learn it quickly, while admins and teams configuring modules, workflows, or advanced features usually need more time and guided setup. Answer based on 47 reviews Getting Started and Support ### What customer support options does PointClickCare EHR for Skilled Nursing Facilities offer, and how do users rate the experience? PointClickCare EHR for Skilled Nursing Facilities offers email/help desk, FAQ/forum, a knowledge base, and phone support. Users often describe support as helpful, knowledgeable, and quick to resolve issues, with strong self-service resources and community guidance, though some report long phone wait times and occasional difficulty navigating the help portal. Answer based on 32 reviews Features and Usability ### How well does it handle reporting for skilled nursing facilities? PointClickCare EHR for Skilled Nursing Facilities offers useful clinical, financial, and compliance reporting that helps nursing, admin, and business office teams track resident data and audits. Many users find reports easy to access and helpful for daily decisions, though some facilities want better customization, export options, and more complete data fields. Answer based on 44 reviews ## Who uses PointClickCare EHR for Skilled Nursing Facilities? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 132 Patient Case Management reviews Capterra reviewers point to these as the top priorities when selecting nursing home software: - **HIPAA Compliant** (**76%** of reviewers rated this feature as critical) - **Charting** (**68%**) - **Patient Records Management** (**60%**) PointClickCare EHR for Skilled Nursing Facilities supports all three of the features reviewers rate highest: **HIPAA Compliant**, **Charting**, and **Patient Records Management**. Together, these capabilities help businesses protect resident data, document care accurately, and maintain organized health information, allowing teams to support compliance, improve care coordination, and make day-to-day clinical work more efficient. HIPAA Compliant 4.8 (61) 77.05% of 61 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Charting 4.8 (63) 84.13% of 63 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Patient Records Management 4.8 (54) 83.33% of 54 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Medication History 4.8 (56) 78.57% of 56 reviewers that rated this feature as important or highly important Access to patient medication history data Incident Management 4.5 (18) 111.11% of 18 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents Patient Intake 4.7 (51) 80.39% of 51 reviewers that rated this feature as important or highly important Patients can register for appointments in advance online PointClickCare EHR for Skilled Nursing Facilities 27 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Document Management: Store, manage, and track all electronic documents in a centralized location - Electronic Signature: Digitally sign online documents - Eligibility Verification: Identifying if all conditions that entitle a client to certain benefits are met - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Graphical Data Presentation: Visual representation of data using various graphical elements such as charts, graphs, maps & other visual aids - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Incident Management: Manage and track all disruptions and incidents - Meal/Nutrition Management: Meal and snack planning, scheduling and distribution - Medical History Records: Records of patients' medical history - Medication History: Access to patient medication history data - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Patient Intake: Patients can register for appointments in advance online - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Payment Processing: Accept, record, and reconcile financial transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Records Management: Ability to record, store, update, and retrieve information - Referral Management: Log and store the source of contacts/leads - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Task Management: Create, manage and track all task activities and progression - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Wait List Management: Record, update and manage waiting lists --- Get Advice We can help you find the software with the features you need. Features 4.5 (155) 4.5 Based on 155 reviews ## Pricing Value for money 4.4 (120) ### Starting price Free trial not available Value for money 4.4 (120) 4.4 Based on 120 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (133) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (133) 4.4 Based on 133 reviews ## User reviews Overall rating 4.6 Based on 157 reviews Filter by rating 5(110) 4(40) 3(5) 2(2) 1(0) Mentioned topic Sorted by most recent MP Maryann P. Nurse practitioner Hospital & Health Care ### "Multifactor must go!" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 1/10 August 26, 2026 Pros I found point click Care to be overalleasy to use – and appreciated it , prior to the multifactor authentication. Cons ★★☆☆☆ PointClickCare’s new multifactor authentication process has significantly disrupted clinical workflow. The system seems to log providers out every few minutes, forcing us to complete multiple steps simply to regain access. Each time, we must wait for a six-digit verification code to arrive and manually type in every number rather than approving the login with one simple click. Even after successfully authenticating, the system does not return you to the patient record or task you were working on. Instead, you must navigate through numerous screens and clicks to locate the patient and reopen the correct section. This is exceptionally disruptive when reviewing medications, entering orders, or documenting time-sensitive clinical information. In a healthcare environment, this is more than an inconvenience—it is detrimental to efficient and safe patient care. These repeated interruptions divert attention from the patient, break clinical concentration, delay documentation and orders, and increase cognitive burden. By the time access is restored and the correct screen is located again, it is easy to lose track of the original task, creating a legitimate risk of omissions, delayed care, and documentation errors. I fully support strong data security, but security measures must be designed around real-world clinical practice. A secure one-touch approval option, longer session duration, trusted-device functionality, biometric authentication, and restoration of the user’s previous screen could protect patient information without repeatedly interrupting care. Until PointClickCare implements a more efficient, reliable, and clinician-friendly authentication process, I can only give the system two stars. 💛 Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NC Neal C. Clinical Informatics Specialist Hospital & Health Care ### "Enhancing Care Coordination and Compliance" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 29, 2025 My experience with the Skilled Nursing Core Platform has been positive. It offers strong clinical functionality that supports documentation accuracy, care coordination, and regulatory compliance. The system is designed with skilled nursing workflows in mind, which helps streamline daily processes and improves visibility into resident care needs. Pros The platform provides a comprehensive set of tools tailored specifically for skilled nursing workflows. It helps streamline clinical documentation, enhances care coordination, and supports regulatory compliance Cons Some routine workflows still rely heavily on manual entry rather than automated triggers, which increases the burden on staff and can impact efficiency. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 18, 2025 Thank you for sharing your feedback! We’re glad to hear the platform has been helpful in supporting documentation accuracy, care coordination, and compliance. Your note about manual workflows is valuable. We’re continuously working to enhance automation and improve efficiency. JC Jessica C. MDS Coordinator Hospital & Health Care ### "Jessica's Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 27, 2025 Pros Ease of use. It is a very user friendly program. I like that you can access reports directly from certain modules. Cons You can't run a report of all the Fall Risk Assessment scores or Braden scores, etc. and you can only send certain UDA's via secure messages. Why can't you send any/all of them? Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 18, 2025 Thank you for sharing your feedback! We’re glad to hear you find the program user-friendly and appreciate the ability to access reports directly from certain solutions. Thank you for sharing your concerns. This information is invaluable as we continue to enhance our solution. RW Robyne W. Sr Systems Specialist Hospital & Health Care ### "PCC - An AR/Systems Perspective" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 20, 2025 In my 35 years in the industry, I have been through many software changes, both on the AR side and the clinical side. All of them have been challenging, to say the least... but once PCC is implemented, it's hands down the best I've used. Our care partners such as doctors and labs, etc. all appreciate our facilities that use PCC. It's the only application I have ever used that is continually dedicated to improving and adding value to their product. Pros The interoperability between PCC and billing systems such as eligibility, authorizations, claims submission and payments is superb. These integrations save the business office a lot of time that was previously spent on calling for authorizations, exporting claims, tracking and posting payments, etc. This allows for a more streamlined business office operation, which results in timely payments and the ability to have a great KPI report every month. Cons In the beginning, setup for new acquisitions was onerous and difficult to navigate. The one thing we learned was to gather the information for the facility and let PCC do the setup. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 18, 2025 Thank you for sharing your experience! We’re thrilled to hear that PCC’s interoperability and integrations have streamlined your business office operations and improved efficiency. Your feedback on the initial setup process is valuable, and we’re glad that partnering closely during onboarding made a difference. It’s wonderful to know that after implementation, PCC has become the best solution you’ve worked with and that your care partners appreciate the added value. We remain committed to continuous improvement and delivering tools that make your work easier. RL Rebecca L. Clinical Software Specialist Hospital & Health Care ### "Skilled Nursing PCC is easy to use and train, a must have for a company wanted to move forward in healthcare. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 September 16, 2025 Our company has been using the product since 2018, coming from another EHR platform, PCC was easier to transition to and remains easier to train on with new facilities coming on each year. It's hard to find a nurse in the Midwest that has not use the product at some time in their Long Term Care career. Pros The product is easy for end users to learn and use. The data that comes out in reports assist in providing patient care and improving outcomes. Cons The cost associated with extra packages. As a large company, getting everyone to use the extra packages we have to pay for can be difficult. We have started some (Nursing Advantage and Insights) and had to cancel them due to non use or due to the nurses not using the product as intended. Switched from [myUnity](https://www.capterra.com/p/201299/MyUnity-Home-Health-Hospice-Software/) The product was hard to train, hard to set up and was difficult to get updates on. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 18, 2025 Thank you for sharing your feedback! We’re glad to hear that the platform has been easy for your team to learn and use, and that reporting features are helping improve patient care and outcomes. It’s great to know the transition from your previous EHR was smooth and continues to support onboarding new facilities. We appreciate your comments regarding additional packages and adoption challenges. Your insight is valuable, and we’ll continue working on ways to make these solutions easier to implement and maximize their benefits for your staff. Thank you for being a partner since 2018 and for your trust in PointClickCare. Your feedback helps us improve and deliver even greater value. Nancy M. Healthcare Systems Administrator Hospital & Health Care ### "Almost like a living, breathing, EHR that is constantly growing." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 15, 2025 We have been using the PCC Skilled Nursing Core Platform for 17 years. I believe that it is the best EHR on the market anywhere. PointClickCare has become a true partner that exemplifies the "we all in this together" ideal. They strive to keep improving and changing with the times along with our facility and all of their facilities across the US and Canada. Pros The PCC Skilled Nursing Core Platform is a continuously growing, adaptable EHR. It allows SNFs to streamline documentation and prioritize resident care. It also provides exceptional financial solutions for billing, account management, and reimbursement. PointClickCare does a fantastic job of keeping ahead of regulations and provides frequent updates to enhance capabilities. The Skilled Nursing Core Platform can also be expanded by adding modules or marketplace integrations that seamlessly combine and make it the only software necessary for complete resident care. If you haven't looked at PointClickCare recently, I would definitely recommend taking another look. Cons The only major issue that I have with the Skilled Nursing Core Platform is that there is currently not a way to have standard tasks auto-create based on orders. This takes time from our nursing staff to assign redundant tasks that are common sense and should be automatic. Since this is my biggest complaint after 17 years, there is not much to dislike about the platform. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 18, 2025 Thank you for sharing your experience! We’re delighted to hear that the Skilled Nursing Core Platform has supported your facility for 17 years and continues to meet your needs for clinical and financial workflows. Your recognition of our commitment to staying ahead of regulations and providing seamless integrations means a lot to us. We appreciate your feedback regarding auto-creating standard tasks based on orders. This is a valuable suggestion, and we appreciate your insight as we work to enhance efficiency for nursing staff. Thank you for being a long-standing partner and for your trust in PointClickCare. Your input helps us continue to improve and deliver solutions that make a difference in resident care. AN Anonymous User Supervisor of Clinical Documentation Informatics Hospital & Health Care ### "Improving Clinical Efficiency and Supporting Quality Care Delivery" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 15, 2025 My overall experience with the PCC Platform has been very positive. The system is intuitive and supports clinical workflows effectively, helping to ensure accurate documentation and coordinated care. I especially value the integration of additional solutions like the Skin and Wound module, which allows for detailed tracking and management of wound care, and Document Manager, which helps streamline document storage and retrieval. The platform’s ability to integrate with other third-party vendors has also been a major advantage, allowing for a more connected ecosystem and reducing the need for duplicate data entry. Overall, it has greatly contributed to improving efficiency, compliance, and the quality of resident care. Pros What I liked most about the PCC Platform was its ability to streamline resident care coordination through real-time documentation, comprehensive care planning tools, and seamless communication across interdisciplinary teams. The platform significantly improved workflow efficiency, which ultimately enhanced patient outcomes and staff productivity." Cons What I liked least about the Platform was the need to enter or update the same information in multiple areas of the system at times. This sometimes led to inefficiencies and increased the risk of inconsistencies in documentation. It would be more efficient if updates made in one section automatically reflected across all relevant areas, reducing duplication and saving time for staff. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 18, 2025 Thank you for sharing your feedback! We’re thrilled to hear that the PCC Platform has helped streamline care coordination and improve workflow efficiency for your team. It’s great to know that features like real-time documentation, care planning tools, and integrations with solutions such as Skin and Wound and Document Manager have added value to your experience. We appreciate your insight regarding duplicate data entry. Your suggestion for more automated updates across sections is very helpful, and we appreciate your feedback as we continue to enhance the platform. Thank you again for your thoughtful review and for being part of our community. Your input helps us improve and deliver even better solutions for resident care. JM Jamie M. Patient Account Representative Hospital & Health Care ### "Great program" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 11, 2025 Pros Very user friendly. Fast customer support. Easy to understand reports. Easy to understand statements. Cons I have not had any major issues with point click care. It is a very good program to use for our nuring facility. Switched from [MEDITECH Expanse](https://www.capterra.com/p/99070/Practice-Management-Solution/) Very difficult to use. Did not work well for our facility. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 18, 2025 Thank you for sharing your experience with Skilled Nursing Core Platform. We’re thrilled to hear that you find the system user-friendly, with fast support and easy-to-understand reports and statements. Your positive feedback means a lot to us, and we’re glad the platform is meeting your facility’s needs. Joyce W. Rehab Coordinator, PTA, Net Health Facility Admin Health, Wellness and Fitness ### "PCC Skilled Nursing Core Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 9, 2025 A+ Very positive experience with this platform. Creative, innovative solutions, ahead of changes with updating program as regulations are always changing, back up by their knowledgeable and helpful support staff! Pros Skilled Nursing Core Platform manages everything our SNF needs: EHR, meets CMS requirements, PDPM, MDS, Nursing Assessments, Therapy Integration, billing, reports, ongoing training, program updates and with in the platform self helps available and extra support from you facility Case Manager and with an online community or PCC users on The Pulse. We are using the core SNF program and have Nursing Advantage. We are looking at adding on IPC, Wound Care and PDPM. Cons Can be cost prohibitive for the add on items, especially for smaller facilities with under 50 residents. The extra options are top notch and would be very useful, it is just harder to cover the costs when it is for a single facility with limited resources related to size of our rural facility. Would be nice if PCC could offer options related to the size of facility, # of residents and cost be adjusted for that. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 18, 2025 Thank you for sharing your feedback! We’re so glad to hear the Skilled Nursing Core Platform and Nursing Advantage have been helpful and that you value our updates and support team. We appreciate your comments on the cost of add-ons like IPC, Wound Care, and PDPM—especially for smaller facilities. Your input is important, and helps us as we explore ways to make solutions more scalable. If you’d like to discuss tailored options or phased approaches, your Case Manager would be happy to connect. Thanks again for being part of our Pulse community! Chandra W. Clinical Operations Manager Health, Wellness and Fitness ### "PointClickCare is a great partner!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 8, 2025 PointClickCare goes above and beyond with innovation, they keep customers informed of changes to come to healthcare and they truly listen to their customers and involve them in updates and enhancements. Plus, they have an amazing online community where users can connect and network. Pros PointClickCare provides structure following evidence based guidelines while also allowing the customer to tailor the software to work for them. There are phenomenal reports for both clinical and financial, and a great portal to access for customer support questions. We are confident in the ability of PointClickCare to keep our data secure. Cons We would love to have a bit more capabilities in the ordering aspect (go to care plan, task, hard stops). Overall the ordering functionality is very user friendly. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 18, 2025 Thank you so much for sharing your feedback! We’re thrilled to hear that PointClickCare’s structure, reporting capabilities, and support resources have been valuable for your organization. It’s great to know that our commitment to innovation and keeping customers informed is making a positive impact, and we appreciate your recognition of our online community. We also value your input regarding ordering functionality. Feedback like yours helps us identify opportunities to enhance the experience and better meet your needs. Thank you again for being part of the PointClickCare community—we’re excited to continue supporting you and evolving together! 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