--- title: "PointClickCare EHR for Skilled Nursing Facilities Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is PointClickCare EHR for Skilled Nursing Facilities the right Electronic Medical Records solution for you? Explore 157 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/209866/Skilled-Nursing-Core-Platform/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-03" --- PointClickCare EHR for Skilled Nursing Facilities 4.6 (157) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 3rd, 2026 # Reviews of PointClickCare EHR for Skilled Nursing Facilities Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews JL Jacqueline L EHR Team, RN, Technical Solutions and Security Impact LeadHospital & Health Care, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “There are many advantages that make it easier to train the software to new users and enough advanced tips and tricks to teach seasoned veterans of the system more efficient ways of completing their documentation so they can spend more time with the patients completing direct care.“ December 11, 2024 MP Maryann P Nurse practitionerHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “These repeated interruptions divert attention from the patient, break clinical concentration, delay documentation and orders, and increase cognitive burden.“ August 26, 2026 Ronna P Supervisor of Clinical Documentation InformaticsHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “What I liked most about the PCC Platform was its ability to streamline resident care coordination through real-time documentation, comprehensive care planning tools, and seamless communication across interdisciplinary teams.“ August 15, 2025 MP Maryann P Nurse practitionerHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “By the time access is restored and the correct screen is located again, it is easy to lose track of the original task, creating a legitimate risk of omissions, delayed care, and documentation errors.“ August 26, 2026 Ronna P Supervisor of Clinical Documentation InformaticsHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “I especially value the integration of additional solutions like the Skin and Wound module, which allows for detailed tracking and management of wound care, and Document Manager, which helps streamline document storage and retrieval.“ August 15, 2025 JC Jessica C MDS CoordinatorHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “You can't run a report of all the Fall Risk Assessment scores or Braden scores, etc. and you can only send certain UDA's via secure messages. Why can't you send any/all of them?“ October 27, 2025 Chandra W Clinical Operations ManagerHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: More than 2 years. “PointClickCare goes above and beyond with innovation, they keep customers informed of changes to come to healthcare and they truly listen to their customers and involve them in updates and enhancements. Plus, they have an amazing online community where users can connect and network.“ August 8, 2025 EM Ena M ADONHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “Missing some Protocols and others are extra. When looking for reports sometimes isn't accurate and you need to run various reports for an specific matter.“ May 1, 2025 ## Showing most helpful reviews Showing 1-25 of 157 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nurse practitioner Used the software for: 3-5 years ### "Multifactor must go!" August 27, 2026 2.0 Pros I found point click Care to be overalleasy to use – and appreciated it , prior to the multifactor authentication. Cons ★★☆☆☆ PointClickCare’s new multifactor authentication process has significantly disrupted clinical workflow. The system seems to log providers out every few minutes, forcing us to complete multiple steps simply to regain access. Each time, we must wait for a six-digit verification code to arrive and manually type in every number rather than approving the login with one simple click. Even after successfully authenticating, the system does not return you to the patient record or task you were working on. Instead, you must navigate through numerous screens and clicks to locate the patient and reopen the correct section. This is exceptionally disruptive when reviewing medications, entering orders, or documenting time-sensitive clinical information. In a healthcare environment, this is more than an inconvenience—it is detrimental to efficient and safe patient care. These repeated interruptions divert attention from the patient, break clinical concentration, delay documentation and orders, and increase cognitive burden. By the time access is restored and the correct screen is located again, it is easy to lose track of the original task, creating a legitimate risk of omissions, delayed care, and documentation errors. I fully support strong data security, but security measures must be designed around real-world clinical practice. A secure one-touch approval option, longer session duration, trusted-device functionality, biometric authentication, and restoration of the user’s previous screen could protect patient information without repeatedly interrupting care. Until PointClickCare implements a more efficient, reliable, and clinician-friendly authentication process, I can only give the system two stars. 💛 Review Source ACCOUNTS MANAGER Used the software for: 3-5 years ### "5 Star Review" July 31, 2025 5.0 I have found Point Click Care to be more in line with our facility as opposed to AHT. Month End Closing process runs smoothly as well. Pros I have found the PCC to be very user friendly and, as long as you enter data correctly, it informs you of deadlines coming up . Cons When processing Triple Checks Monthly, you have to go back and forth unnecessarily to complete each task. Switched from I'm not sure of this answer. I am a director at a nursing home and don't make those decisions. Review Source Response from PointClickCare November 18, 2025 Thank you for sharing your feedback! We’re glad to hear that PCC has been user-friendly and helpful in keeping track of deadlines. Your insight on the Triple Check process is valuable. Thank you for sharing. It’s great to know that PCC aligns well with your facility and supports smooth month-end closing. We appreciate your input! Clinical Software Specialist Used the software for: 3-5 years ### "Skilled Nursing PCC is easy to use and train, a must have for a company wanted to move forward in healthcare. " September 17, 2025 5.0 Our company has been using the product since 2018, coming from another EHR platform, PCC was easier to transition to and remains easier to train on with new facilities coming on each year. It's hard to find a nurse in the Midwest that has not use the product at some time in their Long Term Care career. Pros The product is easy for end users to learn and use. The data that comes out in reports assist in providing patient care and improving outcomes. Cons The cost associated with extra packages. As a large company, getting everyone to use the extra packages we have to pay for can be difficult. We have started some (Nursing Advantage and Insights) and had to cancel them due to non use or due to the nurses not using the product as intended. Switched from [myUnity](https://www.capterra.com/p/201299/MyUnity-Home-Health-Hospice-Software/) The product was hard to train, hard to set up and was difficult to get updates on. Review Source Response from PointClickCare November 18, 2025 Thank you for sharing your feedback! We’re glad to hear that the platform has been easy for your team to learn and use, and that reporting features are helping improve patient care and outcomes. It’s great to know the transition from your previous EHR was smooth and continues to support onboarding new facilities. We appreciate your comments regarding additional packages and adoption challenges. Your insight is valuable, and we’ll continue working on ways to make these solutions easier to implement and maximize their benefits for your staff. Thank you for being a partner since 2018 and for your trust in PointClickCare. Your feedback helps us improve and deliver even greater value. Health Information Systems Educator Used the software for: 3-5 years ### "PCC is the best, hands down" May 2, 2025 5.0 Pros It's very intuitive and provides a lot of features that will benefit resident care Cons It's hard to say because I've worked with other EHRs in the past. There's always room to make a good product even better. Switched from [MatrixCare Senior Living Facility](https://www.capterra.com/p/165450/MatrixCare/)[myUnity](https://www.capterra.com/p/201299/MyUnity-Home-Health-Hospice-Software/) Enterprise needs - we were looking for a common solution which new team members can easily adapt to Review Source Response from PointClickCare June 27, 2025 Hi Carlo, Thank you so much for completing the online review! We truly appreciate your insights and feedback. You mentioned that our system is very intuitive and offers many features that will benefit resident care. We’re glad to hear that! We also understand that having worked with other EHRs in the past, you see the potential for continuous improvement. Your perspective is invaluable to us. Additionally, your point about the need for a common solution that new team members can easily adapt to is something we are committed to addressing. Thank you for your partnership and for helping us make our product even better. PointClickCare Team Patient Account Representative Used the software for: 3-5 years ### "Great program" August 12, 2025 5.0 Pros Very user friendly. Fast customer support. Easy to understand reports. Easy to understand statements. Cons I have not had any major issues with point click care. It is a very good program to use for our nuring facility. Switched from [MEDITECH Expanse](https://www.capterra.com/p/99070/Practice-Management-Solution/) Very difficult to use. Did not work well for our facility. Review Source Response from PointClickCare November 18, 2025 Thank you for sharing your experience with Skilled Nursing Core Platform. We’re thrilled to hear that you find the system user-friendly, with fast support and easy-to-understand reports and statements. Your positive feedback means a lot to us, and we’re glad the platform is meeting your facility’s needs. Sr Systems Specialist Used the software for: 3-5 years ### "PCC - An AR/Systems Perspective" October 24, 2025 5.0 In my 35 years in the industry, I have been through many software changes, both on the AR side and the clinical side. All of them have been challenging, to say the least... but once PCC is implemented, it's hands down the best I've used. Our care partners such as doctors and labs, etc. all appreciate our facilities that use PCC. It's the only application I have ever used that is continually dedicated to improving and adding value to their product. Pros The interoperability between PCC and billing systems such as eligibility, authorizations, claims submission and payments is superb. These integrations save the business office a lot of time that was previously spent on calling for authorizations, exporting claims, tracking and posting payments, etc. This allows for a more streamlined business office operation, which results in timely payments and the ability to have a great KPI report every month. Cons In the beginning, setup for new acquisitions was onerous and difficult to navigate. The one thing we learned was to gather the information for the facility and let PCC do the setup. Review Source Response from PointClickCare November 18, 2025 Thank you for sharing your experience! We’re thrilled to hear that PCC’s interoperability and integrations have streamlined your business office operations and improved efficiency. Your feedback on the initial setup process is valuable, and we’re glad that partnering closely during onboarding made a difference. It’s wonderful to know that after implementation, PCC has become the best solution you’ve worked with and that your care partners appreciate the added value. We remain committed to continuous improvement and delivering tools that make your work easier. Supervisor of Clinical Documentation Informatics Used the software for: 3-5 years ### "Improving Clinical Efficiency and Supporting Quality Care Delivery" August 20, 2025 5.0 My overall experience with the PCC Platform has been very positive. The system is intuitive and supports clinical workflows effectively, helping to ensure accurate documentation and coordinated care. I especially value the integration of additional solutions like the Skin and Wound module, which allows for detailed tracking and management of wound care, and Document Manager, which helps streamline document storage and retrieval. The platform’s ability to integrate with other third-party vendors has also been a major advantage, allowing for a more connected ecosystem and reducing the need for duplicate data entry. Overall, it has greatly contributed to improving efficiency, compliance, and the quality of resident care. Pros What I liked most about the PCC Platform was its ability to streamline resident care coordination through real-time documentation, comprehensive care planning tools, and seamless communication across interdisciplinary teams. The platform significantly improved workflow efficiency, which ultimately enhanced patient outcomes and staff productivity." Cons What I liked least about the Platform was the need to enter or update the same information in multiple areas of the system at times. This sometimes led to inefficiencies and increased the risk of inconsistencies in documentation. It would be more efficient if updates made in one section automatically reflected across all relevant areas, reducing duplication and saving time for staff. Review Source Response from PointClickCare November 18, 2025 Thank you for sharing your feedback! We’re thrilled to hear that the PCC Platform has helped streamline care coordination and improve workflow efficiency for your team. It’s great to know that features like real-time documentation, care planning tools, and integrations with solutions such as Skin and Wound and Document Manager have added value to your experience. We appreciate your insight regarding duplicate data entry. Your suggestion for more automated updates across sections is very helpful, and we appreciate your feedback as we continue to enhance the platform. Thank you again for your thoughtful review and for being part of our community. Your input helps us improve and deliver even better solutions for resident care. Healthcare Systems Administrator Used the software for: 3-5 years ### "Almost like a living, breathing, EHR that is constantly growing." August 20, 2025 5.0 We have been using the PCC Skilled Nursing Core Platform for 17 years. I believe that it is the best EHR on the market anywhere. PointClickCare has become a true partner that exemplifies the "we all in this together" ideal. They strive to keep improving and changing with the times along with our facility and all of their facilities across the US and Canada. Pros The PCC Skilled Nursing Core Platform is a continuously growing, adaptable EHR. It allows SNFs to streamline documentation and prioritize resident care. It also provides exceptional financial solutions for billing, account management, and reimbursement. PointClickCare does a fantastic job of keeping ahead of regulations and provides frequent updates to enhance capabilities. The Skilled Nursing Core Platform can also be expanded by adding modules or marketplace integrations that seamlessly combine and make it the only software necessary for complete resident care. If you haven't looked at PointClickCare recently, I would definitely recommend taking another look. Cons The only major issue that I have with the Skilled Nursing Core Platform is that there is currently not a way to have standard tasks auto-create based on orders. This takes time from our nursing staff to assign redundant tasks that are common sense and should be automatic. Since this is my biggest complaint after 17 years, there is not much to dislike about the platform. Review Source Response from PointClickCare November 18, 2025 Thank you for sharing your experience! We’re delighted to hear that the Skilled Nursing Core Platform has supported your facility for 17 years and continues to meet your needs for clinical and financial workflows. Your recognition of our commitment to staying ahead of regulations and providing seamless integrations means a lot to us. We appreciate your feedback regarding auto-creating standard tasks based on orders. This is a valuable suggestion, and we appreciate your insight as we work to enhance efficiency for nursing staff. Thank you for being a long-standing partner and for your trust in PointClickCare. Your input helps us continue to improve and deliver solutions that make a difference in resident care. Rehab Coordinator, PTA, Net Health Facility Admin Used the software for: 3-5 years ### "PCC Skilled Nursing Core Platform" August 12, 2025 5.0 A+ Very positive experience with this platform. Creative, innovative solutions, ahead of changes with updating program as regulations are always changing, back up by their knowledgeable and helpful support staff! Pros Skilled Nursing Core Platform manages everything our SNF needs: EHR, meets CMS requirements, PDPM, MDS, Nursing Assessments, Therapy Integration, billing, reports, ongoing training, program updates and with in the platform self helps available and extra support from you facility Case Manager and with an online community or PCC users on The Pulse. We are using the core SNF program and have Nursing Advantage. We are looking at adding on IPC, Wound Care and PDPM. Cons Can be cost prohibitive for the add on items, especially for smaller facilities with under 50 residents. The extra options are top notch and would be very useful, it is just harder to cover the costs when it is for a single facility with limited resources related to size of our rural facility. Would be nice if PCC could offer options related to the size of facility, # of residents and cost be adjusted for that. Review Source Response from PointClickCare November 18, 2025 Thank you for sharing your feedback! We’re so glad to hear the Skilled Nursing Core Platform and Nursing Advantage have been helpful and that you value our updates and support team. We appreciate your comments on the cost of add-ons like IPC, Wound Care, and PDPM—especially for smaller facilities. Your input is important, and helps us as we explore ways to make solutions more scalable. If you’d like to discuss tailored options or phased approaches, your Case Manager would be happy to connect. Thanks again for being part of our Pulse community! Clinical Operations Manager Used the software for: 3-5 years ### "PointClickCare is a great partner!" August 11, 2025 5.0 PointClickCare goes above and beyond with innovation, they keep customers informed of changes to come to healthcare and they truly listen to their customers and involve them in updates and enhancements. Plus, they have an amazing online community where users can connect and network. Pros PointClickCare provides structure following evidence based guidelines while also allowing the customer to tailor the software to work for them. There are phenomenal reports for both clinical and financial, and a great portal to access for customer support questions. We are confident in the ability of PointClickCare to keep our data secure. Cons We would love to have a bit more capabilities in the ordering aspect (go to care plan, task, hard stops). Overall the ordering functionality is very user friendly. Review Source Response from PointClickCare November 18, 2025 Thank you so much for sharing your feedback! We’re thrilled to hear that PointClickCare’s structure, reporting capabilities, and support resources have been valuable for your organization. It’s great to know that our commitment to innovation and keeping customers informed is making a positive impact, and we appreciate your recognition of our online community. We also value your input regarding ordering functionality. Feedback like yours helps us identify opportunities to enhance the experience and better meet your needs. Thank you again for being part of the PointClickCare community—we’re excited to continue supporting you and evolving together! administrator Used the software for: Less than 1 year ### "Satisfied user " September 25, 2024 5.0 We have had good success with the platform. WIth an environment that we are not a corporately owned entity we depend on PCC to give us what we need. Pros It has all the elements needed to be compliant, you do not have to build anything. Cons I do not have any cons to report, overall happy with the platform Switched from [MatrixCare Senior Living Facility](https://www.capterra.com/p/165450/MatrixCare/) lack of ease of use. more familiar with PCC platform form other locations. Nurses coming on board also used to working in other locations PCC. Review Source Response from PointClickCare September 30, 2024 Thank you so much Sonja for your online review. We are thrilled to hear you are a satisfied user of PointClicKCare. We are happy to support you and your organization and are thrilled we can partner with you to improve resident outcomes. -PointClickCare Team Clinical Informatics Analyst Used the software for: Less than 1 year ### "PCC Rookie" June 4, 2024 5.0 We are still learning, and fine tuning some workflows, but we are enjoying the software, and the staff has easily made the transition. Pros It is very end user friendly. It is easy to navigate to different sections. Cons We are struggling a little with communications. We do a lot of manual messaging, or searching for information. What residents need appointments, what needs to be signed, things like that. Switched from [MatrixCare Life Plan Community](https://www.capterra.com/p/165451/MatrixCare/) MatrixCare was riddled with issues, and their customer service was lacking. Review Source Response from PointClickCare June 11, 2024 Hi Christine, Thanks for the online review. We are thrilled to partner with you and your organization and are so happy that you find PointClikCare end user friendly and easy to navigate. We are always here to support and we have a great community of customers on the Pulse that are always willing to connect and network. Thanks so much for all you do. Your insights and feedback is extremely valuable. - PointClickCare Team Nutrition and Wellness Mentor Used the software for: 3-5 years ### "We love PCC!" May 29, 2025 5.0 Overall, I love PCC and have been a huge fan over the years. We have been using PCC for well over 15 years and it has made a huge difference in our day to day workflow! Pros PCC is a user friendly platform that makes it easy to do the necessary charting work in LTC. We love the varied sections and comprehensive support provided. Cons There are some items I wish would work a bit better, but they are just small things. I will say PCC is constantly updating, which is something you want to see in an EHR. Review Source Response from PointClickCare June 27, 2025 Hi Adrian, Thank you so much for your wonderful review! We're thrilled to hear that you find PCC to be a user-friendly platform that makes charting work in LTC easy and efficient. Your appreciation for the varied sections and comprehensive support we provide means a lot to us. We’re glad to know that our constant updates are something you value in an EHR. It's great to hear that PCC has made a significant difference in your day-to-day workflow over the past 15 years. Your loyalty and positive feedback are truly appreciated. Thank you for all that you do. We are excited to continue partnering with you and your organization and supporting your needs. PointClickCare Team rn Used the software for: 1-3 years ### "love point click care" February 12, 2025 5.0 Pros I love how user friendly it is. I am in staff education, so it is very easy to teach. Cons I don't like the user manual. I had to create my own power points to teach it. The trainer platform was useful for this. Review Source Response from PointClickCare March 7, 2025 Thank you so much, Julie, for taking the time to complete an online review. We are thrilled to hear you love PointClickCare and that it is user-friendly and easy for you to teach. Thanks so much for all you do. -PointClickCare Team MDS Coordinator Used the software for: I used a free trial ### "Overall pretty nice" January 2, 2025 5.0 Pros PCC has great ease of use once familiarized with its functions. It flows fairly easily. Cons The MDS experience is somewhat frustrating in section A, where the race/ethnicity has to be put in manually every single time. Review Source Response from PointClickCare January 6, 2025 Hi Jamie, Thank you very much for completing an online review. We are delighted that PointClickCare flows smoothly for you and your team. We also appreciate your feedback on the MDS and wish we could help, but this will require an update from CMS. The MDS has undergone several changes. One significant update is that race and ethnicity are now interview questions that must be answered by the resident or a family member / legal guardian when completing every MDS. Consequently, the answers to these questions may change (highly unlikely, we know), but due to this change, this information cannot be automatically pulled from the electronic health record. We apologize for this inconvenience but want to ensure compliance with MDS regulations. I hope this helps. Thank you again for your valuable input. PointClickCare Team VP of Clinical Services Used the software for: 3-5 years ### "PCC User and Administor Review" September 19, 2023 5.0 I would rate it as extremely positive, the system is expensive and I feel they could change the way they bill but overall the sytem is great. Pros It is very hard to say what I like most about this product but here are a few:1. The system allowed us to truly go paperless, we scan ancillary documents into the misc documents tab but we use document manager for all of our admission paperwork and consents. We also use the e-sign feature for careplans and assessments. 2. The fact that the system has the push/pull feature prevents duplicate documentation and saves the nurses time.3. Extremely responsive customer support through the Support Portal and our Customer Success Managers.4. I love the integrations with Pharmacy, Lab/Rad, Psych, PCC Connect, etc. Cons I am still not a fan of IPC, I like some parts of it but I feel it is too hard to manage as we continue to get duplicate cases. For my nurses brain I feel it is to complicated. Switched from Needed a better product Review Source Response from PointClickCare September 19, 2023 Thanks so much Lisa for the online review. We are thrilled to hear that customer support is responsive and that you use the Support Portal (Resource Hub) to help you find answers. Great to hear the our Customer Success team is also available to provide additional support. Thanks for the insight on IPC. We truly value your feedback and your insight is invaluable. We appreciate your expertise and advocacy. - PointClickCare Team EHR Clinical Consultant Used the software for: 1-3 years ### "PCC Skilled Nursing Platform" February 5, 2024 5.0 Overall the charting within the platform is easy, no complaints. Pros One great feature is the care profile, the fact that nursing can post important information for all to see in special instructions and it flows to eMAR and POC is great. Having eMAR and POC integrated with the database really allows for a comprehensive EHR platform. The ability to see if real time on the dashboard documentation completion in eMAR and POC is a great tool. The ability to update orders as well as the features under batch update in orders tab is a wonderful feature. Cons There are no cons, but wanted to add this to the review. With a background in acute care using Epic as an EHR I strongly feel that PCC is the highest level database for long term care. Switched from [myUnity](https://www.capterra.com/p/201299/MyUnity-Home-Health-Hospice-Software/) Review Source Response from PointClickCare February 6, 2024 Wow Danielle, Thank you so much for your online review. We truly value your insight and feedback and appreciate your insight on the care profile and how info flows to POC and eMAR. Our goal is to continue to support you and your team so you can focus on what you do best... care for those we love. Thanks so much for all you do -PointClickCare Team Infection Prevention RN Used the software for: Less than 1 year ### "Nursing platform" June 4, 2024 4.0 Pros The ease of use and how the who platform is integrated to make one action launch the follow up tasks is such a game changer, also it makes it so we do not miss a piece when handling multiple tasks at once. The medication administration has areas to record progress notes right from the MAR, saving time and ensuring the important info is not forgotten between changing screens. Cons When we first rolled out PCC nursing platform there were some issues with figuring out the nuances of order entry, such as our set up auto triggered location documentation for each treatment even though that was included in the order. Once we figured out how to fix that it became much easier to enter said orders and for the front line nurses to administer meds and sign off. Switched from [myUnity](https://www.capterra.com/p/201299/MyUnity-Home-Health-Hospice-Software/) Review Source Response from PointClickCare June 11, 2024 Thank you so much Suzanne for the online review. We are thrilled to hear that you and your organization find PointClickCare easy to use. Thanks so much for all you do. We truly appreciate and value your expertise and insights. - PointClickCare Team Director of Clinical Informatics Used the software for: 3-5 years ### "PCC Skilled Nursing Core Platform Review" January 5, 2023 5.0 I have been very happy with PCC. I have had the opportunity to work directly with PCC on different platforms. Pros PCC is user friendly. The company listens to the customers in regards to break fix and enhancements. Cons There are a number of add on modules that for some facilities are cost prohibited but the benefits of these modules would be beneficial to be part of the core modules. Resident Event Calendar is a small example. Alternatives considered [Matrix](https://www.capterra.com/p/95108/Matrix/)[Eldermark](https://www.capterra.com/p/248496/Service-Minder/) Reasons for choosing PointClickCare EHR for Skilled Nursing Facilities The overall product of PCC met our needs. Review Source Response from PointClickCare January 6, 2023 Melissa, thank you so much for your review. We are overjoyed that PointClickCare is simple for you and your team to use. We are fully aware of the value of listening carefully to the experts—our costumers. Throughout this year and beyond, we plan to continue our efforts to connect with and engage our customers. The PointClickCare Team MDS Coordinator Used the software for: 3-5 years ### "PCC IS THE BEST SOFTWARE TO MANAGE MDS COORDINATOR DUTIES" December 19, 2023 5.0 I HAVE BEEN A PCC USER FOR ALMOST 15 YEARS FOR DIFFERENT COMPANIES WHO I MANAGE THE RAI PROCESS AND MDS FOR. PCC IS THE BEST. WITH THE RECENT UPDATES ON OCT 1ST 2023, PCC COMMUNICATED THE KNOWN ISSUES AND WAS SO RESPONSIVE TO ANY AND ALL QUESTIONS. Pros IT'S ALMOST INTUITIVE TO MANAGE RESIDENT CARE AND TO MAINTAIN CMS COMPLIANCE WITH HOW PCC FUNCTIONS Cons I HONESTLY CAN'T THINK OF ANYTHING THAT I DON'T LIKE ABOUT PCC Review Source Response from PointClickCare December 20, 2023 Wow Virgina, This is so great to hear. We are thrilled that you find PCC as the best software to manage MDS. We can't thank you enough for your review and are thrilled that you felt supported during this significant MDS udpdate. PointClickCare Team Medical Records/IT Coordinator Used the software for: 3-5 years ### "Highly Recommend" May 28, 2021 5.0 Overall the Skilled Nursing Platform has been a very easy to utilize and implement program. We are very pleased with how we are able to use it to reduce some of our workload by putting all things in one place; letting us focus on what is more important - our residents! Pros We have utilized PCC since 2010. The integration process varies depending on which modules that are being utilized. It does take some time, however PCC has put together a very logical and well thought out implementation plan to assist the company team to completion. The PCC program is easy to use and very customizable for company needs and specifications. There are routine upgrades and changes to the system almost weekly; very timely for our needs and those constant changes from the governmental agencies. All updates are done overnight at a time most convenient to our facility. Plenty of notice is given to the facility to ensure all are aware of potential downtime during installation. Utilization is very easy and easily trainable to even the most hesitant of computer users. The order entry, especially the queue feature are amazing! Cons The feature that is the most cumbersome in PCC is the Reports feature. It has been upgraded recently which has caused some frustration. While it has improved there are quite a few reports we would like to run and are not in the system. Risk Management is another area where there is some more work to be done; it is very limited in scope at this time. Reasons for choosing PointClickCare EHR for Skilled Nursing Facilities Ease of use. Training that was offered at the time. We were affiliated with RX+ that was bought up by PCC and so it just made sense to merge to the system that was now part of the family. Review Source Consultant Used the software for: 3-5 years ### "Configuration is key" June 24, 2024 5.0 Overall experience has been very positive. Pros The use and performance of this platform is endless. Configuration is key. As a consultant I have worked with several companies that use Pointclickcare; the outcome and ease of use is highly dependent on the configuration. When configured as recommended, PCC is hands down the best platform for documentation and billing. When configured and managed haphazardly the result is cumbersome. I am a huge PCC fan! Cons Configuration needs to be more user friendly. Review Source RN Used the software for: 3-5 years ### "It's just better" November 28, 2023 5.0 Pros It's more user friendly than any other EMR system I've used. From the quick look dashboard, to the MAR and fully customizable assessments. Cons I'm not sure if it's an option for PCC but previously I've used a system that was compatible with finger scanners for quicker access to the computer system such as eMAR or POC. Again, this may be an option for PCC and I'm simply unaware and my current company is not utilizing it. Review Source Response from PointClickCare December 5, 2023 Hi Charlsey, Thank you so much for your online review. We love to hear that PointClickCare is "just better" Our goal is to be your valued partner and as a valued partner we appreciate and welcome your feedback. We are here to listen and learn and we are so grateful for industry experts like yourself that are willing to share their experience. Thanks again, -PointClickCare Team Administrator Used the software for: 3-5 years ### "Best Platform out there for SNF's" May 23, 2023 5.0 Skilled nursing core platform us easy to use and navigate and makes training new user much easier. There are so many resources and tools to make workflow processes more efficient for all users. Pros Easy to use and navigate, user friendly, tools and resources at my fingertips to make my job easier. The data analysis that can be done with reports is helpful for QA process. Cons I don't dislike anything about the platform. Reasons for choosing PointClickCare EHR for Skilled Nursing Facilities Popularity among other SNF users. Review Source Response from PointClickCare May 31, 2023 Thanks so much Shannon for the review. we are thrilled that you find PointClickCare easy to use and navigate. We truly appreciate all your feedback and love that the reports help with QA process. Thanks so much for all you do. We appreciate your advocacy and expertise. The PointClickCare Team Sandy H. Corp Director of Informatics Used the software for: 3-5 years ### "PCC SN Platform" January 4, 2023 5.0 The dashboard provides a quick overview to assist clincians in understanding their patient's needs and what needs to be prioritized. Pros All modules within the software are easy to use and provide a great platform for use in the post acute environment. Cons While the software is great, there is space for improvement. Some terminology and workflows don't always make sense and can actually create more work for the clinician. PCC does do a great job at continued improvement and takes a firm stance at listening to their customers. Switched from to standardize the process and improve on patient care Review Source Response from PointClickCare January 4, 2023 Hi Sandy, We are thrilled that our solutions are easy to use for you and your team. We are continuously working to improve workflow by focusing on automation, machine learning, standardization and consistency. We truly value your voice and your expertise and thank you for your review and feedback. We will continue to listen and identify ways to improve our solutions. The PointClickCare Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.