--- title: "PointClickCare EHR for Skilled Nursing Facilities Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is PointClickCare EHR for Skilled Nursing Facilities the right Patient Case Management solution for you? Explore 157 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/209866/Skilled-Nursing-Core-Platform/reviews/" page_type: "reviews" language: "en" --- PointClickCare EHR for Skilled Nursing Facilities 4.6 (157) [View alternatives](https://www.capterra.com/p/209866/Skilled-Nursing-Core-Platform/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of PointClickCare EHR for Skilled Nursing Facilities Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews RW Robyne W Sr Systems SpecialistHospital & Health Care, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “These integrations save the business office a lot of time that was previously spent on calling for authorizations, exporting claims, tracking and posting payments, etc.“ October 20, 2025 JC Jessica C MDS CoordinatorHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “You can't run a report of all the Fall Risk Assessment scores or Braden scores, etc. and you can only send certain UDA's via secure messages. Why can't you send any/all of them?“ October 27, 2025 JL Jacqueline L EHR Team, RN, Technical Solutions and Security Impact LeadHospital & Health Care, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “There are many advantages that make it easier to train the software to new users and enough advanced tips and tricks to teach seasoned veterans of the system more efficient ways of completing their documentation so they can spend more time with the patients completing direct care.“ December 11, 2024 RL Rebecca L Clinical Software SpecialistHospital & Health Care, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “We have started some (Nursing Advantage and Insights) and had to cancel them due to non use or due to the nurses not using the product as intended.“ September 16, 2025 Ronna P Supervisor of Clinical Documentation InformaticsHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “What I liked most about the PCC Platform was its ability to streamline resident care coordination through real-time documentation, comprehensive care planning tools, and seamless communication across interdisciplinary teams.“ August 15, 2025 EM Ena M ADONHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “Missing some Protocols and others are extra. When looking for reports sometimes isn't accurate and you need to run various reports for an specific matter.“ May 1, 2025 Ronna P Supervisor of Clinical Documentation InformaticsHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “I especially value the integration of additional solutions like the Skin and Wound module, which allows for detailed tracking and management of wound care, and Document Manager, which helps streamline document storage and retrieval.“ August 15, 2025 Jaime H MDS CoordinatorHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: I used a free trial. “The MDS experience is somewhat frustrating in section A, where the race/ethnicity has to be put in manually every single time.“ December 31, 2024 ## Showing most helpful reviews Showing 1-25 of 157 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Carolyn K. ACCOUNTS MANAGER Hospital & Health Care Used the software for: 2+ years ### "5 Star Review" July 30, 2025 5.0 I have found Point Click Care to be more in line with our facility as opposed to AHT. Month End Closing process runs smoothly as well. Pros I have found the PCC to be very user friendly and, as long as you enter data correctly, it informs you of deadlines coming up . Cons When processing Triple Checks Monthly, you have to go back and forth unnecessarily to complete each task. Review Source Response from PointClickCare November 18, 2025 Thank you for sharing your feedback! We’re glad to hear that PCC has been user-friendly and helpful in keeping track of deadlines. Your insight on the Triple Check process is valuable. Thank you for sharing. It’s great to know that PCC aligns well with your facility and supports smooth month-end closing. We appreciate your input! RL Rebecca L. Clinical Software Specialist Hospital & Health Care Used the software for: 2+ years ### "Skilled Nursing PCC is easy to use and train, a must have for a company wanted to move forward in healthcare. " September 16, 2025 5.0 Our company has been using the product since 2018, coming from another EHR platform, PCC was easier to transition to and remains easier to train on with new facilities coming on each year. It's hard to find a nurse in the Midwest that has not use the product at some time in their Long Term Care career. Pros The product is easy for end users to learn and use. The data that comes out in reports assist in providing patient care and improving outcomes. Cons The cost associated with extra packages. As a large company, getting everyone to use the extra packages we have to pay for can be difficult. We have started some (Nursing Advantage and Insights) and had to cancel them due to non use or due to the nurses not using the product as intended. Switched from [myUnity](https://www.capterra.com/p/201299/MyUnity-Home-Health-Hospice-Software/) The product was hard to train, hard to set up and was difficult to get updates on. Review Source Response from PointClickCare November 18, 2025 Thank you for sharing your feedback! We’re glad to hear that the platform has been easy for your team to learn and use, and that reporting features are helping improve patient care and outcomes. It’s great to know the transition from your previous EHR was smooth and continues to support onboarding new facilities. We appreciate your comments regarding additional packages and adoption challenges. Your insight is valuable, and we’ll continue working on ways to make these solutions easier to implement and maximize their benefits for your staff. Thank you for being a partner since 2018 and for your trust in PointClickCare. Your feedback helps us improve and deliver even greater value. MP Maryann P. Nurse practitioner Hospital & Health Care Used the software for: 2+ years ### "Multifactor must go!" August 26, 2026 2.0 Pros I found point click Care to be overalleasy to use – and appreciated it , prior to the multifactor authentication. Cons ★★☆☆☆ PointClickCare’s new multifactor authentication process has significantly disrupted clinical workflow. The system seems to log providers out every few minutes, forcing us to complete multiple steps simply to regain access. Each time, we must wait for a six-digit verification code to arrive and manually type in every number rather than approving the login with one simple click. Even after successfully authenticating, the system does not return you to the patient record or task you were working on. Instead, you must navigate through numerous screens and clicks to locate the patient and reopen the correct section. This is exceptionally disruptive when reviewing medications, entering orders, or documenting time-sensitive clinical information. In a healthcare environment, this is more than an inconvenience—it is detrimental to efficient and safe patient care. These repeated interruptions divert attention from the patient, break clinical concentration, delay documentation and orders, and increase cognitive burden. By the time access is restored and the correct screen is located again, it is easy to lose track of the original task, creating a legitimate risk of omissions, delayed care, and documentation errors. I fully support strong data security, but security measures must be designed around real-world clinical practice. A secure one-touch approval option, longer session duration, trusted-device functionality, biometric authentication, and restoration of the user’s previous screen could protect patient information without repeatedly interrupting care. Until PointClickCare implements a more efficient, reliable, and clinician-friendly authentication process, I can only give the system two stars. 💛 Review Source Carlo L. Health Information Systems Educator Hospital & Health Care Used the software for: 2+ years ### "PCC is the best, hands down" April 30, 2025 5.0 Pros It's very intuitive and provides a lot of features that will benefit resident care Cons It's hard to say because I've worked with other EHRs in the past. There's always room to make a good product even better. Switched from [MatrixCare Senior Living Facility](https://www.capterra.com/p/165450/MatrixCare/)[myUnity](https://www.capterra.com/p/201299/MyUnity-Home-Health-Hospice-Software/) Enterprise needs - we were looking for a common solution which new team members can easily adapt to Review Source Response from PointClickCare June 27, 2025 Hi Carlo, Thank you so much for completing the online review! We truly appreciate your insights and feedback. You mentioned that our system is very intuitive and offers many features that will benefit resident care. We’re glad to hear that! We also understand that having worked with other EHRs in the past, you see the potential for continuous improvement. Your perspective is invaluable to us. Additionally, your point about the need for a common solution that new team members can easily adapt to is something we are committed to addressing. Thank you for your partnership and for helping us make our product even better. PointClickCare Team JM Jamie M. Patient Account Representative Hospital & Health Care Used the software for: 2+ years ### "Great program" August 11, 2025 5.0 Pros Very user friendly. Fast customer support. Easy to understand reports. Easy to understand statements. Cons I have not had any major issues with point click care. It is a very good program to use for our nuring facility. Switched from [MEDITECH Expanse](https://www.capterra.com/p/99070/Practice-Management-Solution/) Very difficult to use. Did not work well for our facility. Review Source Response from PointClickCare November 18, 2025 Thank you for sharing your experience with Skilled Nursing Core Platform. We’re thrilled to hear that you find the system user-friendly, with fast support and easy-to-understand reports and statements. Your positive feedback means a lot to us, and we’re glad the platform is meeting your facility’s needs. RW Robyne W. Sr Systems Specialist Hospital & Health Care Used the software for: 2+ years ### "PCC - An AR/Systems Perspective" October 20, 2025 5.0 In my 35 years in the industry, I have been through many software changes, both on the AR side and the clinical side. All of them have been challenging, to say the least... but once PCC is implemented, it's hands down the best I've used. Our care partners such as doctors and labs, etc. all appreciate our facilities that use PCC. It's the only application I have ever used that is continually dedicated to improving and adding value to their product. Pros The interoperability between PCC and billing systems such as eligibility, authorizations, claims submission and payments is superb. These integrations save the business office a lot of time that was previously spent on calling for authorizations, exporting claims, tracking and posting payments, etc. This allows for a more streamlined business office operation, which results in timely payments and the ability to have a great KPI report every month. Cons In the beginning, setup for new acquisitions was onerous and difficult to navigate. The one thing we learned was to gather the information for the facility and let PCC do the setup. Review Source Response from PointClickCare November 18, 2025 Thank you for sharing your experience! We’re thrilled to hear that PCC’s interoperability and integrations have streamlined your business office operations and improved efficiency. Your feedback on the initial setup process is valuable, and we’re glad that partnering closely during onboarding made a difference. It’s wonderful to know that after implementation, PCC has become the best solution you’ve worked with and that your care partners appreciate the added value. We remain committed to continuous improvement and delivering tools that make your work easier. VR Verified Reviewer Supervisor of Clinical Documentation Informatics Hospital & Health Care Used the software for: 2+ years ### "Improving Clinical Efficiency and Supporting Quality Care Delivery" August 15, 2025 5.0 My overall experience with the PCC Platform has been very positive. The system is intuitive and supports clinical workflows effectively, helping to ensure accurate documentation and coordinated care. I especially value the integration of additional solutions like the Skin and Wound module, which allows for detailed tracking and management of wound care, and Document Manager, which helps streamline document storage and retrieval. The platform’s ability to integrate with other third-party vendors has also been a major advantage, allowing for a more connected ecosystem and reducing the need for duplicate data entry. Overall, it has greatly contributed to improving efficiency, compliance, and the quality of resident care. Pros What I liked most about the PCC Platform was its ability to streamline resident care coordination through real-time documentation, comprehensive care planning tools, and seamless communication across interdisciplinary teams. The platform significantly improved workflow efficiency, which ultimately enhanced patient outcomes and staff productivity." Cons What I liked least about the Platform was the need to enter or update the same information in multiple areas of the system at times. This sometimes led to inefficiencies and increased the risk of inconsistencies in documentation. It would be more efficient if updates made in one section automatically reflected across all relevant areas, reducing duplication and saving time for staff. Review Source Response from PointClickCare November 18, 2025 Thank you for sharing your feedback! We’re thrilled to hear that the PCC Platform has helped streamline care coordination and improve workflow efficiency for your team. It’s great to know that features like real-time documentation, care planning tools, and integrations with solutions such as Skin and Wound and Document Manager have added value to your experience. We appreciate your insight regarding duplicate data entry. Your suggestion for more automated updates across sections is very helpful, and we appreciate your feedback as we continue to enhance the platform. Thank you again for your thoughtful review and for being part of our community. Your input helps us improve and deliver even better solutions for resident care. Nancy M. Healthcare Systems Administrator Hospital & Health Care Used the software for: 2+ years ### "Almost like a living, breathing, EHR that is constantly growing." August 15, 2025 5.0 We have been using the PCC Skilled Nursing Core Platform for 17 years. I believe that it is the best EHR on the market anywhere. PointClickCare has become a true partner that exemplifies the "we all in this together" ideal. They strive to keep improving and changing with the times along with our facility and all of their facilities across the US and Canada. Pros The PCC Skilled Nursing Core Platform is a continuously growing, adaptable EHR. It allows SNFs to streamline documentation and prioritize resident care. It also provides exceptional financial solutions for billing, account management, and reimbursement. PointClickCare does a fantastic job of keeping ahead of regulations and provides frequent updates to enhance capabilities. The Skilled Nursing Core Platform can also be expanded by adding modules or marketplace integrations that seamlessly combine and make it the only software necessary for complete resident care. If you haven't looked at PointClickCare recently, I would definitely recommend taking another look. Cons The only major issue that I have with the Skilled Nursing Core Platform is that there is currently not a way to have standard tasks auto-create based on orders. This takes time from our nursing staff to assign redundant tasks that are common sense and should be automatic. Since this is my biggest complaint after 17 years, there is not much to dislike about the platform. Review Source Response from PointClickCare November 18, 2025 Thank you for sharing your experience! We’re delighted to hear that the Skilled Nursing Core Platform has supported your facility for 17 years and continues to meet your needs for clinical and financial workflows. Your recognition of our commitment to staying ahead of regulations and providing seamless integrations means a lot to us. We appreciate your feedback regarding auto-creating standard tasks based on orders. This is a valuable suggestion, and we appreciate your insight as we work to enhance efficiency for nursing staff. Thank you for being a long-standing partner and for your trust in PointClickCare. Your input helps us continue to improve and deliver solutions that make a difference in resident care. Joyce W. Rehab Coordinator, PTA, Net Health Facility Admin Health, Wellness and Fitness Used the software for: 2+ years ### "PCC Skilled Nursing Core Platform" August 9, 2025 5.0 A+ Very positive experience with this platform. Creative, innovative solutions, ahead of changes with updating program as regulations are always changing, back up by their knowledgeable and helpful support staff! Pros Skilled Nursing Core Platform manages everything our SNF needs: EHR, meets CMS requirements, PDPM, MDS, Nursing Assessments, Therapy Integration, billing, reports, ongoing training, program updates and with in the platform self helps available and extra support from you facility Case Manager and with an online community or PCC users on The Pulse. We are using the core SNF program and have Nursing Advantage. We are looking at adding on IPC, Wound Care and PDPM. Cons Can be cost prohibitive for the add on items, especially for smaller facilities with under 50 residents. The extra options are top notch and would be very useful, it is just harder to cover the costs when it is for a single facility with limited resources related to size of our rural facility. Would be nice if PCC could offer options related to the size of facility, # of residents and cost be adjusted for that. Review Source Response from PointClickCare November 18, 2025 Thank you for sharing your feedback! We’re so glad to hear the Skilled Nursing Core Platform and Nursing Advantage have been helpful and that you value our updates and support team. We appreciate your comments on the cost of add-ons like IPC, Wound Care, and PDPM—especially for smaller facilities. Your input is important, and helps us as we explore ways to make solutions more scalable. If you’d like to discuss tailored options or phased approaches, your Case Manager would be happy to connect. Thanks again for being part of our Pulse community! Chandra W. Clinical Operations Manager Health, Wellness and Fitness Used the software for: 2+ years ### "PointClickCare is a great partner!" August 8, 2025 5.0 PointClickCare goes above and beyond with innovation, they keep customers informed of changes to come to healthcare and they truly listen to their customers and involve them in updates and enhancements. Plus, they have an amazing online community where users can connect and network. Pros PointClickCare provides structure following evidence based guidelines while also allowing the customer to tailor the software to work for them. There are phenomenal reports for both clinical and financial, and a great portal to access for customer support questions. We are confident in the ability of PointClickCare to keep our data secure. Cons We would love to have a bit more capabilities in the ordering aspect (go to care plan, task, hard stops). Overall the ordering functionality is very user friendly. Review Source Response from PointClickCare November 18, 2025 Thank you so much for sharing your feedback! We’re thrilled to hear that PointClickCare’s structure, reporting capabilities, and support resources have been valuable for your organization. It’s great to know that our commitment to innovation and keeping customers informed is making a positive impact, and we appreciate your recognition of our online community. We also value your input regarding ordering functionality. Feedback like yours helps us identify opportunities to enhance the experience and better meet your needs. Thank you again for being part of the PointClickCare community—we’re excited to continue supporting you and evolving together! CP Cassondra P. Clinical Informatics Coordinator Hospital & Health Care Used the software for: 2+ years ### "A software that keeps up with industry changes and customer needs " January 2, 2023 5.0 I have used this software for 7 years and work as the clinical informatics coordinator setting up, managing, implementing and customizing the system for our company. PCC has the ability to customize yet standardize its system. There is ease of use for system users as well as training available for changes that are rolled out. PointClickCares Pulse (online customer resource) is wonderful and connects other customers with each other and a place for product feedback, regulation changes and great way to learn. Pros PointClickCare does a great job working to keep up with industry changes, challenges and work to create a product that not only meets the industry needs but the customer needs as well. Cons Sometimes extra modules and things that are designed to be helpful are "too much" and we have to go back to the basics of what is truly needed. Alternatives considered [MatrixCare Home Health & Hospice](https://www.capterra.com/p/81083/Brightree/) Reason for choosing PointClickCare EHR for Skilled Nursing Facilities Ease of use, design layout, platform abilities, integration capabilities Review Source Response from PointClickCare January 4, 2023 Hi Cassondra, Thanks so much for your review. We believe that we are your partner and good partners support each other. That support goes beyond providing solutions. We also want to supply teams with education and awareness of industry changes and updates, offer a Marketplace where integration can provide additional solutions to improve efficiency and workflows, and of course support connection with industry experts and product leaders. We do hear you about getting back to basics and our team is working hard on future enhancements that will do just that. Thanks again for your thoughtful review. We appreciate all you do and understand how important it is to listen and provide support. The PointClickCare Team KK Kelly K. Senior Business Systems Analyst Information Technology and Services Used the software for: Less than 6 months ### "Glad we made the switch." April 22, 2024 5.0 Easy to use; easy to find resident information. We really like how so much documentation can be created automatically vs. having to write everything from scratch. Pros Many of the nurses we employ have already used PCC in the past so switching was a logical choice. We have found it's easy for the nurses to adapt to PCC and they enjoy using the platform. Cons Verbiage has been a bit different in PCC so it's take some time to get used to that, i.e., Face Sheets = Admission Record. There also isn't a way to create process steps or check lists in PCC so we have had to revert to paper to ensure all nurses follow the same steps. Switched from [myUnity](https://www.capterra.com/p/201299/MyUnity-Home-Health-Hospice-Software/) The biggest complaint we had when hiring new nursing staff or using agency is how hard myUnity was to learn and the time it took to ramp up. We PCC as an industry leader was a platform many nurses are already familiar with and found it easy to use. Review Source Response from PointClickCare May 28, 2024 Hi Kelly, Thank you so much for your online review. We are thrilled you made the switch and so happy that you find PointClickCare easy to use. Love hearing that your nurses enjoy using the platform. Thanks for pointing out the difference in verbiage between systems and the learning curve that might present when switching. We appreciate your feedback about creating process steps or check lists. Your insight and expertise is extremely valuable to us and we can't thank you enough for sharing. - PointClickCare Team SD Sonja D. administrator Health, Wellness and Fitness Used the software for: 6-12 months ### "Satisfied user " September 16, 2024 5.0 We have had good success with the platform. WIth an environment that we are not a corporately owned entity we depend on PCC to give us what we need. Pros It has all the elements needed to be compliant, you do not have to build anything. Cons I do not have any cons to report, overall happy with the platform Switched from [MatrixCare Senior Living Facility](https://www.capterra.com/p/165450/MatrixCare/) lack of ease of use. more familiar with PCC platform form other locations. Nurses coming on board also used to working in other locations PCC. Review Source Response from PointClickCare September 30, 2024 Thank you so much Sonja for your online review. We are thrilled to hear you are a satisfied user of PointClicKCare. We are happy to support you and your organization and are thrilled we can partner with you to improve resident outcomes. -PointClickCare Team CC Christine C. Clinical Informatics Analyst Hospital & Health Care Used the software for: Less than 6 months ### "PCC Rookie" May 28, 2024 5.0 We are still learning, and fine tuning some workflows, but we are enjoying the software, and the staff has easily made the transition. Pros It is very end user friendly. It is easy to navigate to different sections. Cons We are struggling a little with communications. We do a lot of manual messaging, or searching for information. What residents need appointments, what needs to be signed, things like that. Switched from [MatrixCare Life Plan Community](https://www.capterra.com/p/165451/MatrixCare/) MatrixCare was riddled with issues, and their customer service was lacking. Review Source Response from PointClickCare June 11, 2024 Hi Christine, Thanks for the online review. We are thrilled to partner with you and your organization and are so happy that you find PointClikCare end user friendly and easy to navigate. We are always here to support and we have a great community of customers on the Pulse that are always willing to connect and network. Thanks so much for all you do. Your insights and feedback is extremely valuable. - PointClickCare Team BC Beth C. Director of Clinical Informatics Hospital & Health Care Used the software for: 1-2 years ### "PCC Review" March 18, 2025 5.0 1\. The shift from paper-based processes to electronic records is widely appreciated. 2. Facilitates better communication and collaboration among care teams 3. Powerful tool that offers numerous benefits 4. I feel that the benefits outweigh the difficulties. Pros It provides seamless information flow between departments, improving collaboration and efficiency. Information is readily accessible, reducing the need for manual chart reviews and improving real-time decision-making. These are just some that I can mention. Cons Documentation processes are sometimes described as repetitive and time-consuming, involving excessive clicking. Review Source Response from PointClickCare April 21, 2025 Thank you so much, Beth, for taking the time to complete an online review. We are thrilled to hear that you feel PointClickCare provides seamless information to flow between departments, improving collaboration and efficiency. Thank you for your feedback on the documentation process. We truly value your expertise and feedback. Thank you so much for sharing. -PointClickCare team GG Gina G. Activities Leader Hospital & Health Care Used the software for: 6-12 months ### "PCC Skilled Nursing Core Platform Review" December 4, 2024 5.0 Overall, I have a very positive experience with the Skilled Nursing Core Platform. If I have any issues, I can turn to the team around me on campus for assitance or receive help from other PCC users on the Pulse. Pros I appreciate the easy to follow and detailed reports provided on the Skilled Nursing Core Platform provided by PointClickCare. The modules provided for different departments are specialized and easy to use and understand. Cons I would appreciate if there was a way to transfer attendance at events placed onto the Calendar provided into the POC PRN Programs. As it is, I have to document things twice when I use the Calendar, so I don't frequently use it. Review Source Response from PointClickCare December 30, 2024 Hi Gina, Thank you so much for your review. We are thrilled to hear that you appreciate the easy-to-follow and detailed reports that are available. Thanks also for your feedback about POC and PRN programs. We do have a solution called Resident Event Calendar that can decrease duplicate documentation regarding attendance. Feel free to reach out to your Customer Success Manager to learn more if you are interested. Here is a link to the Resident Event Calendar Solution sheet. https://pointclickcare.com/resource/senior-living-software/solution-sheets/resident-event-calendar-solution-sheet/ Thanks again for all you do... we truly appreciate you. - PointClickCare team JZ Joanna Z. Therapeutic Recreation Director Hospital & Health Care Used the software for: 2+ years ### "I love PCC!" October 27, 2024 5.0 I would not recommend anything else for Skilled Nursing. Pros Being able to easily find the information that I need. Cons Not easily accessible to people who have no clinical background. Review Source Response from PointClickCare December 19, 2024 Hi Joanna, Thank you so much for your review. We are thrilled to hear that you love PointClickCare and wouldn't recommend any other platform for Skilled Nursing. We appreciate you and all you do! - PointClickCare Team LD Lisa D. VP of Clinical Services Hospital & Health Care Used the software for: 2+ years ### "PCC User and Administor Review" September 18, 2023 5.0 I would rate it as extremely positive, the system is expensive and I feel they could change the way they bill but overall the sytem is great. Pros It is very hard to say what I like most about this product but here are a few:1. The system allowed us to truly go paperless, we scan ancillary documents into the misc documents tab but we use document manager for all of our admission paperwork and consents. We also use the e-sign feature for careplans and assessments. 2. The fact that the system has the push/pull feature prevents duplicate documentation and saves the nurses time.3. Extremely responsive customer support through the Support Portal and our Customer Success Managers.4. I love the integrations with Pharmacy, Lab/Rad, Psych, PCC Connect, etc. Cons I am still not a fan of IPC, I like some parts of it but I feel it is too hard to manage as we continue to get duplicate cases. For my nurses brain I feel it is to complicated. Review Source Response from PointClickCare September 19, 2023 Thanks so much Lisa for the online review. We are thrilled to hear that customer support is responsive and that you use the Support Portal (Resource Hub) to help you find answers. Great to hear the our Customer Success team is also available to provide additional support. Thanks for the insight on IPC. We truly value your feedback and your insight is invaluable. We appreciate your expertise and advocacy. - PointClickCare Team Tanya S. Clinical Informaticist Hospital & Health Care Used the software for: 2+ years ### "Fits all of our needs in a Life Care Plan Community" January 22, 2024 5.0 I love PCC and its adaptability to all levels of care. Pros Ease of use, configurations, customizations and meets all regulatory compliance. Cons Learning and understanding the PCC verbiage. Reason for choosing PointClickCare EHR for Skilled Nursing Facilities Ease of use along with ease of implementation for the entire organization Review Source Response from PointClickCare February 23, 2024 Tanya, Thank you so much for the online rview and we love to hear that PointClickCare fits all of the needs of your community. We are thrilled that you love PointClickCare and the adaptability to all levels of care. We truly appreciate you and are honored to support you so you can Care Better! PointClickCare Team DD Darlene D. PCC Administrator Hospital & Health Care Used the software for: 2+ years ### "PCC Skilled Nursing Core Platform" July 5, 2024 5.0 PCC Core has been easy to use and the teams I have worked with have been able to learn it quickly as well. Pros The Core platform in PCC is highly intuitive and easy to use. I self taught myself Core over 10 years ago and through the online elearning courses within the software- I have continued to grow and develop my use and knowledge of PCC. Cons Care plans- when you add a new care plan- it doesn't automatically go to the top so you have to search for it to finish it. Review Source Response from PointClickCare July 18, 2024 Thank you Darlene for your feedback. We are thrilled to hear you find PointClickCaer highly intuitive and easy to use. We love that you continue to grow and develop your knowledge of PointClickCare. We truly appreciate and value your insight. -PointClickCare Team SW Suzanne W. Medical Records/IT Coordinator Hospital & Health Care Used the software for: 2+ years ### "Highly Recommend" May 27, 2021 5.0 Overall the Skilled Nursing Platform has been a very easy to utilize and implement program. We are very pleased with how we are able to use it to reduce some of our workload by putting all things in one place; letting us focus on what is more important - our residents! Pros We have utilized PCC since 2010. The integration process varies depending on which modules that are being utilized. It does take some time, however PCC has put together a very logical and well thought out implementation plan to assist the company team to completion. The PCC program is easy to use and very customizable for company needs and specifications. There are routine upgrades and changes to the system almost weekly; very timely for our needs and those constant changes from the governmental agencies. All updates are done overnight at a time most convenient to our facility. Plenty of notice is given to the facility to ensure all are aware of potential downtime during installation. Utilization is very easy and easily trainable to even the most hesitant of computer users. The order entry, especially the queue feature are amazing! Cons The feature that is the most cumbersome in PCC is the Reports feature. It has been upgraded recently which has caused some frustration. While it has improved there are quite a few reports we would like to run and are not in the system. Risk Management is another area where there is some more work to be done; it is very limited in scope at this time. Reason for choosing PointClickCare EHR for Skilled Nursing Facilities Ease of use. Training that was offered at the time. We were affiliated with RX+ that was bought up by PCC and so it just made sense to merge to the system that was now part of the family. Review Source LL LeAnne L. Consultant Hospital & Health Care Used the software for: 2+ years ### "Configuration is key" January 8, 2024 5.0 Overall experience has been very positive. Pros The use and performance of this platform is endless. Configuration is key. As a consultant I have worked with several companies that use Pointclickcare; the outcome and ease of use is highly dependent on the configuration. When configured as recommended, PCC is hands down the best platform for documentation and billing. When configured and managed haphazardly the result is cumbersome. I am a huge PCC fan! Cons Configuration needs to be more user friendly. Review Source CP Charlsey P. RN Hospital & Health Care Used the software for: 2+ years ### "It's just better" November 27, 2023 5.0 Pros It's more user friendly than any other EMR system I've used. From the quick look dashboard, to the MAR and fully customizable assessments. Cons I'm not sure if it's an option for PCC but previously I've used a system that was compatible with finger scanners for quicker access to the computer system such as eMAR or POC. Again, this may be an option for PCC and I'm simply unaware and my current company is not utilizing it. Review Source Response from PointClickCare December 5, 2023 Hi Charlsey, Thank you so much for your online review. We love to hear that PointClickCare is "just better" Our goal is to be your valued partner and as a valued partner we appreciate and welcome your feedback. We are here to listen and learn and we are so grateful for industry experts like yourself that are willing to share their experience. Thanks again, -PointClickCare Team SH Shannon H. Administrator Hospital & Health Care Used the software for: 2+ years ### "Best Platform out there for SNF's" May 22, 2023 5.0 Skilled nursing core platform us easy to use and navigate and makes training new user much easier. There are so many resources and tools to make workflow processes more efficient for all users. Pros Easy to use and navigate, user friendly, tools and resources at my fingertips to make my job easier. The data analysis that can be done with reports is helpful for QA process. Cons I don't dislike anything about the platform. Reason for choosing PointClickCare EHR for Skilled Nursing Facilities Popularity among other SNF users. Review Source Response from PointClickCare May 31, 2023 Thanks so much Shannon for the review. we are thrilled that you find PointClickCare easy to use and navigate. We truly appreciate all your feedback and love that the reports help with QA process. Thanks so much for all you do. We appreciate your advocacy and expertise. The PointClickCare Team SH Sandy H. Corp Director of Informatics Hospital & Health Care Used the software for: 2+ years ### "PCC SN Platform" January 2, 2023 5.0 The dashboard provides a quick overview to assist clincians in understanding their patient's needs and what needs to be prioritized. Pros All modules within the software are easy to use and provide a great platform for use in the post acute environment. Cons While the software is great, there is space for improvement. Some terminology and workflows don't always make sense and can actually create more work for the clinician. PCC does do a great job at continued improvement and takes a firm stance at listening to their customers. Review Source Response from PointClickCare January 4, 2023 Hi Sandy, We are thrilled that our solutions are easy to use for you and your team. We are continuously working to improve workflow by focusing on automation, machine learning, standardization and consistency. We truly value your voice and your expertise and thank you for your review and feedback. We will continue to listen and identify ways to improve our solutions. The PointClickCare Team Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.