# Page 4 | Skilled Nursing Core Platform Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Skilled Nursing Core Platform the right Nursing Home solution for you? Explore 156 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/209866/Skilled-Nursing-Core-Platform/reviews

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Skilled Nursing Core Platform

4.7 (156)

[View alternatives](https://www.capterra.com/p/209866/Skilled-Nursing-Core-Platform/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated December 12th, 2025

# Page 4 - Reviews of Skilled Nursing Core Platform

## Showing most helpful reviews

Showing 76-100 of 156 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

LB

Leane B.  
HIM - Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Overall review of SNF platform."

March 25, 2024

5.0

I am comfortable with this product however it doesn't always provide for our needs without some intervention and configurating.

Pros

It appeared to be user friendly but in many ways it's not.

Cons

The inability to customize without configuring a UDA that is time consuming and many times needs multiple revisions.

Review Source

Response from PointClickCare

March 26, 2024

Thanks so much Leane for offering your insight. We truly appreciate the feedback and will pass along to our team. Glad to hear that you are comfortable with the product. We will definitely reach out to learn more about your concerns. You are important to us and we want to ensure we hear you and offer insight into functionality or configuration needs. PointClickCare Team

AH

Allen H.  
IT Operations  
Hospital & Health Care  
Used the software for: 2+ years

### "Helps us check all the boxes"

April 5, 2024

5.0

Pros

PCC's Skilled Nursing Core platform has helped us spend more time taking care of our residents, less time on paper.

Cons

As with any SaaS, there's a learning curve, and time spent making sure it knows what WE need it to do. That said, with PCC's popularity, we frequently find that our new hires are already familiar with the platform, and that helps them get up to speed.

Review Source

Response from PointClickCare

April 11, 2024

Thanks Allen for your review. We are thrilled to hear that PointClickCare helps to "check all the boxes" especially with the need to ensure regulatory compliance. Love to hear that PointClickCare allows the team to spend more time with residents. Love to hear that. Thanks so much for your feedback and insight. We are thrilled to partner with you and your team. - PointClickCare Team

SH

Shannon H.  
Administrator  
Hospital & Health Care  
Used the software for: 2+ years

### "Best Platform out there for SNF's"

May 22, 2023

5.0

Skilled nursing core platform us easy to use and navigate and makes training new user much easier. There are so many resources and tools to make workflow processes more efficient for all users.

Pros

Easy to use and navigate, user friendly, tools and resources at my fingertips to make my job easier. The data analysis that can be done with reports is helpful for QA process.

Cons

I don't dislike anything about the platform.

Reason for choosing Skilled Nursing Core Platform

Popularity among other SNF users.

Review Source

Response from PointClickCare

May 31, 2023

Thanks so much Shannon for the review. we are thrilled that you find PointClickCare easy to use and navigate. We truly appreciate all your feedback and love that the reports help with QA process. Thanks so much for all you do. We appreciate your advocacy and expertise. The PointClickCare Team

SH

Sandy H.  
Corp Director of Informatics  
Hospital & Health Care  
Used the software for: 2+ years

### "PCC SN Platform"

January 2, 2023

5.0

The dashboard provides a quick overview to assist clincians in understanding their patient's needs and what needs to be prioritized.

Pros

All modules within the software are easy to use and provide a great platform for use in the post acute environment.

Cons

While the software is great, there is space for improvement. Some terminology and workflows don't always make sense and can actually create more work for the clinician. PCC does do a great job at continued improvement and takes a firm stance at listening to their customers.

Review Source

Response from PointClickCare

January 4, 2023

Hi Sandy, We are thrilled that our solutions are easy to use for you and your team. We are continuously working to improve workflow by focusing on automation, machine learning, standardization and consistency. We truly value your voice and your expertise and thank you for your review and feedback. We will continue to listen and identify ways to improve our solutions. The PointClickCare Team

TW

Tamara W.  
HIM Director  
Hospital & Health Care  
Used the software for: 2+ years

### "PointClickCare for Nursing Homes"

June 14, 2021

5.0

It has been a gamechanger for us! No one was familiar with our previous software, which was very difficult to use. PCC has helped us improve workflow and reduce having to maintain spread sheets of information by have a robust reporting system

Pros

I like the complete integration of the software. We don't have to go from one system to another to get the information we need.

Cons

I think there could be shortcuts to perform certain tasks. It would be nice if an entered search term targets just that and not everything that may contain one of the words.

Reason for choosing Skilled Nursing Core Platform

The other products either did not meet our needs or were far too costly to implement

Switched from

[ADL](https://www.capterra.com/p/23510/ADL/)

We needed something more modern and wanted something cloud-based

Review Source

JT

Jeremy T.  
Payroll Accounts Payable  
Hospital & Health Care  
Used the software for: 2+ years

### "Point Click Care"

March 25, 2024

4.0

Very Good software for Skilled Nursing Facilities and Assisted Livings.

Pros

Ease of use and very beneficial to nursing staff

Cons

Some of the Financial reports are not easy to adjust time frames of reporting

Review Source

Response from PointClickCare

March 26, 2024

Thanks so much Jeremy for sharing your experience and insight. We are thrilled to hear that you find PointClickCare easy to use and beneficial for the nursing staff. We appreciate your feedback on the financial reports. Thanks so much for all you do. PointClickCare Team

LK

Lindsay K.  
RPN  
Hospital & Health Care  
Used the software for: 2+ years

### "Easy Peasy Platform"

June 20, 2023

5.0

Use it every day! I would say I am a champion

Pros

I love how user friendly the system is.

Cons

Some times certain reports don't give you all of the information your looking for and you have to do a little more investigating.

Review Source

Response from PointClickCare

August 17, 2023

Hi Lindsay, Thank you so much for your review. We are thrilled that you love how user friendly PointClickCare is. Thanks so much for the information on the reports. We truly appreciate your feedback. We truly appreciate your expertise and all you do. PointClickCare Team

Sarah A.  
Administrative assistant  
Hospital & Health Care  
Used the software for: 2+ years

### "Very user friendly"

April 14, 2022

5.0

I found this program very easy to use and understand. It was very easy to add/remove employees and to train on use. This is one of the most user friendly platforms.

Pros

Ease of use, ability to develop your own documents, charting, and reports. Integration of billing module, reports available, customization.

Cons

Some reports take time to learn in order to use them to their best capabilities. It also doesn't communicate with other programs.

Alternatives considered

[Oracle Health Ambulatory Suite](https://www.capterra.com/p/2341/Cerner-Ambulatory-EHR/)

Review Source

MYC

Man Yu C.  
RPN  
Medical Practice  
Used the software for: 2+ years

### "strongly recommended. "

January 4, 2024

4.0

From paper documentation to Point click care was very helpful

Pros

Review chart , personal profile, discharge note

Cons

Not all the report we are running daily

Review Source

Response from PointClickCare

January 9, 2024

Hi Man Yu, Thank you so much for your review. We are thrilled that you would strongly recommend PointClickCare and that from paper to PointClickCare was very helpful for you and your team. Thanks for the feedback on the reports. We truly value your expertise and insights. PointClickCare Team

KB

Kayla B.  
MDS Coordinator  
Hospital & Health Care  
Used the software for: 2+ years

### "Point Click Care for long term care nursing homes"

January 2, 2023

5.0

Pros

I like that it is easy to use. We were able to implement and train people to use it that are not computer savvy. Our long-time nurses are able to use it without problems.

Cons

I wish it was easier to find answers on how to use the software than having to go to a learning platform and try to find the training that you need.

Review Source

Response from PointClickCare

January 4, 2023

Hi Kayla, Thanks so much for the review. We truly appreciate you and all that you do. We are thrilled that PointClickCare is easy for you and your team. We hear you about finding answers quicker and easier. We recently enhanced our Resource hub to help with your concern. Here you can find product news, search for answers to problems, manage cases, get interactive assistance, enroll in training or connect to the Pulse. Keep an eye out for continued enhancements. Your voice truly matters and we appreciate your insight. Happy New Year! PointClickCare Team

DH

Denine H.  
Sr Director  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Plateform review"

February 21, 2024

4.0

Been using over 20 years and have seen it come a long way.

Pros

Continued improvement are being made. We are involved in decision to assist with workflow

Cons

A integrations ge more complicated more items can break easily

Review Source

Response from PointClickCare

March 12, 2024

Hi Denine, Thank you so much for your online review. Your insight and expertise is extremely valuable to us at PointClickCare. We love that you are actively engaged with our team to influence decisions and improve workflows. We can't thank you enough for sharing your experiences. We appreciate the information you shared regarding integrations and complications that can occur. -PointClickCare Team.

MS

Melody S.  
Receptionist  
Commercial Real Estate  
Used the software for: 2+ years

### "Point Click Care is a multi-faceted software with many great features. The number of different things it can do is amazing. "

October 9, 2018

4.0

Pros

I like the ease of finding information. Many of the reports are very helpful - you can just adjust to your specifications and run. I have hardly ever seen trouble with the system going down or not working properly - very reliable.

Cons

I use the clinical tab more, but am in an administrative position within our LTC facility so reports are very helpful. I wish that there were a way to make the reports more customized - maybe a whole report writing feature where you could get the specific data that you are looking for, in the way that you want it to export. We also have trouble with the whole outpatient therapy set up. It seems confusing as to where to find the resident's information or where to upload documents when a resident is a outpatient SNF for therapy but is living in our assisted living or memory care unit. PCC won't recognize the resident as a new admit to SNF when they move into SNF if they are already an outpatient for therapy. Maybe we just need to know how to use it properly, but it seems rather convoluted and unclear.

Review Source

CW

Chandra W.  
Health Information Consultant  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "PointClickCare is THE platform for Skilled Nursing"

January 5, 2023

5.0

Pros

That it is customizable on a facility level, as well as having standardized smart assessments to best capture appropriate information in the best format to share, track, and provide the best level of care.

Cons

Some of the module implementations can be cumbersome - which is to be expected with any technology when implementing and training users.

Review Source

Response from PointClickCare

January 9, 2023

Hi Chandra, Thanks so much for your review. We love your title. It is really important to us to allow organizations some autonomy, but also provide standardization in order to capture consistent data to track and trend care. We truly appreciate you and all you do and are thrilled to partner with you and your organization. The PointClickCare team.

Tracie L.  
Corporate EHR Clinical Nurse  
Hospital & Health Care  
Used the software for: 2+ years

### "PCC is definitely my preference!"

April 20, 2020

5.0

It's so much easier to track & maintain compliance, with multiple locations, in multiple states. It's great to be able to access PointClickCare anywhere I need to , day or night!

Pros

I absolutely love the ease of use, literally, point, click, care. So many different options to add to your base product, to really adapt the software to your companies specific needs.

Cons

There are a few reporting areas that are lacking, & some software systems seem to do a better job of reporting. I also feel like there is an extensive wait on help tickets items at times, but I don't know programming, so what I feel could be a simple fix, may not be that simple.

Review Source

CW

Casey W.  
Director of Clinical Informatics  
Hospital & Health Care  
Used the software for: 2+ years

### "PointClickCare Review"

May 28, 2021

4.0

I am an expert at the Skilled Nursing Core Platform

Pros

PointClickCare has many users and it is easy to collaborate with others. Some aspects of the system all you the customization you want/need. Many areas of the system are easy to use

Cons

Not able to customize as much as needed. Does not always meet industry standards (or what we at the level of use feel we need). Products are often pushed out before glitches are worked out and it causes us to have to create work arounds. I also do not like that everything is sold separately - and comes at a significant cost. Does not give you the ability to scope things to facilities in some areas - its either corporate or facility level but does not give you the option to scope it corporately and choose which facilities it will show at. You can't "retire" certain things - such as departments/positions - they show up on the list forever and you are supposed to just put a zzz in front. Why can't they all be retired and not seen on the screen

Review Source

JB

Jessica B.  
Medical Records Director  
Hospital & Health Care  
Used the software for: 1-2 years

### "Limited use review"

January 25, 2024

5.0

Pros

There are many features I don't use in PCC as a Medical Records Director, but what I do use is very user-friendly and I like the interface.

Cons

Some of the options in MDSs and care plans could be more user friendly (drop-down menus, for example, instead of having to click yes/no buttons on each response).

Review Source

Response from PointClickCare

February 6, 2024

Thanks Jessica for the online review. We are thrilled ot hear that you find PointClickCare easy to use and we truly value your insight regarding drop-down menus. We appreciate all you do and thank you for taking the time to share your experience with us. -PointClickCare Team

MB

Mandy B.  
Accounts Payable/Human Resources  
Hospital & Health Care  
Used the software for: 2+ years

### "I use the financial aspect of this software; the GL/AP module"

June 28, 2017

5.0

This software is so easy to use compared to others, in my experience.

Pros

PCC is very user friendly. We were able to implement and use it with very little training. I've used other software and had issues with journal entries not posting to the GL, or invoices not posting to the GL, but with PCC, all the modules communicate as they should. The reports that run through PCC are clear and easy to read unlike our previous software. I make bi-weekly payroll entries, using multiple GL accounts, and with PCC we can set up a recurring entry, only having to change the dollar amounts with each payroll. This saves a lot of time and work. Reports are searchable. When I'm entering an invoice, I can put notes in the memo, then If I'm looking for a specific memo for a vendor, I can pull a vendor transaction report, hit CTRL + F, and search the report for the invoice. This has come in handy quite often when we are trying to figure out when the last time we ordered something was, or how much we paid for it.

Cons

I would like to be able to change invoices while the period is open. Once they are entered, they must be voided to make any changes.

Review Source

CK

Christina K.  
RN  
Hospital & Health Care  
Used the software for: 2+ years

### "Skilled Nursing"

December 5, 2023

4.0

Pros

The ease of using it to chart. The ability to pull reports with information needed.

Cons

I had no previous training and had to figure out to to navigate the system.

Review Source

Response from PointClickCare

December 7, 2023

Thanks so much Christina for your review. We are thrilled you find PointClickCare easy to use and that the reporting provides you with information you need. We truly value you and appreciate all the sacrafices you make to care for the ones we love. -PointClickCare Team

AD

Alicia D.  
Systems Administrator  
Hospital & Health Care  
Used the software for: Less than 6 months

### "New Horizons with PCC"

December 19, 2023

5.0

I am extremely impressed with our team. Everyone on board has been very helpful. I love how everything has been seamless. I am optimistic that all my users will be happy with this change.

Pros

What stands out the most is the lack of redundant charting of resident information. It's nice to enter it once and have it flow into all areas of the medical record. The charting is straightforward and a nice change.

Cons

So far, the only thing I'm worried about, and it's more because we haven't been trained is the scheduling of appointments.

Switched from

[PAWS](https://www.capterra.com/p/92904/PAWS/)

We've worked with American Data - ECS for decades and realized we needed to make the switch because of lack of consistent charting due to redundant entries.

Review Source

Response from PointClickCare

December 20, 2023

Thank you so much Alicia for your review. We are thrilled that you feel PCC decreases redundant charting with autopopulations. So glad that you feel confident in PointClickCare and your team. Make sure to stay connected on the Pulse we would love for you to share your experiences with others...successes, pain points, gaps, questions. We truly value your expertise. PointClickCare Team

BD

Becky D.  
Data coordinator  
Medical Practice  
Used the software for: 6-12 months

### "Nursing Care"

August 23, 2023

5.0

Pros

Accurate information is on platform and help provide care

Cons

Sometime platform is slow and takes time to complete tasks

Review Source

Response from PointClickCare

September 3, 2023

Thanks so much Becky for your review. We truly value and appreciate your feedback and insight. PointClickCare Team

VR

Verified Reviewer  
Implementation Consultant  
Hospital & Health Care  
Used the software for: 2+ years

### "Long Term Care Software is Awesome"

December 12, 2018

5.0

I have used PointClickCare for 6 1/2 years now. The changes and updates that have been made over the years have been phenomenal! We just started working with the financial modules recently and they have been a huge asset to the company!

Pros

I love how easy PointClickCare (PCC) software is to use! You can navigate through fairly effortlessly!

Cons

We haven’t quite managed to get our company on line with pharmacy integration yet. It would be nice if there more configuration options to allow for that.

Review Source

AB

Amber B.  
Clinical Informatics Specialist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "PointClickCare review: "

January 18, 2023

5.0

Pros

PointClickCare is a very user friendly software, that integrates all aspects of care, both clinical and financial, smoothly. Its is also the most reliable EHR I've ever worked with.

Cons

The process of opening a support ticket can be burdensome or time consuming.

Review Source

Response from PointClickCare

January 20, 2023

Hi Amber, Thank you so much for your review. We are thrilled that you find PointClickCare very user friendly. Our goal is to create solutions that bring value to you and your organization and in the end benefit the people we care most about, the residents, our loved ones that you care for. Thanks for the information on opening a support ticket. We value your opinion and appreciate your feedback. We are working very hard to enhance our Resource Hub. We truly appreciate all you do. Thank you PointClickCare

JB

Jason B.  
Project Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "EMR for Skilled Nursing Facilities and Assisted Living Facilities"

February 28, 2019

5.0

The overall experience with Point Click Care has been positive. PCC is constantly updating and changing the way they offer training within PCC. They have recently added videos and streamlined help desk within the program. I would recommended PCC for SNF and senior living needs at any facility.

Pros

\-Can assist in helping track referrals. -Can assist in tracking rehospitalziation and length of stay -Assists in tracking data and the QAPI process. -It has a robust tool and assessment base for care management -It has other tools related to business analysis and financial management A big plus is the customer support for Point Click Care is available and eager to address any concerns.

Cons

\- Cloud based Electronic Health Record. This means if your internet goes down, you're not going to have access to your data and patient records. A reliable internet connection is a must.

Review Source

JL

Jacklin L.  
Director of Information Management  
Hospital & Health Care  
Used the software for: 2+ years

### "EHR Industry Leader"

October 17, 2019

5.0

PointClickCare is helping our organization to standardize documentation processes and improve documentation compliance. Due to improved efficiency our nurses are able to focus more on patient care.

Pros

PointClickCare is incredibly user friendly; easy to use and understand. PCC stays ahead of the game when it comes to changes within the healthcare industry helping their customers, like me, ensure we are ready and have the tools needed to be successful. Favorite add on modules include Practitioner Engagement, Integrated Results Tracking, and all of our vendor integrations!

Cons

Our facility has grown so reliant on our our vendor integrations that we really do feel the impact when one of our vendors doesn't have an integration with PCC. To help combat this struggle we have started choosing our vendors based on integration status with PCC.

Review Source

MF

Miguel F.  
Owner  
Accounting  
Used the software for: 2+ years

### "PCC - Bringing Acctg & Clinical together!"

May 14, 2019

4.0

I have very little to complain on the accounting side of this. The ability to import long journal entries from excel or annual budgets have been a life and time saver! The integration of the clinical side that works with the revenue side and imports into the general ledger is fantastic. No need for additional software subscriptions.

Pros

First and foremost, PointClickCare is a web-based program so you can log-in and work from anywhere you have internet connect! BONUS! Secondly, having an all-in-one software that fulfills not only your accounting needs but also your clinical (nursing) needs. If the accounting department needs information regarding a patient, all their information is stored and can be scanned into PCC to be viewed, analyzed, and audited. There is no need to jump for program to program or invest in a different software and hope it integrates with your accounting software.

Cons

The difficulty of "building" your own financial statements/report. Any time that a new account is added, you have to update your customized financial statement and hope you don't accident ruin the entire report. A more simplier process would make this program, from the accounting side, a 5 star.

Review Source

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