# Senior Living Core Platform Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Senior Living Core Platform Software - reviews, pricing plans, popular comparisons to other Assisted Living products and more.

Source: https://www.capterra.com/p/209867/Senior-Living-Core-Platform

---

# 

 Senior Living Core Platform Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 30, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Senior Living Core Platform

## What is Senior Living Core Platform?

Our cloud-based platform gives you the tools to help you meet the increasing expectations of residents and their families, engage your staff in an impactful way, and have the right insights to make the best decisions for your community. PointClickCare built the market-leading senior care EHR in North America, making us a trusted partner uniquely positioned to help senior living communities advance total wellness coordination and participate in value-based care. Enhance the Resident Lifestyle: Help residents maintain the highest possible level of wellness, enhancing their lifestyle and extending their length of stay. Engage and Empower the Best Talent: Provide intuitive tools that empower staff through speed, confidence, and connection. Lead Wellness Coordination: Connect to the most comprehensive care collaboration network.

## What is Senior Living Core Platform used for?

[Assisted Living](https://www.capterra.com/assisted-living-software/)[Long Term Care](https://www.capterra.com/long-term-care-software/)

Overall rating

Based on 63 user reviews

Reviews sentiment

Positive

95%

Neutral

5%

Negative

0%

Starting price

$1

Per User, Per Month

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

## Senior Living Core Platform alternatives

Highest Rated

[4.8 (43)](https://www.capterra.com/p/163319/StoriiCare/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[4.7 (152)](https://www.capterra.com/p/90493/ECP/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.6 (37)](https://www.capterra.com/p/248496/Service-Minder/reviews/)

Starting price

$1.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[4.2 (11)](https://www.capterra.com/p/164514/Yardi-Senior-Living-Suite/reviews/)

Starting price

$0.01

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/209867/Senior-Living-Core-Platform/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Reporting & Statistics

4.4 (34)

67.65% of 34 reviewers that rated this feature as important or highly important

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Document Management

4.6 (32)

68.75% of 32 reviewers that rated this feature as important or highly important

Store, manage, and track all electronic documents in a centralized location

Medication History

4.5 (30)

73.33% of 30 reviewers that rated this feature as important or highly important

Access to patient medication history data

Compliance Management

4.6 (27)

70.37% of 27 reviewers that rated this feature as important or highly important

Track and manage adherence to policies for any service, product, process, or supplier

Lead Management

4.6 (21)

52.38% of 21 reviewers that rated this feature as important or highly important

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Billing & Invoicing

4.5 (15)

46.67% of 15 reviewers that rated this feature as important or highly important

Create, manage, and send invoices or bills to customers

Senior Living Core Platform 39 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Handle the registration and admission process for existing and new students

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Creation, administration, and evaluation of assessments or tests

Create, manage, and send invoices or bills to customers

Manage the treatment plan and coordination between care providers and patients with special health care needs

Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.

Process of submitting and following up on claims with insurance companies

Manage and track all internal and external communication conducted via calls, email, text, or chat

Track and manage adherence to policies for any service, product, process, or supplier

Manage, organize, and store contact information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Store, manage, and track all electronic documents in a centralized location

Plan events and/or activities

Plan, manage, and track the financial activities of an individual or organization

Specifically for long term care providers

Providing medical care for elderly patients

Compliant with HIPAA, which sets standards for sensitive patient data protection

Manage and track all disruptions and incidents

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Meal and snack planning, scheduling and distribution

Access to patient medication history data

Access software remotely via mobile devices

Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details

System of devices or tools that help perform, test and capture patients' diagnostics in real-time

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Plan availability and assign specific time slots for tasks and resources

Search and filter data across systems to locate required information by entering keywords or certain criteria

Online portal through which end users can access the system, manage tasks, or obtain information

Schedule shifts for staff/employees, track hours worked, and manage staff payroll

Track and manage the scheduling of tasks

Set up connections to third-party platforms to improve business processes

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.6 (63)

4.6

Based on 63 reviews

## Pricing

Value for money

4.4 (54)

Basic

$1.00

Per Feature,

Value for money

4.4 (54)

4.4

Based on 54 reviews

## Integrations

[

Accushield](https://www.capterra.com/p/227635/Accushield/)[

RevSpring](https://www.capterra.com/p/141025/mySuite/)[

WelcomeHome](https://www.capterra.com/p/215890/WelcomeHome/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.4 (58)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.4 (58)

4.4

Based on 58 reviews

## User reviews

Overall rating

4.7

Based on 63 reviews

Filter by rating

5(44)

4(16)

3(3)

2(0)

1(0)

Mentioned topic

Sorted by most recent

LG

Luann G.

Senior Applications Support Analyst

Medical Practice

### "Great Customer Support and Core Platform"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 27, 2026

PointClickCare has done a great job creating the Senior Living Core Platform for organizations to use.

Pros

We love that we are able to customize PCC to meet our specific organizational requirements. We have been able to configure security to align with what our end users need to see within the system to complete their duties. The customer support is wonderful, and helps us answer questions we may have.

Cons

There were some modules within Senior Living that our organization does not utilize, but we were unable to disable. However, we were able to remove access to these modules through security.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LS

Lauren S.

AR Specialist

Hospital & Health Care

### "Would recommend!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

December 2, 2025

I really like using this platform. I previously used another platform for one of my other communities and PCC blows it out of the water in every way!

Pros

I really like the user interface! It's easy to use and intuitive. I also really like all of the different ways to get support, including customer support itself, but also all the videos and the guides.

Cons

I don't like that you can't delete items fully. While it is nice to see what was changed, and have the ability to reverse things input incorrectly, I just don't find it as clean

Switched from

[serviceminder.io](https://www.capterra.com/p/131390/ServiceMinder/)

I am not quite sure - that was a decision made above my paygrad

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 4, 2025

Thank you so much for your feedback and for being a valued partner! We’re thrilled to hear that you find the interface intuitive and appreciate the multiple support options, including our guides and videos. It’s great to know PCC stands out compared to other platforms you’ve used—that means a lot to us. Your comment about item deletion is very helpful. While the ability to track changes is designed for accuracy and compliance, we understand the desire for a cleaner experience. Feedback like yours is essential as we continue to refine and improve the platform. We truly value our collaboration and look forward to working closely with you to ensure PCC continues to exceed expectations. Thank you for trusting us to support your communities! -PointClickCare Team

CF

Candice F.

Marketing Associate

Marketing and Advertising

### "A Smarter Way to Streamline Senior Living"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

November 28, 2025

My overall experience with the Senior Living Core Platform has been very positive. It offers a strong, centralized system that helps streamline daily operations, improve communication, and keep key information easily accessible. While there is a bit of a learning curve at first, once you’re familiar with it, the platform becomes an invaluable tool for supporting both residents and staff.

Pros

What I appreciated most is how the platform keeps residents at the center. It streamlines communication and daily workflows so staff can spend less time chasing information and more time supporting residents.

Cons

What I liked least about the Senior Living Core Platform is that some features feel a bit complex at first. There’s a learning curve, especially for team members who aren’t as comfortable with technology, but once you get used to it the workflow becomes much smoother.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 4, 2025

Thank you for sharing your thoughtful feedback and for being such an important partner! We’re thrilled to hear that the Senior Living Core Platform is helping keep residents at the center while streamlining communication and daily workflows for your team. Your insight about reducing time spent chasing information so staff can focus on resident care truly reflects the purpose behind our platform. We appreciate your note on the initial learning curve and are committed to making the experience as intuitive as possible. Your partnership and feedback are invaluable in helping us continuously improve and deliver even greater value to your organization. Thank you again for trusting us—we look forward to continuing to support your team and residents every step of the way. -PointClickCare Team

AH

Alyssa H.

Unit Clerk

Medical Practice

### "Streamlined platform"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

November 26, 2025

I find adding new residents a breeze, I am able to add all of their information quickly. We do not have much use for paper charts these days and it is wonderful being able to upload documentation from the hospitals and Labs. Doctors not on site have access to the Residents charting and information with the remote feature as well.

Pros

The ease of use is fabulous. Having all of the information at hand one click away. I love Document manager, we have paperless PPOs that the doctors can sign remotely. I also upload all of the residents labs and Documentation so that it is available to view. Task manager makes life easier as well. Adding and removing new staff is very straightforward.

Cons

Only the fact that not all facilities use it so it is a learning curve for new staff. It is very easy to navigate though so it doesn't take long to become familiar with the platform.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

January 13, 2026

Thank you so much for sharing your experience and for your partnership! We’re thrilled to hear that Document Manager and Task Manager have made your workflows easier and more efficient. It’s great to know that features like paperless PPOs, remote doctor access, and streamlined resident onboarding are delivering real value for your team. We appreciate your feedback on the learning curve for new staff and are committed to making the platform as intuitive as possible for all users. Your insights help us continue improving and innovating to support your success. Thank you again for trusting us—we’re excited to keep working together to make your processes even more seamless! - PointClickCare Team

JL

Jacqueline L.

EHR SR. Impact, Config, and Credentialing Coordinator

Hospital & Health Care

### "Nerdy Nurse review of PCC"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

November 12, 2025

Overall my experience with the senior living platform has been satisfactory. There are many things that I would like to see changed and updated however I understand why there is so much delay with making these changes.

Pros

The Customer Support (TAM) team and Self Help Guides. I am very much a person that wants the information so I can take care of things myself to meet the expectations of my employer. PCC makes most of this information available to me in the self help but the TAM team is able to provide the rest.

Cons

The disconnect between systems. Example the eMAR portion not communicating with the other tabs within PCC such as Immunizations not being added to the Immunization tab once administered in the eMAR. 2nd example. Medical professionals having to be set up in each facility instead of at the EMC level and then assigned to the facilities they are covering.

Switched from

[SigmaCare](https://www.capterra.com/p/229615/SigmaCare/)

The switch was made to PCC as PCC has proven to be more consistent and reliable overall. The majority of our facilities were on PCC with a dozen on the other system. The facilities that were on the other system experienced far more outages and connection issues than the facilities with PCC.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 18, 2025

Thank you for sharing your feedback and for highlighting both the benefits and areas for improvement. We’re glad to hear that the self-help resources and TAM team have been helpful in supporting your needs. Your examples regarding system disconnects and provider setup are valuable insights—we understand how these impact efficiency and will continue working toward solutions that streamline workflows and improve integration. We appreciate your patience as we prioritize updates and enhancements, and we’re committed to delivering a platform that meets your expectations. Thank you for being part of the journey and for helping us improve.

SP

Sara P.

Staff Development and Infection control

Hospital & Health Care

### "Great Product and support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 11, 2025

It has been excellent, makes my job easier and I appreciate that. The senior Living core platform is the best there is

Pros

Customer support, is great, they are there for you if you have any issues or concerns. The security is top notch I never fear there will be a breach in data.

Cons

I currently do not have any concerns. I have liked everything about the options and support. Do not change a thing it is perfect.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 18, 2025

Thank you for sharing your feedback! We’re thrilled to hear that our support and security have met your expectations and that the platform is making your job easier. Your confidence in our Senior Living core platform means a lot to us. We’ll continue striving to deliver the same level of excellence you’ve come to expect.

YC

yonette c.

RPN

Hospital & Health Care

### "Good for efficiency."

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

November 5, 2025

Just starting to use the platform. Getting to know what it is all about. Seems to be helpful in transitioning from paper forms.

Pros

This platform is a wonderful asset for everyone. It can increase staff efficiency, no more paper work. Don't have to worry about security, it is password protected. It is easy to navigate through some health data.

Cons

Not sure at this time, some areas may be difficult to navigate. Will continue to read and learn more about the system.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 18, 2025

Thank you for sharing your feedback! We’re thrilled to hear that the platform is helping streamline processes and improve efficiency. Transitioning from paper forms can be a big change, and we’re glad it is making things easier for you. If you run into any navigation challenges or have questions as you explore further, our support team is here to help. Your insights are valuable as we continue to enhance the experience—thank you for being part of this journey!

RH

Robin H.

Clinical Informatics Analyst

Hospital & Health Care

### "Overall, Great Product"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

November 3, 2025

Overall, bugs and issues are fixed faster than other platforms I have managed. Majority of staff is very helpful and management does make sure that you are heard and appreciated.

Pros

The user interface is easy to navigate. The updates are in real time, so no need to wait until the next day for updates. The customer support portal is very helpful for searching on "how to".

Cons

When submitting a ticket for customer support - it's not consistent with help. There are times you will get a response in a few hours, and sometimes days to a week. Realistically it should be within 48 hours.

Switched from

[MatrixCare Skilled Nursing Facility](https://www.capterra.com/p/23520/MatrixCare/)

Too many negative qualities. Updates were not in real time. Frequent crashes and downtime.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 18, 2025

Thank you for sharing your feedback! We’re thrilled to hear that you find the interface easy to navigate and appreciate the real-time updates and helpful support resources. Your comments about faster issue resolution and feeling heard by our team mean a lot to us. We also value your input on ticket response times. Consistency is important, and we’re actively working to ensure all support requests are addressed within the expected timeframe. Your insight helps us improve, and we’re committed to making your experience even better. Thank you again for taking the time to share your thoughts!

RM

Rhi M.

Director Health Information

Hospital & Health Care

### "Solid Platform"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

October 23, 2025

Overall, the platform is functional and allows for collaboration across disciplines and teams. easy to find what you need for the most part.

Pros

ease of use, intuitive. data is easily available once entered and there are many reports. EMR is customizable.

Cons

some areas are very clunky (Labs etc) and could do with an overhaul. Charting can be cumbersome and updates are forthcoming but still not perfect. Therapy area could use updates

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 18, 2025

Thank you for sharing your feedback! We’re glad to hear you find the platform intuitive, customizable, and helpful for collaboration across teams. Making data easily accessible and providing robust reporting are priorities for us, so it’s great to know those features are working well for you. We appreciate your candid input on areas like Labs, charting, and therapy workflows. Your comments help us identify where improvements matter most. Thank you again for taking the time to share your experience. Your insights help us continue to evolve and deliver a better experience for all users.

RL

Rebecca L.

Clinical Software Specialist

Health, Wellness and Fitness

### "Senior Living: and end users dream"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

9/10

September 17, 2025

Pros

The ease of training the product to new users. Since PCC is an industry leader, the software is easy for everyone to adapt to.

Cons

We have a lot of senior living facilities, the cost of the product and additional products make this software hard to advance in our company. Everyone wants to try to use the new feature, but the cost keeps us away most of the time.

Switched from

[myUnity Senior Living](https://www.capterra.com/p/174988/myUnity/)

The old software was hard to train and hard to set up.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 18, 2025

Thank you so much for sharing your feedback! We’re thrilled to hear that training new users on PCC has been smooth and that the platform’s ease of use stands out. That’s exactly what we strive for as an industry leader. We truly appreciate your honesty regarding cost concerns, especially in the context of senior living facilities. We understand budget considerations can make it challenging to adopt new features, and your input helps us prioritize solutions that deliver the most value. Thanks again for taking the time to share your experience—it’s invaluable to us as we continue improving PCC for all our customers.

[View all Reviews](https://www.capterra.com/p/209867/Senior-Living-Core-Platform/reviews/)

Popular comparisons

[ECP vs Senior Living Core Platform](https://www.capterra.com/compare/90493-209867/ECP-vs-Senior-Living-Core-Platform) 

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)