--- title: "PointClickCare EHR for Senior Living Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is PointClickCare EHR for Senior Living the right Assisted Living solution for you? Explore 63 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/209867/Senior-Living-Core-Platform/reviews/" page_type: "reviews" language: "en" --- PointClickCare EHR for Senior Living 4.7 (63) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of PointClickCare EHR for Senior Living Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews JN Jennifer N Director of Clinical Applications ServicesHospital & Health Care, 10,001+ employeesUsed the software for: More than 2 years. “It’s helped our team improve communication, streamline documentation, and make data-driven decisions that enhance resident care and operational efficiency.“ May 28, 2025 JL Jacqueline L EHR SR. Impact, Config, and Credentialing CoordinatorHospital & Health Care, 10,001+ employeesUsed the software for: More than 2 years. “Example the eMAR portion not communicating with the other tabs within PCC such as Immunizations not being added to the Immunization tab once administered in the eMAR.“ November 12, 2025 CF Candice F Marketing AssociateMarketing and Advertising, 201 - 500 employeesUsed the software for: 6-12 months. “It streamlines communication and daily workflows so staff can spend less time chasing information and more time supporting residents.“ November 28, 2025 LS Lauren S AR SpecialistHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “I don't like that you can't delete items fully. While it is nice to see what was changed, and have the ability to reverse things input incorrectly, I just don't find it as clean“ December 2, 2025 RM Rhi M Director Health InformationHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “Overall, the platform is functional and allows for collaboration across disciplines and teams.“ October 23, 2025 AF Alexandra F Health Informatics ManagerHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “Sometime there are some functionalities that do not seem to work and that there is missed opportunities for the ability to have health info flow through the different levels of care“ January 7, 2025 JG Joseph G Nursing SupervisorHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “PCC has everything our community needs to do our meds, documentation and reporting.“ March 12, 2025 JN Jennifer N Director of Clinical Applications ServicesHospital & Health Care, 10,001+ employeesUsed the software for: More than 2 years. “The census workflow currently does not support how senior living organizations manage the resident move-in process“ May 28, 2025 ## Showing most helpful reviews Showing 1-25 of 63 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Elizabeth C. Registered Dietitian Hospital & Health Care Used the software for: 1-2 years ### "Very user friendly, easy to modify when needed" September 25, 2023 5.0 Pros I like that the program is easy to navigate and that the team was there to meet our needs. We were able to modify our own assessment forms fairly easily and have our intake forms modified to make things easier/quicker to read. All we had to do was ask and the worst they could do was say no! Cons Compared to our last platform, this one does not have many cons. There is nothing major that I can think of at the moment. Review Source Response from PointClickCare September 26, 2023 Thank you so much Elizabeth for the review. We are thrilled you find PointClickCare user friendly. We truly appreciate your feedback and Insights. PointClickCare Team JL Jacqueline L. EHR SR. Impact, Config, and Credentialing Coordinator Hospital & Health Care Used the software for: 2+ years ### "Nerdy Nurse review of PCC" November 12, 2025 4.0 Overall my experience with the senior living platform has been satisfactory. There are many things that I would like to see changed and updated however I understand why there is so much delay with making these changes. Pros The Customer Support (TAM) team and Self Help Guides. I am very much a person that wants the information so I can take care of things myself to meet the expectations of my employer. PCC makes most of this information available to me in the self help but the TAM team is able to provide the rest. Cons The disconnect between systems. Example the eMAR portion not communicating with the other tabs within PCC such as Immunizations not being added to the Immunization tab once administered in the eMAR. 2nd example. Medical professionals having to be set up in each facility instead of at the EMC level and then assigned to the facilities they are covering. Switched from [SigmaCare](https://www.capterra.com/p/229615/SigmaCare/) The switch was made to PCC as PCC has proven to be more consistent and reliable overall. The majority of our facilities were on PCC with a dozen on the other system. The facilities that were on the other system experienced far more outages and connection issues than the facilities with PCC. Review Source Response from PointClickCare November 18, 2025 Thank you for sharing your feedback and for highlighting both the benefits and areas for improvement. We’re glad to hear that the self-help resources and TAM team have been helpful in supporting your needs. Your examples regarding system disconnects and provider setup are valuable insights—we understand how these impact efficiency and will continue working toward solutions that streamline workflows and improve integration. We appreciate your patience as we prioritize updates and enhancements, and we’re committed to delivering a platform that meets your expectations. Thank you for being part of the journey and for helping us improve. GN George N. Unit Clerk Hospital & Health Care Used the software for: 1-2 years ### "My review" July 19, 2023 3.0 Pros integration with lab, and pharmacy for easier workflow. Cons workflow and layout are not user friendly. Aesthetically unpleasant for the eye Review Source Response from PointClickCare September 12, 2023 Hi George, Thank you so much for the online review. We are thrilled to hear that lab integration and pharmacy promote an easier workflow. We appreciate your insights around layout. Your opinion and feedback is extremely valuable. Thank you for taking the time to share your thoughts. - PointClickCare Team LS Lauren S. AR Specialist Hospital & Health Care Used the software for: 6-12 months ### "Would recommend!" December 2, 2025 5.0 I really like using this platform. I previously used another platform for one of my other communities and PCC blows it out of the water in every way! Pros I really like the user interface! It's easy to use and intuitive. I also really like all of the different ways to get support, including customer support itself, but also all the videos and the guides. Cons I don't like that you can't delete items fully. While it is nice to see what was changed, and have the ability to reverse things input incorrectly, I just don't find it as clean Switched from [serviceminder.io](https://www.capterra.com/p/131390/ServiceMinder/) I am not quite sure - that was a decision made above my paygrad Review Source Response from PointClickCare December 4, 2025 Thank you so much for your feedback and for being a valued partner! We’re thrilled to hear that you find the interface intuitive and appreciate the multiple support options, including our guides and videos. It’s great to know PCC stands out compared to other platforms you’ve used—that means a lot to us. Your comment about item deletion is very helpful. While the ability to track changes is designed for accuracy and compliance, we understand the desire for a cleaner experience. Feedback like yours is essential as we continue to refine and improve the platform. We truly value our collaboration and look forward to working closely with you to ensure PCC continues to exceed expectations. Thank you for trusting us to support your communities! -PointClickCare Team RH Robin H. Clinical Informatics Analyst Hospital & Health Care Used the software for: 1-2 years ### "Overall, Great Product" November 3, 2025 4.0 Overall, bugs and issues are fixed faster than other platforms I have managed. Majority of staff is very helpful and management does make sure that you are heard and appreciated. Pros The user interface is easy to navigate. The updates are in real time, so no need to wait until the next day for updates. The customer support portal is very helpful for searching on "how to". Cons When submitting a ticket for customer support - it's not consistent with help. There are times you will get a response in a few hours, and sometimes days to a week. Realistically it should be within 48 hours. Switched from [MatrixCare Skilled Nursing Facility](https://www.capterra.com/p/23520/MatrixCare/) Too many negative qualities. Updates were not in real time. Frequent crashes and downtime. Review Source Response from PointClickCare November 18, 2025 Thank you for sharing your feedback! We’re thrilled to hear that you find the interface easy to navigate and appreciate the real-time updates and helpful support resources. Your comments about faster issue resolution and feeling heard by our team mean a lot to us. We also value your input on ticket response times. Consistency is important, and we’re actively working to ensure all support requests are addressed within the expected timeframe. Your insight helps us improve, and we’re committed to making your experience even better. Thank you again for taking the time to share your thoughts! RL Rebecca L. Clinical Software Specialist Health, Wellness and Fitness Used the software for: 2+ years ### "Senior Living: and end users dream" September 17, 2025 5.0 Pros The ease of training the product to new users. Since PCC is an industry leader, the software is easy for everyone to adapt to. Cons We have a lot of senior living facilities, the cost of the product and additional products make this software hard to advance in our company. Everyone wants to try to use the new feature, but the cost keeps us away most of the time. Switched from [myUnity](https://www.capterra.com/p/201299/MyUnity-Home-Health-Hospice-Software/) The old software was hard to train and hard to set up. Review Source Response from PointClickCare November 18, 2025 Thank you so much for sharing your feedback! We’re thrilled to hear that training new users on PCC has been smooth and that the platform’s ease of use stands out. That’s exactly what we strive for as an industry leader. We truly appreciate your honesty regarding cost concerns, especially in the context of senior living facilities. We understand budget considerations can make it challenging to adopt new features, and your input helps us prioritize solutions that deliver the most value. Thanks again for taking the time to share your experience—it’s invaluable to us as we continue improving PCC for all our customers. AH Alyssa H. Unit Clerk Medical Practice Used the software for: 2+ years ### "Streamlined platform" November 26, 2025 5.0 I find adding new residents a breeze, I am able to add all of their information quickly. We do not have much use for paper charts these days and it is wonderful being able to upload documentation from the hospitals and Labs. Doctors not on site have access to the Residents charting and information with the remote feature as well. Pros The ease of use is fabulous. Having all of the information at hand one click away. I love Document manager, we have paperless PPOs that the doctors can sign remotely. I also upload all of the residents labs and Documentation so that it is available to view. Task manager makes life easier as well. Adding and removing new staff is very straightforward. Cons Only the fact that not all facilities use it so it is a learning curve for new staff. It is very easy to navigate though so it doesn't take long to become familiar with the platform. Review Source Response from PointClickCare January 13, 2026 Thank you so much for sharing your experience and for your partnership! We’re thrilled to hear that Document Manager and Task Manager have made your workflows easier and more efficient. It’s great to know that features like paperless PPOs, remote doctor access, and streamlined resident onboarding are delivering real value for your team. We appreciate your feedback on the learning curve for new staff and are committed to making the platform as intuitive as possible for all users. Your insights help us continue improving and innovating to support your success. Thank you again for trusting us—we’re excited to keep working together to make your processes even more seamless! - PointClickCare Team CF Candice F. Marketing Associate Marketing and Advertising Used the software for: 6-12 months ### "A Smarter Way to Streamline Senior Living" November 28, 2025 5.0 My overall experience with the Senior Living Core Platform has been very positive. It offers a strong, centralized system that helps streamline daily operations, improve communication, and keep key information easily accessible. While there is a bit of a learning curve at first, once you’re familiar with it, the platform becomes an invaluable tool for supporting both residents and staff. Pros What I appreciated most is how the platform keeps residents at the center. It streamlines communication and daily workflows so staff can spend less time chasing information and more time supporting residents. Cons What I liked least about the Senior Living Core Platform is that some features feel a bit complex at first. There’s a learning curve, especially for team members who aren’t as comfortable with technology, but once you get used to it the workflow becomes much smoother. Review Source Response from PointClickCare December 4, 2025 Thank you for sharing your thoughtful feedback and for being such an important partner! We’re thrilled to hear that the Senior Living Core Platform is helping keep residents at the center while streamlining communication and daily workflows for your team. Your insight about reducing time spent chasing information so staff can focus on resident care truly reflects the purpose behind our platform. We appreciate your note on the initial learning curve and are committed to making the experience as intuitive as possible. Your partnership and feedback are invaluable in helping us continuously improve and deliver even greater value to your organization. Thank you again for trusting us—we look forward to continuing to support your team and residents every step of the way. -PointClickCare Team LG Luann G. Senior Applications Support Analyst Medical Practice Used the software for: 2+ years ### "Great Customer Support and Core Platform" January 27, 2026 5.0 PointClickCare has done a great job creating the Senior Living Core Platform for organizations to use. Pros We love that we are able to customize PCC to meet our specific organizational requirements. We have been able to configure security to align with what our end users need to see within the system to complete their duties. The customer support is wonderful, and helps us answer questions we may have. Cons There were some modules within Senior Living that our organization does not utilize, but we were unable to disable. However, we were able to remove access to these modules through security. Review Source yC yonette C. RPN Hospital & Health Care Used the software for: 1-2 years ### "Good for efficiency." November 5, 2025 4.0 Just starting to use the platform. Getting to know what it is all about. Seems to be helpful in transitioning from paper forms. Pros This platform is a wonderful asset for everyone. It can increase staff efficiency, no more paper work. Don't have to worry about security, it is password protected. It is easy to navigate through some health data. Cons Not sure at this time, some areas may be difficult to navigate. Will continue to read and learn more about the system. Review Source Response from PointClickCare November 18, 2025 Thank you for sharing your feedback! We’re thrilled to hear that the platform is helping streamline processes and improve efficiency. Transitioning from paper forms can be a big change, and we’re glad it is making things easier for you. If you run into any navigation challenges or have questions as you explore further, our support team is here to help. Your insights are valuable as we continue to enhance the experience—thank you for being part of this journey! JB Jessica B. Medical records director Hospital & Health Care Used the software for: 2+ years ### "Minimal use, but it's good!" January 17, 2025 4.0 Pros It's great overall, I don't think I use it for very much vs. how much it can actually do, but it mostly works for what I need it for! Cons My complaints are all small things, like wishing that completion dates were listed next to assessments for example (instead of having to go into each one to see what date it was locked). A few usability complaints, I suppose, but nothing major! Review Source Response from PointClickCare February 10, 2025 Hi Jessica, Thanks so much for sharing your review. We are glad to hear that you feel PointClickCare is great overall. We have some really great Virtual Instructor Led Sessions, SmartZone courses, and our online customer community Pulse that could help you with utilization. Thank you for your insight and feedback on assessment completion dates. -PointClickCare Team HC Heather C. MDS Hospital & Health Care Used the software for: 1-2 years ### "PCC finding new features every day" February 2, 2023 4.0 It is important part of my work lift. With the discovery of new features and the updates PCC makes my workflow flow with ease. I am excited for the future and the new features that will hold. Pros MDS features. It helps to guide the user to submit the most accurate information with recommendations and warning to provide the MDS nurse with additional insight before signing and closing document. Cons The flow of the resident chart to the MAR. Wish there was an easier way to go back and forth while in the MAR to review information. Also wish that when you give a flu or other immunization as you sign it off in the MAR it takes you to the immunization record to assure the nurse is completing the required document. Review Source Response from PointClickCare February 13, 2023 Thanks so much Heather for the review and feedback. We are excited for the future as well and we look forward to continue to partner with you to provide industry solutions that ease workload, promote efficiency, communication and collaboration across the care journey. PointClickCare CW Chandra W. RHIT, HIM Consultant Hospital & Health Care Used the software for: 2+ years ### "PointClickCare Senior Living - The best software for Senior Living" October 27, 2023 5.0 Pros That is has all of the functionality to document the care we provide, and support through documentation the care we provide. It is user friendly and efficient. Cons The inability to transfer from SNF to ALF seamlessly although that functionality is in progress now. Review Source Response from PointClickCare November 20, 2023 Chandra, We can't thank you enough for taking the time to share your insights about PointClickCare. We love that you feel PointClickCare is the best software for Senior Living and we appreciate your feedback regarding transfers from SNF to ALF. It is because of valued advocates like you that we are able to learn and grow as an organization and improve so that we can provide you and your team efficient solutions that solve industry challenges. PointClickCare Team JB Jessica B. Administrator Hospital & Health Care Used the software for: 2+ years ### "Core Platform - Great Start" September 25, 2023 5.0 Pros PCC gives you the basic tools you need to be informed and help staff direct care. From orders management, to progress notes. Point of Care and even risk management these tools allow staff to look up information quickly, document efficiently and provided the care residents need. Cons There are always little things could be improved, but overall its a sound product. Review Source Response from PointClickCare September 26, 2023 Thanks Jessica for your review. We are thrilled that PointClickCare is providing more efficiency for you and your team. -PointClickCare Team NM Nancy M. Healthcare Systems Administrator Individual & Family Services Used the software for: 2+ years ### "The only software that a Senior Living Facility needs" September 28, 2023 5.0 It meets and exceeds our needs. Pros It is bundled with our Skilled Nursing Software and tailored to our needs. Cons I have not encountered any Cons. It meets all of our needs and we have not had any issues. Review Source Response from PointClickCare October 10, 2023 Thanks so much for the review Nancy, So happy to hear you say the only Senior Living Software you need. Glad you hear it meets and exceeds your needs. We truly appreciate you and all you do. We value your expertise. -PointClickCare Team oJ olivia J. Resident Medication Aide Hospital & Health Care Used the software for: 2+ years ### "To give the best, we must use the BEST!" March 15, 2023 5.0 Pros The entire layout of PCC is a seamless process. From the overall color scheme, down to reports and charting. The navigation of the system is a priceless one. Personally, I enjoy the progress note section. It is easy to use, very functional and something I use daily. Cons None. This platform is amazing just like it is! I love all of the features. Review Source Response from PointClickCare April 19, 2023 Hi Olivia, We love your title! We also think our customers are the BEST! We can't thank you enough for your partnership, support and advocacy. We love that you feel the layout of PointClicKCare is seamless and the navigation is priceless. Thank you so very much! We truly appreciate your expertise and advocacy. Please continue to connect with us on the Pulse our online community. The PointClickCare Team MK Michele K. Resident Care Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Point Click Care" March 9, 2023 5.0 Pros The product is easy to use. The ability to order medications and chart notes on the residents is not complicated Cons It took a while to get used to after using another program. Im still finding new things by searching the program. Review Source Response from PointClickCare April 19, 2023 Thank you Michele for you review. We are thrilled that you find our solutions easy to use and it is not complicated for you and your team to order medications or chart notes. We truly value your advocacy and your expertise. Thanks so much for all you do. The PointClickCare Team. KM Keishdalyann M. rn bsn Non-Profit Organization Management Used the software for: I used a free trial ### "Registered nurse" August 21, 2024 5.0 I love it, is a nice place. Is a beautufil place, nice and comfort Pros everything, i love all, im feel super comfort with the care and service,. Cons for the attention, i love it. They make a smile in my face. Review Source Response from PointClickCare September 10, 2024 Thank you so much Keishdalyann for your online review. We are thrilled to hear you are super comfortable with PointClickCare. We appreciate all you do and recognized the hardwork and compassion that RNs provide each and everyday to those we love. Thank you so much for all you do. -PointClickCare Team CD Carolyne D. AR Manager Hospital & Health Care Used the software for: 2+ years ### "Senior Living platform" September 21, 2021 5.0 Pros The collections module assisting with AR and the accounting system tie together Cons There are some reporting feathures on the wish list but most important you can send them to product development Review Source SV Stefanie V. Registered Practical Nurse Hospital & Health Care Used the software for: I used a free trial ### "How it works" January 8, 2024 4.0 Pros A great program to Strengthen community and improve your business with lots of tools and services that can be helpful. Working in LTC the Medication management, billing, and occupancy oversight has been something that has been we have brought to higher leadership for further Cons Like anything there are limitations, and the cost associated is not always something that everyone wants to spend money on. Review Source Response from PointClickCare January 9, 2024 Hi Stephanie, Thanks so much for this review. We love that you feel PointClickCare is a great program that strengthens community and improves your business. We can't thank you enough for your feedback and insights. PointClickCare Team AP Ashley P. Social Service Designee Non-Profit Organization Management Used the software for: Less than 6 months ### "Like the connectivity. " January 3, 2024 5.0 Pros The ease of using the product and ability to choose and connect where you want. Cons The product was a little bit harder to find. Review Source RM Rhi M. Director Health Information Hospital & Health Care Used the software for: 1-2 years ### "Solid Platform" October 23, 2025 4.0 Overall, the platform is functional and allows for collaboration across disciplines and teams. easy to find what you need for the most part. Pros ease of use, intuitive. data is easily available once entered and there are many reports. EMR is customizable. Cons some areas are very clunky (Labs etc) and could do with an overhaul. Charting can be cumbersome and updates are forthcoming but still not perfect. Therapy area could use updates Review Source Response from PointClickCare November 18, 2025 Thank you for sharing your feedback! We’re glad to hear you find the platform intuitive, customizable, and helpful for collaboration across teams. Making data easily accessible and providing robust reporting are priorities for us, so it’s great to know those features are working well for you. We appreciate your candid input on areas like Labs, charting, and therapy workflows. Your comments help us identify where improvements matter most. Thank you again for taking the time to share your experience. Your insights help us continue to evolve and deliver a better experience for all users. JN Jennifer N. Director of Clinical Applications Services Hospital & Health Care Used the software for: 2+ years ### "Streamlined, Data-Driven, and User-Friendly" May 28, 2025 4.0 My overall experience with the Senior Living Core Platform has been very positive. The platform is intuitive and user-friendly, which makes it easy for staff across departments to adopt and use consistently. I appreciate how it centralizes critical information—supporting clinical, operational, and compliance workflows in real time. It’s helped our team improve communication, streamline documentation, and make data-driven decisions that enhance resident care and operational efficiency. The integration across modules allows for a more holistic approach to managing the resident journey Pros The ease of use and how it streamlines access to meaningful data. The platform empowers our team to make timely, informed decisions that directly support better resident outcome and improved quality of care Cons The census workflow currently does not support how senior living organizations manage the resident move-in process Review Source Response from PointClickCare June 27, 2025 Hi Jennifer, Thank you so much for your thoughtful review! We're thrilled to hear about your positive experience with the Senior Living Core Platform. Your feedback on how it streamlines access to meaningful data and empowers your team to make timely, informed decisions is incredibly valuable to us. We're glad to know that the platform has contributed to better resident outcomes and improved quality of care. We appreciate your insights on the census workflow and how it currently does not support the resident move-in process for senior living organizations. Your feedback helps us identify areas for improvement. Your comments about the platform being intuitive and user-friendly, centralizing critical information, and supporting clinical, operational, and compliance workflows in real time are truly appreciated. It's wonderful to hear how it has improved communication, streamlined documentation, and enabled data-driven decisions that enhance resident care and operational efficiency. The in SP Sara P. Staff Development and Infection control Hospital & Health Care Used the software for: 1-2 years ### "Great Product and support" November 11, 2025 5.0 It has been excellent, makes my job easier and I appreciate that. The senior Living core platform is the best there is Pros Customer support, is great, they are there for you if you have any issues or concerns. The security is top notch I never fear there will be a breach in data. Cons I currently do not have any concerns. I have liked everything about the options and support. Do not change a thing it is perfect. Review Source Response from PointClickCare November 18, 2025 Thank you for sharing your feedback! We’re thrilled to hear that our support and security have met your expectations and that the platform is making your job easier. Your confidence in our Senior Living core platform means a lot to us. We’ll continue striving to deliver the same level of excellence you’ve come to expect. LB Lacey B. lpn Hospital & Health Care Used the software for: Less than 6 months ### "Trust Built" April 4, 2026 5.0 free up staff and spend more quality time with patients. Get to know alot of the patients better than before. Pros Better patient engagement. Keeps families informed without staff overload. Nurses have more time with patients. Cons N/a nothing everything was enjoyable and i had no issues or complaints about anything dealing with senior living core. 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