# Page 2 | Senior Living Core Platform Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Senior Living Core Platform the right Assisted Living solution for you? Explore 63 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/209867/Senior-Living-Core-Platform/reviews --- Senior Living Core Platform 4.7 (63) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 14th, 2026 # Page 2 - Reviews of Senior Living Core Platform ## Showing most helpful reviews Showing 26-50 of 63 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SP Sara P. Staff Development and Infection control Hospital & Health Care Used the software for: 1-2 years ### "Great Product and support" November 11, 2025 5.0 It has been excellent, makes my job easier and I appreciate that. The senior Living core platform is the best there is Pros Customer support, is great, they are there for you if you have any issues or concerns. The security is top notch I never fear there will be a breach in data. Cons I currently do not have any concerns. I have liked everything about the options and support. Do not change a thing it is perfect. Review Source Response from PointClickCare November 18, 2025 Thank you for sharing your feedback! We’re thrilled to hear that our support and security have met your expectations and that the platform is making your job easier. Your confidence in our Senior Living core platform means a lot to us. We’ll continue striving to deliver the same level of excellence you’ve come to expect. JM Jamie M. Patient Account Representative Hospital & Health Care Used the software for: 2+ years ### "Love Point Click Care" March 6, 2025 5.0 Overall experience is great! I am so happy we switched to PCC. Pros Very user friendly and great customer service if you need help. Cons Somethings needs a little more training on. Switched from [MEDITECH Expanse](https://www.capterra.com/p/99070/Practice-Management-Solution/) Meditech did not meet our standards. Was not an effective program for us. Review Source Response from PointClickCare March 7, 2025 Thank you so much, Jamie, for completing an online review. We are thrilled to hear that you love PointClickCare and find it user friendly with great customer service. Thanks so much for the feedback on training needs. We are pleased to have you as a trusted partner in care. -PointClickCare Team JB Jeffrey B. Junior Systems Administrator Hospital & Health Care Used the software for: 6-12 months ### "PCC is Great" February 5, 2025 5.0 Overall, my experience has been a learning experience, but it's for the better. Pros The integration with Single Sign On Identity Providers. Cons Not being able to select which users require 2FA with authenticator vs SSO Alternatives considered [myUnity](https://www.capterra.com/p/201299/MyUnity-Home-Health-Hospice-Software/) Reason for choosing Senior Living Core Platform Our facility is Senior Living, it makes more sense for this organization. Switched from [myUnity](https://www.capterra.com/p/201299/MyUnity-Home-Health-Hospice-Software/) PCC offered more value and can do more than our previous vendor. Review Source Response from PointClickCare February 10, 2025 Thanks so much for your online review, Jeffrey. We are happy to hear that the Single Sign-on Identity Providers is a pro for you and your organization and that you feel PointClickCare is great. We appreciate you and all you do. Thank you for taking the time to share your thoughts. -PointClickCare Team JB Jessica B. Medical records director Hospital & Health Care Used the software for: 2+ years ### "Minimal use, but it's good!" January 17, 2025 4.0 Pros It's great overall, I don't think I use it for very much vs. how much it can actually do, but it mostly works for what I need it for! Cons My complaints are all small things, like wishing that completion dates were listed next to assessments for example (instead of having to go into each one to see what date it was locked). A few usability complaints, I suppose, but nothing major! Review Source Response from PointClickCare February 10, 2025 Hi Jessica, Thanks so much for sharing your review. We are glad to hear that you feel PointClickCare is great overall. We have some really great Virtual Instructor Led Sessions, SmartZone courses, and our online customer community Pulse that could help you with utilization. Thank you for your insight and feedback on assessment completion dates. -PointClickCare Team TZ Tara Z. HIM Hospital & Health Care Used the software for: 2+ years ### "PCC is the BEST" March 12, 2025 5.0 Pros SO easy to use. You can "Make it your Own" Cons sometimes Making it your own can be time consuming. Review Source Response from PointClickCare March 24, 2025 Thanks so much for completing an online review, Tara. We are thrilled to hear you think PointClickCare is the best. We can't thank you enough for all you do and truly believe that healthcare workers are the best. The sacrifices you make for those you care for are inspiring. We truly appreciate all you do and value your expertise and insight. -PointClickCare Team JG Joseph G. Nursing Supervisor Hospital & Health Care Used the software for: 1-2 years ### "PCC has been a true upgrade for our community" March 12, 2025 5.0 Great for charting categories. Easy order entry and MARS for med pass. Pros PCC has everything our community needs to do our meds, documentation and reporting. Cons Nothing at this time that I can think of. Review Source Response from PointClickCare March 24, 2025 Thanks so much, Joseph, for taking the time to complete an online review. We love to hear that PointClickCare was an upgrade for your community and that you and your team can easily find everything you need in one space. We are fortunate to have you as a valued partner and appreciate all you do. -PointClickCare Team aC amanda C. LPN Hospital & Health Care Used the software for: 6-12 months ### "point click care from LPN" December 17, 2024 5.0 was overwhelming to learn at first but once walked through it is pretty simple. Pros resident information is easily accessed. Cons password is required multiple times when doing a complex order Switched from [myUnity](https://www.capterra.com/p/201299/MyUnity-Home-Health-Hospice-Software/) corporate decision to change platforms, unsure reason. Review Source Response from PointClickCare December 30, 2024 Hi Amanda, Thanks so much for the review. We are thrilled to hear that resident information is easily accessed in PointClickCare. We do understand that password requirements may be frustrating at times, but we want to ensure the privacy of PHI. We do appreciate your understanding. Thanks so much for all you do! - PointClickCare Team KN Kristi N. MDS Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Customizable " September 23, 2024 5.0 Overall, I like the customizability of PCC and it works well in the setting that we have it in. Pros I like that all the information is in the same place and that I am able to access PCC from home when need be. Cons Some of the features are difficult to navigate. UDAs are hard to create Review Source Response from PointClickCare September 30, 2024 Thank you Kristi for the online review. We are thrilled to hear that you like all the information in one place and that you can access the information when needed. We truly appreciate you and all you do. Your insight and experience is extremely helpful. -PointClickCare Team KM Keishdalyann M. rn bsn Non-Profit Organization Management Used the software for: I used a free trial ### "Registered nurse" August 21, 2024 5.0 I love it, is a nice place. Is a beautufil place, nice and comfort Pros everything, i love all, im feel super comfort with the care and service,. Cons for the attention, i love it. They make a smile in my face. Review Source Response from PointClickCare September 10, 2024 Thank you so much Keishdalyann for your online review. We are thrilled to hear you are super comfortable with PointClickCare. We appreciate all you do and recognized the hardwork and compassion that RNs provide each and everyday to those we love. Thank you so much for all you do. -PointClickCare Team RW Robyne W. Sr Systems Specialist Hospital & Health Care Used the software for: 2+ years ### "PointClickCare Increases both Productivity and Efficiency" May 14, 2024 5.0 Overall, the Senior Living Core Platform is easy to learn, easy to use, and allows external users such as physicians, labs, radiology and even payer clearinghouses to integrate. "One-stop shopping" is always a good thing! Pros The ability to manage multiple applications within the one platform. The ability to integrate with external vendors increases productivity. Cons No implementation is easy, no matter which application you choose. It takes time to get everything scheduled and sometimes the time is protracted, and more support is needed. Reason for choosing Senior Living Core Platform It was at the request of Physicians, for the most part. In addition, one of the first questions that potential employees ask is "what software do you use?" Before we purchased PCC, some didn't come to work for us because we didn't have PCC. If you want to attract and maintain valuable employees, especially in this environment, PCC is the application of choice. Switched from [WellSky Long-Term Care](https://www.capterra.com/p/228008/WellSky-Long-Term-Care/) It was not advanced enough to sustain the current environment. Review Source Response from PointClickCare May 24, 2024 Thanks so much Robyne for the review. We are thrilled to hear that PointClickCare increases both Productivity and Efficiency. It sounds like Marketplace has been instrumental in helping improve your productivity and efficiency. We are thrilled to work with trusted partners that integrate with PointClickCare to improve workflow and processes for customers. Thanks so much for all you do we truly value your insight and feedback. - PointClickCare Team LL Lisa L. Administrator Hospital & Health Care Used the software for: 2+ years ### "Best Product for the Industry" September 25, 2023 5.0 Pros The most important features are the ability to have all documentation in one place that is accessible from anywhere, not just while in the facility and the ability to integrate with other systems like pharmacy, lab, and radiology. Cons The only con I see is cost. You have to make the decision to be "all in" because if you decide not to add a new feature due to cost, you will not have all the benefits of the system. Some times it feels like you are getting "nickled and dimed" but it's important to add features as they become available. Switched from [LTC](https://www.capterra.com/p/41270/LTC/) AHT wasn't user friendly and did not have all the features that PointClickCare offered including the ability to create your own forms and tools. Review Source Response from PointClickCare September 26, 2023 Thanks so much Lisa for your review. We couldn't agree more... it is extremely helpful for health care team members to have accessiblility to all the pertinent clinical documentation. Integration with other systems really helps to promote a collaborative care approach. We are thrilled you find value in integrations. Thanks for the feedback and insight on cost. We truly value your opinion. -PointClickCare Team CB Cindy B. Clinical Informatics and Compliance Manager Hospital & Health Care Used the software for: 2+ years ### "Our nurses love PCC" March 6, 2023 4.0 I think overall this is the best product on the market for Post Acute Senior Living at this time. Pros The software is easy for even our technological challenged team members. We are able to use the Senior Living Platform to streamline processes from admissions to daily care to billing services. We added lab and radiology results within the past year and this has been a valuable time saver. Cons There are a few glitches we have noticed that we are still waiting to be fixed by product support. There are some wonderful additional add ons that unfortunately we are just not able to budget and use at this time. Alternatives considered [MatrixCare Life Plan Community](https://www.capterra.com/p/165451/MatrixCare/) Reason for choosing Senior Living Core Platform As above Switched from [MatrixCare Life Plan Community](https://www.capterra.com/p/165451/MatrixCare/) Prior to using PCC, we were only using MatrixCare for billing, census management, MDS and care planning. The rest of our resident charts were paper. When planning to dive into an EHR, we decided the clinical advantages of PCC outweighed the business advantages of MatrixCare. Review Source Response from PointClickCare March 8, 2023 Hi Cindy, So glad to hear your nurses love PointClickCare. WE LOVE NURSES! We know how tirelessly they work to ensure our loved ones are well cared for and we admire their compassion and dedication. Love that you find PointClickCare easy to use and that it has been able to help streamline processes. Glad to hear lab and radiology has been a valuable time saver for you. Appreciate all the additional information. Your voice matters and we are certainly listening. PointClickCare Team HC Heather C. MDS Hospital & Health Care Used the software for: 1-2 years ### "PCC finding new features every day" February 2, 2023 4.0 It is important part of my work lift. With the discovery of new features and the updates PCC makes my workflow flow with ease. I am excited for the future and the new features that will hold. Pros MDS features. It helps to guide the user to submit the most accurate information with recommendations and warning to provide the MDS nurse with additional insight before signing and closing document. Cons The flow of the resident chart to the MAR. Wish there was an easier way to go back and forth while in the MAR to review information. Also wish that when you give a flu or other immunization as you sign it off in the MAR it takes you to the immunization record to assure the nurse is completing the required document. Review Source Response from PointClickCare February 13, 2023 Thanks so much Heather for the review and feedback. We are excited for the future as well and we look forward to continue to partner with you to provide industry solutions that ease workload, promote efficiency, communication and collaboration across the care journey. PointClickCare JH Jason H. Assistant Administrator Medical Practice Used the software for: 2+ years ### "Pcc" August 23, 2023 5.0 It helps us manage our workload Pros We have used pcc for almost 4 years, will never go back Cons Nothing we are happy with every thing that it does Alternatives considered [Priority Matrix](https://www.capterra.com/p/154116/Priority-Matrix/) Reason for choosing Senior Living Core Platform Point click care was a better solution for our facility Switched from [AHT TMS](https://www.capterra.com/p/203510/AHT-TMS/) It was so outdated and little support Review Source Response from PointClickCare September 12, 2023 Thank you so much Jason for the online review. We are thrilled that you have had such a great experience with PointClickCare. We truly appreciate all you do and value your expertise. - PointClickCare Team CP Cassondra P. Clinical Informatics Coordinator Hospital & Health Care Used the software for: 2+ years ### "PCC is more than just a software" January 24, 2023 5.0 I can't imagine doing this job without PointClickCare Pros PointClickCare works hard to be an industry leader and to help customers meet their requirements and streamline their processes. PointClickCare is easy to use and train staff on. PCC works to integrate with many vendors to assist in our daily workflow processes. Cons There are additional costs with additional modules which can add up quickly. Alternatives considered [MatrixCare Home Health & Hospice](https://www.capterra.com/p/81083/Brightree/) Reason for choosing Senior Living Core Platform PointClickCare had a superior product, more features and customer support. Review Source Response from PointClickCare February 2, 2023 Hi Cassondra, Thank you so much for your review. We are thrilled that you find PointClickCare easy to use and train staff. We also continue to grow our Marketplace with vendors that can help assist with daily workflow processes. We are happy to hear that this is helpful to you. We appreciate the feedback on cost as well. We will continue to work hard to help our customers solve industry problems . PointClickCare JB James B. IT Support Specialist Hospital & Health Care Used the software for: 1-2 years ### "Top Notch program" November 15, 2023 5.0 Visually appealing and easy to learn. I was in charge of training other employees and even the computer illiterate employees navigate your program with ease. Pros The implementation team was great to work with. Also, being able to troubleshoot without the help of technical support is amazing. The pulse community is extremely active (timely responses) and super friendly. Cons I always recommend others to use the pulse feature first instead of reaching out to technical support, as they are slow to respond and only give generic feedback. Most of the time they are no help at all, even if you provide all of the troubleshooting and documentation to support your issue. Review Source Response from PointClickCare December 20, 2023 Hi James, Thank you so much for your review. We love to hear that you feel PointClickCare is a Top Notch Program. We love that you are recommending that customers use the Pulse. We love connecting industry experts and the Pulse is a great place to do that. We appreciate you! PointClickCare Team CW Chandra W. RHIT, HIM Consultant Hospital & Health Care Used the software for: 2+ years ### "PointClickCare Senior Living - The best software for Senior Living" October 27, 2023 5.0 Pros That is has all of the functionality to document the care we provide, and support through documentation the care we provide. It is user friendly and efficient. Cons The inability to transfer from SNF to ALF seamlessly although that functionality is in progress now. Review Source Response from PointClickCare November 20, 2023 Chandra, We can't thank you enough for taking the time to share your insights about PointClickCare. We love that you feel PointClickCare is the best software for Senior Living and we appreciate your feedback regarding transfers from SNF to ALF. It is because of valued advocates like you that we are able to learn and grow as an organization and improve so that we can provide you and your team efficient solutions that solve industry challenges. PointClickCare Team BW Brittany W. RN MDS Hospital & Health Care Used the software for: 1-2 years ### "Review PCC" January 23, 2023 5.0 Overall I would say the experience has been good. I have used other platforms prior to. Pros I like the links within the software, the ability to link progress notes to care plans is a nice tool to utilize when following up/looking into falls. Cons The response time/ time it took for PCC to correct errors. While it was helpful that there work arounds, I feel the issues/errors took weeks. I am not sure the process in which they have to go thru to correct the issues, however as a user it is very frustrating. Alternatives considered [AODocs Document Management](https://www.capterra.com/p/148529/AODocs-Document-Management/) Reason for choosing Senior Living Core Platform Overall offered more streamline across the healthcare system along with continued updates and changes to better fit technology. Switched from [AODocs Document Management](https://www.capterra.com/p/148529/AODocs-Document-Management/) Overall offered more streamline across the healthcare system along with continued updates and changes to better fit technology. Review Source Response from PointClickCare February 2, 2023 Hi Brittany, Thanks so much for your review. Great to hear that you feel PointClickcare provides a more streamlined approach across the healthcare system. We value your opinion and appreciate your additional feedback. PointClickCare will continue to work toward enhancements that benefit our hardworking and compassionate customers. PointClickCare BD Becky D. rpn Medical Practice Used the software for: 2+ years ### "Senior Living Core Platform" September 25, 2023 5.0 It's a great platform for organizing and utilizing information quickly and accurately. Pros Is easy to use and helps me staff organized Cons can't think of any at this time. Applications is great Review Source Response from PointClickCare October 10, 2023 Thank you so much Becky for your review. We love to hear that PointClickCare is easy to use and helps you stay organized. We truly appreciate you and all you do. We value your expertise and insights. - PointClickCare Team JB Jessica B. Administrator Hospital & Health Care Used the software for: 2+ years ### "Core Platform - Great Start" September 25, 2023 5.0 Pros PCC gives you the basic tools you need to be informed and help staff direct care. From orders management, to progress notes. Point of Care and even risk management these tools allow staff to look up information quickly, document efficiently and provided the care residents need. Cons There are always little things could be improved, but overall its a sound product. Review Source Response from PointClickCare September 26, 2023 Thanks Jessica for your review. We are thrilled that PointClickCare is providing more efficiency for you and your team. -PointClickCare Team AL Amy L. Caregiver Hospital & Health Care Used the software for: 1-2 years ### "Easy to learn and efficient" February 26, 2023 5.0 Pros Super intuitive. If you know how to navigate an android or apple phone then you can definitely learn this software fast Cons I really don't have any complaints! This program does everything we need it to, I think it's perfectly designed! Review Source VR Verified Reviewer Director of Care Hospital & Health Care Used the software for: 2+ years ### "PCC is Fantastic!" January 23, 2023 5.0 Pros It re-wrote ease of so many things we do daily. Cons N/A - there is nothing we like least that is not resolved in one form or another. Review Source Response from PointClickCare February 8, 2023 Wow... thank you so much for this review. We love your passion and are thrilled that we can help ease daily tasks and processes. We are very happy that we when you need something we are able to help. Thanks so much for your feedback. We truly value the partnership. PointClickCare NM Nancy M. Healthcare Systems Administrator Individual & Family Services Used the software for: 2+ years ### "The only software that a Senior Living Facility needs" September 28, 2023 5.0 It meets and exceeds our needs. Pros It is bundled with our Skilled Nursing Software and tailored to our needs. Cons I have not encountered any Cons. It meets all of our needs and we have not had any issues. Review Source Response from PointClickCare October 10, 2023 Thanks so much for the review Nancy, So happy to hear you say the only Senior Living Software you need. Glad you hear it meets and exceeds your needs. We truly appreciate you and all you do. We value your expertise. -PointClickCare Team KM Kelly M. Director of Reimbursement Hospital & Health Care Used the software for: 1-2 years ### "Easy product to use!" March 21, 2024 5.0 Pros Ease of use. Easy to find reports, monitor information using the Dashboards. Census is a breeze to process and I like how easy it is to bill! Cons At this time there isn't anything I can think of. :) Review Source Response from PointClickCare April 5, 2024 Hi Kelly, Thank you so much for the review. We are thrilled you find PointClickCare easy to use and that you use the dashboards to monitor information. Love to hear that census is a breeze to process. We are thrilled to partner with you to improve processes and streamline workflows. - PointClickCare Team Thank you so much for all you do. We truly value your expertise. oJ olivia J. Resident Medication Aide Hospital & Health Care Used the software for: 2+ years ### "To give the best, we must use the BEST!" March 15, 2023 5.0 Pros The entire layout of PCC is a seamless process. From the overall color scheme, down to reports and charting. The navigation of the system is a priceless one. Personally, I enjoy the progress note section. It is easy to use, very functional and something I use daily. Cons None. This platform is amazing just like it is! I love all of the features. Review Source Response from PointClickCare April 19, 2023 Hi Olivia, We love your title! We also think our customers are the BEST! We can't thank you enough for your partnership, support and advocacy. We love that you feel the layout of PointClicKCare is seamless and the navigation is priceless. Thank you so very much! We truly appreciate your expertise and advocacy. Please continue to connect with us on the Pulse our online community. The PointClickCare Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.