# Page 2 | Senior Living Core Platform Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Senior Living Core Platform the right Assisted Living solution for you? Explore 63 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/209867/Senior-Living-Core-Platform/reviews --- Senior Living Core Platform 4.7 (63) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 30th, 2026 # Page 2 - Reviews of Senior Living Core Platform ## Showing most helpful reviews Showing 26-50 of 63 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JB Jeffrey B. Junior Systems Administrator Hospital & Health Care Used the software for: 6-12 months ### "PCC is Great" February 5, 2025 5.0 Overall, my experience has been a learning experience, but it's for the better. Pros The integration with Single Sign On Identity Providers. Cons Not being able to select which users require 2FA with authenticator vs SSO Reason for choosing Senior Living Core Platform Our facility is Senior Living, it makes more sense for this organization. Review Source Response from PointClickCare February 10, 2025 Thanks so much for your online review, Jeffrey. We are happy to hear that the Single Sign-on Identity Providers is a pro for you and your organization and that you feel PointClickCare is great. We appreciate you and all you do. Thank you for taking the time to share your thoughts. -PointClickCare Team JM Jamie M. Patient Account Representative Hospital & Health Care Used the software for: 2+ years ### "Love Point Click Care" March 6, 2025 5.0 Overall experience is great! I am so happy we switched to PCC. Pros Very user friendly and great customer service if you need help. Cons Somethings needs a little more training on. Switched from [MEDITECH Expanse](https://www.capterra.com/p/99070/Practice-Management-Solution/) Meditech did not meet our standards. Was not an effective program for us. Review Source Response from PointClickCare March 7, 2025 Thank you so much, Jamie, for completing an online review. We are thrilled to hear that you love PointClickCare and find it user friendly with great customer service. Thanks so much for the feedback on training needs. We are pleased to have you as a trusted partner in care. -PointClickCare Team JB Jessica B. Medical records director Hospital & Health Care Used the software for: 2+ years ### "Minimal use, but it's good!" January 17, 2025 4.0 Pros It's great overall, I don't think I use it for very much vs. how much it can actually do, but it mostly works for what I need it for! Cons My complaints are all small things, like wishing that completion dates were listed next to assessments for example (instead of having to go into each one to see what date it was locked). A few usability complaints, I suppose, but nothing major! Review Source Response from PointClickCare February 10, 2025 Hi Jessica, Thanks so much for sharing your review. We are glad to hear that you feel PointClickCare is great overall. We have some really great Virtual Instructor Led Sessions, SmartZone courses, and our online customer community Pulse that could help you with utilization. Thank you for your insight and feedback on assessment completion dates. -PointClickCare Team TZ Tara Z. HIM Hospital & Health Care Used the software for: 2+ years ### "PCC is the BEST" March 12, 2025 5.0 Pros SO easy to use. You can "Make it your Own" Cons sometimes Making it your own can be time consuming. Review Source Response from PointClickCare March 24, 2025 Thanks so much for completing an online review, Tara. We are thrilled to hear you think PointClickCare is the best. We can't thank you enough for all you do and truly believe that healthcare workers are the best. The sacrifices you make for those you care for are inspiring. We truly appreciate all you do and value your expertise and insight. -PointClickCare Team JG Joseph G. Nursing Supervisor Hospital & Health Care Used the software for: 1-2 years ### "PCC has been a true upgrade for our community" March 12, 2025 5.0 Great for charting categories. Easy order entry and MARS for med pass. Pros PCC has everything our community needs to do our meds, documentation and reporting. Cons Nothing at this time that I can think of. Review Source Response from PointClickCare March 24, 2025 Thanks so much, Joseph, for taking the time to complete an online review. We love to hear that PointClickCare was an upgrade for your community and that you and your team can easily find everything you need in one space. We are fortunate to have you as a valued partner and appreciate all you do. -PointClickCare Team AH Allen H. IT Operations Medical Practice Used the software for: 1-2 years ### "Point Click Care is a solid base for our medical facility" April 11, 2025 5.0 I've enjoyed engaging with Point Click Care. I've also enjoyed watching a number of feature requests come to fruition. Pros There's always something improving within Point Click Care. Cons The UI is a little dated, and some of the options can be inflexible.. however that's also expected in a product with such a broad feature set. Review Source Response from PointClickCare April 21, 2025 Thank you, Allen, for taking the time to complete an online review. We are thrilled to hear that you feel PointClickCare is a solid base for your medical facility and that you enjoyed watching many feature requests come to fruition. We value your partnership and appreciate your feedback and expertise. - PointClickCare Team aC amanda C. LPN Hospital & Health Care Used the software for: 6-12 months ### "point click care from LPN" December 17, 2024 5.0 was overwhelming to learn at first but once walked through it is pretty simple. Pros resident information is easily accessed. Cons password is required multiple times when doing a complex order Review Source Response from PointClickCare December 30, 2024 Hi Amanda, Thanks so much for the review. We are thrilled to hear that resident information is easily accessed in PointClickCare. We do understand that password requirements may be frustrating at times, but we want to ensure the privacy of PHI. We do appreciate your understanding. Thanks so much for all you do! - PointClickCare Team LB Lacey B. lpn Health, Wellness and Fitness Used the software for: Less than 6 months ### "The easy core" March 5, 2025 4.0 Pros what I liked the most is the unique style and easy learning. Cons n/a there wasn't anything I disliked about the platform. Review Source Response from PointClickCare March 7, 2025 Thanks Lacey for taking the time to complete an online review. We are thrilled to hear that PointClickCare is easy to learn and that you didn't dislike anything. We can't thank you enough for your partnership and genuinely value all you do. -PointClickCare Team KM Keishdalyann M. rn bsn Non-Profit Organization Management Used the software for: I used a free trial ### "Registered nurse" August 21, 2024 5.0 I love it, is a nice place. Is a beautufil place, nice and comfort Pros everything, i love all, im feel super comfort with the care and service,. Cons for the attention, i love it. They make a smile in my face. Review Source Response from PointClickCare September 10, 2024 Thank you so much Keishdalyann for your online review. We are thrilled to hear you are super comfortable with PointClickCare. We appreciate all you do and recognized the hardwork and compassion that RNs provide each and everyday to those we love. Thank you so much for all you do. -PointClickCare Team RW Robyne W. Sr Systems Specialist Hospital & Health Care Used the software for: 2+ years ### "PointClickCare Increases both Productivity and Efficiency" May 14, 2024 5.0 Overall, the Senior Living Core Platform is easy to learn, easy to use, and allows external users such as physicians, labs, radiology and even payer clearinghouses to integrate. "One-stop shopping" is always a good thing! Pros The ability to manage multiple applications within the one platform. The ability to integrate with external vendors increases productivity. Cons No implementation is easy, no matter which application you choose. It takes time to get everything scheduled and sometimes the time is protracted, and more support is needed. Reason for choosing Senior Living Core Platform It was at the request of Physicians, for the most part. In addition, one of the first questions that potential employees ask is "what software do you use?" Before we purchased PCC, some didn't come to work for us because we didn't have PCC. If you want to attract and maintain valuable employees, especially in this environment, PCC is the application of choice. Switched from [WellSky Long-Term Care](https://www.capterra.com/p/228008/WellSky-Long-Term-Care/) It was not advanced enough to sustain the current environment. Review Source Response from PointClickCare May 24, 2024 Thanks so much Robyne for the review. We are thrilled to hear that PointClickCare increases both Productivity and Efficiency. It sounds like Marketplace has been instrumental in helping improve your productivity and efficiency. We are thrilled to work with trusted partners that integrate with PointClickCare to improve workflow and processes for customers. Thanks so much for all you do we truly value your insight and feedback. - PointClickCare Team LL Lisa L. Administrator Hospital & Health Care Used the software for: 2+ years ### "Best Product for the Industry" September 25, 2023 5.0 Pros The most important features are the ability to have all documentation in one place that is accessible from anywhere, not just while in the facility and the ability to integrate with other systems like pharmacy, lab, and radiology. Cons The only con I see is cost. You have to make the decision to be "all in" because if you decide not to add a new feature due to cost, you will not have all the benefits of the system. Some times it feels like you are getting "nickled and dimed" but it's important to add features as they become available. Switched from [LTC](https://www.capterra.com/p/41270/LTC/) AHT wasn't user friendly and did not have all the features that PointClickCare offered including the ability to create your own forms and tools. Review Source Response from PointClickCare September 26, 2023 Thanks so much Lisa for your review. We couldn't agree more... it is extremely helpful for health care team members to have accessiblility to all the pertinent clinical documentation. Integration with other systems really helps to promote a collaborative care approach. We are thrilled you find value in integrations. Thanks for the feedback and insight on cost. We truly value your opinion. -PointClickCare Team CB Cindy B. Clinical Informatics and Compliance Manager Hospital & Health Care Used the software for: 2+ years ### "Our nurses love PCC" March 6, 2023 4.0 I think overall this is the best product on the market for Post Acute Senior Living at this time. Pros The software is easy for even our technological challenged team members. We are able to use the Senior Living Platform to streamline processes from admissions to daily care to billing services. We added lab and radiology results within the past year and this has been a valuable time saver. Cons There are a few glitches we have noticed that we are still waiting to be fixed by product support. There are some wonderful additional add ons that unfortunately we are just not able to budget and use at this time. Alternatives considered [MatrixCare Life Plan Community](https://www.capterra.com/p/165451/MatrixCare/) Reason for choosing Senior Living Core Platform As above Switched from [MatrixCare Life Plan Community](https://www.capterra.com/p/165451/MatrixCare/) Prior to using PCC, we were only using MatrixCare for billing, census management, MDS and care planning. The rest of our resident charts were paper. When planning to dive into an EHR, we decided the clinical advantages of PCC outweighed the business advantages of MatrixCare. Review Source Response from PointClickCare March 8, 2023 Hi Cindy, So glad to hear your nurses love PointClickCare. WE LOVE NURSES! We know how tirelessly they work to ensure our loved ones are well cared for and we admire their compassion and dedication. Love that you find PointClickCare easy to use and that it has been able to help streamline processes. Glad to hear lab and radiology has been a valuable time saver for you. Appreciate all the additional information. Your voice matters and we are certainly listening. PointClickCare Team DL Danielle L. EHR Clinical Consultant Information Technology and Services Used the software for: 1-2 years ### "Point Click Care Senior Living Review " January 12, 2024 5.0 Pros Point of Care is a great feature for CNA documentation. Utilzing the dashboard to see real time the progress of documentation is key for leadership. The lookback feature in tasks and reports is very important for nursing to do a review of documentation easily when asked. The ability to follow up on your own or another colleagues progress note is a wonderful feature. This allows comprehensive charting on key items as it relates to the resident. Cons I wish that immunizations that are documented on eMAR would flow to the immunization tab in point click care. This would be a great optimization. Review Source Response from PointClickCare March 26, 2024 Thank you Danielle for sharing your insight. We are thrilled that you feel POC is a great feature for CNA documentation and that the dashboards provide you real time progress of documentation. We also greatly appreciate your feedback regarding immunizations and eMAR. HC Heather C. MDS Hospital & Health Care Used the software for: 1-2 years ### "PCC finding new features every day" February 2, 2023 4.0 It is important part of my work lift. With the discovery of new features and the updates PCC makes my workflow flow with ease. I am excited for the future and the new features that will hold. Pros MDS features. It helps to guide the user to submit the most accurate information with recommendations and warning to provide the MDS nurse with additional insight before signing and closing document. Cons The flow of the resident chart to the MAR. Wish there was an easier way to go back and forth while in the MAR to review information. Also wish that when you give a flu or other immunization as you sign it off in the MAR it takes you to the immunization record to assure the nurse is completing the required document. Review Source Response from PointClickCare February 13, 2023 Thanks so much Heather for the review and feedback. We are excited for the future as well and we look forward to continue to partner with you to provide industry solutions that ease workload, promote efficiency, communication and collaboration across the care journey. PointClickCare JH Jason H. Assistant Administrator Medical Practice Used the software for: 2+ years ### "Pcc" August 23, 2023 5.0 It helps us manage our workload Pros We have used pcc for almost 4 years, will never go back Cons Nothing we are happy with every thing that it does Alternatives considered [Priority Matrix](https://www.capterra.com/p/154116/Priority-Matrix/) Reason for choosing Senior Living Core Platform Point click care was a better solution for our facility Switched from [AHT TMS](https://www.capterra.com/p/203510/AHT-TMS/) It was so outdated and little support Review Source Response from PointClickCare September 12, 2023 Thank you so much Jason for the online review. We are thrilled that you have had such a great experience with PointClickCare. We truly appreciate all you do and value your expertise. - PointClickCare Team CP Cassondra P. Clinical Informatics Coordinator Hospital & Health Care Used the software for: 2+ years ### "PCC is more than just a software" January 24, 2023 5.0 I can't imagine doing this job without PointClickCare Pros PointClickCare works hard to be an industry leader and to help customers meet their requirements and streamline their processes. PointClickCare is easy to use and train staff on. PCC works to integrate with many vendors to assist in our daily workflow processes. Cons There are additional costs with additional modules which can add up quickly. Alternatives considered [MatrixCare Home Health & Hospice](https://www.capterra.com/p/81083/Brightree/) Reason for choosing Senior Living Core Platform PointClickCare had a superior product, more features and customer support. Review Source Response from PointClickCare February 2, 2023 Hi Cassondra, Thank you so much for your review. We are thrilled that you find PointClickCare easy to use and train staff. We also continue to grow our Marketplace with vendors that can help assist with daily workflow processes. We are happy to hear that this is helpful to you. We appreciate the feedback on cost as well. We will continue to work hard to help our customers solve industry problems . PointClickCare TS Tanya S. Staff Development Director/ Clinical Informatics Specialist Health, Wellness and Fitness Used the software for: 2+ years ### "The Power of PCC " January 23, 2023 4.0 Pros Ease of use for all end users regardless of position. The Resource Hub is a great place for anyone to get help, find Product news, Enrollment to live trainings, or connect with other PCC users through the Pulse online Community Portal. Customizations of assessment/evaluations to capture information for your specific corporation.EHR scorecard allows you to see your organizations score compared to others in your peer group. Cons We are a multi facility community and if there was one thing I could wish for was being able to pull all information from one level to another. Review Source Response from PointClickCare February 2, 2023 Hi Tanya, Thank you so much for your review. We are happy to hear that you find PointClickCare easy to use and that the Resource Hub is a great place for support. We appreciate and value your additional feedback and we will continue to work hard to enhance our solutions to help you and your organization streamline processes. PointClickCare CW Chandra W. RHIT, HIM Consultant Hospital & Health Care Used the software for: 2+ years ### "PointClickCare Senior Living - The best software for Senior Living" October 27, 2023 5.0 Pros That is has all of the functionality to document the care we provide, and support through documentation the care we provide. It is user friendly and efficient. Cons The inability to transfer from SNF to ALF seamlessly although that functionality is in progress now. Review Source Response from PointClickCare November 20, 2023 Chandra, We can't thank you enough for taking the time to share your insights about PointClickCare. We love that you feel PointClickCare is the best software for Senior Living and we appreciate your feedback regarding transfers from SNF to ALF. It is because of valued advocates like you that we are able to learn and grow as an organization and improve so that we can provide you and your team efficient solutions that solve industry challenges. PointClickCare Team BW Brittany W. RN MDS Hospital & Health Care Used the software for: 1-2 years ### "Review PCC" January 23, 2023 5.0 Overall I would say the experience has been good. I have used other platforms prior to. Pros I like the links within the software, the ability to link progress notes to care plans is a nice tool to utilize when following up/looking into falls. Cons The response time/ time it took for PCC to correct errors. While it was helpful that there work arounds, I feel the issues/errors took weeks. I am not sure the process in which they have to go thru to correct the issues, however as a user it is very frustrating. Alternatives considered [AODocs Document Management](https://www.capterra.com/p/148529/AODocs-Document-Management/) Reason for choosing Senior Living Core Platform Overall offered more streamline across the healthcare system along with continued updates and changes to better fit technology. Switched from [AODocs Document Management](https://www.capterra.com/p/148529/AODocs-Document-Management/) Overall offered more streamline across the healthcare system along with continued updates and changes to better fit technology. Review Source Response from PointClickCare February 2, 2023 Hi Brittany, Thanks so much for your review. Great to hear that you feel PointClickcare provides a more streamlined approach across the healthcare system. We value your opinion and appreciate your additional feedback. PointClickCare will continue to work toward enhancements that benefit our hardworking and compassionate customers. PointClickCare MD Melissa D. Director of Clinical IT Hospital & Health Care Used the software for: 2+ years ### "Continues to Grow" September 25, 2023 4.0 Overall, we are happy with the product but look forward to the growth. Pros The ease of use and ability to customize the software make PCC a great choice. Cons The platform continues to have room to grow. The ability to meet the trigger requirements for the unique situations is lacking. Reason for choosing Senior Living Core Platform Third party assessment recommendation Review Source Response from PointClickCare September 26, 2023 Hi Melissa, Thank you so much for your review. We are thrilled you find PointClickCare easy to use and customize. We are certainly continuing to grow and we owe that to our customers. Their insight and feedback is invaluable. PointClickCare Team JB Jessica B. Administrator Hospital & Health Care Used the software for: 2+ years ### "Core Platform - Great Start" September 25, 2023 5.0 Pros PCC gives you the basic tools you need to be informed and help staff direct care. From orders management, to progress notes. Point of Care and even risk management these tools allow staff to look up information quickly, document efficiently and provided the care residents need. Cons There are always little things could be improved, but overall its a sound product. Review Source Response from PointClickCare September 26, 2023 Thanks Jessica for your review. We are thrilled that PointClickCare is providing more efficiency for you and your team. -PointClickCare Team sS stacie S. MDS Hospital & Health Care Used the software for: 2+ years ### "review of using point click care" August 23, 2023 5.0 When I have time I explore in the reports and find additional information Pros The access to all charts at your fingertips Cons I need more training in areas, I feel that many of the users here did not get the training they need Review Source Response from PointClickCare September 19, 2023 Hi Stacie, Thank so much for your review. We truly appreciate your feedback and value your insights. Glad to hear that is is helpful for you to have access to the entire record at your fingertips. We appreciate the information on training. We do have some tools available that may be able to help with additional training. Our Resource Hub provides access to Support Me (area to search for knowledge articles, helps files and create support cases), Train Me (area to search and access eCourses for individual solution training), Enroll Me (area to enroll in virtual instructor led sessions), Connect Me (area to connect with other industry experts to network, learn and grow). I hope this helps. Please feel free to reach out on the Pulse, our online community or customer support for additional information. - PointClickCare Team VR Verified Reviewer Director of Care Hospital & Health Care Used the software for: 2+ years ### "PCC is Fantastic!" January 23, 2023 5.0 Pros It re-wrote ease of so many things we do daily. Cons N/A - there is nothing we like least that is not resolved in one form or another. Review Source Response from PointClickCare February 8, 2023 Wow... thank you so much for this review. We love your passion and are thrilled that we can help ease daily tasks and processes. We are very happy that we when you need something we are able to help. Thanks so much for your feedback. We truly value the partnership. PointClickCare NM Nancy M. Healthcare Systems Administrator Individual & Family Services Used the software for: 2+ years ### "The only software that a Senior Living Facility needs" September 28, 2023 5.0 It meets and exceeds our needs. Pros It is bundled with our Skilled Nursing Software and tailored to our needs. Cons I have not encountered any Cons. It meets all of our needs and we have not had any issues. Review Source Response from PointClickCare October 10, 2023 Thanks so much for the review Nancy, So happy to hear you say the only Senior Living Software you need. Glad you hear it meets and exceeds your needs. We truly appreciate you and all you do. We value your expertise. -PointClickCare Team MG Michele G. Support Services Billing Specialist Hospital & Health Care Used the software for: 2+ years ### "PCC For Your Senior Living Needs" January 24, 2023 5.0 Pros I like the way you can store everything you need on the Resident's record. Cons If you use different levels of care, they don't talk to each other. Review Source Response from PointClickCare February 2, 2023 Hi Michele, Thank you so much for your review. It certainly is nice to have everything in one place. We are thrilled that you like this feature. We truly appreciate your additional feedback and will continue to work tirelessly to enhance our solutions to help our valued customers solve industry problems. PointClickCare Talk to a Capterra advisor for free and get results within 15 minutes.