# Cypher IQ Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Cypher IQ the right Task Management solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/209873/Cypher-IQ/reviews

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Cypher IQ

4.8 (14)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Cypher IQ

Ease of use

4.6

Customer Service

4.9

## Showing most helpful reviews

Showing 1-14 of 14 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JS

Jamie S.  
Director  
Food & Beverages  
Used the software for: 2+ years

### "AIDA Cypher IQ partnership"

December 5, 2023

5.0

Amazing company to deal with and very good at getting the best efficiencies for your business. overall, they just get it.

Pros

They listen to our needs and somehow have come up with our custom-built CRM that caters all our business requirements.

Cons

Nothing as yet and we have been with them from the start.

Switched from

[TrackVia](https://www.capterra.com/p/134095/TrackVia/)

It couldn't do everything we required it to do.

Review Source

LC

Luke C.  
Manager  
Wholesale  
Used the software for: 2+ years

### "Do business the way you want"

December 7, 2023

5.0

Pros

The only system that matches your current processes. No need to learn new procedures. This makes the system easy and intuitive to follow.

Cons

Nothing. As if we find something that we don't like, its a simple conversation and the issue get removed or changed.

Switched from

[Dynamics 365 Business Central](https://www.capterra.com/p/212111/Dynamics-365-Business-Central/)

More flexibility, better integration with other systems.

Review Source

FW

Frances W.  
CFO  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "CIQ"

September 16, 2020

4.0

Very good, support is excellent and overall system is easy to use.

Pros

Ease of use and span of capabilities. Allows electronic approvals of all items being processed in CIQ

Cons

minor requirements for our company - order of screens could be better for end users

Review Source

JD

Jono D.  
Managing Director  
Civic & Social Organization  
Used the software for: 1-2 years

### "Finance and marketing overhaul"

March 5, 2021

5.0

Very positive. Proactive management team with thorough understanding / appreciation of our business processes has allowed for implementation to be pain free and

Pros

\- built forms to streamline our new employee recruitment applications - streamlined onboarding new clients to database - provide financial oversight of purchase orders, reimbursements & invoice generations - tracking and form search capacity/functionality - ability to imbed all forms into website for improved user experience - workflow customisation capacity

Cons

Change management. More an internal learning. Like any time you introduce a new system or process the change of employee behaviour is integral. It’s something we’ve learned and ensure we focus on when implementing new ways to do things.

Switched from

[WorkflowMax](https://www.capterra.com/p/226306/WorkflowMax/)

Limited functionality and customisation opportunities. Much improved business specific workflows and processes now in place.

Review Source

MM

Matthew M.  
HSEC Manager  
Mining & Metals  
Used the software for: 2+ years

### "IQ Cypher - The total package a game changer for Mainstream Industries"

August 12, 2021

5.0

Mainstream Industries was consistently won awards for Best WHS Management System since implementing the Cypher IQ digital platform into the business. \[SENSITIVE CONTENT\] and team have worked with Mainstream Industries to assist in evolving the digital platform to accommodate the ever changing needs and wants off not only Mainstream Industries business but the reporting needs of our clients.

Pros

The ability to assist in the compliance processes for ISO Accreditation especially for business enterprises of all sizes. The ease of use especially for employees of all levels of education and knowledge. Security features for assigning access and ease of using reporting tools.

Cons

Tutorial videos need to be updated as the platform advances.

Reason for choosing Cypher IQ

The ability to tailor the product to the needs of the business.

Review Source

CW

Chad W.  
CEO  
Education Management  
Used the software for: 2+ years

### "Forsythes Training "

December 5, 2023

5.0

Pros

API integration , customisable workflow, dashboard

Cons

Documentation of the system for training new staff

Review Source

PB

Phillip B.  
Finance Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "Seamless Finance workflows"

December 6, 2023

4.0

It has been a journey for both parties however we would now not be able to function without these workflows. Our timing was fortunate as the workflows were put in place pre COVID and we would not have been able to function during that period without them. This has contributed to our paperless Finance section. Any changes have been integrated and the system improved over time. A pleasant experience overall.

Pros

Their understanding of our requirements. Designing and customising processes that meet our needs in an organisation with staff placed in many locations, a number of which are remote.

Cons

The only con would be the odd snag, however these have been dealt with in a timely manner.

Review Source

AA

Adam A.  
Director  
Marketing and Advertising  
Used the software for: 1-2 years

### "Best Tool in our Toolbox"

March 20, 2024

5.0

Service has been amazing and their understanding of business and commercial needs helps provide the best solution for our unique business.

Pros

Ease of set-up, customisable to our business and work processes, great value for money, amazing customer service from Australian based team, and high user adoption amongst our team.

Cons

I can not fault the product or the service.

Review Source

PR

Phil R.  
National Business Development  
Hospital & Health Care  
Used the software for: 2+ years

### "Cypher IQ and Workflow Automation - Have a look "

December 5, 2023

5.0

Fantastic, it has improved our workflow and increased our interactions with clients in an automated and structured setting.

Pros

Custom solution to our situation and business objectives. Person interaction, face to face consultation around designing the software to suit our needs. Customer focused.

Cons

Hard to visualise concept to introduction initially.

Reason for choosing Cypher IQ

Customer focused, face to face, local Australian company with flexible approach. Value for Money

Review Source

MG

Marg G.  
Finance Officer  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Summary"

September 30, 2020

5.0

In 3 years I have not had a problem that \[SENSITIVE CONTENT HIDDEN\] and his team could not fix.

Pros

\[SENSITIVE CONTENT HIDDEN\] has been with me every Step of the way, without his support this process would not have been as easy. When I researched toe product it was not easy to get a system that could handle our delegations. we are an NGO coming under the banner of Health, so we have certain obligations to meet. This company and \[SENSITIVE CONTENT HIDDEN\] accommodated all our requirements.

Cons

I Don't have any, Cypher IQ and the team have resolved any small issues that came up during it implementation process, All in all there was nothing major.

Reason for choosing Cypher IQ

They accommodated all our requirements, if I did want to change something, it was not a problem.I was the one that researched this system, . I was required to present all options, with my recommendation, Pros & Cons to management and the board, \[SENSITIVE CONTENT HIDDEN\] supported me through the whole process.Our \[SENSITIVE CONTENT HIDDEN\] has changed and introduced new processes to Cypher IQ, they have delivered every time.

Review Source

KC

Kathy C.  
WHS Consultant  
Construction  
Used the software for: 1-2 years

### "Cypher IQ - WHS System Automation Review"

December 11, 2023

5.0

Every interaction myself or my clients have had with \[sensitive content hidden\] and the Cypher IQ team has been professional and efficient. If you are looking at automating any of your businesses processes make sure you call the Cyper IQ team to discuss your needs.

Pros

I like that Cypher IQ is a workflow management system that adapts to many applications within any business. The ability it gives businesses to be able to customize the system to their compliance and management requirements is second to no system I have used for WHS management.

Cons

There is not anything I can say I dislike about Cypher IQ.

Review Source

LP

Lisa P.  
Accounts Officer  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "CIQ is a great customised product that meets our needs"

September 29, 2020

4.0

Pros

The ability for data to interact with our accounting software. This has reduced our data entry significantly and our role has changed to verification/checking of data.

Cons

CIQ was a new system/product when we came on board so we have kind of paved the way when implementing new concepts/processes. Whilst there is greater flexibility and freedom, it isn't always clear what is available until we ask.

Review Source

LC

Lisa C.  
Senior Accounts Payable Officer  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Cypher "

March 11, 2021

5.0

We process petty cash for around 150 houses and Cypher has reduced processing time by up to half a day which is fantastic. I use the system for money requests and can see easily at a glance which are to be actioned and which are waiting for information to be uploaded

Pros

I love how I can easily locate information i need, it is easy to use for our staff in services across the country. I can view in the one area and easily process for uploading in Finance System we use.

Cons

The filing cabinet. I would like to be able to see more detail without having to drill in

Reason for choosing Cypher IQ

Simplicity of the program allowed us to see how easy it would be to roll out to the entire organisation, not complicated, just user friendly

Review Source

TP

Taryn P.  
Accounts Manager  
Construction  
Used the software for: Less than 6 months

### "Review "

March 31, 2021

5.0

Pros

User friendly for our on-site staff Simple to navigate for our office staff

Cons

That the program is often slow to load and process data. We have found that it is not mobile friendly on a Samsung and Google phone. However, it is okay on an Apple device.

Reason for choosing Cypher IQ

The flexibility that was offered with the program.

Review Source

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