--- title: "Dropsuite Email Backup Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Dropsuite Email Backup Software - reviews, pricing plans, popular comparisons to other Backup products and more." source_url: "https://www.capterra.com/p/209910/Email-Backup/" page_type: "product" language: "en" --- # Dropsuite Email Backup Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Dropsuite Email Backup ## What is Dropsuite Email Backup? Dropsuite is a cloud software platform enabling businesses and organizations globally to easily backup, recover and protect their important business information. Dropsuite’s commitment to advanced, secure, and scalable cloud technologies keeps us in the forefront of the industry and makes us the choice of leading IT Administrators and Service Providers globally. ## What is Dropsuite Email Backup used for? [Backup](https://www.capterra.com/backup-software/)[Business Continuity](https://www.capterra.com/business-continuity-software/)[Data Loss Prevention](https://www.capterra.com/data-loss-prevention-software/) Top alternative Featured Overall rating Based on 28 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 0% Starting price $3 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Dropsuite Email Backup?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.ninjaOne.com&name=Dropsuite Email Backup) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Dropsuite Email Backup 4.6 (28) VS. [4.6 (1,201)](https://www.capterra.com/p/171884/IDrive/reviews/) Starting Price $3 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (28) Ease Of Use 4.5 (1,201) Value For Money 4.6 (25) Value For Money 4.7 (1,039) Customer Service 4.2 (23) Customer Service 4.5 (726) ## Dropsuite Email Backup alternatives [4.6 (375)](https://www.capterra.com/p/163343/Backup-and-Recovery/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [0.0](https://www.capterra.com/p/187322/RecoveryManager-Plus/#reviews) Starting price $475.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Salesforce Backup](https://www.capterra.com/p/265572/Salesforce-Backup/) [4.8 (80)](https://www.capterra.com/p/265572/Salesforce-Backup/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars Highest Rated [NAKIVO Backup & Replication](https://www.capterra.com/p/161328/NAKIVO/) [4.8 (463)](https://www.capterra.com/p/161328/NAKIVO/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/209910/Email-Backup/alternatives/) ## FAQs about Dropsuite Email Backup Overview ### Which roles and teams benefit most from Dropsuite Email Backup? Dropsuite Email Backup is most used by IT leaders, technical support teams, and business owners who need reliable email protection and fast recovery. Directors, managers, and security-focused teams use it to preserve Microsoft 365 data, support compliance, and restore messages quickly, while executives rely on it to reduce operational risk and downtime. Answer based on 28 reviews Overview ### What company size and industries is Dropsuite Email Backup built for? Dropsuite Email Backup is built primarily for small businesses, which make up 93% of reviewers, especially Information Technology and Services firms at 54%. It serves Managed Service Providers and internal IT teams, with additional use in Computer and Network Security at 14% and Telecommunications at 7%, mainly for backup. Answer based on 28 reviews Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of Dropsuite Email Backup? Dropsuite Email Backup offers automatic backup, continuous backup, backup scheduling, and backup and recovery for email data. It also includes archiving and retention, data recovery, audit trail, encryption, role-based permissions, reporting and analytics, and eDiscovery, plus web access/restoration and third-party integrations. Integrations ### Which third-party tools and platforms does Dropsuite Email Backup integrate with? Dropsuite Email Backup connects natively to Microsoft SharePoint, OneDrive, ConnectWise PSA, ConnectWise Automate, Autotask PSA, Google Cloud Operations Suite, and ACCOUNTS. These integrations cover file storage, backup, and PSA or operations platforms used to manage email and related Microsoft 365 data. Answer based on 10 reviews Getting Started and Support ### What training and onboarding options does Dropsuite Email Backup offer? Dropsuite Email Backup provides live online sessions, webinars, documentation, and videos for training. Live online sessions and webinars support guided instruction, while documentation and videos give teams self-paced reference material for setup and feature review. Answer based on 1 reviews Getting Started and Support ### What customer support options does Dropsuite Email Backup offer? Dropsuite Email Backup provides email/help desk, FAQ/forum, and 24/7 live rep support. User feedback suggests support can be helpful, but response times are sometimes slow, with a few cases where follow-up took longer than expected. That timing issue appears to be the main frustration. Answer based on 1 reviews ## Features AI summary Based on 2,604 Backup reviews Capterra reviewers point to these as the backup features buyers value most: - **Backup and Recovery** (**74%** of reviewers rated this feature as critical) - **Secure Data Storage** (**65%**) - **Disaster Recovery** (**65%**) Dropsuite Email Backup supports all three of the top features reviewers prioritize: **Backup and Recovery**, **Secure Data Storage**, and **Disaster Recovery**. Together, these capabilities help businesses protect email data, keep stored information safe, and restore operations quickly after data loss or service disruption, allowing teams to maintain continuity and reduce risk. Backup and Recovery 4.6 (9) 77.78% of 9 reviewers that rated this feature as important or highly important Create backups and provide methods to recover deleted/lost data Secure Data Storage 4.8 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Securely stores data to prevent data loss or breaches Cloud Backup 4.8 (13) 84.62% of 13 reviewers that rated this feature as important or highly important Process of backing up of files and applications to cloud-based remote servers for protection of data Backup Scheduling 4.1 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Schedule automatic backups by selecting the frequency of data backup jobs Encryption 4.4 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Convert data into a code for security Backup Log 4.4 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Records the events that occur during a backup process Dropsuite Email Backup 43 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Automatic Backup: Data is backed up automatically to prevent data loss - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - Backup Log: Records the events that occur during a backup process - Backup Scheduling: Schedule automatic backups by selecting the frequency of data backup jobs - Cloud Backup: Process of backing up of files and applications to cloud-based remote servers for protection of data - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Continuous Backup: Backup of computer data automatically saving a copy of every change made to that data - Data Migration: Move from one database to another, or upgrade the version of database software being used - Data Recovery: Ability to restore deleted, hidden, or lost data from an email server/system - Data Replication: Process of copying and storing data in more than one site or node - Data Storage Management: Manage and store data in a database - Disaster Recovery: Plan and implement business continuity measures in case of unforeseen events - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Emergency Notification: Automatically send mass notifications or alerts for any emergency or crisis - Encryption: Convert data into a code for security - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Incremental Backup: Copy only the new data that has been changed or created since the previous backup - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduled/Automated Reports: Set a time to generate routine reports automatically - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Version Control: Track revisions and updates made to files and navigate between different versions - Web Access/Restoration: Web Access/Restoration --- Get Advice We can help you find the software with the features you need. Features 4.5 (28) 4.5 Based on 28 reviews ## Pricing Value for money 4.6 (25) Basic $3.00 Per User,Per Month Value for money 4.6 (25) 4.6 Based on 25 reviews ## Integrations [ ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/)[ ACCOUNTS](https://www.capterra.com/p/127938/ACCOUNTS/)[ Google Cloud Operations Suite](https://www.capterra.com/p/214166/Operations-formerly-Stackdriver/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (23) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (23) 4.2 Based on 23 reviews ## User reviews Overall rating 4.6 Based on 28 reviews Filter by rating 5(19) 4(8) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent AH Antonia H. Owner Hospitality ### "Drop shop " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 June 17, 2024 Pros Easy to use very resourceful and easy access Cons None really very basic information and skill Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DA Denise A. n/a Music ### "Buona" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 3/10 April 21, 2023 È stata d'aiuto in una situazione di mal funzionamento di altri software simili, ma questa ha fatto il suo lavoro egreggiamente. Pros Il software funziona bene per quella che é la sua funziona, ci sono caratteristiche che mi sono piaciute e che sono stata sorpresa di trovare, tra cui la grafica molto ben rifinita. Cons Credo che in un'ottica generale manchi parecchia roba. Come ad esempio piú archiviazione e condivisione tra i diversi cloud. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DG David G. Owner Information Technology and Services ### "Solid 3rd Party Backup for Microsoft 365 Environments" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 31, 2022 Pros This product provides a comprehensive backup solution for Microsoft 365. Items such as email, OneDrive, and Teams are all backed up in real-time. Given Microsoft's own disclosure that they may not always be able to serve up your data, having this backup solution in place is very reassuring. Cons As with most SaaS products there is a learning curve for implementation and administration. However, once you've been through it a time or two it is not terribly difficult to get in place. Alternatives considered [x360Cloud](https://www.capterra.com/p/185546/Cloudfinder/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JP Jon P. Director Technical Architecture Information Technology and Services ### "Dropsuite Email Backup" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 28, 2022 Has been great - we use this as our standard with O365 backups with clients Pros Ease of setup (once setup it just runs automatically) Cons It is difficult to see the backup history for one user Switched from [Barracuda Cloud-to-Cloud Backup](https://www.capterra.com/p/178587/Barracuda-Cloud-to-Cloud-Backup/) At the time, Barracuda's Cloud to Cloud backup had some challenges. It has since been migrated to a new platform and we still have several clients using this new platform - similar now in the experience of DropSuite. Alternatives considered [ConnectWise Cloud Backup](https://www.capterra.com/p/214417/Cloud-Backup/) Reasons for choosing Dropsuite Email Backup Capabilities of Restore Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DC Dustin C. Director of IT Information Technology and Services ### "DropSuite for All" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 25, 2022 DropSuite provides a cloud to cloud solution that keeps data secure in transit and at rest in Canada Pros This software is very easy to set us and uses modern authentication to ensure a safe and secure method of access; restoration is easy all in a simple and modern interface. Cons SharePoint restores can take longer than you would expect; I know that they are working on this because of throttling in the Migration Asynchronous Metadata Read (AMR) API. Product development is very active in fixing this. Switched from [Cove Data Protection](https://www.capterra.com/p/163343/Backup-and-Recovery/) [ConnectWise Cloud Backup](https://www.capterra.com/p/214417/Cloud-Backup/) Cost, convenience and modern authentication advancements ahead of others. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PM Peter M. Director Telecommunications ### "Great Backup for O365 " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 18, 2022 Great, the sharepoint backups are really good. Pros Multiple Snapshots are taken per day, and long retention times. What more do you need. Cons Slow Restore Times for Downloading data. Alternatives considered [Veeam Data Cloud for Microsoft 365](https://www.capterra.com/p/228906/Veeam-Backup-for-Microsoft-Office-365/) Reasons for choosing Dropsuite Email Backup Manageability Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JM Joseph M. Account Manager Computer & Network Security ### "Everyone knows you need a backup to Office365" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 18, 2022 Pros Easy to setup and easy to follow once its setup. Installs were smooth and up and running in a day even with larger mailboxes Cons Only thing I liked least about the software was the response from the support teams at times. They were not to quick in getting back to us on a couple of instances. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PB Paul B. CEO Telecommunications ### "Dropsuite Backup Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 18, 2022 So far so good, no issues. Pros Easy to setup, protects business data, well priced. Cons Ability to set times for backups would be great. Reasons for choosing Dropsuite Email Backup it hooks into the o365 cloud stuff a lot better than some of the other options. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BG Brian G. COO Computer & Network Security ### "Dropsuite is set and forget." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 October 18, 2022 Overall, it's been good. They have been a good partner, and the product just works. Pros It mostly just works. It's honestly good, and you will have little to worry about if you decide to buy it. Cons We have had issues with configuring notifications to notify on every success as well as every failure. This is very important to us, for when we audit backup completions. Otherwise it has just worked. Alternatives considered [Veeam Data Cloud for Microsoft 365](https://www.capterra.com/p/228906/Veeam-Backup-for-Microsoft-Office-365/) Reasons for choosing Dropsuite Email Backup It's situational, in some cases Veeam makes more sense, and for others Dropsuite does. They are very different from each other. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TL Trevor L. Alchemist Information Technology and Services ### "It backs up emails" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 June 17, 2022 I set it to back up emails and it backs up emails. Pros I like to fact that it backs up IMAP emails to the cloud. Cons Onboarding was a tedious process. From pre-sales, to sales, to set up it took many emails and video calls. Not sure why I couldn't just sign up online and start using the software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/209910/Email-Backup/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [IDrive vs Dropsuite Email Backup](https://www.capterra.com/compare/171884-209910/IDrive-vs-Email-Backup)