# Dropsuite Email Backup Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Dropsuite Email Backup the right Backup solution for you? Explore 28 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/209910/Email-Backup/reviews --- Dropsuite Email Backup 4.6 (28) [View alternatives](https://www.capterra.com/p/209910/Email-Backup/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Dropsuite Email Backup Ease of use 4.5 Customer Service 4.2 ## Pros and Cons in Reviews Matt L Director of Technology and SecurityInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “They add new capabilities and function rapidly, often at no price change!“ November 19, 2020 SS Scott S CTOInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “Compared to Datto SaaS Protection, the support is not as good.“ June 4, 2022 ## Showing most helpful reviews Showing 1-25 of 28 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Matt L. Director of Technology and Security Information Technology and Services Used the software for: 2+ years ### "Excellent vision and execution, UI and UX improvements incoming!" November 19, 2020 5.0 Perfect. Pros We spent a lot of time several years go with a competitor, since the switch to dropsuite we have not looked back. Their product team continues to be ahead of the curve in vision and in product effectiveness. They add new capabilities and function rapidly, often at no price change! Excellent support and customer service / account service. Worked with me to aid in seperation of duties capabilities and are reimagining it from the ground up. Cons The UI is pretty hard to get. Sometimes the things are not in logical places and the overall structure of accounts, heirarchy, and permissions. These are however all in the roadmap and I believe fully in the teams leadership and execution. Review Source BG Brian G. COO Computer & Network Security Used the software for: 1-2 years ### "Dropsuite is set and forget." October 18, 2022 4.0 Overall, it's been good. They have been a good partner, and the product just works. Pros It mostly just works. It's honestly good, and you will have little to worry about if you decide to buy it. Cons We have had issues with configuring notifications to notify on every success as well as every failure. This is very important to us, for when we audit backup completions. Otherwise it has just worked. Alternatives considered [Veeam Data Cloud for Microsoft 365](https://www.capterra.com/p/228906/Veeam-Backup-for-Microsoft-Office-365/) Reason for choosing Dropsuite Email Backup It's situational, in some cases Veeam makes more sense, and for others Dropsuite does. They are very different from each other. Review Source JS Jon S. President Information Technology and Services Used the software for: 1-2 years ### "Easy to deploy, works great with both Exchange and Office365 - just not at the same time." June 3, 2022 4.0 Backup and Restore obviously - before Microsoft had the compliance center able to export discoveries as a PST, DropSuite was the only way we knew of to easily capture an entire employee mailbox in one file without the users needing to jump through hoops. Pros Very straight forward and easy to deploy. The ability to download a user's data directly as a PST is very much appreciated, and the flexibility of backing up either Exchange or Office365 with the same product is great - however the product never acknowledges that it can't do BOTH in a hybrid environment, which can leave some holes. Cons Assigning users to be backed up is either "back up everyone, no questions asked" or "back up only the exact users I come in and set up," there's no middle-ground. I don't want to have to babysit the product but I also don't want to be billed for the copier that needs a paid office365 license. Alternatives considered [N-central](https://www.capterra.com/p/13803/N-central/)[MSP360 Backup](https://www.capterra.com/p/143536/MSP360-Managed-Backup/)[Synology Drive](https://www.capterra.com/p/233483/Synology-Drive/) Reason for choosing Dropsuite Email Backup Consistent interface regardless of cloud vs on-premise environment, and reasonable pricing. Review Source DC Dustin C. Director of IT Information Technology and Services Used the software for: 2+ years ### "DropSuite for All" October 25, 2022 5.0 DropSuite provides a cloud to cloud solution that keeps data secure in transit and at rest in Canada Pros This software is very easy to set us and uses modern authentication to ensure a safe and secure method of access; restoration is easy all in a simple and modern interface. Cons SharePoint restores can take longer than you would expect; I know that they are working on this because of throttling in the Migration Asynchronous Metadata Read (AMR) API. Product development is very active in fixing this. Switched from [Cove Data Protection](https://www.capterra.com/p/163343/Backup-and-Recovery/)[ConnectWise Cloud Backup](https://www.capterra.com/p/214417/Cloud-Backup/) Cost, convenience and modern authentication advancements ahead of others. Review Source JP Jon P. Director Technical Architecture Information Technology and Services Used the software for: 2+ years ### "Dropsuite Email Backup" October 28, 2022 5.0 Has been great - we use this as our standard with O365 backups with clients Pros Ease of setup (once setup it just runs automatically) Cons It is difficult to see the backup history for one user Alternatives considered [ConnectWise Cloud Backup](https://www.capterra.com/p/214417/Cloud-Backup/) Reason for choosing Dropsuite Email Backup Capabilities of Restore Switched from [Barracuda Cloud-to-Cloud Backup](https://www.capterra.com/p/178587/Barracuda-Cloud-to-Cloud-Backup/) At the time, Barracuda's Cloud to Cloud backup had some challenges. It has since been migrated to a new platform and we still have several clients using this new platform - similar now in the experience of DropSuite. Review Source SS Scott S. CTO Information Technology and Services Used the software for: 1-2 years ### "DropSuite - the main competitor to Datto SaaS Protection" June 4, 2022 5.0 DropSuite has protected several thousand users' mailboxes, OneDrive, and SharePoint very well. I prefer DropSuite over SkyKick backup. I find it almost as good as Datto SaaS Protection. Pros DropSuite is easy to deploy, and very cost effective. The premium offering provides the most value with real-time archiving of all email in and out. The backups work, and recovery can be done on a granular basis. It is nice being able to detack/export a previous employee's mailbox, or attach it to another user. Cons Compared to Datto SaaS Protection, the support is not as good. The GUI also needs improvement - not as nice as Datto SaaS Protection. Alternatives considered [Datto SaaS Defense](https://www.capterra.com/p/238179/Datto-SaaS-Defense/) Reason for choosing Dropsuite Email Backup We are not a Datto shop, and the ease of licensing DropSuite was easier for us. Review Source NT Nathan T. Director of Technical Services Information Technology and Services Used the software for: 1-2 years ### "Dropsuite is a great option for 365 Backup" November 30, 2020 5.0 We are very satisfied with dropsuite. It does a great job of backup and legal archive for the whole 365 stack. Managing the platform is intuitive. Pros The UI is the best in the industry. Really intuitive and makes managing backups, restores, and E-discovery easy. Cons I have no major complaints. Pricing is reasonable, but higher than some. Alternatives considered [Backupify](https://www.capterra.com/p/213199/Backupify/) Reason for choosing Dropsuite Email Backup I think this is the best product in this category Switched from [Backupify](https://www.capterra.com/p/213199/Backupify/) Better features, Management capabilities, and better billing model. Review Source AH Antonia H. Owner Hospitality Used the software for: Less than 6 months ### "Drop shop " June 17, 2024 5.0 Pros Easy to use very resourceful and easy access Cons None really very basic information and skill Review Source EC Eugene C. Director Financial Services Used the software for: Less than 6 months ### "Not just the ultimate backup system " June 9, 2022 5.0 Fantastic product. Pros From the moment we watched one of the introductory online videos, we realised the system was going to be an amazing solution for many of our industry challenges. I will probably have to repeat some of the things I have answered before, but we have only now realised the importance of these features. Once the licenses are provisioned, the setup process is straightforward, almost automated, without feeling out of control at any point. As mentioned before, in our opinion, many systems can mirror or duplicate data with absolute accuracy, a tool that is relatively useless when you don't lose all data at once. There must be hundreds of instances where only small portions of data are lost due to accidental or malicious deleting of emails and documents. The ideal system provides a strong (and fast) search feature to find the smallest needle in the data haystack and reinstate it with ease. Countless industries are governed by a regulatory framework, and most require an audit trail of data under the protection of personal information. Ransomware attacks and data breaches are common subjects of news articles. Cons I honestly cannot dream up another feature I could add, but if I had to be critical, I don't see the need to go through a reseller when the product is simple and robust enough to stand on its own. Review Source JJ Joseph J. President Computer & Network Security Used the software for: 2+ years ### "Email Backup and Archive that is Easy to use and Just Works!" June 3, 2022 5.0 We have been using them for multiple years and it is a great option. Pros The software is very easy to use for both administrators and end-users, it easily allows end-users access to restore their own emails and access their archived emails. They do not charge you for storage. Cons Sometimes the connection has to be re-authenticated with Microsoft, but you are alerted of this and it is easy to do. This is mostly a Microsoft thing and not really an issue with their software. It would also be great if the emails could be displayed in folders like they are in Outlook but I have been informed this is also a Microsoft API issue. Review Source PM Peter M. Director Telecommunications Used the software for: 2+ years ### "Great Backup for O365 " October 18, 2022 5.0 Great, the sharepoint backups are really good. Pros Multiple Snapshots are taken per day, and long retention times. What more do you need. Cons Slow Restore Times for Downloading data. Alternatives considered [Veeam Data Cloud for Microsoft 365](https://www.capterra.com/p/228906/Veeam-Backup-for-Microsoft-Office-365/) Reason for choosing Dropsuite Email Backup Manageability Review Source MG Matthew G. Systems Team Supervisor Logistics and Supply Chain Used the software for: 2+ years ### "Best bang for your buck life-saver!" December 17, 2020 5.0 We looked at numerous solutions when attempting to find a solution to backup and archiving for O365. Our largest concern was ease of use, and I couldn't be happier with this solution. You made the integration very simple and we have been able to navigate this tool expertly when onboarding new folks on our team. We are VERY happy with this solution. Pros Backing up O365 and ensuring compliance to our retention policies felt like a daunting task, but with Dropsuite, we have been able to successfully recover data, not just from e-mail but from sharepoint and one-drive on several occasions in such an easy manner, I would not hesitate to recommend this to anyone who is looking for a backup and retention policy management tool for their O365 presence. Cons It is somewhat tricky to get ahold of someone when something comes up, but once I open a ticket successfully, I get excellent service. Alternatives considered [Archive Manager](https://www.capterra.com/p/168615/Archive-Manager/)[Smarsh](https://www.capterra.com/p/130954/Email-Archiving/)[Mimecast Cloud Archive](https://www.capterra.com/p/168613/Email-Archive/) Reason for choosing Dropsuite Email Backup Pricing and ease of use. Review Source SH Scott H. President Computer Networking Used the software for: 1-2 years ### "Great product" June 8, 2022 4.0 Has been a great product and gives us a way to recover should something happen to the client data. Pros Easy to implement and manage. Support dashboard displays errors and allows us to see errors in one pane of glass. Cons Support seems to be offshore, so a delay in getting help. usually next day Review Source SG Shane G. Technical Director Information Technology and Services Used the software for: 6-12 months ### "Dropsuite" June 8, 2022 4.0 Pros It is an easy to setup and use backup solution Cons Could expand into device backup so we can backup servers, workstations and phones Alternatives considered [Acronis Cyber Protect Cloud](https://www.capterra.com/p/204559/Acronis-Cyber-Protect-Cloud/) Reason for choosing Dropsuite Email Backup Price Switched from [ConnectWise Cloud Backup](https://www.capterra.com/p/214417/Cloud-Backup/) Price Review Source 🖥 Donna H. Business Growth Specialist Information Technology and Services Used the software for: 2+ years ### "Why I like DropSuite Email Backup and Archiving" December 17, 2020 5.0 Pros Drop Suite has some powerful compliance features that our clients need. Cons We haven't really found a CON to this product Review Source AM Adam M. President Management Consulting Used the software for: 6-12 months ### "Does what it's suppose to" June 3, 2022 4.0 Overall a positive experience especially compared to some competitors. Pros The thing I liked most about the service was how easy it was to setup compared to other services I've used and that it's billed month to month with no contracts. Cons It was a little wonky getting setup with a primary account that is able to manage sub accounts as we are an MSP. Reason for choosing Dropsuite Email Backup Cost, ease of use, month to month, and was available through PAX8. Review Source ES Eric S. Operation Manager Information Technology and Services Used the software for: 6-12 months ### "Easy to deploy and use" June 8, 2022 4.0 Pros I like how easy it is to deploy and use of this software Cons Restore can be taken quite a while/slow. Alternatives considered [Veeam Data Platform](https://www.capterra.com/p/154905/Veeam-Availability-Suite/) Reason for choosing Dropsuite Email Backup We have trial and like the result of the trial. Review Source JM Joseph M. Account Manager Computer & Network Security Used the software for: 2+ years ### "Everyone knows you need a backup to Office365" October 18, 2022 5.0 Pros Easy to setup and easy to follow once its setup. Installs were smooth and up and running in a day even with larger mailboxes Cons Only thing I liked least about the software was the response from the support teams at times. They were not to quick in getting back to us on a couple of instances. Review Source JV Jeff V. President Information Technology and Services Used the software for: 2+ years ### "Quick Implementation & Zero Failures" November 19, 2020 5.0 Pros Dropsuite enables us to backup and compliance archive our entire Microsoft 365 portfolio of services without the need to worry that anything is missed. Cons We had a small issue with upgrading to the new security protocols enforced by Microsoft Modern Authentication, however they can't be blamed on Dropsuite. Only thing I can think of that was a challenge in using the product. Review Source PB Paul B. CEO Telecommunications Used the software for: 6-12 months ### "Dropsuite Backup Review" October 18, 2022 5.0 So far so good, no issues. Pros Easy to setup, protects business data, well priced. Cons Ability to set times for backups would be great. Reason for choosing Dropsuite Email Backup it hooks into the o365 cloud stuff a lot better than some of the other options. Review Source DG David G. Owner Information Technology and Services Used the software for: 1-2 years ### "Solid 3rd Party Backup for Microsoft 365 Environments" October 31, 2022 5.0 Pros This product provides a comprehensive backup solution for Microsoft 365. Items such as email, OneDrive, and Teams are all backed up in real-time. Given Microsoft's own disclosure that they may not always be able to serve up your data, having this backup solution in place is very reassuring. Cons As with most SaaS products there is a learning curve for implementation and administration. However, once you've been through it a time or two it is not terribly difficult to get in place. Alternatives considered [x360Cloud](https://www.capterra.com/p/185546/Cloudfinder/) Review Source DA Denise A. n/a Music Used the software for: I used a free trial ### "Buona" April 21, 2023 3.0 È stata d'aiuto in una situazione di mal funzionamento di altri software simili, ma questa ha fatto il suo lavoro egreggiamente. Pros Il software funziona bene per quella che é la sua funziona, ci sono caratteristiche che mi sono piaciute e che sono stata sorpresa di trovare, tra cui la grafica molto ben rifinita. Cons Credo che in un'ottica generale manchi parecchia roba. Come ad esempio piú archiviazione e condivisione tra i diversi cloud. Review Source VR Verified Reviewer Administrative Computer & Network Security Used the software for: 1-2 years ### "Overall good experience" November 24, 2020 4.0 Never had much trouble and if I need help I can get Quick assistance Pros I like the support. At times when I am not sure how to fix or procede with an issue, I get fast assistance. Cons Is not that User friendly, specially the tabs. Review Source JK Jay K. Lead Support Technician Information Technology and Services Used the software for: 6-12 months ### "Overall Great Product" December 17, 2020 5.0 Overall the product and the support are great. Pros Ease of use and ease of deployment. The setup only takes about 15 minutes and there is no need to interact with the software unless recovery is needed. Cons Sometimes the admin user gets disconnected and needs to be re-authenticated. Review Source JT Jason T. Director of Services Information Technology and Services Used the software for: 6-12 months ### "Review" November 19, 2020 5.0 Pros The ease of use the is the best assett that I have used so far. Cons Initial setup and having to change the license count each time an O365 license is added. Review Source Similar Products Featured ## Related categories [Backup](https://www.capterra.com/backup-software/)[Business Continuity](https://www.capterra.com/business-continuity-software/)[Data Loss Prevention](https://www.capterra.com/data-loss-prevention-software/)