# Userlist Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Userlist Software - reviews, pricing plans, popular comparisons to other Digital Adoption Platform products and more. Source: https://www.capterra.com/p/209961/Userlist --- # Userlist Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Userlist ## What is Userlist? Userlist is the best way for SaaS companies to send onboarding emails, segment their users based on their behavior, and see where their customers get stuck in the product. Choose the right channel (email or in-app messages) to deliver the right message at the right time. ## What is Userlist used for? [Transactional Email](https://www.capterra.com/transactional-email-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Digital Adoption Platform](https://www.capterra.com/digital-adoption-platform-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $99 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Userlist?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://userlist.com&name=Userlist) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Userlist 5.0 (6) VS. [4.7 (24,076)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $99 Per User, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (6) Ease Of Use 4.6 (22,631) Value For Money 5.0 (6) Value For Money 4.5 (15,210) Customer Service 5.0 (6) Customer Service 4.4 (13,474) ## Userlist alternatives [4.7 (460)](https://www.capterra.com/p/245800/Monday-CRM/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (286)](https://www.capterra.com/p/132901/Front/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.6 (5,944)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (89)](https://www.capterra.com/p/227997/Product-Fruits/reviews/) Starting price $111.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Audience Targeting Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Behavior Tracking Track visitors'/audience's responses across web pages and other optimized content Userlist 30 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Track visitors'/audience's responses across web pages and other optimized content Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Identify customers at risk of migration and activate strategies to retain them Track the amount of clicks on individual products to measure campaign results Manage and track all internal and external communication conducted via calls, email, text, or chat Centralized database of stakeholders and their contact information such as names, address, phone number etc. The ability to create unique content Interprets what a user is doing based on context and helps guide them through the process. Initiate interactions with customers by proactively starting conversations or providing informational content Store and organize information about customers and previous interactions Process of dividing customers into groups based on common characteristics Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience Create and send email blasts/campaigns Predefined actions automatically performed on the occurance of specific events Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Manage contacts across multiple mailing lists Ability to chat online in real time Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service View and track pertinent metrics to find patterns and gain insights from data Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Track and interpret metrics on the usage of company resources Guide new users to understand and become proficient in using a product or service What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface Get Advice We can help you find the software with the features you need. Features 4.8 (6) 4.8 Based on 6 reviews ## Pricing Value for money 5.0 (6) Free Trial Basic $99.00 Per User,Per Month Value for money 5.0 (6) 5.0 Based on 6 reviews ## Integrations [ Segment](https://www.capterra.com/p/150621/Segment/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (6) 5.0 Based on 6 reviews ## User reviews Overall rating 5.0 Based on 6 reviews Filter by rating 5(6) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MK Michael K. Founder Computer Software ### "A great tool for sending automated messages to your customers based on their usage." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 12, 2020 Pros UserList is such a great tool to build automatic email sequences based on customer's behaviour. Integrating into our systems was super easy and they have a great API to send customer data like custom events and such. We also use it to send email newsletter broadcasts to all our customers Before we used Intercom but we weren't happy with that at all and way too expensive. After implementing UserList the software was paying for itself already after a couple of days. Conversions went up and expansion revenue kicked in. UserList is very easy to use and looks wonderful. The messages that my customers are seeing look great as well. Cons Nothing I can think of right now. UserList has all the features we need right now. It is also cheaper than the alternatives. Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Intercom was way too expensive for us. There were also a couple of features that I really missed and UserList does a much better job in what it does. I mostly prefer software that does one thing and does it well over something like Intercom that wants to do everything. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 18, 2020 Thank you so much for this great feedback, Michael. It's been a pleasure to have you as a customer over the years! Jonny P. Director Online Media ### "Flexible marketing automation for software startups" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 28, 2020 Pros Userlist is a great tool that allows you to build compelling email sequences to nurture and engage your customers and trial users without getting too bogged down in the nitty gritty of marketing automation. When using competing tools I had a tendency to overthink my behaviour based emails, but Userlist's slick and simple design allows me to focus on what matters - creating emails that really engage users on my site. Yet the apparently simplicity is deceptive - under the hood there's plenty of power and flexibility to get clever with your sequences when you want to, while keeping things simple and intuitive for your everyday campaigns Cons I'd like a little more details in the reporting over time Switched from [Drip](https://www.capterra.com/p/164933/Drip/) Honestly it was overwhelming. Accomplishing a simple task such as updating a single email in a workflow needed far too many clicks of the mouse Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 6, 2020 Thanks so much for this great review, Jonny. We're thrilled to have you as a customer RG Ruben G. Founder Internet ### "Userlist is easily the best customer messaging tool for SaaS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 23, 2020 Pros We've been using Userlist for a while now and compared to alternatives, we had a much easier time implementing it and getting started. Userlist has a great API and very nice user interface. We were quickly able to implement several emails based on specific customer events (or lack of activity) which helped us improve user engagement. Additionally, we use Userlist to announce new features and the emails always look great. Cons Nothing that I can think of. Everything from features to pricing is exactly what we were looking for. Alternatives considered [Drift](https://www.capterra.com/p/227417/Drift/) [Intercom](https://www.capterra.com/p/134347/Intercom/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 7, 2020 Thanks so much for the detailed review, Ruben. We're honored to have you as a customer! AQ Aaron Q. Marketing Director Sports ### "Great Product, Great Team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 22, 2020 We've had a very good experience with Userlist. Because their marketing website did such a good job laying out what was possible with the tool, we've been able to accomplish everything we set out to do. And we're excited to expand our use in the future. Pros \- Easy to use - Well-designed interface - Excellent documentation and helpful guides - Personal customer support - All the features you need without the fluff/complexity of most software Cons No real cons that I can think of. This category of software always involves a decent amount of work to get things up and running, but they made that process easy for us. Alternatives considered [Customer.io](https://www.capterra.com/p/174023/Customer-io/) [Vero](https://www.capterra.com/p/132215/Vero/) Reasons for choosing Userlist \- Better design - Personal customer support - Focused feature set Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 29, 2020 Thank you so much for trusting your customer messaging with us, Aaron. It's a pleasure to have you as a customer at Userlist! Warmest regards, Jane & Benedikt. Christian G. Founder/CEO Computer Software ### "The only and best emailing platform built for SaaS founders" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 22, 2020 Pros Userlist was trivially easy to integrate in my Rails app, made setting up all the onboarding emails I knew I should've been doing all along a breeze, and makes it fun to test new ideas without needing to redeploy my entire application. It's amazing! Cons I think there's an opportunity for Userlist to be going through their users campaigns and offering consulting to improve results. Switched from [Amazon SES](https://www.capterra.com/p/179662/Amazon-SES/) Alternatives considered [Kit](https://www.capterra.com/p/175000/ConvertKit/) [Drip](https://www.capterra.com/p/164933/Drip/) Reasons for choosing Userlist Userlist is built for SaaS apps. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 29, 2020 Thank you so much for the review and the feedback, Christian. It's been amazing to have you as a customer. Warmest regards, Jane & Benedikt. DN Daniel N. Founder E-Learning ### "One of the Most Important Aspects of Setting up a SaaS Business SOLVED" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 22, 2020 If I build another SaaS, Userlist will be one of the few no-brainers that I will use again. I'd also be crazy not to mention the customer service aspect: one of the \[SENSITIVE CONTENT HIDDEN\] spent several hours with me (across several weeks!) debugging my own email server's deliverability issues. Outstanding customer service A+++ Pros The core value proposition is customer messaging via email. In this aspect, Userlist knocks it out of the park. After months of knowing I needed to set up an onboarding email sequence, I finally took the plunge and signed up for Userlist. Within 2 hours I had everything set up technically... \*and\* I had implemented a complete onboarding email sequence according to industry best practices (which they guide you in writing). What had been on my mind for a long time was implemented so quickly, and just as everyone said it would, an onboarding sequence had a tremendous impact on user activation / retention (+20%). Since then, I've implemented several additional email sequences to capture even more value from the tool. Cons There is no mobile application - so all interactions are through their desktop web application. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 6, 2020 Thanks so much for this detailed review, Daniel. We're so glad to have you as a customer! ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)