--- title: "Lucidya Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Lucidya Software - reviews, pricing plans, popular comparisons to other Survey products and more." source_url: "https://www.capterra.com/p/210061/Lucidya/" page_type: "product" language: "en" --- # Lucidya Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Lucidya ## What is Lucidya? Lucidya is the agentic CX platform built for enterprises and public sector organizations. It senses customer and market signals, builds customer context, orchestrates engagement, and resolves customer needs, all in one system. Social Listening is one of Lucidya's core capabilities, its real-time social intelligence layer, and the one featured on this listing. It monitors brand, customer, competitor, and industry conversations across 30+ social media and review platforms, powered by proprietary Arabic NLP built for 17 dialects at 92% sentiment accuracy. What it does: Track mentions, sentiment, and public perception in real time Benchmark against competitors with share of voice and sentiment comparisons Detect crisis-level sentiment spikes with instant alerts and dashboards Cluster topics and themes to surface patterns as they emerge ## What is Lucidya used for? [Social Media Analytics Tools](https://www.capterra.com/social-media-analytics-tools-software/)[Social Media Monitoring](https://www.capterra.com/social-media-monitoring-software/)[Social Media Marketing](https://www.capterra.com/social-media-marketing-software/) Top alternative Featured Overall rating Based on 27 user reviews Reviews sentiment Positive 96% Neutral 0% Negative 4% Starting price $0.01 Per User, Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Lucidya?[Manage this product listing](https://www.g2.com/products/lucidya-social-media-analytics/claim_requests/new?auto=true) ## Lucidya Overview Updated September 2026 AI summary Lucidya supports businesses of all sizes with social media analytics, marketing, monitoring, and survey tools, delivered via cloud and web-based platforms. It offers campaign analytics, customizable reports, engagement tracking, influencer tracking, and post scheduling, helping teams organize content, monitor brand activity, and measure campaign performance across multiple channels for clearer audience insights and data-driven decisions. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Lucidya 4.8 (27) VS. [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price $0.01 Per User, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (27) Ease Of Use 4.7 (44) Value For Money 4.6 (25) Value For Money 4.5 (39) Customer Service 4.9 (27) Customer Service 4.6 (40) ## Lucidya alternatives [4.6 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [Lebesgue](https://www.capterra.com/p/238852/Lebesgue/) [4.9 (44)](https://www.capterra.com/p/238852/Lebesgue/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/238852/Lebesgue/) [SOCi](https://www.capterra.com/p/173850/SOCi/) [4.5 (251)](https://www.capterra.com/p/173850/SOCi/reviews/) Starting price $30000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/173850/SOCi/) [Hootsuite](https://www.capterra.com/p/121701/HootSuite/) [4.4 (3,803)](https://www.capterra.com/p/121701/HootSuite/reviews/) Starting price $399.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/121701/HootSuite/) ## FAQs about Lucidya Overview ### Which roles and teams benefit most from Lucidya? Lucidya is most used by marketing, communications, and business development teams that need social listening, audience insights, and campaign monitoring. Project and product managers use it to track brand activity and coordinate responses, while analysts, consultants, and executives rely on dashboards and reporting to guide strategy, customer engagement, and growth decisions. Answer based on 27 reviews Overview ### What company size and industries is Lucidya built for? Lucidya is built mainly for small B2C businesses, with 70% of reviewers from small companies, and it is used most in Marketing and Advertising at 19%. It also serves enterprises at 22%, with notable use in Hospital & Health Care at 15% and IT services at 7%, often for social media analytics. Answer based on 27 reviews Features and Usability ### What are the key features of Lucidya? Lucidya offers social listening, social media monitoring, and reputation management, along with sentiment analysis, keyword tracking, and influencer tracking. It also includes real-time analytics, alerts and escalation, customizable reports, campaign analytics, benchmarking, trend analysis, and a survey builder for measuring engagement and performance. Getting Started and Support ### What training and onboarding options does Lucidya offer? Lucidya provides live online training sessions to help teams get started. These sessions can support guided setup, feature walkthroughs, and questions during onboarding. No other training formats are confirmed in the catalog data. Getting Started and Support ### What customer support options does Lucidya offer? Lucidya provides Email/Help Desk, FAQ/Forum, and Knowledge Base support. Users describe support as helpful for guiding setup and customizable tools, and the product is also used to monitor customer care efficiency. Feedback suggests support is practical and responsive to day-to-day questions. Answer based on 3 reviews ## Features AI summary Based on 2,231 Survey reviews Capterra reviewers highlight these as the features buyers care about most when choosing social media analytics tools: - **Calendar Management** (**52%** of reviewers rated this feature as critical) - **Social Media Integration** (**55%**) - **Content Management** (**43%**) Lucidya includes **Content Management**, which helps teams organize and control social content from one place. However, it does not offer **Calendar Management** or **Social Media Integration**. Instead, the product provides other features that reviewers also rate as important, including **Post Scheduling** (**56%**), **Reporting/Analytics** (**42%**), and **Engagement Tracking** (**39%**). These features help businesses plan publishing, measure campaign results, and monitor audience interactions, giving teams a clearer view of content performance and day-to-day social activity. Engagement Tracking 4.8 (14) 14.29% of 14 reviewers that rated this feature as important or highly important Tracks metrics that provide insight into how a user interacts with any interface or product Campaign Analytics 4.8 (14) 21.43% of 14 reviewers that rated this feature as important or highly important Track and interpret campaign performance metrics Customizable Reports 4.9 (14) 21.43% of 14 reviewers that rated this feature as important or highly important Alter the layout and content of reports Dashboard 4.9 (14) 28.57% of 14 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Influencer Tracking 4.7 (14) 14.29% of 14 reviewers that rated this feature as important or highly important Identify and track activity, including generated revenue, of prominent social media personalities that have sway over public opinion Performance Metrics 4.9 (14) 35.71% of 14 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Lucidya 37 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Benchmarking: Compare key metrics for the business against prominent players in the industry - Campaign Analytics: Track and interpret campaign performance metrics - Competitive Analysis: Evaluating strengths and weaknesses of companies with the same target audience - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Security: Protect sensitive data for digital privacy - Data Visualization: Graphical representation of data - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Filtering: Find & retrieve relevant data or documents - Impact Measurement: Collect data to measure/track the positive impact an organization, nonprofit, or program has on social, environmental, or other groups. - Influencer Tracking: Identify and track activity, including generated revenue, of prominent social media personalities that have sway over public opinion - Keyword Tracking: Track and monitor a specific set of keywords - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Post Scheduling: Schedules specific times for content to appear on social media platforms, blogs, websites etc. - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reputation Management: Monitor and manage customers' perceptions about a business, product, or service - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Social Listening: Monitor social media sites for specific keywords - Social Media Monitoring: Track activity on sites such as Facebook, Twitter, Instagram, etc. - Survey Builder: Create and manage surveys - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. Features 4.9 (27) 4.9 Based on 27 reviews ## Pricing Value for money 4.6 (25) Basic $0.01 Per User,Per Year Value for money 4.6 (25) 4.6 Based on 25 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (27) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (27) 4.9 Based on 27 reviews ## User reviews Overall rating 4.8 Based on 27 reviews Filter by rating 5(23) 4(3) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent Ghadi A. Contract Specialist Information Technology and Services ### "Fairly satisficed " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 25, 2022 Pros Quite helpful, fairly easy to use and great customer support. Cons they could use better analytics for Instagram. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AlHanouf A. Consultant Information Technology and Services ### "All about insight-driven business decisions" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 29, 2022 Pros The automated reports help keep track of key industry events and developments. I like that they are customizable, versatile and exportable to Excel and PowerPoint. Cons Sometimes metrics do not reflect current social media interactions Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Meznah A. Business development Marketing and Advertising ### "The best social listening tool for Arabic brands" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 28, 2022 Pros My favorite part about the tool is the alert feature, which lets the team know when there are unusual traffic spikes for PR and crisis management purposes. Cons There can be a delay in receiving exported reports via email. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mohammed G. Marketing Manger Marketing and Advertising ### "Understand your customers so that you know who you are in the future" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 22, 2022 Sentiment analysis and understanding customer behavior is the fastest, best and safest way To understand what exactly your customers want, when, and where Pros Sentiment analysis, It was a new way for me to know what customers say about me. In our work, details are very important Cons at this moment and after using Lucidya for more than a year, I have not encountered any feature that has not been developed continuously Reasons for choosing Lucidya The process of selecting Lucidia was through the recommendation of a friend, and the experience that Lucidia conducted in the experience of the tool Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Liana A. Consultation Hospital & Health Care ### "Good analytical tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 22, 2022 Pros Agreat data specially in arabic with great ppt reports in arabic and english Cons Nothing big but always looking for enhancement Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mai A. Partner & VP Financial Services ### "Best Social Listening Arabic Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 19, 2022 Love it, especially the team Pros \- Easy to use - Local expertise in term of Arabic Language - Real time alerts Cons Nothing to mention so far, maybe more user permission customization will be nice to have Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Adham M. Marketing manager Plastics ### "Great experience with perfect application" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 19, 2022 Great experience with perfect application Pros So accurate in analysis my customers feelings and their language with accent Cons Until now can't find any things yet because it's just 2 weeks experience but i think i will not find Reasons for choosing Lucidya Social media listening so great feature Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Dr Osama K. Assistant Medical Director Hospital & Health Care ### "Helpful Analytical Platform " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 18, 2022 Helpful Pros Easy to use, simple and real time data from twitter , facebook and instagram Cons Enhancement in instagram to have more data Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Regualtroy Affairs Manager Medical Devices ### "Flexible tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 18, 2022 Perfect Pros Flexible tool to social media analysis . Cons More involve on social media platforms like TikTok, snapchat Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User ceo Printing ### "ragheed review Lucidya" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 17, 2022 Pros Identify local Arabic dialects and ease of use Cons The price is slightly high for emerging companies Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/210061/Lucidya/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.