# Lucidya Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Lucidya the right Social Media Analytics Tools solution for you? Explore 27 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/210061/Lucidya/reviews

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Lucidya

4.8 (27)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Lucidya

Ease of use

4.7

Customer Service

4.9

## Pros and Cons in Reviews

Ashraf A

Financial ManagerHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years.

“It is a spectacular tool to track our brand and customer care efficiency“

August 10, 2021

## Showing most helpful reviews

Showing 1-25 of 27 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Mohammed G.  
Marketing Manger  
Marketing and Advertising  
Used the software for: 2+ years

### "Understand your customers so that you know who you are in the future"

March 22, 2022

4.0

Sentiment analysis and understanding customer behavior is the fastest, best and safest way To understand what exactly your customers want, when, and where

Pros

Sentiment analysis, It was a new way for me to know what customers say about me. In our work, details are very important

Cons

at this moment and after using Lucidya for more than a year, I have not encountered any feature that has not been developed continuously

Reason for choosing Lucidya

The process of selecting Lucidia was through the recommendation of a friend, and the experience that Lucidia conducted in the experience of the tool

Review Source

VR

Verified Reviewer  
Marketing and Communications  
Food & Beverages  
Used the software for: 6-12 months

### "Using Lucidya "

December 1, 2021

5.0

a great experience, helps in a lot in business

Pros

it's a great tool that helps with social media listening, brand reputation management and it lets you aware of your customers, knowing exactly what they want.

Cons

A great company, the dashboards could be enhanced

Review Source

VR

Verified Reviewer  
Report and analysis specialist  
Marketing and Advertising  
Used the software for: Less than 6 months

### "It is good in some functionalities, need much more improvements "

August 8, 2021

2.0

the tool is good, but need more attention in terms of accuracy and values.

Pros

was good in benchmarking, but need to check all numbers for a potential miscalculation.

Cons

\- keywords analysis were not too bad, the presentation of information was poor . -miscalculations were a riguler problem. - long time for historical data to be gatherd.

Alternatives considered

[Emplifi Social Marketing Cloud](https://www.capterra.com/p/226549/Socialbakers-Analytics-Plus/)

Review Source

VR

Verified Reviewer  
Product Manager  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "Best social media listening tool"

August 5, 2021

5.0

Insights on our products and services, also about our customer support team. Insights on our competitors and what are they doing on their social media profiles, and compare us to them using Lucidya comparison features. All of this is being done on Arabic content with a very high accuracy thanks to their advanced AI engines.

Pros

How easy is the platform to understand and use, the powerful analytics it provides, and mostly is the full support for Arabic analysis.

Cons

nothing honestly to be disliked, they are working closely with us and supporting us on any topic or issue we rais.

Review Source

iyad A.  
Director of Business development  
Online Media  
Used the software for: 6-12 months

### "Best of best tools"

August 24, 2021

5.0

Pros

The dashboard and how it collects data and especially how it helps in the Arabic language

Cons

not supporting full social platforms as what we really or our clients care about knowing all what is posted and mentioned about them all over media channels online.

Review Source

Ahmed J.  
Business Development  
Human Resources  
Used the software for: 6-12 months

### "so powerful and professional social media tool!"

February 17, 2022

5.0

Collecting all social media pages (Instagram, Facebook,...) data and information

Pros

accurate settlements in both (Arabic & English) on real-time data

Cons

we need additional access for integration with other platforms

Review Source

Meznah A.  
Business development  
Marketing and Advertising  
Used the software for: 1-2 years

### "The best social listening tool for Arabic brands"

March 28, 2022

5.0

Pros

My favorite part about the tool is the alert feature, which lets the team know when there are unusual traffic spikes for PR and crisis management purposes.

Cons

There can be a delay in receiving exported reports via email.

Review Source

Dr Osama K.  
Assistant Medical Director  
Hospital & Health Care  
Used the software for: 1-2 years

### "Helpful Analytical Platform "

February 18, 2022

5.0

Helpful

Pros

Easy to use, simple and real time data from twitter , facebook and instagram

Cons

Enhancement in instagram to have more data

Review Source

AlHanouf A.  
Consultant  
Information Technology and Services  
Used the software for: 1-2 years

### "All about insight-driven business decisions"

March 29, 2022

5.0

Pros

The automated reports help keep track of key industry events and developments. I like that they are customizable, versatile and exportable to Excel and PowerPoint.

Cons

Sometimes metrics do not reflect current social media interactions

Review Source

Mohamad F.  
Owner  
Apparel & Fashion  
Used the software for: I used a free trial

### "Great social media analytics tool"

February 16, 2022

5.0

Pros

I loved the social listening tool, it can tell you alot about what people think of your brand

Cons

I didnt feel there’s anythibad about their servics.

Review Source

AM

Adham M.  
Marketing manager  
Plastics  
Used the software for: Less than 6 months

### "Great experience with perfect application"

February 19, 2022

5.0

Great experience with perfect application

Pros

So accurate in analysis my customers feelings and their language with accent

Cons

Until now can't find any things yet because it's just 2 weeks experience but i think i will not find

Reason for choosing Lucidya

Social media listening so great feature

Review Source

VR

Verified Reviewer  
Project Sales engineer  
Wholesale  
Used the software for: 6-12 months

### "professional platform"

December 11, 2021

5.0

Pros

it was easy to use. also very supportive during technical issues

Cons

it would be better to go to other social media platforms like TIKTOK and Snapchat

Review Source

VR

Verified Reviewer  
Financial Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Best Analytical tool"

August 10, 2021

5.0

People feedback on our brand and campaigns with timeliness gap and also gather all satisfaction rating on one portal

Pros

It is a spectacular tool to track our brand and customer care efficiency

Cons

I hope they can expand to cover other social media portals like LinkedIn, Snapchat, etc

Review Source

VR

Verified Reviewer  
Project Manager  
Hospital & Health Care  
Used the software for: Less than 6 months

### "The best tool to help you lead a market rather than just exist in it!"

August 11, 2021

5.0

Being able to identify existing service gaps and customers' general sentiment towards the offered services allowed us to provide evidence-based feedback to clients on how our solutions can help address these gaps.

Pros

Lucidya, for me, takes social media listening analysis to a new level for companies within the region with their quite impressive Arabic language analysis, which also identifies Arabic dialects and customers' feelings. I found this to be nothing less than essential for the fast-growing market and especially local businesses cause being able to access that data in real-time and timely detect and address any concerns or needs was most helpful. The tools automated reports also provided far more than expected insights into what would be the best direction to take.

Cons

That the analysis tool is not more commonly used, as having more companies familiar with Lucidya will enable a more solid data oriented workplan.

Review Source

VR

Verified Reviewer  
ceo  
Printing  
Used the software for: I used a free trial

### "ragheed review Lucidya"

February 17, 2022

4.0

Pros

Identify local Arabic dialects and ease of use

Cons

The price is slightly high for emerging companies

Review Source

Mohamed A.  
Business Analyst  
Marketing and Advertising  
Used the software for: 1-2 years

### "Great Service"

August 8, 2021

5.0

Pros

it provides the required data in a short period of time, which is an amazing feature

Cons

nothing to dislike about lucidya, they have very professional team and great sales support

Review Source

Mai A.  
Partner & VP  
Financial Services  
Used the software for: I used a free trial

### "Best Social Listening Arabic Platform"

February 19, 2022

5.0

Love it, especially the team

Pros

\- Easy to use - Local expertise in term of Arabic Language - Real time alerts

Cons

Nothing to mention so far, maybe more user permission customization will be nice to have

Review Source

VR

Verified Reviewer  
Growth Analysts  
Glass, Ceramics & Concrete  
Used the software for: Less than 6 months

### "Amazing Team"

August 8, 2021

5.0

Pros

The ability to see the overall picture of the appearance of the company on different social media networks.

Cons

Nothing Specific, everything is perfect and the support team is great.

Review Source

VR

Verified Reviewer  
Regualtroy Affairs Manager  
Medical Devices  
Used the software for: Less than 6 months

### "Flexible tool"

February 18, 2022

5.0

Perfect

Pros

Flexible tool to social media analysis .

Cons

More involve on social media platforms like TikTok, snapchat

Review Source

Ghadi A.  
Contract Specialist  
Information Technology and Services  
Used the software for: Less than 6 months

### "Fairly satisficed "

May 25, 2022

5.0

Pros

Quite helpful, fairly easy to use and great customer support.

Cons

they could use better analytics for Instagram.

Review Source

Bisher A.  
Project Manager  
Telecommunications  
Used the software for: I used a free trial

### "Lucidya the Best in their Domain"

February 16, 2022

5.0

Pros

Easy to use and summerize whatever information you need.

Cons

Almost nothing to mention here.. its fine.

Review Source

AA

Abdulghani A.  
Communication business analyst  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Customizable and informative tools"

October 10, 2021

4.0

Customer support were helpful in guiding towards customizable tools

Pros

Very informative insights and impressions analysis

Cons

They could improve on social lestining to make it better in analysing how positive or negative impressions

Review Source

Liana A.  
Consultation  
Hospital & Health Care  
Used the software for: 6-12 months

### "Good analytical tool"

February 22, 2022

5.0

Pros

Agreat data specially in arabic with great ppt reports in arabic and english

Cons

Nothing big but always looking for enhancement

Review Source

Mahmoud H.  
Software Engineer  
Financial Services  
Used the software for: Less than 6 months

### "Lucidya wins !"

August 10, 2021

5.0

Pros

The ability to make my life easier using machine learning and I feel like it’s magic. All the sentiment analysis I wanted to do is as simple as blinking.

Cons

The user experience can be enhanced significantly

Review Source

VR

Verified Reviewer  
Senior Business Analyst  
Market Research  
Used the software for: I used a free trial

### "I required social media listening from Lucidya to analyze feedback for my client and it was good"

August 11, 2021

5.0

I was trying to manage the fireback of my communication on social media

Pros

The positive and negative segmentation was useful for my client

Cons

The visualizations need to be improved and customized to the clients' slides

Review Source

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