# Lucidya Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Lucidya the right Social Media Analytics Tools solution for you? Explore 27 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/210061/Lucidya/reviews --- Lucidya 4.8 (27) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Lucidya Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews Ashraf A Financial ManagerHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “It is a spectacular tool to track our brand and customer care efficiency“ August 10, 2021 ## Showing most helpful reviews Showing 1-25 of 27 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mohammed G. Marketing Manger Marketing and Advertising Used the software for: 2+ years ### "Understand your customers so that you know who you are in the future" March 22, 2022 4.0 Sentiment analysis and understanding customer behavior is the fastest, best and safest way To understand what exactly your customers want, when, and where Pros Sentiment analysis, It was a new way for me to know what customers say about me. In our work, details are very important Cons at this moment and after using Lucidya for more than a year, I have not encountered any feature that has not been developed continuously Reason for choosing Lucidya The process of selecting Lucidia was through the recommendation of a friend, and the experience that Lucidia conducted in the experience of the tool Review Source VR Verified Reviewer Marketing and Communications Food & Beverages Used the software for: 6-12 months ### "Using Lucidya " December 1, 2021 5.0 a great experience, helps in a lot in business Pros it's a great tool that helps with social media listening, brand reputation management and it lets you aware of your customers, knowing exactly what they want. Cons A great company, the dashboards could be enhanced Review Source VR Verified Reviewer Report and analysis specialist Marketing and Advertising Used the software for: Less than 6 months ### "It is good in some functionalities, need much more improvements " August 8, 2021 2.0 the tool is good, but need more attention in terms of accuracy and values. Pros was good in benchmarking, but need to check all numbers for a potential miscalculation. Cons \- keywords analysis were not too bad, the presentation of information was poor . -miscalculations were a riguler problem. - long time for historical data to be gatherd. Alternatives considered [Emplifi Social Marketing Cloud](https://www.capterra.com/p/226549/Socialbakers-Analytics-Plus/) Review Source VR Verified Reviewer Product Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Best social media listening tool" August 5, 2021 5.0 Insights on our products and services, also about our customer support team. Insights on our competitors and what are they doing on their social media profiles, and compare us to them using Lucidya comparison features. All of this is being done on Arabic content with a very high accuracy thanks to their advanced AI engines. Pros How easy is the platform to understand and use, the powerful analytics it provides, and mostly is the full support for Arabic analysis. Cons nothing honestly to be disliked, they are working closely with us and supporting us on any topic or issue we rais. Review Source iyad A. Director of Business development Online Media Used the software for: 6-12 months ### "Best of best tools" August 24, 2021 5.0 Pros The dashboard and how it collects data and especially how it helps in the Arabic language Cons not supporting full social platforms as what we really or our clients care about knowing all what is posted and mentioned about them all over media channels online. Review Source Ahmed J. Business Development Human Resources Used the software for: 6-12 months ### "so powerful and professional social media tool!" February 17, 2022 5.0 Collecting all social media pages (Instagram, Facebook,...) data and information Pros accurate settlements in both (Arabic & English) on real-time data Cons we need additional access for integration with other platforms Review Source Meznah A. Business development Marketing and Advertising Used the software for: 1-2 years ### "The best social listening tool for Arabic brands" March 28, 2022 5.0 Pros My favorite part about the tool is the alert feature, which lets the team know when there are unusual traffic spikes for PR and crisis management purposes. Cons There can be a delay in receiving exported reports via email. Review Source Dr Osama K. Assistant Medical Director Hospital & Health Care Used the software for: 1-2 years ### "Helpful Analytical Platform " February 18, 2022 5.0 Helpful Pros Easy to use, simple and real time data from twitter , facebook and instagram Cons Enhancement in instagram to have more data Review Source AlHanouf A. Consultant Information Technology and Services Used the software for: 1-2 years ### "All about insight-driven business decisions" March 29, 2022 5.0 Pros The automated reports help keep track of key industry events and developments. I like that they are customizable, versatile and exportable to Excel and PowerPoint. Cons Sometimes metrics do not reflect current social media interactions Review Source Mohamad F. Owner Apparel & Fashion Used the software for: I used a free trial ### "Great social media analytics tool" February 16, 2022 5.0 Pros I loved the social listening tool, it can tell you alot about what people think of your brand Cons I didnt feel there’s anythibad about their servics. Review Source AM Adham M. Marketing manager Plastics Used the software for: Less than 6 months ### "Great experience with perfect application" February 19, 2022 5.0 Great experience with perfect application Pros So accurate in analysis my customers feelings and their language with accent Cons Until now can't find any things yet because it's just 2 weeks experience but i think i will not find Reason for choosing Lucidya Social media listening so great feature Review Source VR Verified Reviewer Project Sales engineer Wholesale Used the software for: 6-12 months ### "professional platform" December 11, 2021 5.0 Pros it was easy to use. also very supportive during technical issues Cons it would be better to go to other social media platforms like TIKTOK and Snapchat Review Source VR Verified Reviewer Financial Manager Hospital & Health Care Used the software for: 2+ years ### "Best Analytical tool" August 10, 2021 5.0 People feedback on our brand and campaigns with timeliness gap and also gather all satisfaction rating on one portal Pros It is a spectacular tool to track our brand and customer care efficiency Cons I hope they can expand to cover other social media portals like LinkedIn, Snapchat, etc Review Source VR Verified Reviewer Project Manager Hospital & Health Care Used the software for: Less than 6 months ### "The best tool to help you lead a market rather than just exist in it!" August 11, 2021 5.0 Being able to identify existing service gaps and customers' general sentiment towards the offered services allowed us to provide evidence-based feedback to clients on how our solutions can help address these gaps. Pros Lucidya, for me, takes social media listening analysis to a new level for companies within the region with their quite impressive Arabic language analysis, which also identifies Arabic dialects and customers' feelings. I found this to be nothing less than essential for the fast-growing market and especially local businesses cause being able to access that data in real-time and timely detect and address any concerns or needs was most helpful. The tools automated reports also provided far more than expected insights into what would be the best direction to take. Cons That the analysis tool is not more commonly used, as having more companies familiar with Lucidya will enable a more solid data oriented workplan. Review Source VR Verified Reviewer ceo Printing Used the software for: I used a free trial ### "ragheed review Lucidya" February 17, 2022 4.0 Pros Identify local Arabic dialects and ease of use Cons The price is slightly high for emerging companies Review Source Mohamed A. Business Analyst Marketing and Advertising Used the software for: 1-2 years ### "Great Service" August 8, 2021 5.0 Pros it provides the required data in a short period of time, which is an amazing feature Cons nothing to dislike about lucidya, they have very professional team and great sales support Review Source Mai A. Partner & VP Financial Services Used the software for: I used a free trial ### "Best Social Listening Arabic Platform" February 19, 2022 5.0 Love it, especially the team Pros \- Easy to use - Local expertise in term of Arabic Language - Real time alerts Cons Nothing to mention so far, maybe more user permission customization will be nice to have Review Source VR Verified Reviewer Growth Analysts Glass, Ceramics & Concrete Used the software for: Less than 6 months ### "Amazing Team" August 8, 2021 5.0 Pros The ability to see the overall picture of the appearance of the company on different social media networks. Cons Nothing Specific, everything is perfect and the support team is great. Review Source VR Verified Reviewer Regualtroy Affairs Manager Medical Devices Used the software for: Less than 6 months ### "Flexible tool" February 18, 2022 5.0 Perfect Pros Flexible tool to social media analysis . Cons More involve on social media platforms like TikTok, snapchat Review Source Ghadi A. Contract Specialist Information Technology and Services Used the software for: Less than 6 months ### "Fairly satisficed " May 25, 2022 5.0 Pros Quite helpful, fairly easy to use and great customer support. Cons they could use better analytics for Instagram. Review Source Bisher A. Project Manager Telecommunications Used the software for: I used a free trial ### "Lucidya the Best in their Domain" February 16, 2022 5.0 Pros Easy to use and summerize whatever information you need. Cons Almost nothing to mention here.. its fine. Review Source AA Abdulghani A. Communication business analyst Marketing and Advertising Used the software for: Less than 6 months ### "Customizable and informative tools" October 10, 2021 4.0 Customer support were helpful in guiding towards customizable tools Pros Very informative insights and impressions analysis Cons They could improve on social lestining to make it better in analysing how positive or negative impressions Review Source Liana A. Consultation Hospital & Health Care Used the software for: 6-12 months ### "Good analytical tool" February 22, 2022 5.0 Pros Agreat data specially in arabic with great ppt reports in arabic and english Cons Nothing big but always looking for enhancement Review Source Mahmoud H. Software Engineer Financial Services Used the software for: Less than 6 months ### "Lucidya wins !" August 10, 2021 5.0 Pros The ability to make my life easier using machine learning and I feel like it’s magic. All the sentiment analysis I wanted to do is as simple as blinking. Cons The user experience can be enhanced significantly Review Source VR Verified Reviewer Senior Business Analyst Market Research Used the software for: I used a free trial ### "I required social media listening from Lucidya to analyze feedback for my client and it was good" August 11, 2021 5.0 I was trying to manage the fireback of my communication on social media Pros The positive and negative segmentation was useful for my client Cons The visualizations need to be improved and customized to the clients' slides Review Source Similar Products Featured ## Related categories [Social Media Monitoring](https://www.capterra.com/social-media-monitoring-software/)[Social Media Analytics Tools](https://www.capterra.com/social-media-analytics-tools-software/)[Social Media Marketing](https://www.capterra.com/social-media-marketing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.