# TrueReview Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about TrueReview Software - reviews, pricing plans, popular comparisons to other Review Management products and more. Source: https://www.capterra.com/p/210085/TrueReview/pricing --- # TrueReview Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 30, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) TrueReview ## What is TrueReview? 🤩 Boost your Google reviews (or reviews on any platform) effortlessly with TrueReview! Sending SMS or email review requests is quick and easy, with no complicated setup required. 🚀 TrueReview tracks customer interactions with your review requests and sends automated follow-up emails to boost engagement, helping you gather even more reviews! 🤖 Simplify your workflow by connecting TrueReview with your CRM via Zapier or using our API. Automatically send review requests when payments are received, jobs are completed, or any other trigger your CRM supports. ✨ Respond to reviews with ease using our AI-powered Review Response Generator, which crafts personalized, thoughtful replies for you. ❤️ Turn your best reviews into stunning visual posts! Customize fonts, colors, and layouts to fit your brand and make your testimonials shine with our Social Review Post Generator. ## What is TrueReview used for? [Review Management](https://www.capterra.com/review-management-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/) Overall rating Based on 150 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $49 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## TrueReview alternatives Highest Rated [4.9 (223)](https://www.capterra.com/p/176189/Okendo/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (701)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (86)](https://www.capterra.com/p/207396/GiveMe5-ai/reviews/) Starting price $119.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.3 (666)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/210085/TrueReview/alternatives/) ## Who uses TrueReview? Based on Capterra reviews from the past 2 years ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Review Request 4.9 (119) 69.75% of 119 reviewers that rated this feature as important or highly important With this capability, you can easily send and customize review requests via email and text, including company branding. Reviewers appreciate the simplicity, bulk scheduling, CSV import, and effective follow-up, making it accessible for multiple employees without extensive training. Dashboard 4.8 (94) 65.96% of 94 reviewers that rated this feature as important or highly important TrueReview offers a dashboard that displays review stats, recent activity, and engagement metrics. Users think it’s easy to navigate, provides a clear performance snapshot, and helps manage feedback efficiently, though some wish for more customization and historical data options. Review Monitoring 4.8 (104) 68.27% of 104 reviewers that rated this feature as important or highly important Automatically monitor and receive alerts for any new online reviews Response Management 4.9 (99) 64.65% of 99 reviewers that rated this feature as important or highly important Planning and managing of resources and procedures to mitigate the impact of events and incidents Negative Feedback Management 4.8 (77) 66.23% of 77 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Campaign Management 4.8 (72) 59.72% of 72 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results TrueReview 60 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Automatic reply functionality for incoming messages The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience. Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Integration with third-party CRM systems Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements TrueReview offers a dashboard that displays review stats, recent activity, and engagement metrics. Users think it’s easy to navigate, provides a clear performance snapshot, and helps manage feedback efficiently, though some wish for more customization and historical data options. Import and export data to and from software applications Manage, store and organize emails within the system or via third-party apps Reminders sent via email Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Use AI to generate content in the form of text, images, videos, etc. Track the usage of certain hashtags Track and monitor a specific set of keywords Monitoring brand mentions, clicks, backlinks, and engagement of distributed content like blogs, press releases, or social media posts. Observe and track the demand, usage, progress or quality of a system, product, or user Allows for businesses to run a variety of different campaigns across different channels Manage and support multiple locations Identify, track, and respond to negative feedback A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Predict future data based on historical data sets Ratings/Reviews Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Planning and managing of resources and procedures to mitigate the impact of events and incidents Allows businesses to manage badges from review websites. Automatically monitor and receive alerts for any new online reviews Notifies a business when a review is left With this capability, you can easily send and customize review requests via email and text, including company branding. Reviewers appreciate the simplicity, bulk scheduling, CSV import, and effective follow-up, making it accessible for multiple employees without extensive training. Share internal and external reviews on social media platforms Automatically calculate score after the assessment Search and filter data across systems to locate required information by entering keywords or certain criteria Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Market event via social media tools Allows businesses to share their videos on social media. Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Interact with data visualization elements, such as charts and graphs, to drill down into data Seamlessly integrates with 3rd party websites An extended application or connector that enables users to perform additional services with their current set of tools Features 4.9 (150) 4.9 Based on 150 reviews ## Pricing Value for money 4.8 (143) Free Trial Starter $49.00 Flat Rate,Per Month Starter Annual $348.00 Flat Rate,Per Year Small Business $99.00 Flat Rate,Per Month Small Business Annual $708.00 Flat Rate,Per Year Premium $299.00 Flat Rate,Per Month Premium Annual $2,148 Flat Rate,Per Year Value for money 4.8 (143) 4.8 Based on 143 reviews ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/) ## Support, customer service and training options Customer Service 5.0 (142) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (142) 5.0 Based on 142 reviews ## User reviews Overall rating 5.0 Based on 150 reviews Filter by rating 5(145) 4(5) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent NA Nnamdi A. Director Health, Wellness and Fitness ### "Truely a True Review platform." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 27, 2026 Our overall experience with TrueReview has been positive. The platform has been dependable for consistently requesting and capturing patient feedback, which has helped strengthen our online presence and patient trust. Implementation was straightforward, staff adoption was smooth, and the system runs with minimal day-to-day management once workflows are established. Pros What we value most about TrueReview is how simple and reliable the platform is for consistently generating authentic patient feedback. The automated review requests integrate smoothly into our workflow, saving staff time while improving our online reputation. We also appreciate the responsive customer support and the clear reporting dashboard, which makes it easy to track performance and identify opportunities to improve patient experience. Cons While the platform is effective overall, customization options for messaging and workflow automation can feel somewhat limited compared to more advanced reputation management systems. There is also room for improvement in deeper analytics and integration flexibility with certain EHR or practice management systems. Additionally, pricing may feel relatively high for smaller practices if they are not fully utilizing all available features. Alternatives considered [Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/) Reasons for choosing TrueReview Value for money compared to other products. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. James H. Owner Law Practice ### "Great produce for reviews" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 27, 2026 It has worked to get me many more reviews and it's a set-it and forget it so you don't have to follow up Pros It makes getting reviews so easy. They help you set up your campaign and then it is just plug in the customer information and the review requests go out. Cons Sometimes it's difficult to figure out how to set up the campaign, but they help set you up the first time so it's not a big deal. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JP Jessica P. Office Manager Construction ### "Simple and Effective Review Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 9, 2026 Staff is helpful. We have gotten more reviews than in the past using this. One thing I really like is that you can text it or email and it send automatic reminders for you. Pros I like how simple it is to use. We were able to integrate it into our CRM easily through Zapier and worked great! Cons We have not had any negative experience with TrueReview. Training was quick and easy and we were able to use right away without complications. Alternatives considered [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Reasons for choosing TrueReview better price and easier set up features. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BL Benjamin L. Managing Attorney Law Practice ### "Powerful Tool for Small Businesses to Improve Online Presence " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 9, 2026 Overall, it has been a great tool for our business, and we would definitely recommend it to other small businesses looking for an efficient and streamlined way to manage and grow their online reviews. Pros As a small business, finding efficient ways to manage our time and grow our online presence is incredibly important. True Review has made the process of obtaining client reviews so much easier by automating what used to be a very manual task for our team through mass text messaging and emails. The automation has been extremely effective and has helped us gather feedback from our clients without adding extra administrative work to our day. We’ve seen a noticeable improvement in the number of reviews we receive since implementing it. The interface is user-friendly, and everything is organized in a way that makes it simple to set up campaigns, monitor results, and manage reviews. Cons One improvement we would love to see is a different way of organizing requests after they are sent out. While the existing filters are a nice feature, it would be very helpful to organize requests by the date of a specific campaign and then quickly narrow the list down to contacts who did not leave a review. That functionality would make follow-up campaigns much easier to manage. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 11, 2026 Hi Benjamin, Thank you for the thoughtful review and for taking the time to share your experience. We’re glad to hear that the automation and campaigns have helped your team collect more feedback without adding extra work. Regarding your suggestion, you can actually narrow down requests by campaign date using the date picker in the Requests section. When applying the date filter, use the AND condition along with the interaction filters to identify contacts who did not interact with the requests during that specific time period. This can make it easier to find contacts for follow up campaigns. If you’d like, feel free to reach out to us through the live chat in the app and we’ll be happy to walk you through it. Thanks again for the great feedback and for using TrueReview. GM Gina M. Office Manager Construction ### "If you're looking for a system to boost your reviews look no further! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 6, 2026 I had met with a handful of different review system providers and was starting to feel they were all the same. Expensive, tried locking me into a contract and left me feeling like we needed to keep our review requests in house, which was not what our company needed at the point of growth we were at. I met with the people at TrueReview and automatically was impressed. Pricing was my main seller then no contract was my second. I didn't expect the support to be as amazing it was. They really make sure you feel comfortable with the system and features. Pros True review was simple, straightforward, very easy to use. The support was amazing and follow up was very responsive and friendly. Cons Nothing. I have had no issues with anything with this company. I have been highly impressed with all features TrueReview offers. Especially the follow up to ensure any issues are resolved Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Tyler N. Marketing Director Construction ### "True Review is perfect for multi-location companies. " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 4, 2026 Their care team is super good; they hop on a call anytime I have any questions or needs. They really thought the system out, and I appreciate it a lot. Pros True Review is the perfect solution for my company and is super affordable. We are using it across multiple locations and companies. The ability to email and text has been incredibly valuable. Cons The Zapier integrations have been iffy. We linked our QBO, but sometimes the phone number appears, and sometimes it does not, which means no text goes out. Alternatives considered [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Reasons for choosing TrueReview Price point and scalability were much better. Also integrated with Zapier super well. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 6, 2026 Thank you so much for the thoughtful review, Tyler. We truly appreciate your kind words about the platform and our care team. It means a lot to hear that TrueReview has been a strong fit across your multiple locations and companies. Regarding the phone number issue, we took a closer look and the inconsistency is occurring on the QuickBooks side, where the phone number is not always present in the data being sent. When the number is included in QuickBooks, Zapier and TrueReview process it correctly and the text is sent without issue. If the number is missing upstream, no SMS can be triggered. We’re always happy to help troubleshoot and ensure everything is flowing smoothly. Thank you again for your feedback and continued partnership. AU Anonymous User Manager Retail ### "Great value for your money" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 2, 2026 Great value and product for your money. Everything under one website is always a must for me. It combines everything under one platform. Pros True Review is user friendly and easy to navigate. It offers email and text messaging. There are various features that allow you to show your style for your business. Cons I wish Yelp app was available to connect. Hopefully soon it will be added as an option. Besides that I love it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 6, 2026 Thank you so much for the thoughtful review and kind words. We’re glad to hear you’re enjoying the platform and finding value in having everything in one place. Regarding Yelp, we completely understand the request. Unfortunately, Yelp does not allow native integrations for review requests through third party platforms, which means we’re unable to offer a direct Yelp connection. That said, you can still add your Yelp page as a custom review link within TrueReview and include it in your requests if you’d like. We’re happy to guide you through setting that up. Thanks again for your feedback and support. RL Ron L. owner Medical Practice ### "Five Star Maker" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 2, 2026 My assistant sends review requests after they are seen in my Optometry practice. We get 5 star reviews all the time. My patients then receive a nice thank you...all without further effort on our part. Pros TrueReview is easy to set up and works great. Ease of use and comfortable pricing make it a real winner. You will like it. Cons The only negative is probably my fault. It seems that about once or twice a month I am required to reconnect to my Google review page. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SB Shirin B. President Medical Practice ### "TrueReview Customer Reputation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 2, 2026 Overall, our experience with TrueReview has been outstanding. The platform has been incredibly effective at helping generate more positive reviews while also creating a smoother feedback process for our customers. One of the biggest advantages is that it gives businesses the opportunity to address any concerns privately before they turn into public reviews. This allows us to proactively resolve issues, improve the customer experience, and demonstrate that we genuinely care about feedback. Instead of reacting after the fact, we are able to engage, respond, and make things right in real time. I have implemented TrueReview for three different clients, and each one has seen meaningful improvements in both their online reputation and customer satisfaction. They consistently mention how easy the system is to use and how much value it adds to their overall customer communication strategy. I would absolutely recommend it to any business looking to strengthen their online presence and build stronger relationships with their clients. Pros I like the UI and the text and email feature that clients get after their service. It helps us manage client retention and customer satisfaction scores. Cons The setup was difficult, and we had to use Zapier as well to achieve the end-to-end setup we expected for customer outreach and workflow. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RZ Reza Z. President Computer & Network Security ### "TrueReview For Better Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 2, 2026 TrueReview is effective in boosting positive reviews. It gives businesses the opportunity to address any concerns a customer may have without being penalized or finding out through a public review first. This allows for proactive mitigation and customer service remediation to make things right. I have implemented this for three different clients, and all of them have appreciated the value it has delivered. Pros The support to set up the solution and integrate it was GBP was excellent. Both the sales rep and support were with me every step of the way to fully implement the solution. Cons Using Zip Alerts is another integration point that could fail, so TrueReview relies on the workflow portion via a third party. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/210085/TrueReview/reviews/) Popular comparisons [Trustpilot vs TrueReview](https://www.capterra.com/compare/169618-210085/Trustpilot-vs-TrueReview)[Birdeye vs TrueReview](https://www.capterra.com/compare/152997-210085/BirdEye-vs-TrueReview)[Okendo vs TrueReview](https://www.capterra.com/compare/176189-210085/Okendo-vs-TrueReview)[rater8 vs TrueReview](https://www.capterra.com/compare/177794-210085/rater8-vs-TrueReview)[Swell vs TrueReview](https://www.capterra.com/compare/172802-210085/Swell-vs-TrueReview)[Weave vs TrueReview](https://www.capterra.com/compare/141842-210085/Weave-vs-TrueReview) [Yotpo vs TrueReview](https://www.capterra.com/compare/144389-210085/Yotpo-vs-TrueReview)[Score My Reviews vs TrueReview](https://www.capterra.com/compare/183655-210085/Score-My-Reviews-vs-TrueReview)[Shopper Approved vs TrueReview](https://www.capterra.com/compare/179680-210085/Shopper-Approved-vs-TrueReview)[Jobber vs TrueReview](https://www.capterra.com/compare/127994-210085/Jobber-vs-TrueReview)[Brand24 vs TrueReview](https://www.capterra.com/compare/149054-210085/Brand24-vs-TrueReview)[NiceJob vs TrueReview](https://www.capterra.com/compare/142037-210085/NiceJob-vs-TrueReview)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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