--- title: "TrueReview Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is TrueReview the right Review Management solution for you? Explore 155 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/210085/TrueReview/reviews/" page_type: "reviews" language: "en" --- TrueReview 5 (155) [View alternatives](https://www.capterra.com/p/210085/TrueReview/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of TrueReview Ease of use 4.9 Customer Service 5.0 ## Pros and Cons in Reviews Julia M Director of MarketingLaw Practice, 11 - 50 employeesUsed the software for: 1-2 years. “Not only is it easy to build review request campaigns for customers across unique locations, but the reporting functionality helps me show growth and ROI to leadership.“ March 2, 2026 Chris C Marketing ManagerFinancial Services, 51 - 200 employeesUsed the software for: Less than 6 months. “Our previous third-party solution was delivering declining responses and was limited.“ April 23, 2026 NA Nnamdi A DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “The platform has been dependable for consistently requesting and capturing patient feedback, which has helped strengthen our online presence and patient trust.“ March 27, 2026 BD Brittany D OwnerPhotography, 2 - 10 employeesUsed the software for: 6-12 months. “Had to use zapier was one of the biggest complaints but I don’t see how else to connect to acuity.“ March 2, 2026 SB Shirin B PresidentMedical Practice, 11 - 50 employeesUsed the software for: 1-2 years. “This allows us to proactively resolve issues, improve the customer experience, and demonstrate that we genuinely care about feedback.“ March 2, 2026 SB Sydney B VP of Account StrategyMarketing and Advertising, 2 - 10 employeesUsed the software for: I used a free trial. “Visual customization is lacking; cannot update fonts, change colors besides the background color, etc.“ June 19, 2025 NA Nnamdi A DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “Implementation was straightforward, staff adoption was smooth, and the system runs with minimal day-to-day management once workflows are established.“ March 27, 2026 Tyler N Marketing DirectorConstruction, 11 - 50 employeesUsed the software for: 6-12 months. “The Zapier integrations have been iffy.“ March 4, 2026 ## Showing most helpful reviews Showing 1-25 of 155 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Goldy M. Owner Hospitality Used the software for: Less than 6 months ### "Easy to Use and Great for Managing Customer Reviews" August 12, 2026 5.0 My overall experience with TrueReview has been very positive. It has made collecting customer feedback much easier and has helped simplify our review management process. The interface is clean, the features are useful, and it has been a valuable tool for our business. Pros TrueReview makes it easy to request and manage customer reviews. The platform is straightforward to use, and I like how it helps streamline the process of getting feedback from customers. It saves time and makes review management much more organized. Cons There really isn’t much I dislike so far. Some of the features took a little time to learn at first, but once everything was set up, the platform was easy to use. Review Source Julia M. Director of Marketing Law Practice Used the software for: 1-2 years ### "Great for Building Reputation Across Multiple Locations!" March 2, 2026 5.0 As our law firm continues to scale into new territories, it's important for us to establish credibility and trust with potential new clients. The most effective and authentic way to do that is through testimonials. We are thankful for TrueReview's assistance in helping reach new clients through the growth of our online reviews. Pros Not only is it easy to build review request campaigns for customers across unique locations, but the reporting functionality helps me show growth and ROI to leadership. Cons I genuinely do not have a con to share about my experience with TrueReview. We made the switch from a competitor a few years ago due to their limited scalability and outrageous price increases. TrueReview not only has improved our visibility into our online reputation, but they have saved us money in our marketing budget. Switched from [ReputationStacker](https://www.capterra.com/p/160682/ReputationStacker/) Cost and functionality could not meet the demands of our growing firm. Review Source AG Ashley G. Director Computer & Network Security Used the software for: Less than 6 months ### "TrueReview" October 6, 2025 5.0 Overall, I am very happy with TrueReview and the customer insights it is now gathering for us. We’ve also seen an increase in the Google reviews left by customers. Pros TrueReview was easy to setup and configure to suit our branding and requirements. Support was quick to respond and assist with any questions. Cons The lack of SMS availability in Australia was a bit disappointing. Hopefully this is something that will be available down the line. Review Source Chris C. Marketing Manager Financial Services Used the software for: Less than 6 months ### "User-Friendly and Customizable Review Platform " April 23, 2026 5.0 We are using True Reviews to collect reviews from our B2C clients. Our previous third-party solution was delivering declining responses and was limited. I found it very easy to get GTM's brand set-up and our first requests sent out. The scheduling feature for sending batch requests is a great feature. Pros Very easy to use and get up and running. The learning curve is minimal. True Review offers several options for how the review rating is displayed. Customization of messaging is simple to do. The dashboard is effective for getting a snapshot of current state of your reviews and requests. There are tutorials and a search functionality for help files if you need it. TrueReview's verified email domain for sending our email requests is a plus to ensure good deliverability. Cons I wish that you could have multiple users for free so that service people could send out a request to someone they helped over chat or phone. Switched from [Yotpo](https://www.capterra.com/p/144389/Yotpo/) Limited options and flexibility with Yotpo. There was no option for sms messaging. We had seen declining response rates through yotpo Review Source Tyler N. Marketing Director Construction Used the software for: 6-12 months ### "True Review is perfect for multi-location companies. " March 4, 2026 4.0 Their care team is super good; they hop on a call anytime I have any questions or needs. They really thought the system out, and I appreciate it a lot. Pros True Review is the perfect solution for my company and is super affordable. We are using it across multiple locations and companies. The ability to email and text has been incredibly valuable. Cons The Zapier integrations have been iffy. We linked our QBO, but sometimes the phone number appears, and sometimes it does not, which means no text goes out. Alternatives considered [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Reason for choosing TrueReview Price point and scalability were much better. Also integrated with Zapier super well. Review Source Response from TrueReview March 6, 2026 Thank you so much for the thoughtful review, Tyler. We truly appreciate your kind words about the platform and our care team. It means a lot to hear that TrueReview has been a strong fit across your multiple locations and companies. Regarding the phone number issue, we took a closer look and the inconsistency is occurring on the QuickBooks side, where the phone number is not always present in the data being sent. When the number is included in QuickBooks, Zapier and TrueReview process it correctly and the text is sent without issue. If the number is missing upstream, no SMS can be triggered. We’re always happy to help troubleshoot and ensure everything is flowing smoothly. Thank you again for your feedback and continued partnership. MC Morgan C. Owner Real Estate Used the software for: 6-12 months ### "Superb Review Management Service!" November 11, 2025 5.0 Overall excellent, exactly what you want from this type of service provider! We have been extremely pleased. Thank you!! Pros Ease of use, Ease of setup, Great support on setup, Great features. The staff are super-attentive on helping integrate with other software like Zapier, and my site. Excellent experience all around. Pricing is great compared to other similar services. Cons They have tons of new ideas and are getting them out, would love to have them faster!! Seriously though I have no complaints. Alternatives considered [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Reason for choosing TrueReview some are too cumbersome, and require too much contact with the company's staff to set up, too expensive, too clunky. Switched from [EmbedSocial](https://www.capterra.com/p/166495/EmbedSocial/) Because each of the other ones did not have the full feature set I needed. note: Goodreviews was another, not noted in list above. Review Source CA Cameron A. Community Relations Manager Building Materials Used the software for: Less than 6 months ### "Don't stop. Get it! Get it! TrueReview's the answer." March 2, 2026 5.0 Fantastic platform, service, and design! From setup to onboarding our sales team, the entire TrueReview experience has been a breeze! Pros Where have you been all my life?! TrueReview has been a seamless transition and upgrade from our previous review gathering platform. The value for our company with over 20 branches has proven itself in efficiency, customer response, and especially in customer support! Any question was answered quickly by team members- and our new account was up and running in a fraction of the time we estimated. We've implemented the API to post reviews to our website- also seamless. We are thrilled with this feature-rich, budget friendly review platform! Cons There is not a single issue we've encountered that would lower our opinion of the TrueReview platform. Switched from [Chekkit](https://www.capterra.com/p/173154/Chekkit-Reputation/) The platform was inconsistent, service poor, and price was high. We'll pay for quality. We weren't getting what we paid for. Review Source YB Yossi B. Owner Events Services Used the software for: Less than 6 months ### "TRUEVIEW AAA+++" August 8, 2025 5.0 TRUEVIEW is a Great tool that makes gathering customer feedback simple and helps grow our online presence. Pros TRUEVIEW has all the features that I wanted, TrueReview has simple, effective, and perfect for my business. Cons Everything about TrueReview I loveits has all the features that I was looking for, and I’m sure it will keep getting better and better. Alternatives considered [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Reason for choosing TrueReview It has the features that I was looking and the price that I was looking Review Source KH Kathy H. Office Manager Construction Used the software for: 6-12 months ### "Super easy to use and top notch customer service" March 12, 2025 5.0 Their support is top notch. There has never been a time when I had a question and someone wasn't available right away to help. Pros I love how user-friendly TrueReview is, but what truly sets it apart is the variety of options for sending out review requests. The ability to filter positive and negative feedback before directing customers to leave a review is a fantastic feature. Their campaign tools are easy to use, fully adjustable, and make managing requests and reviews super easy. Plus, the Zapier integrations simplified our automation, which made the entire process effortless. Overall, I’m very happy with the service and highly recommend it to businesses looking to streamline their reviews/online reputation! 👍 Cons So far, there isn't anything that I did not like yet. Alternatives considered [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Reason for choosing TrueReview This is focused on the thing we needed while Birdeye has too many options that feels overwhelming. Feels more simple and straight to the point. Review Source GK Gene K. CEO Retail Used the software for: Less than 6 months ### "TrueReview review - great product" May 12, 2025 4.0 Great customer service and great at getting customers to leave a review, nice-looking interface. A bit complex to integrate with Shopify but the TrueReview team walked me through the process. Pros Provides options for multiple review platforms, such as TrustPilot, Facebook and TrueReview. Fantastic at conversions - so many customers are leaving terrific feedback on our service. Cons No widget that summarizes overall rating, such as 4.7 stars - "excellent". Alternatives considered [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) Reason for choosing TrueReview Did not get enough people leaving review with TrustPilot Switched from [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) Did not get enough people leaving review with TrustPilot Review Source WJ William J. Co-Owner Real Estate Used the software for: 1-2 years ### "Great For Small Business!!!" October 29, 2024 5.0 Great software and easy to use for all parties. Pros Ease of use for our clients. Simple, straight forward and direct approach for leaving reviews makes clients want to leave reviews. We have a higher engagement rate since implementing TruReview! Cons To many upcharges for additional features. Should have some reporting options to keep track of requests and submissions. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Reason for choosing TrueReview We chose True Review because of the price, ease of use and good reviews. Review Source Response from TrueReview November 6, 2024 Thank you for the great feedback! We’re thrilled that TrueReview has made it easier for your clients to engage and leave reviews, helping boost your business’s engagement rates. As a valued, longtime customer, you’re grandfathered into our original plan, which still provides access to detailed customer interaction data, feedback insights, and reporting tools. While we’ve added new features in our updated plans, we’re glad you continue to benefit from the core features that drive results. Thanks again for choosing TrueReview! KG Kevin G. Marketing Manager Glass, Ceramics & Concrete Used the software for: 6-12 months ### "Great experience " October 21, 2024 5.0 I have thoroughly enjoyed my overall experience with TrueReview. We have seen a significant rise across all our locations in our ratings. This platform has also been extremely affordable. Pros I love the ability to get feedback from our clients consistently and that they can all be managed in one place. Cons I wish sending out the review requests could be more automated. Alternatives considered [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing TrueReview It could do a lot of the same things that these other platforms could, just at a much cheaper price. Review Source Response from TrueReview October 27, 2024 Thank you so much for the great review! We’re thrilled to hear that TrueReview has helped you consistently gather client feedback and increase your ratings across all your locations. To make things even easier, you can fully automate the review request process by connecting your CRM to TrueReview via Zapier or using our Open API. If you need any assistance with the setup, feel free to reach out—we’re here to help! MG Matt G. Manager Automotive Used the software for: Less than 6 months ### "Roland's Tire Review" October 21, 2024 5.0 Very happy with the customer turnout for responses. Pros I like the screening process where you have a chance to resolve a problem before a person negatively critiques you. I also like to easy format and AI option for responses. Cons Don't really have any complaints. Everything is going good so far. Switched from [SureCritic Reviews](https://www.capterra.com/p/124445/SureCritic-Reviews/) no results and they weren't going to the right area I wanted targeted. Review Source Response from TrueReview October 27, 2024 Thank you for your review! We’re thrilled to hear you’re enjoying the AI response suggestions feature. It’s great to know it’s helping you manage reviews more efficiently and improve your interactions with customers. We’re glad TrueReview is delivering the results you were looking for! BL Benjamin L. Managing Attorney Law Practice Used the software for: Less than 6 months ### "Powerful Tool for Small Businesses to Improve Online Presence " March 9, 2026 5.0 Overall, it has been a great tool for our business, and we would definitely recommend it to other small businesses looking for an efficient and streamlined way to manage and grow their online reviews. Pros As a small business, finding efficient ways to manage our time and grow our online presence is incredibly important. True Review has made the process of obtaining client reviews so much easier by automating what used to be a very manual task for our team through mass text messaging and emails. The automation has been extremely effective and has helped us gather feedback from our clients without adding extra administrative work to our day. We’ve seen a noticeable improvement in the number of reviews we receive since implementing it. The interface is user-friendly, and everything is organized in a way that makes it simple to set up campaigns, monitor results, and manage reviews. Cons One improvement we would love to see is a different way of organizing requests after they are sent out. While the existing filters are a nice feature, it would be very helpful to organize requests by the date of a specific campaign and then quickly narrow the list down to contacts who did not leave a review. That functionality would make follow-up campaigns much easier to manage. Review Source Response from TrueReview March 11, 2026 Hi Benjamin, Thank you for the thoughtful review and for taking the time to share your experience. We’re glad to hear that the automation and campaigns have helped your team collect more feedback without adding extra work. Regarding your suggestion, you can actually narrow down requests by campaign date using the date picker in the Requests section. When applying the date filter, use the AND condition along with the interaction filters to identify contacts who did not interact with the requests during that specific time period. This can make it easier to find contacts for follow up campaigns. If you’d like, feel free to reach out to us through the live chat in the app and we’ll be happy to walk you through it. Thanks again for the great feedback and for using TrueReview. NH Nick H. Barber Individual & Family Services Used the software for: Less than 6 months ### "Simple, effective, and great for local businesses" December 15, 2025 5.0 Overall, TrueReview has been a great investment for our business. It significantly improved our online reputation, increased the number of Google reviews, and helped us stand out in a competitive market. Once set up, the system runs smoothly in the background and delivers consistent results. Highly recommended for local service businesses. Pros TrueReview makes collecting Google reviews extremely easy and automated. The integration with our POS system saves us a lot of time, and the review requests feel natural instead of spammy. The dashboard is clean, simple to use, and gives us clear visibility on review performance. It has helped our business consistently grow high-quality 5-star reviews. Cons There is a small learning curve during the initial setup, especially when customizing automation rules, but their support team is responsive and helpful. Review Source BD Brittany D. Owner Photography Used the software for: 6-12 months ### "Worth the money! " March 2, 2026 5.0 Great - worth the money. It was super easy to set up and then fix when the link to zapier stopped. Clients appreciate it too. Pros Ease of use and ability to get more reviews on a regular basis. We’ve never had this many consistent reviews. Cons Had to use zapier was one of the biggest complaints but I don’t see how else to connect to acuity. Luckily I already pay for it. Review Source RL Richard L. Director of Sales Printing Used the software for: Less than 6 months ### "5 Stars, Already Getting Reviews, Very Easy to Use" March 2, 2026 5.0 Very Positive! Will be a return customer. Already getting reviews. Taking out the need for our Account Executives to manually e-mail people! Pros TrueReview has been very easy to use, and I am Very impressed. Even when I couldn't figure something out, their customer service was so timely and helped me through it right away! We signed up for the trial, and after the trial was done we no doubt wanted to continue with the service. We have already got more reviews in a couple weeks than we had in the previous months doing things manually asking for reviews. Highly Recommended! Cons The SMS Feature is nice, but not something we use since we have never had our customers opt into that. I feel like since we don't use that maybe an "e-mail only" price point would be more user friendly for someone not wanting to use the SMS feature Review Source TL Tina L. Marketing Manager Real Estate Used the software for: 2+ years ### "Can't do Better than TrueReview!" August 25, 2025 5.0 We had a complex situation due to my company's structure, and \[sensitive content hidden\] was always to willing and able to help me every time I had a question. He is very knowledgeable and very patient!! Pros It does everything we need (and more). Customer service is the best I've ever experienced! We switched to TrueReview from another company and saw an increase in the number of reviews we received. Cons I can't think of any cons regarding TrueReview. When we left our previous company we found more features and much better support which led to receiving more reviews. Review Source oG olivier G. ceo Business Supplies and Equipment Used the software for: I used a free trial ### "Best service ever!" November 13, 2025 5.0 Pros Best service ever! I was having issues with my Zapier integration and I’m a total beginner. I spoke with \[sensitive content hidden\] and within 5 minutes we were on a video call and he even set up my flows himself. I’ve never seen service this fast and efficient. You guys rock, thank you! Cons Nothing compares. I’ve never had customer service like this. They literally spent an hour with me to help with my integration. Review Source PD Patrick D. Broker of Record Real Estate Used the software for: Less than 6 months ### "Great Product" December 29, 2025 5.0 Overall the experience has been great so far and all questions have been answered promptly. I am really looking forward to having a system that will make review requests simple. Pros I like that TrueReview simplifies the process of obtaining reviews on various review sites all through their platform. The automatic follow up and tracking is also a great feature. Cons Having some difficulty setting up my domain to send review requests from my own email. Haven't had the chance to reach out yet but I am sure they will be able to walk me through it. Review Source Andrew H. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Great first time experience!" May 8, 2025 5.0 Pros Great customer service! Appreciate their team. Cons Haven't had any negative experiences yet! Review Source EN Erik N. Owner Construction Used the software for: Less than 6 months ### "Owner of company" May 21, 2025 5.0 Great experience. The customer service is stellar and the platform is easy to use. I'm happy with the service. Pros Very easy to use their platform and very efficient. I'm happy with the customer service and how they answer when I call. Cons Not being able to create a 2nd campaign under my package. Also not being able to filter who wrote me a review on google makes it difficult to follow up. Review Source RN Ryan N. Admin Marketing and Advertising Used the software for: Less than 6 months ### "Works Great" December 6, 2024 5.0 Pros Great platform. Great support. Easy automation integration. Good price. Cons would like more ustomization ability of review widget to embed. and more customization ability to edit review request steps Switched from [NiceJob](https://www.capterra.com/p/142037/NiceJob/) features/price. looking for a better service Review Source SH Sunny H. Marketing Manager Consumer Services Used the software for: 1-2 years ### "Thank you \[sensitive content hidden\] and TrueReview Team" October 24, 2024 5.0 Excellent! and \[sensitive content hidden\] from TrueReview has been a pleasure to work with. Pros A collaborative partnership that ensures our customer satisfaction post-service is seamlessly reflected in the corresponding GBP. Cons The only challenge is that when a customer name is put in the request for review, the older version, very positively used to save, the customer name in such a fashion that if you wanted to send a request for review again due to a secondary contact point of that customer, being a secondary email or secondary cell, it would auto-populate which would save on time investment for the manual request for review. Currently that is no longer saved/auto populated. Review Source Response from TrueReview October 29, 2024 Thank you for your kind words! We’re thrilled to hear that the partnership with TrueReview has helped ensure seamless customer satisfaction on your GBP, and we’re glad our support team has been a pleasure to work with. We appreciate your support! TH Thomas H. General Manager Automotive Used the software for: 1-2 years ### "Amazing and effortless prouct" October 21, 2024 5.0 From day 1 we have enjoyed this service. Pros Easy to use! Being able to send request and see if the customer has interacted, giving us an opportunity to reach out to sure up any loose ends. Cons I have no cons. Well any good thing cost money. Review Source Response from TrueReview October 27, 2024 Thank you for the great feedback! We’re glad to hear you’ve had an amazing experience with TrueReview and that it’s helping you keep track of customer interactions. We’re happy it’s been valuable for you from day one! Similar Products Featured