# TrueReview Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TrueReview the right Review Management solution for you? Explore 152 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/210085/TrueReview/reviews --- TrueReview 5 (152) [View alternatives](https://www.capterra.com/p/210085/TrueReview/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 7th, 2026 # Reviews of TrueReview Ease of use 4.9 Customer Service 5.0 ## Pros and Cons in Reviews Julia M Director of MarketingLaw Practice, 11 - 50 employeesUsed the software for: 1-2 years. “Not only is it easy to build review request campaigns for customers across unique locations, but the reporting functionality helps me show growth and ROI to leadership.“ March 2, 2026 SB Sydney B VP of Account StrategyMarketing and Advertising, 2 - 10 employeesUsed the software for: I used a free trial. “Visual customization is lacking; cannot update fonts, change colors besides the background color, etc.“ June 19, 2025 NA Nnamdi A DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “The platform has been dependable for consistently requesting and capturing patient feedback, which has helped strengthen our online presence and patient trust.“ March 27, 2026 Chris C Marketing ManagerFinancial Services, 51 - 200 employeesUsed the software for: Less than 6 months. “Our previous third-party solution was delivering declining responses and was limited.“ April 23, 2026 SB Shirin B PresidentMedical Practice, 11 - 50 employeesUsed the software for: 1-2 years. “This allows us to proactively resolve issues, improve the customer experience, and demonstrate that we genuinely care about feedback.“ March 2, 2026 BD Brittany D OwnerPhotography, 2 - 10 employeesUsed the software for: 6-12 months. “Had to use zapier was one of the biggest complaints but I don’t see how else to connect to acuity.“ March 2, 2026 NA Nnamdi A DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “Implementation was straightforward, staff adoption was smooth, and the system runs with minimal day-to-day management once workflows are established.“ March 27, 2026 EN Erik N OwnerConstruction, 2 - 10 employeesUsed the software for: Less than 6 months. “Not being able to create a 2nd campaign under my package.“ May 21, 2025 ## Showing most helpful reviews Showing 1-25 of 152 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chris C. Marketing Manager Financial Services Used the software for: Less than 6 months ### "User-Friendly and Customizable Review Platform " April 23, 2026 5.0 We are using True Reviews to collect reviews from our B2C clients. Our previous third-party solution was delivering declining responses and was limited. I found it very easy to get GTM's brand set-up and our first requests sent out. The scheduling feature for sending batch requests is a great feature. Pros Very easy to use and get up and running. The learning curve is minimal. True Review offers several options for how the review rating is displayed. Customization of messaging is simple to do. The dashboard is effective for getting a snapshot of current state of your reviews and requests. There are tutorials and a search functionality for help files if you need it. TrueReview's verified email domain for sending our email requests is a plus to ensure good deliverability. Cons I wish that you could have multiple users for free so that service people could send out a request to someone they helped over chat or phone. Switched from [Yotpo](https://www.capterra.com/p/144389/Yotpo/) Limited options and flexibility with Yotpo. There was no option for sms messaging. We had seen declining response rates through yotpo Review Source Tyler N. Marketing Director Construction Used the software for: 6-12 months ### "True Review is perfect for multi-location companies. " March 4, 2026 4.0 Their care team is super good; they hop on a call anytime I have any questions or needs. They really thought the system out, and I appreciate it a lot. Pros True Review is the perfect solution for my company and is super affordable. We are using it across multiple locations and companies. The ability to email and text has been incredibly valuable. Cons The Zapier integrations have been iffy. We linked our QBO, but sometimes the phone number appears, and sometimes it does not, which means no text goes out. Alternatives considered [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Reason for choosing TrueReview Price point and scalability were much better. Also integrated with Zapier super well. Review Source Response from TrueReview March 6, 2026 Thank you so much for the thoughtful review, Tyler. We truly appreciate your kind words about the platform and our care team. It means a lot to hear that TrueReview has been a strong fit across your multiple locations and companies. Regarding the phone number issue, we took a closer look and the inconsistency is occurring on the QuickBooks side, where the phone number is not always present in the data being sent. When the number is included in QuickBooks, Zapier and TrueReview process it correctly and the text is sent without issue. If the number is missing upstream, no SMS can be triggered. We’re always happy to help troubleshoot and ensure everything is flowing smoothly. Thank you again for your feedback and continued partnership. aD addison D. detailing Automotive Used the software for: Less than 6 months ### "Great service!" April 27, 2025 5.0 Very user friendly and easy to use. Looks more professional using this to ask for reviews Pros Easy to use, and help is always just a click away for any questions you have, or anything you need help with! Cons Price, even though it is competitive and reasonable. Getting positive reviews is priceless for my business. Review Source Julia M. Director of Marketing Law Practice Used the software for: 1-2 years ### "Great for Building Reputation Across Multiple Locations!" March 2, 2026 5.0 As our law firm continues to scale into new territories, it's important for us to establish credibility and trust with potential new clients. The most effective and authentic way to do that is through testimonials. We are thankful for TrueReview's assistance in helping reach new clients through the growth of our online reviews. Pros Not only is it easy to build review request campaigns for customers across unique locations, but the reporting functionality helps me show growth and ROI to leadership. Cons I genuinely do not have a con to share about my experience with TrueReview. We made the switch from a competitor a few years ago due to their limited scalability and outrageous price increases. TrueReview not only has improved our visibility into our online reputation, but they have saved us money in our marketing budget. Switched from [ReputationStacker](https://www.capterra.com/p/160682/ReputationStacker/) Cost and functionality could not meet the demands of our growing firm. Review Source MC Morgan C. Owner Real Estate Used the software for: 6-12 months ### "Superb Review Management Service!" November 11, 2025 5.0 Overall excellent, exactly what you want from this type of service provider! We have been extremely pleased. Thank you!! Pros Ease of use, Ease of setup, Great support on setup, Great features. The staff are super-attentive on helping integrate with other software like Zapier, and my site. Excellent experience all around. Pricing is great compared to other similar services. Cons They have tons of new ideas and are getting them out, would love to have them faster!! Seriously though I have no complaints. Alternatives considered [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Reason for choosing TrueReview some are too cumbersome, and require too much contact with the company's staff to set up, too expensive, too clunky. Switched from [EmbedSocial](https://www.capterra.com/p/166495/EmbedSocial/) Because each of the other ones did not have the full feature set I needed. note: Goodreviews was another, not noted in list above. Review Source CA Cameron A. Community Relations Manager Building Materials Used the software for: Less than 6 months ### "Don't stop. Get it! Get it! TrueReview's the answer." March 2, 2026 5.0 Fantastic platform, service, and design! From setup to onboarding our sales team, the entire TrueReview experience has been a breeze! Pros Where have you been all my life?! TrueReview has been a seamless transition and upgrade from our previous review gathering platform. The value for our company with over 20 branches has proven itself in efficiency, customer response, and especially in customer support! Any question was answered quickly by team members- and our new account was up and running in a fraction of the time we estimated. We've implemented the API to post reviews to our website- also seamless. We are thrilled with this feature-rich, budget friendly review platform! Cons There is not a single issue we've encountered that would lower our opinion of the TrueReview platform. Switched from [Chekkit](https://www.capterra.com/p/173154/Chekkit-Reputation/) The platform was inconsistent, service poor, and price was high. We'll pay for quality. We weren't getting what we paid for. Review Source YB Yossi B. Owner Events Services Used the software for: Less than 6 months ### "TRUEVIEW AAA+++" August 8, 2025 5.0 TRUEVIEW is a Great tool that makes gathering customer feedback simple and helps grow our online presence. Pros TRUEVIEW has all the features that I wanted, TrueReview has simple, effective, and perfect for my business. Cons Everything about TrueReview I loveits has all the features that I was looking for, and I’m sure it will keep getting better and better. Alternatives considered [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Reason for choosing TrueReview It has the features that I was looking and the price that I was looking Review Source NA Nnamdi A. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Truely a True Review platform." March 27, 2026 5.0 Our overall experience with TrueReview has been positive. The platform has been dependable for consistently requesting and capturing patient feedback, which has helped strengthen our online presence and patient trust. Implementation was straightforward, staff adoption was smooth, and the system runs with minimal day-to-day management once workflows are established. Pros What we value most about TrueReview is how simple and reliable the platform is for consistently generating authentic patient feedback. The automated review requests integrate smoothly into our workflow, saving staff time while improving our online reputation. We also appreciate the responsive customer support and the clear reporting dashboard, which makes it easy to track performance and identify opportunities to improve patient experience. Cons While the platform is effective overall, customization options for messaging and workflow automation can feel somewhat limited compared to more advanced reputation management systems. There is also room for improvement in deeper analytics and integration flexibility with certain EHR or practice management systems. Additionally, pricing may feel relatively high for smaller practices if they are not fully utilizing all available features. Alternatives considered [Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/) Reason for choosing TrueReview Value for money compared to other products. Review Source James H. Owner Law Practice Used the software for: 6-12 months ### "Great produce for reviews" March 27, 2026 5.0 It has worked to get me many more reviews and it's a set-it and forget it so you don't have to follow up Pros It makes getting reviews so easy. They help you set up your campaign and then it is just plug in the customer information and the review requests go out. Cons Sometimes it's difficult to figure out how to set up the campaign, but they help set you up the first time so it's not a big deal. Review Source MS Marc S. President Construction Used the software for: Less than 6 months ### "Affordable and Effective Review Generation Platform " May 3, 2026 5.0 Our overall experience has been excellent. Frankly, much better than expected. Support provided through actaul humans in a timely manner. Pros We've been seeking an affordable methodology for obtaining Reviews for several years without success. Need less to say we were skeptical at the outset of our demo but ended up being completely surprised. The setup support was extraordinary and go us up and running within a few days. Results were almost instantaneous resulting in a 30% increase in just the first month. The application is simple to use and requires little to no additional followup. Cons Gmail users seem way more likely to leave reviews as the experience is more seamless for them. Not certain how this might be addressed. Review Source MG Matt G. Manager Automotive Used the software for: Less than 6 months ### "Roland's Tire Review" October 21, 2024 5.0 Very happy with the customer turnout for responses. Pros I like the screening process where you have a chance to resolve a problem before a person negatively critiques you. I also like to easy format and AI option for responses. Cons Don't really have any complaints. Everything is going good so far. Switched from [SureCritic Reviews](https://www.capterra.com/p/124445/SureCritic-Reviews/) no results and they weren't going to the right area I wanted targeted. Review Source Response from TrueReview October 27, 2024 Thank you for your review! We’re thrilled to hear you’re enjoying the AI response suggestions feature. It’s great to know it’s helping you manage reviews more efficiently and improve your interactions with customers. We’re glad TrueReview is delivering the results you were looking for! DH Daniel H. Physician Owner Hospital & Health Care Used the software for: Less than 6 months ### "5-Star Review - The Best" October 14, 2024 5.0 10 out 10 - great customer service. Everything steamlined and customizable. Pros Simply the best. Simple to use, clean and easy platform. Customer service is outstanding. Would recommend them to any small business. Cons That I didnt find them sooner 😉 - I truly have no complaints. It was exactly what we were looking for. I hope things dont change. Alternatives considered [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Reason for choosing TrueReview Price, Free Trial and good reviews. The website sending the example text message was great. Review Source Response from TrueReview October 27, 2024 Thank you so much for the amazing feedback! We’re thrilled to hear that TrueReview has been exactly what you were looking for, and we’re glad you found us! RZ Reza Z. President Computer & Network Security Used the software for: 1-2 years ### "TrueReview For Better Customer Service" March 2, 2026 5.0 TrueReview is effective in boosting positive reviews. It gives businesses the opportunity to address any concerns a customer may have without being penalized or finding out through a public review first. This allows for proactive mitigation and customer service remediation to make things right. I have implemented this for three different clients, and all of them have appreciated the value it has delivered. Pros The support to set up the solution and integrate it was GBP was excellent. Both the sales rep and support were with me every step of the way to fully implement the solution. Cons Using Zip Alerts is another integration point that could fail, so TrueReview relies on the workflow portion via a third party. Review Source NH Nick H. Barber Individual & Family Services Used the software for: Less than 6 months ### "Simple, effective, and great for local businesses" December 15, 2025 5.0 Overall, TrueReview has been a great investment for our business. It significantly improved our online reputation, increased the number of Google reviews, and helped us stand out in a competitive market. Once set up, the system runs smoothly in the background and delivers consistent results. Highly recommended for local service businesses. Pros TrueReview makes collecting Google reviews extremely easy and automated. The integration with our POS system saves us a lot of time, and the review requests feel natural instead of spammy. The dashboard is clean, simple to use, and gives us clear visibility on review performance. It has helped our business consistently grow high-quality 5-star reviews. Cons There is a small learning curve during the initial setup, especially when customizing automation rules, but their support team is responsive and helpful. Review Source BD Brittany D. Owner Photography Used the software for: 6-12 months ### "Worth the money! " March 2, 2026 5.0 Great - worth the money. It was super easy to set up and then fix when the link to zapier stopped. Clients appreciate it too. Pros Ease of use and ability to get more reviews on a regular basis. We’ve never had this many consistent reviews. Cons Had to use zapier was one of the biggest complaints but I don’t see how else to connect to acuity. Luckily I already pay for it. Review Source RL Richard L. Director of Sales Printing Used the software for: Less than 6 months ### "5 Stars, Already Getting Reviews, Very Easy to Use" March 2, 2026 5.0 Very Positive! Will be a return customer. Already getting reviews. Taking out the need for our Account Executives to manually e-mail people! Pros TrueReview has been very easy to use, and I am Very impressed. Even when I couldn't figure something out, their customer service was so timely and helped me through it right away! We signed up for the trial, and after the trial was done we no doubt wanted to continue with the service. We have already got more reviews in a couple weeks than we had in the previous months doing things manually asking for reviews. Highly Recommended! Cons The SMS Feature is nice, but not something we use since we have never had our customers opt into that. I feel like since we don't use that maybe an "e-mail only" price point would be more user friendly for someone not wanting to use the SMS feature Review Source TL Tina L. Marketing Manager Real Estate Used the software for: 2+ years ### "Can't do Better than TrueReview!" August 25, 2025 5.0 We had a complex situation due to my company's structure, and \[sensitive content hidden\] was always to willing and able to help me every time I had a question. He is very knowledgeable and very patient!! Pros It does everything we need (and more). Customer service is the best I've ever experienced! We switched to TrueReview from another company and saw an increase in the number of reviews we received. Cons I can't think of any cons regarding TrueReview. When we left our previous company we found more features and much better support which led to receiving more reviews. Review Source CS Chris S. VP Sales Marketing Construction Used the software for: Less than 6 months ### "Amazing Value with Exceptional customer services" January 2, 2026 5.0 Pros The simplicity and ease of use. Setup was quick and easy! The customer service is exceptional! I have had 2 google meets where they offered amazing service! Another big plus is the value of the money to enhance your marketing! Cons Have been using for 3+ weeks and frankly haven't found anything I dislike! Most SaaS co's don't provide service like they do! Review Source BR Brad R. Owner Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Game Changer for your Business to easily increase your customer reviews!" November 15, 2024 5.0 5 star experience overall, the technology is easy to use right away and our specific contact \[sensitive content hidden\] has been ultra responsive. He responded right away when we had a couple questions and their team has offered helpful tips to help us get even more reviews. This is a game changer for our business! Pros TrueReview was the solution our business has been searching for increase our Google review traction. We previously attempted an email from our CRM and did not produce results. We were fortunate to find TrueReview, had a intro call with \[sensitive content hidden\] to learn about their process and enrolled in their free trial. The interface is simple and user friendly. In less than 1 week using their service, our company received more Google reviews than the previous 2.5 years on our own. Thank you for making the process incredibly easy and our whole team is fired up to ramp up our reviews moving forward! Cons I honestly don't have any negative constructive feedback. I only wish we discovered them years ago, but fortunately we can use their platform to send review requests to all prior customers. Review Source KV Katie V. Paralegal Law Practice Used the software for: 1-2 years ### "We love TrueReview!" October 17, 2024 5.0 We have really loved our experience with TrueReview; we have not encountered any issues in regard to gathering customer feedback, and have even gotten some compliments (and inquiries by other businesses) about our easy process to send review requests and follow up on them. Pros I have found setting up TrueReview to be very user-friendly; the TrueReview staff has always been so helpful when I am "stuck" on a workflow issue; the experience for our clients is aesthetically pleasing, easy to use, and straightforward. I really appreciate that TrueReview is always adapting and developing based on their customers needs and feedback. Cons Aggregating the survey response data is improving, but it is still not easy, in my opinion. Review Source Response from TrueReview October 27, 2024 Thank you for the wonderful feedback! We’re thrilled that TrueReview has been user-friendly and that your clients are having a great experience. We appreciate your thoughts on survey data aggregation and are continuously working to make improvements. It’s great to hear that other businesses are noticing your easy review process! CQ Cornelius Q. Onwer Entertainment Used the software for: 1-2 years ### "Excellent Tool for Managing Reviews – A Bit Pricey but Worth It!" October 30, 2024 5.0 My experience with TrueReview has been very positive. It’s been a game-changer for streamlining our review management and improving our online reputation. The customer support team is responsive and helpful, which adds to the overall value. If you’re looking for a reliable tool to manage customer reviews, TrueReview is definitely worth considering, even with the slightly higher cost. This version is professional, highlights the benefits, and subtly mentions the cost concern without overshadowing the positive aspects. Pros TrueReview makes managing and gathering customer feedback incredibly easy. The interface is intuitive, and the automation tools have saved me countless hours. I especially love how it integrates with multiple platforms, making it seamless to collect reviews and respond to them. The reporting features are also very insightful, helping us track trends and improve customer satisfaction. Cons While it offers great features, it’s slightly on the expensive side. A lower price or more flexible pricing plans would make it even better, especially for smaller businesses. Review Source Response from TrueReview November 9, 2024 Thank you for your thoughtful review! We’re thrilled to hear that TrueReview has streamlined your review management and improved customer satisfaction. JK Jackie K. Nurse Practitioner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Love this platform" April 13, 2025 5.0 I have enjoyed the product so far and have only had it for a short period of time. Pros I love the ease of use of this review platform Cons The price is a bit high, however, so far I have been able to work it in to our budget. Review Source KE Krystal E. Office Manager Construction Used the software for: 1-2 years ### "Good Review Company" October 23, 2024 5.0 Pros Allow to create custom QR codes for different reviews. Cons Lack of being able to send reminder messages for a review. Review Source Response from TrueReview October 29, 2024 Thank you for your feedback! We’re glad you appreciate the custom QR code feature. We also wanted to mention that we do offer plans with follow-up reminders to help ensure your customers complete their reviews—feel free to reach out if you’d like more information! TH Thomas H. General Manager Automotive Used the software for: 1-2 years ### "Amazing and effortless prouct" October 21, 2024 5.0 From day 1 we have enjoyed this service. Pros Easy to use! Being able to send request and see if the customer has interacted, giving us an opportunity to reach out to sure up any loose ends. Cons I have no cons. Well any good thing cost money. Review Source Response from TrueReview October 27, 2024 Thank you for the great feedback! We’re glad to hear you’ve had an amazing experience with TrueReview and that it’s helping you keep track of customer interactions. We’re happy it’s been valuable for you from day one! EL Elizabeth L. HVAC Construction Used the software for: 1-2 years ### "We love TrueReview!" October 17, 2024 5.0 TrueReview makes it easy and convenient for our customers to leave us reviews. Our reviews have drastically increased since we started this program. Getting TrueReview was such a good move for our company! Pros I love that TrueReview makes it easy and convenient for our customers to leave us reviews. Cons There's nothing that we dislike about TrueReview. Review Source Response from TrueReview October 27, 2024 Thank you for the fantastic feedback! We’re thrilled to hear that TrueReview has made it easier for your customers to leave reviews and that it’s had such a positive impact on your business. We’re glad you made the switch! Similar Products Featured