# TrueReview Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TrueReview the right Reputation Management solution for you? Explore 154 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/210085/TrueReview/reviews --- TrueReview 5 (154) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 18th, 2026 # Reviews of TrueReview Ease of use 4.9 Customer Service 5.0 ## Pros and Cons in Reviews Julia M Director of MarketingLaw Practice, 11 - 50 employeesUsed the software for: 1-2 years. “Not only is it easy to build review request campaigns for customers across unique locations, but the reporting functionality helps me show growth and ROI to leadership.“ March 2, 2026 Chris C Marketing ManagerFinancial Services, 51 - 200 employeesUsed the software for: Less than 6 months. “Our previous third-party solution was delivering declining responses and was limited.“ April 23, 2026 NA Nnamdi A DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “The platform has been dependable for consistently requesting and capturing patient feedback, which has helped strengthen our online presence and patient trust.“ March 27, 2026 BD Brittany D OwnerPhotography, 2 - 10 employeesUsed the software for: 6-12 months. “Had to use zapier was one of the biggest complaints but I don’t see how else to connect to acuity.“ March 2, 2026 SB Shirin B PresidentMedical Practice, 11 - 50 employeesUsed the software for: 1-2 years. “This allows us to proactively resolve issues, improve the customer experience, and demonstrate that we genuinely care about feedback.“ March 2, 2026 SB Sydney B VP of Account StrategyMarketing and Advertising, 2 - 10 employeesUsed the software for: I used a free trial. “Visual customization is lacking; cannot update fonts, change colors besides the background color, etc.“ June 19, 2025 NA Nnamdi A DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “Implementation was straightforward, staff adoption was smooth, and the system runs with minimal day-to-day management once workflows are established.“ March 27, 2026 LI Luke I OwnerMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “Setting up SMS was a little harder, but that was my issue as I did not have the time t set it up.“ July 18, 2025 ## Showing most helpful reviews Showing 1-25 of 154 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Julia M. Director of Marketing Law Practice Used the software for: 1-2 years ### "Great for Building Reputation Across Multiple Locations!" March 2, 2026 5.0 As our law firm continues to scale into new territories, it's important for us to establish credibility and trust with potential new clients. The most effective and authentic way to do that is through testimonials. We are thankful for 's assistance in helping reach new clients through the growth of our online reviews. Pros Not only is it easy to build review request campaigns for customers across unique locations, but the reporting functionality helps me show growth and ROI to leadership. Cons I genuinely do not have a con to share about my experience with . We made the switch from a competitor a few years ago due to their limited scalability and outrageous price increases. TrueReview not only has improved our visibility into our online reputation, but they have saved us money in our marketing budget. Switched from [ReputationStacker](https://www.capterra.com/p/160682/ReputationStacker/) Cost and functionality could not meet the demands of our growing firm. Review Source Tyler N. Marketing Director Construction Used the software for: 6-12 months ### "True Review is perfect for multi-location companies. " March 4, 2026 4.0 Their care team is super good; they hop on a call anytime I have any questions or needs. They really thought the system out, and I appreciate it a lot. Pros True Review is the perfect solution for my company and is super affordable. We are using it across multiple locations and companies. The ability to email and text has been incredibly valuable. Cons The Zapier integrations have been iffy. We linked our QBO, but sometimes the phone number appears, and sometimes it does not, which means no text goes out. Alternatives considered [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Reason for choosing TrueReview Price point and scalability were much better. Also integrated with Zapier super well. Review Source Response from TrueReview March 6, 2026 Thank you so much for the thoughtful review, Tyler. We truly appreciate your kind words about the platform and our care team. It means a lot to hear that TrueReview has been a strong fit across your multiple locations and companies. Regarding the phone number issue, we took a closer look and the inconsistency is occurring on the QuickBooks side, where the phone number is not always present in the data being sent. When the number is included in QuickBooks, Zapier and TrueReview process it correctly and the text is sent without issue. If the number is missing upstream, no SMS can be triggered. We’re always happy to help troubleshoot and ensure everything is flowing smoothly. Thank you again for your feedback and continued partnership. WJ William J. Owner Real Estate Used the software for: 1-2 years ### "Great review software that every business needs!" May 20, 2026 5.0 My experience has been amazing, and I have used this software in several of my businesses. Nothing bad to say at all. Pros Great for business marketing, user-friendly interface, and great value for the money. The learning curve is almost non-existent and it has many amazing features for you to personalize your requests. Cons If there was one issue I wish there was a solution for... I wish there were integrations for Qualia. It would be great to add this feature so once I mark a file complete, it automatically sends out the review request. Review Source Response from TrueReview May 26, 2026 Hi William, Thank you so much for the great review and for using TrueReview across several of your businesses. We really appreciate the feedback and are glad to hear the platform has been easy to use and valuable for your team. Regarding Qualia, it does look like they offer an API, which means you should be able to automate the process using Zapier Webhooks so review requests can be sent automatically once a file is marked complete. If you’d like additional information or help setting this up, feel free to reach out to us anytime at support@truereview.co. Thanks again for your support! AG Ashley G. Director Computer & Network Security Used the software for: Less than 6 months ### "TrueReview" October 6, 2025 5.0 Overall, I am very happy with and the customer insights it is now gathering for us. We’ve also seen an increase in the Google reviews left by customers. Pros was easy to setup and configure to suit our branding and requirements. Support was quick to respond and assist with any questions. Cons The lack of SMS availability in Australia was a bit disappointing. Hopefully this is something that will be available down the line. Review Source Chris C. Marketing Manager Financial Services Used the software for: Less than 6 months ### "User-Friendly and Customizable Review Platform " April 23, 2026 5.0 We are using True Reviews to collect reviews from our B2C clients. Our previous third-party solution was delivering declining responses and was limited. I found it very easy to get GTM's brand set-up and our first requests sent out. The scheduling feature for sending batch requests is a great feature. Pros Very easy to use and get up and running. The learning curve is minimal. True Review offers several options for how the review rating is displayed. Customization of messaging is simple to do. The dashboard is effective for getting a snapshot of current state of your reviews and requests. There are tutorials and a search functionality for help files if you need it. 's verified email domain for sending our email requests is a plus to ensure good deliverability. Cons I wish that you could have multiple users for free so that service people could send out a request to someone they helped over chat or phone. Switched from [Yotpo](https://www.capterra.com/p/144389/Yotpo/) Limited options and flexibility with Yotpo. There was no option for sms messaging. We had seen declining response rates through yotpo Review Source MC Morgan C. Owner Real Estate Used the software for: 6-12 months ### "Superb Review Management Service!" November 11, 2025 5.0 Overall excellent, exactly what you want from this type of service provider! We have been extremely pleased. Thank you!! Pros Ease of use, Ease of setup, Great support on setup, Great features. The staff are super-attentive on helping integrate with other software like Zapier, and my site. Excellent experience all around. Pricing is great compared to other similar services. Cons They have tons of new ideas and are getting them out, would love to have them faster!! Seriously though I have no complaints. Alternatives considered [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Reason for choosing TrueReview some are too cumbersome, and require too much contact with the company's staff to set up, too expensive, too clunky. Switched from [EmbedSocial](https://www.capterra.com/p/166495/EmbedSocial/) Because each of the other ones did not have the full feature set I needed. note: Goodreviews was another, not noted in list above. Review Source CA Cameron A. Community Relations Manager Building Materials Used the software for: Less than 6 months ### "Don't stop. Get it! Get it! TrueReview's the answer." March 2, 2026 5.0 Fantastic platform, service, and design! From setup to onboarding our sales team, the entire experience has been a breeze! Pros Where have you been all my life?! has been a seamless transition and upgrade from our previous review gathering platform. The value for our company with over 20 branches has proven itself in efficiency, customer response, and especially in customer support! Any question was answered quickly by team members- and our new account was up and running in a fraction of the time we estimated. We've implemented the API to post reviews to our website- also seamless. We are thrilled with this feature-rich, budget friendly review platform! Cons There is not a single issue we've encountered that would lower our opinion of the platform. Switched from [Chekkit](https://www.capterra.com/p/173154/Chekkit-Reputation/) The platform was inconsistent, service poor, and price was high. We'll pay for quality. We weren't getting what we paid for. Review Source KH Kathy H. Office Manager Construction Used the software for: 6-12 months ### "Super easy to use and top notch customer service" March 12, 2025 5.0 Their support is top notch. There has never been a time when I had a question and someone wasn't available right away to help. Pros I love how user-friendly is, but what truly sets it apart is the variety of options for sending out review requests. The ability to filter positive and negative feedback before directing customers to leave a review is a fantastic feature. Their campaign tools are easy to use, fully adjustable, and make managing requests and reviews super easy. Plus, the Zapier integrations simplified our automation, which made the entire process effortless. Overall, I’m very happy with the service and highly recommend it to businesses looking to streamline their reviews/online reputation! 👍 Cons So far, there isn't anything that I did not like yet. Alternatives considered [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Reason for choosing TrueReview This is focused on the thing we needed while Birdeye has too many options that feels overwhelming. Feels more simple and straight to the point. Review Source YB Yossi B. Owner Events Services Used the software for: Less than 6 months ### "TRUEVIEW AAA+++" August 8, 2025 5.0 TRUEVIEW is a Great tool that makes gathering customer feedback simple and helps grow our online presence. Pros TRUEVIEW has all the features that I wanted, has simple, effective, and perfect for my business. Cons Everything about I loveits has all the features that I was looking for, and I’m sure it will keep getting better and better. Alternatives considered [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Reason for choosing TrueReview It has the features that I was looking and the price that I was looking Review Source AF Andrew F. Digital Marketing Automotive Used the software for: Less than 6 months ### "True Review is Fantastic! " June 11, 2026 5.0 True Review has been the best and has helped me manage reviews more efficiently. I highly encourage you to get it! Pros The thing I love the most about True Review is having an easy-to-use dashboard that shows all of the reviews. I love that I can just click to respond and that it notifies me instantly when a review is posted. Cons The only thing I wish True Review did a little better is to allow for more design options for the review links. Review Source RO Renato O. Owner Construction Used the software for: I used a free trial ### "Great for Building Authentic Reviews" October 15, 2024 5.0 Overall, I love the experience. We plan to keep this platform as another marketing tool for our business. Pros I am still learning the ends and outs of this platform, however, what sold me was the in depth details and creativity that comes with the experience of this platform. We now have immediate access to ask our clients to leave us a review and let us know how to improve of services. The best feature so far is integrating the reviews to our website and socials so that it is on multiple platforms. Cons I am still learning how to navigate this platform, but for the most part it is easy to use. Alternatives considered [GatherUp](https://www.capterra.com/p/239159/GatherUp/) Reason for choosing TrueReview We decided to go with because of the cost and website integration. Review Source Response from TrueReview October 27, 2024 Thank you for the wonderful review! We’re glad you’re finding value in TrueReview and using it to gather authentic feedback from your clients. If you need help navigating the platform as you continue to explore, feel free to reach out—we’re here to assist! KG Kevin G. Marketing Manager Glass, Ceramics & Concrete Used the software for: 6-12 months ### "Great experience " October 21, 2024 5.0 I have thoroughly enjoyed my overall experience with . We have seen a significant rise across all our locations in our ratings. This platform has also been extremely affordable. Pros I love the ability to get feedback from our clients consistently and that they can all be managed in one place. Cons I wish sending out the review requests could be more automated. Alternatives considered [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing TrueReview It could do a lot of the same things that these other platforms could, just at a much cheaper price. Review Source Response from TrueReview October 27, 2024 Thank you so much for the great review! We’re thrilled to hear that TrueReview has helped you consistently gather client feedback and increase your ratings across all your locations. To make things even easier, you can fully automate the review request process by connecting your CRM to TrueReview via Zapier or using our Open API. If you need any assistance with the setup, feel free to reach out—we’re here to help! MG Matt G. Manager Automotive Used the software for: Less than 6 months ### "Roland's Tire Review" October 21, 2024 5.0 Very happy with the customer turnout for responses. Pros I like the screening process where you have a chance to resolve a problem before a person negatively critiques you. I also like to easy format and AI option for responses. Cons Don't really have any complaints. Everything is going good so far. Switched from [SureCritic Reviews](https://www.capterra.com/p/124445/SureCritic-Reviews/) no results and they weren't going to the right area I wanted targeted. Review Source Response from TrueReview October 27, 2024 Thank you for your review! We’re thrilled to hear you’re enjoying the AI response suggestions feature. It’s great to know it’s helping you manage reviews more efficiently and improve your interactions with customers. We’re glad TrueReview is delivering the results you were looking for! RZ Reza Z. President Computer & Network Security Used the software for: 1-2 years ### "TrueReview For Better Customer Service" March 2, 2026 5.0 is effective in boosting positive reviews. It gives businesses the opportunity to address any concerns a customer may have without being penalized or finding out through a public review first. This allows for proactive mitigation and customer service remediation to make things right. I have implemented this for three different clients, and all of them have appreciated the value it has delivered. Pros The support to set up the solution and integrate it was GBP was excellent. Both the sales rep and support were with me every step of the way to fully implement the solution. Cons Using Zip Alerts is another integration point that could fail, so relies on the workflow portion via a third party. Review Source Anthony K. Marketing Manager Construction Used the software for: 1-2 years ### "Effective Review Collection Tool" August 12, 2025 5.0 has been a solid addition to our customer follow-up process. It's helped us systematize review collection, which was previously hit-or-miss. The automated follow-up sequences work well, and we've noticed more consistent review generation. The platform delivers on its core promise of making review collection easier and more systematic. Pros The platform makes it easy to collect customer reviews automatically after project completion. The email automation saves us time, and we've seen an increase in our online review volume since implementing . The interface is user-friendly and the setup process was straightforward. Cons The "Powered by " branding on review requests doesn't align with our premium brand experience. We'd prefer white-label functionality to maintain brand consistency throughout our customer communications. Review Source AB Ashley B. Optometry Medical Practice Used the software for: 6-12 months ### "5 STARS! Would recommend " March 2, 2026 5.0 Pros Very easy to use and love the text messaging! It creates a lovely text that we get feedback from our patients. They love how secure it is! Cons I wish that we can schedule out or integrate our system to send out reviews automatically. This would help our staff. Review Source MJ Michael J. Managing Attorney Law Practice Used the software for: 1-2 years ### "TrueReview is a game changer" August 1, 2025 5.0 Pros The value for money is outstanding. True review has taken the struggle to get customer reviews for our clients and made everything so simple. Cons The only cons about from my perspective is the lack of integration with our CMS—it’s not a HUGE deal, but that could be something to send this program to the moon. Review Source Response from TrueReview August 4, 2025 Thank you so much for your kind words and positive feedback! We’re glad to hear TrueReview has made it simple for you to get customer reviews for your clients. Regarding integrations, we actually offer several options including Zapier, Make.com (using our API) that can connect TrueReview with many other platforms. We’d be happy to explore the best way to integrate with your CMS. Please feel free to message us in the app or email us at support@truereview.co so we can assist. LI Luke I. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Awesome review management software" July 18, 2025 5.0 Excellent. Customer service is awesome. I had a billing issue, that I created, and they fixed it withing 10 minutes. Pros The review software is very easy to use. My client was happy that we go them more reviews from 50 requests than they got in 5 years. Cons Setting up SMS was a little harder, but that was my issue as I did not have the time t set it up. I will go back and do it. Review Source Response from TrueReview August 4, 2025 Thank you, Luke, for sharing your experience. We are so happy to hear that TrueReview helped you get more reviews from just 50 requests than your client received in the past five years. We appreciate your feedback on SMS setup. Whenever you are ready, our team can walk you through the process step-by-step to make it quick and easy. You can message us in the app or email us at support@truereview.co and we will be happy to help. It is great to hear that our support team was able to resolve your billing issue within minutes. We are grateful to have you as a customer. SB Sydney B. VP of Account Strategy Marketing and Advertising Used the software for: I used a free trial ### "Easy To Use Review Software" June 19, 2025 5.0 Sign up and creation was extremely easy. There isn't an integration with MangoMint and the Zapier workflow is limited, but we were able to find a work around. Overall, we have been very happy. Pros It's extremely easy to use, especially when designing what you want your review link to look like and how you want reviews processed. Cons Visual customization is lacking; cannot update fonts, change colors besides the background color, etc. Review Source Response from TrueReview July 14, 2025 Thanks for your review, Sydney! Mangomint isn’t listed directly on Zapier, but they do offer webhooks that work with Zapier. We have a number of customers using Mangomint successfully through this setup. We recommend reaching out to Mangomint’s support team to enable their Zapier webhook integration. Update: Monday, July 14, 2025 Just wanted to follow up and let you know that we’ve made the visual customizations you mentioned available. You can now update fonts, change button styles, add gradient background, and more! BR Brad R. Owner Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Game Changer for your Business to easily increase your customer reviews!" November 15, 2024 5.0 5 star experience overall, the technology is easy to use right away and our specific contact \[sensitive content hidden\] has been ultra responsive. He responded right away when we had a couple questions and their team has offered helpful tips to help us get even more reviews. This is a game changer for our business! Pros was the solution our business has been searching for increase our Google review traction. We previously attempted an email from our CRM and did not produce results. We were fortunate to find TrueReview, had a intro call with \[sensitive content hidden\] to learn about their process and enrolled in their free trial. The interface is simple and user friendly. In less than 1 week using their service, our company received more Google reviews than the previous 2.5 years on our own. Thank you for making the process incredibly easy and our whole team is fired up to ramp up our reviews moving forward! Cons I honestly don't have any negative constructive feedback. I only wish we discovered them years ago, but fortunately we can use their platform to send review requests to all prior customers. Review Source BP Ben P. CEO Information Technology and Services Used the software for: I used a free trial ### "Awesome review application!" February 21, 2025 5.0 Overall experience has been great and Support Team have been great help! Pros What a great application, really easy to use and has been great benefit to our company! We use it for all of our review generation, And our team, love it. Cons There’s nothing that I don’t like! They could build out some of the native Integration a bit more as Zapier Can be a bit of a pain sometimes, but overall once sorted the Integration’s are fine and Work as they should! Review Source JV Jasper V. Manager Retail Used the software for: I used a free trial ### "Working with Truereview" February 18, 2025 5.0 Designed to be user-friendly and highly informative. Pros The dashboard is very professional and informative Cons The content is exclusively available in English. Review Source KV Katie V. Paralegal Law Practice Used the software for: 1-2 years ### "We love TrueReview!" October 17, 2024 5.0 We have really loved our experience with ; we have not encountered any issues in regard to gathering customer feedback, and have even gotten some compliments (and inquiries by other businesses) about our easy process to send review requests and follow up on them. Pros I have found setting up to be very user-friendly; the TrueReview staff has always been so helpful when I am "stuck" on a workflow issue; the experience for our clients is aesthetically pleasing, easy to use, and straightforward. I really appreciate that TrueReview is always adapting and developing based on their customers needs and feedback. Cons Aggregating the survey response data is improving, but it is still not easy, in my opinion. Review Source Response from TrueReview October 27, 2024 Thank you for the wonderful feedback! We’re thrilled that TrueReview has been user-friendly and that your clients are having a great experience. We appreciate your thoughts on survey data aggregation and are continuously working to make improvements. It’s great to hear that other businesses are noticing your easy review process! RN Ryan N. Admin Marketing and Advertising Used the software for: Less than 6 months ### "Works Great" December 6, 2024 5.0 Pros Great platform. Great support. Easy automation integration. Good price. Cons would like more ustomization ability of review widget to embed. and more customization ability to edit review request steps Switched from [NiceJob](https://www.capterra.com/p/142037/NiceJob/) features/price. looking for a better service Review Source EL Elizabeth L. HVAC Construction Used the software for: 1-2 years ### "We love TrueReview!" October 17, 2024 5.0 makes it easy and convenient for our customers to leave us reviews. Our reviews have drastically increased since we started this program. Getting TrueReview was such a good move for our company! Pros I love that makes it easy and convenient for our customers to leave us reviews. Cons There's nothing that we dislike about . Review Source Response from TrueReview October 27, 2024 Thank you for the fantastic feedback! We’re thrilled to hear that TrueReview has made it easier for your customers to leave reviews and that it’s had such a positive impact on your business. We’re glad you made the switch!