# TrueReview Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TrueReview the right Reputation Management solution for you? Explore 150 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/210085/TrueReview/reviews --- TrueReview 5 (150) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 30th, 2026 # Reviews of TrueReview Ease of use 4.9 Customer Service 5.0 ## Pros and Cons in Reviews Julia M Director of MarketingLaw Practice, 11 - 50 employeesUsed the software for: 1-2 years. “Not only is it easy to build review request campaigns for customers across unique locations, but the reporting functionality helps me show growth and ROI to leadership.“ March 2, 2026 SB Sydney B VP of Account StrategyMarketing and Advertising, 2 - 10 employeesUsed the software for: I used a free trial. “Visual customization is lacking; cannot update fonts, change colors besides the background color, etc.“ June 19, 2025 NA Nnamdi A DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “The platform has been dependable for consistently requesting and capturing patient feedback, which has helped strengthen our online presence and patient trust.“ March 27, 2026 BD Brittany D OwnerPhotography, 2 - 10 employeesUsed the software for: 6-12 months. “Had to use zapier was one of the biggest complaints but I don’t see how else to connect to acuity.“ March 2, 2026 SB Shirin B PresidentMedical Practice, 11 - 50 employeesUsed the software for: 1-2 years. “This allows us to proactively resolve issues, improve the customer experience, and demonstrate that we genuinely care about feedback.“ March 2, 2026 EN Erik N OwnerConstruction, 2 - 10 employeesUsed the software for: Less than 6 months. “Not being able to create a 2nd campaign under my package.“ May 21, 2025 NA Nnamdi A DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “Implementation was straightforward, staff adoption was smooth, and the system runs with minimal day-to-day management once workflows are established.“ March 27, 2026 LI Luke I OwnerMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “Setting up SMS was a little harder, but that was my issue as I did not have the time t set it up.“ July 18, 2025 ## Showing most helpful reviews Showing 1-25 of 150 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Julia M. Director of Marketing Law Practice Used the software for: 1-2 years ### "Great for Building Reputation Across Multiple Locations!" March 2, 2026 5.0 As our law firm continues to scale into new territories, it's important for us to establish credibility and trust with potential new clients. The most effective and authentic way to do that is through testimonials. We are thankful for TrueReview's assistance in helping reach new clients through the growth of our online reviews. Pros Not only is it easy to build review request campaigns for customers across unique locations, but the reporting functionality helps me show growth and ROI to leadership. Cons I genuinely do not have a con to share about my experience with TrueReview. We made the switch from a competitor a few years ago due to their limited scalability and outrageous price increases. TrueReview not only has improved our visibility into our online reputation, but they have saved us money in our marketing budget. Switched from [ReputationStacker](https://www.capterra.com/p/160682/ReputationStacker/) Cost and functionality could not meet the demands of our growing firm. Review Source CA Cameron A. Community Relations Manager Building Materials Used the software for: Less than 6 months ### "Don't stop. Get it! Get it! TrueReview's the answer." March 2, 2026 5.0 Fantastic platform, service, and design! From setup to onboarding our sales team, the entire TrueReview experience has been a breeze! Pros Where have you been all my life?! TrueReview has been a seamless transition and upgrade from our previous review gathering platform. The value for our company with over 20 branches has proven itself in efficiency, customer response, and especially in customer support! Any question was answered quickly by team members- and our new account was up and running in a fraction of the time we estimated. We've implemented the API to post reviews to our website- also seamless. We are thrilled with this feature-rich, budget friendly review platform! Cons There is not a single issue we've encountered that would lower our opinion of the TrueReview platform. Switched from [Chekkit](https://www.capterra.com/p/173154/Chekkit-Reputation/) The platform was inconsistent, service poor, and price was high. We'll pay for quality. We weren't getting what we paid for. Review Source aD addison D. detailing Automotive Used the software for: Less than 6 months ### "Great service!" April 27, 2025 5.0 Very user friendly and easy to use. Looks more professional using this to ask for reviews Pros Easy to use, and help is always just a click away for any questions you have, or anything you need help with! Cons Price, even though it is competitive and reasonable. Getting positive reviews is priceless for my business. Review Source Tyler N. Marketing Director Construction Used the software for: 6-12 months ### "True Review is perfect for multi-location companies. " March 4, 2026 4.0 Their care team is super good; they hop on a call anytime I have any questions or needs. They really thought the system out, and I appreciate it a lot. Pros True Review is the perfect solution for my company and is super affordable. We are using it across multiple locations and companies. The ability to email and text has been incredibly valuable. Cons The Zapier integrations have been iffy. We linked our QBO, but sometimes the phone number appears, and sometimes it does not, which means no text goes out. Alternatives considered [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Reason for choosing TrueReview Price point and scalability were much better. Also integrated with Zapier super well. Review Source Response from TrueReview March 6, 2026 Thank you so much for the thoughtful review, Tyler. We truly appreciate your kind words about the platform and our care team. It means a lot to hear that TrueReview has been a strong fit across your multiple locations and companies. Regarding the phone number issue, we took a closer look and the inconsistency is occurring on the QuickBooks side, where the phone number is not always present in the data being sent. When the number is included in QuickBooks, Zapier and TrueReview process it correctly and the text is sent without issue. If the number is missing upstream, no SMS can be triggered. We’re always happy to help troubleshoot and ensure everything is flowing smoothly. Thank you again for your feedback and continued partnership. SB Shirin B. President Medical Practice Used the software for: 1-2 years ### "TrueReview Customer Reputation" March 2, 2026 5.0 Overall, our experience with TrueReview has been outstanding. The platform has been incredibly effective at helping generate more positive reviews while also creating a smoother feedback process for our customers. One of the biggest advantages is that it gives businesses the opportunity to address any concerns privately before they turn into public reviews. This allows us to proactively resolve issues, improve the customer experience, and demonstrate that we genuinely care about feedback. Instead of reacting after the fact, we are able to engage, respond, and make things right in real time. I have implemented TrueReview for three different clients, and each one has seen meaningful improvements in both their online reputation and customer satisfaction. They consistently mention how easy the system is to use and how much value it adds to their overall customer communication strategy. I would absolutely recommend it to any business looking to strengthen their online presence and build stronger relationships with their clients. Pros I like the UI and the text and email feature that clients get after their service. It helps us manage client retention and customer satisfaction scores. Cons The setup was difficult, and we had to use Zapier as well to achieve the end-to-end setup we expected for customer outreach and workflow. Review Source NA Nnamdi A. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Truely a True Review platform." March 27, 2026 5.0 Our overall experience with TrueReview has been positive. The platform has been dependable for consistently requesting and capturing patient feedback, which has helped strengthen our online presence and patient trust. Implementation was straightforward, staff adoption was smooth, and the system runs with minimal day-to-day management once workflows are established. Pros What we value most about TrueReview is how simple and reliable the platform is for consistently generating authentic patient feedback. The automated review requests integrate smoothly into our workflow, saving staff time while improving our online reputation. We also appreciate the responsive customer support and the clear reporting dashboard, which makes it easy to track performance and identify opportunities to improve patient experience. Cons While the platform is effective overall, customization options for messaging and workflow automation can feel somewhat limited compared to more advanced reputation management systems. There is also room for improvement in deeper analytics and integration flexibility with certain EHR or practice management systems. Additionally, pricing may feel relatively high for smaller practices if they are not fully utilizing all available features. Alternatives considered [Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/) Reason for choosing TrueReview Value for money compared to other products. Review Source VR Verified Reviewer Manager Retail Used the software for: 1-2 years ### "Great value for your money" March 2, 2026 5.0 Great value and product for your money. Everything under one website is always a must for me. It combines everything under one platform. Pros True Review is user friendly and easy to navigate. It offers email and text messaging. There are various features that allow you to show your style for your business. Cons I wish Yelp app was available to connect. Hopefully soon it will be added as an option. Besides that I love it. Review Source Response from TrueReview March 6, 2026 Thank you so much for the thoughtful review and kind words. We’re glad to hear you’re enjoying the platform and finding value in having everything in one place. Regarding Yelp, we completely understand the request. Unfortunately, Yelp does not allow native integrations for review requests through third party platforms, which means we’re unable to offer a direct Yelp connection. That said, you can still add your Yelp page as a custom review link within TrueReview and include it in your requests if you’d like. We’re happy to guide you through setting that up. Thanks again for your feedback and support. Robert E. H. President Law Practice Used the software for: Less than 6 months ### "TrueReview is a must have to obtain more 5-star reviews" February 24, 2026 5.0 I am very happy with TrueReview. Since using their service, I was able to get 25 new 5 star reviews in less than 30 days! Pros TrueReview was easy to set up and allows multiple campaigns with the premium package that way you can create campaigns per specific client experience. Cons So far there is nothing I do not like about TrueReview. Since using their service, I have obtain 25 new 5 star reviews. Review Source VR Verified Reviewer Administrator Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Great review tool " March 2, 2026 5.0 Great deal for the cost. Easy to use and gets the job done. It takes little to keep my account running and I really like the dashboard feature Pros Ease of use and customer service is so helpful. Their chat feature is one of the best. Responses are the fastest Cons I wish that things were more automated and less manual. And had more integration systems. Customizations could be a little more detailed Review Source James H. Owner Law Practice Used the software for: 6-12 months ### "Great produce for reviews" March 27, 2026 5.0 It has worked to get me many more reviews and it's a set-it and forget it so you don't have to follow up Pros It makes getting reviews so easy. They help you set up your campaign and then it is just plug in the customer information and the review requests go out. Cons Sometimes it's difficult to figure out how to set up the campaign, but they help set you up the first time so it's not a big deal. Review Source MS Marianne S. Office Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "True Review Review " October 17, 2024 5.0 Excellence support and easy to use platform. Pros True Review is an easy to use platform that also has fantastic platform help support. Cons We haven't found a con yet. Everything is easy to use and provides an excellent customer feedback platform Reason for choosing TrueReview Cost and ease of use for what we were trying to accomplish Review Source Response from TrueReview October 27, 2024 Thank you for your great feedback! We’re thrilled to hear that TrueReview has been easy to use and that our support team has been helpful. It’s fantastic to know that the platform is meeting your needs at the right price! Anthony K. Marketing Manager Construction Used the software for: 1-2 years ### "Effective Review Collection Tool" August 12, 2025 5.0 TrueReview has been a solid addition to our customer follow-up process. It's helped us systematize review collection, which was previously hit-or-miss. The automated follow-up sequences work well, and we've noticed more consistent review generation. The platform delivers on its core promise of making review collection easier and more systematic. Pros The platform makes it easy to collect customer reviews automatically after project completion. The email automation saves us time, and we've seen an increase in our online review volume since implementing TrueReview. The interface is user-friendly and the setup process was straightforward. Cons The "Powered by TrueReview" branding on review requests doesn't align with our premium brand experience. We'd prefer white-label functionality to maintain brand consistency throughout our customer communications. Review Source TL Tina L. Marketing Manager Real Estate Used the software for: 2+ years ### "Can't do Better than TrueReview!" August 25, 2025 5.0 We had a complex situation due to my company's structure, and \[sensitive content hidden\] was always to willing and able to help me every time I had a question. He is very knowledgeable and very patient!! Pros It does everything we need (and more). Customer service is the best I've ever experienced! We switched to TrueReview from another company and saw an increase in the number of reviews we received. Cons I can't think of any cons regarding TrueReview. When we left our previous company we found more features and much better support which led to receiving more reviews. Review Source BR Brad R. Owner Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Game Changer for your Business to easily increase your customer reviews!" November 15, 2024 5.0 5 star experience overall, the technology is easy to use right away and our specific contact \[sensitive content hidden\] has been ultra responsive. He responded right away when we had a couple questions and their team has offered helpful tips to help us get even more reviews. This is a game changer for our business! Pros TrueReview was the solution our business has been searching for increase our Google review traction. We previously attempted an email from our CRM and did not produce results. We were fortunate to find TrueReview, had a intro call with \[sensitive content hidden\] to learn about their process and enrolled in their free trial. The interface is simple and user friendly. In less than 1 week using their service, our company received more Google reviews than the previous 2.5 years on our own. Thank you for making the process incredibly easy and our whole team is fired up to ramp up our reviews moving forward! Cons I honestly don't have any negative constructive feedback. I only wish we discovered them years ago, but fortunately we can use their platform to send review requests to all prior customers. Review Source oG olivier G. ceo Business Supplies and Equipment Used the software for: I used a free trial ### "Best service ever!" November 13, 2025 5.0 Pros Best service ever! I was having issues with my Zapier integration and I’m a total beginner. I spoke with \[sensitive content hidden\] and within 5 minutes we were on a video call and he even set up my flows himself. I’ve never seen service this fast and efficient. You guys rock, thank you! Cons Nothing compares. I’ve never had customer service like this. They literally spent an hour with me to help with my integration. Review Source PD Patrick D. Broker of Record Real Estate Used the software for: Less than 6 months ### "Great Product" December 29, 2025 5.0 Overall the experience has been great so far and all questions have been answered promptly. I am really looking forward to having a system that will make review requests simple. Pros I like that TrueReview simplifies the process of obtaining reviews on various review sites all through their platform. The automatic follow up and tracking is also a great feature. Cons Having some difficulty setting up my domain to send review requests from my own email. Haven't had the chance to reach out yet but I am sure they will be able to walk me through it. Review Source KV Katie V. Paralegal Law Practice Used the software for: 1-2 years ### "We love TrueReview!" October 17, 2024 5.0 We have really loved our experience with TrueReview; we have not encountered any issues in regard to gathering customer feedback, and have even gotten some compliments (and inquiries by other businesses) about our easy process to send review requests and follow up on them. Pros I have found setting up TrueReview to be very user-friendly; the TrueReview staff has always been so helpful when I am "stuck" on a workflow issue; the experience for our clients is aesthetically pleasing, easy to use, and straightforward. I really appreciate that TrueReview is always adapting and developing based on their customers needs and feedback. Cons Aggregating the survey response data is improving, but it is still not easy, in my opinion. Review Source Response from TrueReview October 27, 2024 Thank you for the wonderful feedback! We’re thrilled that TrueReview has been user-friendly and that your clients are having a great experience. We appreciate your thoughts on survey data aggregation and are continuously working to make improvements. It’s great to hear that other businesses are noticing your easy review process! MB Matt B. Owner Environmental Services Used the software for: I used a free trial ### "Great product, automates review collection!" May 5, 2025 5.0 Great product, happy to have this tool at our disposal. Helps to increase our online reviews. Pros This is a simple and automated system that enables us to capture a lot of client feedback easily. User-friendly and our customers like it. Cons No specific cons, it does what it is supposed to do. We haven't had any issues with it. Review Source BP Ben P. CEO Information Technology and Services Used the software for: I used a free trial ### "Awesome review application!" February 21, 2025 5.0 Overall experience has been great and Support Team have been great help! Pros What a great application, really easy to use and has been great benefit to our company! We use it for all of our review generation, And our team, love it. Cons There’s nothing that I don’t like! They could build out some of the native Integration a bit more as Zapier Can be a bit of a pain sometimes, but overall once sorted the Integration’s are fine and Work as they should! Review Source Andrew H. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Great first time experience!" May 8, 2025 5.0 Pros Great customer service! Appreciate their team. Cons Haven't had any negative experiences yet! Review Source TH Thomas H. General Manager Automotive Used the software for: 1-2 years ### "Amazing and effortless prouct" October 21, 2024 5.0 From day 1 we have enjoyed this service. Pros Easy to use! Being able to send request and see if the customer has interacted, giving us an opportunity to reach out to sure up any loose ends. Cons I have no cons. Well any good thing cost money. Review Source Response from TrueReview October 27, 2024 Thank you for the great feedback! We’re glad to hear you’ve had an amazing experience with TrueReview and that it’s helping you keep track of customer interactions. We’re happy it’s been valuable for you from day one! AR Alejandro R. General Manager Construction Used the software for: 1-2 years ### "Review from LA Turf & Paver" October 17, 2024 5.0 overall has been great. we we able to connect with zappier and automate our system Pros its automatic system works perfect for our business Cons its price seems a little high, other than that all good Review Source Response from TrueReview October 27, 2024 Thank you for your feedback! We’re glad to hear the automation is working well for your business. We appreciate the input on pricing and are always looking for ways to add more value. Let us know if you need any assistance! JS James S. Customer Success Manager Construction Used the software for: 1-2 years ### "TrueReview was a game-changer for us. " October 21, 2024 5.0 It's helped us increaswe our reviews and it makes review request much easier. Pros TrueReview was easy to set up and it does a good job of sending automated review requests per a predefined schedule utilizing different channels, such as text and email! It think it's a good value. Cons We like everything about TrueReview, but if I had to choose one thing it would be that it's so great that I feel like we're cheating. Review Source Response from TrueReview October 27, 2024 Thank you for the fantastic review! We’re thrilled to hear that TrueReview has been a game-changer for you, making it easier to request reviews through text and email automation. Implementing efficient review management systems like this can really make a huge difference in growing your online presence! RN Ryan N. Admin Marketing and Advertising Used the software for: Less than 6 months ### "Works Great" December 6, 2024 5.0 Pros Great platform. Great support. Easy automation integration. Good price. Cons would like more ustomization ability of review widget to embed. and more customization ability to edit review request steps Switched from [NiceJob](https://www.capterra.com/p/142037/NiceJob/) features/price. looking for a better service Review Source TP Todd P. Owner Consumer Services Used the software for: 6-12 months ### "Great business tool" October 17, 2024 5.0 Excellent. My ability to receive customer reviews has increased significantly. Pros It's easy to use and doesn't take much time. Cons The mobile app could be more intuitive. Sometimes it's hard to find what you want. Review Source Response from TrueReview October 27, 2024 Thank you for the great feedback! We’re glad to hear TrueReview has made it easy to gather more customer reviews. We appreciate your thoughts on the mobile app and are always working to improve the experience!