--- title: "TrueReview Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is TrueReview the right Review Management solution for you? Explore 155 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/210085/TrueReview/reviews/" page_type: "reviews" language: "en" --- TrueReview 5 (155) [View alternatives](https://www.capterra.com/p/210085/TrueReview/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of TrueReview Ease of use 4.9 Customer Service 5.0 ## Pros and Cons in Reviews NA Nnamdi A DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “The platform has been dependable for consistently requesting and capturing patient feedback, which has helped strengthen our online presence and patient trust.“ March 27, 2026 Chris C Marketing ManagerFinancial Services, 51 - 200 employeesUsed the software for: Less than 6 months. “Our previous third-party solution was delivering declining responses and was limited.“ April 23, 2026 NA Nnamdi A DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “Implementation was straightforward, staff adoption was smooth, and the system runs with minimal day-to-day management once workflows are established.“ March 27, 2026 SB Sydney B VP of Account StrategyMarketing and Advertising, 2 - 10 employeesUsed the software for: I used a free trial. “Visual customization is lacking; cannot update fonts, change colors besides the background color, etc.“ June 19, 2025 Julia M Director of MarketingLaw Practice, 11 - 50 employeesUsed the software for: 1-2 years. “Not only is it easy to build review request campaigns for customers across unique locations, but the reporting functionality helps me show growth and ROI to leadership.“ March 2, 2026 AG Ashley G DirectorComputer & Network Security, 2 - 10 employeesUsed the software for: Less than 6 months. “The lack of SMS availability in Australia was a bit disappointing.“ October 6, 2025 SB Shirin B PresidentMedical Practice, 11 - 50 employeesUsed the software for: 1-2 years. “This allows us to proactively resolve issues, improve the customer experience, and demonstrate that we genuinely care about feedback.“ March 2, 2026 BD Brittany D OwnerPhotography, 2 - 10 employeesUsed the software for: 6-12 months. “Had to use zapier was one of the biggest complaints but I don’t see how else to connect to acuity.“ March 2, 2026 ## Showing most helpful reviews Showing 1-25 of 155 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Goldy M. Owner Hospitality Used the software for: Less than 6 months ### "Easy to Use and Great for Managing Customer Reviews" August 12, 2026 5.0 My overall experience with TrueReview has been very positive. It has made collecting customer feedback much easier and has helped simplify our review management process. The interface is clean, the features are useful, and it has been a valuable tool for our business. Pros TrueReview makes it easy to request and manage customer reviews. The platform is straightforward to use, and I like how it helps streamline the process of getting feedback from customers. It saves time and makes review management much more organized. Cons There really isn’t much I dislike so far. Some of the features took a little time to learn at first, but once everything was set up, the platform was easy to use. Review Source Julia M. Director of Marketing Law Practice Used the software for: 1-2 years ### "Great for Building Reputation Across Multiple Locations!" March 2, 2026 5.0 As our law firm continues to scale into new territories, it's important for us to establish credibility and trust with potential new clients. The most effective and authentic way to do that is through testimonials. We are thankful for TrueReview's assistance in helping reach new clients through the growth of our online reviews. Pros Not only is it easy to build review request campaigns for customers across unique locations, but the reporting functionality helps me show growth and ROI to leadership. Cons I genuinely do not have a con to share about my experience with TrueReview. We made the switch from a competitor a few years ago due to their limited scalability and outrageous price increases. TrueReview not only has improved our visibility into our online reputation, but they have saved us money in our marketing budget. Switched from [ReputationStacker](https://www.capterra.com/p/160682/ReputationStacker/) Cost and functionality could not meet the demands of our growing firm. Review Source AG Ashley G. Director Computer & Network Security Used the software for: Less than 6 months ### "TrueReview" October 6, 2025 5.0 Overall, I am very happy with TrueReview and the customer insights it is now gathering for us. We’ve also seen an increase in the Google reviews left by customers. Pros TrueReview was easy to setup and configure to suit our branding and requirements. Support was quick to respond and assist with any questions. Cons The lack of SMS availability in Australia was a bit disappointing. Hopefully this is something that will be available down the line. Review Source AF Andrew F. Digital Marketing Automotive Used the software for: Less than 6 months ### "True Review is Fantastic! " June 11, 2026 5.0 True Review has been the best and has helped me manage reviews more efficiently. I highly encourage you to get it! Pros The thing I love the most about True Review is having an easy-to-use dashboard that shows all of the reviews. I love that I can just click to respond and that it notifies me instantly when a review is posted. Cons The only thing I wish True Review did a little better is to allow for more design options for the review links. Review Source Tyler N. Marketing Director Construction Used the software for: 6-12 months ### "True Review is perfect for multi-location companies. " March 4, 2026 4.0 Their care team is super good; they hop on a call anytime I have any questions or needs. They really thought the system out, and I appreciate it a lot. Pros True Review is the perfect solution for my company and is super affordable. We are using it across multiple locations and companies. The ability to email and text has been incredibly valuable. Cons The Zapier integrations have been iffy. We linked our QBO, but sometimes the phone number appears, and sometimes it does not, which means no text goes out. Alternatives considered [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Reason for choosing TrueReview Price point and scalability were much better. Also integrated with Zapier super well. Review Source Response from TrueReview March 6, 2026 Thank you so much for the thoughtful review, Tyler. We truly appreciate your kind words about the platform and our care team. It means a lot to hear that TrueReview has been a strong fit across your multiple locations and companies. Regarding the phone number issue, we took a closer look and the inconsistency is occurring on the QuickBooks side, where the phone number is not always present in the data being sent. When the number is included in QuickBooks, Zapier and TrueReview process it correctly and the text is sent without issue. If the number is missing upstream, no SMS can be triggered. We’re always happy to help troubleshoot and ensure everything is flowing smoothly. Thank you again for your feedback and continued partnership. MC Morgan C. Owner Real Estate Used the software for: 6-12 months ### "Superb Review Management Service!" November 11, 2025 5.0 Overall excellent, exactly what you want from this type of service provider! We have been extremely pleased. Thank you!! Pros Ease of use, Ease of setup, Great support on setup, Great features. The staff are super-attentive on helping integrate with other software like Zapier, and my site. Excellent experience all around. Pricing is great compared to other similar services. Cons They have tons of new ideas and are getting them out, would love to have them faster!! Seriously though I have no complaints. Alternatives considered [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Reason for choosing TrueReview some are too cumbersome, and require too much contact with the company's staff to set up, too expensive, too clunky. Switched from [EmbedSocial](https://www.capterra.com/p/166495/EmbedSocial/) Because each of the other ones did not have the full feature set I needed. note: Goodreviews was another, not noted in list above. Review Source Chris C. Marketing Manager Financial Services Used the software for: Less than 6 months ### "User-Friendly and Customizable Review Platform " April 23, 2026 5.0 We are using True Reviews to collect reviews from our B2C clients. Our previous third-party solution was delivering declining responses and was limited. I found it very easy to get GTM's brand set-up and our first requests sent out. The scheduling feature for sending batch requests is a great feature. Pros Very easy to use and get up and running. The learning curve is minimal. True Review offers several options for how the review rating is displayed. Customization of messaging is simple to do. The dashboard is effective for getting a snapshot of current state of your reviews and requests. There are tutorials and a search functionality for help files if you need it. TrueReview's verified email domain for sending our email requests is a plus to ensure good deliverability. Cons I wish that you could have multiple users for free so that service people could send out a request to someone they helped over chat or phone. Switched from [Yotpo](https://www.capterra.com/p/144389/Yotpo/) Limited options and flexibility with Yotpo. There was no option for sms messaging. We had seen declining response rates through yotpo Review Source CA Cameron A. Community Relations Manager Building Materials Used the software for: Less than 6 months ### "Don't stop. Get it! Get it! TrueReview's the answer." March 2, 2026 5.0 Fantastic platform, service, and design! From setup to onboarding our sales team, the entire TrueReview experience has been a breeze! Pros Where have you been all my life?! TrueReview has been a seamless transition and upgrade from our previous review gathering platform. The value for our company with over 20 branches has proven itself in efficiency, customer response, and especially in customer support! Any question was answered quickly by team members- and our new account was up and running in a fraction of the time we estimated. We've implemented the API to post reviews to our website- also seamless. We are thrilled with this feature-rich, budget friendly review platform! Cons There is not a single issue we've encountered that would lower our opinion of the TrueReview platform. Switched from [Chekkit](https://www.capterra.com/p/173154/Chekkit-Reputation/) The platform was inconsistent, service poor, and price was high. We'll pay for quality. We weren't getting what we paid for. Review Source YB Yossi B. Owner Events Services Used the software for: Less than 6 months ### "TRUEVIEW AAA+++" August 8, 2025 5.0 TRUEVIEW is a Great tool that makes gathering customer feedback simple and helps grow our online presence. Pros TRUEVIEW has all the features that I wanted, TrueReview has simple, effective, and perfect for my business. Cons Everything about TrueReview I loveits has all the features that I was looking for, and I’m sure it will keep getting better and better. Alternatives considered [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Reason for choosing TrueReview It has the features that I was looking and the price that I was looking Review Source KH Kathy H. Office Manager Construction Used the software for: 6-12 months ### "Super easy to use and top notch customer service" March 12, 2025 5.0 Their support is top notch. There has never been a time when I had a question and someone wasn't available right away to help. Pros I love how user-friendly TrueReview is, but what truly sets it apart is the variety of options for sending out review requests. The ability to filter positive and negative feedback before directing customers to leave a review is a fantastic feature. Their campaign tools are easy to use, fully adjustable, and make managing requests and reviews super easy. Plus, the Zapier integrations simplified our automation, which made the entire process effortless. Overall, I’m very happy with the service and highly recommend it to businesses looking to streamline their reviews/online reputation! 👍 Cons So far, there isn't anything that I did not like yet. Alternatives considered [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Reason for choosing TrueReview This is focused on the thing we needed while Birdeye has too many options that feels overwhelming. Feels more simple and straight to the point. Review Source MB Missy B. Operations manager Real Estate Used the software for: 1-2 years ### "You NEED this in your business" October 23, 2024 5.0 We've had a great response from our clients and agents leaving a review. I love that they can get the link via email, text, or both! Pros We get so many more reviews from clients and agents in the few years we've been with True Review! I recommend them to everyone!! Cons I have nothing negative to say, I love everything about True Review!! Alternatives considered [Google Chat](https://www.capterra.com/p/175800/Chat/) Reason for choosing TrueReview Pricing was lower and it seemed like a good fit. Review Source Response from TrueReview October 28, 2024 Thank you for the fantastic review! We’re thrilled to hear that TrueReview has helped you gather so many more reviews from clients and agents over the years. It’s great that you love the flexibility of sending review links via email, text, or both! WJ William J. Co-Owner Real Estate Used the software for: 1-2 years ### "Great For Small Business!!!" October 29, 2024 5.0 Great software and easy to use for all parties. Pros Ease of use for our clients. Simple, straight forward and direct approach for leaving reviews makes clients want to leave reviews. We have a higher engagement rate since implementing TruReview! Cons To many upcharges for additional features. Should have some reporting options to keep track of requests and submissions. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Reason for choosing TrueReview We chose True Review because of the price, ease of use and good reviews. Review Source Response from TrueReview November 6, 2024 Thank you for the great feedback! We’re thrilled that TrueReview has made it easier for your clients to engage and leave reviews, helping boost your business’s engagement rates. As a valued, longtime customer, you’re grandfathered into our original plan, which still provides access to detailed customer interaction data, feedback insights, and reporting tools. While we’ve added new features in our updated plans, we’re glad you continue to benefit from the core features that drive results. Thanks again for choosing TrueReview! RO Renato O. Owner Construction Used the software for: I used a free trial ### "Great for Building Authentic Reviews" October 15, 2024 5.0 Overall, I love the experience. We plan to keep this platform as another marketing tool for our business. Pros I am still learning the ends and outs of this platform, however, what sold me was the in depth details and creativity that comes with the experience of this platform. We now have immediate access to ask our clients to leave us a review and let us know how to improve of services. The best feature so far is integrating the reviews to our website and socials so that it is on multiple platforms. Cons I am still learning how to navigate this platform, but for the most part it is easy to use. Alternatives considered [GatherUp](https://www.capterra.com/p/239159/GatherUp/) Reason for choosing TrueReview We decided to go with TrueReview because of the cost and website integration. Review Source Response from TrueReview October 27, 2024 Thank you for the wonderful review! We’re glad you’re finding value in TrueReview and using it to gather authentic feedback from your clients. If you need help navigating the platform as you continue to explore, feel free to reach out—we’re here to assist! NH Nick H. Barber Individual & Family Services Used the software for: Less than 6 months ### "Simple, effective, and great for local businesses" December 15, 2025 5.0 Overall, TrueReview has been a great investment for our business. It significantly improved our online reputation, increased the number of Google reviews, and helped us stand out in a competitive market. Once set up, the system runs smoothly in the background and delivers consistent results. Highly recommended for local service businesses. Pros TrueReview makes collecting Google reviews extremely easy and automated. The integration with our POS system saves us a lot of time, and the review requests feel natural instead of spammy. The dashboard is clean, simple to use, and gives us clear visibility on review performance. It has helped our business consistently grow high-quality 5-star reviews. Cons There is a small learning curve during the initial setup, especially when customizing automation rules, but their support team is responsive and helpful. Review Source BD Brittany D. Owner Photography Used the software for: 6-12 months ### "Worth the money! " March 2, 2026 5.0 Great - worth the money. It was super easy to set up and then fix when the link to zapier stopped. Clients appreciate it too. Pros Ease of use and ability to get more reviews on a regular basis. We’ve never had this many consistent reviews. Cons Had to use zapier was one of the biggest complaints but I don’t see how else to connect to acuity. Luckily I already pay for it. Review Source RL Richard L. Director of Sales Printing Used the software for: Less than 6 months ### "5 Stars, Already Getting Reviews, Very Easy to Use" March 2, 2026 5.0 Very Positive! Will be a return customer. Already getting reviews. Taking out the need for our Account Executives to manually e-mail people! Pros TrueReview has been very easy to use, and I am Very impressed. Even when I couldn't figure something out, their customer service was so timely and helped me through it right away! We signed up for the trial, and after the trial was done we no doubt wanted to continue with the service. We have already got more reviews in a couple weeks than we had in the previous months doing things manually asking for reviews. Highly Recommended! Cons The SMS Feature is nice, but not something we use since we have never had our customers opt into that. I feel like since we don't use that maybe an "e-mail only" price point would be more user friendly for someone not wanting to use the SMS feature Review Source MJ Michael J. Managing Attorney Law Practice Used the software for: 1-2 years ### "TrueReview is a game changer" August 1, 2025 5.0 Pros The value for money is outstanding. True review has taken the struggle to get customer reviews for our clients and made everything so simple. Cons The only cons about TrueReview from my perspective is the lack of integration with our CMS—it’s not a HUGE deal, but that could be something to send this program to the moon. Review Source Response from TrueReview August 4, 2025 Thank you so much for your kind words and positive feedback! We’re glad to hear TrueReview has made it simple for you to get customer reviews for your clients. Regarding integrations, we actually offer several options including Zapier, Make.com (using our API) that can connect TrueReview with many other platforms. We’d be happy to explore the best way to integrate with your CMS. Please feel free to message us in the app or email us at support@truereview.co so we can assist. oG olivier G. ceo Business Supplies and Equipment Used the software for: I used a free trial ### "Best service ever!" November 13, 2025 5.0 Pros Best service ever! I was having issues with my Zapier integration and I’m a total beginner. I spoke with \[sensitive content hidden\] and within 5 minutes we were on a video call and he even set up my flows himself. I’ve never seen service this fast and efficient. You guys rock, thank you! Cons Nothing compares. I’ve never had customer service like this. They literally spent an hour with me to help with my integration. Review Source PD Patrick D. Broker of Record Real Estate Used the software for: Less than 6 months ### "Great Product" December 29, 2025 5.0 Overall the experience has been great so far and all questions have been answered promptly. I am really looking forward to having a system that will make review requests simple. Pros I like that TrueReview simplifies the process of obtaining reviews on various review sites all through their platform. The automatic follow up and tracking is also a great feature. Cons Having some difficulty setting up my domain to send review requests from my own email. Haven't had the chance to reach out yet but I am sure they will be able to walk me through it. Review Source Andrew H. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Great first time experience!" May 8, 2025 5.0 Pros Great customer service! Appreciate their team. Cons Haven't had any negative experiences yet! Review Source BA Benjamin A. General Manager Restaurants Used the software for: Less than 6 months ### "A great way to boost your business!" June 3, 2025 5.0 It's been seamless, reviews have seen a marked increase. All staff have been helpfull and present, helping with any wrinkles as soon as they arise. Pros Ease of use, onboarding. AI replies is a great touch for automating as much as possible. Sign up, you wont be dissapointed! Cons There are a few features exclusive to the US, they'll hopefully be rolling things out Europe as soon as possible. Review Source BR Brad R. Owner Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Game Changer for your Business to easily increase your customer reviews!" November 15, 2024 5.0 5 star experience overall, the technology is easy to use right away and our specific contact \[sensitive content hidden\] has been ultra responsive. He responded right away when we had a couple questions and their team has offered helpful tips to help us get even more reviews. This is a game changer for our business! Pros TrueReview was the solution our business has been searching for increase our Google review traction. We previously attempted an email from our CRM and did not produce results. We were fortunate to find TrueReview, had a intro call with \[sensitive content hidden\] to learn about their process and enrolled in their free trial. The interface is simple and user friendly. In less than 1 week using their service, our company received more Google reviews than the previous 2.5 years on our own. Thank you for making the process incredibly easy and our whole team is fired up to ramp up our reviews moving forward! Cons I honestly don't have any negative constructive feedback. I only wish we discovered them years ago, but fortunately we can use their platform to send review requests to all prior customers. Review Source SC Shevin C. Mobile detailer Automotive Used the software for: 6-12 months ### "The best review site " December 1, 2024 5.0 Great experience. Also, easy to communicate with a tech supporter or schedule a demo if i need help. Pros I like how easy this system is to use. I highly recommend. Cons I have nothing negative to say about True review. Its been good to my business in getting reviews. Review Source KV Katie V. Paralegal Law Practice Used the software for: 1-2 years ### "We love TrueReview!" October 17, 2024 5.0 We have really loved our experience with TrueReview; we have not encountered any issues in regard to gathering customer feedback, and have even gotten some compliments (and inquiries by other businesses) about our easy process to send review requests and follow up on them. Pros I have found setting up TrueReview to be very user-friendly; the TrueReview staff has always been so helpful when I am "stuck" on a workflow issue; the experience for our clients is aesthetically pleasing, easy to use, and straightforward. I really appreciate that TrueReview is always adapting and developing based on their customers needs and feedback. Cons Aggregating the survey response data is improving, but it is still not easy, in my opinion. Review Source Response from TrueReview October 27, 2024 Thank you for the wonderful feedback! We’re thrilled that TrueReview has been user-friendly and that your clients are having a great experience. We appreciate your thoughts on survey data aggregation and are continuously working to make improvements. It’s great to hear that other businesses are noticing your easy review process! SO Sara O. Owner Restaurants Used the software for: Less than 6 months ### "Money Well Spent, My Customers are So Happy" November 6, 2024 5.0 Customer service is wonderful. I was clear on all the features of tru review after my first call. Website is easy to naviate Pros After one month of using True Review my google rating went from 4.1 to 4.2. It allows me to interact with my customers and to fix any issues they may have. Cons Nothing, I love everything about it and more Review Source Similar Products Featured