# Page 3 | TrueReview Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is TrueReview the right Reputation Management solution for you? Explore 150 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/210085/TrueReview/reviews

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TrueReview

5 (150)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 30th, 2026

# Page 3 - Reviews of TrueReview

## Showing most helpful reviews

Showing 51-75 of 150 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KV

Katie V.  
Paralegal  
Law Practice  
Used the software for: 1-2 years

### "We love TrueReview!"

October 17, 2024

5.0

We have really loved our experience with TrueReview; we have not encountered any issues in regard to gathering customer feedback, and have even gotten some compliments (and inquiries by other businesses) about our easy process to send review requests and follow up on them.

Pros

I have found setting up TrueReview to be very user-friendly; the TrueReview staff has always been so helpful when I am "stuck" on a workflow issue; the experience for our clients is aesthetically pleasing, easy to use, and straightforward. I really appreciate that TrueReview is always adapting and developing based on their customers needs and feedback.

Cons

Aggregating the survey response data is improving, but it is still not easy, in my opinion.

Review Source

Response from TrueReview

October 27, 2024

Thank you for the wonderful feedback! We’re thrilled that TrueReview has been user-friendly and that your clients are having a great experience. We appreciate your thoughts on survey data aggregation and are continuously working to make improvements. It’s great to hear that other businesses are noticing your easy review process!

MB

Missy B.  
Operations manager  
Real Estate  
Used the software for: 1-2 years

### "You NEED this in your business"

October 23, 2024

5.0

We've had a great response from our clients and agents leaving a review. I love that they can get the link via email, text, or both!

Pros

We get so many more reviews from clients and agents in the few years we've been with True Review! I recommend them to everyone!!

Cons

I have nothing negative to say, I love everything about True Review!!

Alternatives considered

[Google Chat](https://www.capterra.com/p/175800/Chat/)

Reason for choosing TrueReview

Pricing was lower and it seemed like a good fit.

Review Source

Response from TrueReview

October 28, 2024

Thank you for the fantastic review! We’re thrilled to hear that TrueReview has helped you gather so many more reviews from clients and agents over the years. It’s great that you love the flexibility of sending review links via email, text, or both!

James H.  
Owner  
Law Practice  
Used the software for: 6-12 months

### "Great produce for reviews"

March 27, 2026

5.0

It has worked to get me many more reviews and it's a set-it and forget it so you don't have to follow up

Pros

It makes getting reviews so easy. They help you set up your campaign and then it is just plug in the customer information and the review requests go out.

Cons

Sometimes it's difficult to figure out how to set up the campaign, but they help set you up the first time so it's not a big deal.

Review Source

SH

Sunny H.  
Marketing Manager  
Consumer Services  
Used the software for: 1-2 years

### "Thank you \[sensitive content hidden\] and TrueReview Team"

October 24, 2024

5.0

Excellent! and \[sensitive content hidden\] from TrueReview has been a pleasure to work with.

Pros

A collaborative partnership that ensures our customer satisfaction post-service is seamlessly reflected in the corresponding GBP.

Cons

The only challenge is that when a customer name is put in the request for review, the older version, very positively used to save, the customer name in such a fashion that if you wanted to send a request for review again due to a secondary contact point of that customer, being a secondary email or secondary cell, it would auto-populate which would save on time investment for the manual request for review. Currently that is no longer saved/auto populated.

Review Source

Response from TrueReview

October 29, 2024

Thank you for your kind words! We’re thrilled to hear that the partnership with TrueReview has helped ensure seamless customer satisfaction on your GBP, and we’re glad our support team has been a pleasure to work with. We appreciate your support!

AK

Andy K.  
Director  
Retail  
Used the software for: Less than 6 months

### "Truereview is great"

June 5, 2025

5.0

Very simple and easy to use, would highly recommend. The .csv is very straightforward. Left Trustpilot for True review and never looked back

Pros

Very easy to use, the interface is so simple to use and the management of the reviews is so easy to respond.

Cons

to be honest it is so simple to use there are no cons, I am not so technical and it's easy so I can't fault any of it

Switched from

[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)

They are very expensive and very poor service

Review Source

MB

Matt B.  
Owner  
Environmental Services  
Used the software for: I used a free trial

### "Great product, automates review collection!"

May 5, 2025

5.0

Great product, happy to have this tool at our disposal. Helps to increase our online reviews.

Pros

This is a simple and automated system that enables us to capture a lot of client feedback easily. User-friendly and our customers like it.

Cons

No specific cons, it does what it is supposed to do. We haven't had any issues with it.

Review Source

AG

Ashley G.  
Director  
Computer & Network Security  
Used the software for: Less than 6 months

### "TrueReview"

October 6, 2025

5.0

Overall, I am very happy with TrueReview and the customer insights it is now gathering for us. We’ve also seen an increase in the Google reviews left by customers.

Pros

TrueReview was easy to setup and configure to suit our branding and requirements. Support was quick to respond and assist with any questions.

Cons

The lack of SMS availability in Australia was a bit disappointing. Hopefully this is something that will be available down the line.

Review Source

RO

Renato O.  
Owner  
Construction  
Used the software for: I used a free trial

### "Great for Building Authentic Reviews"

October 15, 2024

5.0

Overall, I love the experience. We plan to keep this platform as another marketing tool for our business.

Pros

I am still learning the ends and outs of this platform, however, what sold me was the in depth details and creativity that comes with the experience of this platform. We now have immediate access to ask our clients to leave us a review and let us know how to improve of services. The best feature so far is integrating the reviews to our website and socials so that it is on multiple platforms.

Cons

I am still learning how to navigate this platform, but for the most part it is easy to use.

Alternatives considered

[GatherUp](https://www.capterra.com/p/239159/GatherUp/)

Reason for choosing TrueReview

We decided to go with TrueReview because of the cost and website integration.

Review Source

Response from TrueReview

October 27, 2024

Thank you for the wonderful review! We’re glad you’re finding value in TrueReview and using it to gather authentic feedback from your clients. If you need help navigating the platform as you continue to explore, feel free to reach out—we’re here to assist!

MS

Marianne S.  
Office Manager  
Leisure, Travel & Tourism  
Used the software for: 6-12 months

### "True Review Review "

October 17, 2024

5.0

Excellence support and easy to use platform.

Pros

True Review is an easy to use platform that also has fantastic platform help support.

Cons

We haven't found a con yet. Everything is easy to use and provides an excellent customer feedback platform

Reason for choosing TrueReview

Cost and ease of use for what we were trying to accomplish

Review Source

Response from TrueReview

October 27, 2024

Thank you for your great feedback! We’re thrilled to hear that TrueReview has been easy to use and that our support team has been helpful. It’s fantastic to know that the platform is meeting your needs at the right price!

BP

Ben P.  
CEO  
Information Technology and Services  
Used the software for: I used a free trial

### "Awesome review application!"

February 21, 2025

5.0

Overall experience has been great and Support Team have been great help!

Pros

What a great application, really easy to use and has been great benefit to our company! We use it for all of our review generation, And our team, love it.

Cons

There’s nothing that I don’t like! They could build out some of the native Integration a bit more as Zapier Can be a bit of a pain sometimes, but overall once sorted the Integration’s are fine and Work as they should!

Review Source

KG

Kevin G.  
Marketing Manager  
Glass, Ceramics & Concrete  
Used the software for: 6-12 months

### "Great experience "

October 21, 2024

5.0

I have thoroughly enjoyed my overall experience with TrueReview. We have seen a significant rise across all our locations in our ratings. This platform has also been extremely affordable.

Pros

I love the ability to get feedback from our clients consistently and that they can all be managed in one place.

Cons

I wish sending out the review requests could be more automated.

Alternatives considered

[Birdeye](https://www.capterra.com/p/152997/BirdEye/)[Podium](https://www.capterra.com/p/164285/Podium/)

Reason for choosing TrueReview

It could do a lot of the same things that these other platforms could, just at a much cheaper price.

Review Source

Response from TrueReview

October 27, 2024

Thank you so much for the great review! We’re thrilled to hear that TrueReview has helped you consistently gather client feedback and increase your ratings across all your locations. To make things even easier, you can fully automate the review request process by connecting your CRM to TrueReview via Zapier or using our Open API. If you need any assistance with the setup, feel free to reach out—we’re here to help!

TR

Tom R.  
Agency  
Law Practice  
Used the software for: 1-2 years

### "Best solution for small biz"

October 17, 2024

5.0

I have been a customer for years. Support is prompt

Pros

Easy interface, total solution and consistent performance

Cons

Email available only with upgrade. Should be available basic package

Alternatives considered

[Birdeye](https://www.capterra.com/p/152997/BirdEye/)

Reason for choosing TrueReview

Best price and features for what I needed

Switched from

[Basecamp](https://www.capterra.com/p/56808/Basecamp/)

They stopped offering services I needed.

Review Source

Response from TrueReview

October 27, 2024

Thank you for your review! We’re glad to hear that TrueReview has provided a great solution for your business and that our support has been prompt. We appreciate your feedback on email availability and will continue to look for ways to improve!

MC

Mindy C.  
Owner  
Education Management  
Used the software for: 6-12 months

### "Great Product! Love this software! "

October 17, 2024

5.0

We have been using this for quite some time and have great success with the amount of reviews that we have been getting.

Pros

Ease of Use. Along with we have received many more reviews since using this product

Cons

We like everything about it. Don't have any complaints!

Review Source

Response from TrueReview

October 27, 2024

Thank you for the wonderful feedback! We’re so happy to hear that TrueReview has helped you gather more reviews and that you’ve had a great experience with the platform. We’re glad it’s working so well for you!

EL

Elizabeth L.  
HVAC  
Construction  
Used the software for: 1-2 years

### "We love TrueReview!"

October 17, 2024

5.0

TrueReview makes it easy and convenient for our customers to leave us reviews. Our reviews have drastically increased since we started this program. Getting TrueReview was such a good move for our company!

Pros

I love that TrueReview makes it easy and convenient for our customers to leave us reviews.

Cons

There's nothing that we dislike about TrueReview.

Review Source

Response from TrueReview

October 27, 2024

Thank you for the fantastic feedback! We’re thrilled to hear that TrueReview has made it easier for your customers to leave reviews and that it’s had such a positive impact on your business. We’re glad you made the switch!

AR

Alejandro R.  
General Manager  
Construction  
Used the software for: 1-2 years

### "Review from LA Turf & Paver"

October 17, 2024

5.0

overall has been great. we we able to connect with zappier and automate our system

Pros

its automatic system works perfect for our business

Cons

its price seems a little high, other than that all good

Review Source

Response from TrueReview

October 27, 2024

Thank you for your feedback! We’re glad to hear the automation is working well for your business. We appreciate the input on pricing and are always looking for ways to add more value. Let us know if you need any assistance!

Andrew H.  
Owner  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Great first time experience!"

May 8, 2025

5.0

Pros

Great customer service! Appreciate their team.

Cons

Haven't had any negative experiences yet!

Review Source

JK

Jackie K.  
Nurse Practitioner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Love this platform"

April 13, 2025

5.0

I have enjoyed the product so far and have only had it for a short period of time.

Pros

I love the ease of use of this review platform

Cons

The price is a bit high, however, so far I have been able to work it in to our budget.

Review Source

TH

Thomas H.  
General Manager  
Automotive  
Used the software for: 1-2 years

### "Amazing and effortless prouct"

October 21, 2024

5.0

From day 1 we have enjoyed this service.

Pros

Easy to use! Being able to send request and see if the customer has interacted, giving us an opportunity to reach out to sure up any loose ends.

Cons

I have no cons. Well any good thing cost money.

Review Source

Response from TrueReview

October 27, 2024

Thank you for the great feedback! We’re glad to hear you’ve had an amazing experience with TrueReview and that it’s helping you keep track of customer interactions. We’re happy it’s been valuable for you from day one!

RN

Ryan N.  
Admin  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Works Great"

December 6, 2024

5.0

Pros

Great platform. Great support. Easy automation integration. Good price.

Cons

would like more ustomization ability of review widget to embed. and more customization ability to edit review request steps

Switched from

[NiceJob](https://www.capterra.com/p/142037/NiceJob/)

features/price. looking for a better service

Review Source

JS

James S.  
Customer Success Manager  
Construction  
Used the software for: 1-2 years

### "TrueReview was a game-changer for us. "

October 21, 2024

5.0

It's helped us increaswe our reviews and it makes review request much easier.

Pros

TrueReview was easy to set up and it does a good job of sending automated review requests per a predefined schedule utilizing different channels, such as text and email! It think it's a good value.

Cons

We like everything about TrueReview, but if I had to choose one thing it would be that it's so great that I feel like we're cheating.

Review Source

Response from TrueReview

October 27, 2024

Thank you for the fantastic review! We’re thrilled to hear that TrueReview has been a game-changer for you, making it easier to request reviews through text and email automation. Implementing efficient review management systems like this can really make a huge difference in growing your online presence!

CN

Christina N.  
Practice Administrator  
Medical Practice  
Used the software for: 6-12 months

### "TrueReview is a game changer"

October 17, 2024

5.0

TrueReview has changed our online presence immensely. The ease of sending requests doesn't hinder my day in the least

Pros

the ease of use which includes leaving feedback

Cons

I am really struggling to find something I do not care for

Review Source

Response from TrueReview

October 27, 2024

Thank you for the fantastic feedback! We’re thrilled to hear that TrueReview has made such a positive impact on your online presence and that the ease of sending requests fits seamlessly into your day. We’re glad it’s been a game changer for you!

JL

J L.  
COO  
Events Services  
Used the software for: 1-2 years

### "Great tool for small businesses"

October 17, 2024

5.0

For years, we went without many good reviews. People are much more likely to leave a bad review and rarely take the time to leave a good review on their own. This is detrimental for a small business. The easy process of TrueReview sends friendly reminders to clients, so that they can share their thoughts without resorting to having to contact each client ourselves.

Pros

I love how easy it is to have professional requests sent to clients.

Cons

I really wouldn't change anything. It is very easy to use and effective.

Alternatives considered

[Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)

Reason for choosing TrueReview

The features we wanted were available. We liked that it would text or email or both. The site seemed easy to use.

Review Source

Response from TrueReview

October 27, 2024

Thank you for the great review! We’re glad to hear that TrueReview has made it easy to send professional review requests and helped turn customer feedback into more positive reviews. It’s fantastic to know that the reminders are working for your business, and we’re happy that our features are meeting your needs!

BA

Benjamin A.  
General Manager  
Restaurants  
Used the software for: Less than 6 months

### "A great way to boost your business!"

June 3, 2025

5.0

It's been seamless, reviews have seen a marked increase. All staff have been helpfull and present, helping with any wrinkles as soon as they arise.

Pros

Ease of use, onboarding. AI replies is a great touch for automating as much as possible. Sign up, you wont be dissapointed!

Cons

There are a few features exclusive to the US, they'll hopefully be rolling things out Europe as soon as possible.

Review Source

TP

Todd P.  
Owner  
Consumer Services  
Used the software for: 6-12 months

### "Great business tool"

October 17, 2024

5.0

Excellent. My ability to receive customer reviews has increased significantly.

Pros

It's easy to use and doesn't take much time.

Cons

The mobile app could be more intuitive. Sometimes it's hard to find what you want.

Review Source

Response from TrueReview

October 27, 2024

Thank you for the great feedback! We’re glad to hear TrueReview has made it easy to gather more customer reviews. We appreciate your thoughts on the mobile app and are always working to improve the experience!

SZ

Sara Z.  
Executive Assistant  
Law Practice  
Used the software for: 1-2 years

### "Great experience, got lots of reviews from here"

October 17, 2024

5.0

Very positive, we are very happy with this service

Pros

Being able to let the recipient choose how to rate then show them various options

Cons

Limit on the number of actions/accounts.

Review Source

Response from TrueReview

October 27, 2024

Thank you for your positive feedback! We’re glad to hear that giving recipients the option to rate and choose platforms has been helpful. We appreciate your note on account limits and are happy to hear you’re satisfied with the service!