# Page 4 | TrueReview Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is TrueReview the right Review Management solution for you? Explore 150 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/210085/TrueReview/reviews --- TrueReview 5 (150) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 30th, 2026 # Page 4 - Reviews of TrueReview ## Showing most helpful reviews Showing 76-100 of 150 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JM Joe M. CEO Accounting Used the software for: Less than 6 months ### "Recommend to Any business owner" October 17, 2024 5.0 It has taken a workload off of me and support is always there to help Pros It helps me do all the work with so much to do in my business this is such a helpful tool Cons I have nothing bad to say my experience has been nothing but great Review Source Response from TrueReview October 27, 2024 Thank you for your feedback! We’re so glad TrueReview has lightened your workload and that you’ve had a great experience with our support. We’re always here to help whenever you need! LD Lauren D. Vice President Financial Services Used the software for: 6-12 months ### "Best user-friendly review tool" October 17, 2024 5.0 Pros TrueReview is the easiest, user-friendly tool to gather 4 and 5 star reviews. You can either upload a list or use as a follow-up tool after seeing a customer. Cons Sometimes when uploading a list, it will duplicate and I have to manually remove each person. Review Source Response from TrueReview October 27, 2024 Thank you for your feedback! We’re happy to hear TrueReview has been an easy and user-friendly tool for gathering reviews. Just to clarify, we don’t duplicate contacts—if there are duplicates in your list, we ensure only one SMS request is sent to each person, preventing multiple review requests from going out at the same time. Feel free to reach out if you need more information or assistance, and we’d be happy to help! ST Stacey T. Psychic Intuitive and Empowered Living Coach Professional Training & Coaching Used the software for: 1-2 years ### "A great option for Small Business!" October 19, 2024 4.0 Overall I've been pleased with this addition to my Business Suite to offer the best client service without having to divert my time and energy to a hands-on approach. Pros The hands-off convenience of connecting with clients for reviews Cons It is a pricey option. With all the apps and business costs, this one was a splurge as I wanted to streamline my scope of work. Review Source Response from TrueReview October 27, 2024 Thank you for your feedback! We’re happy to hear that TrueReview has added hands-off convenience to your client review process. We understand the cost can be a consideration, but we’re glad it’s been a valuable addition to your business suite, helping you save time and energy! CF Carolyn F. Partner Legal Services Used the software for: Less than 6 months ### "Highly recommended " January 2, 2025 5.0 I have received more reviews since signing up with TruReview last month then I did in the prior 11 months combined with my previous software. Pros They follow ups are great and the requests look wonderful and can be personalized. Cons Nothing yet. I have had more success with TRuReview than prior vendors. Review Source SK Steven K. President Automotive Used the software for: 6-12 months ### "Great Great Great" October 17, 2024 5.0 Very very good will recommend to friends Pros Great service, big time helping my business. Cons Easy to use, very friendly website and same fast customer service Alternatives considered [Othership](https://www.capterra.com/p/266602/Othership/) Reason for choosing TrueReview Great price and easy to use system love it Review Source Response from TrueReview October 27, 2024 Thank you for the kind words! We’re thrilled that TrueReview is making a big impact on your business. We appreciate the recommendation and are always here if you need anything! KG Kyle G. Real Estate Appraiser Real Estate Used the software for: Less than 6 months ### "Review Increasing Machine" October 22, 2024 5.0 Overall our experience has been very good with TrueReview and we started seeing a difference from the moment we started. Pros The user interface is very easy to use and it has really helped our business grow our reviews. Cons Not really a negative but I wish there was a better way to automate it with our software and I would like the ability to send test reviews. Review Source Response from TrueReview October 27, 2024 Thank you for the great feedback! We’re thrilled to hear that TrueReview has helped grow your reviews and that the user interface has been easy to use. Glad to hear you’ve had a positive experience from the start! AR Anthony R. Owner Consumer Services Used the software for: 6-12 months ### "A loyal customer" October 17, 2024 5.0 I love it. It has drastically increased review rate. Pros Ability to schedule sending the reviews out and respond directly to reviews as business owner from dashboard. Cons It would be cool if there was the option to import in different spread sheet layouts. I do understand why but changing my format to match the required takes longer than just importing manually. Review Source Response from TrueReview October 27, 2024 Thank you for your feedback! We’re glad to hear that scheduling and responding to reviews directly from the dashboard has been helpful for you. We appreciate your suggestion about importing different spreadsheet formats and will keep that in mind for future improvements. It’s great to know TrueReview has significantly boosted your review rate! RS Roberta S. Customer Success Manager Consumer Goods Used the software for: 1-2 years ### "Positive experience with TrueReview" October 17, 2024 5.0 A great way to automate sending review requests to our customers. Pros Ease of use, immediate updates to the dashboard. Cons We haven't discovered any cons in using the platform. Review Source Response from TrueReview October 27, 2024 Thank you for your positive feedback! We’re glad you’re enjoying the ease of use and the real-time updates on the dashboard. It’s great to hear that automating review requests has been beneficial for your business! SC Scott C. president Medical Practice Used the software for: 6-12 months ### "TrueReview helps!" October 17, 2024 5.0 Good. It would be nice if my clients didn't have to have a Google account to post reviews Pros Positive reviews help my business to grow and is pretty user friendly Cons Sometimes my clients have trouble leaving a review if they don't have a Google account Review Source Response from TrueReview October 27, 2024 Thank you for your feedback! We’re glad to hear TrueReview is helping your business grow. Unfortunately, the requirement for a Google account to leave reviews is something we can’t control, as it’s set by Google. However, we do our best to minimize the steps to make the process as smooth as possible for your clients! SC Shevin C. Mobile detailer Automotive Used the software for: 6-12 months ### "The best review site " December 1, 2024 5.0 Great experience. Also, easy to communicate with a tech supporter or schedule a demo if i need help. Pros I like how easy this system is to use. I highly recommend. Cons I have nothing negative to say about True review. Its been good to my business in getting reviews. Review Source TC Tonya C. Vice president of client services Accounting Used the software for: Less than 6 months ### "Every business needs this " November 2, 2024 5.0 It’s been really really good I would highly recommend the service to any business owner that has lots of task on a daily level Pros It really helps my business grow and I’m able to send this link to my clients easily Cons I can’t see that I have anything bad to say Review Source Response from TrueReview November 9, 2024 Thank you so much for the recommendation! We’re thrilled that TrueReview has been helping your business grow and making it easy to connect with clients. It’s great to know it’s been a valuable tool for your busy schedule! TH Timothy H. Owner Consumer Services Used the software for: 6-12 months ### "Still Happy client :-)" October 17, 2024 5.0 Very good experience thus far. They have provided different options to meet various needs to help with getting more reviews done. Pros I've been using TrueReview for a couple months now and I'm still please with using the service. Cons No cons, they seem to be constantly adding new features which I like. Review Source Response from TrueReview October 27, 2024 Thank you for the kind words! We’re happy to hear you’re still enjoying TrueReview and finding value in the new features we’re adding. We’re glad to be meeting your needs and helping you gather more reviews! OD Oscar D. Office Manager Construction Used the software for: 1-2 years ### "Easiest Review Automation Out " October 23, 2024 5.0 Easy to use, effective, and overall a great product Pros Ease of use and the ability to send a campaign out to multiple people at once. Cons It needs to link to more review sites like Facebook Alternatives considered [Yelp Guest Manager](https://www.capterra.com/p/130358/Yelp-Reservations/) Reason for choosing TrueReview Ease of use and the price compared to other sites. Review Source Response from TrueReview October 28, 2024 Thank you for the great review! We’re glad you’re enjoying the ease of use and effectiveness of TrueReview. We do have direct integration with Facebook—feel free to reach out if you need any assistance getting that set up! HW Heather W. CEO Hospitality Used the software for: Less than 6 months ### "Furthers clients trust in my products and offeribgs" October 17, 2024 4.0 9 out of 10 …. Great experience! Will definitely encourage other business owners to utilize. Pros The ease in which I can capture or invite clients to provide a review. Cons Not sure… I’ve enjoyed the use of the service and its ability to stream the reviews across my webpage. Review Source Response from TrueReview October 27, 2024 Thank you for the fantastic review! We’re glad you’re finding it easy to capture reviews and stream them on your webpage. We appreciate the recommendation and are here if you need anything! SA Sarah A. Surgeon Cosmetics Used the software for: 6-12 months ### "Great platform for reviews " October 23, 2024 5.0 Good customer service from the beginning Pros Easy to use, tracks who you have sent review to already Cons Needs to upgrade to highest package for reminder feature Review Source Response from TrueReview October 28, 2024 Thank you for your review! We’re glad to hear you’re finding TrueReview easy to use and that our customer service has been helpful from the start. If you ever decide to upgrade for more features like reminders, feel free to reach out—we’re here to help! SO Sara O. Owner Restaurants Used the software for: Less than 6 months ### "Money Well Spent, My Customers are So Happy" November 6, 2024 5.0 Customer service is wonderful. I was clear on all the features of tru review after my first call. Website is easy to naviate Pros After one month of using True Review my google rating went from 4.1 to 4.2. It allows me to interact with my customers and to fix any issues they may have. Cons Nothing, I love everything about it and more Review Source NP Noemi P. Attorney Law Practice Used the software for: 1-2 years ### "User-friendly Review Platform" October 17, 2024 5.0 The customer service is very good. They respond promptly and are always willing to help. Pros The platform is extremely user-friendly. The ability to text the client the review link is an added bonus. Cons So far I have not had any issues with the service. Review Source Response from TrueReview October 27, 2024 Thank you for the kind words! We’re thrilled to hear you’re finding the platform user-friendly and that the ability to text review links has been helpful. It’s great to know our customer service has met your expectations as well! PD Peyton D. Owner Education Management Used the software for: Less than 6 months ### "Excellent product and service" November 1, 2024 5.0 Excellent. \[sensitive content hidden\] was very responsive in answering every questions. Pros Customer service. A very good product. Meeting my needs. We love the feature where customer can make the choice of happy or not happy with the service Cons The feature on creating contacts and making requests. My experience was I cannot able to find information on my scheduled requests. Switched from [ReviewTec](https://www.capterra.com/p/213879/ReviewTec/) Wasn’t satisfied. Compared other providers. TrueReview is a better product. The customer services was impeccable. You can actually consult with a live person. Review Source Response from TrueReview November 9, 2024 Thank you for your review! We’re delighted to hear that TrueReview is meeting your needs and that our customer service has been helpful and responsive. Thank you for choosing us over other providers! NR Nathaniel R. General Manager Automotive Used the software for: 1-2 years ### "TrueReview saves the day!" October 17, 2024 5.0 I really like it, and so does my team. We went from 50 reviews to over 300 in a year. Pros I like how streamlined the review process is! Cons I haven't been able to see the dashboard for when someone leaves a negative impression, so I'm not sure how that works, but that is because we have positive reviews. Review Source Response from TrueReview October 27, 2024 Thank you for the fantastic feedback! We’re thrilled to hear how TrueReview has helped you grow your reviews so significantly. If you ever need assistance with tracking negative feedback on the dashboard, feel free to reach out—we’re here to help! TC Tania C. Customer Service Building Materials Used the software for: Less than 6 months ### "Great Website!" October 17, 2024 5.0 Overall experience has been great. It is so easy to be able to send a customer a review link. Pros I am able to see google and facebook reviews all on one page. Cons One main thing I do not like about True Review is the contract we have to get each customer to sign to be able to send SMS Message Review Links. Review Source Response from TrueReview October 27, 2024 Thank you for your feedback! We’re glad to hear you’re enjoying the convenience of seeing Google and Facebook reviews in one place and sending review links easily. We understand the SMS opt-in process can be a bit of a hurdle, but it’s required to comply with network carrier regulations. If you have any questions about the process, feel free to reach out! AK Arun K. Medical Director Medical Practice Used the software for: Less than 6 months ### "Easy to use platform" October 18, 2024 5.0 Great easy set up, easy start and great results out of it Pros Ease of use, good platform, good engaging texts Cons Nothing so far to report. I might find in the future. Review Source Response from TrueReview October 27, 2024 Thank you for your feedback! We’re glad to hear that you’ve had a smooth setup and are seeing great results with TrueReview. We’re always here if you have any questions in the future! GH Gary H. Weight Loss Specialist Hospital & Health Care Used the software for: Less than 6 months ### "True Review" October 18, 2024 5.0 Overall I'm satisfied with true review in the ability to have customers write reviews. Pros The platform makes it very easy to send out review requests to customers. Cons The only con I would say is that there's no custom monthly plan for the amount of reviews sent out. Review Source Response from TrueReview October 27, 2024 Thank you for your feedback! We’re glad to hear TrueReview has made sending review requests easy for you. Just to mention, we do offer customizable pricing if you send more requests than your plan includes, allowing you to increase monthly limits without needing to switch to a higher plan. Let us know if you’d like more information! KW Katie W. IT Sales Admin Information Technology and Services Used the software for: Less than 6 months ### "TrueReview is great!" October 17, 2024 5.0 We have had a fantastic experience with TrueReview so far. I really enjoy all the analytics. Pros I like the ease of use and how simple it is to send review requests and respond to reviews. Cons I wish there was more customization for the review emails specifically I wish emojis could be used. Review Source Response from TrueReview October 27, 2024 Thank you for the great feedback! We’re glad you’re enjoying how easy it is to send and respond to reviews. We appreciate your suggestion on adding more email customization, including emojis, and are always looking for ways to improve. It’s great to hear you’re finding the analytics helpful! BN Becca N. Office Manager Construction Used the software for: 6-12 months ### "Great Way to Build Reviews" October 21, 2024 5.0 Easy and takes tracking reviews off of my daily to-do list. Pros Easy way to request reviews and not have to track sending reminders, it does it all for you. I also like that the dashboard is easy to navigate and see the customer updates in one place. Cons I wish there was a maps tracking feature for the reviews left like I have seen in other review platforms Review Source Response from TrueReview October 27, 2024 Thank you for the review! We’re glad TrueReview has made it easier to request reviews and manage reminders, helping to streamline your day. It’s great to hear you’re enjoying the simple dashboard and how it keeps everything in one place! ES Edith S. Office Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Great Service" October 23, 2024 5.0 Pros That the reviews will populate on our website and that we can manage the reviews all in one place. Cons None at the moment. We are pleased with with service. Alternatives considered [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) Reason for choosing TrueReview Price and functionality. TrueReview was simple and gave us just what we needed. Review Source Response from TrueReview October 29, 2024 Thank you for your feedback! We’re glad to hear you’re enjoying the ability to manage and display your reviews in one place with TrueReview. It’s great to know you’re pleased with the service, and we appreciate you choosing us over other platforms!