# TrueReview Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TrueReview the right Review Management solution for you? Explore 150 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/210085/justreview/reviews --- TrueReview 5 (150) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 30th, 2026 # Reviews of TrueReview Ease of use 4.9 Customer Service 5.0 ## Pros and Cons in Reviews Julia M Director of MarketingLaw Practice, 11 - 50 employeesUsed the software for: 1-2 years. “Not only is it easy to build review request campaigns for customers across unique locations, but the reporting functionality helps me show growth and ROI to leadership.“ March 2, 2026 SB Sydney B VP of Account StrategyMarketing and Advertising, 2 - 10 employeesUsed the software for: I used a free trial. “Visual customization is lacking; cannot update fonts, change colors besides the background color, etc.“ June 19, 2025 SB Shirin B PresidentMedical Practice, 11 - 50 employeesUsed the software for: 1-2 years. “This allows us to proactively resolve issues, improve the customer experience, and demonstrate that we genuinely care about feedback.“ March 2, 2026 AG Ashley G DirectorComputer & Network Security, 2 - 10 employeesUsed the software for: Less than 6 months. “The lack of SMS availability in Australia was a bit disappointing.“ October 6, 2025 RZ Reza Z PresidentComputer & Network Security, 11 - 50 employeesUsed the software for: 1-2 years. “This allows for proactive mitigation and customer service remediation to make things right.“ March 2, 2026 BD Brittany D OwnerPhotography, 2 - 10 employeesUsed the software for: 6-12 months. “Had to use zapier was one of the biggest complaints but I don’t see how else to connect to acuity.“ March 2, 2026 CA Cameron A Community Relations ManagerBuilding Materials, 51 - 200 employeesUsed the software for: Less than 6 months. “We've implemented the API to post reviews to our website- also seamless.“ March 2, 2026 EN Erik N OwnerConstruction, 2 - 10 employeesUsed the software for: Less than 6 months. “Not being able to create a 2nd campaign under my package.“ May 21, 2025 ## Showing most helpful reviews Showing 1-25 of 150 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Julia M. Director of Marketing Law Practice Used the software for: 1-2 years ### "Great for Building Reputation Across Multiple Locations!" March 2, 2026 5.0 As our law firm continues to scale into new territories, it's important for us to establish credibility and trust with potential new clients. The most effective and authentic way to do that is through testimonials. We are thankful for TrueReview's assistance in helping reach new clients through the growth of our online reviews. Pros Not only is it easy to build review request campaigns for customers across unique locations, but the reporting functionality helps me show growth and ROI to leadership. Cons I genuinely do not have a con to share about my experience with TrueReview. We made the switch from a competitor a few years ago due to their limited scalability and outrageous price increases. TrueReview not only has improved our visibility into our online reputation, but they have saved us money in our marketing budget. Switched from [ReputationStacker](https://www.capterra.com/p/160682/ReputationStacker/) Cost and functionality could not meet the demands of our growing firm. Review Source CA Cameron A. Community Relations Manager Building Materials Used the software for: Less than 6 months ### "Don't stop. Get it! Get it! TrueReview's the answer." March 2, 2026 5.0 Fantastic platform, service, and design! From setup to onboarding our sales team, the entire TrueReview experience has been a breeze! Pros Where have you been all my life?! TrueReview has been a seamless transition and upgrade from our previous review gathering platform. The value for our company with over 20 branches has proven itself in efficiency, customer response, and especially in customer support! Any question was answered quickly by team members- and our new account was up and running in a fraction of the time we estimated. We've implemented the API to post reviews to our website- also seamless. We are thrilled with this feature-rich, budget friendly review platform! Cons There is not a single issue we've encountered that would lower our opinion of the TrueReview platform. Switched from [Chekkit](https://www.capterra.com/p/173154/Chekkit-Reputation/) The platform was inconsistent, service poor, and price was high. We'll pay for quality. We weren't getting what we paid for. Review Source aD addison D. detailing Automotive Used the software for: Less than 6 months ### "Great service!" April 27, 2025 5.0 Very user friendly and easy to use. Looks more professional using this to ask for reviews Pros Easy to use, and help is always just a click away for any questions you have, or anything you need help with! Cons Price, even though it is competitive and reasonable. Getting positive reviews is priceless for my business. Review Source Tyler N. Marketing Director Construction Used the software for: 6-12 months ### "True Review is perfect for multi-location companies. " March 4, 2026 4.0 Their care team is super good; they hop on a call anytime I have any questions or needs. They really thought the system out, and I appreciate it a lot. Pros True Review is the perfect solution for my company and is super affordable. We are using it across multiple locations and companies. The ability to email and text has been incredibly valuable. Cons The Zapier integrations have been iffy. We linked our QBO, but sometimes the phone number appears, and sometimes it does not, which means no text goes out. Alternatives considered [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Reason for choosing TrueReview Price point and scalability were much better. Also integrated with Zapier super well. Review Source Response from TrueReview March 6, 2026 Thank you so much for the thoughtful review, Tyler. We truly appreciate your kind words about the platform and our care team. It means a lot to hear that TrueReview has been a strong fit across your multiple locations and companies. Regarding the phone number issue, we took a closer look and the inconsistency is occurring on the QuickBooks side, where the phone number is not always present in the data being sent. When the number is included in QuickBooks, Zapier and TrueReview process it correctly and the text is sent without issue. If the number is missing upstream, no SMS can be triggered. We’re always happy to help troubleshoot and ensure everything is flowing smoothly. Thank you again for your feedback and continued partnership. SB Shirin B. President Medical Practice Used the software for: 1-2 years ### "TrueReview Customer Reputation" March 2, 2026 5.0 Overall, our experience with TrueReview has been outstanding. The platform has been incredibly effective at helping generate more positive reviews while also creating a smoother feedback process for our customers. One of the biggest advantages is that it gives businesses the opportunity to address any concerns privately before they turn into public reviews. This allows us to proactively resolve issues, improve the customer experience, and demonstrate that we genuinely care about feedback. Instead of reacting after the fact, we are able to engage, respond, and make things right in real time. I have implemented TrueReview for three different clients, and each one has seen meaningful improvements in both their online reputation and customer satisfaction. They consistently mention how easy the system is to use and how much value it adds to their overall customer communication strategy. I would absolutely recommend it to any business looking to strengthen their online presence and build stronger relationships with their clients. Pros I like the UI and the text and email feature that clients get after their service. It helps us manage client retention and customer satisfaction scores. Cons The setup was difficult, and we had to use Zapier as well to achieve the end-to-end setup we expected for customer outreach and workflow. Review Source BL Benjamin L. Managing Attorney Law Practice Used the software for: Less than 6 months ### "Powerful Tool for Small Businesses to Improve Online Presence " March 9, 2026 5.0 Overall, it has been a great tool for our business, and we would definitely recommend it to other small businesses looking for an efficient and streamlined way to manage and grow their online reviews. Pros As a small business, finding efficient ways to manage our time and grow our online presence is incredibly important. True Review has made the process of obtaining client reviews so much easier by automating what used to be a very manual task for our team through mass text messaging and emails. The automation has been extremely effective and has helped us gather feedback from our clients without adding extra administrative work to our day. We’ve seen a noticeable improvement in the number of reviews we receive since implementing it. The interface is user-friendly, and everything is organized in a way that makes it simple to set up campaigns, monitor results, and manage reviews. Cons One improvement we would love to see is a different way of organizing requests after they are sent out. While the existing filters are a nice feature, it would be very helpful to organize requests by the date of a specific campaign and then quickly narrow the list down to contacts who did not leave a review. That functionality would make follow-up campaigns much easier to manage. Review Source Response from TrueReview March 11, 2026 Hi Benjamin, Thank you for the thoughtful review and for taking the time to share your experience. We’re glad to hear that the automation and campaigns have helped your team collect more feedback without adding extra work. Regarding your suggestion, you can actually narrow down requests by campaign date using the date picker in the Requests section. When applying the date filter, use the AND condition along with the interaction filters to identify contacts who did not interact with the requests during that specific time period. This can make it easier to find contacts for follow up campaigns. If you’d like, feel free to reach out to us through the live chat in the app and we’ll be happy to walk you through it. Thanks again for the great feedback and for using TrueReview. RZ Reza Z. President Computer & Network Security Used the software for: 1-2 years ### "TrueReview For Better Customer Service" March 2, 2026 5.0 TrueReview is effective in boosting positive reviews. It gives businesses the opportunity to address any concerns a customer may have without being penalized or finding out through a public review first. This allows for proactive mitigation and customer service remediation to make things right. I have implemented this for three different clients, and all of them have appreciated the value it has delivered. Pros The support to set up the solution and integrate it was GBP was excellent. Both the sales rep and support were with me every step of the way to fully implement the solution. Cons Using Zip Alerts is another integration point that could fail, so TrueReview relies on the workflow portion via a third party. Review Source VR Verified Reviewer Manager Retail Used the software for: 1-2 years ### "Great value for your money" March 2, 2026 5.0 Great value and product for your money. Everything under one website is always a must for me. It combines everything under one platform. Pros True Review is user friendly and easy to navigate. It offers email and text messaging. There are various features that allow you to show your style for your business. Cons I wish Yelp app was available to connect. Hopefully soon it will be added as an option. Besides that I love it. Review Source Response from TrueReview March 6, 2026 Thank you so much for the thoughtful review and kind words. We’re glad to hear you’re enjoying the platform and finding value in having everything in one place. Regarding Yelp, we completely understand the request. Unfortunately, Yelp does not allow native integrations for review requests through third party platforms, which means we’re unable to offer a direct Yelp connection. That said, you can still add your Yelp page as a custom review link within TrueReview and include it in your requests if you’d like. We’re happy to guide you through setting that up. Thanks again for your feedback and support. Robert E. H. President Law Practice Used the software for: Less than 6 months ### "TrueReview is a must have to obtain more 5-star reviews" February 24, 2026 5.0 I am very happy with TrueReview. Since using their service, I was able to get 25 new 5 star reviews in less than 30 days! Pros TrueReview was easy to set up and allows multiple campaigns with the premium package that way you can create campaigns per specific client experience. Cons So far there is nothing I do not like about TrueReview. Since using their service, I have obtain 25 new 5 star reviews. Review Source VR Verified Reviewer Administrator Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Great review tool " March 2, 2026 5.0 Great deal for the cost. Easy to use and gets the job done. It takes little to keep my account running and I really like the dashboard feature Pros Ease of use and customer service is so helpful. Their chat feature is one of the best. Responses are the fastest Cons I wish that things were more automated and less manual. And had more integration systems. Customizations could be a little more detailed Review Source WJ William J. Co-Owner Real Estate Used the software for: 1-2 years ### "Great For Small Business!!!" October 29, 2024 5.0 Great software and easy to use for all parties. Pros Ease of use for our clients. Simple, straight forward and direct approach for leaving reviews makes clients want to leave reviews. We have a higher engagement rate since implementing TruReview! Cons To many upcharges for additional features. Should have some reporting options to keep track of requests and submissions. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Reason for choosing TrueReview We chose True Review because of the price, ease of use and good reviews. Review Source Response from TrueReview November 6, 2024 Thank you for the great feedback! We’re thrilled that TrueReview has made it easier for your clients to engage and leave reviews, helping boost your business’s engagement rates. As a valued, longtime customer, you’re grandfathered into our original plan, which still provides access to detailed customer interaction data, feedback insights, and reporting tools. While we’ve added new features in our updated plans, we’re glad you continue to benefit from the core features that drive results. Thanks again for choosing TrueReview! MG Matt G. Manager Automotive Used the software for: Less than 6 months ### "Roland's Tire Review" October 21, 2024 5.0 Very happy with the customer turnout for responses. Pros I like the screening process where you have a chance to resolve a problem before a person negatively critiques you. I also like to easy format and AI option for responses. Cons Don't really have any complaints. Everything is going good so far. Switched from [SureCritic Reviews](https://www.capterra.com/p/124445/SureCritic-Reviews/) no results and they weren't going to the right area I wanted targeted. Review Source Response from TrueReview October 27, 2024 Thank you for your review! We’re thrilled to hear you’re enjoying the AI response suggestions feature. It’s great to know it’s helping you manage reviews more efficiently and improve your interactions with customers. We’re glad TrueReview is delivering the results you were looking for! DH Daniel H. Physician Owner Hospital & Health Care Used the software for: Less than 6 months ### "5-Star Review - The Best" October 14, 2024 5.0 10 out 10 - great customer service. Everything steamlined and customizable. Pros Simply the best. Simple to use, clean and easy platform. Customer service is outstanding. Would recommend them to any small business. Cons That I didnt find them sooner 😉 - I truly have no complaints. It was exactly what we were looking for. I hope things dont change. Alternatives considered [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Reason for choosing TrueReview Price, Free Trial and good reviews. The website sending the example text message was great. Review Source Response from TrueReview October 27, 2024 Thank you so much for the amazing feedback! We’re thrilled to hear that TrueReview has been exactly what you were looking for, and we’re glad you found us! Anthony K. Marketing Manager Construction Used the software for: 1-2 years ### "Effective Review Collection Tool" August 12, 2025 5.0 TrueReview has been a solid addition to our customer follow-up process. It's helped us systematize review collection, which was previously hit-or-miss. The automated follow-up sequences work well, and we've noticed more consistent review generation. The platform delivers on its core promise of making review collection easier and more systematic. Pros The platform makes it easy to collect customer reviews automatically after project completion. The email automation saves us time, and we've seen an increase in our online review volume since implementing TrueReview. The interface is user-friendly and the setup process was straightforward. Cons The "Powered by TrueReview" branding on review requests doesn't align with our premium brand experience. We'd prefer white-label functionality to maintain brand consistency throughout our customer communications. Review Source LI Luke I. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Awesome review management software" July 18, 2025 5.0 Excellent. Customer service is awesome. I had a billing issue, that I created, and they fixed it withing 10 minutes. Pros The review software is very easy to use. My client was happy that we go them more reviews from 50 requests than they got in 5 years. Cons Setting up SMS was a little harder, but that was my issue as I did not have the time t set it up. I will go back and do it. Review Source Response from TrueReview August 4, 2025 Thank you, Luke, for sharing your experience. We are so happy to hear that TrueReview helped you get more reviews from just 50 requests than your client received in the past five years. We appreciate your feedback on SMS setup. Whenever you are ready, our team can walk you through the process step-by-step to make it quick and easy. You can message us in the app or email us at support@truereview.co and we will be happy to help. It is great to hear that our support team was able to resolve your billing issue within minutes. We are grateful to have you as a customer. oG olivier G. ceo Business Supplies and Equipment Used the software for: I used a free trial ### "Best service ever!" November 13, 2025 5.0 Pros Best service ever! I was having issues with my Zapier integration and I’m a total beginner. I spoke with \[sensitive content hidden\] and within 5 minutes we were on a video call and he even set up my flows himself. I’ve never seen service this fast and efficient. You guys rock, thank you! Cons Nothing compares. I’ve never had customer service like this. They literally spent an hour with me to help with my integration. Review Source AN Alex N. Owner Management Consulting Used the software for: 6-12 months ### "TrueReview is the best!" January 19, 2026 5.0 Pros I love TrueReview for the quick turnaround time on verification, ease of use, and many features it offers around sending customers review links. Client support has been phenomenal, with quick response times. It's been so easy to learn and use, and is a great value for the money! Cons I truly can't think of any. This has been what I've been looking for, and the team makes it extremely easy to use. Review Source DM David M. Owner Retail Used the software for: 6-12 months ### "Great Review Service for Small Businesses!" October 17, 2024 5.0 It's been great, we have enjoyed the clickability to process client reviews quickly and easily. Pros The ability to fast track sending reviews to clients while also being able to filter them as well to ensure we are able to track and problem solve issues with clients. Cons Nothing really, it's been a great experience thus far using your service. Review Source Response from TrueReview October 27, 2024 Thank you for your kind words! We’re glad to hear that TrueReview has made it easy for you to send and track reviews while resolving any client issues efficiently. It’s great to know you’re enjoying the experience! CQ Cornelius Q. Onwer Entertainment Used the software for: 1-2 years ### "Excellent Tool for Managing Reviews – A Bit Pricey but Worth It!" October 30, 2024 5.0 My experience with TrueReview has been very positive. It’s been a game-changer for streamlining our review management and improving our online reputation. The customer support team is responsive and helpful, which adds to the overall value. If you’re looking for a reliable tool to manage customer reviews, TrueReview is definitely worth considering, even with the slightly higher cost. This version is professional, highlights the benefits, and subtly mentions the cost concern without overshadowing the positive aspects. Pros TrueReview makes managing and gathering customer feedback incredibly easy. The interface is intuitive, and the automation tools have saved me countless hours. I especially love how it integrates with multiple platforms, making it seamless to collect reviews and respond to them. The reporting features are also very insightful, helping us track trends and improve customer satisfaction. Cons While it offers great features, it’s slightly on the expensive side. A lower price or more flexible pricing plans would make it even better, especially for smaller businesses. Review Source Response from TrueReview November 9, 2024 Thank you for your thoughtful review! We’re thrilled to hear that TrueReview has streamlined your review management and improved customer satisfaction. NV Nick V. Managing Partner Real Estate Used the software for: 1-2 years ### "TrueReview is a game-changer!" October 23, 2024 5.0 I’ve been using TrueReview for my business, and it has completely transformed how we manage customer feedback. The platform is incredibly easy to use and has helped us collect genuine reviews effortlessly. The automated requests make it simple to follow up with clients, and we’ve seen a noticeable increase in positive feedback. What I love most is how customizable the platform is—tailoring the requests to match our brand was a breeze. If you're looking for a way to boost your reputation and gain real customer insights, I highly recommend TrueReview! It’s been a fantastic addition to our business toolkit. Pros I love that I'm able to catch potential negative reviews prior to them going public. Cons Sometimes my zaps gets messed up and guests don't receive my request for reviews. not TrueReviews fault. Review Source Response from TrueReview October 28, 2024 Thank you for the fantastic review! We’re glad TrueReview has made such a positive impact on your business, especially by helping catch potential negative reviews before they go public. If you ever need assistance with your Zapier integrations, feel free to reach out—we’re happy to help! EV Eric V. CEO Hospital & Health Care Used the software for: 1-2 years ### "Perfect for Google review " October 17, 2024 5.0 Excellent I have not problems with portal and is friendly Pros SImple and easy to use Program help to improve reviews Cons I would like to be more proactive I would like software to include contingency answers Review Source Response from TrueReview October 27, 2024 Thank you for the feedback! We’re glad to hear TrueReview has been simple and effective for improving your reviews. We appreciate your suggestion for contingency answers and are always looking for ways to improve the platform! KE Krystal E. Office Manager Construction Used the software for: 1-2 years ### "Good Review Company" October 23, 2024 5.0 Pros Allow to create custom QR codes for different reviews. Cons Lack of being able to send reminder messages for a review. Review Source Response from TrueReview October 29, 2024 Thank you for your feedback! We’re glad you appreciate the custom QR code feature. We also wanted to mention that we do offer plans with follow-up reminders to help ensure your customers complete their reviews—feel free to reach out if you’d like more information! RG Robert G. Managing Member Insurance Used the software for: 1-2 years ### "Great service, great value" October 18, 2024 5.0 Pros easy to use. simplified process with zapier. can me customized..great addition Cons so far no negatives. the platform is easy to use, easy to set up. Review Source Response from TrueReview October 27, 2024 Thank you for your feedback! We’re glad to hear that TrueReview has been easy to use and that the Zapier integration has simplified the process for you. It’s great to know you’re enjoying the customization options as well! JV Jasper V. Manager Retail Used the software for: I used a free trial ### "Working with Truereview" February 18, 2025 5.0 Designed to be user-friendly and highly informative. Pros The dashboard is very professional and informative Cons The content is exclusively available in English. Review Source EN Erik N. Owner Construction Used the software for: Less than 6 months ### "Owner of company" May 21, 2025 5.0 Great experience. The customer service is stellar and the platform is easy to use. I'm happy with the service. Pros Very easy to use their platform and very efficient. I'm happy with the customer service and how they answer when I call. Cons Not being able to create a 2nd campaign under my package. Also not being able to filter who wrote me a review on google makes it difficult to follow up. Review Source