# GrubHub Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about GrubHub Software - reviews, pricing plans, popular comparisons to other Food Delivery products and more. Source: https://www.capterra.com/p/210141/GrubHub/ --- # GrubHub Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) GrubHub ## What is GrubHub? Food delivery solution that helps businesses manage orders through tracking deliveries, managing drivers, creating invoices, and more. ## What is GrubHub used for? [Food Delivery](https://www.capterra.com/food-delivery-software/)[Online Ordering](https://www.capterra.com/online-ordering-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 131 user reviews Reviews sentiment Positive 80% Neutral 16% Negative 4% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Food Delivery / 2025 - Online Ordering / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for GrubHub?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.grubhub.com&name=GrubHub) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### GrubHub 4.3 (131) VS. [4.1 (553)](https://www.capterra.com/p/136301/Toast-POS/reviews/) Starting Price Contact vendor Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (131) Ease Of Use 4.2 (645) Value For Money 3.8 (85) Value For Money 3.8 (525) Customer Service 4.0 (79) Customer Service 3.7 (559) ## GrubHub alternatives Highest Rated [Restroworks](https://www.capterra.com/p/142877/Restroworks/) [4.9 (645)](https://www.capterra.com/p/142877/Restroworks/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Owner.com](https://www.capterra.com/p/10002488/Owner/) [4.6 (111)](https://www.capterra.com/p/10002488/Owner/reviews/) Starting price $499.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) [4.6 (3,032)](https://www.capterra.com/p/275802/Square-Point-of-Sale/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [StoreKit](https://www.capterra.com/p/203009/SK-Takeaway/) [4.9 (109)](https://www.capterra.com/p/203009/SK-Takeaway/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/210141/GrubHub/alternatives/) ## FAQs about GrubHub Overview ### What problems does GrubHub solve? GrubHub solves the hassle of finding nearby restaurants, comparing menus, and coordinating delivery or pickup from one place. It reduces time lost to phone orders, unclear wait times, and group meal confusion with tracking, scheduling, and support. Office managers, remote teams, families, and busy professionals benefit most. Answer based on 112 reviews Overview ### Which roles and teams benefit most from GrubHub? GrubHub is most used by business owners, executives, office administrators, educators, and students who need fast, convenient meal ordering. Operations and admin teams use it to coordinate group lunches and office deliveries, while teachers and students rely on it for quick personal meals that fit busy schedules. Answer based on 131 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is GrubHub built for? GrubHub is designed for businesses of all sizes, with strongest use among small businesses at 69% of reviewers and Education Management at 8%. It also serves enterprise organizations at 24%, plus Food & Beverages at 6% and Hospitality at 5%, primarily for food delivery, which accounts for 71% of use cases. Answer based on 131 reviews Features and Usability ### What are the key features of GrubHub? GrubHub includes core features for online ordering, order management, online payments, and live delivery tracking. Reviewers most often highlight its wide restaurant selection, detailed menus with search and filters, pickup and preorder options, and group ordering. Differentiator features include food delivery dispatching and customer support for refunds or order issues. Answer based on 66 reviews Overview ### How good is GrubHub for food delivery? GrubHub makes food delivery convenient with broad restaurant choice, pickup options, and order support, but delivery costs can feel high. Many diners like the fast checkout, late-night availability, tracking, and refund handling, while some office users and budget-conscious customers find service fees, markups, and uneven local coverage harder to justify. Answer based on 66 reviews Integrations ### Which third-party tools and platforms does GrubHub integrate with? GrubHub integrates with Toast POS for online ordering connections. The catalog data in this prompt does not list additional third-party platforms, so Toast POS is the only named integration available here. Answer based on 3 reviews Getting Started and Support ### What customer support options does GrubHub offer, and how do users rate the experience? GrubHub offers email/help desk, FAQ/forum, knowledge base, and phone support. Users often describe support as fast, helpful, and effective at resolving wrong or late orders. Still, some report long waits, transfers between agents, and inconsistent handling when deliveries are delayed, canceled, or arrive cold. Answer based on 28 reviews Features and Usability ### Is GrubHub easy to use for ordering food? GrubHub makes food ordering simple for everyday meals, office lunches, and group orders, with clear menus and helpful tracking. Many customers like the restaurant selection, pickup and delivery choices, and refund support, while some run into late orders, cancellations, limited item customization, or occasional confusion with special instructions. Answer based on 43 reviews Features and Usability ### How well does GrubHub handle order management? GrubHub supports order management well with tracking, status updates, reorder history, and group ordering for teams and households. Many business users and frequent diners find it easy to monitor orders and contact support, while some restaurants and coordinators report slow app performance, confusing edits, timing mismatches, or limited messaging fields. Answer based on 42 reviews ## Who uses GrubHub? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 131 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 131 reviews Administrative 24% Administrative 24% Entrepreneurs/ Owners 24% Health & Medical 10% IT & Software Development 10% Others 33% Top industries Based on 131 reviews Food & Beverages 27% Education Management 27% Hospitality 17% Hospital & Health Care 16% Other 13% ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Online Ordering 4.5 (69) 66.67% of 69 reviewers that rated this feature as important or highly important It gives you a seamless way to order food online, browse menus, and customize orders. Users think the process is simple, intuitive, and fast, with clear interfaces and menu options, though some mention limited menu items and higher fees compared to other platforms. Mobile Access 4.6 (61) 60.66% of 61 reviewers that rated this feature as important or highly important With mobile access, you can easily order, track, and receive notifications about your food from anywhere. Reviewers appreciate the app’s user-friendly design, smooth performance, and convenience for ordering on the go, making it valuable for both customers and restaurant staff. Order Management 4.4 (61) 59.02% of 61 reviewers that rated this feature as important or highly important Order management helps you review, edit, and track orders efficiently. Some users say it’s easy to manage multiple orders, view past orders, and leave notes, but a few mention occasional inaccuracies and slow updates in order status. Food Delivery Dispatching 4.3 (56) 57.14% of 56 reviewers that rated this feature as important or highly important This capability lets you track your order status and receive timely updates. Reviewers indicate dispatching is usually quick and reliable, with helpful notifications, though some mention occasional early driver dispatch and rare communication issues with delivery timing. Live Tracking 4.4 (46) 50.00% of 46 reviewers that rated this feature as important or highly important Allow customers to track their order and keep them updated when the status changes. Kitchen/Menu Management 4.3 (42) 50.00% of 42 reviewers that rated this feature as important or highly important Allows users to view inventory and build a menu that's appropriate GrubHub 19 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Track item deliveries through dispatch notifications, status and location tracking, and ETA updates Track employee schedules, availability, and performance across projects and tasks This capability lets you track your order status and receive timely updates. Reviewers indicate dispatching is usually quick and reliable, with helpful notifications, though some mention occasional early driver dispatch and rare communication issues with delivery timing. Serves restaurants Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus Allows users to view inventory and build a menu that's appropriate Allow customers to track their order and keep them updated when the status changes. With mobile access, you can easily order, track, and receive notifications about your food from anywhere. Reviewers appreciate the app’s user-friendly design, smooth performance, and convenience for ordering on the go, making it valuable for both customers and restaurant staff. It gives you a seamless way to order food online, browse menus, and customize orders. Users think the process is simple, intuitive, and fast, with clear interfaces and menu options, though some mention limited menu items and higher fees compared to other platforms. Accept and process online payment transactions Order management helps you review, edit, and track orders efficiently. Some users say it’s easy to manage multiple orders, view past orders, and leave notes, but a few mention occasional inaccuracies and slow updates in order status. Send / receive, process, and execute orders Track orders throughout the fulfillment process Accept and process customer payments for products or services using hardware and software Active reporting of data and metrics Get Advice We can help you find the software with the features you need. Features 4.3 (131) 4.3 Based on 131 reviews ## Pricing Value for money 3.8 (85) ### Starting price Free trial not available Value for money 3.8 (85) 3.8 Based on 85 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (79) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (79) 4.0 Based on 79 reviews ## User reviews Overall rating 4.3 Based on 131 reviews Filter by rating 5(76) 4(29) 3(21) 2(2) 1(3) Mentioned topic Sorted by most recent JD Johnathan D. Owner Food & Beverages ### "A Useful Tool, but Not a True Partnership" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 December 31, 2025 From a restaurateur’s perspective, Grubhub offers reach but at a steep cost. It’s a marketing tool, that’s it. Commission fees are high, and when problems occur, restaurants often carry the financial burden. It’s a tool, not a partnership, and other owners should go in with eyes open. Pros Grubhub does provide additional visibility and access to customers who may not otherwise discover our business. The platform is familiar to many users, making it easy for customers to order, and it can generate incremental sales during slower periods when managed strategically. Cons High commission and service fees substantially reduce margins, and restaurants are often held financially responsible for issues beyond their control, such as driver delays, app errors, or customer disputes. Support can be slow and opaque, and the overall structure feels less like a partnership and more like a cost of doing business that increasingly favors the platform over small, local restaurants. Alternatives considered [DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/) Reasons for choosing GrubHub Cost was lower than DoorDash, better reviews Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Annie M. Physician Assistant Health, Wellness and Fitness ### "GrubHub gives easy access to my favorite foods" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 2, 2025 My overall experience with GrubHub is great! I am able to view different restaurants around me and find whatever I am craving Pros GrubHub makes ordering food easy and convenient. I especially enjoy using it if I've had a long day and do not feel like going back out for food Cons Recently I find the fees associated with ordering have been really high, so I've been using the app less. Switched from [Uber Eats](https://www.capterra.com/p/10030633/Uber-Eats/) I found Uber eats to be more expensive than GrubHub Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DR Daniel R. S. Founder Computer Software ### "Grub Hub is my go do when I don't want to cook" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 11, 2025 Pros I like GrubHub because most of my favorite restaurants are on their and they always provide me some type of refund with the drivers and restaurants mess up my order Cons Sometimes the app doesn't allow me to select no ice in my drinks or when I go to order online the app freezes Alternatives considered [Instacart](https://www.capterra.com/p/229777/Instacart/) [DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/) [Uber Eats](https://www.capterra.com/p/10030633/Uber-Eats/) Reasons for choosing GrubHub The ease of use make GrubHub stand out the most among their competitors Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Frankie S. Welcome desk associate Sports ### "Great app that became my go to food app..." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 26, 2025 Overall, I've found some of the best restaurants at great prices and was able to support local restaurants when I worked in Hells kitchen NY. Pros I discovered GrubHub in 2014 and have not looked back since. It was easy to use with a super short learning curve, I always felt my personal data was secure, for the most part the vakue for money was perfect, I never experienced bugs or issues within the app itself, but when there was an issue on the part of a seller, the customer service communication was always on point and helped if they could. The addition of a favorites feature was needed from day one, so I'm glad it exists now. Cons The app didn't always reflect the restaurant I wanted it to. Sometimes, when I think I'm ordering from my local fast food place, I've found it was actually another franchise branch and I didn't want to order from. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JR Jessica R. Owner Restaurants ### "Area dependent, lots of fees" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 June 19, 2025 Our experience was not fantastic. The fees are high and we simply didn't get the amount of orders from GrubHub as we did other apps. During Covid, Grubhub was fantastic. Since post covid, it has not been a popular option in our area. DoorDash and UberEats have taken over as the dominate providers. Pros It enables restaurants to increase their sales and exposure, bringing in new customers that may have otherwise not tried our restaurant. Cons The fees. While I understand they have to make money as well, knowing what they charge the customers on top of the fees they press onto us, it can discourages customers. We have to increase our prices on Grubhub to offset fees, leading customers to think we are not as affordable as we actually are. Alternatives considered [Postmates](https://www.capterra.com/p/229317/Postmates/) [Uber Freight](https://www.capterra.com/p/206000/Uber-Freight/) [DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/) Reasons for choosing GrubHub We did not, we tried using all available services to see which did the best. We ultimatley discovered grubhub was not as popular in our area. The most used apps in our area were DoorDash and UberEats. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JC Jim C. CEO Retail ### "Don't waste your time. " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 1, 2025 It's seriously not worth the aggravation to try to use this company. Even when you try to be nice about the order being incorrect the most you'll get is a $5 or $10 coupon if you can wade through to the manager. Pros Drivers try to work hard. Tip them good if you can. Cons Always a problem with this company. Food is never correct and the last thing they want to do is try to help you. Don't waste your time. Get in your car, jump on your bike and get it yourself. You'll be glad you didn't waste your time waiting for them to get your order to you so you can be PO'd the rest of the night. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Alex S. Restaurant Manager Hospitality ### "Not having delivery everywhere " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 2/10 April 24, 2025 If they had delivery, i could speak of, but with only Pick-Up for us, it didn’t work very well. Pros Food delivery software helping businesses increase sales and orders Cons Not available everywhere, in our Tourist Town there is only Pick-Up available, which doesn’t contribute to our sales at all… Alternatives considered [DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/) Reasons for choosing GrubHub We have them too, and so far GrubHub disappointed us. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SC Shirita C. Therapist Mental Health Care ### "Grub Hub Review " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 17, 2025 Overall, I have had a good experience. My food came on time and it was still hot Pros I receive occasional emails for additional discounts that aren't offered in the app Cons Not as many good retailer options as Door dash has. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DJ Douarou J. Artist producer Music ### "GrubHub review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 October 13, 2024 Is best to oders food with GrubHub also many good meals available in the app Pros Is the best way to oder food in real time Cons Fast and best to use to receive your oders Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AT Althea t S. Queen Consumer Services ### "Could be better" 2.0 Overall Rating 2.0 2.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 June 29, 2024 Pros Convenient way to get restaurant food. Wide variety of restaurants to choose from. App is easy to use. Cons I can’t tell you how many times my order has been delivered to the wrong house. I even put the instructions to my home in the order. My address is plainly on my mailbox which is on the street and unobstructed. I even had a delivery man come to my home with my neighbors order and show me the address on his iPhone. It was the wrong address which he would have known if he looked at my mailbox Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/210141/GrubHub/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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