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GrubHub

Reviews of GrubHub

4.3 (123)
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Pros

  • It has helped making ordering group meals seamless and the customer service is great. I like that they are constantly improving their software and ways to make it stand out.

  • What I like most basically about this software is the ease of use and the compatibility with most devices and the fast ability to get food from a facility to a person or meeting or wherever quickly.

  • Grubhub is an amazing tool, allowing users to easily select from a huge variety of restaurants, all with complete menus, to craft a perfect meal to be picked up or delivered straight to your door.

  • Love user friendly this app is. There are plenty of food options to order from and so far the service I have received is great.

Cons

  • The worst part of the software is the fact that their is not a ton of options. Due to other rival apps such as doordash or ubereats the restaurants are divided, and not all options are on doordash.

  • The customer service is awful- there are always issues with delivery, it is overpriced and there are absurd amounts of fees applied at the end, something is always wrong with the order.

  • The fees and delivery charges are sometimes a little outrageous.

  • The app however has more average layout and bit of a unclear navigation as to the distance or where your food is.

Showing Most Helpful

Showing 25 of 123 reviews

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Kelly P. avatar
Kelly P.
Owner
Retail, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 11, 2021

"A Little Pricey but Was Lifesaver After My Surgery"

Overall: Overall I enjoyed using GrubHub and I was very sad when my gift cards were gone! I have used it a few times since then, paying everything myself. That should tell you a lot, because as I said earlier, I'm very cheap. I don't normally spend money on something like delivery fees when I can do it myself. But sometimes you just need the convenience of delivery and GrubHub does a great job.

Pros: I had surgery in August 2020 and was unable to make dinner or have much use of my arms. A friend of my started a meal train for me and many of my out of town friends sent me Grub Hub gift cards. This was the first time I'd used Grub Hub, as I'm notoriously cheap and didn't want to pay the extra fees for delivery. I have to admit, I about became addicted! The app was super easy to use and had most of my favorite restaurants. It was so nice to have all of those choices at my fingertips, and to have delicious dinners just show up at my door like magic! Every driver did a fabulous job and we had no issues at all. Grub Hub was a lifesaver!

Cons: There were a few restaurants I wanted that weren't in the app, but I guess that is the restaurant's choice to participate. I do feel like the fees are too high to use the app too much, but when you are ill or truly can't make or get out to buy food it well worth the price you are paying.

Verified Reviewer
Video Producer & Editor
Media Production, 1,001-5,000 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
6/10
Reviewer Source
Source: Capterra
September 1, 2022

"Very Similar to Competitors"

Overall: Overall, my experience with GrubHub is not much different than my experience with DoorDash, Postmates, or most other food delivery applications. I alternate between using these 3 apps in particular quite regularly.

Pros: GrubHub's mobile app is intuitive and easy to navigate, their customer service is top notch, and on a more granular level, the ability to search past orders differentiates GrubHub from its competitors. They are also incredibly communicative if an order you've placed requires cancellation, as they send out a text, email, and even call you to notify you. Their additional fees tend to be less than services like Postmates or DoorDash as well.

Cons: GrubHub does seem to have a noticeably limited selection of restaurants compared to DoorDash or Postmates. This setback in and of itself may lead me to seek out an alternative food delivery app, considering the majority of its features are comparable, if not identical, to its competitors.

Miguel R. avatar
Miguel R.
Research Assistant
Hospital & Health Care, 10,001+ employees
Used the software for: 1-2 years
Overall Rating
3.0
Ease of Use
5.0
Features
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: GetApp
May 3, 2021

"Convenient and efficient software to order food"

Overall: I use this software on a daily basis to order food when I am working on site at work or on the weekends when i do not feel like cooking. If delivery is not chosen, you have the option to pick up at a certain time and this is very time efficient, it saves you a lot of time. The delivery drivers are very efficient and if there are any issues, costumer services is always there to assist. Overall, this is an extremely sophisticated software to order food online.

Pros: From my personal experience with this online ordering software, I find it to be very efficient and convenient when it comes to finding the best places to eat near your location. One of my favorite features is that you have the option to either have your food delivered to your location or pick it up at the restaurant at a certain time. This features allows me to choose the most convenient time to pick up the food. Moreover, you have the option to preorder as well for the next day and this is very convenient when you have events at home with guests . One of my most used features is the "start group order" and it allows you to invite your friends to order together. This is a very unique features that most online ordering softwares have not implemented yet and it is indeed a very important one. This software is definitely my go to application when ordering online.

Cons: I have had a couple of issues with the software, however, the costumer service is very fast and efficient and always find a solution to the issue at hand. Maybe, one of the features that could be implemented is the tracking your order features with the pick up and drop off process to facilitate the experience. Other than that, this software is very sophisticated and efficient.

Erin C. avatar
Erin C.
Management
Arts and Crafts, Self-employed
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: GetApp
January 31, 2021

"Meals at your door"

Pros: What i like the most about this software is that it takes a collection of local restaurants in your area and lets you choose where you want food from.

Cons: There is absolutely nothing that i dislike about this software all the features are amazing and the step by step tracking the order is always helpful

James P. avatar
James P.
CEO
Marketing and Advertising, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 9, 2021

"GH is the best of all the food delivery companies"

Overall: I use it weekly if not more. I work a ton and its nice to get some food delivered so I don't have to waste time or gas getting out there. Free delivery with GH+ is a huge bonus.

Pros: I like most about GH is their service. GH+ is a fair price, food doesn't cost too much over normal price like uber eats, and the food is almost always on time.

Cons: GH+ stores of a franchise don't auto populate if they aren't the closest one to you.

Reasons for Choosing GrubHub: Cost of food was way upcharged and service wasn't near as good
Reasons for Switching to GrubHub: Cost of food was way upcharged and service wasn't near as good
Shanice P. avatar
Shanice P.
Customer service representative
Telecommunications, 1,001-5,000 employees
Used the software for: 1-2 years
Overall Rating
3.0
Ease of Use
5.0
Customer Service
4.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
May 4, 2022

"It needs work"

Overall: It was a hit or miss but the customer service is what keeps me when I have a problem its taken care of .

Pros: The ability to track my order and get customer service by phone when something is wrong .

Cons: The prices and promotion's don't always work as advertised . The drivers sometimes take your food and complete the delivery without the food being delivered.

Switched From: DoorDash
Reasons for Switching to GrubHub: The same problem for both apps
Verified Reviewer
Teaching Assistant
Education Management, 1,001-5,000 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
5.0
Features
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: GetApp
May 2, 2021

"Various Offers"

Overall: Love grubhub! Used to be one of the cheapest food delivering app

Pros: The food delivering app has the most offer from different restaurants, and they let restaurants choose what kind of coupons. This let users have a more variety of options

Cons: If you are not part of the membership program, you unfortunately don’t get to have lots of offering to use.

Verified Reviewer
Software Engineer
Computer Software, 10,001+ employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
April 14, 2021

"Great food ordering platform"

Overall: Good and satisfactory experience I must say with ordering food through grubhub

Pros: 1. Has integrations with almost all the restaurants 2. Reliable ordering and payment processing 3. Good customer service for issues with orders like late or wrong or not good 4. Grubhub plus is a good addition for less money providing lot of premium features and reduced service rates and free delivery

Cons: 1. Service fees se a bit high and charges small restaurants per order commission which can be very less profitable for them.

Malarkodi B.
QA Engineer
Insurance, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 10, 2024

"Door Delivery made easy"

Overall: Overall is very useful application in day to day life.

Pros: Online ordering and tracking is the best part of Grubhub and reaching customer support team is quite easy.

Cons: Nothing hitting in my mind as far I used the app

Verified Reviewer
Educator
Non-Profit Organization Management, 11-50 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Features
4.0
Likelihood to Recommend
5/10
Reviewer Source
Source: Capterra
July 27, 2021

"Works for what we need"

Pros: I appreciate when restaurants have the GrubHub widget to make it easy to order

Cons: Not really, pretty on par with other food ordering apps

Germaine L. avatar
Germaine L.
Executive Administrator
Hospitality, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
4/10
Reviewer Source
Source: Capterra
January 12, 2023

"A good addition"

Pros: I like the ease of use, and the customer service

Cons: Unfortunately, this service does not have a high traffic base and therefore does not add a lot of traffic to our location.

Alternatives Considered: DoorDash and Eats365
Steven N.
Church School Teacher and UFC Fit Kids Attendant
Education Management, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 13, 2023

"My Take on GrubHub"

Overall: My overall experience is nice with using GrubHub to order food. Feels nice to use it alongside DoorDash and Uber Eats.

Pros: I like using Grubhub for ordering food as delivery and takeaways. I enjoy getting the foods I wanted to order from and even get nice deals. I got a free year of GrubHub thanks to Amazon Prime Day days ago.

Cons: What I wish that GrubHub can work on is at least have a heads up display for maps what car and what driver is it. I wish it's like on the same page as DoorDash and even for Uber Eats too.

Tiffany G.
Building service worker custodial
Facilities Services, 501-1,000 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 17, 2022

"Great for extra cash "

Overall: It's been everything and then some when it comes to being beneficial and helping me when in need of some extra funds and I really love it

Pros: I love the app its super user friendly it walks you through every step on the app and then some if your looking for aside job or even just ordering food I would most definitely do this app all day

Cons: cant say anything negative customer service is even on point keep it up grub hub woohoo!!

Michael Z.
Analyst
Hospital & Health Care, 5,001-10,000 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
March 3, 2022

"Amazing service"

Pros: It allows me to order food for employees in a pandemic with ease

Cons: It's costly at points - service fees. It can be unnecessary to pay costs for simply delivery, upon the price of tip already

Verified Reviewer
Independent Contractor
Retail, 1,001-5,000 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
3.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: GetApp
September 4, 2021

"Great App, Though a Bit Slow"

Overall: It has been great, their customer service is stellar and always quick/helpful, I just wish they would update items more and make the app a little bit more manageable in terms of speed.

Pros: I love the amount of different restaurants that are nearby and listed, I loved being able to filter orders as well.

Cons: It can be very slow to load, especially on the mobile version, and I don't often see any updates to menus when new items are added at different restaurants.

Sondra B.
Bookkeeper
Accounting, Self-employed
Used the software for: I used a free trial
Overall Rating
1.0
Ease of Use
1.0
Customer Service
1.0
Features
1.0
Value for Money
1.0
Reviewer Source
Source: Capterra
March 14, 2024

"Horrible Company"

Overall: Horrible and I will never use them or refer them ever again

Pros: There are no pros to this company in my opinion

Cons: If I could give them less than a star I would. I placed an order for lunch about 9is in the am. I get a message from them at 11:50am that my order was cancelled. No real explanation. I am at work and have no way of leaving, so I was left with no lunch. To make things even worse, they send me a $5 off coupon that has to be used today. This is only the second attempt at their service and both were horrible. First one my order was late and the driver explained to me that this happens if another order comes in before they get to me and if they are closer, they get their order before I get mine. I'm glad I'm on a free trial with Amazon (I will be letting Amazon know they are using a horrible company) otherwise I would have been even more upset. When I tried to order from somewhere else, it was well over an hour and past my lunch time. Thanks for ruining my lunch for me GrubHub. I will never use your service and for sure make sure I let everyone know how horrible your service is.

Chrissy Stitham P. avatar
Chrissy Stitham P.
CNA
Medical Practice, 501-1,000 employees
Used the software for: I used a free trial
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 20, 2022

"GrubHub All day"

Overall: The benefits of having GrubHub is that I don't need to worry about driving from one place to another. I actually can get other things done after I've placed my orders and GrubHub does the rest. If at any time there is anything missing with your order. All you need to do is write online support and they will make it Right for you.

Pros: GrubHub is one of the best ideas that software companies have come up with. People are able to order at so many places using this software. Weather you need prescriptions picked up at Walgreen's or you need service at a food store. You just type o it in the search area and all the businesses relation to what you're in need of Will pop up. Its very easy to use. If at any point you in fact find you do need help they have that feature as well, live support. I recommend this to everyone.

Cons: I can honestly say with confidence, I've yet to find anything negative to say as of yet about their services.

Neeraja M. avatar
Neeraja M.
Student
Higher Education, 5,001-10,000 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 29, 2021

"Great app for food ordering with wide variety of restaurants"

Overall: Overall, GrubHub has great customer service and features .

Pros: The app is easy to navigate around. It has a wide variety of restaurants available. The zip code shows closeby vendors.

Cons: GrubHub orders your food from the vendor as though it is you. They do this to avoid paying the service fee. Small businesses suffer as a result of this.

Kyoko S.
Nurse Practitioner
Hospital & Health Care, 10,001+ employees
Used the software for: 6-12 months
Overall Rating
3.0
Ease of Use
2.0
Customer Service
2.0
Features
2.0
Likelihood to Recommend
2/10
Reviewer Source
Source: Capterra
July 15, 2021

"Review for grubhub app"

Overall: Not great. I don't mind using either GrubHub or UberEats, however I keep using UberEats as it's app is easier to use, and I can apply the giftcard easily.

Pros: There is an option for a pick up for the food, which I don't have with my UberEats app. Pre ordering function is very easy compared to UberEats'

Cons: I tried to use a giftcard given by my colleague, and it was very hard to use with phone app-eventually I needed to use my desk top PC. Compared to UberEats, the phone app offers much more limited deals.

Reasons for Switching to GrubHub: Easy to use app
Alexis R.
Owner of AER'S APPAREL
Apparel & Fashion, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
5/10
Reviewer Source
Source: Capterra
June 3, 2021

"I LIKE GRUBING WITH THE HUB"

Overall: My overall experience with GrubHub has been more pleasant than it has been with other delivery apps because their delivery drivers do not stay and knock at my door until I answer it. They just leave the food on my porch and follow the instructions I gave them. Also most of the time they will leave me a good picture of where they left my food. It's a very quick process and I have also been able to track where the driver is located with my food, which is also a good help to me.

Pros: What I like most about GrubHub is that they have restaurants to offer their customers that other delivery apps don't. I like the restaurants they have because most of them are open past 12 a.m. and sometimes I'm up late at night wanting a quick grub. Their checkout process is fast and quick they don't have as many added fees as other delivery apps and their delivery drivers just drop off my food and leave.

Cons: What I like least about GrubHub is when I get to the checkout and I put my card information in they sometimes try to give the delivery driver a $10 tip which I did not click myself. So if I was to not see the tip that they added for the drivers themselves I would have been at a loss for money and very upset.

Martina C.
Paralegal
Law Practice, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 21, 2023

"I always order from GrubHub"

Overall: I have never had an issue receiving my order in a timely fashion.

Pros: GrubHub remembers prior orders so making repeat orders is simple.

Cons: GrubHub's price markup is slightly more than other competitors.

Andrea M.
VP of operations
Non-Profit Organization Management, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 15, 2021

"Grub Hub"

Overall: I love that oh busy weeknights when I don’t have time to cook, and I’m crunched for time, I can go on GrubHub and check who in my area can deliver . It will tell me the amount of time until delivery and the fee for delivery . Highly recommend it!

Pros: It is very convenient to order food online from various restaurants in my area . They will even allow me to see how long the wait time will be when ordering from that restaurant .

Cons: I don’t really have any complaints . It’s easy to use , fast, and convenient . Especially on busy weeknights , it’s super convenient to use !

Pin W.
Postdoctoral associate
Research, 501-1,000 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
4.0
Features
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
July 23, 2021

"Generally ok"

Pros: Easy to make an order. And easy to contact the merchant.

Cons: The choice of restaurant is not as many as other competitors.

Julie B. avatar
Julie B.
Asset Manager
Real Estate, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 13, 2023

"Grub hub Review"

Pros: I like most about GrubHub is the fast and easy convenient of ordering food and all of the different restaurant options.

Cons: There is nothing I don’t like about GrubHub except that it is not as popular.

John M.
Supervisor
Consumer Services, 10,001+ employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
September 22, 2022

"Good Food Delivery Service Software"

Overall: Very easy to use. Drivers are usually good and follow instructions. Pricing is high but comparable to other delivery services

Pros: Easy to use. Easy to search and find what you are looking for, even compared to some of the food vendor's own ordering apps for takeout and delivery.

Cons: Pricing seemed a little excessive. I know and expect a mark-up for delivery service. However, the prices for certain orders/items seemed excessive compared to others.