# Page 2 | GrubHub Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is GrubHub the right Food Delivery solution for you? Explore 131 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/210141/GrubHub/reviews

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GrubHub

4.3 (131)

[View alternatives](https://www.capterra.com/p/210141/GrubHub/alternatives/)

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Last updated March 13th, 2026

# Page 2 - Reviews of GrubHub

## Showing most helpful reviews

Showing 26-50 of 131 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SC

Shirita C.  
Therapist  
Mental Health Care  
Used the software for: 1-2 years

### "Grub Hub Review "

February 17, 2025

4.0

Overall, I have had a good experience. My food came on time and it was still hot

Pros

I receive occasional emails for additional discounts that aren't offered in the app

Cons

Not as many good retailer options as Door dash has.

Review Source

AtS

Althea t S.  
Queen  
Consumer Services  
Used the software for: 1-2 years

### "Could be better"

June 29, 2024

2.0

Pros

Convenient way to get restaurant food. Wide variety of restaurants to choose from. App is easy to use.

Cons

I can’t tell you how many times my order has been delivered to the wrong house. I even put the instructions to my home in the order. My address is plainly on my mailbox which is on the street and unobstructed. I even had a delivery man come to my home with my neighbors order and show me the address on his iPhone. It was the wrong address which he would have known if he looked at my mailbox

Review Source

RP

Rachel P.  
Office Manager  
Real Estate  
Used the software for: 6-12 months

### "Great For Office Ordering"

May 30, 2024

5.0

Pros

GrubHub is very convenient in that we can order what we want online and send someone to pick it up or have it delivered. These options are highly convenient because we aren't always able leave the office. Sometimes it's a small order, sometimes it's a big order, but nonetheless it's highly useful and efficient. There are so many businesses that use this and it makes for great ordering decisions. We have been using this service for a while now, and it will be used in the future. They are always adding different businesses for us to choose from.

Cons

Sometimes a company that we like to order from no longer chooses to be part of the GrubHub. We haven't had to reach out to customer service much, but the one time we did there was a long wait and we were transferred from person to person and it took a very long time to get to the correct person. Once we got with that person out situation was handled properly, but it was getting to that one person which proved to be a bit of a task.

Review Source

TK

Theodore K.  
Owner  
Restaurants  
Used the software for: 2+ years

### "GrubHub's Technology Lags That of Other Ordering and Delivery Services for Restaurant Owners"

July 16, 2023

3.0

Of the ordering and delivery services we tried (GrubHub, UberEATS, DoorDash and Postmates) GrubHub cost us more per dollar of business that it generated, its system worked less well than the other ones (and wasted more of our time due to its sluggish app/tablet), and generated less revenue for us. We kept it because it delivered a small number of orders, and we didn't want to lose those.

Pros

They were useful in that some customers want to order via GrubHub - perhaps because they have seen GrubHub's TV commercials, for example - and if you want to get these customers' orders, you have to sign up for GrubHub and have its tablet booted and sitting on your counter for the orders to come in.

Cons

GrubHub generated far less business than DoorDash and UberEATS. However, that might reflect regional preferences (we are in Washington state). Orders did pick up on GrubHub when it launched its partnership with Amazon.GrubHub charges a percentage that was higher than the other ordering/delivery platforms. Also, when we started working with them, GrubHub charged an additional credit card processing fee above and beyond what it charges for ordering and delivery. So, you are told you will be charged, say, 30%, but then you find yourself paying an additional 3% for credit card processing. This compared to 28% and \*no\* credit card processing fee with DoorDash.GrubHub's system works less well than the other ordering and delivery platforms. Their app is slow to respond to commands, which becomes a big disadvantage when working at the counter of a busy restaurant - you need those fractional bits of time to attend to other priorities.GrubHub seemed to ignore the time we told their app that we could have an order ready to be picked up. We tell them it'll take a half hour, but the driver arrives in 10 minutes. This makes for a frustrated driver and it is unpleasant to tell them we don't have the order they are seeking.

Reason for choosing GrubHub

We already had UberEATS. Customers were talking about all the other online ordering and delivery systems. It seemed like they talked most about GrubHub, so we chose them as the second vendor to work with. It was a bad decision - we should have gone with DoorDash. When we added DoorDash more than a year later, it quickly came to deliver more business to us, and at a lower price.

Review Source

MS

Melissa S.  
Owner  
Retail  
Used the software for: 1-2 years

### "Fast and Easy option for personal and business food deliveries"

August 6, 2021

5.0

In general I love GrubHub. It's easy to use and we have had good service. We occasionally have problems with our order, but very rarely. While I don't love paying the delivery fees I find that usually I am actually saving money by being more productive and not wasting my time in lines and in the car trying to pick up our food.

Pros

I love how many options are available on GrubHub....especially in larger cities. I can easily order my lunch or send the menu to coworkers or clients to choose their meal options before I place an order. The site is easy to navigate and I can place an order...even complicated orders in less than 10 minutes. As a person with Celiac...I like that I can look up restaurants by "gluten free" options.

Cons

I wish all the restaurants that have gluten free options, would list them as many times I have to call in to make adjustments to my meal order which is a pain. While GrubHub has decent prices compared to all the other food deliver services...the fees do deter me from using the service as often as we would like to at our office.

Review Source

CP

Christina P.  
Certified nursing assistant  
Medical Practice  
Used the software for: I used a free trial

### "GrubHub All day"

May 20, 2022

5.0

The benefits of having GrubHub is that I don't need to worry about driving from one place to another. I actually can get other things done after I've placed my orders and GrubHub does the rest. If at any time there is anything missing with your order. All you need to do is write online support and they will make it Right for you.

Pros

GrubHub is one of the best ideas that software companies have come up with. People are able to order at so many places using this software. Weather you need prescriptions picked up at Walgreen's or you need service at a food store. You just type o it in the search area and all the businesses relation to what you're in need of Will pop up. Its very easy to use. If at any point you in fact find you do need help they have that feature as well, live support. I recommend this to everyone.

Cons

I can honestly say with confidence, I've yet to find anything negative to say as of yet about their services.

Review Source

LP

LAUREN P.  
Teacher  
Education Management  
Used the software for: 2+ years

### "Food at your Fingertips with Perks in Tow"

August 10, 2021

5.0

I have had several very good experiences using GrubHub, in particular, with coupons. Saving money is a big deal to me, and when ordering via apps, I definitely choose the one with coupons over one that doesn't have one available.

Pros

GrubHub is easy to access, easy to use, and makes the stress of acquiring a meal when you're hungry very minimal. They keep you updated on when your order is ready, and are effective at keeping to their delivery times.

Cons

I haven't experienced any challenges with this software.

Review Source

James P.  
CEO  
Marketing and Advertising  
Used the software for: 6-12 months

### "GH is the best of all the food delivery companies"

September 9, 2021

5.0

I use it weekly if not more. I work a ton and its nice to get some food delivered so I don't have to waste time or gas getting out there. Free delivery with GH+ is a huge bonus.

Pros

I like most about GH is their service. GH+ is a fair price, food doesn't cost too much over normal price like uber eats, and the food is almost always on time.

Cons

GH+ stores of a franchise don't auto populate if they aren't the closest one to you.

Reason for choosing GrubHub

Cost of food was way upcharged and service wasn't near as good

Review Source

Shanice P.  
Customer Service Agent  
Telecommunications  
Used the software for: 1-2 years

### "It needs work"

May 4, 2022

3.0

It was a hit or miss but the customer service is what keeps me when I have a problem its taken care of .

Pros

The ability to track my order and get customer service by phone when something is wrong .

Cons

The prices and promotion's don't always work as advertised . The drivers sometimes take your food and complete the delivery without the food being delivered.

Switched from

[DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/)

The same problem for both apps

Review Source

MR

Miguel R.  
Research Assistant  
Hospital & Health Care  
Used the software for: 1-2 years

### "Convenient and efficient software to order food"

May 3, 2021

3.0

I use this software on a daily basis to order food when I am working on site at work or on the weekends when i do not feel like cooking. If delivery is not chosen, you have the option to pick up at a certain time and this is very time efficient, it saves you a lot of time. The delivery drivers are very efficient and if there are any issues, costumer services is always there to assist. Overall, this is an extremely sophisticated software to order food online.

Pros

From my personal experience with this online ordering software, I find it to be very efficient and convenient when it comes to finding the best places to eat near your location. One of my favorite features is that you have the option to either have your food delivered to your location or pick it up at the restaurant at a certain time. This features allows me to choose the most convenient time to pick up the food. Moreover, you have the option to preorder as well for the next day and this is very convenient when you have events at home with guests . One of my most used features is the "start group order" and it allows you to invite your friends to order together. This is a very unique features that most online ordering softwares have not implemented yet and it is indeed a very important one. This software is definitely my go to application when ordering online.

Cons

I have had a couple of issues with the software, however, the costumer service is very fast and efficient and always find a solution to the issue at hand. Maybe, one of the features that could be implemented is the tracking your order features with the pick up and drop off process to facilitate the experience. Other than that, this software is very sophisticated and efficient.

Review Source

AB

April B.  
Operations Director  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "GrubHub for all your hunger needs"

August 10, 2021

4.0

Overall experience has been very great and we are very satisfied with this product

Pros

What I like most basically about this software is the ease of use and the compatibility with most devices and the fast ability to get food from a facility to a person or meeting or wherever quickly.

Cons

There are a lot of parts of the apps that I think that need improvement. I think the modifications portion of the app is very important. I think the menu portion from each restaurant or facility needs to be updated very frequently. The ability to make changes or substitutions and things like that are not user-friendly. Or they’re not even available.

Review Source

VR

Verified Reviewer  
Video Producer & Editor  
Computer Software  
Used the software for: 2+ years

### "Very Similar to Competitors"

September 1, 2022

5.0

Overall, my experience with GrubHub is not much different than my experience with DoorDash, Postmates, or most other food delivery applications. I alternate between using these 3 apps in particular quite regularly.

Pros

GrubHub's mobile app is intuitive and easy to navigate, their customer service is top notch, and on a more granular level, the ability to search past orders differentiates GrubHub from its competitors. They are also incredibly communicative if an order you've placed requires cancellation, as they send out a text, email, and even call you to notify you. Their additional fees tend to be less than services like Postmates or DoorDash as well.

Cons

GrubHub does seem to have a noticeably limited selection of restaurants compared to DoorDash or Postmates. This setback in and of itself may lead me to seek out an alternative food delivery app, considering the majority of its features are comparable, if not identical, to its competitors.

Review Source

MT

Miranda T.  
Freelancer  
Computer Software  
Used the software for: 6-12 months

### "GrubHub Review"

August 2, 2021

5.0

My overall experience with GrubHub has been great. I love using the app whenever I would like food delivered to my door. There’s always so many different types of restaurants to choose from, and my food is always delivered to me very fast and efficient.

Pros

GrubHub is an excellent online food ordering app. It helps save people time who have busy schedules, and it makes it really convenient for people who would prefer to have food delivered right to their door. I also love that there is a numerous amount of restaurants and food options to choose from. The customer service is always phenomenal, and I haven’t had any problems with this app. I would highly recommend it to anyone.

Cons

The only thing I can think of is that sometimes it can be a little expensive, but I believe that depends on how much food you are ordering, and how high the demand is.

Review Source

MC

Martina C.  
Paralegal  
Legal Services  
Used the software for: 2+ years

### "I always order from GrubHub"

June 21, 2023

5.0

I have never had an issue receiving my order in a timely fashion.

Pros

GrubHub remembers prior orders so making repeat orders is simple.

Cons

GrubHub's price markup is slightly more than other competitors.

Review Source

VR

Verified Reviewer  
HSBC  
Banking  
Used the software for: 1-2 years

### "My favorite online ordering service"

April 16, 2022

5.0

Overall, GrubHub has been great. You get much better deal than if you order from restaurants directly. You can also browse an find new places you never heard about before.

Pros

Started using them more during the Pandemic. Selection is great. You can easily find a place you know, as well as browse through selections. Once you become a user you will receive the promotions quiet often. $5 off, 7$off, etc. You can choose delivery or pickup.

Cons

I never encountered any issues. I heard someone complaint they do not recieve promotions, but as I mentioned, you only receive them if you order t least once a while.

Review Source

VR

Verified Reviewer  
Research Scientist  
Higher Education  
Used the software for: 2+ years

### "Grubhub Ordering"

July 25, 2021

5.0

We use Grubhub to order food for team events and so far they have done a great job.

Pros

Grubhub makes food ordering easy and straightforward for work and business events. I like the clean design of the platform and the easy order management and follow-up with support.

Cons

They have added a bunch of new charges and fees which add up with the order. The support has been a bit sketchy at times.

Review Source

SC

Shalawn C.  
Office Manager  
Restaurants  
Used the software for: 2+ years

### "Hardeman's Bar-B-Que on the fence about GrubHub...."

February 14, 2023

3.0

Working to continue to utilize the product.

Pros

GrubHub is a customer favorite online ordering platform, because they are not as expensive as some others. But, they're not innovative as the others on the management end.

Review Source

MB

Malarkodi B.  
QA Engineer  
Insurance  
Used the software for: 6-12 months

### "Door Delivery made easy"

April 10, 2024

5.0

Overall is very useful application in day to day life.

Pros

Online ordering and tracking is the best part of Grubhub and reaching customer support team is quite easy.

Cons

Nothing hitting in my mind as far I used the app

Review Source

Melissa H.  
Manager  
Architecture & Planning  
Used the software for: 2+ years

### "Great for Company Lunches"

November 28, 2023

4.0

Pros

We use this service to both coordinate a work/employee lunch, but also when having a vendor/trainer come in that provides a lunch for the group.

Cons

Sometimes doing group orders and having someone else pay can get tricky.

Review Source

Kelly P.  
Owner  
Retail  
Used the software for: 6-12 months

### "A Little Pricey but Was Lifesaver After My Surgery"

March 11, 2021

5.0

Overall I enjoyed using GrubHub and I was very sad when my gift cards were gone! I have used it a few times since then, paying everything myself. That should tell you a lot, because as I said earlier, I'm very cheap. I don't normally spend money on something like delivery fees when I can do it myself. But sometimes you just need the convenience of delivery and GrubHub does a great job.

Pros

I had surgery in August 2020 and was unable to make dinner or have much use of my arms. A friend of my started a meal train for me and many of my out of town friends sent me Grub Hub gift cards. This was the first time I'd used Grub Hub, as I'm notoriously cheap and didn't want to pay the extra fees for delivery. I have to admit, I about became addicted! The app was super easy to use and had most of my favorite restaurants. It was so nice to have all of those choices at my fingertips, and to have delicious dinners just show up at my door like magic! Every driver did a fabulous job and we had no issues at all. Grub Hub was a lifesaver!

Cons

There were a few restaurants I wanted that weren't in the app, but I guess that is the restaurant's choice to participate. I do feel like the fees are too high to use the app too much, but when you are ill or truly can't make or get out to buy food it well worth the price you are paying.

Review Source

RN

Raghavendar N.  
BI Analyst  
Information Technology and Services  
Used the software for: 1-2 years

### "Online ordering tool for restaurants"

September 27, 2020

5.0

Online marketplace and uses delivery as a service as business criteria. This is useful for small restaurants who can afford to build their own system. This unites the people who look for such delivery services and also this helps employment to few who work on delivering the items to the customer

Pros

I use this app, web version and mobile version, for ordering food & groceries. Very user friendly and well designed for easy navigation. It uses google map to locate the restaurants, map them and show the distances etc. Payment is very secure and maintains the history of the orders etc.

Cons

It expand its ability for next generation interactivity and end to end process should be more smooth and seamless. sometime moving back & forth makes the user little confusing and order need to start from the begining again.

Review Source

VR

Victoria R.  
Teacher  
Primary/Secondary Education  
Used the software for: 1-2 years

### "Grubhub review "

July 15, 2021

2.0

It’s been an ok experience. I find the fees expensive and it is not the first app I go to for ordering online food.

Pros

It gave me a chance to order what I wanted without leaving my house. Love this on rainy days or just lazy days.

Cons

If they mess up your order there is not much you can do. You just have to make it work and can’t change the tip afterwards.

Review Source

NO

Nicky O.  
Independent Stylist  
Textiles  
Used the software for: 1-2 years

### "Grub Hub is not my favorite"

April 5, 2024

5.0

I’ve had more bad experiences than good experiences with Grub Hub and they’ve cancelled my account for no reason.

Pros

I like the different selections I have to order food.

Cons

My orders have never been correct, and always 2-3 hours late. When I contact customer service they tell me I can’t cancel because the food was already ready. No redunds.

Review Source

JH

Jessica H.  
Homemaker  
Writing and Editing  
Used the software for: 2+ years

### "On the fence about this one …"

February 12, 2021

3.0

Overall they did refund my food when I found out that this local small restaurant had no idea I had made a order. I called them because Grubhub doesn’t offer any options sometimes and I wanted to be able to select my drink and things like that. They did refund me very quickly and they understood that I didn’t want to be part of being dishonest. They have a chat feature that allows you to quickly get ahold of someone without having to call and wait on hold.

Pros

I like the variety of restaurants that they have at your disposal, they have more places to choose from than some other food delivery apps

Cons

What I dislike is that they cut out the restaurants, they order your food as if they are YOU. So it’s not YOU ordering food it’s them pretending to be you and picking it up so that they don’t have to pay the restaurants a fee for using the service. I think this is especially bad for local places that aren’t chains. The restaurants don’t even know about this either because I’ve personally called several and told them what was going on.

Review Source

VR

Verified Reviewer  
CEO  
Marketing and Advertising  
Used the software for: 2+ years

### "Only food delivery that services my area and they are usually good"

January 8, 2022

5.0

Overall love it, i especially get great California burritoes

Pros

I usually am always a fan of grubhub for it's ease of getting food delivery though sometimes the delivery drivers are not accurate

Cons

Delivery drivers have trouble finding my address, IDK if it's grubhub's fault, the drivers, or their maps software

Switched from

[Postmates](https://www.capterra.com/p/229317/Postmates/)

Only one that actually delivers to my area

Review Source

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