# Page 3 | GrubHub Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is GrubHub the right Food Delivery solution for you? Explore 131 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/210141/GrubHub/reviews

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GrubHub

4.3 (131)

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Last updated March 13th, 2026

# Page 3 - Reviews of GrubHub

## Showing most helpful reviews

Showing 51-75 of 131 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Elizabeth B.  
Program Analyst  
Government Administration  
Used the software for: 2+ years

### "GrubHub"

September 24, 2021

4.0

It has helped making ordering group meals seamless and the customer service is great. I like that they are constantly improving their software and ways to make it stand out.

Pros

The software is easy to use and create food pickup or delivery orders. It uses your location to show available restaurants in your area which is helpful because we don't always know about the places that open nearby.

Cons

Sometimes I don't feel like it has as many features or restaurants as other food delivery software but it has been improving in the past year.

Review Source

LH

Lora H.  
Career Coach  
Professional Training & Coaching  
Used the software for: 2+ years

### "We Get Our Grub On GrubHub"

January 26, 2021

5.0

I count on GrubHub to deliver food on time and hot or cold, as ordered. They offer a huge variety of restaurants in the area. I can award my coworker with a nice lunch delivered to her home office while we practice social distancing and hold business meetings online.

Pros

That I can plan for events and order the menu items from GrubHub anytime before the event or luncheon. If an item is missing or the wrong item delivered, GrubHub quickly refunds you the cost of that item.

Cons

I like least that there is no place to enter a general message prior to sending the order to GrubHub. When ordering for a lot of people, there are inevitable changes and requests and it would be helpful to have a section to include that information.

Review Source

MZ

Michael Z.  
Analyst  
Hospital & Health Care  
Used the software for: 2+ years

### "Amazing service"

March 3, 2022

5.0

Pros

It allows me to order food for employees in a pandemic with ease

Cons

It's costly at points - service fees. It can be unnecessary to pay costs for simply delivery, upon the price of tip already

Review Source

VR

Verified Reviewer  
Prevention Specialist  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Works for what we need"

July 27, 2021

4.0

Pros

I appreciate when restaurants have the GrubHub widget to make it easy to order

Cons

Not really, pretty on par with other food ordering apps

Review Source

SB

Sondra B.  
Bookkeeper  
Accounting  
Used the software for: I used a free trial

### "Horrible Company"

March 14, 2024

1.0

Horrible and I will never use them or refer them ever again

Pros

There are no pros to this company in my opinion

Cons

If I could give them less than a star I would. I placed an order for lunch about 9is in the am. I get a message from them at 11:50am that my order was cancelled. No real explanation. I am at work and have no way of leaving, so I was left with no lunch. To make things even worse, they send me a $5 off coupon that has to be used today. This is only the second attempt at their service and both were horrible. First one my order was late and the driver explained to me that this happens if another order comes in before they get to me and if they are closer, they get their order before I get mine. I'm glad I'm on a free trial with Amazon (I will be letting Amazon know they are using a horrible company) otherwise I would have been even more upset. When I tried to order from somewhere else, it was well over an hour and past my lunch time. Thanks for ruining my lunch for me GrubHub. I will never use your service and for sure make sure I let everyone know how horrible your service is.

Review Source

VR

Verified Reviewer  
Graduate Student  
Education Management  
Used the software for: Less than 6 months

### "Want more customers to get your food delivered? Use this!"

April 15, 2022

5.0

Pros

I love how prompt the setup process was. They delivered the tablet really fast and they are quick to respond to the emails.

Cons

Didn't really find anything I did not like about this software

Review Source

SW

Steffanie W.  
Care manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "It's okay"

September 6, 2022

3.0

Pros

It makes it convenient to order things, when the have good promos is when I use it to order.

Cons

they are way too expensive, my food arrives cold and late most of the time

Review Source

IL

Ilana L.  
Artistic Director  
Entertainment  
Used the software for: 6-12 months

### "GrubHub is still a strong contender for ordering food"

November 16, 2023

4.0

I had a positive experience with GrubHub, overall. I would use it again.

Pros

GrubHub was the first food delivery service I tried. The ease of ordering and the clear definition of what you get with each vendor was something I liked.

Cons

I got a completely wrong order a couple of times. This is probably not the fault of the app, but of the kitchen staff or driver. However, GrubHub did work with me when I called customer service one of the times.

Review Source

VR

Verified Reviewer  
Representative  
Retail  
Used the software for: 2+ years

### "Great App, Though a Bit Slow"

September 4, 2021

5.0

It has been great, their customer service is stellar and always quick/helpful, I just wish they would update items more and make the app a little bit more manageable in terms of speed.

Pros

I love the amount of different restaurants that are nearby and listed, I loved being able to filter orders as well.

Cons

It can be very slow to load, especially on the mobile version, and I don't often see any updates to menus when new items are added at different restaurants.

Review Source

VR

Verified Reviewer  
Software Engineer  
Computer Software  
Used the software for: 2+ years

### "Great food ordering platform"

April 14, 2021

4.0

Good and satisfactory experience I must say with ordering food through grubhub

Pros

1\. Has integrations with almost all the restaurants 2. Reliable ordering and payment processing 3. Good customer service for issues with orders like late or wrong or not good 4. Grubhub plus is a good addition for less money providing lot of premium features and reduced service rates and free delivery

Cons

1\. Service fees se a bit high and charges small restaurants per order commission which can be very less profitable for them.

Review Source

CJ

Cole J.  
Landscape Designer  
Design  
Used the software for: 2+ years

### "Grubhub Review"

July 21, 2022

5.0

Pros

I love the number of options it offers in my city. I can easily hop on the app and order food to my doorstep in minutes. Super convenient and easy to use, especially since the pandemic.

Cons

Sometimes I'm frustrated with the fees. Seem to be excessive sometimes. I've also had restaurants not available to me during normal business hours. Might be an error on the restaurant side of things and not Grubhub though.

Review Source

JC

Joshua C.  
Owner  
Legal Services  
Used the software for: 2+ years

### "Almost always had problems with my order"

January 18, 2023

3.0

Pros

I liked the ease of ordering something online. There was a decent selection of places to choose from for food delivery.

Cons

I almost always had a bad experience. The last few times I ordered, the order arrived much later than promised by the delivery service and the food was cold by the time I got it. I also had a lot of issues of the order not being correct. Customer service was difficult to deal with in addressing these issues, especially compared to other food delivery services.

Review Source

EC

Erin C.  
Meals at your door  
Hospital & Health Care  
Used the software for: 1-2 years

### "Meals at your door"

January 31, 2021

5.0

Pros

What i like the most about this software is that it takes a collection of local restaurants in your area and lets you choose where you want food from.

Cons

There is absolutely nothing that i dislike about this software all the features are amazing and the step by step tracking the order is always helpful

Review Source

CA

Christopher A.  
Artist  
Arts and Crafts  
Used the software for: 6-12 months

### "GrubHub Review"

July 10, 2021

4.0

My overall experience with GrubHub are very good except when my order is not.rihht

Pros

This software has a lot pros because it can order choose food or something, get the order tracking it and have variety of pay methods

Cons

Cons sometimes the app get high fees to order something or don't get the order like you want and difficult to get costumer service properly

Switched from

[Postmates](https://www.capterra.com/p/229317/Postmates/)

Other option to order

Review Source

VR

Verified Reviewer  
Talent Acquisition Partner  
Computer Software  
Used the software for: 1-2 years

### "A fair food ordering software"

November 17, 2022

3.0

Pros

It's easy to use. You don't need to be familiar with other similar software to get this one.

Cons

There's not as many options as other food delivery software. Plus this is more expensive.

Review Source

MM

Marie M.  
Admin  
Religious Institutions  
Used the software for: 2+ years

### "Hot food at your door!"

April 7, 2021

5.0

Overall, I like GrubHub and would recommend. It has def been helpful over the past year when I don’t feel like cooking.

Pros

I like that there is a variety of restaurants that participate in this service. It’s easy to use to order food for delivery! And it’s super convenient especially since Covid.

Cons

One thing I like least is the cost associated with the delivery. But I do enjoy that there are sometimes special promotions for low or no delivery fee for some restaurants. Sometime thats a driving force of where I’ll order food from.

Review Source

DA

Daimyo A.  
Student  
Financial Services  
Used the software for: 6-12 months

### "GrubHub facilitates food delivery"

July 9, 2022

5.0

An overall great experience that makes the process or ordering and delivering food simple.

Pros

GrubHub is constantly improving the food delivery experience.

Cons

GrubHub's experience does not feel unique when compared to other apps.

Review Source

SR

Shari R.  
CEO  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Great Alternative to Other Food Delivery Services"

June 24, 2021

5.0

My overall experience with GrubHub has been satisfactory! I cannot complain; will use again :)

Pros

GrubHub is very easy to use and allows me to order food quickly and with ease. I have not had any issues with this service as of today! Highly recommend GrubHub :)

Cons

I honestly do not have anything negative to say about GrubHub! This service does exactly what it’s supposed to do and without any issues surfacing.

Review Source

KS

Kyoko S.  
CRNP  
Hospital & Health Care  
Used the software for: 6-12 months

### "Review for grubhub app"

July 15, 2021

3.0

Not great. I don't mind using either GrubHub or UberEats, however I keep using UberEats as it's app is easier to use, and I can apply the giftcard easily.

Pros

There is an option for a pick up for the food, which I don't have with my UberEats app. Pre ordering function is very easy compared to UberEats'

Cons

I tried to use a giftcard given by my colleague, and it was very hard to use with phone app-eventually I needed to use my desk top PC. Compared to UberEats, the phone app offers much more limited deals.

Review Source

JM

Joseph M.  
Assistant Controller  
Entertainment  
Used the software for: 1-2 years

### "Great App to order food while not having to leave my desk!"

November 29, 2023

5.0

I have had a great experience with Grubhub. Food has always been delivered on time and with a good temperature.

Pros

Love the ease of ordering food on the app! Great selection of restaurants, and the deliveries have always been on time for me.

Cons

Nothing really, this is a great app! Maybe more promos?

Review Source

VR

Verified Reviewer  
Student  
Higher Education  
Used the software for: 1-2 years

### "A good food delivery platform which can be improved further"

June 18, 2021

4.0

Good app to order food. However, other competitors often have better deals and a better UI/platform which makes me want to switch

Pros

Good assortment of restaurants and good selection of food items. Wide coverage of different cuisines. Good recommendation mechanism.

Cons

The mobile app is not user-friendly, and is less 'smart' than contemporaries like Doordash. Delivery times are long. Incentives such as promo codes and coupons are not frequently offered.

Review Source

Melissa B.  
Senior Federal Learning Specialist  
Hospital & Health Care  
Used the software for: 1-2 years

### "See Where Your Meal Is"

June 29, 2022

3.0

Pros

I love the live tracking feature. It is great when you are managing a meeting or have hungry kids and really need to know how close the food is.

Cons

Not as many people in my area are using this app so the selection is not great.

Review Source

cK

chanel K.  
lpn  
Arts and Crafts  
Used the software for: 1-2 years

### "Grubhub"

October 24, 2022

5.0

Pros

food prices are close to the actual store prices. It is easy to give a tip to your driver. Customer service is very good a resolving issues. There is a large variety of places to chose from.

Cons

sometimes there is a hard time finding drivers. A lot of times the food is cold or takes too long to be delivered. If a driver messes up an order you are not able to take your tip back.

Review Source

JB

Julie B.  
Asset Manager  
Real Estate  
Used the software for: 1-2 years

### "Grub hub Review"

November 13, 2023

5.0

Pros

I like most about GrubHub is the fast and easy convenient of ordering food and all of the different restaurant options.

Cons

There is nothing I don’t like about GrubHub except that it is not as popular.

Review Source

PH

Patricia H.  
Agency Owner  
Insurance  
Used the software for: 2+ years

### "Easy to Use"

May 24, 2021

5.0

Over the last year, I've used it a lot. Dangerously too often.

Pros

Easy to use, stores my information to make ordering quick.

Cons

The app works better on my phone that on my PC. On PC, it doesn't scroll back to your place that you were at before you wanted to look at a menu. This should be improved.

Review Source

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