# Definitiv Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Definitiv Software - reviews, pricing plans, popular comparisons to other Human Resources products and more.

Source: https://www.capterra.com/p/210171/Definitiv

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# 

 Definitiv Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Definitiv

## What is Definitiv?

Access Definitiv is a true all-in-one cloud-based payroll and workforce management platform built specifically to meet the needs of large and complex enterprises. Access Definitiv enhances operational efficiency, so you can achieve greater productivity by focusing on what your company does best. Launched in October 2016, Access Definitiv is built for people who employ people. From day one, it has always been our mission to develop a payroll and HR platform with user experience in mind.

## What is Definitiv used for?

[Human Resources](https://www.capterra.com/human-resource-software/)[Workforce Management](https://www.capterra.com/workforce-management-software/)

Top alternative

Featured

Overall rating

Based on 10 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

A$11

Per User, Per Month

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Definitiv

3.8 (10)

VS.

[4.3 (1,820)](https://www.capterra.com/p/86714/WebPay/reviews/)

Starting Price

A$11

Per User, Per Month

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.5 (10)

Ease Of Use

4.3 (1,819)

Value For Money

2.9 (8)

Value For Money

4.2 (1,484)

Customer Service

2.5 (8)

Customer Service

4.1 (1,554)

## Definitiv alternatives

[4.6 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/)

Starting price

$29.00

Per User, Per Month

Highest Rated

[4.8 (1,632)](https://www.capterra.com/p/156992/Jibble/reviews/)

Starting price

Contact vendor for pricing

[4.6 (1,420)](https://www.capterra.com/p/127994/Jobber/reviews/)

Starting price

$39.00

Per User, Per Month

[4.5 (1,729)](https://www.capterra.com/p/66908/Workday-HCM/reviews/)

Starting price

Contact vendor for pricing

[View all alternatives](https://www.capterra.com/p/210171/Definitiv/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Payroll Management

3.3 (6)

83.33% of 6 reviewers that rated this feature as important or highly important

Manage employee salary processes, data, taxes, and records administration efficiently

Time & Attendance

3.4 (5)

60.00% of 5 reviewers that rated this feature as important or highly important

Track and manage employee's work hours to improve payroll accuracy

Employee Database

4.0 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Electronic storage of staff/employee contact information and job status in a centralized repository

Vacation/Leave Tracking

4.3 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Request, track, and manage time off requests and vacation time

Access Controls/Permissions

4.3 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Define levels of authorization for access to specific files or systems

Onboarding

4.0 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service

Definitiv 46 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Application programming interface that allows for integration with other systems/databases

Manage the process of evaluating documents or requests submitted for approval

Manage attendance for classes, shifts, meetings, or events

Track the attendance of specific individuals or groups

Create budgets based on historical data and future projections

Track and manage schedules and meetings via an integrated calendar

Track employees' arrival and departure timings for payroll purposes

Track and manage adherence to policies for any service, product, process, or supplier

Track and report regulatory data to either internal management or external stakeholders

Add customized logos and colors to align with company branding

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Import and export data to and from software applications

Store, manage, and track all electronic documents in a centralized location

Store and organize documents in a centralized system

Assemble applications and processes by dragging over and arranging pre-built components

Electronic storage of staff/employee contact information and job status in a centralized repository

Track employee schedules, availability, and performance across projects and tasks

Process of familiarizing new employees with the company, their position, and responsibilities

Assign working shifts or tasks to employees based on their availability

Predict labor requirements based on past and present data/trends

Facilitate training materials that help employees grow and progress in their positions

Access the system via a mobile application

Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved

Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service

Manage employee salary processes, data, taxes, and records administration efficiently

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Receive data and information in real time

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Timed notification for any upcoming task, deadline, appointment, or activity

View and track pertinent metrics to find patterns and gain insights from data

Online portal through which end users can access the system, manage tasks, or obtain information

Managing and trading shift details between employees

Track and manage sick leave time

Set up connections to third-party platforms to improve business processes

Track and manage employee's work hours to improve payroll accuracy

Track and manage employee time-off, vacation, and sick leave requests

Tools that allow employees to request/schedule time off

Track the amount of time spent on a job or task

Track employee/learner's progression through training programs

Request, track, and manage time off requests and vacation time

Utilize third party services to cover unforeseen labor needs

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

3.7 (10)

3.7

Based on 10 reviews

## Pricing

Value for money

2.9 (8)

Basic

A$11.00

Per User,Per Month

Value for money

2.9 (8)

2.9

Based on 8 reviews

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## Support, customer service and training options

Customer Service

2.5 (8)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

2.5 (8)

2.5

Based on 8 reviews

## User reviews

Overall rating

3.8

Based on 10 reviews

Filter by rating

5(2)

4(5)

3(2)

2(1)

1(0)

Mentioned topic

Sorted by most recent

SM

Stephen M.

Pharmacist

Pharmaceuticals

### "Really bad"

2.0

Overall Rating

2.0

2.0

Ease of Use

1.0

1.0

Features

2.0

2.0

Customer Service

2.0

2.0

Likelihood to Recommend

1/10

March 20, 2024

Negative experience, for something that should be so simple, I found it incredibly time consuming and difficult to use adding to our already busy workload!

Pros

Picture recognition for staff sign in was cool. It has a lot of potential

Cons

Lots, it was incredibly hard to set up a simple roster using their program If someone missed a sign in or sign out it was really hard to edit to their correct hours When adding annual leave it kept doubling up on their hours, example, I would add 7.5 hours annual leave and it would appear on Definitiv as 15 hours Hard to edit timesheets and rosters

Switched from

[Wageloch](https://www.capterra.com/p/196911/WageLoch/)

Head office decided it had better data so we trialed it but ended up going back to Wageloch

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

ML

Michelle L.

Managing Director and HR Manager

Oil & Energy

### "Would love someone at Access/Definitiv Senior Management to contact me to discuss. "

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

November 13, 2023

Very disappointed. Would like to talk to someone in Senior Management to try and get the outstanding issues resolved. We have been trying to get these issues resolved since go-live over a year ago.

Pros

The system itself is quite easy to use however has not been developed correctly.

Cons

Can not get anyone to correct issues with system. Management show interest in helping for a short period and then just disappear - literally don't respond. Still have issues from go live that are not being resolved. Award set up errors that are not being resolved.

Reasons for choosing Definitiv

Because they were local, promised to meet face to face yet after many requests this has still not happened.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JC

John C.

Manager

Individual & Family Services

### "Unhappy"

3.0

Overall Rating

3.0

3.0

Ease of Use

2.0

2.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

1/10

August 3, 2023

Implementation person disappeared at a critical time and no response to emails. No phone number to contact for backup support.

Pros

Relatively cheap for what it does. Was supposed to integrate Time and Attendance with Payroll and have added HR modules.

Cons

Unable to implement in the agreed timeframe. Still unable to go-live after 9 months so ditched the implementation and went elsewhere.

Alternatives considered

[Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)

Reasons for choosing Definitiv

It was initially cheaper and appeared to suit our needs

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CK

Chelsea K.

Office Manager

Hospitality

### "So Many Options!"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 26, 2023

So far it's been great.

Pros

It's so customisable. I love the reporting centre, and the date driven nature means I can track all changes over time.

Cons

Would love the option for a separate approver for leave requests and timesheets. Our business has different approvers for timesheets to those who approve leave, so we've had to allocate all approvals to one person (timesheet approver), and continue with our manual leave request process.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

July 31, 2023

Hi Chelsea, We appreciate you taking the time to leave a review for Access Definitiv. Reach out to your Account Manager about how you can work out the best process for separate approvers for leave requests and timesheets. Thank you for choosing Definitiv!

JM

Jacqueline M.

Payroll

Restaurants

### "Definitiv"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

10/10

April 20, 2023

Great training!

Pros

The system is easy to use. It provides all payroll functions in one system.

Cons

I am still new to Definitiv, haven't find any cons

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 26, 2023

Hi Jacqueline, Thank you for reviewing Definitiv, it is valuable even if you are new to the product. We are proud to be a true all-in-one platform and it is what makes us unique amongst competitors who rely on separate applications as their workforce management solutions. Read more about this here: https://campaigns.theaccessgroup.com/au-true-all-in-one-platform/ Thank you for choosing Definitiv!

SK

Sonja K.

Finance Manager

Health, Wellness and Fitness

### "Reading of numbers"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

April 20, 2023

Pros

User friendly and easy to find my way around the system

Cons

Please can you look into adding in spaces or commas with values to make it easier to read especially the totals on reports

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 26, 2023

Hi Sonja, Thank you for taking the time to provide feedback on Definitiv. We're glad to hear that you find the product user-friendly. Our product team is constantly working on major updates for Definitiv, keep an eye on release notes or feel free to communicate recommendations to your account manager. Thank you for choosing Definitiv!

KR

Kate R.

Payroll Officer

Education Management

### "Definitiv"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

2.0

2.0

Likelihood to Recommend

7/10

March 23, 2023

Good product but not enough initial support in implementation

Pros

Ease of use once correct parameters are set up.

Cons

Very complex to implement and training essential for system admin.

Reasons for choosing Definitiv

Automation of functions

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 30, 2023

Hi Kate, Thank you for taking the time to provide feedback on Definitiv. We're glad to hear that you find the product easy to use once the correct parameters are set up and appreciate your feedback on the complexity of implementation. We would appreciate the opportunity to review your implementation process and identify areas where we can improve our support. Please feel free to reach out to our Customer Success Team, and we will work with you to resolve any outstanding issues. Thank you for choosing Definitiv and providing valuable feedback. We look forward to continuing to provide you with a great product and exceptional support.

SR

Soh R.

HR Director APAC

Machinery

### "Payroll Run Training"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

March 16, 2023

Ok

Pros

Cloud based system, mobile apps, all in one system

Cons

Implementation response can be better especially on the access to shared point. Not e-guides provided even after training sessions.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 17, 2023

Hi Soh, Thank you for taking the time to share your experience. Regarding the e-guides, we apologise for any confusion or inconvenience caused by the lack of materials provided after the training sessions. We understand the importance of having access to helpful resources and we are committed to providing the necessary guidance to ensure a seamless experience for our customers. We will make sure to take your feedback into account and improve our training and support resources. Please do not hesitate to reach out to our Customer Support Team if you need any further assistance or have any other concerns. Thank you again for choosing Access Definitiv!

JR

Jessica R.

Payroll

Hospitality

### "Pretty Good"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

2.0

2.0

Likelihood to Recommend

5/10

March 16, 2023

Not bad at this early stage.

Pros

Easy interface, user friendly.Simple selections.

Cons

Inability to back up and therefore restore to a version should a large mistake be made

Reasons for choosing Definitiv

Cost

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 21, 2023

Hi Jessica, Thank you for your review of Access Definitiv. Please see below some more information from our team regarding backups: If a backup and restore is required this can be done by simply logging a ticket to the friendly customer support team which will go through to our development team to create a backup restore. This should only occur on very rare or catastrophic occasions in a production environment, but can be done at any time in a test environment. As this is done in the code of the product, it has been segregated for a purpose, with the responsibility held within the technical expertise of the business. Please reach out if you need assistance and thank you for choosing Definitiv.

WK

Winnie K.

Payroll Manager

Food & Beverages

### "Early stage to provide feedback"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

March 6, 2023

Pros

We are still under the implementation but It looks quite user friendly

Cons

We are still under the implementation so cannot comment yet

Switched from

[chris 21](https://www.capterra.com/p/38720/chris-21/)

Company Decision

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 8, 2023

Hello Winnie, Thank you for taking the time to share your feedback with us. We're glad to hear that your experience with Access Definitiv has been positive so far, especially considering that implementing a new solution can be challenging. We hope that the rest of your implementation process goes smoothly as well. If you have any questions or concerns along the way, please don't hesitate to contact our Customer Success Team for assistance. We're always here to help you make the most out of our services. Thank you again for choosing Access Definitiv!

[View all Reviews](https://www.capterra.com/p/210171/Definitiv/reviews/)

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