# Definitiv Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Definitiv Software - reviews, pricing plans, popular comparisons to other Human Resources products and more. Source: https://www.capterra.com/p/210171/Definitiv --- # Definitiv Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Definitiv ## What is Definitiv? Access Definitiv is a true all-in-one cloud-based payroll and workforce management platform built specifically to meet the needs of large and complex enterprises. Access Definitiv enhances operational efficiency, so you can achieve greater productivity by focusing on what your company does best. Launched in October 2016, Access Definitiv is built for people who employ people. From day one, it has always been our mission to develop a payroll and HR platform with user experience in mind. ## What is Definitiv used for? [Human Resources](https://www.capterra.com/human-resource-software/)[Workforce Management](https://www.capterra.com/workforce-management-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price A$11 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Definitiv?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.theaccessgroup.com/&name=Definitiv) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Definitiv 3.8 (10) VS. [4.6 (3,426)](https://www.capterra.com/p/110968/BambooHR/reviews/) Starting Price A$11 Per User, Per Month Starting Price $10 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.5 (10) Ease Of Use 4.7 (3,388) Value For Money 2.9 (8) Value For Money 4.5 (2,511) Customer Service 2.5 (8) Customer Service 4.5 (2,621) ## Definitiv alternatives Highest Rated [4.9 (4,777)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (1,456)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.4 (1,271)](https://www.capterra.com/p/130949/Paycom/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.3 (1,839)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/210171/Definitiv/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Payroll Management 3.3 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Manage employee salary processes, data, taxes, and records administration efficiently Time & Attendance 3.4 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Track and manage employee's work hours to improve payroll accuracy Employee Database 4.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Electronic storage of staff/employee contact information and job status in a centralized repository Vacation/Leave Tracking 4.3 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Request, track, and manage time off requests and vacation time Access Controls/Permissions 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Onboarding 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Definitiv 46 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Manage attendance for classes, shifts, meetings, or events Track the attendance of specific individuals or groups Create budgets based on historical data and future projections Track and manage schedules and meetings via an integrated calendar Track employees' arrival and departure timings for payroll purposes Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Add customized logos and colors to align with company branding Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Electronic storage of staff/employee contact information and job status in a centralized repository Track employee schedules, availability, and performance across projects and tasks Process of familiarizing new employees with the company, their position, and responsibilities Assign working shifts or tasks to employees based on their availability Predict labor requirements based on past and present data/trends Facilitate training materials that help employees grow and progress in their positions Access the system via a mobile application Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Manage employee salary processes, data, taxes, and records administration efficiently A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Timed notification for any upcoming task, deadline, appointment, or activity View and track pertinent metrics to find patterns and gain insights from data Online portal through which end users can access the system, manage tasks, or obtain information Managing and trading shift details between employees Track and manage sick leave time Set up connections to third-party platforms to improve business processes Track and manage employee's work hours to improve payroll accuracy Track and manage employee time-off, vacation, and sick leave requests Tools that allow employees to request/schedule time off Track the amount of time spent on a job or task Track employee/learner's progression through training programs Request, track, and manage time off requests and vacation time Utilize third party services to cover unforeseen labor needs Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 3.7 (10) 3.7 Based on 10 reviews ## Pricing Value for money 2.9 (8) Basic A$11.00 Per User,Per Month Value for money 2.9 (8) 2.9 Based on 8 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 2.5 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.5 (8) 2.5 Based on 8 reviews ## User reviews Overall rating 3.8 Based on 10 reviews Filter by rating 5(2) 4(5) 3(2) 2(1) 1(0) Mentioned topic Sorted by most recent SM Stephen M. Pharmacist Pharmaceuticals ### "Really bad" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 March 20, 2024 Negative experience, for something that should be so simple, I found it incredibly time consuming and difficult to use adding to our already busy workload! Pros Picture recognition for staff sign in was cool. It has a lot of potential Cons Lots, it was incredibly hard to set up a simple roster using their program If someone missed a sign in or sign out it was really hard to edit to their correct hours When adding annual leave it kept doubling up on their hours, example, I would add 7.5 hours annual leave and it would appear on Definitiv as 15 hours Hard to edit timesheets and rosters Switched from [Wageloch](https://www.capterra.com/p/196911/WageLoch/) Head office decided it had better data so we trialed it but ended up going back to Wageloch Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ML Michelle L. Managing Director and HR Manager Oil & Energy ### "Would love someone at Access/Definitiv Senior Management to contact me to discuss. " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 13, 2023 Very disappointed. Would like to talk to someone in Senior Management to try and get the outstanding issues resolved. We have been trying to get these issues resolved since go-live over a year ago. Pros The system itself is quite easy to use however has not been developed correctly. Cons Can not get anyone to correct issues with system. Management show interest in helping for a short period and then just disappear - literally don't respond. Still have issues from go live that are not being resolved. Award set up errors that are not being resolved. Reasons for choosing Definitiv Because they were local, promised to meet face to face yet after many requests this has still not happened. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JC John C. Manager Individual & Family Services ### "Unhappy" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 August 3, 2023 Implementation person disappeared at a critical time and no response to emails. No phone number to contact for backup support. Pros Relatively cheap for what it does. Was supposed to integrate Time and Attendance with Payroll and have added HR modules. Cons Unable to implement in the agreed timeframe. Still unable to go-live after 9 months so ditched the implementation and went elsewhere. Alternatives considered [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/) Reasons for choosing Definitiv It was initially cheaper and appeared to suit our needs Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CK Chelsea K. Office Manager Hospitality ### "So Many Options!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 26, 2023 So far it's been great. Pros It's so customisable. I love the reporting centre, and the date driven nature means I can track all changes over time. Cons Would love the option for a separate approver for leave requests and timesheets. Our business has different approvers for timesheets to those who approve leave, so we've had to allocate all approvals to one person (timesheet approver), and continue with our manual leave request process. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 31, 2023 Hi Chelsea, We appreciate you taking the time to leave a review for Access Definitiv. Reach out to your Account Manager about how you can work out the best process for separate approvers for leave requests and timesheets. Thank you for choosing Definitiv! JM Jacqueline M. Payroll Restaurants ### "Definitiv" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 April 20, 2023 Great training! Pros The system is easy to use. It provides all payroll functions in one system. Cons I am still new to Definitiv, haven't find any cons Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 26, 2023 Hi Jacqueline, Thank you for reviewing Definitiv, it is valuable even if you are new to the product. We are proud to be a true all-in-one platform and it is what makes us unique amongst competitors who rely on separate applications as their workforce management solutions. Read more about this here: https://campaigns.theaccessgroup.com/au-true-all-in-one-platform/ Thank you for choosing Definitiv! SK Sonja K. Finance Manager Health, Wellness and Fitness ### "Reading of numbers" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 April 20, 2023 Pros User friendly and easy to find my way around the system Cons Please can you look into adding in spaces or commas with values to make it easier to read especially the totals on reports Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 26, 2023 Hi Sonja, Thank you for taking the time to provide feedback on Definitiv. We're glad to hear that you find the product user-friendly. Our product team is constantly working on major updates for Definitiv, keep an eye on release notes or feel free to communicate recommendations to your account manager. Thank you for choosing Definitiv! KR Kate R. Payroll Officer Education Management ### "Definitiv" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 March 23, 2023 Good product but not enough initial support in implementation Pros Ease of use once correct parameters are set up. Cons Very complex to implement and training essential for system admin. Reasons for choosing Definitiv Automation of functions Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 30, 2023 Hi Kate, Thank you for taking the time to provide feedback on Definitiv. We're glad to hear that you find the product easy to use once the correct parameters are set up and appreciate your feedback on the complexity of implementation. We would appreciate the opportunity to review your implementation process and identify areas where we can improve our support. Please feel free to reach out to our Customer Success Team, and we will work with you to resolve any outstanding issues. Thank you for choosing Definitiv and providing valuable feedback. We look forward to continuing to provide you with a great product and exceptional support. SR Soh R. HR Director APAC Machinery ### "Payroll Run Training" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 March 16, 2023 Ok Pros Cloud based system, mobile apps, all in one system Cons Implementation response can be better especially on the access to shared point. Not e-guides provided even after training sessions. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 17, 2023 Hi Soh, Thank you for taking the time to share your experience. Regarding the e-guides, we apologise for any confusion or inconvenience caused by the lack of materials provided after the training sessions. We understand the importance of having access to helpful resources and we are committed to providing the necessary guidance to ensure a seamless experience for our customers. We will make sure to take your feedback into account and improve our training and support resources. Please do not hesitate to reach out to our Customer Support Team if you need any further assistance or have any other concerns. Thank you again for choosing Access Definitiv! JR Jessica R. Payroll Hospitality ### "Pretty Good" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 March 16, 2023 Not bad at this early stage. Pros Easy interface, user friendly.Simple selections. Cons Inability to back up and therefore restore to a version should a large mistake be made Reasons for choosing Definitiv Cost Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 21, 2023 Hi Jessica, Thank you for your review of Access Definitiv. Please see below some more information from our team regarding backups: If a backup and restore is required this can be done by simply logging a ticket to the friendly customer support team which will go through to our development team to create a backup restore. This should only occur on very rare or catastrophic occasions in a production environment, but can be done at any time in a test environment. As this is done in the code of the product, it has been segregated for a purpose, with the responsibility held within the technical expertise of the business. Please reach out if you need assistance and thank you for choosing Definitiv. WK Winnie K. Payroll Manager Food & Beverages ### "Early stage to provide feedback" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 March 6, 2023 Pros We are still under the implementation but It looks quite user friendly Cons We are still under the implementation so cannot comment yet Switched from [chris 21](https://www.capterra.com/p/38720/chris-21/) Company Decision Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 8, 2023 Hello Winnie, Thank you for taking the time to share your feedback with us. We're glad to hear that your experience with Access Definitiv has been positive so far, especially considering that implementing a new solution can be challenging. We hope that the rest of your implementation process goes smoothly as well. If you have any questions or concerns along the way, please don't hesitate to contact our Customer Success Team for assistance. We're always here to help you make the most out of our services. Thank you again for choosing Access Definitiv! [View all Reviews](https://www.capterra.com/p/210171/Definitiv/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)