--- title: "Definitiv Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Definitiv Software - reviews, pricing plans, popular comparisons to other Payroll products and more." source_url: "https://www.capterra.com/p/210171/Definitiv/" page_type: "product" language: "en" --- # Definitiv Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Definitiv ## What is Definitiv? Access Definitiv is a true all-in-one cloud-based payroll and workforce management platform built specifically to meet the needs of large and complex enterprises. Access Definitiv enhances operational efficiency, so you can achieve greater productivity by focusing on what your company does best. Launched in October 2016, Access Definitiv is built for people who employ people. From day one, it has always been our mission to develop a payroll and HR platform with user experience in mind. ## What is Definitiv used for? [Human Resources](https://www.capterra.com/human-resource-software/)[Workforce Management](https://www.capterra.com/workforce-management-software/)[Onboarding](https://www.capterra.com/onboarding-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price A$11 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Definitiv?[Manage this product listing](https://www.g2.com/products/access-definitiv/claim_requests/new?auto=true) ## Definitiv Overview Updated September 2026 AI summary Definitiv provides businesses of all sizes with a cloud-based solution for human resources and workforce management, offering tools for payroll, time and attendance, onboarding, and employee data management. With features such as customizable reports, compliance management, mobile access, and integration options, it supports HR processes from onboarding to offboarding, and adapts to varied organizational needs through flexible configuration. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Definitiv 3.8 (10) VS. [4.9 (4,881)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting Price A$11 Per User, Per Month Starting Price $8 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.5 (10) Ease Of Use 4.9 (4,880) Value For Money 2.9 (8) Value For Money 4.8 (3,726) Customer Service 2.5 (8) Customer Service 4.7 (4,013) ## Definitiv alternatives [4.5 (1,774)](https://www.capterra.com/p/66908/Workday-HCM/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.6 (3,558)](https://www.capterra.com/p/110968/BambooHR/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.3 (1,933)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.9 (4,312)](https://www.capterra.com/p/205015/Deel/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars ## FAQs about Definitiv Overview ### Which roles and teams benefit most from Definitiv? Definitiv is most used by payroll teams, HR leaders, and finance managers who need accurate employee pay processing, compliance support, and centralized workforce records. Office managers and operations leads use it to streamline administrative workflows, while business leaders rely on it for payroll oversight, reporting, and better coordination across HR and finance. Answer based on 10 reviews Overview ### What company size and industries is Definitiv built for? Definitiv is designed for small businesses, which make up 80% of reviewers, especially in hospitality at 20%. It also serves midsize businesses at 20%, with additional use in education management and food and beverages at 10% each, typically as an all-in-one payroll, workforce management, and human resources platform. Answer based on 10 reviews Features and Usability ### What are the key features of Definitiv? Definitiv offers time and attendance tools like time tracking, clock in/out, timesheets, leave tracking, and employee scheduling. It also includes employee onboarding and offboarding, payroll management, compliance tracking, approvals, reporting and analytics, access controls, mobile app access, and third-party integrations for workforce administration. Getting Started and Support ### What training and onboarding options does Definitiv offer? Definitiv provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online training support guided setup, webinars cover scheduled product instruction, and documentation and videos offer self-paced reference material for learning features and reviewing steps. Getting Started and Support ### What customer support options does Definitiv offer? Definitiv offers Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. No reviewer feedback about support is available here, so user experience details such as response speed or helpfulness cannot be assessed from the provided data. ## Features AI summary Based on 14,676 Payroll reviews Capterra reviewers highlight these as the features buyers value most when choosing Human Resources software: - **Payroll Management** (**59%** of reviewers rated this feature as critical) - **HR Management** (**45%**) - **Employee Database** (**47%**) Definitiv supports **Payroll Management** and **Employee Database**, giving HR teams a way to manage employee pay accurately and keep workforce records organized in one place. However, it does not include **HR Management**. Instead, it offers **Time & Attendance** (**48%**), which can help businesses track work hours and attendance data more closely, allowing teams to improve payroll accuracy and maintain more reliable employee records. Payroll Management 3.3 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Manage employee salary processes, data, taxes, and records administration efficiently Employee Database 4.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Electronic storage of staff/employee contact information and job status in a centralized repository Time & Attendance 3.4 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Track and manage employee's work hours to improve payroll accuracy Vacation/Leave Tracking 4.3 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Request, track, and manage time off requests and vacation time Access Controls/Permissions 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Onboarding 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Definitiv 51 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Budgeting/Forecasting: Create budgets based on historical data and future projections - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Clock In/Out: Track employees' arrival and departure timings for payroll purposes - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Onboarding: Process of familiarizing new employees with the company, their position, and responsibilities - Employee Profiles: Centralized storage for employee data, records, and performance metrics - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Employee Self Service: Gateway through which employees can access the system - Employee Time Tracking: Track and measure time worked for employees - Labor Forecasting: Predict labor requirements based on past and present data/trends - Learning & Development: Facilitate training materials that help employees grow and progress in their positions - Leave Tracking: Manage and track employee attendance - Mobile App: Access the system via a mobile application - Offboarding: Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Shift Swapping: Managing and trading shift details between employees - Sick Leave Tracking: Track and manage sick leave time - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Attendance: Track and manage employee's work hours to improve payroll accuracy - Time Off Management: Track and manage employee time-off, vacation, and sick leave requests - Time Off Requests: Tools that allow employees to request/schedule time off - Timesheet Management: Track the amount of time spent on a job or task - Training Management: Track employee/learner's progression through training programs - Vacation/Leave Tracking: Request, track, and manage time off requests and vacation time - Variable Workforce: Utilize third party services to cover unforeseen labor needs - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.7 (10) 3.7 Based on 10 reviews ## Pricing Value for money 2.9 (8) Basic A$11.00 Per User,Per Month Value for money 2.9 (8) 2.9 Based on 8 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 2.5 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.5 (8) 2.5 Based on 8 reviews ## User reviews Overall rating 3.8 Based on 10 reviews Filter by rating 5(2) 4(5) 3(2) 2(1) 1(0) Mentioned topic Sorted by most recent SM Stephen M. Pharmacist Pharmaceuticals ### "Really bad" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 March 20, 2024 Negative experience, for something that should be so simple, I found it incredibly time consuming and difficult to use adding to our already busy workload! Pros Picture recognition for staff sign in was cool. It has a lot of potential Cons Lots, it was incredibly hard to set up a simple roster using their program If someone missed a sign in or sign out it was really hard to edit to their correct hours When adding annual leave it kept doubling up on their hours, example, I would add 7.5 hours annual leave and it would appear on Definitiv as 15 hours Hard to edit timesheets and rosters Switched from [Wageloch](https://www.capterra.com/p/196911/WageLoch/) Head office decided it had better data so we trialed it but ended up going back to Wageloch Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ML Michelle L. Managing Director and HR Manager Oil & Energy ### "Would love someone at Access/Definitiv Senior Management to contact me to discuss. " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 13, 2023 Very disappointed. Would like to talk to someone in Senior Management to try and get the outstanding issues resolved. We have been trying to get these issues resolved since go-live over a year ago. Pros The system itself is quite easy to use however has not been developed correctly. Cons Can not get anyone to correct issues with system. Management show interest in helping for a short period and then just disappear - literally don't respond. Still have issues from go live that are not being resolved. Award set up errors that are not being resolved. Reasons for choosing Definitiv Because they were local, promised to meet face to face yet after many requests this has still not happened. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JC John C. Manager Individual & Family Services ### "Unhappy" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 August 3, 2023 Implementation person disappeared at a critical time and no response to emails. No phone number to contact for backup support. Pros Relatively cheap for what it does. Was supposed to integrate Time and Attendance with Payroll and have added HR modules. Cons Unable to implement in the agreed timeframe. Still unable to go-live after 9 months so ditched the implementation and went elsewhere. Alternatives considered [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/) Reasons for choosing Definitiv It was initially cheaper and appeared to suit our needs Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CK Chelsea K. Office Manager Hospitality ### "So Many Options!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 26, 2023 So far it's been great. Pros It's so customisable. I love the reporting centre, and the date driven nature means I can track all changes over time. Cons Would love the option for a separate approver for leave requests and timesheets. Our business has different approvers for timesheets to those who approve leave, so we've had to allocate all approvals to one person (timesheet approver), and continue with our manual leave request process. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 31, 2023 Hi Chelsea, We appreciate you taking the time to leave a review for Access Definitiv. Reach out to your Account Manager about how you can work out the best process for separate approvers for leave requests and timesheets. Thank you for choosing Definitiv! JM Jacqueline M. Payroll Restaurants ### "Definitiv" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 April 20, 2023 Great training! Pros The system is easy to use. It provides all payroll functions in one system. Cons I am still new to Definitiv, haven't find any cons Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 26, 2023 Hi Jacqueline, Thank you for reviewing Definitiv, it is valuable even if you are new to the product. We are proud to be a true all-in-one platform and it is what makes us unique amongst competitors who rely on separate applications as their workforce management solutions. Read more about this here: https://campaigns.theaccessgroup.com/au-true-all-in-one-platform/ Thank you for choosing Definitiv! SK Sonja K. Finance Manager Health, Wellness and Fitness ### "Reading of numbers" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 April 20, 2023 Pros User friendly and easy to find my way around the system Cons Please can you look into adding in spaces or commas with values to make it easier to read especially the totals on reports Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 26, 2023 Hi Sonja, Thank you for taking the time to provide feedback on Definitiv. We're glad to hear that you find the product user-friendly. Our product team is constantly working on major updates for Definitiv, keep an eye on release notes or feel free to communicate recommendations to your account manager. Thank you for choosing Definitiv! KR Kate R. Payroll Officer Education Management ### "Definitiv" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 March 23, 2023 Good product but not enough initial support in implementation Pros Ease of use once correct parameters are set up. Cons Very complex to implement and training essential for system admin. Reasons for choosing Definitiv Automation of functions Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 30, 2023 Hi Kate, Thank you for taking the time to provide feedback on Definitiv. We're glad to hear that you find the product easy to use once the correct parameters are set up and appreciate your feedback on the complexity of implementation. We would appreciate the opportunity to review your implementation process and identify areas where we can improve our support. Please feel free to reach out to our Customer Success Team, and we will work with you to resolve any outstanding issues. Thank you for choosing Definitiv and providing valuable feedback. We look forward to continuing to provide you with a great product and exceptional support. SR Soh R. HR Director APAC Machinery ### "Payroll Run Training" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 March 16, 2023 Ok Pros Cloud based system, mobile apps, all in one system Cons Implementation response can be better especially on the access to shared point. Not e-guides provided even after training sessions. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 17, 2023 Hi Soh, Thank you for taking the time to share your experience. Regarding the e-guides, we apologise for any confusion or inconvenience caused by the lack of materials provided after the training sessions. We understand the importance of having access to helpful resources and we are committed to providing the necessary guidance to ensure a seamless experience for our customers. We will make sure to take your feedback into account and improve our training and support resources. Please do not hesitate to reach out to our Customer Support Team if you need any further assistance or have any other concerns. Thank you again for choosing Access Definitiv! JR Jessica R. Payroll Hospitality ### "Pretty Good" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 March 16, 2023 Not bad at this early stage. Pros Easy interface, user friendly.Simple selections. Cons Inability to back up and therefore restore to a version should a large mistake be made Reasons for choosing Definitiv Cost Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 21, 2023 Hi Jessica, Thank you for your review of Access Definitiv. Please see below some more information from our team regarding backups: If a backup and restore is required this can be done by simply logging a ticket to the friendly customer support team which will go through to our development team to create a backup restore. This should only occur on very rare or catastrophic occasions in a production environment, but can be done at any time in a test environment. As this is done in the code of the product, it has been segregated for a purpose, with the responsibility held within the technical expertise of the business. Please reach out if you need assistance and thank you for choosing Definitiv. WK Winnie K. Payroll Manager Food & Beverages ### "Early stage to provide feedback" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 March 6, 2023 Pros We are still under the implementation but It looks quite user friendly Cons We are still under the implementation so cannot comment yet Switched from [chris 21](https://www.capterra.com/p/38720/chris-21/) Company Decision Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 8, 2023 Hello Winnie, Thank you for taking the time to share your feedback with us. We're glad to hear that your experience with Access Definitiv has been positive so far, especially considering that implementing a new solution can be challenging. We hope that the rest of your implementation process goes smoothly as well. If you have any questions or concerns along the way, please don't hesitate to contact our Customer Success Team for assistance. We're always here to help you make the most out of our services. Thank you again for choosing Access Definitiv! [View all Reviews](https://www.capterra.com/p/210171/Definitiv/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.