# Definitiv Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Definitiv the right Human Resources solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/210171/Definitiv/reviews

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Definitiv

3.8 (10)

[View alternatives](https://www.capterra.com/p/210171/Definitiv/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Definitiv

Ease of use

3.5

Customer Service

2.5

## Showing most helpful reviews

Showing 1-10 of 10 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KR

Kate R.  
Payroll Officer  
Education Management  
Used the software for: 6-12 months

### "Definitiv"

March 23, 2023

4.0

Good product but not enough initial support in implementation

Pros

Ease of use once correct parameters are set up.

Cons

Very complex to implement and training essential for system admin.

Reason for choosing Definitiv

Automation of functions

Review Source

Response from The Access Group

March 30, 2023

Hi Kate, Thank you for taking the time to provide feedback on Definitiv. We're glad to hear that you find the product easy to use once the correct parameters are set up and appreciate your feedback on the complexity of implementation. We would appreciate the opportunity to review your implementation process and identify areas where we can improve our support. Please feel free to reach out to our Customer Success Team, and we will work with you to resolve any outstanding issues. Thank you for choosing Definitiv and providing valuable feedback. We look forward to continuing to provide you with a great product and exceptional support.

WK

Winnie K.  
Payroll Manager  
Food & Beverages  
Used the software for: Less than 6 months

### "Early stage to provide feedback"

March 6, 2023

4.0

Pros

We are still under the implementation but It looks quite user friendly

Cons

We are still under the implementation so cannot comment yet

Switched from

[chris 21](https://www.capterra.com/p/38720/chris-21/)

Company Decision

Review Source

Response from The Access Group

March 8, 2023

Hello Winnie, Thank you for taking the time to share your feedback with us. We're glad to hear that your experience with Access Definitiv has been positive so far, especially considering that implementing a new solution can be challenging. We hope that the rest of your implementation process goes smoothly as well. If you have any questions or concerns along the way, please don't hesitate to contact our Customer Success Team for assistance. We're always here to help you make the most out of our services. Thank you again for choosing Access Definitiv!

JC

John C.  
Manager  
Individual & Family Services  
Used the software for: 6-12 months

### "Unhappy"

August 3, 2023

3.0

Implementation person disappeared at a critical time and no response to emails. No phone number to contact for backup support.

Pros

Relatively cheap for what it does. Was supposed to integrate Time and Attendance with Payroll and have added HR modules.

Cons

Unable to implement in the agreed timeframe. Still unable to go-live after 9 months so ditched the implementation and went elsewhere.

Alternatives considered

[Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)

Reason for choosing Definitiv

It was initially cheaper and appeared to suit our needs

Review Source

CK

Chelsea K.  
Office Manager  
Hospitality  
Used the software for: I used a free trial

### "So Many Options!"

July 26, 2023

4.0

So far it's been great.

Pros

It's so customisable. I love the reporting centre, and the date driven nature means I can track all changes over time.

Cons

Would love the option for a separate approver for leave requests and timesheets. Our business has different approvers for timesheets to those who approve leave, so we've had to allocate all approvals to one person (timesheet approver), and continue with our manual leave request process.

Review Source

Response from The Access Group

July 31, 2023

Hi Chelsea, We appreciate you taking the time to leave a review for Access Definitiv. Reach out to your Account Manager about how you can work out the best process for separate approvers for leave requests and timesheets. Thank you for choosing Definitiv!

JM

Jacqueline M.  
Payroll  
Restaurants  
Used the software for: Less than 6 months

### "Definitiv"

April 20, 2023

5.0

Great training!

Pros

The system is easy to use. It provides all payroll functions in one system.

Cons

I am still new to Definitiv, haven't find any cons

Review Source

Response from The Access Group

April 26, 2023

Hi Jacqueline, Thank you for reviewing Definitiv, it is valuable even if you are new to the product. We are proud to be a true all-in-one platform and it is what makes us unique amongst competitors who rely on separate applications as their workforce management solutions. Read more about this here: https://campaigns.theaccessgroup.com/au-true-all-in-one-platform/ Thank you for choosing Definitiv!

SM

Stephen M.  
Pharmacist  
Pharmaceuticals  
Used the software for: Less than 6 months

### "Really bad"

March 20, 2024

2.0

Negative experience, for something that should be so simple, I found it incredibly time consuming and difficult to use adding to our already busy workload!

Pros

Picture recognition for staff sign in was cool. It has a lot of potential

Cons

Lots, it was incredibly hard to set up a simple roster using their program If someone missed a sign in or sign out it was really hard to edit to their correct hours When adding annual leave it kept doubling up on their hours, example, I would add 7.5 hours annual leave and it would appear on Definitiv as 15 hours Hard to edit timesheets and rosters

Switched from

[Wageloch](https://www.capterra.com/p/196911/WageLoch/)

Head office decided it had better data so we trialed it but ended up going back to Wageloch

Review Source

ML

Michelle L.  
Managing Director and HR Manager  
Oil & Energy  
Used the software for: 1-2 years

### "Would love someone at Access/Definitiv Senior Management to contact me to discuss. "

November 13, 2023

3.0

Very disappointed. Would like to talk to someone in Senior Management to try and get the outstanding issues resolved. We have been trying to get these issues resolved since go-live over a year ago.

Pros

The system itself is quite easy to use however has not been developed correctly.

Cons

Can not get anyone to correct issues with system. Management show interest in helping for a short period and then just disappear - literally don't respond. Still have issues from go live that are not being resolved. Award set up errors that are not being resolved.

Reason for choosing Definitiv

Because they were local, promised to meet face to face yet after many requests this has still not happened.

Review Source

JR

Jessica R.  
Payroll  
Hospitality  
Used the software for: Less than 6 months

### "Pretty Good"

March 16, 2023

5.0

Not bad at this early stage.

Pros

Easy interface, user friendly.Simple selections.

Cons

Inability to back up and therefore restore to a version should a large mistake be made

Reason for choosing Definitiv

Cost

Review Source

Response from The Access Group

March 21, 2023

Hi Jessica, Thank you for your review of Access Definitiv. Please see below some more information from our team regarding backups: If a backup and restore is required this can be done by simply logging a ticket to the friendly customer support team which will go through to our development team to create a backup restore. This should only occur on very rare or catastrophic occasions in a production environment, but can be done at any time in a test environment. As this is done in the code of the product, it has been segregated for a purpose, with the responsibility held within the technical expertise of the business. Please reach out if you need assistance and thank you for choosing Definitiv.

SR

Soh R.  
HR Director APAC  
Machinery  
Used the software for: Less than 6 months

### "Payroll Run Training"

March 16, 2023

4.0

Ok

Pros

Cloud based system, mobile apps, all in one system

Cons

Implementation response can be better especially on the access to shared point. Not e-guides provided even after training sessions.

Review Source

Response from The Access Group

March 17, 2023

Hi Soh, Thank you for taking the time to share your experience. Regarding the e-guides, we apologise for any confusion or inconvenience caused by the lack of materials provided after the training sessions. We understand the importance of having access to helpful resources and we are committed to providing the necessary guidance to ensure a seamless experience for our customers. We will make sure to take your feedback into account and improve our training and support resources. Please do not hesitate to reach out to our Customer Support Team if you need any further assistance or have any other concerns. Thank you again for choosing Access Definitiv!

SK

Sonja K.  
Finance Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Reading of numbers"

April 20, 2023

4.0

Pros

User friendly and easy to find my way around the system

Cons

Please can you look into adding in spaces or commas with values to make it easier to read especially the totals on reports

Review Source

Response from The Access Group

April 26, 2023

Hi Sonja, Thank you for taking the time to provide feedback on Definitiv. We're glad to hear that you find the product user-friendly. Our product team is constantly working on major updates for Definitiv, keep an eye on release notes or feel free to communicate recommendations to your account manager. Thank you for choosing Definitiv!

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