--- title: "Kipsu Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Kipsu Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more." source_url: "https://www.capterra.com/p/210183/Kipsu/" page_type: "product" language: "en" --- # Kipsu Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Kipsu ## What is Kipsu? Communication app that helps businesses to manage customer relationships through messages, team view, response time analytics and more. ## What is Kipsu used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[SMS Marketing](https://www.capterra.com/sms-marketing-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Kipsu?[Manage this product listing](https://www.g2.com/products/kipsu/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Kipsu 4.7 (3) VS. [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price Contact vendor Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (3) Ease Of Use 4.5 (3,420) Value For Money 4.3 (3) Value For Money 4.4 (2,806) Customer Service 4.3 (3) Customer Service 4.5 (2,990) ## Kipsu alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/113540/Bitrix24/) [View all alternatives](https://www.capterra.com/p/210183/Kipsu/alternatives/) ## FAQs about Kipsu Overview ### What company size and specific industries is Kipsu built for? Kipsu is designed for educational institutions, airport operators, and businesses in the retail and hospitality industries that need a cloud-based live chat solution. The description does not specify company size, so the product appears aimed at organizations in these sectors rather than a particular small, mid-market, or enterprise segment. Features and Usability ### What are the key features of Kipsu? Kipsu offers API access, activity dashboard tracking, and reporting and analytics for communication oversight. Core messaging features include chat and messaging, live chat, proactive chat, real-time consumer-facing chat, and real-time notifications. It also supports multi-channel communication, communication management, compliance management, mobile access, and third-party integrations. Getting Started and Support ### What customer support options does Kipsu offer? Kipsu provides email/help desk, FAQ/forum, knowledge base, and phone support. These channels let users contact support or search for answers in different ways, but no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 4,384 Customer Communications Management reviews Capterra data shows that buyers of Customer Communications Management rank the following features as their top priorities: - **SMS Messaging** (**57%** of reviewers rated this feature as critical) - **Chat/Messaging** (**42%**) - **Multi-Channel Communication** (**34%**) Kipsu includes **Chat/Messaging** and **Multi-Channel Communication**, giving teams a way to manage conversations across channels and respond to customers in a timely manner. However, it does not offer **SMS Messaging**. Instead, it provides **Third-Party Integrations** (**35%**), which can connect communication workflows with other business systems, helping businesses keep customer interactions organized and support more consistent service. Chat/Messaging 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Multi-Channel Communication 2.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Third-Party Integrations 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Activity Dashboard 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Mobile Access 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Proactive Chat 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Copy on the page or chat window encouraging the user to engage with the chat option Kipsu 16 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Notifications: Reliably and visibly notifies the desired audiences of the latest product updates and directs them to the relevant documentation. - On-Demand Communications: Generate personalized communications upon request to meet customer needs - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting: Empower brands with an intelligent reporting tool and dashborads to provide visibility into number of viewers, likes, number of asked questions, and chat entries, total number of clicks, CTR, and entire stream health - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.7 (3) 4.7 Based on 3 reviews ## Pricing Value for money 4.3 (3) ### Starting price Free trial not available Value for money 4.3 (3) 4.3 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (3) 4.3 Based on 3 reviews ## User reviews Overall rating 4.7 Based on 3 reviews Filter by rating 5(2) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent RR Ryan R. Senior Constituency Assistant Political Organization ### "Not my Favourite" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 2/10 November 8, 2022 Negative, in our industry people are often angry and with texting us as an option, they become "keyboard warriors". Pros I like the fact that it updates live, i.e. when I am typing a response my colleague(s) can see it. Cons I do not like that it is somewhat confusing to use. We were taught to archive conversations as soon as they were responded to but this isn't very efficient. Some messages that we choose not to respond to have us left with many notifications to respond anyways and I do not like how new messages appear (looks cluttered). Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KS Katja S. call center ambassador Hospitality ### "Best app for consumer correspondence!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 21, 2022 Kipsu is extremely useful and helpful in the call center, where we deal with guests from over 10 different properties, as well as residents at our various locations. Pros This app makes it very easy to correspond with consumers on a daily basis. I also love the "Note" feature and that Kipsu lets us know when one of our team members is currently typing or responding to a message. Cons I wish there were ways to block a guest, specifically spam or bot texters. Sometimes there is also a lag or no notification for a text that comes in. Other times, we don't get the notice that someone else is currently typing and two people end up reply to a guest at the same time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EW Ella W. Guest Services Representative Retail ### "Great Kipsu Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 June 10, 2022 This is a super quick and easy way to be in contact with customer who cannot access the Guest Services kiosk for feedback. It also lets us know what is going on around the mall (if washrooms are unclean or if there is a customer altercation) when customer chat with us and report it. Makes our security team's job easier too! Pros Quick Replies are a lifesaver when customers are texting quickly. Being able to block certain numbers prevents harassment in the workplace. Statistics, leaderboards, and analytics create friendly competition. Cons Sometimes our team would get a "connection not secure" error which made it extremely difficult to access Kipsu. Their customer service was very helpful, but took days to solve the problem. Our team is still unsure what happened. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.