# ChatGen Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about ChatGen Software - reviews, pricing plans, popular comparisons to other Customer Engagement products and more.

Source: https://www.capterra.com/p/210215/Chatgen

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# 

 ChatGen Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

ChatGen

## What is ChatGen?

Hybrid chatbot platform where you can capture and engage your website visitors as per their behavior.

## What is ChatGen used for?

[Customer Engagement](https://www.capterra.com/customer-engagement-software/)

Overall rating

Based on 2 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$89

Per User, Per Month

Free trial  
available

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Do you work for ChatGen?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.chatgen.ai&name=ChatGen)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### ChatGen

4.5 (2)

VS.

[4.7 (24,035)](https://www.capterra.com/p/135003/Slack/reviews/)

Starting Price

$89

Per User, Per Month

Starting Price

$8.75

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (2)

Ease Of Use

4.6 (4,057)

Value For Money

5.0 (2)

Value For Money

4.5 (2,859)

Customer Service

5.0 (2)

Customer Service

4.4 (2,791)

## ChatGen alternatives

Highest Rated

[4.8 (453)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/)

Starting price

Contact vendor for pricing

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

[4.6 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/)

Starting price

$25.00

Per User, Per Month

[4.3 (6,964)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)

Starting price

$14.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Churn Management

Identify customers at risk of migration and activate strategies to retain them

Communication Management

Manage and track all internal and external communication conducted via calls, email, text, or chat

Feedback Management

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Live Chat

Ability to chat online in real time

Reporting/Analytics

View and track pertinent metrics to find patterns and gain insights from data

ChatGen 5 features

Identify customers at risk of migration and activate strategies to retain them

Manage and track all internal and external communication conducted via calls, email, text, or chat

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Ability to chat online in real time

View and track pertinent metrics to find patterns and gain insights from data

Get Advice

We can help you find the software with the features you need.

Features

5.0 (2)

5.0

Based on 2 reviews

## Pricing

Value for money

5.0 (2)

Free Trial

Free Version

Basic

$89.00

Per User,Per Month

Value for money

5.0 (2)

5.0

Based on 2 reviews

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## Support, customer service and training options

Customer Service

5.0 (2)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (2)

5.0

Based on 2 reviews

## User reviews

Overall rating

4.5

Based on 2 reviews

Filter by rating

5(1)

4(1)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

Sheikh S.

Founder

Computer Software

### "Amazing Chat Bot"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

November 2, 2020

Pros

It’s easy to implement on a website, Fb messenger, Whatsapp wherever you want. ChatGen chatbot helps us to engage our website visitors. The best part is that it asks questions according to visitors' behavior. You can also see the real-time visitors through ChatGen. ChatGen is working as a support guy and booked demos and meetings automatically for us. It saves tons of time.

Cons

No issues with ChatGen. I wanna just say I like it.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Chris G.

CEO

Management Consulting

### "Excellent chat tool"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

November 2, 2020

Really easy to install and good support team on hand to help.

Pros

Great to communicating with my site visitors and turning leads into customers

Cons

Nothing wrong with the software I found so far.

Reasons for choosing ChatGen

Better pricing and features.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

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