--- title: "Verint Voice of the Customer Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Verint Voice of the Customer Software - reviews, pricing plans, popular comparisons to other Survey products and more." source_url: "https://www.capterra.com/p/210302/Foresee/" page_type: "product" language: "en" --- # Verint Voice of the Customer Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Verint Voice of the Customer ## What is Verint Voice of the Customer? Verint® Experience Management™ is a suite of solutions designed to unify and improve the customer experience at scale by enabling cross-functional teams to capture, analyze and act on customer feedback across all channels. ## What is Verint Voice of the Customer used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Survey](https://www.capterra.com/survey-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Verint Voice of the Customer?[Manage this product listing](https://www.g2.com/products/verint-verint-voice-of-the-customer/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Verint Voice of the Customer 2.0 (1) VS. [4.6 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting Price Contact vendor Starting Price $30 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 2.0 (1) Ease Of Use 4.6 (94) Value For Money 1.0 (1) Value For Money 4.4 (74) Customer Service 2.0 (1) Customer Service 4.3 (90) ## Verint Voice of the Customer alternatives [Survicate](https://www.capterra.com/p/132914/Survicate/) [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132914/Survicate/) [Questback](https://www.capterra.com/p/275590/Questback/) [4.7 (56)](https://www.capterra.com/p/275590/Questback/reviews/) Starting price $2500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/275590/Questback/) [Screeb](https://www.capterra.com/p/239744/Screeb/) [4.5 (42)](https://www.capterra.com/p/239744/Screeb/reviews/) Starting price $135.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/239744/Screeb/) Highest Rated [Typeform](https://www.capterra.com/p/137289/Typeform/) [4.7 (979)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/137289/Typeform/) ## FAQs about Verint Voice of the Customer Overview ### What company size and specific industries is Verint Voice of the Customer built for? Verint Voice of the Customer is designed for businesses of all sizes that need customer feedback management across retail, e-commerce, government, public sector, financial services, energy, utilities, telecom, communications, consumer, healthcare, media, hospitality, and related industries. Features and Usability ### What are the key features of Verint Voice of the Customer? Verint Voice of the Customer offers feedback management and survey tools, including survey builder, pulse surveys, survey/poll management, and multi-channel data collection. It also includes sentiment analysis, speech-to-text analysis, text analysis, predictive analytics, real-time reporting, customizable reports, dashboards, and access controls/permissions. Integrations ### Which third-party tools and platforms does Verint Voice of the Customer integrate with? Verint Voice of the Customer integrates with Adobe Campaign and Google Analytics 360 for marketing and analytics workflows. These catalog integrations connect the platform to campaign management and web performance tracking tools, giving teams a focused set of third-party connections for customer feedback and experience data. Getting Started and Support ### What training and onboarding options does Verint Voice of the Customer offer? Verint Voice of the Customer provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online options support guided instruction, webinars cover scheduled learning sessions, documentation offers written reference material, and videos provide self-paced viewing. Getting Started and Support ### What customer support options does Verint Voice of the Customer offer? Verint Voice of the Customer provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. User feedback on support quality is not available here, so no claims can be made about response times, helpfulness, or common frustrations. ## Features AI summary Based on 10,704 Survey reviews Capterra reviewers highlight these as the features buyers value most when choosing survey software: - **Customizable Questions** (**55%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**56%**) - **Survey Builder** (**53%**) Verint Voice of the Customer includes **Surveys & Feedback** and **Survey Builder**, so teams can collect input and create surveys within the same system. However, it does not include **Customizable Questions**. Instead, it offers **Reporting/Analytics** (**45%**), which gives teams a way to review response trends and track customer sentiment over time. Together, these features help businesses gather feedback, monitor results, and make more informed decisions based on customer input. Reporting/Analytics 2.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Data Visualization 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Graphical representation of data Search/Filter 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Search and filter data across systems to locate required information by entering keywords or certain criteria Survey/Poll Management 2.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create and administer polls and surveys Visual Analytics 2.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Interact with data visualization elements, such as charts and graphs, to drill down into data Access Controls/Permissions Define levels of authorization for access to specific files or systems Verint Voice of the Customer 35 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Ad hoc Reporting: Generate one-off reports that meet information requirements - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - API: Application programming interface that allows for integration with other systems/databases - Audio Capture: Record audio or import/upload audio files - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Mining: AI method of discovering or extracting data patterns from larger volumes of data - Data Visualization: Graphical representation of data - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Negative Feedback Management: Identify, track, and respond to negative feedback - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Analytics: Predict future data based on historical data sets - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Speech-to-Text Analysis: Analyze, correct, and monitor speech for transcriptions or recordings - Survey Builder: Create and manage surveys - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Templates: Sample files or documents that could be customized as needed or used as is - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. Features 3.0 (1) 3.0 Based on 1 reviews ## Pricing Value for money 1.0 (1) ### Starting price Free trial not available Value for money 1.0 (1) 1.0 Based on 1 reviews ## Integrations [ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Adobe Campaign](https://www.capterra.com/p/135159/Adobe-Campaign/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 2.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.0 (1) 2.0 Based on 1 reviews ## User reviews Overall rating 2.0 Based on 1 reviews Filter by rating 5(0) 4(0) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent RC Ryan C. Analytics Manager Real Estate ### "Not great. We switched to Qualtrics" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 November 3, 2025 Pros Hard pressed to thing of any positives. Foresee used to be decent but got acquired and was no longer maintained and went downhill from there/ Cons Tons of technical issues in the system, always running into issues with regular survey creation. Management is a pain with different logins required to different systems Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.