# TrackingMore Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TrackingMore the right Shipment Tracking solution for you? Explore 18 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/210336/Trackingmore/reviews --- TrackingMore 4.9 (18) [View alternatives](https://www.capterra.com/p/210336/Trackingmore/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 18th, 2026 # Reviews of TrackingMore Ease of use 4.9 Customer Service 5.0 ## Showing most helpful reviews Showing 1-18 of 18 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Frederico S. CEO Internet Used the software for: 1-2 years ### "An app I recommend to anyone who has a serious store and wants to offer quality support to their customers. 5 stars." August 19, 2025 5.0 It automates the entire process; allows you to hide Chinese mentions and Chinese cities for those who do dropshipping; offers the possibility of integrating triggers in Klaviyo to trigger personalized email flows; and the tracking page is super complete and user-friendly for our customers. Pros Customer service and support exceed all expectations! A huge thank you to \[sensitive content hidden\]. She guided me through the entire account setup process, including third-party apps. Cons I have nothing negative to say. In fact, I have three online stores, and I use TrackingMore for all of them. Without a doubt, one of the best apps to have. Review Source GS Graeme S. Owner Retail Used the software for: I used a free trial ### "Easy to install, easy to customise." September 23, 2025 5.0 Easy to install, easy to customise. It looks like it will cover all of my needs to keep my customers updated on their delivery journey. Pros The customer support! \[sensitive content hidden\] went out of her way to ensure that I was very happy. She did everything she could to keep me as a customer. Cons There is quite a high cost between the free and basic plans. There is a bit of a learning curve to understand all of the various options that are available. Alternatives considered [AfterShip](https://www.capterra.com/p/178663/AfterShip/) Reason for choosing TrackingMore I just wanted to give it a try and see if it worked for our needs. Switched from [AfterShip](https://www.capterra.com/p/178663/AfterShip/) 1Track became much more expensive and there was very little customer support. Review Source JC Josh C. CEO Apparel & Fashion Used the software for: I used a free trial ### "\[sensitive content hidden\] is a Gem" April 1, 2025 4.0 \[sensitive content hidden\], went above and beyond, lucky to have her on the team! Pros I like that you can customize the widget interface Cons Need to get some more sales first to know what can be improved Review Source HM Hayden M. Director - Enterprise Architect Logistics and Supply Chain Used the software for: Less than 6 months ### "Great service - wish I had found it sooner. " February 27, 2026 5.0 Professional, courteous, technically sound. The team will answer most questions immediately on chat, if they need to go check with dev team etc - they follow up reliably and promptly. Pros The ease in which I can consolidated tracking data from our multi carrier model into a consistent tracking page and webhook payload. The API is really easy to use and support team are great (\[sensitive content hidden\] has been especially helpful). When I compare the development costs to code tracking for all the carriers we service, it's a no brainer that this product is the way to go. Cons Some minor issues with email server quarantining- but that isn't a showstopper compared to the tracking data wins. Review Source NW Nico W. DBA Consumer Electronics Used the software for: 2+ years ### "Best Tracking Service" September 9, 2025 5.0 I have been using this service for several years and have always been satisfied. The support is also first-class and highly recommended. Pros The simplicity of entering and tracking parcels. i also like the API interface, which works simply and quickly. In general, I think the website is very good Cons some updates could be a little bit faster. (i.e. in the morning in the destination country when packages are in delivery Review Source KY Kaan Y. Ceo Accounting Used the software for: Less than 6 months ### "Excellent Service and Smooth Experience" December 9, 2025 5.0 My overall experience with TrackingMore was excellent. \[sensitive content hidden\] from the support team was incredibly helpful, patient, and solved my issue very quickly. The entire process was smooth, and I felt supported the whole time. It’s clear that customer satisfaction is a top priority for them. Pros I really appreciated the fast and friendly customer service provided by TrackingMore. Their support team was always quick to respond, very knowledgeable, and genuinely willing to help. The platform is also easy to use, reliable, and makes tracking multiple shipments simple and stress-free. Cons Honestly, there wasn’t much to dislike. Everything worked smoothly for me. If I had to mention something, it would be that some features require a bit of time to explore fully, but once you understand them, the system becomes extremely efficient and helpful. Review Source MV Maikel V. Logistics Administrative Operator Utilities Used the software for: 2+ years ### "Happy user!" July 9, 2025 5.0 After working for nearly seven years with TrackingMore at my previous employer I love to work again with them, even though we have less shipments Pros It is very friendly-working app, clear and nearly flawless. Besides, the virtual assistance is very kind and giving me enough information Cons I miss the previous version... it was even more clearer, worked better for me. I wish I could swap back to that version Review Source CT Claudio T. Developer Consumer Electronics Used the software for: 1-2 years ### "A really great service for tracking, with extraordinary support" May 27, 2025 5.0 Great from start to finish; we have been using their service for almost 10 years and it is perfect for what we need Pros Service has been impeccable in all the years we have been using them, and support has always been great and super helpful when we needed it Cons Nothing. I believe it already is a great service and I wouldn't know anything that is not well executed on their platform Review Source TT Thoeurn T. e-commerce owner Retail Used the software for: I used a free trial ### "Fast support and easy to use" September 7, 2025 5.0 Pros We truly appreciate the incredibly fast and reliable support, along with the smooth, intuitive, and easy-to-use experience that makes everything so much simpler and more enjoyable for us every single time. Review Source VR Verified Reviewer Project manager Business Supplies and Equipment Used the software for: Less than 6 months ### "Very helpful, reduce our post-sales cost" April 21, 2023 5.0 Pros TrackingMore API is the most useful, it allows us to use multiple API requests: create trackings, get result, detect, update API, delete API, retrack API... Cons The detect API is not so accurate and we need create trackings with carrier code input to avoid such thing Review Source EF Easton F. Owner Retail Used the software for: 6-12 months ### "Game-Changer for My Online Store!" March 5, 2025 5.0 My inbox used to be flooded with "where's my order?" emails - not anymore! TrackingMore lets me keep an eye on everything in one spot, so I can give customers a heads-up about delays before they even notice. Such a time-saver! Running a small online shop by myself is crazy enough without the shipping headaches. Honestly, best money I've spent on my business all year. Pros TrackingMore is incredibly easy to use! I was up and running in minutes! The interface is intuitive, and their customer support is always responsive and patient with my questions. Cons The branded tracking page needs more customization options. I'd love more control over design elements and layouts to better match my store's unique style. Review Source KK Kristine K. Founder Retail Used the software for: I used a free trial ### " Great service, easy to installs, great communication. " April 27, 2025 5.0 So Far, it's been good. Very easy to install. Great service and great communication. Thank you \[sensitive content hidden\] for your help. Pros I was delighted to connect with \[sensitive content hidden\] for instant support on the chat service. We worked though my questions quickly and this is a big draw for me, as they offer 24 hour support (Other competitors I tried don't offer support on the weekends, which is when I have most time to work on the business). So for me, this is a big bonus. Cons So far, one of my suppliers uses a service that can't be tracked but the team are actively working on building a connection with this shipping company so we can use it. I liked the pro-active approach. Review Source LH LE H. C.E.O Logistics and Supply Chain Used the software for: I used a free trial ### "5 STARS SERVICES" February 14, 2025 5.0 Very good, seem like it will be great to connect and work with you guy in the future. Pros The possibility that you guys have a huge connection with all the couriers all over the world. And a very helpful team to connect with customer. I've had some good infomation about your service by \[sensitive content hidden\]. It's very helpful. Thank you Cons I've not had anything from now which make me uncomfortable. It's still all good! Review Source HN Henry N. Owner Marketing and Advertising Used the software for: I used a free trial ### "Great app, I recommend it" April 15, 2025 5.0 Fast and efficient customer service has helped me a lot in using the app Pros Fast support, the app has many functions for tracking orders Cons I have nothing to complain about at the moment, will update in the future if any Review Source RW Robert W. Owner Furniture Used the software for: 2+ years ### "The best tracking app on shopify" April 23, 2024 5.0 Pros I have tried all the tracking apps and this one stands out as being the best, I have used it over 3 years now. The only thing better is the customer service, the best I have received from any app on the app store, always a pleasure to deal with. Cons Nothing, its great to use and a massive asset to our business. Review Source NH Nguyen H. Fulfilment Consumer Goods Used the software for: 1-2 years ### "review from Metamars" September 4, 2023 5.0 satified Pros i only use export function, so yeah, the export. But it would be better if i can paste and export more than 10k Cons price, sorry, the new price is so high for me Review Source MW Mike W. Owner Retail Used the software for: Less than 6 months ### "Quality and accurate tracking is built in with great customer service." November 21, 2023 5.0 Pros It’s functions flawlessly, and I have a specific need for 2 EDD periods, one for when I ship local, and one when international and they are developing that feature for me free! They care and love improvement and feature suggestions. Cons I have no complaints just praise, they exceeded my basic needs and are developing a feature I need. Review Source CN Chad N. Director Computer Software Used the software for: Less than 6 months ### "Excellent 24 HR customer services" June 15, 2023 5.0 Happy Pros The airline coverage is extensive. The data is reliable. TM listens to what I have to say. Cons Having to pull messages periodically. Would be good if TM can send me updates when there are changes. Reason for choosing TrackingMore Ease of use. I could try it out. Review Source Similar Products Featured ## Related categories [Shipment Tracking](https://www.capterra.com/shipment-tracking-software/)