# TruBridge Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TruBridge the right Medical Billing solution for you? Explore 18 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/210340/TruBridge/reviews --- TruBridge 2.6 (18) [View alternatives](https://www.capterra.com/p/210340/TruBridge/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated December 18th, 2025 # Reviews of TruBridge Ease of use 2.5 Customer Service 2.7 ## Showing most helpful reviews Showing 1-18 of 18 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Registered Nurse Health, Wellness and Fitness Used the software for: 1-2 years ### "CPSI System " November 20, 2018 5.0 Overall it is effective and good for our clinic. Pros Ease of use, very easy to navigate through this system. I have used many other systems and find this to be my favorite so far. Cons I have not found anything that I dislike about CPSI. I find it a great product for the needs of our company. Review Source VR Verified Reviewer IT Technician II Hospital & Health Care Used the software for: 1-2 years ### "Evident - Not the easiest to use but it gets the job done." December 4, 2018 4.0 Pros Evident was easy to use and is one of the better EHR systems out there. Cons \-Front end that everyone sees looks old, unlike competitors who have updated. -Some options and settings seem like they were just placed where ever because it doesn't make sense. -Small bugs that haven't been fixed in years. For instance, checking a box doesn't work when full screen. You need to take it out of full screen check the box then maximize it again. Review Source MW Margaret W. Director Hospital & Health Care Used the software for: 6-12 months ### "Worst EMR I’ve ever used. " November 14, 2025 1.0 I’m driven to write this review today due to the fact it’s taken me three full days to download a chart to PDF files so I can send it to a requestor. And I’ll only a third of the way through. Keeps timing out, connection drops, long wait time. Multiple complaints from all hospital users. Lots of freezing issues. Pros Haven’t found anything yet, except the trainers were very nice. They tried their best with a horrible system. Cons Just about everything. Difficult learning curve, not easy to use, not set up for long-term acute care records, some modules are still DOS-based. Corporate reports are insufficient. Review Source AS Anne S. OR Director Hospital & Health Care Used the software for: 2+ years ### "CPSI" September 11, 2018 4.0 I love being able to audit charts just by going into one screen Pros If you know where the information is located it is easily found and accessible. Also it is very easy to keep a running record. Cons It is difficult to produce a new form. Lots of steps and a lot of going back and forth between charts. Review Source IH Ian H. IT Support Specialist Hospital & Health Care Used the software for: 2+ years ### "Update needed " December 22, 2022 3.0 Overall it was fair to middling in ease of use and application for what we used it as. While clunky and old looking it was actually easier to use than our new application (CERNER) Pros The customer support was top notch, i assume that's from a lot of practice as i imagine they get a lot of calls. After hours service was prompt as well Cons The interface is so dated, it appears to be pre 2000 era. Configuring some back end stuff just goes against common instinct for IT administrators. That said its a learning curve. once you have done it 10 times it shouldnt be a problem Review Source MV Maarten V. Hospital Specialist Medical Practice Used the software for: 1-2 years ### "Stay away from this EMR if you want your patients to stay alive" April 1, 2017 1.0 Having been working in different hospitals with EMR's which worked average to good this system is just SHOCKING. A 5 y/o child could develop a better EMR. Almost everything works counterintuitively; there's no overview at all; interactions are not given appropriately. The system was so terrible to use that in the end more than 90% of my colleagues decided to revert back to the old paper file. Even paper files are better than this system. In the sake of patient safety, I would never buy this software. Pros It's an electronic system.. But by far the worst EMR I've ever experienced. Cons Having been working in different hospitals with EMR's which worked average to good this system is just SHOCKING. A 5 y/o child could develop a better EMR. Almost everything works counterintuitively; there's no overview at all; interactions are not given appropriately. The system was so terrible to use that, in the end, more than 90% of my colleagues decided to revert back to the old paper file. Even paper files are better than this system. Review Source MR Michael R. Physical Therapist Hospital & Health Care Used the software for: 6-12 months ### "Difficult to learn and not intuitive" June 29, 2023 2.0 This has been the most challenging EHR I have used for inpatient hospital records/documentation Pros Ability to have multiple patient charts open at the same time. Cons Very difficult to navigate, not an intuitive user interface. It took me over a month to become comfortable enough to use for documentation. Frequent need of site to connect to server while using Review Source LP Les P. Registered Nu6 Medical Practice Used the software for: Less than 6 months ### "Low cost, low quality, low usability " June 10, 2022 1.0 Too many clicks. Narratives do not flow. Program does not follow or support actual workflow Pros So far nothing works with anything smoothly Cons To many repeated inputs. Glitch communication with other products. Confusing and fussy GUI. Switched from [EMRDoc](https://www.capterra.com/p/161979/EMRDoc/) Admin switched to save money Review Source MM Matt M. Clinical information analysts Used the software for: 2+ years ### "Difficult to use" December 5, 2017 2.0 Pros Very customizable. You can build your own assessments. Build your own drug library. Multi factor identification with medication administration. Cons Lots of rework is required. When you enter information in one are, it doesn't populate in other areas. The quantity of data required to input is often disproportionate to the situation. Review Source Stephen H. Small business owner Medical Practice Used the software for: 6-12 months ### "CPSI is Ok at best" October 14, 2016 3.0 Used it every once and a while when I had to but did not like the product. Had another product that did something similar and so I used it more Cons Poorly designed and not user friendly. Much easier to use another product that we had access to. Review Source CS Cheryl S. Clinical Laboratory Scientist Hospital & Health Care Used the software for: 2+ years ### "Could be better..." October 30, 2018 3.0 Pros It is affordable, and once you're used to it, it is relatively easy to use. Cons The screens are a bit clumsy to use, with too many choices on one screen....not simple enough. Review Source lV lisa V. HR Assistant Hospital & Health Care Used the software for: 2+ years ### "CPSI" June 1, 2021 4.0 I do not use the EHR side of it. Pros Although I really only use it for the payroll & accounts side of things, It is very easy to navigate around. Cons The hospital has used this for many years with little trouble. I don't have anything to say negative about CPSI. Review Source GP Gil P. Used the software for: ### "Antiquated EMR Software" December 31, 2016 2.0 I "inherited" this system for outpatient use when I was hired by my local hospital in 2013 and it has been 3+ years of dealing with one headache after another. Here are just a few examples of its limitations: you can only view one record at a time, limited space when typing, scanning in a patient's record takes too much time, you cannot remove accidentally entered diagnoses from the narrative, the medications do not have defaults with them so you have to choose everything (form, route, frequency, etc), and best of all, it crashes often. I could say more, but I hope what I given is enough to make you look elsewhere. By the way, I saw the latest offering from Evident that is replacing CPSI. It's called Thrive. It solved a few issues, but ultimately, is still not much better. My thought is if you choose it, It'll force you to "thrive" on the patience you'll build up as you use it over time! FWIW, my hospital finally bit the bullet and is replacing it. Also, the hospital learned in the process that four other locations had done the same. Review Source CG Clarence G. Lab Supervisor Hospital & Health Care Used the software for: Less than 6 months ### "Old Technology Not User Friendly HUGE step backwards. Cheap but not worth the savings" July 26, 2022 2.0 Pros Cheap. Cant say there is anything good compared to our other system that they bought out. Cons Very hard to use, you need cap locks on some screens not on other. It has over doubled the amount of time to process reports. Print more useless paper then we know what to do with. Review Source CS Chandan S. Team Lead Information Services Used the software for: Less than 6 months ### "I like this EHR" August 1, 2022 4.0 Pros Being a web-based client makes it easy to access. Navigation is easy and simple to learn for novice users. Cons Often lags to commands leading to increased response time to few seconds. Quick auto log out time due to inactivity. Review Source CC Christina C. Critical Care RN Hospital & Health Care Used the software for: Less than 6 months ### "Worst system I've used so far" January 20, 2019 1.0 No good don't buy it. I have used multiple different systems as an agency nurse. This is, by far, THE WORST. Pros It keeps me employed? I'm an ICU contract nurse. This terrible charting system would make me quit my job if I had to use it all the time. Cons Nothing makes sense. Fifty screens to click through to access information. No prompts to remember ANYTHING. It's like charting on an excel spreadsheet and then putting the printed files into the trash to sort through later. Review Source BG Brandi G. Peer worker Health, Wellness and Fitness Used the software for: 1-2 years ### "Thrive Medical records" April 21, 2022 3.0 Thrive is better than what we were using. PATH maybe? Idk. But thrive is an improvement for sure! Pros I like that in able to log on the system and view my records in real time. They have my new info input by the time I get home! Cons Should be easier to find the pages that accompanies the actual file. Review Source GP Gil P. Used the software for: ### "Give this a try if you want to indulge in self-abuse." March 17, 2016 2.0 Limitation after limitation... can only open one chart at a time, can't go straight to med list without going through a patient visit, anybody can open your note and change it, limited amount of characters per field, is not mistake friendly when you add a diagnosis that shouldn't be there, to add labs, radiology workup, etc is tedious. I could go on and on. Look elsewhere! Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.