# Dux-Soup Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Dux-Soup the right Lead Nurturing solution for you? Explore 16 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/210406/Dux-Soup/reviews --- Dux-Soup 4 (16) [View alternatives](https://www.capterra.com/p/210406/Dux-Soup/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 3rd, 2026 # Reviews of Dux-Soup Ease of use 4.1 Customer Service 4.1 ## Showing most helpful reviews Showing 1-16 of 16 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Liam K. Digital Marketing Lead Hospitality Used the software for: Less than 6 months ### "Great tool for lead gen on LinkedIn" May 27, 2024 4.0 Pros Great at getting all the information I need from a contact and adding them. The sequence automation is helpful. Cons Took up a lot of processor bandwidth on my computer and it would often freeze. Review Source Response from Dux-Soup August 31, 2024 Hi Liam, thanks for the review. Our Cloud plan uses our infrastructure so doesn't take up your processing power. You may want to look into it https://www.dux-soup.com/pricing/cloud-plan Thanks so much for your review! AU Alper U. Director Education Management Used the software for: 1-2 years ### "Easy to use and value for money" January 9, 2025 4.0 I found Dux-Soup easy to use and helpful for automating repetitive LinkedIn tasks like sending connection requests and follow-ups. I feel the pricing is reasonable especially for the time I save with its automation features. Pros Ease of use Automation features Simplicity Cons Google integration LinkedIn limitations Alternatives considered [Kanbox](https://www.capterra.com/p/10015445/Kanbox/) Reason for choosing Dux-Soup Ease of use Automation Integration Customization Review Source LP Leah P. Business Owner Management Consulting Used the software for: 2+ years ### "Not Recommended - Refused to refund or fix to major error caused by platform bug" October 16, 2023 2.0 I had used DuxSoup on and off for several years. I decided to upgrade to Pro. I spent hours setting up my drips and prospecting leads into them. Then DuxSoup had a bug which caused multiple leads to be double-enrolled into campaigns simultaneously -- meaning if you're a lead in my list, you'll receive multiple bot-like messages due to being enrolled in multiple campaigns. I brought this error to their attention, and their solution was that I manually review all leads (300+ at this point), and manually unenroll them -- this is a task that would take hours, so I asked them to do it. They refused, so I asked for a refund, which they also refused. Keep in mind, this is an internal software error on their side that has rendered the service entirely useless -- I haven't even enabled the extension since this issue. I have spent a few dozen hours troubleshooting and dealing with DuxSoup customer service -- the cost of my time on this vastly outweights the amount of the subscription, so I can't keep chasing them down to do what's right. But suffice to say: don't work with this company, their product is not stable and they don't have good protocols in place to deal with tech failures. The risk to your reputation is too high to leave it in their hands. Pros I like the ability to create multiple drips and move leads between them, unfortunately the software doesn't work efficiently to do that. Cons Terrible customer service. Quality of the software is not worth the cost of the product. Review Source Response from Dux-Soup October 17, 2023 Thank you for your message, and sorry to hear Dux-Soup hasn't worked in the way you would like it to. We know the support team has been trying to help you, and we have recently released a new feature that allows you to exclude enrolling contacts that have already been enrolled in another campaign based on feedback. We can assure you that the product is very stable, and that one of the features loved by Dux-Soup users is that you can enroll prospects into multiple campaigns. We appreciate your taking the time to feedback, this is valuable to us as we continue to develop the tool based on user experience. Team Dux-Soup. LM Lenwood M. Owner Financial Services Used the software for: 1-2 years ### "I highly recommend Dux Soup" May 2, 2023 5.0 I love dux soup I use every day and allow the automation to work Pros The automation of drip campaigns and the follows ups it has helped my business out tremendously and saves me a lot of time. Cons I am good with everything other than having to keep the browser up and running Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Zapier](https://www.capterra.com/p/130182/Zapier/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing Dux-Soup The drip campaigns and automation is a life saver in my business Review Source Response from Dux-Soup August 31, 2024 Hi Lenwood, just wanted to check whether you know about our Cloud version that means you don't have to keep your browser up and running. Once you've enrolled, you can turn off your computer and Dux-Soup will handle the activity execution https://www.dux-soup.com/pricing/cloud-plan DD David D. Founder Financial Services Used the software for: 2+ years ### "Literally a Turbo Button for Finding and Engaging Prospects" May 3, 2023 5.0 It's ability to mimic human behavior borders on scary good -- watching it run is the new lava lamp :-) Pros Its webhook and command queue implementations are incredibly responsive and scalable. Cons It would be a killer app for agencies like ours to remotely trigger scans on saved searches in Sales Navigator. Without the scan data we cannot command our clients browser to revisit or engage. Alternatives considered [Octopus CRM](https://www.capterra.com/p/204641/Octopus-CRM/) Reason for choosing Dux-Soup Octopus seemed like a toy -- not nearly the same level of data (in JSON!) that Dux-Soup provides. Review Source Response from Dux-Soup August 31, 2024 We're so happy to read this review. Thank you David! VR Verified Reviewer Digital Marketing Manager Media Production Used the software for: 6-12 months ### "Good alternative for customize LinkedIn outreach and lead acquisition campaigns" December 22, 2021 3.0 B2B marketing is difficult on the LinkedIn social media platform. There were a few good leads where the lifetime value of an acquired customer did justify the cost of the Dux-Soup app. Options for segmentation were very useful. The personalization options were great tools. In the end, Dux-Soup was cost prohibitive for small to mid sized businesses. With a comparably high cost for LinkedIn ads and lower return on ad spend per lead (compared to Google or Facebook), we opted out of our use of Dux-Soup after a year. Pros Dux-Soup is one of the few automated marketing apps that function well within the LinkedIn social media platform. The app does a great job at personalization, targeting segments, and creating lead opportunities. Cons The cost of Dux-Soup and inherently the cost of LinkedIn marketing in general made our use of the app a very short run. Lead acquisition was not at a rate that met expectations. The almost spam like approach was not appreciated by all LinkedIn users. Review Source Kevin C. CEO Marketing and Advertising Used the software for: 1-2 years ### "I used to use Dux-Soup - it was OK, but I switched later" October 27, 2023 3.0 It was good, however I now refer people to the other platform I found that I like better. Pros The pricing is good, the setup is easy, and when support was needed it was quick and excellent. Cons There was nothing I did not like, but I did later find a platform I like better, so I switched. Reason for choosing Dux-Soup Personal recommendation from someone I knew. Review Source Response from Dux-Soup August 31, 2024 Hey Kevin, sorry to hear you found something that you liked better. Thank you for trying Dux-Soup and you're always welcome back, please feel free to book a demo via the website if you'd like to chat to our sales team. DP Daniel P. VP Real Estate Used the software for: 2+ years ### "Dux-Soup Inaccessible." March 9, 2024 1.0 The overall experience has been significantly hindered by the inability to establish contact with anyone for assistance. Pros Cons Unable to access Dux-Soup despite multiple attempts to contact their support team for assistance. Review Source Response from Dux-Soup March 11, 2024 Hi Daniel, I’m sorry you haven’t managed to reach our support team. The team is dedicated to responding to customers and gets glowing reviews so I am unsure of what has gone wrong. The official support channels are via the live chat on the website or info@dux-soup.com and they are really excellent at responding through these official channels. I have spoken with them and they can't find any trace of any communication with your name details provided here. Could you please give us further details on how you have tried to contact support at this email so we can look into it for you as this is not feedback that we like to receive and the team is very disappointed to hear it? Thank you, Eve Alessandro M. Account Executive Computer Software Used the software for: Less than 6 months ### "Dux-Soup helped on my latest campaign" November 17, 2022 5.0 It is good, i am having more return than other platforms that we are currently using. Pros It is easy to set up, to create and start a campaign, to use on SalesNavigator, for example. Cons Sometimes when I just want to visit a LinkedIn profile, it gets the profile and includes automatically on a campaign. Review Source Response from Dux-Soup February 8, 2023 Thanks for the great review Alessandro. We're delighted that it's giving you the best return out of all the platforms you're using, keep up the good work! VR Verified Reviewer Customer Success Information Technology and Services Used the software for: Less than 6 months ### "Dux-Soup had a huge impact on my pipeline -and my time!" May 25, 2022 5.0 I can let Dux-Soup do my LinkedIn lead generation for me - it was too time consuming before. The awareness of our business is really growing daily. Pros The time saving, and also the ability to keep track of all my LinkedIn leads so I can respond to the best leads in person. Cons Nothing yet as of now. The product is really nice. Review Source LS Leilani S. Account Director Marketing and Advertising Used the software for: I used a free trial ### "Good if you use LinkedIn mainly on your phone and want to do prospecting on desktop" March 28, 2022 4.0 Pros Dux-soup makes it easy to target prospects on LinkedIn. They have an x-ray tool that allows you to find ideal linkedin profiles on google. Can add multiple people to one campaign. Cons It can be a little confusing to use at first. Does have a learning curve. The free trial isn't long enough to get a real feel for the benefits of the software, because the learning curve is so big half of the free trial is spent learning how to use the software. By the time we starting generating some results, our free trial was up. Opens new sales navigator and LinkedIn pages on its own, I was told this is just how it is and the robot does this but it does interrupt my computer workflow. Would refresh my LinkedIn page randomly and sometimes I would be typing messages on LinkedIn and dux-soup would refresh my page and everything I said would be lost. Stats are a little confusing to understand. Review Source Response from Dux-Soup April 4, 2022 Hi Leilani, thanks so much for the review, really appreciate your feedback - this has all been fed back to the team which is super useful. If you need any help you can contact the support team on info@dux-soup.com. Eve SS Shreyansh S. MarkOps Associate Staffing and Recruiting Used the software for: 6-12 months ### "Is this the king of the segment?" March 6, 2023 4.0 Pros I loved the tool from the first glimpse itself, it is easy to start & integrate. Explains the uses & processes clearly. Does the work perfectly as well. Cons It slows the system, I got a lot of unresponsive window prompts. As good as it is they need to streamline it. Review Source Response from Dux-Soup August 31, 2024 Thanks for your feedback Shreyansh, we're so happy you like it. Our Cloud plan that we launched last year doesn't slow the system as activity is run from our infrastructure. You can take a look at https://www.dux-soup.com/pricing/cloud-plan TR Teemu R. Founder Computer Software Used the software for: Less than 6 months ### "Best alternative for OctopusCRM and Lemlist Linkedin features" May 26, 2022 5.0 Pros I like that I'm able to easily personalize my outreach without sounding like all the others companies on Linkedin. I'm able to run unlimited campaigns which allows me to quickly iterate our messages and see what works best. Cons The Linkedin data imports could always be a bit better but I feel like the blaim is partially on Linkedin which doesn't allow me to always drill down to the most accurate customer segment necessary. Alternatives considered [lemlist](https://www.capterra.com/p/173776/lemlist/)[Octopus CRM](https://www.capterra.com/p/204641/Octopus-CRM/) Review Source Response from Dux-Soup August 31, 2024 We love this review, thanks so much Teemu! RP Rohit P. Growth Marketer Information Services Used the software for: Less than 6 months ### "Customer Service is astonishing. " May 25, 2022 4.0 Pros Customer Service is astonishing. An executive held a system call with me and it truly put me in a good position and I’m so thankful and dazzled! The capacity to ramp up my LinkedIn Connections and messages through Dux-Soup helps my sales movement enormously. Likewise the capacity to run unlimited campaigns simultaneously means I can hyper scale my lead generation, whilst measuring conversion rates for each campaign to learn which campaigns deliver the best results. The User Interface and User Experience is extremely natural. Cons i didn't dislike anything as of now. everything worked great for me. Review Source Response from Dux-Soup May 26, 2022 Thank you Rohit, we put a lot of effort into our reviews so we're delighted to hear that! LQ Lisa Q. Social Media and Email Marketing Manager Information Technology and Services Used the software for: Less than 6 months ### "Easy to Use Add on for your Business" December 8, 2022 5.0 Pros Very easy to use with a click of a button Cons Sometimes wasn't sure where to find certain settings but got the hang of it quickly Review Source Response from Dux-Soup February 8, 2023 Thanks for the review Lisa, we're really pleased you rated it so highly! MdLD Maria de Lourdes D. COO Hospitality Used the software for: Less than 6 months ### "Powerful tool, really ups the game" May 4, 2022 5.0 Pros Apart from functionality, the learning resources Cons Pricing is a little higher than alternatives, which is a bummer Alternatives considered [Linked Helper 2](https://www.capterra.com/p/230521/Linked-Helper-2/)[PhantomBuster](https://www.capterra.com/p/173165/Phantombuster/) Review Source Response from Dux-Soup May 12, 2022 Hey Maria, thanks for reviewing Dux-Soup and for giving us 5/5 for quality, ease of use and features. Have you joined our facebook user group yet? It's a great space to network with other Dux users and the customer support team, and an active community. https://www.facebook.com/groups/duxsoup We hope you continue to enjoy Dux-Soup! Eve Similar Products Featured ## Related categories [Lead Nurturing](https://www.capterra.com/lead-nurturing-software/)