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Dux-Soup

Reviews of Dux-Soup

4.0 (15)
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Pros

  • Great at getting all the information I need from a contact and adding them. The sequence automation is helpful.

  • The pricing is good, the setup is easy, and when support was needed it was quick and excellent.

  • I like that I'm able to easily personalize my outreach without sounding like all the others companies on Linkedin.

  • The app does a great job at personalization, targeting segments, and creating lead opportunities.

Cons

  • Pricing is a little higher than alternatives, which is a bummer.

  • Opens new sales navigator and LinkedIn pages on its own, I was told this is just how it is and the robot does this but it does interrupt my computer workflow.

  • Would refresh my LinkedIn page randomly and sometimes I would be typing messages on LinkedIn and dux-soup would refresh my page and everything I said would be lost.

  • B2B marketing is difficult on the LinkedIn social media platform.

Showing Most Helpful

Showing 15 of 15 reviews

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Alessandro M. avatar
Alessandro M.
Customer Success Manager
Computer Software, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
3.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 17, 2022

"Dux-Soup helped on my latest campaign"

Overall: It is good, i am having more return than other platforms that we are currently using.

Pros: It is easy to set up, to create and start a campaign, to use on SalesNavigator, for example.

Cons: Sometimes when I just want to visit a LinkedIn profile, it gets the profile and includes automatically on a campaign.

Vendor Response

By Dux-Soup on February 8, 2023
Thanks for the great review Alessandro. We're delighted that it's giving you the best return out of all the platforms you're using, keep up the good work!
David D.
Founder
Financial Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 3, 2023

"Literally a Turbo Button for Finding and Engaging Prospects"

Overall: It's ability to mimic human behavior borders on scary good -- watching it run is the new lava lamp :-)

Pros: Its webhook and command queue implementations are incredibly responsive and scalable.

Cons: It would be a killer app for agencies like ours to remotely trigger scans on saved searches in Sales Navigator. Without the scan data we cannot command our clients browser to revisit or engage.

Alternatives Considered: Octopus CRM
Reasons for Choosing Dux-Soup: Octopus seemed like a toy -- not nearly the same level of data (in JSON!) that Dux-Soup provides.

Vendor Response

By Dux-Soup on August 31, 2024
We're so happy to read this review. Thank you David!
Leah P.
Business Owner
Management Consulting, 1-10 employees
Used the software for: 2+ years
Overall Rating
2.0
Ease of Use
1.0
Customer Service
1.0
Features
2.0
Value for Money
1.0
Reviewer Source
Source: Capterra
October 16, 2023

"Not Recommended - Refused to refund or fix to major error caused by platform bug"

Overall: I had used DuxSoup on and off for several years. I decided to upgrade to Pro. I spent hours setting up my drips and prospecting leads into them. Then DuxSoup had a bug which caused multiple leads to be double-enrolled into campaigns simultaneously -- meaning if you're a lead in my list, you'll receive multiple bot-like messages due to being enrolled in multiple campaigns. I brought this error to their attention, and their solution was that I manually review all leads (300+ at this point), and manually unenroll them -- this is a task that would take hours, so I asked them to do it. They refused, so I asked for a refund, which they also refused. Keep in mind, this is an internal software error on their side that has rendered the service entirely useless -- I haven't even enabled the extension since this issue. I have spent a few dozen hours troubleshooting and dealing with DuxSoup customer service -- the cost of my time on this vastly outweights the amount of the subscription, so I can't keep chasing them down to do what's right. But suffice to say: don't work with this company, their product is not stable and they don't have good protocols in place to deal with tech failures. The risk to your reputation is too high to leave it in their hands.

Pros: I like the ability to create multiple drips and move leads between them, unfortunately the software doesn't work efficiently to do that.

Cons: Terrible customer service. Quality of the software is not worth the cost of the product.

Vendor Response

By Dux-Soup on October 17, 2023
Thank you for your message, and sorry to hear Dux-Soup hasn't worked in the way you would like it to. We know the support team has been trying to help you, and we have recently released a new feature that allows you to exclude enrolling contacts that have already been enrolled in another campaign based on feedback. We can assure you that the product is very stable, and that one of the features loved by Dux-Soup users is that you can enroll prospects into multiple campaigns. We appreciate your taking the time to feedback, this is valuable to us as we continue to develop the tool based on user experience. Team Dux-Soup.
Lenwood M.
Owner
Financial Services, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 2, 2023

"I highly recommend Dux Soup"

Overall: I love dux soup I use every day and allow the automation to work

Pros: The automation of drip campaigns and the follows ups it has helped my business out tremendously and saves me a lot of time.

Cons: I am good with everything other than having to keep the browser up and running

Alternatives Considered: Zoho CRM, Zapier and Pipedrive
Reasons for Choosing Dux-Soup: The drip campaigns and automation is a life saver in my business

Vendor Response

By Dux-Soup on August 31, 2024
Hi Lenwood, just wanted to check whether you know about our Cloud version that means you don't have to keep your browser up and running. Once you've enrolled, you can turn off your computer and Dux-Soup will handle the activity execution https://www.dux-soup.com/pricing/cloud-plan
Leilani S. avatar
Leilani S.
Account Director
Marketing and Advertising, 1-10 employees
Used the software for: I used a free trial
Overall Rating
4.0
Ease of Use
5.0
Features
5.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
March 28, 2022

"Good if you use LinkedIn mainly on your phone and want to do prospecting on desktop"

Pros: Dux-soup makes it easy to target prospects on LinkedIn. They have an x-ray tool that allows you to find ideal linkedin profiles on google. Can add multiple people to one campaign.

Cons: It can be a little confusing to use at first. Does have a learning curve. The free trial isn't long enough to get a real feel for the benefits of the software, because the learning curve is so big half of the free trial is spent learning how to use the software. By the time we starting generating some results, our free trial was up. Opens new sales navigator and LinkedIn pages on its own, I was told this is just how it is and the robot does this but it does interrupt my computer workflow. Would refresh my LinkedIn page randomly and sometimes I would be typing messages on LinkedIn and dux-soup would refresh my page and everything I said would be lost. Stats are a little confusing to understand.

Vendor Response

By Dux-Soup on April 4, 2022
Hi Leilani, thanks so much for the review, really appreciate your feedback - this has all been fed back to the team which is super useful. If you need any help you can contact the support team on info@dux-soup.com. Eve
Daniel P.
VP
Real Estate, 201-500 employees
Used the software for: 2+ years
Overall Rating
1.0
Ease of Use
1.0
Customer Service
1.0
Features
1.0
Value for Money
1.0
Reviewer Source
Source: Capterra
March 9, 2024

"Dux-Soup Inaccessible."

Overall: The overall experience has been significantly hindered by the inability to establish contact with anyone for assistance.

Pros:

Cons: Unable to access Dux-Soup despite multiple attempts to contact their support team for assistance.

Switched From: OttoBee

Vendor Response

By Dux-Soup on March 11, 2024
Hi Daniel, I’m sorry you haven’t managed to reach our support team. The team is dedicated to responding to customers and gets glowing reviews so I am unsure of what has gone wrong. The official support channels are via the live chat on the website or info@dux-soup.com and they are really excellent at responding through these official channels. I have spoken with them and they can't find any trace of any communication with your name details provided here. Could you please give us further details on how you have tried to contact support at this email so we can look into it for you as this is not feedback that we like to receive and the team is very disappointed to hear it? Thank you, Eve
Kevin C. avatar
Kevin C.
CEO
Marketing and Advertising, 1-10 employees
Used the software for: 1-2 years
Overall Rating
3.0
Ease of Use
5.0
Customer Service
5.0
Features
3.0
Value for Money
4.0
Likelihood to Recommend
2/10
Reviewer Source
Source: Capterra
October 27, 2023

"I used to use Dux-Soup - it was OK, but I switched later"

Overall: It was good, however I now refer people to the other platform I found that I like better.

Pros: The pricing is good, the setup is easy, and when support was needed it was quick and excellent.

Cons: There was nothing I did not like, but I did later find a platform I like better, so I switched.

Reasons for Choosing Dux-Soup: Personal recommendation from someone I knew.

Vendor Response

By Dux-Soup on August 31, 2024
Hey Kevin, sorry to hear you found something that you liked better. Thank you for trying Dux-Soup and you're always welcome back, please feel free to book a demo via the website if you'd like to chat to our sales team.
Shreyansh S.
MarkOps
Information Technology and Services, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
4.0
Features
5.0
Value for Money
3.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
March 6, 2023

"Is this the king of the segment?"

Pros: I loved the tool from the first glimpse itself, it is easy to start & integrate. Explains the uses & processes clearly. Does the work perfectly as well.

Cons: It slows the system, I got a lot of unresponsive window prompts. As good as it is they need to streamline it.

Vendor Response

By Dux-Soup on August 31, 2024
Thanks for your feedback Shreyansh, we're so happy you like it. Our Cloud plan that we launched last year doesn't slow the system as activity is run from our infrastructure. You can take a look at https://www.dux-soup.com/pricing/cloud-plan
Liam K. avatar
Liam K.
Digital Marketing Lead
Hospitality, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
3.0
Features
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
May 27, 2024

"Great tool for lead gen on LinkedIn"

Pros: Great at getting all the information I need from a contact and adding them. The sequence automation is helpful.

Cons: Took up a lot of processor bandwidth on my computer and it would often freeze.

Vendor Response

By Dux-Soup on August 31, 2024
Hi Liam, thanks for the review. Our Cloud plan uses our infrastructure so doesn't take up your processing power. You may want to look into it https://www.dux-soup.com/pricing/cloud-plan Thanks so much for your review!
Rohit P. avatar
Rohit P.
Growth Marketer
Information Services, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
May 25, 2022

"Customer Service is astonishing. "

Pros: Customer Service is astonishing. An executive held a system call with me and it truly put me in a good position and I’m so thankful and dazzled! The capacity to ramp up my LinkedIn Connections and messages through Dux-Soup helps my sales movement enormously. Likewise the capacity to run unlimited campaigns simultaneously means I can hyper scale my lead generation, whilst measuring conversion rates for each campaign to learn which campaigns deliver the best results. The User Interface and User Experience is extremely natural.

Cons: i didn't dislike anything as of now. everything worked great for me.

Vendor Response

By Dux-Soup on May 26, 2022
Thank you Rohit, we put a lot of effort into our reviews so we're delighted to hear that!
Teemu R.
Founder
Computer Software, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 26, 2022

"Best alternative for OctopusCRM and Lemlist Linkedin features"

Pros: I like that I'm able to easily personalize my outreach without sounding like all the others companies on Linkedin. I'm able to run unlimited campaigns which allows me to quickly iterate our messages and see what works best.

Cons: The Linkedin data imports could always be a bit better but I feel like the blaim is partially on Linkedin which doesn't allow me to always drill down to the most accurate customer segment necessary.

Alternatives Considered: lemlist and Octopus CRM

Vendor Response

By Dux-Soup on August 31, 2024
We love this review, thanks so much Teemu!
Verified Reviewer
The standard cloud based suite of office tools
Consumer Goods, 201-500 employees
Used the software for: 6-12 months
Overall Rating
3.0
Ease of Use
3.0
Customer Service
4.0
Features
3.0
Value for Money
3.0
Likelihood to Recommend
6/10
Reviewer Source
Source: Capterra
December 22, 2021

"Good alternative for customize LinkedIn outreach and lead acquisition campaigns"

Overall: B2B marketing is difficult on the LinkedIn social media platform. There were a few good leads where the lifetime value of an acquired customer did justify the cost of the Dux-Soup app. Options for segmentation were very useful. The personalization options were great tools. In the end, Dux-Soup was cost prohibitive for small to mid sized businesses. With a comparably high cost for LinkedIn ads and lower return on ad spend per lead (compared to Google or Facebook), we opted out of our use of Dux-Soup after a year.

Pros: Dux-Soup is one of the few automated marketing apps that function well within the LinkedIn social media platform. The app does a great job at personalization, targeting segments, and creating lead opportunities.

Cons: The cost of Dux-Soup and inherently the cost of LinkedIn marketing in general made our use of the app a very short run. Lead acquisition was not at a rate that met expectations. The almost spam like approach was not appreciated by all LinkedIn users.

Lisa Q. avatar
Lisa Q.
Email Marketing Manager
Consumer Services, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
December 8, 2022

"Easy to Use Add on for your Business"

Pros: Very easy to use with a click of a button

Cons: Sometimes wasn't sure where to find certain settings but got the hang of it quickly

Vendor Response

By Dux-Soup on February 8, 2023
Thanks for the review Lisa, we're really pleased you rated it so highly!
Malú P. avatar
Malú P.
COO
Hospitality, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
May 4, 2022

"Powerful tool, really ups the game"

Pros: Apart from functionality, the learning resources

Cons: Pricing is a little higher than alternatives, which is a bummer

Alternatives Considered: Linked Helper 2, PhantomBuster and weConnect

Vendor Response

By Dux-Soup on May 12, 2022
Hey Maria, thanks for reviewing Dux-Soup and for giving us 5/5 for quality, ease of use and features. Have you joined our facebook user group yet? It's a great space to network with other Dux users and the customer support team, and an active community. https://www.facebook.com/groups/duxsoup We hope you continue to enjoy Dux-Soup! Eve
Verified Reviewer
Customer Success
Information Technology and Services, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
May 25, 2022

"Dux-Soup had a huge impact on my pipeline -and my time!"

Overall: I can let Dux-Soup do my LinkedIn lead generation for me - it was too time consuming before. The awareness of our business is really growing daily.

Pros: The time saving, and also the ability to keep track of all my LinkedIn leads so I can respond to the best leads in person.

Cons: Nothing yet as of now. The product is really nice.