--- title: "Cbox Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Cbox Software - reviews, pricing plans, popular comparisons to other Other Business Software products and more." source_url: "https://www.capterra.com/p/210480/Cbox/" page_type: "product" language: "en" --- # Cbox Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Cbox ## What is Cbox? Cbox is a live chat solution that allows for real-time conversations through an embedded chat on websites. It enables website owners to customize the chat window with themes, fonts, colors, and emojis to match their brand. ## What is Cbox used for? [Other Business Software](https://www.capterra.com/other-business-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Cbox?[Manage this product listing](https://www.g2.com/products/cbox/claim_requests/new?auto=true) ## Cbox Overview Updated September 2026 AI summary Cbox is a cloud-based live chat platform designed for organizations of all sizes, offering real-time messaging with customizable branding and mobile access. It supports proactive chat and maintains chat histories, while optional features like multi-channel communication, search and filter, and single sign-on provide additional flexibility. Businesses can deploy Cbox via SaaS or web-based solutions. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Cbox 4.0 (1) VS. [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price Contact vendor Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.5 (22,764) Value For Money 1.0 (1) Value For Money 4.4 (15,320) Customer Service 1.0 (1) Customer Service 4.5 (13,577) ## Cbox alternatives [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.8 (75)](https://www.capterra.com/p/229303/Wing/reviews/) Starting price $699.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (267)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/210480/Cbox/alternatives/) ## FAQs about Cbox Overview ### What company size and specific industries is Cbox built for? Cbox is designed for small to mid-sized communities, groups, and event organizers that need a white-labeled live chat platform for visitor and participant communication. It fits organizations running online communities, member groups, and events where direct chat among audiences is part of the service. Features and Usability ### What are the key features of Cbox? Cbox offers chat and messaging, live chat, and real-time consumer-facing chat for direct communication. It also includes proactive chat, multi-channel communication, and transcripts/chat history for conversation records. Additional features include customizable branding, mobile access, search/filter, and single sign-on for account access. Getting Started and Support ### What customer support options does Cbox offer? Cbox provides email/help desk support, a FAQ/forum, and a knowledge base. These channels give users written help for common questions and issue resolution, but no reviewer feedback is available here to describe response times, agent helpfulness, or support experience. ## Features AI summary Based on 6,967 Other Business Software reviews Capterra reviewers highlight these as the features buyers care about most when choosing live chat software: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Cbox supports **Chat/Messaging** and **Multi-Channel Communication**, so teams can manage conversations directly and connect with customers across more than one channel. However, it does not include **Real-Time Notifications**. Instead, it offers other buyer-valued capabilities such as **Real-time Consumer-facing Chat** (**43%**), **Mobile Access** (**44%**), and **Transcripts/Chat History** (**36%**). These features help businesses stay available to customers, respond while away from a desk, and keep records of past conversations, allowing teams to provide faster and more consistent support. Mobile Access 2.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Transcripts/Chat History 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Customizable Branding 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Proactive Chat 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Copy on the page or chat window encouraging the user to engage with the chat option Chat/Messaging Communicate using direct chat or messages within the system Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Cbox 10 features ### All Features - Chat/Messaging: Communicate using direct chat or messages within the system - Customizable Branding: Add customized logos and colors to align with company branding - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Notifications: Reliably and visibly notifies the desired audiences of the latest product updates and directs them to the relevant documentation. - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Single Sign On: Allow users to access multiple services after entering their login credentials once - Transcripts/Chat History: View messages sent by both parties during the chat conversation --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 1.0 (1) ### Starting price Free trial not available Value for money 1.0 (1) 1.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 1.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 1.0 (1) 1.0 Based on 1 reviews ## User reviews Overall rating 4.0 Based on 1 reviews Filter by rating 5(0) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent CH Chris H. Owner Muze Radio Entertainment ### "NO CUSTOMER SERVICE AT ALL !!!!!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 2, 2021 Love the product it does exactly what it says but does have a bit of customer service Pros i love the chatroom and all its features. Cons wish it had a few more features like video chat and was WordPress compatible . most of all i wish they had CUSTOMER SERVICE !!!!! 3 emails to the contact us page and still nothing back from them and i am a paid in full member check to be sure completely that this CBox product is compatible with your needs cause this company doesn't seem to do refunds or to even talk to their customers GOOD LUCK Alternatives considered [RumbleTalk](https://www.capterra.com/p/143696/RumbleTalk/) Reasons for choosing Cbox i have used CBox before and am familiar with it but now wish i had gone with RumbleTalk instead Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.