# Dispense Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Dispense the right eCommerce solution for you? Explore 17 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/210503/Dispense/reviews --- Dispense 4.2 (17) [View alternatives](https://www.capterra.com/p/210503/Dispense/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Dispense Ease of use 4.1 Customer Service 4.4 ## Showing most helpful reviews Showing 1-17 of 17 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BF Blayne F. Regional IT Support Analyst Retail Used the software for: 6-12 months ### "A Guide to Blayne's Buds" December 24, 2020 4.0 Pros The direct customer chat functionality. It allowed us to immediately reach out to a customer if there was a question or issue with their order. On top of that it allowed customers to directly send us faulty product issues. The flow of it all is seamless and very easy to see who has or hasn't been responded to without the screen looking like it's overflowing with customer chat. Cons Most of our issues stem from our other software refusing to integrate fully. My least favorite issue is when I'm adding employees to the organization; it doesn't always send them an invite to set their password and they have to go in and click 'forgot password' Reason for choosing Dispense The support from the Dispense team along with the customer chat functionality. Review Source LS Lauren S. Supervisor Retail Used the software for: Less than 6 months ### "Not made for medical cannabis dispensary" June 2, 2022 5.0 I'm glad we switched and I've been very satisfied with the speed at which our issues get resolved. Pros I find Dispense easy to use and navigating the menu is easy and glitch free so far. The messaging feature is awesome to communicate with patients about their orders. The categories are easy to navigate and the filters work well. Cons Dispense is geared toward recreational cannabis sales. As a medical only dispensary we find some of the features to be a hassle. At first, Dispense would alter patient profiles if the patient made an input error (for example, filling in their expiration date wrong would change the date in their profile automatically). This has been fixed, which we highly appreciated. Patients do not like that they can't make a profile and sign in each time they make an order. They now have to input all of their info (name, patient number, birthday, expiration date) each and every time and the info is not easily accessible for some people and they are frustrated by it. This has created an increase in people calling the store to make orders over the phone and that is quite difficult to manage at our specific store (we are very small, not as much staff). Review Source DR David R. Agent in Charge Alternative Medicine Used the software for: 1-2 years ### "Dispense Review" August 4, 2021 3.0 Although there are a few issues, I don't believe any other system could handle this much volume. Pros Integration was easy. Efficient system as far as not having any glitches. Cons The check in queue is wonky. System briefly adds Confirmed orders so it gets confusing at times. Review Source GA Gina A. Lead Health, Wellness and Fitness Used the software for: 6-12 months ### "Needs improvement" August 5, 2021 4.0 I feel like it can improve but there are some helpful aspects Pros The chat feature is helpful and a great way to see the history of information Cons The face that it's you don't put an order through with a new patient ALL information in their profile is lost. It's very very time consuming. Review Source RW Rebecca W. Floor Supervisor Alternative Medicine Used the software for: 6-12 months ### "Review from a Floor Supervisor in a Cannabis retail store" June 1, 2022 4.0 Pros I think the layout is simple and pretty intuitive. It is not hard to learn how to use it. I used to like the ability to edit all the information for the website on the backend of Dispense. It has now changed to Leaf Logix and I don't love that I have to toggle back and forth to set up a new product and see if it showed up. Cons Had some bugs that would pop up but it usually was fixed soon after. Review Source TP Todd P. Supervisor Retail Used the software for: 1-2 years ### "Todd at Ascend" May 24, 2022 4.0 Pros Ease of use. I’m it’s very comfortable to use Cons Not knowing what time to daily reset is sometimes the system is down temporarily Review Source LD Lucy D. Communications Alternative Medicine Used the software for: Less than 6 months ### "Love the platform!" June 3, 2022 5.0 10/10 Pros User friendly and makes shopping easy for client! Cons Confirmation email once order has been placed for receipt reasons Review Source TR Toni R. Asst. Manager Retail Used the software for: Less than 6 months ### "Dispense for Retail " May 24, 2022 4.0 Pros The back end of the system is easy to navigate quickly. The website is clear. Orders are easy to read once printed. Easy to communicate with customers. Cons I wish we could change the titles of the icons, but i believe that was recently updated. Review Source BM Ben M. General Manager Alternative Medicine Used the software for: Less than 6 months ### "New user" May 24, 2022 5.0 The Dispense experience has been great so far. Easy to use and navigate. Pros We just had a seamless transition with Dispense from another company's software. Support was quick to respond and very helpful. Cons I would like to see price tier options in the future. Review Source AS Abbey S. Delivery Associate Consumer Services Used the software for: Less than 6 months ### "Dispense Review " June 1, 2022 3.0 It has been fairly neutral, its very easy to navigate for my age range but also doesn't have the full range of motion that I think dispense should. Pros Some of the best things about Dispense, is the easy to use platform and its sleek and easy design. Cons Many of the features are very standard and don't offer a lot of options for businesses trying to have a variety of filters and options. The dispense call center team often helpful in various scenarios for our location. Review Source LC Lorena C. Marketing Manager Marketing and Advertising Used the software for: Less than 6 months ### "Dispense Has Streamlined Dispensary Operations" March 5, 2021 5.0 During COVID-19, it's more difficult to have a one-on-one conversation with new customers. Providing a streamlined preorder process has allowed us to welcome and inform customers from the moment they load the menu. Pros There are so many features to help customers select products, like categories, search, and AI-driven product suggestions. Cons Managing labels (in our case, cultivators and brands) while accepting deliveries has been an issue. Make sure your team has a plan for how to label products to keep selection consistent between locations. Review Source JW Julia W. General Manager Retail Used the software for: Less than 6 months ### "Great Support" June 3, 2022 4.0 Good Pros How quickly we are supported by \[SENSITIVE CONTENT\]. He calls back right away. Cons Glitchy at times pulling batch information over. Review Source LC Louis C. General Manager Retail Used the software for: Less than 6 months ### "Simple and Easy" December 26, 2020 5.0 100% Amazing. Pros Learning Tablelist has been a breeze. It tracks orders and any questions that have arisen have been quickly resolved. Cons I would like the App to be the same as the desktop version. Seems there are many other offerings that may not be relavant to my industry - I am sure they are working on it. Review Source SB Sean B. General Manager Retail Used the software for: Less than 6 months ### "Dispense for Retail" May 27, 2022 4.0 Pros I like how easy it is to set up pick up orders and editing the menu Cons I think as it grows the system will become smoother Review Source JB Julian B. manager Retail Used the software for: Less than 6 months ### "It needs to be one system in one place" January 21, 2021 4.0 It was alright. It needs to be a little more streamined and could benefit from having everything in one place instead of 5. Pros Aesthetic was very clean. Doesn't require much thought. Pretty easy to navigate. Cons Too many pages. It's also difficult to do a simple task since each change affects numerous areas. Review Source wP william P. Associate Alternative Medicine Used the software for: Less than 6 months ### "Easy to use and navigate " June 1, 2022 4.0 Pros See title, it’s easy to use and navigate Cons Can’t think of any . The whole system has been easy to use and understand Review Source MT Marika T. Sales Manager Retail Used the software for: Less than 6 months ### "Extremely easy to navigate " March 5, 2021 5.0 Pros Really easy to learn, customizable to our dispensaries needs and easy to integrate with our other programs! Cons Nothing yet! The software is working great. Review Source Similar Products Featured