--- title: "Practice Mate Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Practice Mate Software - reviews, pricing plans, popular comparisons to other Medical Practice Management products and more." source_url: "https://www.capterra.com/p/210524/Practice-Mate/" page_type: "product" language: "en" --- # Practice Mate Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Practice Mate ## What is Practice Mate? Practice Mate by Office Ally is a comprehensive HIPAA-compliant medical practice management solution used by over 25,000 healthcare organizations. Its user-friendly interface simplifies revenue cycle and billing management and streamlined booking to increase efficiency in administrative workflows. It seamlessly integrates with other Office Ally solutions to provide patient intake, reminders and e-prescription. You can get started today at no cost, commitment, or implementation needed. ## What is Practice Mate used for? [Medical Practice Management](https://www.capterra.com/medical-practice-management-software/)[Mental Health EHR](https://www.capterra.com/mental-health-ehr-software/)[Patient Scheduling](https://www.capterra.com/patient-scheduling-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 171 user reviews Reviews sentiment Positive 91% Neutral 5% Negative 4% Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Medical Practice Management / 2026 - Medical Scheduling / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Practice Mate?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.officeally.com&name=Practice Mate) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Practice Mate 4.5 (171) VS. [4.7 (829)](https://www.capterra.com/p/124769/CounSol-com/reviews/) Starting Price Contact vendor Starting Price $49.95 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (171) Ease Of Use 4.6 (528) Value For Money 4.6 (161) Value For Money 4.7 (409) Customer Service 4.5 (163) Customer Service 4.9 (483) ## Practice Mate alternatives [4.2 (339)](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars Highest Rated [4.7 (969)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (199)](https://www.capterra.com/p/73807/BestNotes/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.4 (1,051)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/210524/Practice-Mate/alternatives/) ## FAQs about Practice Mate Overview ### What problems does Practice Mate solve? Practice Mate helps small medical, therapy, chiropractic, and solo provider practices solve time-consuming insurance billing, claim rejections, payment tracking, and scattered scheduling/patient records. It gives billers, office managers, and clinicians one place to submit and correct claims, verify coverage, post payments, and reduce overhead with accessible support and training. Answer based on 165 reviews Overview ### Which roles and teams benefit most from Practice Mate? Practice Mate is most used by practice owners, office managers, and clinicians such as psychologists, chiropractors, physicians, therapists, and social workers. Administrative and billing teams rely on it to manage scheduling, patient records, claims, and payments, while clinical leaders use it to streamline daily operations and keep small practices running efficiently. Answer based on 170 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Practice Mate built for? Practice Mate is built mainly for small healthcare practices, with 99% of reviewers from small businesses and Mental Health Care leading at 43%. It also serves Medical Practice at 26% and Health, Wellness and Fitness at 17%, fitting organizations focused on revenue cycle management, billing, reporting, and appointment booking. Answer based on 171 reviews Features and Usability ### What are the key features of Practice Mate? Practice Mate includes core practice management features such as appointment scheduling, calendar management, patient records, and online intake forms. Reviewers most often highlight differentiators tied to revenue cycle work: insurance billing, claim submission, eligibility verification, payment posting, and real-time claim status, plus integrated reminders and patient communications. Answer based on 72 reviews Integrations ### Which third-party tools and platforms does Practice Mate integrate with? Practice Mate integrates with EHR 24/7 and ChiroTouch, covering EHR and billing-related workflows. The catalog also lists EHR 24/7 as a native integration, reinforcing support for practices that use these systems alongside Practice Mate. Answer based on 12 reviews Getting Started and Support ### How easy is it to onboard and train a team on Practice Mate? Practice Mate offers webinars, videos, and documentation for training, giving teams several ways to get started. Most staff and nontechnical users learn the basics quickly, and reviewers say peer training is manageable. Admins and first-time setup leads may need more time because configuration and broader feature depth can feel intricate at first. Answer based on 23 reviews Getting Started and Support ### What customer support options does Practice Mate offer, and how do users rate the experience? Practice Mate offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as accessible, polite, and helpful, with quick callbacks and useful training resources. Still, some report long phone waits, uneven troubleshooting, and bugs or portal issues that can take a long time to resolve. Answer based on 72 reviews Insurance billing ### How well does Practice Mate handle insurance billing? Practice Mate makes insurance billing manageable for many private practices, especially solo therapists and small clinics handling claims in-house. It supports claim submission, payment posting, and payer updates with a fairly simple workflow, though some practices find reporting, accounts receivable tracking, form editing, and certain claim follow-up tasks harder than expected. Answer based on 65 reviews ## Who uses Practice Mate? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 2,031 Medical Practice Management reviews Capterra reviewers point to these as the top priorities when selecting medical practice management software: - **Patient Records Management** (**60%** of reviewers rated this feature as critical) - **Appointment Management** (**59%**) - **Medical Billing** (**58%**) Practice Mate supports all three features buyers value most: **Patient Records Management**, **Appointment Management**, and **Medical Billing**. Together, these capabilities help practices keep patient information organized, manage scheduling efficiently, and handle billing accurately, allowing teams to improve daily operations and deliver more consistent patient service. Patient Records Management 4.4 (22) 81.82% of 22 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Appointment Management 4.9 (16) 81.25% of 16 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Medical Billing 4.7 (63) 92.06% of 63 reviewers that rated this feature as important or highly important With this capability, you can efficiently manage billing and payments in one place. Users think billing is easy to use, helps reduce errors, and speeds up claim submissions, while also keeping payments organized and supporting integration with scheduling and EHR. Patient Scheduling 4.7 (22) 100.00% of 22 reviewers that rated this feature as important or highly important Book and manage patient appointments and follow-ups HIPAA Compliant 4.9 (79) 88.61% of 79 reviewers that rated this feature as important or highly important Practice Mate offers strong HIPAA compliance, giving you confidence that patient data stays secure and confidential. Reviewers appreciate the reliable security, multi-factor authentication, and peace of mind from never experiencing breaches or compliance issues. Claims Management 4.6 (68) 97.06% of 68 reviewers that rated this feature as important or highly important It helps you streamline claims by allowing electronic submission, tracking, and reconciliation in a single platform. Reviewers indicate claims are easy to follow, errors are flagged quickly, and they value the ability to monitor claim status and payments efficiently. Practice Mate 90 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Cancellation Management: Allow customers to cancel their subscription remotely. - Candidate Profiles: Record candidates' information such as role, professional qualifications, experiences, skills or attributes - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Check-in/Check-out: Track the status of assets and whether they're checked in or out - Claims Management: It helps you streamline claims by allowing electronic submission, tracking, and reconciliation in a single platform. Reviewers indicate claims are easy to follow, errors are flagged quickly, and they value the ability to monitor claim status and payments efficiently. - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - E-Prescribing: Transmit prescriptions to pharmacies electronically - EDI: Transfer of data from one computer system to another - EHR/EMR Integration: Allows integration with Electronic Medical Records (EMR) and Electronic Health Records (EHR) systems - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Eligibility Verification: Identifying if all conditions that entitle a client to certain benefits are met - Email Reminders: Reminders sent via email - Employee Management: Track employee schedules, availability, and performance across projects and tasks - EMR/EHR: Create and securely store digital patient records - Faculty/Staff Management: Track and manage staff profiles, recruitment, schedules, productivity, career development and performance - For Group Therapy: For mental health professionals providing therapy to multiple patients at the same time - For Mental/Behavioral Health: For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. - For Orthopedics: Specialized software for Orthopedic practices - For Physical Therapy: Designed specifically for physical therapy practices - For Podiatrists: Intended to be used by podiatrists - For Primary Care: Designed for primary care doctors/facilities. - For Psychiatrists: Must serve psychiatrists/psychiatric practices - For Substance Abuse Therapy: For mental health professionals that specialize in substance abuse therapy/programs - For Urgent Care: Designed for urgent care/emergency facilities. - Forms Management: Store, manage and track all forms in a centralized location - Formulary Management: Determine clinically appropriate and cost-effective medications and therapies for patients - HIPAA Compliant: Practice Mate offers strong HIPAA compliance, giving you confidence that patient data stays secure and confidential. Reviewers appreciate the reliable security, multi-factor authentication, and peace of mind from never experiencing breaches or compliance issues. - Historical Reporting: Information, data and reports that are being tracked over time - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Live Chat: Ability to chat online in real time - Medical Billing: With this capability, you can efficiently manage billing and payments in one place. Users think billing is easy to use, helps reduce errors, and speeds up claim submissions, while also keeping payments organized and supporting integration with scheduling and EHR. - Medication Alerts/Warnings: Alerts/warnings for potential allergies or interactions triggered by medications - Medication History: Access to patient medication history data - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Mobile App: Access the system via a mobile application - Multi-Location: Manage and support multiple locations - Multi-Physician: Supports practices with multiple healthcare professionals - Multiple Appointment Types: The ability to choose between different appointments in a selection. - No-Show Tracking: Track and monitor patient no-show rates - Online Scheduling: Track and organize online shifts - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Database: A repository of patient data, including their past and current health issues, treatment history, and more - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Patient Management: Managing and tracking patient health, progress, communication, and treatment plans - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Questionnaires: Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Processing: Accept, record, and reconcile financial transactions - Physician Management: Track and organize physician schedules and pertinent information - Physician Scheduling: Manage physician availability and schedules - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Pre-Appointment Screening: Questionnaire for clients to answer prior to attending appointments. - Prescription Management: Prescribing, renewing, and keeping a record of the medicines given to an individual or animal - Prescription Renewal: Enables medical providers and/or patients to electronically renew existing prescriptions - Real-Time Reporting: Active reporting of data and metrics - Records Management: Ability to record, store, update, and retrieve information - Recurring Appointments: Schedule repeating appointments based on a duration of time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Room Scheduling: Reserving a room for meeting in an office or co-working space - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.4 (171) 4.4 Based on 171 reviews ## Pricing Value for money 4.6 (161) Free Version Practice Mate Custom Quote Available. It includes: - Appointment Scheduling - Patient Billing - Configurable Superbills - Patient Scheduling - Patient Ledger - Reports Value for money 4.6 (161) 4.6 Based on 161 reviews ## Integrations [ EHR 24/7](https://www.capterra.com/p/134091/EHR-24-7/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (163) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (163) 4.5 Based on 163 reviews ## User reviews Overall rating 4.5 Based on 171 reviews Filter by rating 5(120) 4(36) 3(8) 2(3) 1(4) Mentioned topic Sorted by most recent LK Lori K. Owner Licensed Professional Counselor Mental Health Care ### "Office Ally is Awesome!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 23, 2026 I have used it for a long time and they are always keeping up to date with all the new requirements. Pros User friendly, support is available if needed, claims are easy to file and feedback provided throughout the processing of claims. Cons Nothing negative to say, customer service is fast , respond quickly, professionally and helpful everytime! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 30, 2026 Lori, thank you for the complimentary review and thank you for being a valued customer. We are glad that you are enjoying the product. DS Doris S. Physician Hospital & Health Care ### "Practice assistance " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2026 It is a very responsive and effective platform when You incorporate your primary diagnosis and treatment Pros Easy to navigate and effective resource of duplication of prescription It helps in understanding the different formulary Cons Pharmacy location search it does not identify the diagnosis and treatment correlation to differential diagnosis Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 3, 2026 Doris, thank you for the complimentary review and thank you for being a valued customer. We are glad that you are enjoying the product. PK Panagiotis K. Owner Chiropractor Health, Wellness and Fitness ### "Officemate" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 1, 2026 It was a good experience for the start of my clinic. It kept the overhead low and it got the job done! Pros For its value it was a great product, and it was pretty easy to use. It had a basic but good schedule. It processed insurance claims quickly and correctly. Cons The EHR did not have great templates. It required a lot of time to get notes together, especially for new patients. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 6, 2026 Panagiotis, thank you for the complimentary review and thank you for being a valued customer. We are glad that you have enjoyed the product. TB Tina B. Manager Alternative Medicine ### "Great for small clinics" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 3, 2026 Great overall experience. Customer service is excellent when you need them. The system offers almost everything we need. Pros We can do all that is needed from one application for our patients and it's secure and compliant. Being able to securely store and access sensitive information is great. Cons You can't always get reports exactly like you want and with that being said they are upgrading and bringing more flexibility to reports that we can customize. Switched from [Medisoft](https://www.capterra.com/p/266691/Medisoft/) Expense of always having to upgrade the soft ware Alternatives considered [Jane](https://www.capterra.com/p/230191/Jane/) Reasons for choosing Practice Mate Ease of use, cost, and ability to customize what we needed easily. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 10, 2026 Tina, thank you for the complimentary review and thank you for being a valued customer. We are very glad that you are enjoying the product. We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. DH Diane H. Provider Mental Health Care ### "I would definitely recommend this to any small practice" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 17, 2026 This is an outstanding product. Cost-wise, amount of features and how often Office Ally is looking to improve its product. Pros We've been using Practice Mate for 6 years. While it started off free, they kept it free for as long as they could. Eventually it had to change and it's still very affordable. Customer support hasn't been top notch but I believe Office Ally is working on that. Technology has it's hiccups but we rarely have any issues. Our claims are generally seamless with an occasional issue because of the way payers change their standards. The features make it easy to customize the way we use them with being able to bring reports into Excel! Patients' billing statements, especially are user friendly. All in all, Office Ally's Practice Mate seems to have outstanding security with no issues that I'm aware of. Cons Practice Mate has so-so customer support as of late. The past they were much better. Lately, the people answering the requests aren't as thorough to troubleshoot questions. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor January 20, 2026 Diane, thank you for the complimentary review and thank you for being a valued customer. We are very glad that you are enjoying the product. We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. BA Barbara A. Licensed Clinical Social Worker Mental Health Care ### "Great asset to my business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 16, 2026 I have been overall very happy with Practice Mate over the years. Most of the times, transactions go smoothly and accurately. Thank you! Pros Practice Mate is very user-friendly! If there is any confusion at all, the Customer Service Team at Office Ally clears it up, swiftly. Cons Sometimes the transition between screens lags, and other times an insurance claim will go through more than once. This results in claims being rejected as "Duplicates," when in fact, they were inputted only once. Alternatives considered [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/) Reasons for choosing Practice Mate Practice Mate is very user friendly. The price is fair and the customer service is great. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor January 20, 2026 Barbara, thank you for the complimentary review and thank you for being a valued customer. We are very glad that you are enjoying the product. We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. LS Leena S. Physician Medical Practice ### "Why I love my billing mate" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 8, 2026 Easy fast reliable efficient system has excellent library of insurance payers diagnosis codes wouldn’t switch to another system Pros Easy billing excellent value for money fast reliable system I have been using for several years and wouldn’t change Cons It is really very easy system nothing to not like here even my staff loves it computer techies can cut back on few steps eventually but I love ve it Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Cost efficiency was already using billing software and clearing house Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 9, 2026 Leena, thank you for the complimentary review and thank you for being a valued customer. We are glad that you are enjoying the product. VG Virginia G. Physician Medical Practice ### "Upgrade to Practice Mate with Office Ally" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 4, 2026 I have used for over 10 years and got my insurance biller to test it and now she uses it all the time as well. Pros Ease of entering and finding section I needed - easily read and organized appropriately. Cues were good as well. Cons Slow sometimes but may have been my internet or my older computer, does not happen often but occasionally Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 7, 2026 Virginia, thank you for the complimentary review and thank you for being a long-time valued customer. We are glad that you are enjoying the product. LP Lisa P. Licensed Clinical Social Worker Mental Health Care ### "Have used it for years and love it!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 4, 2026 Absolutely no complaints. I love it and recommend it to others in private practice instead of using costly billing services. Pros I have been using practice mate for years to do my mental health practice billing! It is easy to navigate and use even for someone like me who is NOT tech savvy. Cons I won't lie, I like the older classic version than the newer version but that is only because I did not want to take the time to learn how to navigate the newer version. For tech savvy people this would be a really useful tool to help manage a practice. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor January 5, 2026 Lisa, thank you for the complimentary review and thank you for being a valued customer. We are glad that you are enjoying the product. AP Amanda P. Provider Mental Health Care ### "Meets expectations " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 January 3, 2026 I have been with office ally since 2013. They are an Easy to use program and seem to be keeping up with the needs of providers Pros I feel it is a User friendly program, it has helpful staff, expanding and getting better as needs grow, Cons I feel the Secondary claim process is a little tricky to understand and it is often challenging to get someone on the phone quickly Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reasons for choosing Practice Mate At that time I could not understand simple practice Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor January 5, 2026 Amanda, thank you for the complimentary review and thank you for being a valued customer. We are very glad that you are enjoying the product. We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. [View all Reviews](https://www.capterra.com/p/210524/Practice-Mate/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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