--- title: "Practice Mate Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Practice Mate Software - reviews, pricing plans, popular comparisons to other Medical Practice Management products and more." source_url: "https://www.capterra.com/p/210524/Practice-Mate/" page_type: "product" language: "en" publication_date: "2026-11-09" --- # Practice Mate Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Practice Mate ## What is Practice Mate? Practice Mate by Office Ally is a comprehensive HIPAA-compliant medical practice management solution used by over 25,000 healthcare organizations. Its user-friendly interface simplifies revenue cycle and billing management and streamlined booking to increase efficiency in administrative workflows. It seamlessly integrates with other Office Ally solutions to provide patient intake, reminders and e-prescription. You can get started today at no cost, commitment, or implementation needed. ## What is Practice Mate used for? [Medical Practice Management](https://www.capterra.com/medical-practice-management-software/)[Mental Health EHR](https://www.capterra.com/mental-health-ehr-software/)[Patient Scheduling](https://www.capterra.com/patient-scheduling-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 171 user reviews Reviews sentiment Positive 91% Neutral 5% Negative 4% Contact vendor for pricing Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Medical Practice Management / 2026 - Medical Scheduling / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Practice Mate?[Manage this product listing](https://www.g2.com/products/practice-mate-by-office-ally/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Practice Mate 4.5 (171) VS. [4.7 (830)](https://www.capterra.com/p/124769/CounSol-com/reviews/) Starting Price Contact vendor Starting Price $49.95 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (171) Ease Of Use 4.6 (528) Value For Money 4.6 (161) Value For Money 4.7 (409) Customer Service 4.5 (163) Customer Service 4.9 (483) ## Practice Mate alternatives [4.2 (340)](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars Highest Rated [4.7 (972)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (1,056)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.6 (221)](https://www.capterra.com/p/73807/BestNotes/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/210524/Practice-Mate/alternatives/) ## FAQs about Practice Mate Overview ### What problems does Practice Mate solve? Practice Mate solves the administrative burden of managing patient records, appointments, insurance billing, and payment reconciliation in separate systems. It helps solo practitioners, therapists, speech pathologists, small medical offices, and billing staff create claims, catch submission errors, correct denials, post insurance payments, verify coverage, and track outstanding accounts from one workspace. Answer based on 130 reviews Overview ### Which roles and teams benefit most from Practice Mate? Practice Mate is most used by practice owners, office managers, and billing staff overseeing daily operations, claims, and patient accounts. Behavioral health professionals, including psychologists, therapists, and social workers, use it to manage appointments and documentation, while chiropractors, physicians, physical therapists, and acupuncturists coordinate clinical scheduling and billing. Answer based on 170 reviews Overview ### What company size and industries is Practice Mate built for? Practice Mate is practice management software for small healthcare practices, with 99% of reviewers from small businesses and Mental Health Care its top industry at 43%. It supports revenue cycle management, reporting, billing, and appointment booking. Medical Practice accounts for 26% of reviewers, followed by Health, Wellness and Fitness at 17%. Answer based on 171 reviews Features and Usability ### What are the key features of Practice Mate? Practice Mate includes medical billing and claims management for submitting claims, reviewing rejections, tracking reimbursements, and correcting billing errors. Electronic payments and billing and invoicing support payment application, statements, and invoices. Patient scheduling, appointment management, and calendar management connect scheduled visits with check-in and claim submission. It also covers HIPAA Compliant. Answer based on 54 reviews Integrations ### Which third-party tools and platforms does Practice Mate integrate with? Practice Mate integrates with EHR 24/7. Answer based on 9 reviews Getting Started and Support ### How easy is it to onboard and train a team on Practice Mate? Practice Mate offers webinars, documentation, and videos to support onboarding and ongoing training. Reviewers report that staff and nontechnical users generally pick up core tasks such as scheduling and billing quickly. Administrators and teams configuring the system’s broader features may need more time, guidance, or hands-on practice during initial setup. Answer based on 23 reviews Getting Started and Support ### What customer support options does Practice Mate offer, and how do users rate the experience? Practice Mate offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe representatives as polite, helpful, and quick to resolve questions, with prompt email callbacks. However, some report long phone waits, inconsistent troubleshooting, and lengthy resolution times for software bugs or complex issues. Answer based on 72 reviews Insurance billing ### How well does Practice Mate handle insurance billing? Practice Mate makes insurance billing manageable for private practices through claim submission, payer information, payment reconciliation, and claim-status tracking. Therapists and small healthcare offices value the low overhead and helpful support, while some users find accounts receivable tracking, payment reversals, reporting, and nonparticipating payer costs harder to manage. Answer based on 65 reviews ## Who uses Practice Mate? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 2,052 Medical Practice Management reviews Capterra data shows that buyers of medical practice management software rank the following features as their top priorities: - **Practice Management** (**58%** of reviewers rated this feature as critical) - **Appointment Management** (**59%**) - **Patient Records Management** (**59%**) Practice Mate supports all three of the features reviewers rate most important: **Practice Management**, **Appointment Management**, and **Patient Records Management**. Together, these capabilities help businesses coordinate daily operations, keep scheduling organized, and maintain accurate patient information, allowing teams to deliver more efficient and consistent care. Practice Management 4.5 (17) 82.35% of 17 reviewers that rated this feature as important or highly important Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Appointment Management 4.9 (16) 81.25% of 16 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Patient Records Management 4.4 (22) 81.82% of 22 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details HIPAA Compliant 4.9 (79) 88.61% of 79 reviewers that rated this feature as important or highly important With this capability, you can trust that patient data remains secure and confidential. Reviewers appreciate the strong focus on privacy, multi-factor authentication, and consistent HIPAA compliance, which helps them meet legal requirements and avoid concerns about data breaches. Appointment Scheduling 4.8 (17) 82.35% of 17 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Claims Management 4.6 (68) 97.06% of 68 reviewers that rated this feature as important or highly important It gives you streamlined claims tracking, submission, and payment management. Reviewers indicate claims are easy to submit, monitor, and reconcile, with helpful organization and reporting. Many value electronic claim submission and the ability to quickly identify errors or rejections. Practice Mate 86 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Cancellation Management: Allow customers to cancel their subscription remotely. - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Check-in/Check-out: Track the status of assets and whether they're checked in or out - Claims Management: It gives you streamlined claims tracking, submission, and payment management. Reviewers indicate claims are easy to submit, monitor, and reconcile, with helpful organization and reporting. Many value electronic claim submission and the ability to quickly identify errors or rejections. - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - E-Prescribing: Transmit prescriptions to pharmacies electronically - EDI: Transfer of data from one computer system to another - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Reminders: Reminders sent via email - Employee Management: Track employee schedules, availability, and performance across projects and tasks - EMR/EHR: Create and securely store digital patient records - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - Faculty/Staff Management: Track and manage staff profiles, recruitment, schedules, productivity, career development and performance - For Group Therapy: For mental health professionals providing therapy to multiple patients at the same time - For Mental/Behavioral Health: For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. - For Orthopedics: Specialized software for Orthopedic practices - For Podiatrists: Intended to be used by podiatrists - For Primary Care: Designed for primary care doctors/facilities. - For Psychiatrists: Must serve psychiatrists/psychiatric practices - For Substance Abuse Therapy: For mental health professionals that specialize in substance abuse therapy/programs - For Urgent Care: Designed for urgent care/emergency facilities. - Forms Management: Store, manage and track all forms in a centralized location - Formulary Management: Determine clinically appropriate and cost-effective medications and therapies for patients - HIPAA Compliant: With this capability, you can trust that patient data remains secure and confidential. Reviewers appreciate the strong focus on privacy, multi-factor authentication, and consistent HIPAA compliance, which helps them meet legal requirements and avoid concerns about data breaches. - Historical Reporting: Information, data and reports that are being tracked over time - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Live Chat: Ability to chat online in real time - Medical Billing: Practice Mate offers you an efficient way to handle billing and payments. Users think billing is straightforward, easy to use, and helps keep accounts organized. Many appreciate error detection and the ability to integrate billing with scheduling and EHR in one place. - Medication Alerts/Warnings: Alerts/warnings for potential allergies or interactions triggered by medications - Medication History: Access to patient medication history data - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Mobile App: Access the system via a mobile application - Multi-Location: Manage and support multiple locations - Multi-Physician: Supports practices with multiple healthcare professionals - Multiple Appointment Types: The ability to choose between different appointments in a selection. - No-Show Tracking: Track and monitor patient no-show rates - Online Scheduling: Track and organize online shifts - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Questionnaires: Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Processing: Accept, record, and reconcile financial transactions - Physician Management: Track and organize physician schedules and pertinent information - Physician Scheduling: Manage physician availability and schedules - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Pre-Appointment Screening: Questionnaire for clients to answer prior to attending appointments. - Prescription Management: Prescribing, renewing, and keeping a record of the medicines given to an individual or animal - Prescription Renewal: Enables medical providers and/or patients to electronically renew existing prescriptions - Real-Time Reporting: Active reporting of data and metrics - Records Management: Ability to record, store, update, and retrieve information - Recurring Appointments: Schedule repeating appointments based on a duration of time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Room Scheduling: Reserving a room for meeting in an office or co-working space - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.4 (171) 4.4 Based on 171 reviews ## Pricing Value for money 4.6 (161) Free Version Practice Mate Custom Quote Available. It includes: - Appointment Scheduling - Patient Billing - Configurable Superbills - Patient Scheduling - Patient Ledger - Reports Value for money 4.6 (161) 4.6 Based on 161 reviews ## Integrations [ EHR 24/7](https://www.capterra.com/p/134091/EHR-24-7/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (163) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (163) 4.5 Based on 163 reviews ## User reviews Overall rating 4.5 Based on 171 reviews Filter by rating Counts reflect reviews available in this feed. 5(120) 4(36) 3(8) 2(3) 1(4) Mentioned topic Recent reviews first, then most helpful OL Owner Licensed Professional Counselor Owner Licensed Professional Counselor Used the software for: 3-5 years ### "Office Ally is Awesome!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 30, 2026 I have used it for a long time and they are always keeping up to date with all the new requirements. Pros User friendly, support is available if needed, claims are easy to file and feedback provided throughout the processing of claims. Cons Nothing negative to say, customer service is fast , respond quickly, professionally and helpful everytime! PH Physician Physician Used the software for: 3-5 years ### "Practice assistance " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 1, 2026 It is a very responsive and effective platform when You incorporate your primary diagnosis and treatment Pros Easy to navigate and effective resource of duplication of prescription It helps in understanding the different formulary Cons Pharmacy location search it does not identify the diagnosis and treatment correlation to differential diagnosis OC Owner Chiropractor Owner Chiropractor Used the software for: 1-3 years ### "Officemate" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 6, 2026 It was a good experience for the start of my clinic. It kept the overhead low and it got the job done! Pros For its value it was a great product, and it was pretty easy to use. It had a basic but good schedule. It processed insurance claims quickly and correctly. Cons The EHR did not have great templates. It required a lot of time to get notes together, especially for new patients. MA Manager Manager Used the software for: 3-5 years ### "Great for small clinics" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 10, 2026 Great overall experience. Customer service is excellent when you need them. The system offers almost everything we need. Pros We can do all that is needed from one application for our patients and it's secure and compliant. Being able to securely store and access sensitive information is great. Cons You can't always get reports exactly like you want and with that being said they are upgrading and bringing more flexibility to reports that we can customize. LC Licensed Clinical Social Worker Licensed Clinical Social Worker Used the software for: 3-5 years ### "Great asset to my business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 20, 2026 I have been overall very happy with Practice Mate over the years. Most of the times, transactions go smoothly and accurately. Thank you! Pros Practice Mate is very user-friendly! If there is any confusion at all, the Customer Service Team at Office Ally clears it up, swiftly. Cons Sometimes the transition between screens lags, and other times an insurance claim will go through more than once. This results in claims being rejected as "Duplicates," when in fact, they were inputted only once. DH Diane H. Provider Used the software for: 3-5 years ### "I would definitely recommend this to any small practice" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 19, 2026 This is an outstanding product. Cost-wise, amount of features and how often Office Ally is looking to improve its product. Pros We've been using Practice Mate for 6 years. While it started off free, they kept it free for as long as they could. Eventually it had to change and it's still very affordable. Customer support hasn't been top notch but I believe Office Ally is working on that. Technology has it's hiccups but we rarely have any issues. Our claims are generally seamless with an occasional issue because of the way payers change their standards. The features make it easy to customize the way we use them with being able to bring reports into Excel! Patients' billing statements, especially are user friendly. All in all, Office Ally's Practice Mate seems to have outstanding security with no issues that I'm aware of. Cons Practice Mate has so-so customer support as of late. The past they were much better. Lately, the people answering the requests aren't as thorough to troubleshoot questions. PH Physician Physician Used the software for: 1-3 years ### "Why I love my billing mate" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 9, 2026 Easy fast reliable efficient system has excellent library of insurance payers diagnosis codes wouldn’t switch to another system Pros Easy billing excellent value for money fast reliable system I have been using for several years and wouldn’t change Cons It is really very easy system nothing to not like here even my staff loves it computer techies can cut back on few steps eventually but I love ve it PH Physician Physician Used the software for: 3-5 years ### "Upgrade to Practice Mate with Office Ally" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 7, 2026 I have used for over 10 years and got my insurance biller to test it and now she uses it all the time as well. Pros Ease of entering and finding section I needed - easily read and organized appropriately. Cues were good as well. Cons Slow sometimes but may have been my internet or my older computer, does not happen often but occasionally HJ L. Chiropractor Used the software for: 3-5 years ### "Great low cost option for small offices. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 January 5, 2026 Overall my experience with Practice Mate has been good. I would recommend to someone who wants to ease into using EHR software. Pros I like that it has a user friendly interface. It also is integrated with Service Mate which I use on a regular basis. Cons Practice Mate can only be used while being connected to the internet. There is no offline setting. It can be an issue when the wifi connection goes down. TH Therapist Therapist Used the software for: 3-5 years ### "So far the best option out there for me for over a decade " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 5, 2026 Very very positive, got lots of guidance while learning, never felt that reps were frustrated with me questions or calls. Pros Easier to learn that most other systems I’ve used. There is a little bit of a learning curve with any new system but for me most of the system made sense immediately and the other 20% I had the hang of within 8 wks of using it. Theres a reason why I’ve been using them for the last decade. The phone support is amazing and not only helps you resolve any challenges you’re having but helps you learn how to avoid it repeating. The template for diagnosis, CPT codes, POS and modifiers are very easy to set up and saves a lot of time. No other system has been as efficient in this area. They’ve added a video library that can help you not only learn how to use the software but it’s there 24/7 when you do need to fix a mistake you made. That is a time saver as well. Cons The non par list of insurance companies can be pricy depending on how many non par insurance companies you bill. [View all Reviews](https://www.capterra.com/p/210524/Practice-Mate/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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