# Page 4 | Practice Mate Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Practice Mate the right Medical Practice Management solution for you? Explore 170 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/210524/Practice-Mate/reviews

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Practice Mate

4.5 (170)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 4 - Reviews of Practice Mate

## Showing most helpful reviews

Showing 76-100 of 170 Reviews

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Rating

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Reviewer's Role

Length of Use

Frequency of Use

PH

Patrick H.  
Owner  
Medical Practice  
Used the software for: 2+ years

### "Essential for Electronic Medical Billing "

September 16, 2023

5.0

I honestly love it! I couldn't run my business without it!

Pros

The ease of use for electronic medical billing is my favorite thing about Office Ally Practice Mate. I am able to do an entire weeks worth of medical billing in only a few minutes. Plus, adding new patients or updating existing patient charts is simple and easy.

Cons

The only thing I would change is that after you create a claim, instead of returning to the current day's calendar, I wish you could return to the date you of the claim you just created. This would be nice because I usually do all my billing at the end of the week and go from day to day. This isn't really a huge problem, it just takes my a few seconds more. Kind of a ticky-tacky complaint really.

Review Source

Response from Office Ally

September 18, 2023

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Fazal A.  
OFFICE MANAGER  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "OFFICE ALLY, a comprehensive medical practice solution"

April 26, 2022

5.0

Practice mate is great, we have used it in our medical practice for over 10 years.

Pros

Office ally is great because the practice mate is free. They will charge you nominal rates if you use some of the extra features like submitting claims, EHR, billing invoices, and a number of services that may be beneficial to a variety of different practices. Also their customer service is excellent, as well as their tutorial videos and they offer training one on one.

Cons

There are some things that could be improved on the software, but they are always improving and upgrading the software.

Review Source

iK

ilene K.  
Owner  
Insurance  
Used the software for: 2+ years

### "18+ year user and still loving it"

August 24, 2023

5.0

As the heading states, I am a user for 18+ years. I have grown with the improvements of Practice Mate. They have been a consistently great company. The only people I have seen or heard complain are those that tend to complain no matter what. Whereas I can see the value of a good product and respect the fact that technology has its ups and downs all around.

Pros

Office Ally's Practice Mate is comprised of professionals that care about the end user, the medical professional and billing staff. They constantly evaluate its effectiveness and aim towards complete satisfaction. It is a cost effective way to submit claims, obtain claims status and reconcile accounts for the small medical practices that I work with. Customer service assistance utilizes remote access to better understand questions and concerns.

Cons

I really don't have any complaints or cons. It would be a typical issue that any product could have, occasional slow server, down for system maintenance, etc. Nothing that is disruptive to my workflow. I use it for a solid 40 hours per week, if not more.

Reason for choosing Practice Mate

I started using Office Ally and quickly switched over to Practice Mate because of the additional features to reconcile claims and prepare patients' Billing Statements. I chose Office Ally/Practice Mate because it was the product that the majority of billers used with my Billers Association.

Review Source

Response from Office Ally

August 25, 2023

Thank you Ilene for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience. If you are interested, please reach out to me.

PS

Patricia S.  
Mental Health Therapist  
Mental Health Care  
Used the software for: 6-12 months

### "A lot for your money"

August 25, 2023

5.0

Overall, I like the program- it does what I need, and my biller uses it- so we are all on the same page. It schedules, bills, files claims and creates reports all for a very affordable fee.

Pros

I like that the scheduling, billing and insurance claim filing is all in one program. As I learned my way around the program, I found I liked it more and more. I have utilized the Patient Ally portal for my patients, and had some of my forms put into electronic form so that patients have the option to fill out registration paperwork online. This has been such a nice feature. Patients use this to schedule their own appointments as well.

Cons

The video appointment- virtual appointment feature is non functional for me. And it sends an email to my patients in the middle of the night with a link for our appointment which is their link-- however, it doesn't work-- I use Doxy in place of this feature, but its confusing for my new virtual patients to get the email from Office Ally and then it doesn't work.

Review Source

Response from Office Ally

August 28, 2023

Thank you Patricia for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

SM

Sarah M.  
Psychotherapist  
Mental Health Care  
Used the software for: 2+ years

### "thank you practice mate"

October 5, 2023

4.0

I appreciate it.

Pros

It is user friendly -- the practice videos are great and very helpful in setting things up-- once everything is set up, it flows pretty easily.

Cons

When there is a problem, it is a lot to sort out, but that is often with the insurance company, not practice mate.

Reason for choosing Practice Mate

It came to me first and it works.

Review Source

Response from Office Ally

October 16, 2023

Thank you for the complimentary review. We am very glad that you are enjoying the product. We would like to highlight a few of our customers whose usage of Office Ally products have positively impacted their healthcare practice. We plan to create one or more case studies or testimonials that can be publicly accessible on our website. If you are willing to talk to us about your experience and be considered for highlight, visit https://info.officeally.com/case-study-testimonial-interest to complete an online form. I will then get in touch to schedule a suitable time for a phone discussion.

AF

Angela F.  
Office Manager  
Mental Health Care  
Used the software for: 2+ years

### "Practice Mate is a very useful tool."

September 26, 2023

5.0

My overall experience has been good.

Pros

I appreciate the scheduling features and ability to have patients fill out intake documents online and keep them in their patient record. It also makes filing claims and tracking payments/accounts a breeze. I have found their customer service to be good and their scheduled training sessions to be Extremely helpful, especially in the areas of accounting and filing secondary claims.

Cons

Unfortunately I do not receive an alert that I have a new message in the patient portal so I have to remember to check many times through out my busy day. Also, there is no way for me to securely send messages with attachments to others in our practice- only to patients.

Review Source

Response from Office Ally

September 28, 2023

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

JW

Jennifer W.  
Account Manager  
Accounting  
Used the software for: 1-2 years

### "A worthwhile product"

September 18, 2023

5.0

Overall, I find it very easy and helpful to use this product. I really like the reports I can pull for doctors when needed.

Pros

I like the ease with which I can change claims from active to wherever I need to place the claim during different processes. Since I work with denied claims often, it helps me to prioritize the claim according to the phase it is in - i.e. appeal, ready for claim, claim created primary, etc.

Cons

I feel like there could be a little better toggling from one screen to the next. For example, when I need to find a payment ID, it would be nice to have a one-click feature from the patient's billing history rather than having to copy and paste it into accounting.

Review Source

PC

Paul C.  
Mental Health Counselor  
Mental Health Care  
Used the software for: 2+ years

### "Practice Mate Review"

September 29, 2023

5.0

excellent

Pros

I can easily do my own billing at almost no cost

Cons

none

Review Source

Response from Office Ally

October 3, 2023

Thank you for the complimentary review. We am very glad that you are enjoying the product. We would like to highlight a few of our customers whose usage of Office Ally products have positively impacted their healthcare practice. We plan to create one or more case studies or testimonials that can be publicly accessible on our website. If you are willing to talk to us about your experience and be considered for highlight, visit https://share.hsforms.com/1p2G3uhOLRIifEl31I6kpQwdj9wf to complete an online form. I will then get in touch to schedule a suitable time for a phone discussion.

MM

Mona M.  
CEO  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Using Practice Mate"

September 12, 2023

5.0

Good experience.

Pros

It's easy to use and has a lot of features that other software companies bill for as modules making your monthly cost higher than it needs to be. Easier to set up the ERA's and it's a great clearinghouse if that's all you need.

Cons

I honestly don't know what to say here.

Reason for choosing Practice Mate

Simple is better in a chaotic industry. It does exactly what is should do and does it well. Very little unannounced down time. The cost is normally a shock to providers, because they don't believe something this reasonable can work so well. We always tell them to start out with Office Ally/Practice Mate and change if it doesn't meet your needs. No one ever changes.

Review Source

Response from Office Ally

September 13, 2023

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

CM

Carrie M.  
Clinical Psychologist  
Mental Health Care  
Used the software for: 2+ years

### "Use of Practice Mate for Electronic Billing in a clinical psychology private practice. "

September 25, 2023

5.0

Excellent. No complaints. Highly recommend.

Pros

Customer service is exceptional at trouble shooting claims that fail to process for remittance. Professionalism, knowledge and competence of office ally staff.

Cons

It is impossible to ascertain why claims are not accepted by payors and always requires time to contact an office ally service representatives to understand why and how behavioral healthcarecompanies have changed the information they want submitted on claims- however it is farpreferable to speak to office ally representatives than to try and get information from the behavioralhealth companies who routinely give misinformation or are unable to troubleshoot.

Review Source

Response from Office Ally

September 26, 2023

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

GG

Gabrielle G.  
Billing Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Practice Mate is Great!"

September 12, 2023

4.0

Excellent experience -no problems that I can think of -super affordable for providers.

Pros

Work flow makes sense, easy to pull up and filter specific information on demand. Super easy adding a new patient and CPT/ICD10 base template awesome! Fast and easy to create and submit claims. ERAs awesome for payment posting. Interface with Office Ally clearinghouse is seamless and never fails me. Easy to add new rendering providers, billing providers, facilities, payors, etc. OA/PM customer service is awesome; timely and dependable -and they always face my issue head on, then fix it.

Cons

Some of the canned reports don't seem to work. I would like to be able to create/tailor reports to my liking, i.e. pull up exactly what data I want, and/or to be able to run whatever my providers want, with the details they want/need.

Reason for choosing Practice Mate

Because it is affordable and serves my business needs.

Review Source

Response from Office Ally

September 13, 2023

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

VR

Verified Reviewer  
Physical Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Easy Clearinghouse"

September 21, 2023

5.0

Makes sending claims and getting reimbursements very easy and effective.

Pros

I use Practice Mate as a clearing house for my medical billing. It is easy to set up patient files, submit claims, and reconcile payments.

Cons

I wish there was a notification of missing payments after a certain amount of time, like 60 days.

Reason for choosing Practice Mate

Able to use just the clearinghouse aspect instead of a full EMR to keep cost down while I was starting up.

Review Source

Response from Office Ally

September 22, 2023

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

TB

Tory B.  
Licensed Marriage and Family Therapist  
Mental Health Care  
Used the software for: 2+ years

### "Practice Mate Review"

September 12, 2023

5.0

Using Practice Mate is an integral part if my business running smoothly!

Pros

Helps keep important information organized and is easy and simple to use.

Cons

Lots of clicks to get simple tasks completed

Reason for choosing Practice Mate

Colleagues recommended this product

Review Source

Response from Office Ally

September 13, 2023

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

KK

Kristy K.  
Clinician  
Hospital & Health Care  
Used the software for: 2+ years

### "Important tool for my practice. "

September 21, 2023

5.0

Using Practice Mate makes my administrative tasks easy. Billing and scheduling, client management.

Pros

The ease of use with calendar and billing

Cons

would be great to have access to BIRP format notes in clients files with drop down options to make note writing easy

Reason for choosing Practice Mate

Was told about this product. Tried it and haven’t looked for anything else.

Review Source

Response from Office Ally

September 22, 2023

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

RP

Regina P.  
Mental Health Counselor  
Mental Health Care  
Used the software for: 2+ years

### "All in One Service"

August 25, 2023

5.0

I have been a happy customer since 2017 and have recommended Practice Mate to colleagues.

Pros

I enjoy the ease of navigating from tab to tab, the ability to scan and store documents, and the seamless transmission of claims.

Cons

The posting of payments could be streamlined.

Reason for choosing Practice Mate

The price and product were a good fit.

Review Source

Response from Office Ally

August 28, 2023

Thank you Regina for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

VM

Vicky M.  
Billing  
Mental Health Care  
Used the software for: 2+ years

### "You get what you pay for."

June 3, 2021

3.0

It's okay, works decent for small practices, I use it for my billing business of over 30 individual providers.

Pros

It's cheap and I have been using it for years so I know how to get around in it. Although it is not as cheap as it used to be and I am contemplating moving to a different system due to the expense growing. For what I pay monthly, I could be on a much better system.

Cons

Clumsy features. Auto posting is not great. Would love to see the visit, the subsequent claim, the eob all in the patient file. The aging report is horrendous. The collection report is closer but still a mess.

Reason for choosing Practice Mate

Cheap and my provider picked it.

Review Source

jK

james K.  
PRESIDENT  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Intuitive Comprehensive EHR and Practice Management Solution "

September 26, 2023

5.0

Ten plus years of experience with Office Ally with only a handful of hiccups. Definitely on par if not better than much more costly systems like Epic!

Pros

Cloud based solutions catering efficiency and cost mitigation.

Cons

As with all Cloud systems, we are at the mercy of network connections.

Review Source

Response from Office Ally

September 28, 2023

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

DB

Diane B.  
Provider  
Mental Health Care  
Used the software for: 2+ years

### "Would never use another billing service"

August 27, 2023

5.0

I learned gradually, and do individual tutoring, which got me started. Gradually, I do all functions from scheduling to claims production, and account management with statements. I would have way more overhead if I could not have learned of this program.

Pros

I've been using Practice Mate since 2009, and can't imagine using a billing service for my lone provider billing needs.

Cons

It has gotten really big, and I'm not sure it would be easy to learn all features. I joined when it was still small, and felt managable. I stopped looking for answers in the users manual because it is so big and detailed I get lost in the terminology. So, I just fill out a help ticket, and wait for the answer.

Reason for choosing Practice Mate

Zero cost to me in 2009.

Review Source

Response from Office Ally

August 28, 2023

Thank you Diane for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

JT

Jessica T.  
Physical Therapist  
Medical Practice  
Used the software for: 1-2 years

### "Good functionality at a good price"

August 24, 2023

5.0

Pros

Ease of use once familar with software. Good support, and follow up.

Cons

Difficulty getting EDIs for some payors including Medicare.

Reason for choosing Practice Mate

As a solo practice, I needed a billing software but not a big EHR

Review Source

Response from Office Ally

August 25, 2023

Thank you Jessica for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience. If you are interested, please reach out to me.

TN

Tammy N.  
LPC  
Mental Health Care  
Used the software for: 2+ years

### "Great program for mental health practice!"

September 12, 2023

4.0

Overall, I really like it and have used it at two practices.

Pros

I love the ease of scheduling appointments and checking clients in so that it can be easily and directly billed.

Cons

I don't like the fact that all the practitioners can see each others reports. So if we all have access to our own reports, we have access to all other providers as well.

Review Source

Response from Office Ally

September 13, 2023

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

DK

Debbie K.  
Clinical Director  
Mental Health Care  
Used the software for: 2+ years

### "Office Ally for Group Practices"

June 7, 2021

4.0

It's a vast improvement over other services we've used. We don't use all the features available as some are not as cost efficient for smaller client populations. It has eased many of our processes, such as insurance eligibility and billing.

Pros

It's easy to learn and navigate for clinicians responsible for scheduling their own clients or for administrative staff to coordinate between clinicians and clients.

Cons

Sometimes the system is a bit slow to respond to commands and sometimes a user needs to go all the way through a process again vs using the back button to enter a new search.

Review Source

SR

Samuel R.  
Director  
Mental Health Care  
Used the software for: 2+ years

### "Practice Mate Adaptability "

August 25, 2023

4.0

The scheduling, the electronic prescribing, and the billing are facilitated by Practice Mate.

Pros

Ease of use and it meets HIPA requirements in order to carry on electronic prescriptions and medical insurance billing.

Cons

There is some difficulty in adapting and personalizing the program to be used as the only medical record.

Review Source

Response from Office Ally

August 25, 2023

Thank you Samuel for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience. If you are interested, please reach out to me.

JM

Jessica M.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great low cost software"

November 9, 2022

4.0

overall I have a good experience using this software mostly for clearing house and billing purposes.

Pros

I like that this is a web based program and not a server software your computer has to harbor. Its low in cost in comparison to other clearhouses.

Cons

patient inability to schedule online is not great, and it takes a lot of clicks to do simple tasks.

Alternatives considered

[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)

Reason for choosing Practice Mate

Billing services with ChiroTouch were too expensive and not yet well integrates with their new CT Cloud site.

Review Source

DP

Dharmesh P.  
Physical therapist  
Medical Practice  
Used the software for: 2+ years

### "Best practice management software use"

September 19, 2023

5.0

Been using this software since office opened 23 years ago.

Pros

Ease of use. Serves the purpose for my practice

Cons

Can have more colors in appointment page setting. Categorize based on the colors.More info when hovering a mouse over an appointment.

Reason for choosing Practice Mate

No charge for online claims submission.Software with more capabilities

Review Source

Response from Office Ally

September 19, 2023

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

ES

Elizabeth S.  
Psychologist  
Mental Health Care  
Used the software for: 2+ years

### "Most serious thing to consider when starting with Office Ally/Practice Mate as a Mental Health Professional"

November 21, 2018

3.0

Pros

I've used Office Ally for over 10 years, and in the early years it has worked very well for me, however, if I knew what I know about Office Ally now, I would not have started using it.

Cons

In the last several years, there have been more mistakes made by practice mate, claims that appear to have been submitted that were not. Fortunately, the Office Ally Tech support is usually very helpful when I call them, although in this case of some claims not going through, that issue has still not been resolved. The biggest issue however, that I would urge users of Practice Mate to consider, is if you use this program to write notes, at some point in time, if you ever want to stop using Practice Mate, you will not have easy access to these notes. I was told that there is no easy way of downloading or printing these notes. You have to go into each session, and cut and paste each note onto another document. If you don't want to go through this trouble, and for me it would be thousands of notes I would have to cut and paste, it effectively locks you into using Practice Mate, and almost impossible to shift over to another billing software program. You can export patient demographic information to other programs, but notes cannot be exported. If I had known this when I started with Office Ally, I would not have started. Hopefully Office Ally will fix this problem which could easily dissuade users from wanting to sign on.

Review Source

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