# Page 6 | Practice Mate Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is Practice Mate the right Medical Practice Management solution for you? Explore 170 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/210524/Practice-Mate/reviews

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Practice Mate

4.5 (170)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 6 - Reviews of Practice Mate

## Showing most helpful reviews

Showing 126-150 of 170 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MMM

Mary Ma M.  
Acupuncturist  
Alternative Medicine  
Used the software for: 2+ years

### "owner"

September 26, 2023

5.0

Pros

Accounting is very easy to use. Very helpful to manage the payment

Cons

EHR. We are the Acupuncture clinic. EHR does not meet our need

Review Source

Response from Office Ally

September 27, 2023

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

AR

Amanda R.  
OFFICE MANAGER  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "review of office ally"

March 3, 2023

4.0

It was good when we where starting out but as we grew, we needed more

Pros

The scheduler was easy to use. Reading and writing notes was easy

Cons

Billing was difficult and lengthy. Did not have a place for authorizations etc.

Review Source

RB

Rusty B.  
OT; Owner  
Hospital & Health Care  
Used the software for: 1-2 years

### "simple fixes could make a world of difference"

February 3, 2020

4.0

Our experience with other softwares have been AWFUL so this one has been a blessing. I feel that there are seemingly minor adjustments that could be addressed that would make this DREAMY. If only I could get someone to hear me!!!

Pros

I love that we can color code our schedules to differentiate b/w OT/ST

Cons

Needed fixes: Make daily schedule show only therapists working that day visible; Allow schedule to drag L/R for view of all treating therapists that entire day at once

Reason for choosing Practice Mate

the scheduling features

Review Source

AG

Anna G.  
physician  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "sharing"

September 26, 2023

4.0

meets by basic needs

Pros

cost, availability, assess and use by many colleagues

Cons

not very comprehensive or easy to use. Search mechanism is not quite sofisticated

Review Source

Response from Office Ally

September 27, 2023

Thank you for the review. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

LP

Lynda P.  
Owner counselor  
Mental Health Care  
Used the software for: 2+ years

### "Ease of use and full capacity to help with readily available personal who address any question. "

September 20, 2023

5.0

Amazing platform and I have recommended it to other providers

Pros

The claim and session options are easy to use

Cons

There is nothing I dislike about practice mate

Reason for choosing Practice Mate

Previous clinic I worked at used it

Review Source

Response from Office Ally

September 27, 2023

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

EL

Evelyn L.  
Medical Billing  
Medical Practice  
Used the software for: 2+ years

### "Friendly User"

September 21, 2023

5.0

great program and great tech support

Pros

easy to use and great customer service and technical support very helpful

Cons

everything is easy to use staff is helpfull

Reason for choosing Practice Mate

User friendly

Review Source

Response from Office Ally

September 22, 2023

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

LW

Lisa W.  
Biller  
Medical Practice  
Used the software for: 2+ years

### "Review"

September 18, 2023

5.0

Good

Pros

Ease of use,great support, hardly ever down

Cons

Limited date range in reports. Need to lengthen to a year.

Reason for choosing Practice Mate

Have used it for more than 15years

Review Source

Response from Office Ally

September 19, 2023

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

LP

Lucy P.  
Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Practioner "

September 18, 2023

5.0

Positive - but how do I pay my bill with you?

Pros

Meets my needs to input claims and keep track of patients

Cons

Not knowing which insurance companies are covered and which are not

Reason for choosing Practice Mate

Friend recommended it

Review Source

Response from Office Ally

September 19, 2023

Thank you for the review. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

SE

Sylvia E.  
Billing  
Medical Practice  
Used the software for: 2+ years

### "Using Practice Mate"

September 24, 2023

5.0

I've been using Practice Mate for 5+ years and love everything about it. No complaints and the support team is 99% available when needed or if you leave a message to contact you they call back within 24 hours.

Pros

Easy to use and understand. Reports and entering information into Practice Mate and EMR

Cons

Some of the reports are a little hard to run but are easy to use and understand

Review Source

Response from Office Ally

September 26, 2023

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

cC

cathy C.  
biller  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Practice Mate-Great for the smaller clinic"

December 28, 2020

5.0

I love this program. Easy to learn and use. Multiple people can use it at once. Web based and can be used remotely. Customer service is knowledgeable but long wait times . I would recommend for clinics with 1-4 providers.

Pros

My familiarity with the product. Been using it for almost 20 years. It is very user friendly, easy to navigate and can be used by more than one person at at time. Auto posting feature is sufficient. Claims scrubber helps to create clean claims. No cost for support staff user accounts

Cons

Statement feature is decent except the way the statements are formatted is only semi professional, only in Black and White and no lines to separate visits.

Review Source

AG

Allen G.  
Medical Biller  
Medical Practice  
Used the software for: 6-12 months

### "Review About Practice Mate"

August 25, 2023

5.0

I have been working on that software about last 9 months and this is my best life experience so far.

Pros

This Software is very user friendly and easily accessible.

Cons

To be honest, there is no such thing as I can't understand properly.

Review Source

Response from Office Ally

August 28, 2023

Thank you Allen for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Keith C.  
Clinical Director  
Medical Practice  
Used the software for: Less than 6 months

### "Works great, very inexpensive"

February 11, 2021

5.0

Office Ally provides great customer service. Their tools are easy to use and either free or inexpensive. Highly recommend!

Pros

I use EHR 24/7 along with Practice Mate. The systems talk to each other and make coding and billing easy. We use a billing company, and they submit the claims and follow things through to the end for us. It's a very simple process. With Practice Mate, you can bill participating and non-participating providers through their system, and it's all free! The only time you have to pay is if more than half of your submitted claims for the month are non-participating, but even then it only costs $35 for the month, regardless of how many claims are submitted. It's a great deal.

Cons

We are still pretty new to the system, but to this point we haven't had any problems. I'm excited to get things rolling.

Review Source

JA

Julie A.  
psychologist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Cheaper when self pay"

August 29, 2023

5.0

Been with them since free. Paying for the few patients I had before retiring was extreme.

Pros

Keeps track of patients schedules and usually is in service

Cons

Too costly once one retires. Cannot retrieve the data easily .

Reason for choosing Practice Mate

It was free

Review Source

FA

Faizan A.  
Assistant Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "Claim creation to submission "

September 4, 2022

4.0

We are very happy with practice-mate journeys they create easy step to verify benefits from Part A to part D to skilled nursing to Home health

Pros

As per my experience in production this is very easy software for beginners easy to book a appointment to claim creation every step is too easy

Cons

Best part of this software is you don’t need a strong internet speed connection it’s will work fine even on slow speed connection

Review Source

AW

Abby W.  
APRN  
Medical Practice  
Used the software for: Less than 6 months

### "affordable and game changer"

September 27, 2023

5.0

Exceptional!

Pros

I like the ease of use of the practice mate. I can see what my biller is doing and i can audit my biller and billing easily. Affordable!!!!

Cons

At this time, I do not have complaints about office ally and any of their their products that i use.

Reason for choosing Practice Mate

Price

Review Source

Response from Office Ally

October 4, 2023

Thank you for the complimentary review. We am very glad that you are enjoying the product. We would like to highlight a few of our customers whose usage of Office Ally products have positively impacted their healthcare practice. We plan to create one or more case studies or testimonials that can be publicly accessible on our website. If you are willing to talk to us about your experience and be considered for highlight, visit https://share.hsforms.com/1p2G3uhOLRIifEl31I6kpQwdj9wf to complete an online form. I will then get in touch to schedule a suitable time for a phone discussion.

lF

laura F.  
therapist, owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great for submitting claims and excellent customer service"

January 5, 2023

5.0

Cost effective, easy to use, good customer service

Pros

easy to use- has a "claim fix" tab that lets me fix problem claims quickly

Cons

Not much flexibility in mental health EHR templates

Reason for choosing Practice Mate

I was paying a biller who used it so I took it over and used it myself

Review Source

GH

Gwen H.  
Office Manager  
Medical Practice  
Used the software for: 6-12 months

### "Good Software"

July 18, 2021

4.0

Overall this is good software. Just a few things I would change to make it much better.

Pros

Overall I think this is a good EMR and Billing Software. I like the fact that you can upload multiple documents at once and entering patient visits and claims are very easy.

Cons

I’m not thrilled with the Billing side of the software. You have to sign into the Service section the send corrected claims and etc. I think we should be able to do it all in Practice Mate.

Review Source

KN

Karin N.  
licensed acupuncturist  
Alternative Medicine  
Used the software for: 2+ years

### "Highly Recommend!"

December 3, 2020

5.0

It was easy to set up and it's been a breeze to use. Any time I need help I am able to get a person on the phone in no time.

Pros

I've been using Practice Mate for many years, since I quit paying somebody to do my billing for me. It keeps track of everything

Cons

I don't have any complaints, I use this for billing insurance, patient information and billing patients.

Review Source

mC

mabelin C.  
Billing care coordinator  
Hospital & Health Care  
Used the software for: 2+ years

### "Super straight foward"

June 27, 2022

5.0

Pros

super straight forward and easy to navigate

Cons

too many selections to navigate to a specific option

Review Source

JP

Joann P.  
Owner/Psychiatric Mental Health Nurse Practitioner  
Mental Health Care  
Used the software for: Less than 6 months

### "Office Ally"

September 18, 2023

5.0

Easier billing, increased revenue

Pros

Office Ally has an ease of use. This is a new practice and we have switched from another software that was not as user friendly.

Cons

At this time, the biller does not find there are any cons to using Office Ally

Review Source

CP

Carol P.  
Office Manager  
Medical Practice  
Used the software for: 1-2 years

### "Good Value"

January 21, 2019

4.0

If you are a smaller practice, this should work good for you especially with the low price.

Pros

Does all your billing and scheduling. Very rarely have issues with denied claims. Catches mistakes we make before being sent out. Low cost. Does phone, text, and email reminders.

Cons

Can't manually send out text reminders. Can't link reminder system to a phone number, uses a random phone number. A little bit of a learning curve and sometimes slow loading pages. System can't hold large files. Only will show 100 patients, have to deactivate patients to see the full list. The program needs work, but they have been updating it.

Review Source

JC

Jessica C.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "Super ease and fast do to our billing."

July 14, 2017

4.0

Will continue billing though Practice Mate, we love it for our office...gets claims our fast and payment to us fast

Pros

How everything can be saved for billing and makes it go so much smoother, easy to add patients and easy to submit claims. Claims are processed very quickly!

Cons

Sometimes the billing shows a claim went successfully through, but then the insurance claim will say they never received a claim for a particular date of service. Has happened a lot.

Review Source

MF

Melissa F.  
Owner  
Mental Health Care  
Used the software for: 2+ years

### "Great Program!"

March 9, 2017

4.0

Pros

Access To help and software is very intuitive. Overall it's a great program with many great features.

Cons

Billing portion is not so great. And prescribing medication is not an option. I had many problems with checking eligibility as well.

Review Source

PS

Phil S.  
Owner  
Mental Health Care  
Used the software for: 2+ years

### "Fantastic Calendaring and connection to Office Ally for insurance processing"

May 16, 2018

5.0

Pros

I have used this service for nearly 8 years and have loved it for the calendar and insurance processing for insurance claims for my patients and clients.

Cons

They recently changed to charge for certain insurance companies an extra fee which has made the service more expensive than it was for the original 7 years. I am considering moving all this over to TherapyNotes to submit my insurance claims because I am a small practice.

Review Source

TL

Ted L.  
Chiropractor  
Medical Practice  
Used the software for: 2+ years

### "Medisoft scheduling review"

February 1, 2019

4.0

Overall a solid product. Recommended.

Pros

I like that it's easy to customize your patient schedule with several views (daily, weekly, monthly) and you can add multiple columns per day to clarify patient visits among several providers.

Cons

I have had a several issues where the program freezes and crashes my computer, but I'm not sure if that's a hardware or software issue.

Review Source

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