# Page 7 | Practice Mate Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is Practice Mate the right Medical Practice Management solution for you? Explore 170 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/210524/Practice-Mate/reviews

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Practice Mate

4.5 (170)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 7 - Reviews of Practice Mate

## Showing most helpful reviews

Showing 151-170 of 170 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SL

Sierra L.  
Chiropractic physician  
Hospital & Health Care  
Used the software for: 1-2 years

### "Helpful for now, not my forever software"

June 24, 2023

4.0

Pros

The pricing is honestly fair for use as a clearinghouse though I am bitter that I have to pay a clearinghouse at all.

Cons

It is not the most modern or user friendly. Confusing navigation and terminology (but that is also a general healthcare/insurance issue, too). Canceling is a pain. Changing staff is a pain.

Review Source

RS

Rebecca S.  
Owner and lead therapist  
Mental Health Care  
Used the software for: 2+ years

### "Great deal in therapy software"

April 14, 2017

4.0

Pros

I like the ease of filing insurance, keeping up with client information and the reminder service. It was been a huge help that didn't hurt our bottom line.

Cons

Getting charged for an excess of Claims for a particular insurance provider. The software isn't always smooth to operate. It seems a little dated.

Review Source

CG

Carri G.  
Medical Biller  
Medical Practice  
Used the software for: 1-2 years

### "Nice little program"

May 19, 2020

4.0

It a decent experience. I need more time on it. But for the price, it certainly gets the job done. The support is really good. It just doesn't have all the bells and whistles but they are adding more. i would take a look at it with questions if you know what you are looking for. You might be pleasantly surprised.

Pros

I love that it is almost free. We pay $35 for the clearing house and the PM. Its another $29.95 per doc for the EHR.

Cons

It is somewhat confusing. I feel like I go in circles. But I may not have used it enough. It does work though to get claims out and organize payments and rports'

Reason for choosing Practice Mate

The price for sure.

Review Source

HC

Heather C.  
office manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Office ally LOVE ! "

July 17, 2019

5.0

Pros

very easy to use - if not support is right around the corner ! - Very detailed

Cons

I have had times logging in that were tough when working remotely - but could be a ME problem !

Review Source

MS

Michelle S.  
President/CEO  
Medical Practice  
Used the software for: 1-2 years

### "Constant Server Issues"

June 27, 2017

3.0

Office Ally really needs to add and upgrade servers to meet the demands of its customers.

Pros

Low cost and intuitive system with features including interfaces with labs and imaging. Easy to use scheduling and EMR.

Cons

Consistently slow, and often completely unresponsive for long periods of time throughout the day. At peak times, the system experiences even more of a slow down.

Review Source

KW

Kolby W.  
Owner  
Medical Practice  
Used the software for: 2+ years

### "Great Software for starting out"

March 8, 2017

5.0

We have been using this for the past 2 years. It is extremely user friendly and great for a start up practice that is trying to save time and money.

Review Source

DS

Dalite S.  
Owner/operator, Licensed Acupuncturst  
Medical Practice  
Used the software for: 1-2 years

### "Has not worked as a whole system up to our expectations"

May 18, 2017

2.0

Pros

The system has billing capabilities, that's all.

Cons

Not user friendly with scheduling when there is more than one provider Will frequently get kicked out of the system and notes are not saved Poor follow up with customer service Terrible experience with Reminder Mate

Review Source

HP

Holly P.  
Manager  
Medical Practice  
Used the software for: 6-12 months

### "Very functional"

October 17, 2019

5.0

This is a quality product.

Pros

It will do anything I need to do - and the tech support is awesome.

Cons

Its not pretty and slightly difficult to learn.

Reason for choosing Practice Mate

Inexpensive yet functional

Review Source

CD

Christine D.  
Clinical Psychologist  
Mental Health Care  
Used the software for: 6-12 months

### "Good software for a small medical office"

August 24, 2018

4.0

Pros

I like that this is a one stop shop for my small practice. It is great to be able to schedule, bill, take payments, make appointments and keep charts in one spot!

Cons

I don't like that there are a limit amount of notes. It was also a bit of a learning curve to get up and running.

Review Source

AW

Andrea W.  
Owner, Nurse Practitioner  
Mental Health Care  
Used the software for: Less than 6 months

### "Poor service, get ready for the run around!"

April 20, 2017

1.0

Pros

It's cheap. The word cheap here represents all facets -- price, functionality, non-existent customer service. You get what you pay for.

Cons

\- You have to sign up for each 'program' individually. - The programs don't communicate with each other. - While signing up for each program individually, you have to fax sheets. You will do this multiple times, have someone tell you they never got it, then give up and get another EHR. Then, they magically find your fax after 2 weeks, sign you up and send you a bill. - While you are trying to sign up for everything, you will work with an awesome person with the payment processing/credit swiper who will sign you up and give you a good deal. However, once you give up on OfficeAlly and go with another EHR, the credit card people are rude and try to charge you a penalty for canceling your contract. - As for functionality -- it's bare bones, lots of searching for what you want/need. - Did I mention the down time?? - Ugh - stay away!

Review Source

DD

Diana D.  
Owner  
Medical Practice  
Used the software for: 1-2 years

### "Nice but limited!"

August 16, 2016

3.0

Pros

Price.They provide a clearinghouse.A one stop for everything needed.Training readily available.

Cons

Functionality/ Limitations. Customization's for superbil and more.. Accounting for payments.. Flowing from one section to another. Eligibility checks .Patient data profile.

Review Source

CT

Christine T.  
Licensed Clinical Social Worker  
Mental Health Care  
Used the software for: Less than 6 months

### "Easy to use"

September 12, 2023

5.0

Overall, Practice Mate keeps billing organized.

Pros

Practice Mate is easy to use, cost-effective, and valuable for my therapy practice.

Cons

All features are logical and efficient, so I have no cons.

Review Source

Response from Office Ally

September 13, 2023

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

IM

Ignacio M.  
Biller Assistant  
Medical Practice  
Used the software for: Less than 6 months

### "Practice Mate Review"

November 17, 2016

2.0

It is so difficult to deal with this program. It seems like the creators just stacked amounts of data creating a horrific, time wasting, not biller friendly program. On many occasions, I've called to get help. Depending on who I get, I'll get just enough of the information to calm me down, and I usually have to call again to suck out more. If I need an "Expert" it's it's usually a wait of 2-5 days. Seriously, who has time to wait? On top of that, the system is always crashing, and extremely slow. Nothing seems to be easy about this program.

Pros

I can send an email message to the doctors.

Cons

Where do I begin.... There's not enough space or time.

Review Source

JH

James H.  
President  
Medical Practice  
Used the software for: Less than 6 months

### "OfficeAlly"

November 8, 2016

2.0

OfficeAlly takes inordinate time to use. There are not many fast ways to do anything. It is the opposite of the iPhone in that Apple dynamically removes the clutter when they improve features... OfficeAlly just seems to add features that have led to a overburdened, bogged down, convulted practice management software system.

Pros

Cheap monthly fee. They have their own clearing house. Some MU/PQRS features.

Cons

Slow. Much down time. No batch billing. EMR and Practice Mate back and forth activity wastes time.

Review Source

MW

Mark W.  
Executive Director  
Mental Health Care  
Used the software for: 1-2 years

### "Not Designed For Mental Health"

April 14, 2017

3.0

I found it somewhat awkward in design.

Pros

It provides an efficient clearing house for billing. The technical staff does attempt to assist your needs.

Cons

This software is not suited for mental health documentation. It is designed for medical offices. It lacks flexibility.

Review Source

YE

Yessenia E.  
Office Manager  
Medical Practice  
Used the software for: 6-12 months

### "Awesome Service"

May 8, 2017

5.0

Love the service and it's helped a lot with the business.

Pros

Easy to track claims. I love how there is a calendar that helps you understand when claims were submitted and when they were rejected.

Cons

A little hard to read rejected or processed claims. There needs to be some sort of portal.I'd like to see a list of all the claims.

Review Source

HA

Holly A.  
Licensed Clinical Social Worker  
Mental Health Care  
Used the software for: 2+ years

### "Easy to use."

September 12, 2017

5.0

Have utilized it for years and love it.

Pros

Love that there is no fee associated with electronic claims for a small practice. Easy to use and track. Really have had a great experience with the experience and ease of using this system.

Review Source

JR

Jesus R.  
MA  
Medical Practice  
Used the software for: 2+ years

### "Amazing billing set up"

September 25, 2018

5.0

Pros

It's real easy to do billing here. Everything is well organized and I love how it connects to EHR. It makes it easy to look up patients information and uploads without having to switch over to EHR.

Cons

Sometimes I still get lost here. A better layout for all the tabs and functions could be implemented, but the way it is right now isn't too bad.

Review Source

JJ

Jan J.  
  
Medical Practice  
Used the software for:

### "Solo Practitioner"

February 27, 2015

4.0

Pros

It's free. Support is readily available. Once you have everything set up, submitting a claim is quick.

Cons

Some things are cumbersome to set up correctly, and the site isn't set up to easily find some things.

Review Source

MS

Michael S.  
Doctor  
Medical Practice  
Used the software for: Less than 6 months

### "Takes forever to move between schedule and exam records "

July 18, 2016

1.0

Pros

Inexpensive, when many EHR systems cost tens of thousands of dollars

Cons

Takes about fifteen minutes to simply find a patient on the schedule and sign off on the exam notes.

Review Source

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