--- title: "IDX Broker Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about IDX Broker Software - reviews, pricing plans, popular comparisons to other Real Estate Agency products and more." source_url: "https://www.capterra.com/p/210528/IDX-Broker/" page_type: "product" language: "en" --- # IDX Broker Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) IDX Broker ## What is IDX Broker? IDX, LLC is nationally known as a leading provider of real estate search applications. IDX provides integrated IDX software, customizable listing search utilities & lead management tools for real estate based websites. IDX also provides an integrated WordPress widget for use in WordPress based blogs & websites. The entire suite of real estate software available from IDX is easy to manage & maintain & helps real estate professionals display real estate data regardless of their technical ability. ## What is IDX Broker used for? [Real Estate Agency](https://www.capterra.com/real-estate-agency-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $55 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### IDX Broker 3.2 (13) VS. [4.6 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price $55 Per User, Per Month Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.3 (13) Ease Of Use 4.5 (118) Value For Money 3.4 (13) Value For Money 4.3 (105) Customer Service 2.9 (12) Customer Service 4.4 (113) ## IDX Broker alternatives [Gestim](https://www.capterra.com/p/10017947/Gestim/) [4.7 (118)](https://www.capterra.com/p/10017947/Gestim/reviews/) Starting price $3.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10017947/Gestim/) Highest Rated [From Your Friends](https://www.capterra.com/p/10025311/From-Your-Friends/) [5.0 (24)](https://www.capterra.com/p/10025311/From-Your-Friends/#reviews) Starting price $0.80 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10025311/From-Your-Friends/) [BrokerKit](https://www.capterra.com/p/184493/BrokerKit/) [4.9 (59)](https://www.capterra.com/p/184493/BrokerKit/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/184493/BrokerKit/) [dotloop](https://www.capterra.com/p/136372/dotloop/) [4.7 (677)](https://www.capterra.com/p/136372/dotloop/reviews/) Starting price $31.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/136372/dotloop/) [View all alternatives](https://www.capterra.com/p/210528/IDX-Broker/alternatives/) ## FAQs about IDX Broker Overview ### Which roles and teams benefit most from IDX Broker? IDX Broker is most used by real estate brokers, agents, and sales teams that need searchable property listings, lead capture, and website-driven prospecting. Operations leaders, directors, and team managers benefit from managing listing displays and workflows, while owners and IT support teams use it to oversee site performance, integrations, and online lead generation. Answer based on 13 reviews Overview ### What company size and specific industries is IDX Broker built for? IDX Broker is designed for small to mid-sized real estate companies, including brokers and agents, that need property search and lead management tools. It is built for the real estate industry and suits teams that want monthly market overviews, interactive maps, lead routing, and traffic analytics. Features and Usability ### What are the key features of IDX Broker? IDX Broker offers lead capture and lead management, client and contact management, and client/property matching for real estate workflows. It also includes listing management, property management, customizable branding, website management, reporting and statistics, third-party integrations, and real-time notifications for agencies. Getting Started and Support ### What training and onboarding options does IDX Broker offer? IDX Broker provides webinars, documentation, and videos to help teams get started. Webinars support live guidance and question-and-answer sessions, documentation offers written reference material for setup and feature review, and videos give visual walkthroughs for self-paced learning. Getting Started and Support ### What customer support options does IDX Broker offer? IDX Broker provides email/help desk, a knowledge base, phone support, and chat. These channels give users multiple ways to seek help, though no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 401 Real Estate Agency reviews Capterra reviewers highlight these as the features buyers care about most when choosing real estate agency software: - **Electronic Signature** (**68%** of reviewers rated this feature as critical) - **Transaction Management** (**55%**) - **Listing Management** (**54%**) IDX Broker includes **Listing Management**, which helps agencies organize property data and keep listings current across their marketing channels. However, it does not offer **Electronic Signature** or **Transaction Management**. Instead, it provides other important capabilities that reviewers also value, including **Contact Management** (**50%**) and **Lead Management** (**49%**). These features help businesses keep prospect details organized, follow up with potential buyers and sellers, and manage pipeline activity more effectively. Listing Management 2.1 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Create, edit, and monitor product or property details displayed on listing websites (i.e. agency websites, third party listing sites) Contact Management 2.8 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Lead Management 2.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Lead Capture 4.3 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Automatically identify and save contact information of potential customers Alerts/Notifications 3.9 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Data Import/Export 3.1 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Import and export data to and from software applications IDX Broker 23 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Agent Management: Create and manage agent profiles and activities, such as on-boarding, license details, sales, documents, etc. - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Client/Property Matching: Match clients or tenants with suitable properties based on their specific requirements, preferences and budget - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Data Import/Export: Import and export data to and from software applications - For Real Estate Agencies: For businesses/agents that manage selling, renting, or management of homes, land, and buildings for the owners. - Interaction Tracking: Track interaction history by documenting conversations for contacts - Lead Capture: Automatically identify and save contact information of potential customers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Listing Management: Create, edit, and monitor product or property details displayed on listing websites (i.e. agency websites, third party listing sites) - Property Management: Add, view, and edit details of all properties managed by an agency that are available for sale or rent - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 3.8 (13) 3.8 Based on 13 reviews ## Pricing Value for money 3.4 (13) Basic $55.00 Per User,Per Month Value for money 3.4 (13) 3.4 Based on 13 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 2.9 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.9 (12) 2.9 Based on 12 reviews ## User reviews Overall rating 3.2 Based on 13 reviews Filter by rating 5(6) 4(1) 3(0) 2(2) 1(4) Mentioned topic Sorted by most recent Suzanne D. Team Leader Real Estate ### "Worst system for IDX and bringing in leads. " 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 22, 2026 I have been using this system for about 1 year. I am a 30 year top producer and this is by far the worst system I have ever used. I actually kept LOFTY and connection to the MLS as a back up. Pros It provides listings to my clients. Instead of sending clients to Zillow, you send them to my web siter to search homes — keeping the relationship, the data, and the brand in my hands. Cons Powerful IDX, but clunky, technical, and frustrating; without strong customization needs, it needs dev help now. Switched from [Lofty](https://www.capterra.com/p/157457/Lofty/) I also switched web providers and marketing Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DZ Dimitri Z. Agent Real Estate ### "IDX Broker is a very BAD company!!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 26, 2025 This is a horrible company! Just don't sign up with them, please! Their IDX plugin sucks, it stops working all the time, the customer support is nonexistent, and they take your money and don't refund it even if you cancel on time. There are much better options on the market!! Pros Cheap price and the promise of great customer support. Cons IDX plugin stops working all the time and no customer support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mike C. Broker Owner Real Estate ### "constantly Making Unauthorized and Unnecessary Changes to Custom Search Settings" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 9, 2024 Very poor lately. No response from support on critical issues. They know it is time-consuming and expensive to switch providers for an established website and don't even respond to complaints. Pros They were a good IDX solution before being purchased by Elm Street Cons They keep changing my custom settings for searches without my knowledge or authorization, forcing me to spend valuable time repairing the damage. Reasons for choosing IDX Broker It was highly rated at the time several years ago Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AL Alex L. Owner Real Estate ### "Non existent support" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 28, 2024 I wish I could comment more on the quality of the product, but I couldn’t get it setup and it’s impossible to reach anyone despite the setup fee and monthly charge. I’ll be filing a chargeback. I just wanted to warn others to view recent reviews before handing over your credit card information, as they’re billing is the ONLY thing that does work. Pros They charged my card quickly and sent me a confirmation of the charge. Cons After paying, I could never get a hold of someone again. According to their own literature, they are supposed to setup your initial wrappers to make the IDX feed match the appearance of your website. However, I sent numerous emails over 3 weeks with absolutely no response. I began doing some research, and apparently hundreds of other users have the same issue after the company was sold last year. Switched from [iHomefinder](https://www.capterra.com/p/205125/iHomefinder/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GS Gabe S. Sales Real Estate ### "No customer support" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 3, 2023 Horrible service. IDX Broker used to be a great product. I now caution anyone considering it to try something else. Pros It's a great platform when it works. Unfortunately, the past few moths I've been having issues with little help from the almost non-existent customer service. Cons Their customer service is very difficult (sometimes impossible) to reach. Even after reaching them, I can only speak with Tier 1 support and they are clueless. The developers will occasionally email me that they are aware of the issue and are working on it. This has been on-going for over 4 months now. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AR Adrian R. Director Marketing and Advertising ### "IDX Nightmare" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 June 25, 2023 A complete nightmare. It has become a necessary evil for my clients. It's a service that is not made to help its final client (Brokers, real estate agents / marketing agencies that work with these people), but for web developers who want to earn commissions by working with IDX Broker.Let me explain: it seems that their only way of surviving in the market is through an affiliate network with web developers: "if you build your clients website with IDX Broker we pay you a monthly commission".The result? After your site is ready IDX Broker ignores you. Their customer service is non existent (send an email and hope for the best). The only way to resolve any minor detail should be through the person you initially hired for the web development of the page.Do you want to add an IDX Broker feature on your website (...that you are paying monthly for)? You can't. The only person with those permissions is the developer allied to IDX Broker, even though you are the Broker paying for it. So you will have to pay the developer again for any little detail, adjustment or question you have about it.All this makes it clear to me that IDX Broker doesn't care about its clients, only its affiliates. Pros IDX Broker acts as provider that let you insert IDX listings on your Wordpress site. Cons Where to begin? IDX Broker feels like a ghost company. From my experience it seems like somebody created the product, designed the website, created the memberships and and hasn't paid the least bit of attention to his business since then.- Outdated website- Very difficult to use to an average Wordpress user- You can't customize fonts or colors to match your brand, so any website using IDX Broker will look the same- Their integration with Zapier suddenly stopped working. When I talked to someone at Zapier they explained that it is an IDX Broker issue, probably because IDX Broker haven't worked on updating their part.- Terrible customer service (It's been more than a week and after 5 emails I haven't been able to get a "Hello" from anybody)- All of this on a premium monthly feeIDX Broker does not show any signs of growth, updates or future plans. What someone built ten years ago is what it is. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BS Brady S. Director of Operations Real Estate ### "Website Game Changer" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 March 10, 2023 The implementation is allowing us to keep our clients on our site where we can track their habits, seeing if they're changing their search criteria. It also allows new clients to create accounts where we can control the amount of people calling them, unlike other "leads" from non-self generated locations. Pros I like how simple it is to get going with IDX Broker. We had a great website without IDX search and adding it was simple and has made a big impact to the look, feel, and function of our website. Cons I struggle with some of the features, they aren't self explanatory and I haven't taken the time to research it out. It seems there is documentation and tutorials out there, but I haven't searched it out. Reasons for choosing IDX Broker Ballen Brands uses IDX Broker and I appreciate their YouTube content directed at real estate agents. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BT Bo T. Realtor Associate Real Estate ### "Excellent features, uptime and support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 10, 2023 I've been using IDX Broker since 2012 to provide my website with data from two Multiple Listing Services. To those who question whether serving IDX pages on a subdomain is bad for your site I would say this: First, if the IDX pages are styled correctly, the user experience and user interface are indistinguishable from those on any other page. Second, the impact on SEO is non-existent. A good number of my IDX pages were in the top ten of Google's search engine results pages, and having thousands of indexed pages thanks to the IDX Broker (hidden) subdomain certainly didn't hurt. I would add this note to real estate agents: If you enjoy working with CSS, you'll love the possibilities IDX Broker offers. If you don't, line yourself up with an IDX Broker-recommended developer and let them do the heavy lifting. Pros Offering MLS information to visitors is at the very heart of my website. IDX Broker fills this need seamlessly, from the quality of their IDX feed and customer support to providing an ability to customize and match the look and feel of IDX pages flawlessly with the rest of my site. Cons IDX Broker's product and service are excellent. My one plea to them is this: if you allow us users to modify the display of IDX data in a manner that best serves our site visitors, please inform us when you or your MLS customers change field names or other code, as this impacts us immediately without our knowledge. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CB Cody B. Principal Broker Real Estate ### "IDX works for me" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 March 6, 2023 Pros Having all MLS data to my website is crucial. Without it I might as well not have a real estate website. Cons My only complaint is it there is a good bit of paperwork to review and sign. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DS Dean S. Realtor Real Estate ### "CRES Review by Dean Short" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 27, 2023 Good so far. Pros Works well for us so far. We are generally pleased. Cons Recently had some issues that took longer to resolve. Did not appreciate the IDX people changing our advanced search page. Had to get our web support vendor to fix what they did. Reasons for choosing IDX Broker Recommended by our website vendor - InboundREM. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/210528/IDX-Broker/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.