# IDX Broker Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is IDX Broker the right Real Estate Agency solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/210528/IDX-Broker/reviews --- IDX Broker 3.2 (13) [View alternatives](https://www.capterra.com/p/210528/IDX-Broker/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 1st, 2026 # Reviews of IDX Broker Ease of use 3.3 Customer Service 2.9 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BT Bo T. Realtor Associate Real Estate Used the software for: 2+ years ### "Excellent features, uptime and support" March 10, 2023 5.0 I've been using IDX Broker since 2012 to provide my website with data from two Multiple Listing Services. To those who question whether serving IDX pages on a subdomain is bad for your site I would say this: First, if the IDX pages are styled correctly, the user experience and user interface are indistinguishable from those on any other page. Second, the impact on SEO is non-existent. A good number of my IDX pages were in the top ten of Google's search engine results pages, and having thousands of indexed pages thanks to the IDX Broker (hidden) subdomain certainly didn't hurt. I would add this note to real estate agents: If you enjoy working with CSS, you'll love the possibilities IDX Broker offers. If you don't, line yourself up with an IDX Broker-recommended developer and let them do the heavy lifting. Pros Offering MLS information to visitors is at the very heart of my website. IDX Broker fills this need seamlessly, from the quality of their IDX feed and customer support to providing an ability to customize and match the look and feel of IDX pages flawlessly with the rest of my site. Cons IDX Broker's product and service are excellent. My one plea to them is this: if you allow us users to modify the display of IDX data in a manner that best serves our site visitors, please inform us when you or your MLS customers change field names or other code, as this impacts us immediately without our knowledge. Review Source JT Jim T. Sales Real Estate Used the software for: 2+ years ### "Great software, fantastic pricing!" February 10, 2022 5.0 Support is responsive, the software is pretty easy to figure out, overall I am glad I made the change and very happy about the overhead it has saved me. Pros Overall the whole system is very useful, the agent IDX websites are a real "perk" for my agents. The Transaction Document collection system also is a big aid to my agents and makes the process very smooth and error-free. Cons The overall appearance of the admin area looks a bit dated, but to be fair there is a LOT of features and a great job has been done in organizing them. Review Source Response from Elm Street Technology April 7, 2022 Thank you, Jim! Suzanne D. Team Leader Real Estate Used the software for: 1-2 years ### "Worst system for IDX and bringing in leads. " January 22, 2026 2.0 I have been using this system for about 1 year. I am a 30 year top producer and this is by far the worst system I have ever used. I actually kept LOFTY and connection to the MLS as a back up. Pros It provides listings to my clients. Instead of sending clients to Zillow, you send them to my web siter to search homes — keeping the relationship, the data, and the brand in my hands. Cons Powerful IDX, but clunky, technical, and frustrating; without strong customization needs, it needs dev help now. Switched from [Lofty](https://www.capterra.com/p/157457/Lofty/) I also switched web providers and marketing Review Source BS Brady S. Director of Operations Real Estate Used the software for: 6-12 months ### "Website Game Changer" March 10, 2023 5.0 The implementation is allowing us to keep our clients on our site where we can track their habits, seeing if they're changing their search criteria. It also allows new clients to create accounts where we can control the amount of people calling them, unlike other "leads" from non-self generated locations. Pros I like how simple it is to get going with IDX Broker. We had a great website without IDX search and adding it was simple and has made a big impact to the look, feel, and function of our website. Cons I struggle with some of the features, they aren't self explanatory and I haven't taken the time to research it out. It seems there is documentation and tutorials out there, but I haven't searched it out. Reason for choosing IDX Broker Ballen Brands uses IDX Broker and I appreciate their YouTube content directed at real estate agents. Review Source DS Dean S. Realtor Real Estate Used the software for: 2+ years ### "CRES Review by Dean Short" February 27, 2023 5.0 Good so far. Pros Works well for us so far. We are generally pleased. Cons Recently had some issues that took longer to resolve. Did not appreciate the IDX people changing our advanced search page. Had to get our web support vendor to fix what they did. Reason for choosing IDX Broker Recommended by our website vendor - InboundREM. Review Source DZ Dimitri Z. Agent Real Estate Used the software for: 1-2 years ### "IDX Broker is a very BAD company!!" April 26, 2025 1.0 This is a horrible company! Just don't sign up with them, please! Their IDX plugin sucks, it stops working all the time, the customer support is nonexistent, and they take your money and don't refund it even if you cancel on time. There are much better options on the market!! Pros Cheap price and the promise of great customer support. Cons IDX plugin stops working all the time and no customer support. Review Source Mike C. Broker Owner Real Estate Used the software for: 2+ years ### "constantly Making Unauthorized and Unnecessary Changes to Custom Search Settings" May 9, 2024 1.0 Very poor lately. No response from support on critical issues. They know it is time-consuming and expensive to switch providers for an established website and don't even respond to complaints. Pros They were a good IDX solution before being purchased by Elm Street Cons They keep changing my custom settings for searches without my knowledge or authorization, forcing me to spend valuable time repairing the damage. Reason for choosing IDX Broker It was highly rated at the time several years ago Review Source AR Adrián R. Director Marketing and Advertising Used the software for: 6-12 months ### "IDX Nightmare" June 25, 2023 2.0 A complete nightmare. It has become a necessary evil for my clients. It's a service that is not made to help its final client (Brokers, real estate agents / marketing agencies that work with these people), but for web developers who want to earn commissions by working with IDX Broker.Let me explain: it seems that their only way of surviving in the market is through an affiliate network with web developers: "if you build your clients website with IDX Broker we pay you a monthly commission".The result? After your site is ready IDX Broker ignores you. Their customer service is non existent (send an email and hope for the best). The only way to resolve any minor detail should be through the person you initially hired for the web development of the page.Do you want to add an IDX Broker feature on your website (...that you are paying monthly for)? You can't. The only person with those permissions is the developer allied to IDX Broker, even though you are the Broker paying for it. So you will have to pay the developer again for any little detail, adjustment or question you have about it.All this makes it clear to me that IDX Broker doesn't care about its clients, only its affiliates. Pros IDX Broker acts as provider that let you insert IDX listings on your Wordpress site. Cons Where to begin? IDX Broker feels like a ghost company. From my experience it seems like somebody created the product, designed the website, created the memberships and and hasn't paid the least bit of attention to his business since then.- Outdated website- Very difficult to use to an average Wordpress user- You can't customize fonts or colors to match your brand, so any website using IDX Broker will look the same- Their integration with Zapier suddenly stopped working. When I talked to someone at Zapier they explained that it is an IDX Broker issue, probably because IDX Broker haven't worked on updating their part.- Terrible customer service (It's been more than a week and after 5 emails I haven't been able to get a "Hello" from anybody)- All of this on a premium monthly feeIDX Broker does not show any signs of growth, updates or future plans. What someone built ten years ago is what it is. Review Source GS Gabe S. Sales Real Estate Used the software for: 2+ years ### "No customer support" December 3, 2023 1.0 Horrible service. IDX Broker used to be a great product. I now caution anyone considering it to try something else. Pros It's a great platform when it works. Unfortunately, the past few moths I've been having issues with little help from the almost non-existent customer service. Cons Their customer service is very difficult (sometimes impossible) to reach. Even after reaching them, I can only speak with Tier 1 support and they are clueless. The developers will occasionally email me that they are aware of the issue and are working on it. This has been on-going for over 4 months now. Review Source AL Alex L. Owner Real Estate Used the software for: Less than 6 months ### "Non existent support" February 28, 2024 1.0 I wish I could comment more on the quality of the product, but I couldn’t get it setup and it’s impossible to reach anyone despite the setup fee and monthly charge. I’ll be filing a chargeback. I just wanted to warn others to view recent reviews before handing over your credit card information, as they’re billing is the ONLY thing that does work. Pros They charged my card quickly and sent me a confirmation of the charge. Cons After paying, I could never get a hold of someone again. According to their own literature, they are supposed to setup your initial wrappers to make the IDX feed match the appearance of your website. However, I sent numerous emails over 3 weeks with absolutely no response. I began doing some research, and apparently hundreds of other users have the same issue after the company was sold last year. Review Source CB Cody B. Principal Broker Real Estate Used the software for: 2+ years ### "IDX works for me" March 6, 2023 5.0 Pros Having all MLS data to my website is crucial. Without it I might as well not have a real estate website. Cons My only complaint is it there is a good bit of paperwork to review and sign. Review Source WB Wade B. IT Support Real Estate Used the software for: 2+ years ### "Best Bang for the Money" May 26, 2022 4.0 The software is great, it does almost everything, but there is a learning curve because it does so much. Pros The Price / value is incredible, it does what would cost thousands of dollars to replicate with other products. Cons overwhelming number of features - there is so much it does that our agents can get lost in the options. Review Source Response from Elm Street Technology May 27, 2022 Thank you. We appreciate your business! BB Becky B. Broker Owner Real Estate Used the software for: 6-12 months ### "Thanks for Making this so Easy!" February 24, 2023 5.0 Pros I love that each time a lead signs up to receive listings in their area, I am notified immediately via email. Cons I wish it was cheaper. Right now I am capturing no leads and it's because I haven't shared the link enough, so it would be nice if it was cheaper since I haven't had leads. 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