--- title: "SMS-Magic Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SMS-Magic Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more." source_url: "https://www.capterra.com/p/210549/SMS-Magic-Interact/" page_type: "product" language: "en" --- # SMS-Magic Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SMS-Magic ## What is SMS-Magic? SMS-Magic is an advanced CRM messaging solution optimized for Salesforce, Zoho, and other CRM platforms. Seamlessly converse via SMS, WhatsApp, and Facebook Messenger. Key features include automated & interactive messaging, marketing tools like blasts & drip campaigns, global coverage, and analytics. Install effortlessly and configure to match your needs. Plus, with SMS-Magic Direct, communicate without CRM. Dedicated to corporate responsibility, focusing on community, sustainability, and women ## What is SMS-Magic used for? [SMS Marketing](https://www.capterra.com/sms-marketing-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $37 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SMS-Magic?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.sms-magic.com&name=SMS-Magic) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SMS-Magic 3.8 (4) VS. [4.9 (648)](https://www.capterra.com/p/10015149/Project-Broadcast/reviews/) Starting Price $37 Per User, Per Month Starting Price $21 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (4) Ease Of Use 4.5 (648) Value For Money 4.0 (4) Value For Money 4.7 (615) Customer Service 3.3 (3) Customer Service 4.8 (587) ## SMS-Magic alternatives [4.8 (268)](https://www.capterra.com/p/155430/SlickText-com/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.8 (692)](https://www.capterra.com/p/158103/Clearstream/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.5 (273)](https://www.capterra.com/p/145848/Ez-Texting/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.4 (506)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars ## FAQs about SMS-Magic Overview ### What company size and specific industries is SMS-Magic built for? SMS-Magic is designed for contact centers, educational institutions, and businesses in financial services, staffing, healthcare, wellness, and product sales. It suits organizations that need customer communication tools, especially those operating in service-heavy sectors where messaging helps manage interactions and outreach. Features and Usability ### What are the key features of SMS-Magic? SMS-Magic offers automated responses, autoresponders, and consent management for SMS workflows, plus drip campaigns, campaign management, and campaign scheduling for message sequencing. It also includes mass texting, MMS, mobile alerts, contact management, template management, reporting and analytics, an activity dashboard, API access, and third-party integrations. Talk to an expert ### More questions? Ask our experts Integrations ### Which third-party tools and platforms does SMS-Magic integrate with? SMS-Magic integrates with Salesforce Sales Cloud and Salesforce Marketing Cloud Account Engagement. These Salesforce integrations let teams send and manage messages from within the CRM and marketing automation environment, keeping customer communication tied to Salesforce records and workflows. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does SMS-Magic offer? SMS-Magic provides in-person training and documentation to help teams get started. In-person sessions allow direct guidance during setup and early use, while documentation offers written reference material for self-paced review of features, steps, and product details. Getting Started and Support ### What customer support options does SMS-Magic offer? SMS-Magic provides email/help desk, FAQ/forum, knowledge base, and phone support. These channels give users direct contact and self-service help for setup and troubleshooting. No reviewer feedback about support quality is available, so user experience with response times or helpfulness cannot be assessed here. ## Features AI summary Based on 3,848 SMS Marketing reviews Capterra reviewers highlight these as the features buyers value most when choosing SMS Marketing software: - **SMS Messaging** (**59%** of reviewers rated this feature as critical) - **Mass Texting** (**54%**) - **Message Personalization** (**46%**) SMS-Magic supports **SMS Messaging** and **Mass Texting**, giving teams the tools to send direct text campaigns and reach large audiences efficiently. However, it does not include **Message Personalization**. Instead, it offers **Contact Management** (**41%**), which can help businesses organize customer records and keep outreach more targeted, helping teams manage campaigns more effectively and maintain clearer communication with their audience. SMS Messaging 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Send messages via SMS Mass Texting 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Send messages to multiple subscribers at the same time API 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Campaign Scheduling 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Set campaign schedules by selecting start, pause, and end dates Communication Management 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat Reporting/Analytics 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data SMS-Magic 11 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Consent Management: Manage user consent requests and documents - Contact Management: Manage, organize, and store contact information - Drip Campaigns: Send automated marketing emails based on user actions over a predetermined period - Mass Texting: Send messages to multiple subscribers at the same time - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - SMS Messaging: Send messages via SMS - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 3.8 (4) 3.8 Based on 4 reviews ## Pricing Value for money 4.0 (4) Free Trial Basic $37.00 Per User,Per Month Value for money 4.0 (4) 4.0 Based on 4 reviews ## Integrations [ Salesforce Marketing Cloud Account Engagement](https://www.capterra.com/p/134593/Pardot/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.3 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.3 (3) 3.3 Based on 3 reviews ## User reviews Overall rating 3.8 Based on 4 reviews Filter by rating 5(2) 4(1) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent ZW Zeckie W. Customer Care Rep Electrical/Electronic Manufacturing ### "My Experience With SMS-Magic" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 9, 2024 Pros With SMS-Magic, marketing us easy thanks to ease of sending SMS in bulk. The software also allows scheduling easy Cons My experience with SMS-Magic has been positive - no issues. Switched from [SMS Valet](https://www.capterra.com/p/189003/SMS-Valet/) [Voyage](https://www.capterra.com/p/188416/Voyage-Mobile/) [SMS API](https://www.capterra.com/p/147248/SMS-Notify/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KK Kelly K. Director of Growth Construction ### "Do not use this product." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 18, 2023 Terrible. I rarely write reviews but their negligence and ignorance to the problem lead me to doing so. Pros We were attracted by the price. I have now found many other better alternatives. Cons They did not know how to properly set up the SMS which delayed our ability to use SMS. It has been over two months and we still haven't been able to send a single text to users and they are denying any sort of refund. Reasons for choosing SMS-Magic Price, I regret this. I would never recommend this to anyone. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TH Timothy H. Salesforce Administrator Higher Education ### "Very capable product" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 18, 2023 We have used SMS Magic since about 2017 and they have enabled us to send 1-1 and 1-many messages, via Campaigns, to all of our audiences. Very simple to use messaging capability within Salesforce itself, too. Pros SMS Magic integrates seamlessly in Salesforce. SMS Magic does all the initial set up to create the Process Builders to Task the right people and have the conversations show up in the right page layouts. Cons You have to really watch their billing. It rarely matches what you are quoted but they will fix it when you point it out. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Financial Administrator Manager Consumer Services ### "Super simple to use " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 21, 2022 Pros It helps us to communicate faster and easier with our merchants. Cons We had a small hiccup with integration but once that was fixed, we haven’t had a problem yet. Reasons for choosing SMS-Magic It’s so simple to use and the price was right. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.