# mail.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is mail.com the right Email Marketing solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/210561/mail-com/reviews

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mail.com

4.2 (13)

[View alternatives](https://www.capterra.com/p/210561/mail-com/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated August 24th, 2025

# Reviews of mail.com

Ease of use

4.4

Customer Service

3.4

## Showing most helpful reviews

Showing 1-13 of 13 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Muhammad Daud S.  
IT Manager  
Real Estate  
Used the software for: 2+ years

### "Mail made simpler and Marketing "

April 7, 2024

5.0

Overall, I found Mail.com fundamentally strong and covers the fundamental features.

Pros

I have used mail.com for the business email commitments, cloud storage and document sharing. It has allowed me to run in test environment and working with Dev team on various alterations.

Cons

Mail.com tends to be more exposed to spam emails and GDPR is not being followed properly. There is no enhanced filtering to filter out irrelevant emails.

Alternatives considered

[Yahoo Mail](https://www.capterra.com/p/266980/Yahoo-Mail/)

Reason for choosing mail.com

Certain filter restrictions and domain names restrictions.

Review Source

VR

Verified Reviewer  
Manager  
Publishing  
Used the software for: 6-12 months

### "Simple"

March 22, 2021

4.0

It's easy to use with a simple interface, but it's lacking some features that will make it better.

Pros

It's a very simple mailer. The interface is easy to use. All basic features you need in a mailer are included.

Cons

For some reason I have to save every email I send to in the contacts otherwise it won't be recalled in the search bar when I want to resend to the same email. It used be working fine at the beginning. Now it isn't. The other thing that annoys me is that they keep advertising their packages more often than they should. You don't see Gmail keeps pushing extra storage packages down to you every time you open the mailer to send an email.

Switched from

[Gmail](https://www.capterra.com/p/202338/Gmail/)

Google track everything. I'd like a slight sense of privacy.

Review Source

MH

Maria H.  
Customer Service Manager  
Consumer Goods  
Used the software for: 1-2 years

### "Meh"

April 18, 2021

3.0

Very mediocre experience.

Pros

I needed to create a quick email address for free to be able to receive email.

Cons

No organization. Support is almost non existent if you are having issues logging in. Plus they are no longer allowing people in my country to access. I lost important accesses to some accounts because they decided to become unavailable in Mexico.

Review Source

AW

April W.  
administration  
Retail  
Used the software for: 1-2 years

### "Heres the mail Folks!"

January 15, 2025

4.0

i started with mail.com when i started my online boutique, back in 2024. its awesome with a free plan, that allows me to choose from multiple domain options, customize it and make it my own. however, i do not like having to constantly reset creds to log on bc sometimes it rejects creds and makes app useless. cant complain much as i said it is free with options for paid or platinum subscriptions to have a more custom domain and more

Pros

easy to use free email service that allows customization however the free version isnt flawless, it does work and personally i like it. can customize domain which is awesome especially for new business owners.

Cons

limited features for free plan, sometimes i cant log in and my login creds are saved on all my devices so unsure why

Review Source

ND

Nathan D.  
Owner  
Apparel & Fashion  
Used the software for: 2+ years

### "Get a unique email for free "

September 18, 2024

4.0

Mostly good overall. Keep a lot of emails organized with it

Pros

You get some really cool email names for free

Cons

One time I didn’t use one email for a while and it got entirely deleted. And I was not able to go back and reclaim it even though it was tied to some other accounts as a verification email.

Review Source

tiffany S.  
HEALTHCARE PROVIDER  
Hospital & Health Care  
Used the software for: 1-2 years

### "Quick Simple"

September 20, 2022

4.0

Great for a quick and easy solution for an email account without getting "too personal" or requiring too much personal information.

Pros

Getting started is extremely easy. Short process that doesn't require too much information.

Cons

Not many options to choose from. Simple, but plain "generic". Could use some personlization options such as lay out, folder options, themes &/or skins.

Switched from

[Gmail](https://www.capterra.com/p/202338/Gmail/)

Google is too intrusive for my taste.

Review Source

BE

Brian E.  
Owner?Operator  
Internet  
Used the software for: 2+ years

### "Mail.com Is Plainly A Good Choice"

June 9, 2022

4.0

Very pleased as it addresses every overflow need I have at no cost.

Pros

Mail.com seems no-frills at first blush but when you get into it you find it has an offfice suite, template builder, alias addresses, avatar, cloud storage and more. It has a folder option which allows you to organize your documents accordingly plus helpful blogs concerning email etiquette and suuggestions on email security. Not to mention a premium plan. All in all there is much more to mail.com than just mail.com.

Cons

There is a recurring difficulty with login; twice a year or 18 months, my password suddenly is invalid and the recovery process is more difficult than it should be. And the email home page is formatted unlike the standard emails (Outlook, Gmail e,g,) so locating options like Delete and Move To can be disconcerting if you do not use it frequently. Some features are basic - the font options, uploading images - so it is not for stylish mailers.

Review Source

AF

Alicia F.  
Owner  
Retail  
Used the software for: 1-2 years

### "Easy and affordable "

January 30, 2024

5.0

This was an affordable and easy way to maintain my client base. Easy to incorporate informative and access client info, keep communication open and allow easy contact between clients and myself

Pros

I loves thé ease of this email app. I use it for my marketing and keeping my client information organized

Cons

None, I have found this email platform to be easy to use, affordable and convenient

Review Source

Stephanie C.  
Rater  
Information Technology and Services  
Used the software for: 6-12 months

### "Alternative email"

June 7, 2021

4.0

Pros

The one thing i like about this software is it gives me an alternative to the "norm" email software.

Cons

There really isn't anything that i dislike about mail.com.

Review Source

Muhammad Hassan H.  
Start--up Owner and Freelancer  
Information Technology and Services  
Used the software for: Less than 6 months

### "I'm seeing first Mail Provider that doesn't let someone sign-up because of their location."

February 19, 2021

4.0

I will rate this experience as POOR one because you may not know when they'll block it to other countries.

Pros

The only thin to like about mail.com is they provide you lots of email extension for almost any category like @doc @engineer.

Cons

I've never seen a mail service provider that oesn't let someone sign-up because they live in a specific country. I live in Pakistan, and they give me this message whenever I try to log in or sign-up "We’re very sorry – we can’t sign you up Your IP address suggests you are trying to sign up in a country where mail.com registration is no longer possible. Unfortunately, this means we can’t create an account for you" I already had 2 accounts with them but they don't care.

Review Source

NW

Nicholas W.  
Design engineer  
Medical Devices  
Used the software for: 2+ years

### "Excellent mail service"

September 13, 2023

5.0

Excellent email service.

Pros

Excellent mail forwarding. Multiple email addresses.

Cons

No complaints. Overall service is very good.

Review Source

BC

Brandie C.  
Admin Assistant  
Religious Institutions  
Used the software for: 2+ years

### "An okay free mail software"

February 10, 2022

5.0

Pros

The free features of mail.com were good. I also liked the user interface/dashboard - very easy to navigate.

Cons

The ads were horrendous and inappropriate at times.

Review Source

DD

Destinee D.  
Unemployed  
Apparel & Fashion  
Used the software for: 6-12 months

### "Mail.com review"

November 25, 2021

3.0

My overall experience was definitely not a good one . Hopefully they can upgrade this service in the future.

Pros

I like that this software is available in case you need another email and have used all the other main email softwares because that was my case.

Cons

I like this app at first and it's overall existence until I went to log in to check my emails one day and it told me that my account had suspicious activity and it was closed . I was not able to retrieve my emails or my account .

Review Source

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