--- title: "Google Voice Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Google Voice the right Telephony solution for you? Explore 727 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/210592/Voice/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Google Voice 4.5 (727) [View alternatives](https://www.capterra.com/p/210592/Voice/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of Google Voice Ease of use 4.6 Customer Service 4.2 ## Pros and Cons in Reviews SG Shea G CounselorHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “As a therapist in solo private practice Google Voice provides the option not only for phone calls but also text and sms, should I wish to utilize those options in my practice, for a low monthly fee.“ April 20, 2026 TO Tyra O People Operations Specialist IIComputer Software, 201 - 500 employeesUsed the software for: More than 2 years. “I hardly ever use it, and I always get spam calls. And when I get spam calls and hit "ignore" they just keep on ringing forever and ever until the end of time (or until they hang up).“ May 31, 2026 Kimberly S Lead Care ManagerHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “I like the feature of being able to utilize the "Do not disturb" feature outside of my normal working hours.“ April 27, 2026 JS JaKeitha S TherapistHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “My biggest and only complaint is that sometimes it has glitches and bugs that causes issues that impacts my communication.“ June 7, 2026 Kimberly S Lead Care ManagerHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “Google Voice integrates seamlessly with my home cell service and hardware.“ April 27, 2026 Stefan V PsychotherapistMental Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “I have to confirm and reconfirm if texts were received, and sometimes none of that gets through.“ May 3, 2026 Kimberly S Lead Care ManagerHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “My company uses Google Voice to assign each employee a work number.“ April 27, 2026 Stefan V PsychotherapistMental Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “I am frustrated that there is a 160 character limit for SMS texts.“ May 3, 2026 ## Showing most helpful reviews Showing 1-25 of 727 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Marcus B. owner Construction Used the software for: 1-2 years ### "A great free voip service" May 8, 2026 5.0 google voice was easy to use and easy to set up, it wasn't until i cancelled my number and tried to get another one that i had any issues. Pros google voice is free to use as long as you have phone service through a service provider prior to signing up for google voice. The app is easy to learn how to use and understand the features, its pretty straight forward. google voice also allows you to get verification texts as well as regular texts and sms messages. Cons it would be better if you could get multiple google voice numbers with the same email account and it was pretty frustrating when i couldn't recover my old google voice number or get a new google voice number with the email account that i was previously using. Switched from [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) whatsapp was very unreliable and it lacked key features that i needed to run my business Review Source DS Deepika S. Senior Technical Recruiter Staffing and Recruiting Used the software for: 6-12 months ### "Simple, Reliable, and Easy to Use" October 5, 2026 5.0 Overall, my experience with Google Voice has been pretty good. It’s simple to use, reliable for calls and texts, and convenient for keeping everything in one place. There are a few limitations and occasional glitches, but nothing major. Overall, it’s a solid option if you want an easy and affordable way to manage calls and messages. Pros What I like most about Google Voice is that it’s simple and easy to use. I can manage calls, texts, and voicemails all in one place without much hassle. The call quality is pretty reliable, and features like voicemail transcription and call forwarding are really handy. Overall, it’s convenient, straightforward, and offers good value for the price. Cons The biggest downside is that some features feel a little limited compared with other calling and messaging apps. The occasional bugs or glitches can also be frustrating, and customer support could be more responsive. It would also be nice to have more options for customizing backgrounds and managing meetings. Switched from [Hosted VoIP PBX](https://www.capterra.com/p/120469/Hosted-VoIP-PBX/) I switched to Google Voice because I wanted something simpler and easier to manage than a traditional hosted VoIP PBX. It was more convenient, required less setup and maintenance, and gave me an easy way to handle calls, texts, and voicemail in one place. Review Source VR Verified Reviewer Psychotherapist Mental Health Care Used the software for: 6-12 months ### "Outdated irritation" May 3, 2026 3.0 So frustrated. I have to be really careful when using it. I have to double and triple check all texts and links to google calendar sent. Pros The only thing I like about Google Voice is the convenience. I am overall frustrated with Google voice. Cons You have to open up contacts to change contact information, you can't just change it in google voice, so if you mistype something, it's stuck like that only if you open contacts. There's not an edit button. I am frustrated that there is a 160 character limit for SMS texts. I didn't know this for months because I never received an error message that texts weren't sent. Also, links sometimes don't get sent. I have to confirm and reconfirm if texts were received, and sometimes none of that gets through. It's profoundly frustrating because it's led to missed appointments. There's not even a character count to make sure. I have to open a separate document to make sure I'm under 160 characters. I know this is dependent on the person's cell phone carrier and service at the time, but I feel like there must be a way to fix this. I had to reach out to the google community to find all this out. I'm the only one in my organization to figure this out. Review Source RG Rashad G. Geomechanicist Oil & Energy Used the software for: 2+ years ### "A second number without a second phone or SIM" August 20, 2026 4.0 I have found Google Voice useful when I want to keep certain calls and messages separate from my primary phone number. Being able to check messages, make calls, and access voicemail from different devices gives it a level of flexibility that I appreciate. It is simple enough that I can use it when needed without spending much time managing it. Pros Google Voice gives me a separate phone number that I can use for calls and text messages without needing another phone. I like being able to access it from both my phone and computer, and having calls, messages, and voicemail connected to the same account is convenient. Cons The calling and messaging experience is more basic than a regular mobile service, and occasionally notifications or incoming calls do not feel quite as seamless as using the phone’s native number. Review Source Wren W. Owner and Officient Events Services Used the software for: 1-2 years ### "Free and Fabulous" January 23, 2026 4.0 It was super easy to set up, I like that I can send the call info to my email for tracking. Thrilled that it has texting available and that it's consistent. Love that its free. Pros Value for money. I just started a small business and provided I dont send messages that look like spam or duplicates, I have very few issues. It's been very helpful! Cons It can be a little clunky. It doesnt show on my phone whether its a normal call or gvoice call and that can be a little stressful. Also, the web interface doesnt have emoji's, which for a regular business would be fine, but I deal with weddings and a certain number of heart emojis is expected. Alternatives considered [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Reason for choosing Google Voice Budget. This has the most features and the lowest budget out of everything I looked at and interfaces with my entire setup. Review Source NM Nafula M. Owner Design Used the software for: 2+ years ### "My Go to is Google voice." April 15, 2025 5.0 Overall experience with Google voice has been amazing, I've had the same phone number through them for a few years now and it's helped me be able to manage everything even when I didn't have a regular cell phone number. Pros What I like most about Google voice is that you get all the features of a regular phone number for free with Google voice's virtual phone number, mostly the ability to receive verification codes Cons What I like least about Google voice isn't necessarily directed at Google voice but at other websites or programs that won't accept the Google voice phone number because it is VoIP. Switched from [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Because I needed assistance with accessing my verification codes and text now charged 99 cents each time I would need to receive a verification code which was adding up to a lot of money. Google voice provides me that feature for free. Review Source JG Jesus G. Case Worker Mental Health Care Used the software for: 1-2 years ### "A great option for your calls and texts" June 4, 2026 5.0 A great experience! it is a very easy to learn app, and it provides many tools for my calls and text. The paid plans are very cheap, and offer great 24/7 customer support just a call away. Pros A great option for an alternate phone line, the setup is fast and easy, it even allows you to choose your own number. I love that you can have it in your computer and your phone, and both are sync! Managing my texts and messages is easier from my laptop, so that's a great plus. It is a free service, so is the best bang for your buck, as long as you have internet access, you have service. Cons There's some issues in the sync, and sometimes the text I send from my phone, aren't loaded on my laptop, but other than that, I haven't experience any major bugs. Review Source VR Verified Reviewer Owner Consumer Services Used the software for: 2+ years ### "Easy and Straightforward Phone Solution" March 8, 2026 5.0 Overall it's a good experience and I'm trying eventually use it for business. The only thing that would make it better if is it had a video sharing feature. Pros It's a free phone number I always have access to no matter what and it's a simple way to always have a second phone number so I can separate my calls. Cons There's not much I don't like about Google Voice. But, there was one time that I called into a conference call and was asked to use my credits but joining from my regular phone didn't ask me to pay anything. Review Source Kimberly S. Lead Care Manager Hospital & Health Care Used the software for: 1-2 years ### "Perfect For Professional Business Calls!!" April 27, 2026 5.0 My company uses Google Voice to assign each employee a work number. My overall experience has been very positive. Google Voice integrates seamlessly with my home cell service and hardware. I make approximately 20 calls a day through Google Voice and have never had an issue! Pros I really like the clarity of every single phone call! I like the feature of being able to utilize the "Do not disturb" feature outside of my normal working hours. I did not know it had this feature at first and I was getting work calls in the middle of the night! Cons There are a lot of features I am not familiar with, so I would say better training material is needed. Ever since I discovered the "do not disturb feature," I can't think of anything else I would change! Review Source Alexander G. Head Photographer and owner Photography Used the software for: 2+ years ### "Google Voice for me" January 8, 2026 4.0 Pros The things that I like the most about Google voice is the option of having another phone number from my same phone for free. Cons I have not had much about Google Voice to not like. It’s a pretty easy to use software that is free. Review Source AJ Alan J. Analista de Sistemas Internet Used the software for: 2+ years ### "Google Voice is an excellent application for making calls using only Wi-Fi or carrier data." March 30, 2025 5.0 My experience with Google Voice has been excellent! I don't have much to complain about, except for the support for businesses only. I still recommend it to several of my friends and family. Pros The main advantage of the app is the possibility of using it via Wi-Fi and/or data without having to carry a number. I really like using it in my day-to-day life. Cons They do not have any support for individuals, only for companies (CNPJ). But apart from that fact, the application is very good. Review Source Dhakadiya O. Manager Real Estate Used the software for: Less than 6 months ### "Best for my bussiness case" February 17, 2025 5.0 Pros Being manager of real estate agency Google Voice allows me to have a second phone number instead of using my own personal phone number. This protects my personal phone number from scams and cold calls by screening the calls first before answering them. It is also great to receive text messages from sms marketing. Cons Therebare times when i might miss calls due to glitches but that happens really once in while so big thumbs up. Review Source PP Paul P. Founder Apparel & Fashion Used the software for: 6-12 months ### "Affordable New Phone Number " January 10, 2025 5.0 Very useful in cheaply setting up a new phone number. Pros Very useful as we needed to setup a separate phone number for the business. Cons Was a bit difficult in setting up initially but I assume this would be the case regardless as setting up a new phone number isnt exactly easy. Review Source PD Presley D. Owner Consumer Services Used the software for: 1-2 years ### "Much needed for a business line!" November 4, 2024 5.0 I use Google Voice for my business phone line, it's very convenient and has always been free! I can access it across multiple phones or from my laptop, so I never miss a call or text from customers. Pros I love how I'm able to access voicemail messages via email on my laptop or I can read voicemail transcript in the app. This helps me out big time! Cons The name prompt when receiving a call. Most of the time callers think it is my voicemail and hang up. I feel this feature should be optional for users. Review Source Amber H. President/CEO/Consultant Speaker Professional Training & Coaching Used the software for: 2+ years ### "StartUps, Let Google Voice Be Your First Business Phone" November 4, 2022 5.0 Pros This is so easy to use, so easy to setup, so easy to...it's just so easy. The number you have can be used as a second line that you can answer with your smartphone. You can also answer from the console provided within Gmail. Don't forget to make use of the number frequently. It's your choice if you want to plug in a headset or use your device's volume system while on calls. Can't beat free either. If budget is a factor until it's time to upgrade, Google Voice is an affordable small-business tool. Cons Listening to voice mail messages can be choppy at times, but it doesn't happen too much. From my experiences, voice messages come through crystal clear. As far as the transcribed version of the voice messages, it could be better. Nevertheless, I usually could make out what was trying to be transcribed. If there's infrequent use, it's problematic when it comes to keeping the number. You'd have to start the process over again. It isn't a pleasant experience, so best believe once the number is established make sure to use it regularly. Review Source BD Beth D. Writing and Editing Used the software for: 2+ years ### "Great, free app for VOIP calls" March 31, 2018 5.0 Pros I've used this app for years, and even though it's not one they're really doing much with anymore, I'm glad it's still up and running. I did hear they were planning to upgrade it or integrate it in some other platform eventually, but while I know it's part of Google Hangouts, I don't know about future plans. I can't tell you how many times I've lost my cell phone in the house somewhere, and having done away with landlines 20 years ago, I don't have another phone to use to call my missing cell to find it. So I use Google Voice to dial my cell, and track it down while it's ringing. (Yes, I know I can also use Find My Phone, but the few times I have tried that, it told me the phone was out of range, when in fact it was in the next room.) Also, for a while there I was having battery charging issues with my phone and it would die all the time. Google Voice was a great option for getting in touch with someone if I couldn't use my phone. Google Voice also gives you your own phone number, so for instance, on my website I used my Googe Voice phone number instead of giving out a personal cell number. Google Voice also takes messages, and although the alerts to having new Google Voice messages hasn't worked completely reliably, it is cool that it will transcribe the message for you using voice recognition so you can click on a message and just read it rather than having to listen to it. But of course voice recognition isn't always right, so sometimes the messages are a little garbled, but you can usually figure out what was said. There's no delay or hum on the line when I have used it to make calls. And you can text through this connection, too. If you go into settings and configure it the right way, you can even switch from Google Voice to another phone in the middle of the call. There are apps for Android use, although I haven't used any of them. And if you use it through the Google Hangouts portal, you can "face time" and conference call and share files. Oh - and calls are free in the US. If you want to call outside the US you have to add money to the account first. Cons Not a lot has been done to the basic app in a while by Google, so if they are planning some big roll out of a new and improved version, that would be great. If you use it outside the Hangouts platform, it is pretty simplistic, but serves its purpose. There's really not a lot negative you can say about it. It makes calls and takes calls and the quality of the connection is pretty good. For free. Review Source Rowan M. Owner Construction Used the software for: 1-2 years ### "Cheap and Reliable Phone for Small Business" December 11, 2022 5.0 Very happy. I use Google for almost all aspects of my business and for around $20/month (as of Dec-2022) I'm getting a phone number, email, website, etc. Pros The iPhone app means I can just use my existing phone, but have a completely separate number to talk and text from for my business. It's also great that I can view and send texts from the browser, handy for when I'm doing invoicing from my laptop etc. Cons My one complaint is that the iPhone app doesn't resize photos when you send them. The default iPhone photos are too large for most carriers to accept. So when I want to send a photo, I have to use another app to resize it, then send it from Google Voice. It should just resize like every other messaging system does. Reason for choosing Google Voice I looked at other phone carriers. I couldn't find anything with reliable and professional products (like being able to get a local number for the area I service) without spending a LOT more through a traditional phone carrier. Review Source JA Jessica A. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Google Voice great for customer service! " May 11, 2023 5.0 We use Google Voice for our customer service line. I can answer work calls anytime, anywhere. The connection is always great and I have never had any problems with any of the hundreds of calls I've answered and returned. It keeps a log and is very easy to use. Pros Google voice allows you to use your personal phone while answering company calls on a different phone line in the area code that you need it from. The calls have great connection, and include text messaging and voice mail. Cons The only thing I don't like about it is that you can't send attachments you receive in text message over email directly from the app. You have to first download them and then send them through your phone. Reason for choosing Google Voice Convenience and trial periods showed Google Voice was better connected than the other ones we researched Review Source VR Verified Reviewer Owner Real Estate Used the software for: 2+ years ### "Essential tool in property and guest management for streamlining communication!" March 5, 2024 5.0 Pros Google Voice is a fantastic tool I've incorporated into my business from Day 1. Most business owners would prefer not to give out their personal phone number to clients and that's where Google Voice jumps in! I've used Google Voice for managing my MTRs and STRs and it has been an essential part of my business from communicating with guests via texts to jumping on a call with them for emergency questions or concerns. Highly recommend to other business owners! Cons No cons that I can think of other than sometimes, the voicemail transcription doesn't work. Review Source LT Lisa T. Retail Sales Manager Retail Used the software for: 2+ years ### "Communication without a doubt" February 16, 2023 5.0 We are solving my business problems with communication between partner to partner which place a role in my business communications to the degree that I can clearly get to work everyday busily and happily getting things done without having to be there and I can get things done all day long without having to bunch schedule up by being there. And my people can get things done without having to call me every second of the day to clarify things and if they do I can clearly tell them things that I don't have to be there for. Pros I would consider your Google-voice for all your transmissions in business related communications that you need in this impact. I like the clarity and I like the simplicity of using something that works for me and then I can depend upon and every aspect of this again impact on my business and relations never had a doubt in Google. Cons There are no features that I feel are missing and I feel that are a problem with the impact on my business I know that I can count on Google with this aspect of my business clearly. Review Source SH Salvador H. Glazer Glass, Ceramics & Concrete Used the software for: 2+ years ### "Google Voice for the voiceless " April 20, 2023 5.0 I love the fact that I could use Google Voice as a spare number for business or any other interactions that I do not want to give my personal number. Pros I love the fact that it's a free product and that you can connect to any device without the impact of caring a spare device when needed. Cons Up to now I still haven't found a downfall to Google Voice. At least for me Google Voice has everything I need. Review Source AE Amy E. Partner Tobacco Used the software for: 2+ years ### "If you're looking for a reliable business line, look no further!" May 11, 2023 5.0 My overall experience with google voice is amazing, I would absolutely recommend it! Pros What I love most about google voice is how easy the setup was! I thought getting another line for my business was going to be a difficult process, but google voice took less than 5 minutes to set up, and the calls were just as clear as my cell phone! Cons The only thing I didn't love is that you can't have more than one phone number unless there was a feature I missed. Review Source RM Rick M. Co-owner Sporting Goods Used the software for: 6-12 months ### "Easy to use VOIP for our small business" May 12, 2023 5.0 Overall it has worked great. Phones are something we just don't want to think about and Google Voice has provided us with ease of mind. It just works. Pros The call clarity and connectivity has been great compared to our previous solution. The ability to have a business phone number over the computer that is tied to a mobile number has been very very helpful. Customers can also text message us to the number which is a bonus. Cons Not too many cons. One small one is that for text messages we don't see a notification pop up, so we have to check the app to see if any messages come through. Might be a setting we could adjust. Reason for choosing Google Voice Cost, and as we use other Google products we thought it would fit in nicely. It has. Review Source BH Brittany H. Search engine evaluator Research Used the software for: 2+ years ### "Good voip" November 15, 2023 5.0 Pros Always clear calls,I get my texts n voicemails to ! Cons So far so good no complaints from me at all Review Source Henry H. Merchandiser Retail Used the software for: 2+ years ### "Best Supporting phone number " December 12, 2022 4.0 I love it, been on it for years, use it daily. Pros Free, freedom to call and text others without the hassle of paying a bill, also can help keep personal contact information secure. Cons Sometimes it’s laggy and drops calls. Doesn’t always notify. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.