# Google Voice Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Google Voice the right Telephony solution for you? Explore 725 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/210592/Voice/reviews --- Google Voice 4.5 (725) [View alternatives](https://www.capterra.com/p/210592/Voice/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Google Voice Ease of use 4.6 Customer Service 4.2 ## Pros and Cons in Reviews SG Shea G CounselorHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “As a therapist in solo private practice Google Voice provides the option not only for phone calls but also text and sms, should I wish to utilize those options in my practice, for a low monthly fee.“ April 20, 2026 TO Tyra O People Operations Specialist IIComputer Software, 201 - 500 employeesUsed the software for: More than 2 years. “I hardly ever use it, and I always get spam calls. And when I get spam calls and hit "ignore" they just keep on ringing forever and ever until the end of time (or until they hang up).“ May 31, 2026 Kimberly S Lead Care ManagerHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “I like the feature of being able to utilize the "Do not disturb" feature outside of my normal working hours.“ April 27, 2026 JS JaKeitha S TherapistHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “My biggest and only complaint is that sometimes it has glitches and bugs that causes issues that impacts my communication.“ June 7, 2026 Kimberly S Lead Care ManagerHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “Google Voice integrates seamlessly with my home cell service and hardware.“ April 27, 2026 Stefan V PsychotherapistMental Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “I have to confirm and reconfirm if texts were received, and sometimes none of that gets through.“ May 3, 2026 Kimberly S Lead Care ManagerHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “My company uses Google Voice to assign each employee a work number.“ April 27, 2026 Nava B OwnerConsumer Services, Self-employedUsed the software for: More than 2 years. “There's not much I don't like about Google Voice. But, there was one time that I called into a conference call and was asked to use my credits but joining from my regular phone didn't ask me to pay anything.“ March 8, 2026 ## Showing most helpful reviews Showing 1-25 of 725 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Marcus B. owner Construction Used the software for: 1-2 years ### "A great free voip service" May 8, 2026 5.0 google voice was easy to use and easy to set up, it wasn't until i cancelled my number and tried to get another one that i had any issues. Pros google voice is free to use as long as you have phone service through a service provider prior to signing up for google voice. The app is easy to learn how to use and understand the features, its pretty straight forward. google voice also allows you to get verification texts as well as regular texts and sms messages. Cons it would be better if you could get multiple google voice numbers with the same email account and it was pretty frustrating when i couldn't recover my old google voice number or get a new google voice number with the email account that i was previously using. Switched from [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) whatsapp was very unreliable and it lacked key features that i needed to run my business Review Source Wren W. Owner and Officient Events Services Used the software for: 1-2 years ### "Free and Fabulous" January 23, 2026 4.0 It was super easy to set up, I like that I can send the call info to my email for tracking. Thrilled that it has texting available and that it's consistent. Love that its free. Pros Value for money. I just started a small business and provided I dont send messages that look like spam or duplicates, I have very few issues. It's been very helpful! Cons It can be a little clunky. It doesnt show on my phone whether its a normal call or gvoice call and that can be a little stressful. Also, the web interface doesnt have emoji's, which for a regular business would be fine, but I deal with weddings and a certain number of heart emojis is expected. Alternatives considered [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Reason for choosing Google Voice Budget. This has the most features and the lowest budget out of everything I looked at and interfaces with my entire setup. Review Source JG Jesus G. Case Worker Mental Health Care Used the software for: 1-2 years ### "A great option for your calls and texts" June 4, 2026 5.0 A great experience! it is a very easy to learn app, and it provides many tools for my calls and text. The paid plans are very cheap, and offer great 24/7 customer support just a call away. Pros A great option for an alternate phone line, the setup is fast and easy, it even allows you to choose your own number. I love that you can have it in your computer and your phone, and both are sync! Managing my texts and messages is easier from my laptop, so that's a great plus. It is a free service, so is the best bang for your buck, as long as you have internet access, you have service. Cons There's some issues in the sync, and sometimes the text I send from my phone, aren't loaded on my laptop, but other than that, I haven't experience any major bugs. Review Source TO Tyra O. People Operations Specialist II Computer Software Used the software for: 2+ years ### "Not my favorite. " May 31, 2026 2.0 Pros I can't think of much I like about Google Voice. I have been overall dissatisfied with the product since I got it almost four years ago. Cons I hardly ever use it, and I always get spam calls. And when I get spam calls and hit "ignore" they just keep on ringing forever and ever until the end of time (or until they hang up). No matter how many times I try to report this or fix it, it hasn't changed. I will likely remove it from my tech stack soon. Review Source NM Nafula M. Owner Design Used the software for: 2+ years ### "My Go to is Google voice." April 15, 2025 5.0 Overall experience with Google voice has been amazing, I've had the same phone number through them for a few years now and it's helped me be able to manage everything even when I didn't have a regular cell phone number. Pros What I like most about Google voice is that you get all the features of a regular phone number for free with Google voice's virtual phone number, mostly the ability to receive verification codes Cons What I like least about Google voice isn't necessarily directed at Google voice but at other websites or programs that won't accept the Google voice phone number because it is VoIP. Switched from [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Because I needed assistance with accessing my verification codes and text now charged 99 cents each time I would need to receive a verification code which was adding up to a lot of money. Google voice provides me that feature for free. Review Source HG Heldor G. Manager Mental Health Care Used the software for: 6-12 months ### "A second phone number on your device. " April 9, 2025 5.0 I started using google voice as a second phone number on my device, but little by little it has taken over. Pros You can manage your phone and have a second phone number on your device. Cons So far, it's been great, so nothing I don't like about it. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) We moved to google workspace so we might as well made switch on all the apps google offers. Review Source VR Verified Reviewer Psychotherapist Mental Health Care Used the software for: 6-12 months ### "Outdated irritation" May 3, 2026 3.0 So frustrated. I have to be really careful when using it. I have to double and triple check all texts and links to google calendar sent. Pros The only thing I like about Google Voice is the convenience. I am overall frustrated with Google voice. Cons You have to open up contacts to change contact information, you can't just change it in google voice, so if you mistype something, it's stuck like that only if you open contacts. There's not an edit button. I am frustrated that there is a 160 character limit for SMS texts. I didn't know this for months because I never received an error message that texts weren't sent. Also, links sometimes don't get sent. I have to confirm and reconfirm if texts were received, and sometimes none of that gets through. It's profoundly frustrating because it's led to missed appointments. There's not even a character count to make sure. I have to open a separate document to make sure I'm under 160 characters. I know this is dependent on the person's cell phone carrier and service at the time, but I feel like there must be a way to fix this. I had to reach out to the google community to find all this out. I'm the only one in my organization to figure this out. Review Source Kimberly S. Lead Care Manager Hospital & Health Care Used the software for: 1-2 years ### "Perfect For Professional Business Calls!!" April 27, 2026 5.0 My company uses Google Voice to assign each employee a work number. My overall experience has been very positive. Google Voice integrates seamlessly with my home cell service and hardware. I make approximately 20 calls a day through Google Voice and have never had an issue! Pros I really like the clarity of every single phone call! I like the feature of being able to utilize the "Do not disturb" feature outside of my normal working hours. I did not know it had this feature at first and I was getting work calls in the middle of the night! Cons There are a lot of features I am not familiar with, so I would say better training material is needed. Ever since I discovered the "do not disturb feature," I can't think of anything else I would change! Review Source JS JaKeitha S. Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "I’ll choose GV every time " June 7, 2026 4.0 Pros I utilize Google voice to support me with communication with my clients and it’s amazing! I can easily send and receive text and I can limit background noises. Cons My biggest and only complaint is that sometimes it has glitches and bugs that causes issues that impacts my communication. Review Source PK Paul K. President Real Estate Used the software for: 1-2 years ### "Google Voice - The Best VoIP Optionn!" May 14, 2026 5.0 Overall, Google Voice is my selection for VoIP. With a great value for money and a small learning curve, you can't go wrong with Google Voice! Pros Google Voice is an excellent solution for a business looking for an effective VoIP. It allows for easy access to text messaging as well as meetings. Customer support is there to help with any issues that may come up! Cons Google Voice seemed to lack some background options that other similar VoIP services have. There also is occasional bugs and issues with its mobile app that can lead to frustration during crucial communication times. Review Source AL Aaron L. Videographer Photography Used the software for: 1-2 years ### "Best starter phone service for small businesses" November 9, 2023 5.0 Overall best experience I’ve been using it for years and will continue to use I’ve tried other paid options. I love them, but nothing beats free. Pros This is one of the cheapest virtual phone services that you will find sense it is free and it’s almost perfect. It has just the right amount of features. It is lacking some things but of course, as a free service that’s to be expected but for the price I absolutely recommend everybody who is starting a small business to start with your voice. Cons The only cons for Google Voice is the issue with the call \[sensitive content hidden\] and not being able to know if a phone call is coming to your personal cell phone or if a call is coming from Google Voice because it only gives you two options you’re either getting a phone call from just the regular caller ID which it looks exactly like your normal phone call collar ID or you can set your Google voice number as a contact in your phone so that way you know that a call is coming to you from Google Voice but it takes away the call ID feature so I wish they would fix this. I also wish they would have a virtual answering service like a robot which most other services have but of course those cost so I can’t really say it’s a con because everything you’re getting Is great Alternatives considered [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Reason for choosing Google Voice Like I said, they have all of the services that I need for a small business, and the best part is the cost Switched from [Nextiva](https://www.capterra.com/p/175788/Nextiva/) The main reason was just a cost since nextiva is a amazing service and they have everything that I want but when it comes to something that is free why not keep it that way Review Source RT Ryan T. Sales Engineer Industrial Automation Used the software for: 2+ years ### "Google voice for call forwarding and voicemail is the way to go" January 16, 2023 5.0 Google voice has been a great tool to allow for frequent updates to voicemail message, tracking of missed calls, and being able to read a transcript of voicemails. Pros I like how easy it is to set up, connect call forwarding to my existing cell number, and rely on and change the voicemail message based on vacations, meetings, and life events. Cons There are times where the call forwarding gets messed up and losses it connection. I will not find out until a friend, colleague, or customer mentions my voicemail is not working. Switched from [Wireless Private Network](https://www.capterra.com/p/274844/Wireless-Private-Network/) I had too many issues with Verizon to rely on it. Review Source LP Lexus P. Ceo Real Estate Used the software for: 2+ years ### "Good option for free phone line service " September 6, 2025 4.0 My overal experience with google voice is a good one. I don't have any major complaints. It's on par with other free phone line services Pros This is a good app for no cost and it works for my needs. It's pretty easy to set uo and has a simple interface Cons The calls are not always the best quality. Sometimes the connection is not the best and calls hang up Review Source SW Stephanie W. Kids Director Religious Institutions Used the software for: 1-2 years ### "Google Voice Review" April 21, 2025 4.0 I have used Google Voice mostly for infrequent business use, where being able to communicate with others without using my personal phone number was important to me. Pros I liked being able to communicate with others without using my personal phone number. Cons I didn't like having to always have a strong internet connection to ensure good call quality using google voice. Review Source PP Paul P. Founder Apparel & Fashion Used the software for: 6-12 months ### "Affordable New Phone Number " January 10, 2025 5.0 Very useful in cheaply setting up a new phone number. Pros Very useful as we needed to setup a separate phone number for the business. Cons Was a bit difficult in setting up initially but I assume this would be the case regardless as setting up a new phone number isnt exactly easy. Review Source HL Holly L. BDC Manager Automotive Used the software for: 6-12 months ### "Great VoIP to use without paying a phone bill" October 28, 2024 5.0 I love being able to call customers without them knowing my real phone number. It is perfect for business on a budget and cannot afford to get a business phone landline. Pros Love that I can use this on my phone and a desktop. Cons I would say the only con is that you can not use emojis. Review Source kC khalid C. freelancer Computer Software Used the software for: 6-12 months ### "Google Voice review" March 2, 2023 5.0 I can provide you with some information on the experience of using the Google Voice APK based on user feedback.Many users have reported positive experiences with the Google Voice APK, citing its ease of use, low cost for calling and texting, and useful features like voicemail transcription and call forwarding. Some users also appreciate the ability to use Google Voice on multiple devices, as well as the app's spam filtering capabilities.However, some users have reported issues with call quality or connectivity, especially when using the app over a weak or unstable internet connection. Other users have reported difficulty integrating Google Voice with other communication apps or services.Overall, the experience of using the Google Voice APK can vary depending on a range of factors, including internet connectivity, location, and personal preferences Pros Google Voice is a communication service developed by Google, and its APK version is the Android package file that contains the installer for the app. Some features of the Google Voice APK include:1 Free calling and texting: With the Google Voice app, you can make free domestic and international calls, as well as send and receive text messages for free.2.Voicemail transcription: The app can transcribe voicemail messages into text, which you can read instead of listening to the audio.3 Call forwarding: You can forward calls from your Google Voice number to any other phone number, so you never miss a call.4.Custom voicemail greetings: You can set custom voicemail greetings for specific contacts or groups of contacts.5.Spam filtering: The app can filter out spam calls and text messages, so you don't have to deal with unwanted communication.Overall, the Google Voice APK is a useful tool for anyone who wants to manage their phone calls and messages more efficiently. Cons Limited international calling: While Google Voice offers free international calling to certain countries, calling other countries may incur fees. The rates for international calling can also vary depending on the destination country.No emergency calling: The Google Voice APK does not support emergency calling, so it should not be used as a replacement for a traditional phone service in case of emergencies.Limited integration with other apps: While Google Voice can be used for calling and texting, it may not integrate seamlessly with other apps or services you may use for communication, such as WhatsApp or Facebook Messenger.Internet connection required: Since Google Voice uses internet connectivity to make and receive calls, you need a stable internet connection for the app to work properly.Limited availability: Google Voice may not be available in all countries, so its usefulness may be limited based on your location. Review Source NT Naf T. QA Tech Food Production Used the software for: 2+ years ### "Easy to use " August 9, 2024 5.0 Pros It's easy to use and works well with the network. I can use it like a regular phone number. Cons Sometimes the updates can make the numbers go into spam by themselves. Review Source Rowan M. Owner Construction Used the software for: 1-2 years ### "Cheap and Reliable Phone for Small Business" December 11, 2022 5.0 Very happy. I use Google for almost all aspects of my business and for around $20/month (as of Dec-2022) I'm getting a phone number, email, website, etc. Pros The iPhone app means I can just use my existing phone, but have a completely separate number to talk and text from for my business. It's also great that I can view and send texts from the browser, handy for when I'm doing invoicing from my laptop etc. Cons My one complaint is that the iPhone app doesn't resize photos when you send them. The default iPhone photos are too large for most carriers to accept. So when I want to send a photo, I have to use another app to resize it, then send it from Google Voice. It should just resize like every other messaging system does. Reason for choosing Google Voice I looked at other phone carriers. I couldn't find anything with reliable and professional products (like being able to get a local number for the area I service) without spending a LOT more through a traditional phone carrier. Review Source JA Jessica A. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Google Voice great for customer service! " May 11, 2023 5.0 We use Google Voice for our customer service line. I can answer work calls anytime, anywhere. The connection is always great and I have never had any problems with any of the hundreds of calls I've answered and returned. It keeps a log and is very easy to use. Pros Google voice allows you to use your personal phone while answering company calls on a different phone line in the area code that you need it from. The calls have great connection, and include text messaging and voice mail. Cons The only thing I don't like about it is that you can't send attachments you receive in text message over email directly from the app. You have to first download them and then send them through your phone. Reason for choosing Google Voice Convenience and trial periods showed Google Voice was better connected than the other ones we researched Review Source JS John S. GM Construction Used the software for: 2+ years ### "Excellent for small businesses" November 2, 2023 5.0 Overall, Google Voice solved all of our telephone issues. We have been able to add lines for new employees and we also love the ability to use it on our desktops for the employees that field calls in the office. Pros Google Voice was integrated into our company a little over 2 years ago. I don't know how we lived with out it before. It was so simple to set up and implement. We love how easy it is to use and also the app. It is a powerful tool. Cons There isn't much that I dislike about Google Voice. Once the settings were set up right for our business, it is pretty flawless. Reason for choosing Google Voice Google Voice was recommended to me by a colleague. We didn't try out other products in our switch. Review Source HW Henry W. CEO Retail Used the software for: 1-2 years ### "An Easy Alternative For Smaller Businesses" November 22, 2022 4.0 Aside from the spam calls we get if we don't update our information regularly, Google Voice has been an integral part of our operation. We can list a separate business number that is available, without dishing out on a monthly subscription. Google voice is accessible and can be managed by multiple people, if desired. Pros Google Voice is always available for us and an easy way to contact customers or speak to any foot traffic that has come across our public profile. We're able to use just one phone, and keep a trustworthy, alternative number to our social and business profile. Cons If you don't update your public information on a regular basis, you leave yourself open to many spam callers asking for the very same thing: 'we want to sell you our Google Profile services'. Review Source KO Kimberly O. Owner Consumer Goods Used the software for: 2+ years ### "Everyone should have a Google Voice Number" January 13, 2023 5.0 Pros One might think that with a free service you get what you pay for. Not true with Google Voice. Yes, you can pay if you want to, for instance to make international calls, but there is no additional cost. I love the call screening and fwd feature. Absolutely love being able to use it over wifi when out of the country to call clients in the States without incurring roaming. Also, I forgot about the texting feature. It allows for quick check ins without phone or email and the texts also go to your Gmail account. Cons Honestly, I have no complaints. It allows me to have one phone with two numbers. I no longer have to have one phone for business and one personal. In addition, it's free. Review Source PRP Pavan Rithvik P. Manager Animation Used the software for: 6-12 months ### "Best VoIP Google Voice" January 19, 2023 5.0 Well mannered and easy to use. Always better for calls and connectivity. Pros I like the most about the Caller ID and Spam Detection. The VoIP feature is one of the best ones which Google involved in this application. Cons The User Interface could be improved and also, the one thing I don't like the most is Call Recording option. In fact, Google is against that system. Review Source Robert R. Contractor Transportation/Trucking/Railroad Used the software for: 2+ years ### "The best free phone number you could ever own" May 7, 2022 4.0 I've had the same Goggle Voice number for over a decade. I've used it as the main number for my Real Estate business, and have never had a problem transferring it to another phone. It's an incredible service that is 100% free. Pros I don't think most people are aware of all the advantages having a Google Voice number provides. You can make phone calls over Wi-Fi (without having wireless active service). You can transport your number with ease to any provider at anytime. You can screen phone calls and even listen to messages while they are being left. You can take the call while a message is being left You can have your Google Voice number forwarded to multiple other phones which will all ring. The list goes on and on. Cons There are times when a phone call may not come through or you are unable to make an outgoing call. 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