# Google Voice Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Google Voice the right Telephony solution for you? Explore 716 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/210592/Voice/reviews --- Google Voice 4.5 (716) [View alternatives](https://www.capterra.com/p/210592/Voice/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Google Voice Ease of use 4.6 Customer Service 4.2 ## Pros and Cons in Reviews PD Presley D OwnerConsumer Services, 11 - 50 employeesUsed the software for: 1-2 years. “I love how I'm able to access voicemail messages via email on my laptop or I can read voicemail transcript in the app.“ November 4, 2024 Nava B OwnerConsumer Services, Self-employedUsed the software for: More than 2 years. “There's not much I don't like about Google Voice. But, there was one time that I called into a conference call and was asked to use my credits but joining from my regular phone didn't ask me to pay anything.“ March 8, 2026 Dhakadiya O ManagerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “Being manager of real estate agency Google Voice allows me to have a second phone number instead of using my own personal phone number.“ February 17, 2025 Wren W Owner and OfficientEvents Services, Self-employedUsed the software for: 1-2 years. “It doesnt show on my phone whether its a normal call or gvoice call and that can be a little stressful.“ January 23, 2026 EK Elizabeth K ProfessorHigher Education, 51 - 200 employeesUsed the software for: Less than 6 months. “I do like the idea that calls are automatically transcribed and sent to my Gmail, and the transcriptions seem good“ June 7, 2024 TA Tommy A Adult Ministry AssociateReligious Institutions, 11 - 50 employeesUsed the software for: 6-12 months. “It can be hard to search people, so if they don't text you first and you don't save their name/number, it's going to be difficult to find the conversation you are looking for.“ May 29, 2025 Mz Mohamed z Technicien réseau Computer & Network Security, Self-employedUsed the software for: 6-12 months. “Moreover, Google Voice enables call screening, allowing you to decide whether to answer incoming calls based on the caller ID and message record.“ April 24, 2023 TM Teighlor M Administrative specialistConsumer Services, Self-employedUsed the software for: More than 2 years. “It wasn't the best because at times, I needed to use this type of service, and wasn't able to due to not having a cell phone number to attach to the account.“ August 24, 2024 ## Showing most helpful reviews Showing 1-25 of 716 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Wren W. Owner and Officient Events Services Used the software for: 1-2 years ### "Free and Fabulous" January 23, 2026 4.0 It was super easy to set up, I like that I can send the call info to my email for tracking. Thrilled that it has texting available and that it's consistent. Love that its free. Pros Value for money. I just started a small business and provided I dont send messages that look like spam or duplicates, I have very few issues. It's been very helpful! Cons It can be a little clunky. It doesnt show on my phone whether its a normal call or gvoice call and that can be a little stressful. Also, the web interface doesnt have emoji's, which for a regular business would be fine, but I deal with weddings and a certain number of heart emojis is expected. Alternatives considered [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Reason for choosing Google Voice Budget. This has the most features and the lowest budget out of everything I looked at and interfaces with my entire setup. Review Source NM Nafula M. Owner Design Used the software for: 2+ years ### "My Go to is Google voice." April 15, 2025 5.0 Overall experience with Google voice has been amazing, I've had the same phone number through them for a few years now and it's helped me be able to manage everything even when I didn't have a regular cell phone number. Pros What I like most about Google voice is that you get all the features of a regular phone number for free with Google voice's virtual phone number, mostly the ability to receive verification codes Cons What I like least about Google voice isn't necessarily directed at Google voice but at other websites or programs that won't accept the Google voice phone number because it is VoIP. Switched from [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Because I needed assistance with accessing my verification codes and text now charged 99 cents each time I would need to receive a verification code which was adding up to a lot of money. Google voice provides me that feature for free. Review Source VR Verified Reviewer Owner Consumer Services Used the software for: 2+ years ### "Easy and Straightforward Phone Solution" March 8, 2026 5.0 Overall it's a good experience and I'm trying eventually use it for business. The only thing that would make it better if is it had a video sharing feature. Pros It's a free phone number I always have access to no matter what and it's a simple way to always have a second phone number so I can separate my calls. Cons There's not much I don't like about Google Voice. But, there was one time that I called into a conference call and was asked to use my credits but joining from my regular phone didn't ask me to pay anything. Review Source Tess M. Matchmaker Individual & Family Services Used the software for: 6-12 months ### "Good for the basics" May 28, 2025 3.0 Pros I moved abroad, and I was able to save the phone number I've had since I was 15 by porting it to Google Voice. It also allows me to keep an American phone number. Cons It screens calls and doesn't always let calls through, and the sound quality isn't always the best on both my end and theirs. Review Source HG Heldor G. Manager Mental Health Care Used the software for: 6-12 months ### "A second phone number on your device. " April 9, 2025 5.0 I started using google voice as a second phone number on my device, but little by little it has taken over. Pros You can manage your phone and have a second phone number on your device. Cons So far, it's been great, so nothing I don't like about it. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) We moved to google workspace so we might as well made switch on all the apps google offers. Review Source EG Erica G. CEO Food & Beverages Used the software for: 1-2 years ### "A-must have for Small Business Owners/Entrepreneurs" December 22, 2024 4.0 Overall I had a good experience with Google Voice. It is important to know the fine print, especially understanding the inactive time. However, being able to pick my own number was great and using the different features made communicating with my clients very easy! Pros I appreciated the ease and versatility of Google Voice. It was super easy to begin the process, especially since I already have a Google email address. Picking different plans was also great because you can choose based on your budget and desired functions. Cons I was least fond of the period when the number was cut off due to inactivity. I wished the period was longer since I was fresh in my business. Alternatives considered [800.com](https://www.capterra.com/p/208208/800-com/) Reason for choosing Google Voice I liked the option of having the 800 number that incorporated my business name. Review Source Alexander G. Head Photographer and owner Photography Used the software for: 2+ years ### "Google Voice for me" January 8, 2026 4.0 Pros The things that I like the most about Google voice is the option of having another phone number from my same phone for free. Cons I have not had much about Google Voice to not like. It’s a pretty easy to use software that is free. Review Source TA Tommy A. Adult Ministry Associate Religious Institutions Used the software for: 6-12 months ### "Google Voice is a decent, cheap option in the short run" May 29, 2025 4.0 Overall my experience with Google Voice has been mostly positive. It accomplishes the basic task of keeping private numbers private, but it is not a perfect solution. It leaves a lot to be desired. Pros Google voice is a great option for employees who don't want to give their personal phone number away in the course of business and don't have access to a work phone number. Cons It can be hard to search people, so if they don't text you first and you don't save their name/number, it's going to be difficult to find the conversation you are looking for. Review Source Jesse Z. Software Engineer Computer Software Used the software for: Less than 6 months ### "Great Tool For Concealing Your Real Number But Still Allowing You To Get Calls and Texts To Your Real Phone" August 21, 2025 5.0 I really enjoy Google Voice. It values privacy and doesn't require you to share your real phone number with someone you want to set boundaries with or if there is a power imbalance. Pros It allows you to create a second phone number and tie it to your personal cell phone so that you can avoid giving your real phone number out when you only need to communicate with someone briefly. Additionally, it is very easy to delete and unlink the number to your phone when you no longer need it. Cons Sometimes, the area code of your number isn't the same area code you are residing in. This makes it harder for people to believe that is your real number. Additionally, it isn't always clear how you are charged for using your Google Voice number. Review Source LP Lexus P. Ceo Real Estate Used the software for: 2+ years ### "Good option for free phone line service " September 6, 2025 4.0 My overal experience with google voice is a good one. I don't have any major complaints. It's on par with other free phone line services Pros This is a good app for no cost and it works for my needs. It's pretty easy to set uo and has a simple interface Cons The calls are not always the best quality. Sometimes the connection is not the best and calls hang up Review Source CD Connor D. Operations Manager Construction Used the software for: 6-12 months ### "Amazing product" May 21, 2024 4.0 I loved it. I think it’s been the best option for work calls, texts, etc on the market. Pros Google voice was simple to use. It’s interface is very user friendly and had a great reload speed. The text feature was phenomenal and made our job a lot easier. Cons We send automated messages to our customers. We got flagged for it and we’re unable to continue messaging them. Very disappointing. There was no way to confirm that we weren’t spamming random people. Alternatives considered [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Reason for choosing Google Voice Google voice is reputable. I’ve used it at another job as well and had no complaints. Review Source JF Justine F. Teacher E-Learning Used the software for: 2+ years ### "Voiced Opinion for Google" July 17, 2022 4.0 Google Voice is excellent. Just fix the copy and paste feature when I try to copy and paste a text on the browser. Pros I love that Google Voice allows me the opportunity to set boundaries between my business and personal lives. The app lets me easily connect with clients but also helps me not answer calls or texts outside of office hours. Cons I don’t like that the copy and paste feature copies just the whole message. I wish I could just copy the plain message. Switched from [Yahoo Mail](https://www.capterra.com/p/266980/Yahoo-Mail/)[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[Snapchat for Business](https://www.capterra.com/p/210733/Snapchat/)[Instagram](https://www.capterra.com/p/210721/Instagram/) Each of the softwares above allowed me to send messages to computers. Google Voice connects me to mobile devices and calls. Not everyone checks their email from services listed above, but everyone just about checks their phone or mobile device. Review Source MJ Melody J. Salon Owner & Educator Consumer Services Used the software for: 6-12 months ### "We can't live without it!" May 17, 2023 5.0 Pros I own two hair salons and we don't have a receptionist at either location. Google Voice has made our world so much better and allows us to streamline all client communication through one number. A few of my team members have access to it on their devices and we are able to communicate from home or away from the salons! Can't get better than that. We love the texting options also! Cons The only thing I would change is a simple feature... I'd love to have the option to "unread" text messages, to help us keep track of who has been communicated with. Other than that, its great! Switched from [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) We used to have a phone from Verizon that we would keep at the salon. Google voice made it easier for us to access client communications away from the salon. Review Source HL Holly L. BDC Manager Automotive Used the software for: 6-12 months ### "Great VoIP to use without paying a phone bill" October 28, 2024 5.0 I love being able to call customers without them knowing my real phone number. It is perfect for business on a budget and cannot afford to get a business phone landline. Pros Love that I can use this on my phone and a desktop. Cons I would say the only con is that you can not use emojis. Review Source CM Cheyenne M. Casino Gambling & Casinos Used the software for: 1-2 years ### "Google Voice best out there so far" July 7, 2024 5.0 Pros I like that google voice is linked capable to my phone number and gives me the option for using that number or another number provided by google. Cons I have yet to really find anything about google voice that i can say i dislike. Review Source DJ Deidre J. Sr. Pastor Religious Institutions Used the software for: 2+ years ### "So Convenient" June 16, 2024 4.0 A great convenience and so useful to have. Pros I like the message capture and voice to text translation to my email Cons I wish incoming calls were considered "use" because they discontinued my phone number and I'd love to get it back. Review Source AL A L. Teacher Education Management Used the software for: 1-2 years ### "A must for teachers" June 1, 2024 5.0 I have used this since 2020 when I was contacting parents more frequently. I always use Google Voice as my work number for parents to contact me on. I do not have to give out a personal number and it helps to create more professional boundaries. It’s also so easy to be able to use my phone to call rather than use a school landline . Pros I can contact student parents via text or voice without using my personal number. Cons The fact that it uses a different number to call out can be confusing, but you just have to realize it and get used to it. Review Source DN Daniel N. Owner Legal Services Used the software for: 6-12 months ### "Great Option and Excellent Value for Startups/Small Business" August 1, 2022 5.0 After I was able to find a phone number I liked, setup and use was as easy as could be. Having a desk phone for use in my office was important, so I checked prior to going with Google Voice to make sure this would be an option. G-Voice made setup of the desk phone super simple. I made sure to buy a desk phone that would be compatible with G-Voice. When the phone came, I was able to plug it in and follow the instructions given on Google Workspace, under Voice settings, for setting up a desk phone. It took a few minutes and my phone was configured and working perfect. I have not experienced any of the quality issues I was initially worried about. So, overall, Google Voice has been a great option for me as a small business. Pros Like most software when starting a business, the best thing is the quality-to-cost, or value, that is super important. Google Voice shines in this regard. You can get a business phone setup and running in no time and at half the cost of a traditional landline service. I admit that I was initially concerned about the quality of an "internet" phone service handling important business calls, but I have not had a single problem with quality, or calls being dropped, or clients being unable to hear me, etc. I've even discovered that there are hidden advantages over a traditional landline phone when the power goes out, the phone lines go down, or even when the internet is down. While the traditional landline goes out when the phone line goes down, Google Voice doesn't skip a beat because I am able to connect via the internet or the Voice app on my smartphone-- anywhere. Cons The one thing that drove me a little crazy at setup was the way that phone numbers are assigned/chosen. You have that ability to search for different area codes or number combinations, but holy smokes is it time consuming to try to find the best numbers that work for a business. I understand when you're just handing out free Google Voice numbers to consumers, but for a business you would think there might be an option to select numbers that are easy to remember-- things like "1122" or "7575," etc. I was able to eventually find a number that I liked, but it took several attempts spaced out over a few days. This number is going to be placed on business cards, websites, ads, and it will become part of the business. Reason for choosing Google Voice I primarily went with Google Voice for the cost. But the ease of setup, and the ability to access my business phone from anywhere using a web browser or the Voice mobile app, were also important. Review Source TH Trevor H. Logistics Sales Respresentative Logistics and Supply Chain Used the software for: 1-2 years ### "Decent phone service for start-up." June 5, 2023 3.0 This is a fine service for the price. It is an effective way to get your employees united under one phone program Pros Being a part of a small business driven by sales, the biggest struggle we face is being in constant communication with each other. This service is a great way to accomplish this with company directory, easy call transfers, and texting capabilities, which is beneficial with truck drivers who don't want to answer phone calls. Cons Difficult to use with air-pods, weird echo, and microphone doesn't seem to work well. Doesn't happen often but there are some dropped calls and connectivity issues. Review Source Victoria B. Freelancer Writing and Editing Used the software for: 6-12 months ### "A really great affordable phone service provider for businesses and just for phone needs in general." October 18, 2023 4.0 Overall I really recommend this product this platform is a great Google has done a good job here it's got great clarity great customer service for several different services that are essential for phone providers and it's really affordable and easy to implement an integrate. Pros Google Voice is so easy to use it's a very reasonably priced it offers several essential phone service functions and a great quality they have great customer service And it's also easy to integrate with any other Google service and just many services in general being a Google product. Cons Honestly there really wasn't much at all I don't think I can think of anything at all that I did not like about this program I'm very very happy with it. It is really been a pleasant experience and I'm glad I chose them to go to for my second phone line for my business needs. Review Source JA Jessica A. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Google Voice great for customer service! " May 11, 2023 5.0 We use Google Voice for our customer service line. I can answer work calls anytime, anywhere. The connection is always great and I have never had any problems with any of the hundreds of calls I've answered and returned. It keeps a log and is very easy to use. Pros Google voice allows you to use your personal phone while answering company calls on a different phone line in the area code that you need it from. The calls have great connection, and include text messaging and voice mail. Cons The only thing I don't like about it is that you can't send attachments you receive in text message over email directly from the app. You have to first download them and then send them through your phone. Reason for choosing Google Voice Convenience and trial periods showed Google Voice was better connected than the other ones we researched Review Source Signe J. Owner Writing and Editing Used the software for: 6-12 months ### "Excellent FREE phone service!" June 24, 2021 5.0 Google Voice solves a major problem for me. I love it! Pros I have a home office, and I've used a landline number as my business phone for the last 5+ years as a way to keep my business and personal communications separate. (And to prevent me from getting distracted by business calls/texts when I'm spending time with family/friends.) I moved recently and was shocked by the cost of landline service in my new community. I wasn't willing to pay that price so I started looking for alternatives. I chose Google Voice because it gives me a local phone number FOR FREE. Clients can call and text the number; the calls get forwarded to my cell phone and the texts get forward to my email. I have set up a voice mail message for my business, so when I don't answer, clients don't get my personal answering machine message; instead, they get a professional business "out of office" message. I have solved the "don't get distracted by business calls during personal time" issue by using the settings on my phone to only ring for the Google Voice number during business hours. It's the perfect solution and it saves me TONS of money. Cons I only have one issue with Google Voice. When calls are forwarded to my phone, clients are directed to my personal voice mail if I hit the "ignore" button to ignore the call. To get the Google Voice business voice mail, I have to let the call ring until it is auto-redirected to my voice mail. This is a pretty minor issue, though; given all the benefits -- and the $0 price -- I am happy to put up with this very minor inconvenience. Review Source SL Santhosh L. Senior Technical Recruiter Staffing and Recruiting Used the software for: 2+ years ### "My Google Voice review" August 3, 2023 5.0 My overall experience is soo good with google voice. Thish helps me in many times. It gives the answers from receiver whether they are available or not and what the current scenario like that it helps me to know more. Pros Google voice helps me when I try to reach the person it helps me to understand if they are not available. It give me the note. So that I can understand their situation whether they are available or not. Cons I would say nothing least in google voice because until now it's giving the best for me. So this is soo useful and best to use. Review Source MH Michelle H. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Google voice an easy way to text your friends hands-free" October 23, 2023 5.0 Overall I love the multitask function that I could use with Google voice I could be working on something and sending out a text message instead of typing on my phone I tend to do that a lot with my business and it saves the fingers and the hand cramps but you must always remember to pronunciate your words before you push send or I could autocorrect something you didn't mean to say Pros What I absolutely love about Google voice is that when I am driving and you're not allowed to have your cell phone you can talk easily into it and it will send a text for you or if you're doing chores around the house or the office Cons The only thing you need to be careful about with Google voice is make sure you are pronunciating your words so that it doesn't misspell or misinterpret what you're saying in fact I am using Google voice right now to make this review Review Source SW Steven W. Laboratory Scientist Medical Devices Used the software for: Less than 6 months ### "How Google Voice Affects Our Day to Day Life" September 28, 2023 5.0 Google Voice has helped life continue on normally longer. It has certainly contributed to the general wellbeing of countless men and women all over The United States of America, and is a great addition to any office or home. Pros This product is amazingly useful for the differently abled community. My father has been diagnosed with ALS for over a year, and Google Voice and similar programs are integral to his day to day functioning, as finger mobility has decreased. This program helps countless differently abled men and women to still perform their day to day tasks and has been necessary for my father to continue working. Cons The biggest annoyance is that the texting feature is limited to the USA, which I understand due to the difficulties of incorporating it globally from both a financial and practicality standpoint. There are only a few instances where it would be nice to text folks from other countries, though, so thankfully it is not a huge issue. Review Source Similar Products Featured ## Related categories [Telephony](https://www.capterra.com/telephony-software/)[VoIP](https://www.capterra.com/voip-software/)[Cloud PBX](https://www.capterra.com/cloud-pbx-software/)