# Google Voice Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Google Voice the right Telephony solution for you? Explore 725 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/210592/Voice/reviews --- Google Voice 4.5 (725) [View alternatives](https://www.capterra.com/p/210592/Voice/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Google Voice Ease of use 4.6 Customer Service 4.2 ## Pros and Cons in Reviews Straightforward setup and operation 96% positive reviews out of 91 Most reviewers describe ease of use as a key benefit, highlighting simple setup and intuitive daily operation. Inconsistent audio and reliability 61% negative reviews out of 67 Most reviewers report call quality issues, such as dropped calls, echoes, and unreliable audio during conversations. Carlos P. QAE, 1,001 - 5,000 employees. "Sometimes I had quality issues in the calls. And lack of advanced features." Multi-device accessibility and sync 92% positive reviews out of 40 Most reviewers find device compatibility helpful, enabling seamless use across phones, tablets, and computers. Reliance on stable internet 69% negative reviews out of 36 Most users comment internet connection dependency causes missed calls, delays, and higher costs in weak network areas. ALan E. Partnership manager , 51 - 200 employees. "using the application needs every time internet connections and this makes it expensive and sometimes its to slow to translate" Affordable solution for entrepreneurs 93% positive reviews out of 30 Most users report small business use is valuable, offering cost-effective, flexible communication and easy integration. Frequent spam and scam calls 85% negative reviews out of 27 Most reviewers indicate spam call filtering is insufficient, leading to persistent unwanted calls and potential scams. ## Showing most helpful reviews Showing 1-25 of 725 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Marcus B. owner Construction Used the software for: 1-2 years ### "A great free voip service" May 8, 2026 5.0 google voice was easy to use and easy to set up, it wasn't until i cancelled my number and tried to get another one that i had any issues. Pros google voice is free to use as long as you have phone service through a service provider prior to signing up for google voice. The app is easy to learn how to use and understand the features, its pretty straight forward. google voice also allows you to get verification texts as well as regular texts and sms messages. Cons it would be better if you could get multiple google voice numbers with the same email account and it was pretty frustrating when i couldn't recover my old google voice number or get a new google voice number with the email account that i was previously using. Switched from [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) whatsapp was very unreliable and it lacked key features that i needed to run my business Review Source Wren W. Owner and Officient Events Services Used the software for: 1-2 years ### "Free and Fabulous" January 23, 2026 4.0 It was super easy to set up, I like that I can send the call info to my email for tracking. Thrilled that it has texting available and that it's consistent. Love that its free. Pros Value for money. I just started a small business and provided I dont send messages that look like spam or duplicates, I have very few issues. It's been very helpful! Cons It can be a little clunky. It doesnt show on my phone whether its a normal call or gvoice call and that can be a little stressful. Also, the web interface doesnt have emoji's, which for a regular business would be fine, but I deal with weddings and a certain number of heart emojis is expected. Alternatives considered [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Reason for choosing Google Voice Budget. This has the most features and the lowest budget out of everything I looked at and interfaces with my entire setup. Review Source VR Verified Reviewer Psychotherapist Mental Health Care Used the software for: 6-12 months ### "Outdated irritation" May 3, 2026 3.0 So frustrated. I have to be really careful when using it. I have to double and triple check all texts and links to google calendar sent. Pros The only thing I like about Google Voice is the convenience. I am overall frustrated with Google voice. Cons You have to open up contacts to change contact information, you can't just change it in google voice, so if you mistype something, it's stuck like that only if you open contacts. There's not an edit button. I am frustrated that there is a 160 character limit for SMS texts. I didn't know this for months because I never received an error message that texts weren't sent. Also, links sometimes don't get sent. I have to confirm and reconfirm if texts were received, and sometimes none of that gets through. It's profoundly frustrating because it's led to missed appointments. There's not even a character count to make sure. I have to open a separate document to make sure I'm under 160 characters. I know this is dependent on the person's cell phone carrier and service at the time, but I feel like there must be a way to fix this. I had to reach out to the google community to find all this out. I'm the only one in my organization to figure this out. Review Source NM Nafula M. Owner Design Used the software for: 2+ years ### "My Go to is Google voice." April 15, 2025 5.0 Overall experience with Google voice has been amazing, I've had the same phone number through them for a few years now and it's helped me be able to manage everything even when I didn't have a regular cell phone number. Pros What I like most about Google voice is that you get all the features of a regular phone number for free with Google voice's virtual phone number, mostly the ability to receive verification codes Cons What I like least about Google voice isn't necessarily directed at Google voice but at other websites or programs that won't accept the Google voice phone number because it is VoIP. Switched from [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Because I needed assistance with accessing my verification codes and text now charged 99 cents each time I would need to receive a verification code which was adding up to a lot of money. Google voice provides me that feature for free. Review Source HG Heldor G. Manager Mental Health Care Used the software for: 6-12 months ### "A second phone number on your device. " April 9, 2025 5.0 I started using google voice as a second phone number on my device, but little by little it has taken over. Pros You can manage your phone and have a second phone number on your device. Cons So far, it's been great, so nothing I don't like about it. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) We moved to google workspace so we might as well made switch on all the apps google offers. Review Source JG Jesus G. Case Worker Mental Health Care Used the software for: 1-2 years ### "A great option for your calls and texts" June 4, 2026 5.0 A great experience! it is a very easy to learn app, and it provides many tools for my calls and text. The paid plans are very cheap, and offer great 24/7 customer support just a call away. Pros A great option for an alternate phone line, the setup is fast and easy, it even allows you to choose your own number. I love that you can have it in your computer and your phone, and both are sync! Managing my texts and messages is easier from my laptop, so that's a great plus. It is a free service, so is the best bang for your buck, as long as you have internet access, you have service. Cons There's some issues in the sync, and sometimes the text I send from my phone, aren't loaded on my laptop, but other than that, I haven't experience any major bugs. Review Source Kimberly S. Lead Care Manager Hospital & Health Care Used the software for: 1-2 years ### "Perfect For Professional Business Calls!!" April 27, 2026 5.0 My company uses Google Voice to assign each employee a work number. My overall experience has been very positive. Google Voice integrates seamlessly with my home cell service and hardware. I make approximately 20 calls a day through Google Voice and have never had an issue! Pros I really like the clarity of every single phone call! I like the feature of being able to utilize the "Do not disturb" feature outside of my normal working hours. I did not know it had this feature at first and I was getting work calls in the middle of the night! Cons There are a lot of features I am not familiar with, so I would say better training material is needed. Ever since I discovered the "do not disturb feature," I can't think of anything else I would change! Review Source JS JaKeitha S. Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "I’ll choose GV every time " June 7, 2026 4.0 Pros I utilize Google voice to support me with communication with my clients and it’s amazing! I can easily send and receive text and I can limit background noises. Cons My biggest and only complaint is that sometimes it has glitches and bugs that causes issues that impacts my communication. Review Source PK Paul K. President Real Estate Used the software for: 1-2 years ### "Google Voice - The Best VoIP Optionn!" May 14, 2026 5.0 Overall, Google Voice is my selection for VoIP. With a great value for money and a small learning curve, you can't go wrong with Google Voice! Pros Google Voice is an excellent solution for a business looking for an effective VoIP. It allows for easy access to text messaging as well as meetings. Customer support is there to help with any issues that may come up! Cons Google Voice seemed to lack some background options that other similar VoIP services have. There also is occasional bugs and issues with its mobile app that can lead to frustration during crucial communication times. Review Source TO Tyra O. People Operations Specialist II Computer Software Used the software for: 2+ years ### "Not my favorite. " May 31, 2026 2.0 Pros I can't think of much I like about Google Voice. I have been overall dissatisfied with the product since I got it almost four years ago. Cons I hardly ever use it, and I always get spam calls. And when I get spam calls and hit "ignore" they just keep on ringing forever and ever until the end of time (or until they hang up). No matter how many times I try to report this or fix it, it hasn't changed. I will likely remove it from my tech stack soon. Review Source RM Rosalina M. Executive Assistant/ Freelancer Insurance Used the software for: 1-2 years ### ""Google Voice: A Detailed Look at the Benefits and Limitations of the VoIP Service"" March 2, 2023 4.0 Generally speaking, Google Voice is a valuable and practical VoIP administration that offers numerous helpful highlights for individual and expert use. While there are a few constraints and disadvantages, the free help and flexible gadget similarity go with it a famous decision for some clients. Pros Free assistance: Google Voice is totally allowed to use for calls inside the US and Canada, and offers low rates for worldwide calls.Numerous gadgets: You can utilize Google Voice on various gadgets, including your PC, cell phone, and tablet. This permits you to settle on and get decisions from anyplace, as long as you have a web association.Number porting: You can port your current telephone number to research Voice, so you don't need to give out another number to your contacts.Voice message record: Google Voice can interpret your voice message messages into message, which makes it simple to peruse and deal with your messages.Call screening: Google Voice permits you to screen approaching calls, so you can choose whether or not to answer in view of the guest ID and the record of their message. Cons Restricted accessibility: Google Voice is just accessible in the US and Canada, which might be a disadvantage for clients in different nations.Call quality: The call nature of Google Voice can be impacted by the speed and dependability of your web association.No crisis calls: Google Voice can't be utilized for crisis calls, so you'll have to utilize a customary telephone line or cell if there should be an occurrence of a crisis.Restricted highlights: While Google Voice has numerous valuable elements, it may not offer every one of the high level highlights that a few clients expect for business or expert use.Joining issues: Google Voice may not coordinate well with other specialized instruments or stages, which can be an issue for clients who depend on various devices for their work. Switched from [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) Upgraded Elements: GoToConnect offers a more hearty arrangement of highlights contrasted with Google Voice, including gathering calling, video conferencing, and call focus highlights. These elements might be more appropriate for business or expert use.Better Call Quality: GoToConnect has gained notoriety for giving higher call quality contrasted with Google Voice, particularly with regards to video conferencing.More prominent Adaptability: GoToConnect offers greater adaptability as far as gadget similarity and reconciliation with other specialized devices, which can make it simpler to use for remote work and cooperation.High level Administration: GoToConnect gives progressed administration highlights, including the capacity to see constant investigation and call reports, which can assist organizations with improving their correspondence systems.By and large, while Google Voice is a valuable and practical VoIP administration, GoToConnect might be a superior decision for clients who require progressed highlights, better call quality, and more noteworthy adaptability. It's critical to assess your own correspondence needs and inclinations while picking between various specialized instruments and administrations. Review Source RT Ryan T. Head Of Integrated Search And Data Performance Marketing and Advertising Used the software for: Less than 6 months ### "A Great Service For Digital First Companies - But Canadians Be Aware!" November 6, 2023 5.0 SMS features need to be clearly stated before the sign-up process is launched. It was disappointing to discover that our selected solution wouldn't allow for texting - a key feature in 2023. Pros Transferring existing numbers was a breeze, we had zero issues setting up new lines, linking mobile phones to numbers and with a Google integrated system, our IT Management was easy as possible. Cons Be aware - CANADIAN users - Google Voice doesn't support SMS or text based features for Canadian phone numbers. This means no access to authentication systems required for mobile and remote work. That made the product a none starter for us, and after moving our whole system over, we had to move it right back to a competing service that offered SMS features. Alternatives considered [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) Reason for choosing Google Voice We chose Google Voice because of brand trust and quality of Google Calendar and meeting call quality. We ultimately used VoIP because it allowed text and call features even though it had a more difficult to use interface and setup. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Cost and ease of use - Google is a trusted name with a history of clear call quality. We also leverage a range of Google products so fully integrating seemed like a solution. Review Source LP Lexus P. Ceo Real Estate Used the software for: 2+ years ### "Good option for free phone line service " September 6, 2025 4.0 My overal experience with google voice is a good one. I don't have any major complaints. It's on par with other free phone line services Pros This is a good app for no cost and it works for my needs. It's pretty easy to set uo and has a simple interface Cons The calls are not always the best quality. Sometimes the connection is not the best and calls hang up Review Source SW Stephanie W. Kids Director Religious Institutions Used the software for: 1-2 years ### "Google Voice Review" April 21, 2025 4.0 I have used Google Voice mostly for infrequent business use, where being able to communicate with others without using my personal phone number was important to me. Pros I liked being able to communicate with others without using my personal phone number. Cons I didn't like having to always have a strong internet connection to ensure good call quality using google voice. Review Source PD Presley D. Owner Consumer Services Used the software for: 1-2 years ### "Much needed for a business line!" November 4, 2024 5.0 I use Google Voice for my business phone line, it's very convenient and has always been free! I can access it across multiple phones or from my laptop, so I never miss a call or text from customers. Pros I love how I'm able to access voicemail messages via email on my laptop or I can read voicemail transcript in the app. This helps me out big time! Cons The name prompt when receiving a call. Most of the time callers think it is my voicemail and hang up. I feel this feature should be optional for users. Review Source RD Robert D. Sport Director Sports Used the software for: 1-2 years ### "Google Voice" November 7, 2024 5.0 I loved using this as an option when it came to communicating with parents, or coaches. It helped me communicate with them without them having my personal contact information. Perfect way to keep business and personal life separate. Pros I was able to speak with customers without having to use my personal phone number. Cons I didn't always get the call, and I had trouble using the voicemail feature. Review Source Amber H. President/CEO/Consultant Speaker Professional Training & Coaching Used the software for: 2+ years ### "StartUps, Let Google Voice Be Your First Business Phone" November 4, 2022 5.0 Pros This is so easy to use, so easy to setup, so easy to...it's just so easy. The number you have can be used as a second line that you can answer with your smartphone. You can also answer from the console provided within Gmail. Don't forget to make use of the number frequently. It's your choice if you want to plug in a headset or use your device's volume system while on calls. Can't beat free either. If budget is a factor until it's time to upgrade, Google Voice is an affordable small-business tool. Cons Listening to voice mail messages can be choppy at times, but it doesn't happen too much. From my experiences, voice messages come through crystal clear. As far as the transcribed version of the voice messages, it could be better. Nevertheless, I usually could make out what was trying to be transcribed. If there's infrequent use, it's problematic when it comes to keeping the number. You'd have to start the process over again. It isn't a pleasant experience, so best believe once the number is established make sure to use it regularly. Review Source BD Beth D. Writing and Editing Used the software for: 2+ years ### "Great, free app for VOIP calls" March 31, 2018 5.0 Pros I've used this app for years, and even though it's not one they're really doing much with anymore, I'm glad it's still up and running. I did hear they were planning to upgrade it or integrate it in some other platform eventually, but while I know it's part of Google Hangouts, I don't know about future plans. I can't tell you how many times I've lost my cell phone in the house somewhere, and having done away with landlines 20 years ago, I don't have another phone to use to call my missing cell to find it. So I use Google Voice to dial my cell, and track it down while it's ringing. (Yes, I know I can also use Find My Phone, but the few times I have tried that, it told me the phone was out of range, when in fact it was in the next room.) Also, for a while there I was having battery charging issues with my phone and it would die all the time. Google Voice was a great option for getting in touch with someone if I couldn't use my phone. Google Voice also gives you your own phone number, so for instance, on my website I used my Googe Voice phone number instead of giving out a personal cell number. Google Voice also takes messages, and although the alerts to having new Google Voice messages hasn't worked completely reliably, it is cool that it will transcribe the message for you using voice recognition so you can click on a message and just read it rather than having to listen to it. But of course voice recognition isn't always right, so sometimes the messages are a little garbled, but you can usually figure out what was said. There's no delay or hum on the line when I have used it to make calls. And you can text through this connection, too. If you go into settings and configure it the right way, you can even switch from Google Voice to another phone in the middle of the call. There are apps for Android use, although I haven't used any of them. And if you use it through the Google Hangouts portal, you can "face time" and conference call and share files. Oh - and calls are free in the US. If you want to call outside the US you have to add money to the account first. Cons Not a lot has been done to the basic app in a while by Google, so if they are planning some big roll out of a new and improved version, that would be great. If you use it outside the Hangouts platform, it is pretty simplistic, but serves its purpose. There's really not a lot negative you can say about it. It makes calls and takes calls and the quality of the connection is pretty good. For free. Review Source VR Verified Reviewer Engineer Broadcast Media Used the software for: 2+ years ### "Long Time User!" March 29, 2023 5.0 The single number forwarding to many people's phones I use at work. The white listing of calls and forwarding to my VOIP device I use at home. The voicemail dictation to email I use at both! When my father passed away, I ported-in (for a $20 fee) his cellphone to a Google Voice account so now whenever out-of-touch friends and business partners might call, they get a message of his passing and not need paying his cellphone bill. So much more too! Pros It's a hugely useful, and mostly Free, product which really help out with communication in both my business and private life with so many functions. It's a swiss army knife of communication. It's great! Cons Occasionally they will change the way the systems works and it 'breaks' my somewhat complicated setups and will have to figure out, "Ok... what changed... how can I get it to do what it did before?"... but I can't complain too much... it's great and basically free. Reason for choosing Google Voice Price. Free to try, free to use, nothing that needs to be shutdown if I just decide to never use it again. Review Source VR Verified Reviewer Owner Real Estate Used the software for: 2+ years ### "Essential tool in property and guest management for streamlining communication!" March 5, 2024 5.0 Pros Google Voice is a fantastic tool I've incorporated into my business from Day 1. Most business owners would prefer not to give out their personal phone number to clients and that's where Google Voice jumps in! I've used Google Voice for managing my MTRs and STRs and it has been an essential part of my business from communicating with guests via texts to jumping on a call with them for emergency questions or concerns. Highly recommend to other business owners! Cons No cons that I can think of other than sometimes, the voicemail transcription doesn't work. Review Source LT Lisa T. Retail Sales Manager Retail Used the software for: 2+ years ### "Communication without a doubt" February 16, 2023 5.0 We are solving my business problems with communication between partner to partner which place a role in my business communications to the degree that I can clearly get to work everyday busily and happily getting things done without having to be there and I can get things done all day long without having to bunch schedule up by being there. And my people can get things done without having to call me every second of the day to clarify things and if they do I can clearly tell them things that I don't have to be there for. Pros I would consider your Google-voice for all your transmissions in business related communications that you need in this impact. I like the clarity and I like the simplicity of using something that works for me and then I can depend upon and every aspect of this again impact on my business and relations never had a doubt in Google. Cons There are no features that I feel are missing and I feel that are a problem with the impact on my business I know that I can count on Google with this aspect of my business clearly. Review Source SH Salvador H. Glazer Glass, Ceramics & Concrete Used the software for: 2+ years ### "Google Voice for the voiceless " April 20, 2023 5.0 I love the fact that I could use Google Voice as a spare number for business or any other interactions that I do not want to give my personal number. Pros I love the fact that it's a free product and that you can connect to any device without the impact of caring a spare device when needed. Cons Up to now I still haven't found a downfall to Google Voice. At least for me Google Voice has everything I need. Review Source AE Amy E. Partner Tobacco Used the software for: 2+ years ### "If you're looking for a reliable business line, look no further!" May 11, 2023 5.0 My overall experience with google voice is amazing, I would absolutely recommend it! Pros What I love most about google voice is how easy the setup was! I thought getting another line for my business was going to be a difficult process, but google voice took less than 5 minutes to set up, and the calls were just as clear as my cell phone! Cons The only thing I didn't love is that you can't have more than one phone number unless there was a feature I missed. Review Source RM Rick M. Co-owner Sporting Goods Used the software for: 6-12 months ### "Easy to use VOIP for our small business" May 12, 2023 5.0 Overall it has worked great. Phones are something we just don't want to think about and Google Voice has provided us with ease of mind. It just works. Pros The call clarity and connectivity has been great compared to our previous solution. The ability to have a business phone number over the computer that is tied to a mobile number has been very very helpful. Customers can also text message us to the number which is a bonus. Cons Not too many cons. One small one is that for text messages we don't see a notification pop up, so we have to check the app to see if any messages come through. Might be a setting we could adjust. Reason for choosing Google Voice Cost, and as we use other Google products we thought it would fit in nicely. It has. Review Source BH Brittany H. Search engine evaluator Research Used the software for: 2+ years ### "Good voip" November 15, 2023 5.0 Pros Always clear calls,I get my texts n voicemails to ! Cons So far so good no complaints from me at all Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.