# Google Voice Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Google Voice the right Telephony solution for you? Explore 720 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/210592/Voice/reviews --- Google Voice 4.5 (720) [View alternatives](https://www.capterra.com/p/210592/Voice/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Google Voice Ease of use 4.6 Customer Service 4.2 ## Pros and Cons in Reviews Simple setup and daily operation 96% positive reviews out of 91 Most reviewers describe ease of use as a major benefit, highlighting straightforward setup and intuitive daily operation. Inconsistent call clarity and reliability 61% negative reviews out of 62 Most users report call quality issues, including dropped calls, audio glitches, echo, and unreliable connections during conversations. Zofia M Customer Service and Sales Support Associate, 2 - 10 employees. "What I like least about Google Voice is that its call quality can be inconsistent at times, which can make it difficult to have clear conversations." Multi-device accessibility and syncing 92% positive reviews out of 40 Most users report device compatibility allows seamless access and call management across computers, tablets, and smartphones. Anand B Research Analyst, 501 - 1,000 employees. "We can use this on our mobile and laptop as well." Reliance on stable internet 69% negative reviews out of 36 Most users comment internet connection is essential, with unreliable or weak networks causing missed calls and slow performance. paul L chief operating officer , 11 - 50 employees. "The only challenge is with poor internet connections the application disturbs to translate words at faster speed hence it slows down with poor connections" Cost-effective for small businesses 93% positive reviews out of 29 Most reviewers indicate small business use is valuable, citing affordability, easy separation of work and personal calls, and integration with other Google tools. Frequent spam and scam calls 85% negative reviews out of 27 Most reviewers find spam call filtering insufficient, reporting persistent unwanted calls, scam attempts, and ineffective blocking features. ## Showing most helpful reviews Showing 1-25 of 720 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kimberly S. Lead Care Manager Hospital & Health Care Used the software for: 1-2 years ### "Perfect For Professional Business Calls!!" April 27, 2026 5.0 My company uses Google Voice to assign each employee a work number. My overall experience has been very positive. Google Voice integrates seamlessly with my home cell service and hardware. I make approximately 20 calls a day through Google Voice and have never had an issue! Pros I really like the clarity of every single phone call! I like the feature of being able to utilize the "Do not disturb" feature outside of my normal working hours. I did not know it had this feature at first and I was getting work calls in the middle of the night! Cons There are a lot of features I am not familiar with, so I would say better training material is needed. Ever since I discovered the "do not disturb feature," I can't think of anything else I would change! Review Source NM Nafula M. Owner Design Used the software for: 2+ years ### "My Go to is Google voice." April 15, 2025 5.0 Overall experience with Google voice has been amazing, I've had the same phone number through them for a few years now and it's helped me be able to manage everything even when I didn't have a regular cell phone number. Pros What I like most about Google voice is that you get all the features of a regular phone number for free with Google voice's virtual phone number, mostly the ability to receive verification codes Cons What I like least about Google voice isn't necessarily directed at Google voice but at other websites or programs that won't accept the Google voice phone number because it is VoIP. Switched from [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Because I needed assistance with accessing my verification codes and text now charged 99 cents each time I would need to receive a verification code which was adding up to a lot of money. Google voice provides me that feature for free. Review Source VR Verified Reviewer Owner Consumer Services Used the software for: 2+ years ### "Easy and Straightforward Phone Solution" March 8, 2026 5.0 Overall it's a good experience and I'm trying eventually use it for business. The only thing that would make it better if is it had a video sharing feature. Pros It's a free phone number I always have access to no matter what and it's a simple way to always have a second phone number so I can separate my calls. Cons There's not much I don't like about Google Voice. But, there was one time that I called into a conference call and was asked to use my credits but joining from my regular phone didn't ask me to pay anything. Review Source Tess M. Matchmaker Individual & Family Services Used the software for: 6-12 months ### "Good for the basics" May 28, 2025 3.0 Pros I moved abroad, and I was able to save the phone number I've had since I was 15 by porting it to Google Voice. It also allows me to keep an American phone number. Cons It screens calls and doesn't always let calls through, and the sound quality isn't always the best on both my end and theirs. Review Source Wren W. Owner and Officient Events Services Used the software for: 1-2 years ### "Free and Fabulous" January 23, 2026 4.0 It was super easy to set up, I like that I can send the call info to my email for tracking. Thrilled that it has texting available and that it's consistent. Love that its free. Pros Value for money. I just started a small business and provided I dont send messages that look like spam or duplicates, I have very few issues. It's been very helpful! Cons It can be a little clunky. It doesnt show on my phone whether its a normal call or gvoice call and that can be a little stressful. Also, the web interface doesnt have emoji's, which for a regular business would be fine, but I deal with weddings and a certain number of heart emojis is expected. Alternatives considered [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Reason for choosing Google Voice Budget. This has the most features and the lowest budget out of everything I looked at and interfaces with my entire setup. Review Source HG Heldor G. Manager Mental Health Care Used the software for: 6-12 months ### "A second phone number on your device. " April 9, 2025 5.0 I started using google voice as a second phone number on my device, but little by little it has taken over. Pros You can manage your phone and have a second phone number on your device. Cons So far, it's been great, so nothing I don't like about it. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) We moved to google workspace so we might as well made switch on all the apps google offers. Review Source EG Erica G. CEO Food & Beverages Used the software for: 1-2 years ### "A-must have for Small Business Owners/Entrepreneurs" December 22, 2024 4.0 Overall I had a good experience with Google Voice. It is important to know the fine print, especially understanding the inactive time. However, being able to pick my own number was great and using the different features made communicating with my clients very easy! Pros I appreciated the ease and versatility of Google Voice. It was super easy to begin the process, especially since I already have a Google email address. Picking different plans was also great because you can choose based on your budget and desired functions. Cons I was least fond of the period when the number was cut off due to inactivity. I wished the period was longer since I was fresh in my business. Alternatives considered [800.com](https://www.capterra.com/p/208208/800-com/) Reason for choosing Google Voice I liked the option of having the 800 number that incorporated my business name. Review Source SG Shea G. Counselor Health, Wellness and Fitness Used the software for: 6-12 months ### "Wonderful product for small business" April 20, 2026 5.0 Overall my experience using Google Voice has been great. I'd recommend it to anyone in small business or private practice. It fills a specific need in an innovative way. Pros Google Voice, through their HIPAA compliant option, provides a simple, low cost option for a secure voicemail/phone service. As a therapist in solo private practice Google Voice provides the option not only for phone calls but also text and sms, should I wish to utilize those options in my practice, for a low monthly fee. I've not experienced any bugs and issues in over a year of utilizing it so I've not needed to contact their customer support, but I am sure customer support is as high quality as the product! While there is a little bit of a learning curve moving from using a traditional phone to Google Voice it is very intuitive. While primarily I utilize Google Voice to reach out if a patient is late or to receive calls, it would be a great option for voice-only meetings as well. Cons I leave a few tabs up when I log off if I don't restart my computer and Google Voice is one of them. It took me a few days to get into the habit of refreshing it each morning, otherwise it doesn't seem to actually reload. Truly the tiniest of things not to like, especially in the context of how well Google Voice works! Review Source RS Rachel S. Managing Member Retail Used the software for: 2+ years ### "Easy to set up and works great" April 28, 2026 5.0 Overall the experience is great and reliable. The voice to text translate is usually spot on. Important voicemails don't get lost as it consolidates right into my email. Highly recommend. Pros Google voice is great for consolidating voicemails into my emails. Usually there are follow up tasks from my business voicemails and having everything in my email inbox ensures nothing will get forgotten. Cons There is a bit of a delay from a call coming in to when you can answer it on your cell phone. Often this will cause the call to get missed especially if I have to press a button for the call to proceed. Not a major issue, but something to be aware of. Review Source Alexander G. Head Photographer and owner Photography Used the software for: 2+ years ### "Google Voice for me" January 8, 2026 4.0 Pros The things that I like the most about Google voice is the option of having another phone number from my same phone for free. Cons I have not had much about Google Voice to not like. It’s a pretty easy to use software that is free. Review Source AL Aaron L. Videographer Photography Used the software for: 1-2 years ### "Best starter phone service for small businesses" November 9, 2023 5.0 Overall best experience I’ve been using it for years and will continue to use I’ve tried other paid options. I love them, but nothing beats free. Pros This is one of the cheapest virtual phone services that you will find sense it is free and it’s almost perfect. It has just the right amount of features. It is lacking some things but of course, as a free service that’s to be expected but for the price I absolutely recommend everybody who is starting a small business to start with your voice. Cons The only cons for Google Voice is the issue with the call \[sensitive content hidden\] and not being able to know if a phone call is coming to your personal cell phone or if a call is coming from Google Voice because it only gives you two options you’re either getting a phone call from just the regular caller ID which it looks exactly like your normal phone call collar ID or you can set your Google voice number as a contact in your phone so that way you know that a call is coming to you from Google Voice but it takes away the call ID feature so I wish they would fix this. I also wish they would have a virtual answering service like a robot which most other services have but of course those cost so I can’t really say it’s a con because everything you’re getting Is great Alternatives considered [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Reason for choosing Google Voice Like I said, they have all of the services that I need for a small business, and the best part is the cost Switched from [Nextiva](https://www.capterra.com/p/175788/Nextiva/) The main reason was just a cost since nextiva is a amazing service and they have everything that I want but when it comes to something that is free why not keep it that way Review Source CD Connor D. Operations Manager Construction Used the software for: 6-12 months ### "Amazing product" May 21, 2024 4.0 I loved it. I think it’s been the best option for work calls, texts, etc on the market. Pros Google voice was simple to use. It’s interface is very user friendly and had a great reload speed. The text feature was phenomenal and made our job a lot easier. Cons We send automated messages to our customers. We got flagged for it and we’re unable to continue messaging them. Very disappointing. There was no way to confirm that we weren’t spamming random people. Alternatives considered [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Reason for choosing Google Voice Google voice is reputable. I’ve used it at another job as well and had no complaints. Review Source MJ Melody J. Salon Owner & Educator Consumer Services Used the software for: 6-12 months ### "We can't live without it!" May 17, 2023 5.0 Pros I own two hair salons and we don't have a receptionist at either location. Google Voice has made our world so much better and allows us to streamline all client communication through one number. A few of my team members have access to it on their devices and we are able to communicate from home or away from the salons! Can't get better than that. We love the texting options also! Cons The only thing I would change is a simple feature... I'd love to have the option to "unread" text messages, to help us keep track of who has been communicated with. Other than that, its great! Switched from [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) We used to have a phone from Verizon that we would keep at the salon. Google voice made it easier for us to access client communications away from the salon. Review Source SW Stephanie W. Kids Director Religious Institutions Used the software for: 1-2 years ### "Google Voice Review" April 21, 2025 4.0 I have used Google Voice mostly for infrequent business use, where being able to communicate with others without using my personal phone number was important to me. Pros I liked being able to communicate with others without using my personal phone number. Cons I didn't like having to always have a strong internet connection to ensure good call quality using google voice. Review Source RD Robert D. Sport Director Sports Used the software for: 1-2 years ### "Google Voice" November 7, 2024 5.0 I loved using this as an option when it came to communicating with parents, or coaches. It helped me communicate with them without them having my personal contact information. Perfect way to keep business and personal life separate. Pros I was able to speak with customers without having to use my personal phone number. Cons I didn't always get the call, and I had trouble using the voicemail feature. Review Source NT Naf T. QA Tech Food Production Used the software for: 2+ years ### "Easy to use " August 9, 2024 5.0 Pros It's easy to use and works well with the network. I can use it like a regular phone number. Cons Sometimes the updates can make the numbers go into spam by themselves. Review Source WG William G. Owner Construction Used the software for: 6-12 months ### "Great VoIP and call managment" June 2, 2024 5.0 Its the only call managment and VoIP service i will use for my business. Pros Ease of use and set up. Very user friendly. Cons Nothing i can think of. Everything from set up, implementation and customer service is top notch. Alternatives considered [NordVPN](https://www.capterra.com/p/166743/NordVPN/) Reason for choosing Google Voice Customer service and ease of implementation. Review Source Amber H. President/CEO/Consultant Speaker Professional Training & Coaching Used the software for: 2+ years ### "StartUps, Let Google Voice Be Your First Business Phone" November 4, 2022 5.0 Pros This is so easy to use, so easy to setup, so easy to...it's just so easy. The number you have can be used as a second line that you can answer with your smartphone. You can also answer from the console provided within Gmail. Don't forget to make use of the number frequently. It's your choice if you want to plug in a headset or use your device's volume system while on calls. Can't beat free either. If budget is a factor until it's time to upgrade, Google Voice is an affordable small-business tool. Cons Listening to voice mail messages can be choppy at times, but it doesn't happen too much. From my experiences, voice messages come through crystal clear. As far as the transcribed version of the voice messages, it could be better. Nevertheless, I usually could make out what was trying to be transcribed. If there's infrequent use, it's problematic when it comes to keeping the number. You'd have to start the process over again. It isn't a pleasant experience, so best believe once the number is established make sure to use it regularly. Review Source BD Beth D. Writing and Editing Used the software for: 2+ years ### "Great, free app for VOIP calls" March 31, 2018 5.0 Pros I've used this app for years, and even though it's not one they're really doing much with anymore, I'm glad it's still up and running. I did hear they were planning to upgrade it or integrate it in some other platform eventually, but while I know it's part of Google Hangouts, I don't know about future plans. I can't tell you how many times I've lost my cell phone in the house somewhere, and having done away with landlines 20 years ago, I don't have another phone to use to call my missing cell to find it. So I use Google Voice to dial my cell, and track it down while it's ringing. (Yes, I know I can also use Find My Phone, but the few times I have tried that, it told me the phone was out of range, when in fact it was in the next room.) Also, for a while there I was having battery charging issues with my phone and it would die all the time. Google Voice was a great option for getting in touch with someone if I couldn't use my phone. Google Voice also gives you your own phone number, so for instance, on my website I used my Googe Voice phone number instead of giving out a personal cell number. Google Voice also takes messages, and although the alerts to having new Google Voice messages hasn't worked completely reliably, it is cool that it will transcribe the message for you using voice recognition so you can click on a message and just read it rather than having to listen to it. But of course voice recognition isn't always right, so sometimes the messages are a little garbled, but you can usually figure out what was said. There's no delay or hum on the line when I have used it to make calls. And you can text through this connection, too. If you go into settings and configure it the right way, you can even switch from Google Voice to another phone in the middle of the call. There are apps for Android use, although I haven't used any of them. And if you use it through the Google Hangouts portal, you can "face time" and conference call and share files. Oh - and calls are free in the US. If you want to call outside the US you have to add money to the account first. Cons Not a lot has been done to the basic app in a while by Google, so if they are planning some big roll out of a new and improved version, that would be great. If you use it outside the Hangouts platform, it is pretty simplistic, but serves its purpose. There's really not a lot negative you can say about it. It makes calls and takes calls and the quality of the connection is pretty good. For free. Review Source Rowan M. Owner Construction Used the software for: 1-2 years ### "Cheap and Reliable Phone for Small Business" December 11, 2022 5.0 Very happy. I use Google for almost all aspects of my business and for around $20/month (as of Dec-2022) I'm getting a phone number, email, website, etc. Pros The iPhone app means I can just use my existing phone, but have a completely separate number to talk and text from for my business. It's also great that I can view and send texts from the browser, handy for when I'm doing invoicing from my laptop etc. Cons My one complaint is that the iPhone app doesn't resize photos when you send them. The default iPhone photos are too large for most carriers to accept. So when I want to send a photo, I have to use another app to resize it, then send it from Google Voice. It should just resize like every other messaging system does. Reason for choosing Google Voice I looked at other phone carriers. I couldn't find anything with reliable and professional products (like being able to get a local number for the area I service) without spending a LOT more through a traditional phone carrier. Review Source VR Verified Reviewer Student Accounting Used the software for: 6-12 months ### "Amazing phone software that is very convenient and easy to use" March 27, 2023 5.0 Amazing software that I use every day. A good alternative to an actual phone plan. Cost friendly and useful. 10/10 recommended Pros Google Voice is an amazing phone calling service that can be downloaded as an app on a phone and easily used. I prefer using Google Voice because of its simplicity and the many features it possesses. I find calling different people on Google Voice to be a very simple task. The cost associated with Google Voice is very reasonable and probably lower than other carriers and is therefore a very money saving option. Some of my favourite features are how Google Voice can switch your voice message into a written message to the reciever. Another great feature is that you can call multiple people at the same time. The quality of Google Voice is good most of the time and therefore is highly recommended. You don't need much experience with technology to be able to figure out how to use Google Voice. Cons Google Voice will occasionally crash but this has only happened twice to me when I was in very cold weather. I have been used Google Voice for a while now and I am very pleased with the services and features it provided. Review Source Signe J. Owner Writing and Editing Used the software for: 6-12 months ### "Excellent FREE phone service!" June 24, 2021 5.0 Google Voice solves a major problem for me. I love it! Pros I have a home office, and I've used a landline number as my business phone for the last 5+ years as a way to keep my business and personal communications separate. (And to prevent me from getting distracted by business calls/texts when I'm spending time with family/friends.) I moved recently and was shocked by the cost of landline service in my new community. I wasn't willing to pay that price so I started looking for alternatives. I chose Google Voice because it gives me a local phone number FOR FREE. Clients can call and text the number; the calls get forwarded to my cell phone and the texts get forward to my email. I have set up a voice mail message for my business, so when I don't answer, clients don't get my personal answering machine message; instead, they get a professional business "out of office" message. I have solved the "don't get distracted by business calls during personal time" issue by using the settings on my phone to only ring for the Google Voice number during business hours. It's the perfect solution and it saves me TONS of money. Cons I only have one issue with Google Voice. When calls are forwarded to my phone, clients are directed to my personal voice mail if I hit the "ignore" button to ignore the call. To get the Google Voice business voice mail, I have to let the call ring until it is auto-redirected to my voice mail. This is a pretty minor issue, though; given all the benefits -- and the $0 price -- I am happy to put up with this very minor inconvenience. Review Source SL Santhosh L. Senior Technical Recruiter Staffing and Recruiting Used the software for: 2+ years ### "My Google Voice review" August 3, 2023 5.0 My overall experience is soo good with google voice. Thish helps me in many times. It gives the answers from receiver whether they are available or not and what the current scenario like that it helps me to know more. Pros Google voice helps me when I try to reach the person it helps me to understand if they are not available. It give me the note. So that I can understand their situation whether they are available or not. Cons I would say nothing least in google voice because until now it's giving the best for me. So this is soo useful and best to use. Review Source MH Michelle H. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Google voice an easy way to text your friends hands-free" October 23, 2023 5.0 Overall I love the multitask function that I could use with Google voice I could be working on something and sending out a text message instead of typing on my phone I tend to do that a lot with my business and it saves the fingers and the hand cramps but you must always remember to pronunciate your words before you push send or I could autocorrect something you didn't mean to say Pros What I absolutely love about Google voice is that when I am driving and you're not allowed to have your cell phone you can talk easily into it and it will send a text for you or if you're doing chores around the house or the office Cons The only thing you need to be careful about with Google voice is make sure you are pronunciating your words so that it doesn't misspell or misinterpret what you're saying in fact I am using Google voice right now to make this review Review Source SW Steven W. Laboratory Scientist Medical Devices Used the software for: Less than 6 months ### "How Google Voice Affects Our Day to Day Life" September 28, 2023 5.0 Google Voice has helped life continue on normally longer. It has certainly contributed to the general wellbeing of countless men and women all over The United States of America, and is a great addition to any office or home. Pros This product is amazingly useful for the differently abled community. My father has been diagnosed with ALS for over a year, and Google Voice and similar programs are integral to his day to day functioning, as finger mobility has decreased. This program helps countless differently abled men and women to still perform their day to day tasks and has been necessary for my father to continue working. Cons The biggest annoyance is that the texting feature is limited to the USA, which I understand due to the difficulties of incorporating it globally from both a financial and practicality standpoint. There are only a few instances where it would be nice to text folks from other countries, though, so thankfully it is not a huge issue. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.