--- title: "Google Voice Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Google Voice Software - reviews, pricing plans, popular comparisons to other Telephony products and more." source_url: "https://www.capterra.com/p/210592/Voice/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # Google Voice Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Google Voice ## What is Google Voice? Voice calling solution that offers voicemail transcription, number assignments, call forwarding, ring groups, and more. ## What is Google Voice used for? [Telephony](https://www.capterra.com/telephony-software/)[VoIP](https://www.capterra.com/voip-software/)[Cloud PBX](https://www.capterra.com/cloud-pbx-software/) Recognitions Shortlist Best ease of use Best value for money Top alternative Featured Overall rating Based on 727 user reviews Reviews sentiment Positive 92% Neutral 6% Negative 2% Pros & cons Simple setup and operation Flexible multi-device access Inconsistent call reliability Dependence on strong internet Starting price $10 Per User, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - VoIP / 2026 - Telephony / 2025 Our "Best of" badge program showcases products with the highest ratings... - VoIP / 2026 - Cloud PBX / 2025 Our "Best of" badge program showcases products with the highest ratings... - Cloud PBX / 2026 Do you work for Google Voice?[Manage this product listing](https://www.g2.com/products/google-voice/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Google Voice 4.5 (727) VS. [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price $10 Per User, Per Month Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (714) Ease Of Use 4.4 (893) Value For Money 4.6 (476) Value For Money 4.3 (803) Customer Service 4.2 (397) Customer Service 4.1 (824) ## Google Voice alternatives [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.4 (271)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (893)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) [Nextiva](https://www.capterra.com/p/175788/Nextiva/) [4.6 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/175788/Nextiva/) [View all alternatives](https://www.capterra.com/p/210592/Voice/alternatives/) ## FAQs about Google Voice Overview ### What problems does Google Voice solve? Google Voice solves the challenge of separating personal and business communications by assigning work numbers that employees can use on phones, browsers, and desktops. It helps solo practitioners, sales teams, remote staff, and small businesses route calls, manage customer texts, screen callers, and read voicemail transcripts without carrying separate devices. Answer based on 518 reviews Overview ### Which roles and teams benefit most from Google Voice? Google Voice is most used by small-business owners, executives, and office managers who need a dedicated business number for calls, texts, voicemail, and customer follow-up. Teachers, counselors, and therapists use it to manage parent, student, or client communication. Project managers, account teams, and software engineers keep work contacts separate from personal phones. Answer based on 706 reviews Overview ### What company size and industries is Google Voice built for? Google Voice is built primarily for small businesses, which represent 73% of reviewers, with Education Management as its leading industry at 7%. It also serves enterprises (16%) and midsize businesses (11%), while Information Technology and Services and Computer Software each account for 5% of reviewer industries. Answer based on 727 reviews Features and Usability ### What are the key features of Google Voice? Google Voice includes caller ID and call screening to identify callers before answering, plus VoIP calling and online voice transmission for a separate business number. Call center management organizes contacts, call history, missed calls, texts, and voicemail. It also supports call conferencing for conversations with multiple participants. Answer based on 161 reviews Pricing ### How much does it cost and what fees or limitations are included? Google Voice offers a free version, while Google Workspace customers can start at $10 per user/month with Starter. Standard costs 20 and Premier 30 per user/month. Reviewers often value the free basics and budget-based plan selection, though some describe paid pricing as expensive or unclear. Answer based on 108 reviews Integrations ### Which third-party tools and platforms does Google Voice integrate with? Google Voice integrates with five connected Google platforms: Gmail, Google Workspace, Google Calendar, Google Contacts, and Google Meet. These integrations support call and voicemail notifications in Gmail, contact access through Google Contacts, calendar-related scheduling, Workspace administration, and meeting-based communication through Google Meet. Answer based on 71 reviews Getting Started and Support ### What customer support options does Google Voice offer, and how do users rate the experience? Google Voice offers FAQ and forum resources for support. User experiences are mixed: some describe customer service as dependable, helpful, and quick, while others report slow responses, difficulty getting assistance for service issues, and reliance on community discussions to resolve texting or account questions. Answer based on 93 reviews Security ### How does Google Voice handle data security and access control? Google Voice protects users’ personal numbers by providing a separate number for calls, texts, and call forwarding, while allowing caller screening and blocking unwanted numbers. A HIPAA-compliant option supports secure voicemail and phone service. Reviewers also cite risks of number theft or hijacking, scam misuse, privacy trade-offs, and lockouts when account passwords are forgotten. Answer based on 31 reviews Calling features ### How well does Google Voice handle business calling? Google Voice gives small businesses and solo professionals a practical separate work number for calls, texts, call forwarding, screening, and voicemail. Users value calling from multiple devices and keeping personal numbers private, though some report incoming-call delays, limited caller ID visibility on forwarded calls, and fewer advanced phone-system features. Answer based on 256 reviews ## Who uses Google Voice? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Simple setup and operation 95% positive reviews out of 92 Most users report ease of use, with straightforward setup and intuitive daily operation after initial learning. Inconsistent call reliability 61% negative reviews out of 67 Most reviewers indicate call quality varies, with occasional dropped calls, echoes, and unclear audio during conversations. Carlos P. QAE, 1,001 - 5,000 employees. "Sometimes I had quality issues in the calls. And lack of advanced features." Flexible multi-device access 92% positive reviews out of 40 Most users comment on seamless use across smartphones, tablets, and computers, enhancing convenience and accessibility. Dependence on strong internet 69% negative reviews out of 36 Most users report service requires stable internet, causing disruptions or slowdowns in areas with weak connectivity. Deepak E. Program Manager I, 10,001+ employees. "Voice lags if used with less or minimum internet speed" Affordable for small businesses 93% positive reviews out of 30 Most reviewers find Google Voice cost-effective and practical for small businesses needing separate work numbers. Frequent spam and scam calls 86% negative reviews out of 28 Most reviewers describe persistent spam calls and insufficient filtering, leading to frequent unwanted interruptions and annoyances. Tyra O. People Operations Specialist II, 201 - 500 employees. "I hardly ever use it, and I always get spam calls. And when I get spam calls and hit "ignore" they just keep on ringing forever and ever until the end of time (or until they hang up)." ## Features AI summary Based on 2,215 Telephony reviews Capterra reviewers highlight these as the telephony features buyers care about most: - **VoIP Connection** (**54%** of reviewers rated this feature as critical) - **Call Routing** (**44%**) - **Call Monitoring** (**39%**) Google Voice supports **VoIP Connection** and **Call Monitoring**, giving teams a way to place internet-based calls and review call activity for quality and oversight. However, it does not offer **Call Routing**. Instead, it provides other features that reviewers also rate as important, including **Caller ID** (**39%**) and **Call Center Management** (**38%**), helping businesses identify incoming callers, manage higher call volumes, and keep communication operations organized. VoIP Connection 4.6 (176) 57.95% of 176 reviewers that rated this feature as important or highly important Google Voice offers a reliable VoIP connection that lets you make calls over the internet with strong clarity and minimal drops. Users think call quality is consistently high, setup is easy, and connections remain stable as long as internet service is good. Caller ID 4.5 (225) 62.22% of 225 reviewers that rated this feature as important or highly important You get caller ID that helps identify callers, filter spam, and manage privacy. Reviewers appreciate seeing names or businesses, integrating with Google Contacts, and spam detection, though some say accuracy can be inconsistent, especially for unknown numbers. Call Center Management 4.4 (155) 44.52% of 155 reviewers that rated this feature as important or highly important With this capability, you can efficiently organize calls, contacts, and voicemails, track call history, and manage users. Reviewers appreciate the ease of managing calls and messages, the ability to record and transcribe voicemails, and the helpful call organization. Online Voice Transmission 4.6 (95) 67.37% of 95 reviewers that rated this feature as important or highly important It gives you clear and consistent online voice transmission, making calls sound crisp and reliable. Reviewers indicate voice quality is usually excellent, with few dropped calls, and say it matches or sometimes exceeds traditional phone service for clarity. Call Conferencing 4.3 (94) 46.81% of 94 reviewers that rated this feature as important or highly important This aspect lets you connect with multiple people at once, making group calls simple and accessible. Some reviewers find it easy to set up and use, with good audio quality, though a few mention minor issues when many people speak simultaneously. Voice Mail 4.6 (14) 92.86% of 14 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages Google Voice 10 features ### All Features - Call Center Management: With this capability, you can efficiently organize calls, contacts, and voicemails, track call history, and manage users. Reviewers appreciate the ease of managing calls and messages, the ability to record and transcribe voicemails, and the helpful call organization. - Call Conferencing: This aspect lets you connect with multiple people at once, making group calls simple and accessible. Some reviewers find it easy to set up and use, with good audio quality, though a few mention minor issues when many people speak simultaneously. - Call Screening: View caller ID details such as name and number and determine how to respond by prioritizing or blocking it - Caller ID: You get caller ID that helps identify callers, filter spam, and manage privacy. Reviewers appreciate seeing names or businesses, integrating with Google Contacts, and spam detection, though some say accuracy can be inconsistent, especially for unknown numbers. - Contact Management: Manage, organize, and store contact information - For Cloud Phone Systems: For Cloud-based phone system that sends and receives calls via the internet. - Online Voice Transmission: It gives you clear and consistent online voice transmission, making calls sound crisp and reliable. Reviewers indicate voice quality is usually excellent, with few dropped calls, and say it matches or sometimes exceeds traditional phone service for clarity. - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voicemail Transcription: Transcribe voicemail audio messages to written text that is sent over email - VoIP Connection: Google Voice offers a reliable VoIP connection that lets you make calls over the internet with strong clarity and minimal drops. Users think call quality is consistently high, setup is easy, and connections remain stable as long as internet service is good. --- Get Advice We can help you find the software with the features you need. Features 4.4 (708) 4.4 Based on 708 reviews ## Pricing Value for money 4.6 (476) Free Version [View pricing plan details](https://www.capterra.com/p/210592/Voice/pricing/) Starter $10.00 Per User,Per Month It includes: - 24/7 Support - Call Forwarding - Free Calling to Canada From the US - Free Calling to the US From Any Country - Google Calendar Integration - Google Fi Compatible - Google Meet Integration - Mobile Apps : Android and Ios - Service Level Agreement - Unlimited SMS in the US - Up to 10 Domestic Locations Are Allowed - Up to 10 Number of Users Are Allowed - Usage and Activity Reporting - Voicemail Transcription - Web Application Standard $20.00 Per User,Per Month It includes: - Unlimited SMS in the US - Usage and Activity Reporting - Voicemail Transcription - Web Application - Unlimited Number of Users Are Allowed - Call Forwarding - Desk Phone Support - Ediscovery - Free Calling to Canada From the US - Free Calling to the US From Any Country - Google Calendar Integration - Google Fi Compatible - Google Meet Integration - Mobile Apps : Android and Ios - Multi Level Auto Attendant - Ring Groups - Service Level Agreement - Unlimited Domestic Locations Are Allowed - 24/7 Support Premier $30.00 Per User,Per Month It includes: - Unlimited Domestic Locations Are Allowed - Unlimited International Locations Are Allowed - Unlimited Number of Users Are Allowed - Unlimited SMS in the US - Usage and Activity Reporting - Voicemail Transcription - Web Application - Service Level Agreement - Ring Groups - Multi Level Auto Attendant - Mobile Apps : Android and Ios - Google Meet Integration - Google Fi Compatible - Google Calendar Integration - Free Calling to the US From Any Country - Free Calling to Canada From the US - Ediscovery - Desk Phone Support - Data Regions - Call Forwarding - Advanced Reporting - 24/7 Support Value for money 4.6 (476) 4.6 Based on 476 reviews ## Integrations [ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (397) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (397) 4.2 Based on 397 reviews ## User reviews Overall rating 4.5 Based on 727 reviews Filter by rating 5(471) 4(199) 3(44) 2(7) 1(6) Mentioned topic Sorted by most recent DS Deepika S. Senior Technical Recruiter Staffing and Recruiting ### "Simple, Reliable, and Easy to Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 5, 2026 Overall, my experience with Google Voice has been pretty good. It’s simple to use, reliable for calls and texts, and convenient for keeping everything in one place. There are a few limitations and occasional glitches, but nothing major. Overall, it’s a solid option if you want an easy and affordable way to manage calls and messages. Pros What I like most about Google Voice is that it’s simple and easy to use. I can manage calls, texts, and voicemails all in one place without much hassle. The call quality is pretty reliable, and features like voicemail transcription and call forwarding are really handy. Overall, it’s convenient, straightforward, and offers good value for the price. Cons The biggest downside is that some features feel a little limited compared with other calling and messaging apps. The occasional bugs or glitches can also be frustrating, and customer support could be more responsive. It would also be nice to have more options for customizing backgrounds and managing meetings. Switched from [Hosted VoIP PBX](https://www.capterra.com/p/120469/Hosted-VoIP-PBX/) I switched to Google Voice because I wanted something simpler and easier to manage than a traditional hosted VoIP PBX. It was more convenient, required less setup and maintenance, and gave me an easy way to handle calls, texts, and voicemail in one place. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RG Rashad G. Geomechanicist Oil & Energy ### "A second number without a second phone or SIM" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 August 20, 2026 I have found Google Voice useful when I want to keep certain calls and messages separate from my primary phone number. Being able to check messages, make calls, and access voicemail from different devices gives it a level of flexibility that I appreciate. It is simple enough that I can use it when needed without spending much time managing it. Pros Google Voice gives me a separate phone number that I can use for calls and text messages without needing another phone. I like being able to access it from both my phone and computer, and having calls, messages, and voicemail connected to the same account is convenient. Cons The calling and messaging experience is more basic than a regular mobile service, and occasionally notifications or incoming calls do not feel quite as seamless as using the phone’s native number. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Jared S. Handyman Construction ### "Google voice 2 by jared" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 2, 2026 My overall experience with Google voice has been stupendous to say the least and i will continue to keep using it for a very long time. Pros I am still using google voice to this day. I love it compared to the stock phone app on my android. It allows me to have wifi calling and visual voicemail. Cons I honestly cannot think of one thing that i dislike about google voice. Nor can i think of anything I would change Switched from [Android 11](https://www.capterra.com/p/228982/Android-11/) Google voice has many more features snd is so much better Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JS JaKeitha S. Therapist Health, Wellness and Fitness ### "I’ll choose GV every time " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 June 7, 2026 Pros I utilize Google voice to support me with communication with my clients and it’s amazing! I can easily send and receive text and I can limit background noises. Cons My biggest and only complaint is that sometimes it has glitches and bugs that causes issues that impacts my communication. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JG Jesus G. Case Worker Mental Health Care ### "A great option for your calls and texts" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 4, 2026 A great experience! it is a very easy to learn app, and it provides many tools for my calls and text. The paid plans are very cheap, and offer great 24/7 customer support just a call away. Pros A great option for an alternate phone line, the setup is fast and easy, it even allows you to choose your own number. I love that you can have it in your computer and your phone, and both are sync! Managing my texts and messages is easier from my laptop, so that's a great plus. It is a free service, so is the best bang for your buck, as long as you have internet access, you have service. Cons There's some issues in the sync, and sometimes the text I send from my phone, aren't loaded on my laptop, but other than that, I haven't experience any major bugs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TO Tyra O. People Operations Specialist II Computer Software ### "Not my favorite. " 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 0.0 0.0 Likelihood to Recommend 1/10 May 31, 2026 Pros I can't think of much I like about Google Voice. I have been overall dissatisfied with the product since I got it almost four years ago. Cons I hardly ever use it, and I always get spam calls. And when I get spam calls and hit "ignore" they just keep on ringing forever and ever until the end of time (or until they hang up). No matter how many times I try to report this or fix it, it hasn't changed. I will likely remove it from my tech stack soon. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PK Paul K. President Real Estate ### "Google Voice - The Best VoIP Optionn!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 14, 2026 Overall, Google Voice is my selection for VoIP. With a great value for money and a small learning curve, you can't go wrong with Google Voice! Pros Google Voice is an excellent solution for a business looking for an effective VoIP. It allows for easy access to text messaging as well as meetings. Customer support is there to help with any issues that may come up! Cons Google Voice seemed to lack some background options that other similar VoIP services have. There also is occasional bugs and issues with its mobile app that can lead to frustration during crucial communication times. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Marcus B. owner Construction ### "A great free voip service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 10/10 May 8, 2026 google voice was easy to use and easy to set up, it wasn't until i cancelled my number and tried to get another one that i had any issues. Pros google voice is free to use as long as you have phone service through a service provider prior to signing up for google voice. The app is easy to learn how to use and understand the features, its pretty straight forward. google voice also allows you to get verification texts as well as regular texts and sms messages. Cons it would be better if you could get multiple google voice numbers with the same email account and it was pretty frustrating when i couldn't recover my old google voice number or get a new google voice number with the email account that i was previously using. Switched from [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) whatsapp was very unreliable and it lacked key features that i needed to run my business Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Terri B. PA Entertainment ### "Best Internet Calling App Ever!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 6, 2026 I love it mord tgan before. Its akwsys t here i can get b response via text, i can mark my number pr I v a te I love it Pros I love that i can send and recieve texts u nlike any other voip callong apps, i love that it stays with my email Cons I have to say theres nothjng about google voice that i dknt like. Hands down best interne t callinv app avaiable Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Psychotherapist Mental Health Care ### "Outdated irritation" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 3.0 3.0 Likelihood to Recommend 1/10 May 3, 2026 So frustrated. I have to be really careful when using it. I have to double and triple check all texts and links to google calendar sent. Pros The only thing I like about Google Voice is the convenience. I am overall frustrated with Google voice. Cons You have to open up contacts to change contact information, you can't just change it in google voice, so if you mistype something, it's stuck like that only if you open contacts. There's not an edit button. I am frustrated that there is a 160 character limit for SMS texts. I didn't know this for months because I never received an error message that texts weren't sent. Also, links sometimes don't get sent. I have to confirm and reconfirm if texts were received, and sometimes none of that gets through. It's profoundly frustrating because it's led to missed appointments. There's not even a character count to make sure. I have to open a separate document to make sure I'm under 160 characters. I know this is dependent on the person's cell phone carrier and service at the time, but I feel like there must be a way to fix this. I had to reach out to the google community to find all this out. I'm the only one in my organization to figure this out. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/210592/Voice/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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