# Page 2 | Google Voice Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Google Voice the right Telephony solution for you? Explore 716 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/210592/Voice/reviews --- Google Voice 4.5 (716) [View alternatives](https://www.capterra.com/p/210592/Voice/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Google Voice ## Showing most helpful reviews Showing 26-50 of 716 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AJ Alan J. Analista de Sistemas Internet Used the software for: 2+ years ### "Google Voice is an excellent application for making calls using only Wi-Fi or carrier data." March 30, 2025 5.0 My experience with Google Voice has been excellent! I don't have much to complain about, except for the support for businesses only. I still recommend it to several of my friends and family. Pros The main advantage of the app is the possibility of using it via Wi-Fi and/or data without having to carry a number. I really like using it in my day-to-day life. Cons They do not have any support for individuals, only for companies (CNPJ). But apart from that fact, the application is very good. Review Source VR Verified Reviewer Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Affordable Option" February 13, 2025 5.0 Pros I found the pricing to be the most affordable option. Cons I wasn't able to send out of office replies or set out of office hours. Review Source PS Pebbles S. Sales Agent Insurance Used the software for: 2+ years ### "The love of Google Voice " October 27, 2024 5.0 My overall experience with Google voice is positive. This is set up to be personal and business friendly. It is straightforward and easy to use and understand. Pros I love having a number I can use just for business. It takes voicemail and receives text messages. You can also forward calls anywhere you need. Also spam calls are automatically separated and silenced. Voicemail messages are in text, so you can quickly read them. Cons You do have to use it or lose it. It will remind you to take or make a call, if you go a certain time with no calls. Review Source SC Shirita C. Therapist and Owner Mental Health Care Used the software for: 2+ years ### "Google Voice Review " February 2, 2025 3.0 Google voice has been very helpful and providing me a business telephone number that my clients can use to contact me. Pros The ability to have a telephone number that I can use on my laptop. Cons The inability to tie more than one telephone number as a base for my Google voice number. Review Source Dhakadiya O. Manager Real Estate Used the software for: Less than 6 months ### "Best for my bussiness case" February 17, 2025 5.0 Pros Being manager of real estate agency Google Voice allows me to have a second phone number instead of using my own personal phone number. This protects my personal phone number from scams and cold calls by screening the calls first before answering them. It is also great to receive text messages from sms marketing. Cons Therebare times when i might miss calls due to glitches but that happens really once in while so big thumbs up. Review Source PD Presley D. Owner Consumer Services Used the software for: 1-2 years ### "Much needed for a business line!" November 4, 2024 5.0 I use Google Voice for my business phone line, it's very convenient and has always been free! I can access it across multiple phones or from my laptop, so I never miss a call or text from customers. Pros I love how I'm able to access voicemail messages via email on my laptop or I can read voicemail transcript in the app. This helps me out big time! Cons The name prompt when receiving a call. Most of the time callers think it is my voicemail and hang up. I feel this feature should be optional for users. Review Source MJR Matthew John R. Junior Marketing Officer Marketing and Advertising Used the software for: 1-2 years ### "Over the past three years, I've found it to be really helpful." November 29, 2024 5.0 Over the past three years, I've found it to be really helpful. Pros All you need is internet access to use Google Voice, which produces clear calls. Cons The majority of my clients are in the United States. It primarily calls the USA free. Review Source RS Rebecca S. Myself Accounting Used the software for: 1-2 years ### "Amazing 10 outta 10" November 20, 2024 5.0 Overall I love google voice and you can use the number you chose most places that voips aren't acceptable Pros The ease of use along with being able to integrate it with normal use if your phone Cons Sometimes calls won't come through until after the caller hung up Review Source SW Stephanie W. Kids Director Religious Institutions Used the software for: 1-2 years ### "Google Voice Review" April 21, 2025 4.0 I have used Google Voice mostly for infrequent business use, where being able to communicate with others without using my personal phone number was important to me. Pros I liked being able to communicate with others without using my personal phone number. Cons I didn't like having to always have a strong internet connection to ensure good call quality using google voice. Review Source PP Paul P. Founder Apparel & Fashion Used the software for: 6-12 months ### "Affordable New Phone Number " January 10, 2025 5.0 Very useful in cheaply setting up a new phone number. Pros Very useful as we needed to setup a separate phone number for the business. Cons Was a bit difficult in setting up initially but I assume this would be the case regardless as setting up a new phone number isnt exactly easy. Review Source HL Holly L. BDC Manager Automotive Used the software for: 6-12 months ### "Great VoIP to use without paying a phone bill" October 28, 2024 5.0 I love being able to call customers without them knowing my real phone number. It is perfect for business on a budget and cannot afford to get a business phone landline. Pros Love that I can use this on my phone and a desktop. Cons I would say the only con is that you can not use emojis. Review Source Paul-Emile E. Responsable des Opérations Marketing and Advertising Used the software for: 1-2 years ### "Cher pour une simple ligne de tel" July 18, 2024 5.0 Pros Intégration naturelle avec tout l'environnement google et les appli bureau / téléphone ainsi que la facilité de configuration. Cons Peu de fonctionnalités en définitive, il y a plus d'options sur une simple ligne OVH côté téléphonie et la vue des contacts est perfectible, par ex impossible d'ouvrir une fiche prospect complète depuis google voice. Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/)[Ringover](https://www.capterra.com/p/169627/RingOver/) Reason for choosing Google Voice Intégration naturelle avec tout l'environnement google et les appli bureau / téléphone ainsi que la facilité de configuration. Switched from [OVHcloud](https://www.capterra.com/p/229589/OVHcloud/) Intégration naturelle avec tout l'environnement google et les appli bureau / téléphone ainsi que la facilité de configuration. Review Source RD Robert D. Sport Director Sports Used the software for: 1-2 years ### "Google Voice" November 7, 2024 5.0 I loved using this as an option when it came to communicating with parents, or coaches. It helped me communicate with them without them having my personal contact information. Perfect way to keep business and personal life separate. Pros I was able to speak with customers without having to use my personal phone number. Cons I didn't always get the call, and I had trouble using the voicemail feature. Review Source NT Naf T. QA Tech Food Production Used the software for: 2+ years ### "Easy to use " August 9, 2024 5.0 Pros It's easy to use and works well with the network. I can use it like a regular phone number. Cons Sometimes the updates can make the numbers go into spam by themselves. Review Source TM Teighlor M. Administrative specialist Consumer Services Used the software for: 2+ years ### "Google Voice - 2 star service" August 24, 2024 2.0 It wasn't the best because at times, I needed to use this type of service, and wasn't able to due to not having a cell phone number to attach to the account. Pros You didn't need to pay for the service in order to use Google Voice. Cons Google Voice ensures you have a working telephone number to connect to your account to use the service. Review Source Jared S. Handyman Construction Used the software for: 1-2 years ### "Google voice by jared" July 5, 2024 5.0 I i have had a wonderful experience with google voice Pros It allows me to have break free calling. Cons I have absolutely no problems with google. voice. Review Source VR Verified Reviewer Owner Real Estate Used the software for: 2+ years ### "Essential tool in property and guest management for streamlining communication!" March 5, 2024 5.0 Pros Google Voice is a fantastic tool I've incorporated into my business from Day 1. Most business owners would prefer not to give out their personal phone number to clients and that's where Google Voice jumps in! I've used Google Voice for managing my MTRs and STRs and it has been an essential part of my business from communicating with guests via texts to jumping on a call with them for emergency questions or concerns. Highly recommend to other business owners! Cons No cons that I can think of other than sometimes, the voicemail transcription doesn't work. Review Source RS Ryan S. Pastor of Digital Ministry Religious Institutions Used the software for: 2+ years ### "Simple VOIP" May 31, 2024 4.0 Pros Set up for Google voice was extremely easy. When I needed a business number, I was able to create an account and pick a number in under 30 minutes. This application can make calls on its own through Internet, and it is able to make calls through my carrier if necessary. Cons The Google voice app on iOS can be a bit buggy at times. Review Source CG Courtney G. Artist Arts and Crafts Used the software for: 1-2 years ### "Awesome to use, recommend!" June 2, 2024 4.0 Pros \- Ability to set up caller ID - Easy to use, would recommend for a new person starting with having a secondary number - Can use for texting as well Cons \- Delay with the ringers sometimes - Sometimes depending on your Wi-Fi it can disconnect without warning Review Source CD Connor D. Operations Manager Construction Used the software for: 6-12 months ### "Amazing product" May 21, 2024 4.0 I loved it. I think it’s been the best option for work calls, texts, etc on the market. Pros Google voice was simple to use. It’s interface is very user friendly and had a great reload speed. The text feature was phenomenal and made our job a lot easier. Cons We send automated messages to our customers. We got flagged for it and we’re unable to continue messaging them. Very disappointing. There was no way to confirm that we weren’t spamming random people. Alternatives considered [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Reason for choosing Google Voice Google voice is reputable. I’ve used it at another job as well and had no complaints. Review Source EK Elizabeth K. Professor Higher Education Used the software for: Less than 6 months ### "Not finding this very intuitive" June 7, 2024 3.0 Maybe I will get more comfortable with it but right now I am just using my personal cell when in my office. Pros I do like the idea that calls are automatically transcribed and sent to my Gmail, and the transcriptions seem good Cons The handset compatibility is not good. Calls get lost and audio is poor quality. Emails sometimes look like spam because of forwarding Review Source CS Candace S. Assistant Fishery Used the software for: 2+ years ### "Amazing work phone" May 4, 2024 4.0 Pros I use this for my business phone number and i love it. Not only can i get phone calls they can text me too. Cons The only thing i dont like is if you log out of your account and you cant remember your google account password your in trouble cause you are locked out. Review Source JC Jasmine C. Assistant Consumer Services Used the software for: 1-2 years ### "If google had a phone?" April 24, 2024 5.0 MY overall experience with Google voice it could have been a little better, I dont like that i originally thought that i could change my voicemail but i cant it has to say the google subscriber is not available. Pros I enjoyed having google voice on my phone and i had it when my phone was off and i was just starting to get back on my feet, I used it for a couple years, and then i got a real phone and It just stuck with me and i enjoy using it. Cons the voicemail is my only thing and sometimes idk if it was the cetain phone that i had but sometimes if i was not around a good wifi i had always miss my calls. Review Source AL Aaron L. Videographer Photography Used the software for: 1-2 years ### "Best starter phone service for small businesses" November 9, 2023 5.0 Overall best experience I’ve been using it for years and will continue to use I’ve tried other paid options. I love them, but nothing beats free. Pros This is one of the cheapest virtual phone services that you will find sense it is free and it’s almost perfect. It has just the right amount of features. It is lacking some things but of course, as a free service that’s to be expected but for the price I absolutely recommend everybody who is starting a small business to start with your voice. Cons The only cons for Google Voice is the issue with the call \[sensitive content hidden\] and not being able to know if a phone call is coming to your personal cell phone or if a call is coming from Google Voice because it only gives you two options you’re either getting a phone call from just the regular caller ID which it looks exactly like your normal phone call collar ID or you can set your Google voice number as a contact in your phone so that way you know that a call is coming to you from Google Voice but it takes away the call ID feature so I wish they would fix this. I also wish they would have a virtual answering service like a robot which most other services have but of course those cost so I can’t really say it’s a con because everything you’re getting Is great Alternatives considered [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Reason for choosing Google Voice Like I said, they have all of the services that I need for a small business, and the best part is the cost Switched from [Nextiva](https://www.capterra.com/p/175788/Nextiva/) The main reason was just a cost since nextiva is a amazing service and they have everything that I want but when it comes to something that is free why not keep it that way Review Source DN Daniel N. Owner Legal Services Used the software for: 6-12 months ### "Great Option and Excellent Value for Startups/Small Business" August 1, 2022 5.0 After I was able to find a phone number I liked, setup and use was as easy as could be. Having a desk phone for use in my office was important, so I checked prior to going with Google Voice to make sure this would be an option. G-Voice made setup of the desk phone super simple. I made sure to buy a desk phone that would be compatible with G-Voice. When the phone came, I was able to plug it in and follow the instructions given on Google Workspace, under Voice settings, for setting up a desk phone. It took a few minutes and my phone was configured and working perfect. I have not experienced any of the quality issues I was initially worried about. So, overall, Google Voice has been a great option for me as a small business. Pros Like most software when starting a business, the best thing is the quality-to-cost, or value, that is super important. Google Voice shines in this regard. You can get a business phone setup and running in no time and at half the cost of a traditional landline service. I admit that I was initially concerned about the quality of an "internet" phone service handling important business calls, but I have not had a single problem with quality, or calls being dropped, or clients being unable to hear me, etc. I've even discovered that there are hidden advantages over a traditional landline phone when the power goes out, the phone lines go down, or even when the internet is down. While the traditional landline goes out when the phone line goes down, Google Voice doesn't skip a beat because I am able to connect via the internet or the Voice app on my smartphone-- anywhere. Cons The one thing that drove me a little crazy at setup was the way that phone numbers are assigned/chosen. You have that ability to search for different area codes or number combinations, but holy smokes is it time consuming to try to find the best numbers that work for a business. I understand when you're just handing out free Google Voice numbers to consumers, but for a business you would think there might be an option to select numbers that are easy to remember-- things like "1122" or "7575," etc. I was able to eventually find a number that I liked, but it took several attempts spaced out over a few days. This number is going to be placed on business cards, websites, ads, and it will become part of the business. Reason for choosing Google Voice I primarily went with Google Voice for the cost. But the ease of setup, and the ability to access my business phone from anywhere using a web browser or the Voice mobile app, were also important. Review Source Similar Products Featured